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My wife and I ordered orchids from Hauserman a year and a half ago as she was looking for a way to help to get my mind of my disabilitating illness and we were
sent orchids that were in very poor condition and not the sizes we ordered.Several
were in such bad shape that we immediately contacted them and was told there was
nothing they would do.We took all of the orchids putchased from them to the N.C.S.U
Lab for testing due to the feat that they could be infected with a virus.I was contacted
in a week and told that infact the orchids we delivered to them from Housermans
orchids infacted tested positive for virus' and it was recomended that they
all be distroyed.We had contacted them first by phone and informed them of the poor
condition of the orchids they shipped us along with the fact that the Angracieum
Sesquipedial in spike was not shipped as ordered as was not the Vanillia Planifolia
or the Neofinetia's we had ordered.Hauserman did tell me on the phone
that the orchids were actually from Fox Valley Orchids and that they were not responsable.That
was when we were told there was nothing they would do.After we recieved the information
from the lab we contacted them again and again we were told that they were not going
to do anything about refunding our money, replacing the plants and that they never
shorted shipments I even faxed the reports from the lab to them on several occasions and was told that therefore we could forget recieving the missing plants from them.We
have been growing orchids in my family for 40 years and never had such a problem
with a grower or fellow orchidist before and we have contacted them on several occasions
since but no replies to our problem.
Chris
Even though several times I had requested a replacement of the plants and had faxed the reports showing the palnts were infected a couple of times over the past 15 months . Gene Hauserman refused to replace them . So due to his virus we are out alot of time and plants. So by all means beware and do not trust his company.
On Feb 3, 2007, Orchids by Hausermann responded with:
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On Feb 3, 2007 3:42 PM, Orchids by Hausermann added:
We here at Orchids by Hausermann are currently trying to resolve this issue with Mr Taylor. We are not quite sure why he waited 1 1/2 years to bring this to our attention, especially after he sent an email saying that he the plants originally arrived ok. We have been
in business over 80 years and value all of our customers, so issues like these are quite important to us. Mr. Taylor also contacted a couple of other orchid forums and the Forum moderators removed his post immediately at the request of forum members who
are familiar with our company and our reputation for service. We believe at this juncture, we are taking the high road and refunding Mr. Taylor's money for the full amount of the original order including shipping charges."
