On Nov. 3 I had placed an order for herbs. After several weeks of not hearing anything about my order I tried contacting the company asking about my order. After still not hearing anything, I contacted them through paypal. Within two hours I received a refund. Still no reason given. All I wanted was to know what happened to my order. I had planned on buying seeds, but with this kind of customer service, I am looking elsewhere.
On Nov 16, 2015, Alchemy Works Seeds & Herbs responded with:
"On Nov 16, 2015 4:05 PM, Alchemy Works Seeds & Herbs responded with:
It was less than two weeks from your order to your making a dispute with Paypal, not several weeks. With Paypal, if people make a dispute, I just refund them, because Paypal immediately seizes the payment that was made, and I cannot ship any products without being paid first.
I did respond to your message on Paypal immediately upon refunding you:
Hi, I'm sorry I missed your email. I have been running behind. I have refunded you. Harold"
I do get busy and can't always respond to emails the way I would like. I'm sorry about that, but that's what happens.