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It seems that seeds that are "lost in the post" seem to be an often occurence with this company...
I ordered some seeds last year - they never arrived. I sent an email and was assured that another package would be sent. Weeks later - and still no seeds!!!!
While one package can easily be lost in the post - I refused to believe that 2 packages can be loss - and after reading other user's comments on this board - I absolutely refused to believe it!!!
You might also note that this company's Ebay user id - no longer registered.
Personally, I am calling Trading Standards and taking my case to the small claims court...
BEWARE!!!!!!!!!!!!!!!!!!!!!!
BTW - if you want a very quick and great service - use Nicky's Seeds. I am not connected with this company - and only used Seedfest as Nicky's Seeds did not have asparagus seeds......
On March 17th, 2005, leighv added the following:
In response:
No proof of shipment has ever been provided despite several demands.
As do not seem to be the only person not to have received their seeds (just look
at all the other posts) - my advice remains the same - BEWARE!!!!
I have reported this company to the Trading Standards in their region.
ANYBODY ELSE THAT HAS HAd PROBLEMS - PLEASE SEND ME YOUR DETAILS AND I WILL SEND
THESE DETAILS WITH MINE TO TRADING STANDARDS. seedfest@varnham.com
As for the email claim - I have sent emails on 5 different occassions - without response!!!
As for bending over backwards - not sending seeds, not responding to emails, not providing
proof of shipment, etc, etc is not what I call "bending over backwards"
The UK post office might be at crisis point but just look at all the other people
that have been bothered to find this forum and then bothered to warn others. I am not alone
and neither will you if you purchase from this company.
I would also like Seedfest's definition of "very quickly". As I said before - 5 sets of emails
have gone unresponded over a 4 week period.
The reason why they are no longer registered in Ebay is because Ebay stopped them - for one
reason or another... I will let you decide why...
As for the claim that just because somebody sends an e-mail, it does not mean that the intended
recipient has received it - that's nearly as laughable as somebody sending a package 3 times
and the recipient not receiving one of them.....
The quote "We are always here to help" is also laughable. Yes - they are here to help themselves
to your money.
They don't try to please anybody - this company is a SCAM!! BEWARE!!On Feb 2, 2005, Roguelands Heirloom Vegetable Seeds Company (seedfest.co.uk) responded with:
"
On Mar 17, 2005 11:57 AM, Anioleka Seed Company (Seed Fest) added:
Sadly, this is an extremely problematic customer who has seen fit to abuse us, sending over 130 blank e-mails one after the other.
We have bent over backwards to accommodate this customer. Her order was sent 3 times and her payment refunded in full.
It has been widely reported in the media that the UK post office is at crisis point with over 500,000 pieces of mail being lost in the few weeks leading up to Christmas.
We are having problems at present, problems which are beyond our control. Each time an order goes missing in the post and a customer queries a non-delivery, we respond to that person very quickly and send out a duplicate order to the, of course, free of charge. We also send orders, however small, by registered post, at our own expense, if requested by a customer who has not received their order.
The reason we are no longer registered with eBay is that the volume of our sales is great enough that we do not need to sell on eBay.
It is true also that leading up to Christmas and into the beginning of this year, we were experiencing some e-mail delivery problems. This is the internet - it happens. Technology is fallable. Just because somebody sends an e-mail, it does not mean that the intended recipient has received it.
As always, we endeavour to provide a first-class service for all our customers, regardless of order value. Our customers ARE our business.
If any customer has had a problem contacting us or has not received an order, PLEASE contact us! We are always here to help.
I ordered seeds from these people which never reached me. We think that they were lost in the post, and they did their best to help. This company immediately refunded me the full amount without question when I asked. Many thanks!
I have placed several orders with Anioleka. This is the best online company for hertiage and quality seeds!!! Great instructions are sent along with the seeds and you even get a free seeds to try out. With the postal service in Britian on strike at any given moment, I did experience one order not showing up. I wrote to Anioleka and they took care of the problem right away. I do not give praise to any company, in particular an on line company, lightly.
I can really reccommend Anioleka. Give them a try you wont be dissapointed
Unfortunatelly I had exactly the same unpleasant experience with this company as the last customer that posted his/her comment here.
According to the great customer feedback on their page I thought I could trust them completely, but obviously I was wrong.
I ordered 28 US$ worth of seeds from them on March 27th.
My credit card was charged through CCNOW and the seeds supposedly shipped on March 31st.
So far, so good.
But it's been more than a month now and I still haven't received anything from them.
After more than three weeks of waiting, I e-mailed them on April 23rd, inquiring about my order.
I still haven't got any kind of reply from them at all.
I must say that I am very disappointed. I expected much more from this company.
I don't know why I'm being ignored by them, but it seems I'm not the only one.
I don't know why some customers are very satisfied and others just rudely ignored.
I lost time and money here and now I have to find my seeds elsewhere very fast, otherwise I'll be late with the seeding.
Truly dreadful experience so far. Ordered seeds over a fortnight ago and received a pleasant e-mail saying they'd be in the post the following day. Now, 10 days later, I have received no seeds and, despite e-mailing the company every day for the past 5, they have not even had the good grace to respond to them. So at the moment I have no seeds, no contact with the company and a very bad taste in my mouth.
I am very pleased and satisfied with this company's quality of doing business. I ordered some Giant Belgium tomato seeds and they treated me with the utmost best in customer assistance, response with my e-mails, and quick delivery of my seeds. I wish all companies were this easy and pleasant to deal with. I will most certainly be ordering again from this company. Thank you for all of your help and I wish you much success!!
