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On Feb 12, 2010, emilouhughes portsmouth United Kingdom wrote:
This company have no idea what customer service is and are frankly rude. After my last purchase of what I thought were Judas tree plants grew into a tray full of Impatiens I emailed to complain and got the reply 'SOMEONE MUST BE PLAYING TRICKS ON YOU...WHAT A MYSTERY' Thanks alot thats very helpful. Unless you know exactly what the seeds you want to buy should look like then don't bother is my advice.They seem to send out whatever they can get away with.
On Oct 26, 2009, Reviewer Bristol United Kingdom wrote:
Last week I ordered from Jungle Seeds for the first time. Minimum order value is £10 so to get the packet of seeds I was looking for I also ordered 6 other packs. When they arrived the seeds I placed the whole order for were crushed so I phoned the company. I was told the lady I needed to speak to wasn't available so they took my number to call me back and said this would happen in the next few minutes. Over an hour later I phoned again. I was told that no-one phoned back because I left a mobile number and it's company policy not to phone mobiles. This wasn't mentioned when I left the number. This made me feel quite angry as it's no way to treat a customer.
To make matters worse they won't replace my seeds as apparently they left them in fine condition and Royal Mail must have crushed them - they suggested they might think of a better way to package them so it doesn't happen again. They tell me I can still plant them as the seeds should be intact but the fact is that I am left with a packet of fine dust due to them not having packaged the product properly - this is hard to work with and if it was made clear on their website that this is what I would receive I never would have placed an order in the first place. The man I spoke to was very rude and abrupt. Quite frankly if this is how they treat their customers I'm surprised they are in business and I certainly wouldn't ever recommend anyone to buy from Jungle Seeds.