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|On Jan 9, 2013, estomd Salem, OR wrote:
I e-mailed and called them several times over a one year period about plants that I paid for but did not receive. They never responded. The voice on the message machine sounded like the person was drunk. I will never shop here again.
|On Aug 16, 2012, daylilylady2012 Minor Hill, TN wrote:
I placed an order with Big Dipper in Sept 2011, when I received my order I was quite satisfied with the quality of the plants and have been well pleased with them since then. The problem I have is that I have tried 4 times (emailed 3 times and called and left message once) to contact them about the honeysuckle I received which is not the one I order. I ordered a RED honeysuckle which did not bloom until mid July when I found out it was YELLOW. I immediately emailed the company and after receiving no response I emailed again-same result. So I called and got their answering machine which says "Our hours have been reduced to a few days a week, leave your name & number or email from the website (must be a joke) and we'll get back to you as soon as possible (2 or 3 months maybe?)." It's been two weeks or more since I left a message for them to call me. I have tried to call several more times hoping to catch someone there but no luck.
|On Jun 27, 2012, mendels_friend Starkville, MS wrote:
I received a package (on a Friday), opened it. Two species listed as IN STOCK on the website were not included because they were SOLD OUT (in fairness, I was not charged.). Third, I purchased Eupatorium - 'Baby Joe', they send Baptisia instead, but labelled as Eupatorium. So, I ordered 5 species; two were out of stock, and a third species was wrong. Not good when a majority of my order wasn't processed. I responded informing them of the mistake on the following Monday. Four days later, I haven't heard anything from Big Dipper. I won't order from them again.
|On Jul 13, 2011, Gardencloud Tustin, CA wrote:
Posted on July 3, 2011, updated July 13, 2011
On July 13th, 2011, Gardencloud added the following:
The plants I ordered on June 18 arrived today (July 13). The plants arrived in reasonable condition, except for one of them which had all the stems broken due to a tight packing job. I am not sure if it will grow, only time will tell. One of the plants that is in reasonable condition is only about 3 inches tall while the website, and the packing list, says it would be 8-10 inches. I am thus disappointed by both the lack of communication from this company as I stated before (I was not contacted even after posting a comment here) and by the quality of their product. If the plants thrive in a couple of months after I plant them, I will post another comment.
|On Jul 7, 2011, carolstropicals Bellaire, TX wrote:
The only Good thing about this company is that they use paypal. When I didn't receive my order after almost 3 weeks, I opened a dispute case with paypal. Paypal emailed Big Dipper Farms saying that the order was not received. In the meantime I just decided that I didn't want their plants and notified BDF that I didn't want the order. 2 or 3 days later they suddenly emailed me saying that the plants were being sent. I don't want their plants and now they are here. Paypal will get my money back plus shipping and I guess I will mail them back. This problem is still in process.
|On Jun 3, 2011, snickers789 Delton, MI wrote:
Ordered 8 plants on Jan 29, 2011 to be shipped first week of May. Paid $104.75 thru Paypal. Haven't heard a thing since. I've e-mailed 5 times & gotten no responce. I used to love this company & their plants, but looks like this is the end of the line. I will file a complaint with Paypal even though its been over 45 days, another mistake I've learned a lesson on. What a shame.
On Jun 3, 2011, Big Dipper Farm responded with:
"On Jun 9, 2011 8:33 AM, Big Dipper Farm responded with:
Sorry again for the delay Larry. Hope you've received your shipment by now and that you like that new variety.
|On May 23, 2011, GardenMad Sterling, VA wrote:
I placed an order on April 16. The plants were marked as available (still are). 38 days later, I still don't have them. I have sent three emails, as their website specifically says they can prefer email than phone calls. I even forwarded the purchase confirmation they sent me, with the order number, and PayPal confirms the payment was taken. I am ready to request a refund through PayPal and am so disappointed in this company. I almost didn't order from them because of their "2-3 week" claim on shipping. Had I known it would be over 5 weeks, I never would have ordered. It's an unusual plant and hard to locate, but at this point, I don't feel there's any guarantee I'm going to get them at all and it's very soon going to be too hot to plant anything new. If there was some problem with the order, or if they're super backed up, they could state that somewhere or send an auto email. There's a big difference between "2-3 weeks" and over 5. Very, very disappointing.
