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Comments regarding Hilltop Farm

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14 positives
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1 negative

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Negative trinityadams
(2 reviews)
On Oct 28, 2007, trinityadams Buffalo, MO wrote:

Well, although I am sure that ordering from hilltop online is a great experience, being there in person can be not so great. The female owner was very rude to me when I was in there. She called me a liar to my face after my son had put a "Employees only" rope back up. It was not up when we went in there but the owner lied and said she saw me take it down. Impossible since I didn't. We had even apologized for going in there. How you call someone a liar in front of their 8 year old son....when YOU are the one lieing...is beyond me. This is not a plant experience as much as a person to person one........but it ends the same....I won't ever spend a penny there. Neither will any of my friends that I have told this story too. Oh, by the way, the male owner seemed VERY nice.


On November 1st, 2007, trinityadams added the following:

I needed to add to this story, Or maybe tell the story so you know exactly what happened.

We drove about 1 1/2 hours or so to get to this place. I had been waiting all winter and early spring for them to open and was so excited. We got there and I was in awe. They had some awesome stuff. We wandered from greenhouse to greenhouse and I was having so much fun filling my wagon with a few things. We got to one greenhouse that had some smaller plants. We went in and wandered around, as we were coming out I noticed an "Employees only" sign and as I came out with my one little prize, I asked the owner (Male) how much it was and if that greenhouse was supposed to be closed. He said it was closed because they had sprayed herbicide in there (I wouldn't have taken my 8 year old son in there if I had known). I asked him if I should put the plant back and he said no......that's fine. So we went on to the other greenhouses. Towards the end of out visit I was having trouble figuring out prices on a few things. I asked the owner (Woman) how the prices worked. She pointed to a sign that couldn't have been much closer to me and I laughed, apologized and said thanks. As she walked away she started telling me the prices of things in my wagon. She was being polite enough until she got to the one from the "closed" greenhouse where she then said "And this one that you got out of the greenhouse that was closed is such and such price" VERY rudely I might add. I said that at the time I didn't know it was closed but would put the plant back. Not that big of a deal to me. She said that she saw me put the "Employees only" sign back up. I said "That's impossible since I didn't" and she laughed at me. WHAT??? This is the point where my 8 year old walked up and said "Mom, I put it up". He is eight, he plays with things he shouldn't. I hadn't seen it. I figured okay, that solves that. Things are good now. They weren't. For some reason this was not good enough for her. She continued to be rude to me like I was still lieing. Ya, my 8 year old is lieing about something so stupid!!! As a mother I was getting very mad. I am not entirely sure what words went back and forth at this point but then we decided we were going to leave. The owner(male) jumped in and said that they just didn't want people in there for health reasons. I said that is perfectly understandable and I wouldn't have gone in there had I known. I even offered to leave the plant twice. I said "This is your second day open (it might have been the first). If this is how you do business on a day where customers are new then wow. " There was a little more after that and then we left.

I am sorry but as a customer I expect to be appreciated. I am a very polite person and did nothing to deserve any of this. I spend a lot of money (too much) at the nurseries that I love and all the other ones around here that I frequent I have made friends with the owners.

Should this impact whether you purchase from hilltop? No. I don't think so. They have great plants, good prices, and others have had good experiences. I just wanted to tell my story since that is what this website is for. Without an apology from her I will never spend a penny there. In person or online.


On November 1st, 2007, trinityadams added the following:

The employees only sign was hanging on the ground....forgot to add.


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