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Although at least half of the plants I've received from this company over the years have been in great shape, this is the only company that has sent me insect infested (scale) or diseased plants. Each time I have e-mailed the company but have received no response. In mid February I thought I'd try once again, and received 3 Oncidium Alliance hybrids and 2 Phal hybrids in mid March. The Oncidium plants are in fine shape, but one of the Phals (in bud) dropped all buds within 48 hours of receipt and has yellowing, deeply pitted leaves. I should probably destroy this plant but put it in a different room in hopes of a rebound. The other Phal had a large waterly dark area on the most recent leaf so I had to remove the leaf. I've e-mailed the company twice since receipt of this order with no response. My last e-mail to them was 3/25 so I've given up on a response. I received an order from Carter & Holmes the day before this order which contained 2 Phals (etc.) and those are fine so I do not think it is my post-receipt care that caused the problem. I also have ~ 25 other Phals in the house that are doing fine (shrug). I will not order from this company again.
On April 1st, 2009, haika changed the rating from negative to neutral and added the following:
After posting this review, I received an e-mail from Hausermann on 3/31/09 telling me they would replace the damaged orchids.
I need to note that I've grown orchids since the mid 70's so I'm not a novice. I will continue to consider Hausermann as a source especially for in-bud orchids from selected Alliances, but it would help if they sent an e-mail notification about shipment with a tracking number so that customers know the plants are in transit and can make appropriate arrangements. I had no clue the plants would arrive the day they arrived or that they were even in route. I had indicated that 'shipment when weather permits' was my preference so I was prepared to wait. On April 6th, 2009, haika added the following:
I should note that Hausermann suggested to me that the leaf damage on the Phals I received was due to low temperatures (they used the word 'freezing'), rather than disease. Since receipt one plant has lost 2 leaves (pitting, yellowing and drop) and the other has stabilized with pitting but no further deterioration. I should also note that the day temperature was well above freezing (in 40's) on the day I received the package.
We recently purchased 10 plants from OBH. Five of them had just been divided and repotted to pots that were far larger than the root systems justified. Soon after the sale the repotted plants began suffering root decay. Asking the salesperson about the problem it was clear that OBH policy is to deliver plants in this condition. They were not at all concerned. We feel the buyer should be informed prior to delivering plants in this condition, which can result in severe stress to the plant, failure to flower, or loss of flowers. The plants delivered were otherwise of excellent quality. The plants were extremely large compared to plants grown in southern areas where the weather is generally too warm and less than ideal for many intermediate orchids. The plants arrived well packed and in very good condition.