On May 23, 2011, Big Dipper Farm responded with:
"On Jun 9, 2011 8:43 AM, Big Dipper Farm responded with:
Hi Beth, Again, very sorry for the delay but I'm glad you finally have your plants in the ground. Let me know if there's any problem. -Deidre
|On May 18, 2011, mvela Chicago, IL wrote:
I placed two orders on April 30th. The website asks that you read the preferred shipping dates so that the product arrives in good condition and so periods of frost are avoided. It is now May 18th, and we are well past the preferred shipping dates for all the plants I ordered and well past any frost concerns. Paypal has definitely charged me, I've got both emails and credit card charges to verify this!
On May 18, 2011, Big Dipper Farm responded with:
"On Jun 9, 2011 8:50 AM, Big Dipper Farm responded with:
Hi Monica, I know you're received your plants and once again, very sorry for the delay. Let me know if you have any questions. Thank you. -Deidre
|On May 5, 2011, fernfarmer Poulsbo, WA wrote:
I ordered four plants 5 1/2 weeks ago. Big Dipper's website said plants normally are shipped this time of year in 2 to 3 weeks. It has now been 5 1/2 weeks and I have received neither the plants nor any communication from the company. I have left e-mail and voicemail messages asking what the status of my order is. They were unanswered. I have reported the failure to deliver and lack of communication to PayPal and my Visa card issuer, they have not received a response yet either. Even giving Big Dipper the benefit of the doubt that something wasn't ready to ship and they held up my entire order, I recommend avoiding this company due to their lack of commitment to communication and customer service.
On May 5, 2011, Big Dipper Farm responded with:
"On Jun 9, 2011 8:55 AM, Big Dipper Farm responded with:
In your case Linda, the extremely cold spring here delayed the ferns by several weeks. You opted for a full refund which was completed. Once again, I've very sorry for the inconvenience it caused you. -Deidre
|On Apr 20, 2011, junepeony4me Hope, ME wrote:
I placed an order March 4, 2011 for 4 items,2 bletilla ochracea Chinese Butterfly Orchid and 2 Bletilla striata Kuchibeni Chinese ground orchid. I received a e-mail confirmation immediately. There was a mistake on confirmation, I e-mailed company pointing out error. They responded very quickly again making changes and asked for payment, I chose to pay with check. Check was sent March 7,2011. I have sent 2 emails asking about shipping giving my order number and contact e mail asking for reply. I have not heard from them. I have tried calling several times, no luck. their phone is replying "all long distance lines are not working" I am in process of trying to send a fax to them. I am really wondering what happened to my order and why they have not responded to e mails.
|On May 15, 2010, Connanicut Jamestown, RI wrote:
I have ordered from a lot of mail order nurseries, generally with good results. Sometimes not so good. I just ordered from Big Dipper and the plants they sent and they way they sent them were just awful. The plants were little more than liners. unpotted and put in baggies and then wrapped with tape. Unpacking without damaging the plants was a challenge. One plant looked like a root division that was mostly dead. The taped up baggies were wrapped in newspaper and stuffed in a Priority Mail box with wadded up newspaper ... probably the most unprofessional packing I have ever seen. This was my first experience with Big Dipper, and my LAST!
|On Apr 17, 2010, Get_growing Dallas, TX wrote:
Ordered 11 different plants from company. Biggest complaint: the size of the Ophiopogon p. 'Nigrescens' (black mondo grass). Ridiculously small, cut pieces of tufts of grass. The largest piece had 14 very short blades of grass. Deidre said in phone conversation that she was not aware that the item was being cut and said that she would send more. Well, a few weeks later, she did, and they were the EXACT same condition as the originals. Even with double the pieces of grass, I am still very dissatisfied. ($10 for a piece of a piece of grass is, in my opinion, ridiculous).
On Apr 17, 2010, Big Dipper Farm responded with:
"On May 6, 2010 3:55 PM, Big Dipper Farm responded with:
This customer was going to return her plants for a full refund but it's been more than two weeks so perhaps she has changed her mind. I hope she'll get back to us if she wants some other resolution.
|On May 23, 2009, gsmith1000 Gretna, NE wrote:
Took 3 weeks, and the plants were tiny. If they were any smaller, they would have been seeds. Not kidding. Ordered Japanese grass and a Salvia. the Lysimachia was unavailable. i wish they would have told me sooner, so i could have got it somewhere else.
|On Apr 8, 2009, Grey_Sterling Menifee, CA wrote:
I was really impressed by the variety of plants available on their website, and submitted an order at the beginning of March. According to the information on their website, they are able to ship to my zone year-round, and the four plants that I chose for purchase were all (and still are) listed as "available: ready".
