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I recently received a large order from Hausermann and am completely impressed. Such large, healthy plants! Incredible value. They also included a couple of gift plants (large and healthy), which was a great surprise. Shipping was incredibly fast. At the same time, I ordered another large order from a well reviewed company and the contrast (size, quality, value) was amazing. Hausermann beat them, hands down.
Just placed another order with Hausermann and am eagerly awaiting it's arrival.
On Apr 3, 2009, PinetopPlanter Auburn Four Corners, PA (Zone 5a) wrote:
Bravo!
I hadn't ordered from this company (or any other Orchid company) in years, as I had been lucky enough in the past to be in close proximity to the Greater New York Orchid show and sale, but was reminded of them from this website.
I went to their website to order two equitant oncidiums in bud. They came within a week. The shipping fee of $10 was definitely earned in this case. The box was carefully lined with paper, the buds surrounded with shredded waxed paper, each orchid was then wrapped and taped, and the whole, large box well cushioned with paper. The plants look great, with plenty of buds!
I would definitely order from them again, and really like the "plants in bud" section of their website.
Thanksgiving, 2007 my family met at my brother's home in Chattanooga for the annual get together. The "house gift" I chose came from Hausermann orchids.
I called the office and paid extra to have it shipped quickly and safely. They assured me it would arrive by Thanksgiving.
On Tuesday, a huge box arrived. We waited until the evening to open the box. Slowly it was opened . White paper was securing the buds. I eased the plant out very carefully to find a very well wrapped and protected 8" orchid.
Placing it gently on the table, we unwrapped the mass to find
the most beautitul orchid we had ever seen.
You should have seen my brother's eyes. You should have seen my eyes. The whites were wide and the blue even wider. That was the most gorgeious orchid.
There were at least 8 beautiful buds which bloomed within 3 days. We were delighted.
I cannot say enough good things about these people. They are wonderful. In fact, they called to make sure the plant had arrived on the Wednesday prior to Thanksgiving.
On Aug 24, 2006, bbinnj West Orange, NJ (Zone 6a) wrote:
This was my first order from OBH. I read rave reviews on an orchid forum and decided to check them out. I ordered a phal on special and some supplies. They came in a timely fashion, but they were packaged in a box that was too large. Consequently, UPS crushed the box, so I refused it. I e-mailed Hausermann to advise him. His reply was that crushed boxes generally = plants in good condition. He wanted me to open the box but it was too late, I gave it back to UPS. He promised to reship. OK, fine. Hausermann e-mailed me when my refused shipment arrived and that he opened it and that everything was fine. He reshipped shortly. Today it came. It was a relatively large phal with roots all over the place stuffed into a 2 inch pot with curly paper confetti taped to it, no plastic bag to hold the moisture. I repotted it right away into presoaked phal mix and a slightly larger (2 1/2 inch) pot. I found that it was potted in what looked like potting soil, that several roots were broken from inadequate padding (once again the box too big), many roots were dried out or missing velamen, and some roots were stuck to the side of the pot. I expected a little more care in shipping; I suspect that this phal was on special because it needed repotting badly. Really not right to send it out in a pot that is so undersized. I also suspect that this plant made the trip twice, without water, because the medium was dry and the roots flattened and brittle. Really, what would it cost to water it a little and stick it in a plastic bag to hold the moisture? And taping the pink confetti to the pot and the plant, I have no idea what the point of it was. I won't be ordering from OBH anytime soon.
On August 27th, 2006, bbinnj changed the rating from neutral to positive and added the following:
After receiving a personal e-mails from OBH (they read my post) and watching my orchid, I'm changing my rating to positive. The orchid is looking good; I am glad that I repotted it in new mix in a larger clear pot so I can watch the moisture levels and see the roots, and the humidity trays were a really good price, even with shipping. I will consider buying from OBH again (especially those trays) and hope that they take my comments about packing the orchids as helpful ones; even included some instructions like trimming some roots with sterile tools etc to help it along would be appreciated. Some of OBH's customers are novices and we aren't ready to commit a lot of money to orchids yet, so we look at your sale plants. I want OBH to know that I recommended someone to look at orchids from them too.
My daughter bought me 11 orchids for Mothers Day.
They advertized as not mature orchirds (which was fine with me as I had several at home in bloom) I just wanted to be able to add to my collection. Hausermann both e-mailed her and then called her to let her know that the orchids she ordered were not in bloom. She told them this is ok. I received 11 orchids all in excellent condition. One in full bloom. Hausermann had upgraded the one orchid at no
extra. charge. Thanks Hauserman. We will always order from you.
