Posted on December 15, 2014, updated December 18, 2014
Ordered seeds in Oct 14. It\'s Dec 14 and I still haven\'t received them. The proprietor, Ashvini Gautam, was polite and responded to my earlier emails assuring me that a refund would be given if the seeds weren\'t delivered but has stopped responding now leaving me with no choice but to file a dispute in PayPal\'s resolution center.
All in all, it was a pretty unprofessional experience. I would advise you to steer clear of these guys.
On December 18th, 2014, sdpkelkar changed the rating from negative to neutral and added the following:
Edit: The seller did respond to my request and immediately issued a refund so I'm changing my rating to a neutral.
Great customer service - now if only they could get their delivery issues sorted out
On Jan 18, 2014, JordanianHoopoe Irbid Jordan wrote:
I placed an order for moringa stenopetala seeds & shipped them to Jordan on 11-January-2014. I waited couple days for Gautam global to email me shipping details and confirmation of the order. However, they did not! I had to email them for the last three days asking for tracking number of shippment! The answer everytime ' we will ask the dispatcher for the trcking# and send to you ' . Today 18 January , I filed a dispute through PayPal. After couple hours Gautam Global refunded the payment and advised me in an email to ' keep the seeds for free' although the shippment didnt lapse enough time to arrive to Jordan.
Over All :- It is embarassing an experience ! I do not wish to repeat it with them & ofcourse will reverse the refund to them if goods arrived to my adress!
Posted on July 2, 2013, updated July 17, 2013
I ordered curry leaf seeds from these SCAM ARTISTS on 4/12/2013. I first received an email on 5/14 that the seeds are on backorder and I'll receive them in June. I received nothing in June. Why the hell didn't it say that on the website in the first place? Why was I not informed of that before that? It took 4 weeks to inform me of that? When I contacted them again, "Ashvini" (most probably a fake name) emailed me that I will be getting them in July. [deleted by admin]?
I asked for a refund and was informed that I'll be getting my refund. No Refund. I have since stopped getting any responses from them.
I filed a dispute with Paypal, but of course, since it was already past the 45 days limit, the charge could not be disputed.
These [deleted by admn] are scam artists, pure and simple. They know the Paypal and online payment rules and play you accordingly. I wish I had made the payment via my CC so I could sic my CC company on them.
I'm filing complaints with IC3.gov and BBB. hopefully if enough people have done that, we can bring these thieves down.
On July 17th, 2013, eyceman changed the rating from negative to neutral and added the following:
It seems like I finally got their attention.
I just received my seeds yesterday, so I'm changing my review to neutral. I have reiterated to Ms. Ashvini about the importance of being up front with the customer about their products if they don't have them available at the time the order is placed and also better communication wouldn't hurt either.On Jul 17, 2013, Gautam Global responded with:
"On Jul 2, 2013 8:41 AM, Gautam Global responded with:
The client has been mailed the seeds as soon as fresh seeds
All mails from the client were replied to.
If client needs a refund, we can use the send money
option to make a refund, even if 45 days have lapsed.
The client's payment is safe and can be refunded if client
sends his paypal address to me.
We really do not understand why dave's garden does not moderate the vocabulary on its forum.
We are always available to help our clients and the money is
always in safe hands."
I have been ordering seeds from Gautam Global, for about 4 yrs now. I have had good results with all my seeds so far.
Seeds which did not germinate, were promptly replaced.
Mr.Gautam is extremely couteous and always keeps me updated about my orders and shipping is extremely fast.I would strongly recommend Gautam Global as source for seeds.
Note from the Garden Watchdog Editors:
The comments posted by "JimMathews" and "AmyLin" were posted from the same computer. It is the policy of the Watchdog that users cannot create multiple identities in order to inflate a company's rating, nor can a company pose as its own customer in order to leave feedback. This rating was changed to neutral so that it would not affect the overall rating given by customers.