On April 15th, 2009, Grey_Sterling added the following:
I got a call from Big Dipper Farms the day after I posted this negative comment. I ordered four different plants, and was told that the fucshia holding up the order because they were late to break dormancy. Which I would have been okay with, but they didn't communicate this information to me.
I was told that my order was ready, would ship that day (last Wednesday), and I would probably receive it within two days.
Then I got a call yesterday morning (Monday) from another employee saying that they were sold out of the tradescantia I ordered, and would I like to order something else. I told him about the call I received last Wednesday, and could we please cancel the order and refund my money. He agreed readily and was very polite about the whole situation.
I haven't received my refund yet, but I'm hopeful it'll appear in my bank account soon.
The excuse I was given for the lack of communication was that they are too busy during April to email people. I really believe that if you are going to have an internet business, you need to make the commitment to communicate with your customers. It also says very specifically on the website that you should EMAIL any questions, because they are probably going to be too busy to answer your phone call.
Also, the 'sold out' plant is still listed as being "available: ready" on the website. If anyone is interested in getting a tradescantia 'satin doll' at the moment... apparently they're out. -_-
|On Jun 6, 2008, shihtzu42 Youngstown, OH wrote:
Received plants last year from Big Dipper Farm, the plants were small. Deidre had called and substituted some plants. This spring none of the plants made it, I had first emailed the company received no response, emailed again and was given the number 3608868253 directly to Deidre, I phoned and left a message due to time difference, no call back, called again next day, left message. Finally called back a day later indicating the guarantee is posted on the website and also before you complete the order, you must agree to the guarantee. If I had gotten that information, a red flag would have been raised. I called her back again, she was in a meeting, I called again this morning, questioned the guarantee coming up at the end of the order, she indicated the guarantee was on the website and also paperwork in box. I keep all my paperwork and did not receive. She also indicated that the plants are genetic DNA and the columbine I received were biennals not perennials, they reseed themselves. In Ohio the Columbines come back every year bigger. She indicated before closing the guarantee is on the website. Therefore I will not order again.
|On May 25, 2008, Bubba33 Gig Harbor, WA wrote:
It has been a couple of years ago since I ordered from them. I live within the state so picked up the order in person. From the start, they labeled me as trouble. . All I asked was about the guarantee on their plants. I received some ferns that were no bigger than a fifty cent piece and hydrangas that were not much bigger. Have been gardening for over 18 years - realize that some things take their sweet time to grow, some do well from the start, and some don't like living here regardless..The size did not alarm me. I was treated like bad dirt and told NEVER to order from them again. Good thing I have done most of my plant shopping by mail. There are companies I have dealt with for years and will continue. They like having me for a customer. Never have been treated like this before or since. My spouse was with me and confirmed that my feeling were correct. A very HORRIBLE experience!
|On May 4, 2008, chiefjps Dover, DE wrote:
A very disappointing experience with Big Dipper. The four double primrose I ordered were all taken out of the pot with the bare roots wrapped with plastic bags...they are surviving but certainly not thriving in the garden as they attempt to rebound. The four Ajuga Pink Surprise all came in large pots, but when I pulled them out to plant they came out root bound with six pack one inch pot roots and dirt. They were placed in a larger pot just before shipment to make them look more mature. The Salvia microphylla was shipped bare root and dormant, and has shown no sign of life yet since I potted it one month ago. The Orchid Primrose was also shipped dormant, but it atleast is showing some sign of life as new shoots are beginning to appear. The final two items from my order were marked as "not ready" on the invoice I received with the plants. I waited three weeks and e-mailed asking for an estimated delivery date. After no response one week later, I sent another e-mail and they did contact me to say the items would not be available this season and a refund would be sent. Not a very pleasant experience all around, with high shipping charges, questionable or deceiving packing and potting practices, and a three month wait after order and payment to be told items would not be available (and I only received this response after some prodding on my part). Hopefully my experience is not typical for this company, but unfortunatley there was not a single item in my order that I felt was worth the money spent.