I bought £15 worth of seeds from them last year and received good service. However, in early Feb I ordered £13 worth of seeds and have not received them yet. I know they received my order because the cheque was cashed on the 19 February. Additionally I sent an email on 27 Feb asking for an update and I have not received a reply.
I am sure there must be a valid reason for this but the fact is on this occasion I have not received a good service.
Steve Megyery
On March 9th, 2004, steve_megyery changed the rating from negative to positive and added the following:
Anioleka replied by email and have now sent the seeds . They also sent a large selection of free seeds as compensation and I thank them for that.I will not hesitate to use them for next seasons seeds.
SIMPLY THE BEST VERY GOOD AND HELPFUL
QUICK AND EASY TO DEAL WITH TOP QUALITY SEEDS
I HAVE BEEN THE ENVY OF MY ALLOTMENT WITH THE UNSUAL VEGETABLES I HAVE GROWN
MY SEED MERCHANT FOR THE FUTURE
71 ALAN
I had a question about an heirloom tomato species I was having trouble locating. I received a prompt courteous answer with information on locating my tomato. Thanks so much for your efforts. Ramod
On Feb 16, 2004, johnnyolsen Vejle, Jylland Denmark wrote:
By far the most customer friendly seed company I have ever tried - if you have a question or a request the staff will get back to you within a day or two. The shipping is fast, the three times I ordered I received the seeds in 7-8 days and I live in Denmark... And you even receive free seeds with every order and also if you send photos of your crops grown from their seeds! A three times positive experience!
On November 13th, 2005, johnnyolsen changed the rating from positive to negative and added the following:
My rating of this company has dramatically changed...
Bought from the company three times in the spring of 2004 - and I received what I ordered.
As I said earlier they say that you receive free seeds when sending them photos of your crops grown from their seeds. I did this in autumn of 2004 and they responded positively saying that the photos were great and that I could pick out 21 packets of seeds. Of course I did this - but I never received the seeds. During autumn and winter 2004/2005 I contacted them 4-5 times and each time they promised to send them ASAP, as they always say (I guess it means as soon as possible..!?) After that I sent them an e-mail explaining that I was losing patience and faith in them, but they did not respond to this.
I had even sent them an e-mail-praise they could use on their website - which they did and still does. Of course, I will send them an e-mail asking them to remove the photos again, since they never rewarded me for my work with the photos. And the e-mail-praise, I will also ask them to remove, since I have changed my attitude towards this company.
Finally I would like to point out that their new company is based in Oregon, USA - Roguelands Vegetable Seeds Company (www.vegetableseed.net).
On Feb 8, 2004, tukson Tucson, AZ (Zone 8b) wrote:
I have had trouble in the past couple of years with my seed companies, so I searched the web for new companies with free shipping and tried a few of them this year. THIS COMPANY IS FOR REAL!!!! Fast (air mail from Scotland to Arizona)at no cost to me. Accurate, good seed germination (their tomato seeds sprouted in 4 days in my heated incubator), it was 8 days from my internet order till I planted the seeds. I e-mailed a question about lighting needs for my seedlings and received good information very promptly. A new and Happy Customer!
You can`t do any better when it comes to unusual seeds, quick response, friendly service, and decent prices. Am very happy (and surprised) to have found Anioleka Seedfest.
i found this website by accident, and, what a great "accident" it was! i am searching for a good, thick-walled bell pepper that my husband and i could grow in our garden; i sent an email asking this company's opinion, and, what a fantastic reply we received! so informative!
we can't wait to get their catalog, and purchase our seeds. we are confident the results will be great!
thank you again!
I have been look for what I was told by a an old man who has now passed away is (Kentucky Red Tomatoe Plants or Seeds). I bought plants from him for several years and got tomato plants that he called Kentucky Reds. A large tomato with the outside skin a dull pink and the flesh was blood red. I contacted this company and even though they were not aware of the plant I was talking about they tried to located it for me. After a few week they advised me they could not be located. I really want to thank them for thier efforts as you don't get that kind of service very often anymore. Hope they comtinue the very good relationship with there coustomers.
Thank again !
Fast, reliable, personal, old-fashioned service. Hard to find this level of service for an $8.00 or $800.00 order. I had a very positive experience with them.
Used my credit card through ccnow to order some seeds for my mom. This was right before Christmas. When the order had not been delivered by early Janurary, I emailed Seedfest about the order. They answered very quickly and were extremely concerned my mom had not received her $16.00 order of seeds. Said they would resend the order if she had not received them by the weekend. The seeds were delivered a few days later, deliveries where slower than normal due to the Christmas season. The order itself was shipped very quickly.
If you had fears about conducting transactions across the web, Seedfest is a very trustworthy company. The folks they partner with to accept credit card orders (CCnow) were very efficient and secure so no worries there.
I inquired about some unusual pumpkin seeds,they were very prompt,and though they did not know where I could get any, they were very helpful in where I might look. thank-you
The entire experience of making my first purchase was incredible. The selection was endless. The web site is very easy to use, even for the beginner. The delivery time was in my opinion extremely fast to say the least. Will be making further purchases in the very near future.
Have purchased from this company for over a year and have recieved service way and above what would be normal and their seeds have been terrific. Not a bad one in the many I have purchased. Great people to deal with.
I had a problem with my pumpkins & they wrote back very promptly & were very helpful. They also suggested a site to visit that might be even more helpful & it was.
Very impressed! :)
