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On Jan 4, 2010, juanwillis Winchester, MA (Zone 6a) wrote:
I was very excited to place an order after looking through Beaver Creek's catalog and reading all the positive reviews below. On October 26th I placed an order via their online system, which results in a screen promising that Beaver Creek will contact the customer to confirm the order and exchange payment information. After not hearing back for over a week, I e-mailed Beaver Creek to follow up.
It's now January and I still haven't heard a peep, either from my order or from my subsequent e-mail. They don't list a phone number on their website, which doesn't leave the customer with many options for reaching them.
I'd like to believe that they're suffering technical difficulties, but if online ordering and e-mail are the modes of communication that they've chosen to provide for, they need to support them.