|On Apr 27, 2008, sls Sykesville, MD wrote:
I placed a large ($700), varied order in the fall of 2006, at the same time that I placed large orders from several other companies, in order to compare product. I agree with other negative/neutral comments that, while selection is good, plants arrived in poor condition and were small and not as vigorous, so best buy from elsewhere if you can. Daylilies are "dinky" (I will use that word, if another commenter hesitates) and nowhere nearly as vigorous as from Oakes (or even Gardensoyvey or Touch of Nature); hydrangeas ditto, better to buy from Gardensoyvey; ferns ditto, better to buy from Gardensoyvey or Niche.
|On Mar 11, 2008, jonquilC Boise, ID wrote:
This company lists a huge host of plants on its website and, yet, when you click on the plant, a message tells you that "no records for this plant." They need to do some regular website maintenance.
|On May 3, 2007, islandview Middletown, DE (Zone 7a) wrote:
I placed a large online order back in January and since I never heard from them, I'd wondered whether they'd gotten the order in the first place. In April, I did receive a surprise shipment from them. However, they were not able to provide a number of items; I wished they had let me know about it before making the shipment. Most of the plants did not seem to be of good quality and were very small. Moreover, I was overcharged for some items whose prices had decreased at the time of shipment. I wrote to the company of my concerns, but again, I never heard from them. In all, a rather disappointing experience, considering the good reviews I'd read about them when I'd placed the order.
|On Aug 11, 2006, digginin East Millinocket, ME wrote:
This was a first time order from this company. The packing was shoddy, plants crumbled up in newspapers, thrown in a box, and shipped. Some plants were damaged, others yellow and suffocating. The plants were smaller than I expected and I should have just went to a reliable nursery and paid a couple dollars more for much larger ones. I was not informed ahead of time that certain ones were no longer available like they said they would do. I will not try them again.
|On Jun 3, 2006, jrehubbard Portland, OR wrote:
I placed an order in January and expected a delivery in March, but they held the order for one item that wasn't available. I offered to pay extra shipping to have the bulk of the items delivered, but was told they didn't do that. Finally arrived end of May minus two items with no explanation. Poorly packed, tiny plants that looked like they had been packed in March. Emailed them about missing plants, for which they charged me. No response via email, but received refund check in the mail. Very poor customer service. A friend and I had ordered together, and both agreed, NEVER AGAIN!
|On May 2, 2006, plantbrat Kent, WA wrote:
I live close by Big Dipper and have driven over to buy. The service is on and off and cetain plants are hard to find or you find them all dried out and neglected. but I have found a few gems. so I decided to order them on the web but do a in-person pickup.I was very disappointed. The prices are too high for such tiny plants. I paid for 4 vinca plants which amounted to one leaf each. I can get a full gallon or so plant for a fraction of what I paid at BIg Dipper. I am looking for another source.
|On Mar 17, 2006, elorasmom Princeton, TX (Zone 8a) wrote:
I ordered from Big Dipper several times in 2005 and was quite pleased. I ordered from them a month ago and received my order today... Unfortunately, it was quite a dissapointment.
|On Nov 2, 2005, cweathersby Queen City, TX wrote:
I'll start this off by saying that I usually order from ForestFarm. I ordered from Big Dipper hoping to find a way to get the rare plants that I want without paying the high shipping cost of ForestFarm. I ended up ordering from both companies at the same time, which means I can give a head to head comparison.
|On Sep 24, 2005, kamalmisc Antioch, IL wrote:
Placed an order 3 weeks ago. Received the plants yesterday and 3 were missing. Per their invoice the plants are sold out. I wish they had contacted me anytime during the 3 weeks to give me a chance to select a substitute.
On October 2nd, 2005, kamalmisc changed the rating from neutral to negative and added the following:
I am changing my rating to negative because for one the company didn't bother to reply to the email I sent them and second even though I followed the directions given on how to take care of the plants, the yougest ones are already dead.
The planst were shipped for the most bare rooted. The plants that were a little old did well while those that were young and didn't have much root system (geranium, corydalis, phlox etc..) didn't make it.
I will wait till next spring and get these plants from another nursery. Right now it is not worth it but will not do business with big dipper farm.