On Feb 19, 2006, wildflower8143 Norwalk, CT wrote:
I would do business with this company again in a heartbeat and would highly recommend them. I just ordered two orchids and received them very quickly. They were packaged very well, the plants were large and very healthy. One had a root-system that is "iffy," but the plants appear to be very healthy looking.
I am lucky enough to live close to Hausermann's. I love to go there just to see all the beautiful orchids. I have spent an entire morning there attempting to select the one perfect orchid among the thousands of perfect orchids they have.
5 star shop.. have purchased many orchids from Hausermann's. Always arrive in great condition, they try hard to become aquainted with their customers. I often just call Lynn and tell her I am in the mood for a few more Catts and let her pick them out for me. I have "never" been disappointed. I have purchased from "other" houses in Florida with high prices. They do not stand behind their plants. Hausermanns always does.
I am a novice, but I think my new home has plenty of space for a variety of orchids so I signed up for their orchid every month. I didn't get a confirmation or shipping email, so I wasn't expecting to get my first one so soon. I just got a huge Cattleya with a fat bud on it that fits perfectly in a basket I happened to already have. I never could have got this locally - the packaging probably protected my plant very well, and I believe it was in much better shape than one that had been sitting on the shelf in a local store for too long. Really looking forward to future monthly shipments.
On Apr 8, 2004, KDePetrillo North Scituate, RI (Zone 6a) wrote:
Ordered just once from Hausermann's, and all (4?) orchids were in very good/excellent condition, well-packaged against the cold weather. Will use them again!
I have bought orchids from Hausermann's over a period of about 7 years both by mail and directly from their greenhouse's. I have always been pleased with the service and the plants. The ones ordered by mail were VERY well packed and arrived in excellent condition. The ONLY problem with their website is I'd like to see more pictures along with descriptions in their online catalog.
On Feb 16, 2003, groovin Windom, MN (Zone 4b) wrote:
Very nice website. Well detailed care instructions, plant information, and beautiful orchids with excellent prices. Being a novice orchid buyer, I checked most of the positively rated Orchid sites listed here. This was the most informative and prices are much better than most. I actually feel as if I made an informed selection, thanks to them! Just placed my first order, and sent an email question, looking forward to good service and beautiful plants. Will update this review when I receive my plants.
On February 25th, 2003, groovin changed the rating from positive to neutral and added the following:
Ok, I'm bummed, now. I sent an email, okay, 3 emails for information, beginning 2 weeks ago (tried different addresses on their website), and have yet to receive a response. I wanted an answer to my question, so emailed another company and got a response in less than 1 day. I'm probably going to cancel my order.
Their website is still the best I've seen for information, though.On February 26th, 2003, groovin changed the rating from neutral to positive and added the following:
Heard from Hausermann's not once but twice since last posting. Everything seems to be a-ok. Will update when orchid arrives.
On Jan 25, 2002, AngelSong Victoria, TX (Zone 9b) wrote:
I ordered a phalaenopsis orchid from the website. Before I even ordered, I emailed, asking about shipping, and if they had the phal I wanted in bloom. I received response to this (and all other emails) within 24 hours. Due to the winter weather, I did not receive my orchid immediately after ordering, but instead, they waited until the weather was more favorable.
I would only change two things about my purchase experience. #1 Give more species names on the website, that way I could match the tag that came with my orchid with a specific bloom (I have asked some friends, and they've said I did get what I asked for). #2 Email notification as the orchid was sent, that way I could have been closer to my home when the package arrived.
Still, I had a very positive experience with this company, and would enjoy purchasing an orchid from them in the future.
While I cannot attest to their mail-order service, I have been to their greenhouses in Illinois. Their growing complex is huge and top-notch. All their orchids are exceptionally well grown and impeccably healthy. I was most impressed with their facilities and plants.
I've ordered orchids from three different on-line suppliers during the past six months, for friends and for myself. The orchids that I've gotten from Orchids by Hausermann were all, comparatively, in better health, larger, and less expensive than the orchids from other suppliers.
I frequently order from Orchids by Hausermann. They have been an excellent supplier and my orchids from them have done better than most of those I purchased at other suppliers, and they are usually much less expensive to boot. The people are friendly and very helpful. In fact, I often just call and ask for the type and color of orchid I want and they send me a great plant (or actually several plants. I have trouble ordering just one.)
