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Comments regarding Top Tropicals LLC

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75 positives
11 neutrals
33 negatives

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RatingAuthorContent
Positive plantfreek
(5 reviews)
On Jan 15, 2010, plantfreek wrote:

So far I've only ordered from this company a couple of times, but have been very pleased with the results,

Positive ptooming
(6 reviews)
On Dec 14, 2009, ptooming Titusville, FL (Zone 9a) wrote:

I ordered a hard to find vine from TT I had actually ordered the same vine from a different source 2 different times and both came delivered dead in 2.5 inch pots. I found that TT had the same vine so I went ahead and tried ordering it hoping for a better outcome ( a living plant that is ) I spoke to Mike who inquired on weather I was able to accomodate this finicky pet so I didn't waste my time or money.
He recommended an alternitive if I couldn't.
I assured him I could and the phone order was placed.
I received a confirmation the next day that it was sent and it arrived the following day, less than 24 hours from being sent.

The plant I received was indeed alive...very alive!!! Well rooted and a good size (far bigger than aloha tropicals dead 2.5 inch pot) plus well packed!!
I live within 100 miles of this nursery and hope to visit and see all he has to offer, his website makes for a great wish list.

Thanks Mike

Negative slickone
(1 review)
On Oct 31, 2009, slickone Van Nuys, CA wrote:

I ordered two plants. One was a Jackfruit the other a Carrie Mango. After sending several emails, no response however they did send me an email on their mailing list of exotics. The Jackfruit seedling and Carrie Mango both came in a single order box. The Jackfruit was fine, no issues. But the Carrie Mango seems to have been infested with caterpillars inside the shrinkwrap and on or in the rootball. I emailed them to inform them and ask how to handle these very thing inch long green caterpillars as there are many. TopTropicals other then their phone maze never returned my emails. It seems they are setup strictly to do business over the net and even then they did not respond. Sad cause I would have purchased other exotics I could legally get here from them if they had just responded. Needless to say Green Arrow nursery sold me a mixture called 7 and I used the soil mixture with water to try and kill the infestation of bugs.

Positive MarieThomas
(1 review)
On Aug 14, 2009, MarieThomas Coos Bay, OR wrote:

I ordered a Jasminum sambac Grand Duke from Top Tropicals. It was my first order from them and I was very impressed.
The plant was on sale, it arrived promptly and was in excellent shape. The root was wrapped and the plant was wrapped in mesh surrounded by popcorn. It was packed to perfection and arrived that way. The plant is huge and has many new starts with buds on them. I am very pleased with Top Tropicals and would not hesitate to order again from them.
I would recommend them to anyone.
I hope someday to be lucky enough to get the Jasminum sambac Grand Duke - Supreme from them.

Negative aruzinsky
(1 review)
On Aug 14, 2009, aruzinsky Cicero, IL wrote:

On 6/7/09 I ordered Epin and Cirkon plant growth regulators. I had previously purchased those products from TopTropicals with satisfaction. These normally come as liquids inside vials inside hermetically sealed plastic envelopes. This time, I received the merchandise with all of the envelopes cut open. Judging from the odor, I suspected that the vial contents were replaced with water. I emailed TopTropicals and they said that the cut the envelopes open to check for leaking vials and that I could return for a refund if I didn't like it. I successfully did so at the loss of postage cost.

Since the Epin envelope has a clear window so that the inside can be seen without opening the envelope, I have no doubt that TopTropicals explanation was a lie.

Negative Plantgazer
(1 review)
On Jun 26, 2009, Plantgazer San Diego, CA wrote:

We just received our first order today from Top Tropicals. It was disapointing to open the packaging only to discover the cactus we had looked forward to receiving (lophocereus schottii monstrosus) was nearly cut in half! Upon reading several of the reviews on this site, we took the immediate action of emailing and sent photos to Mike to report our findings. We will update the experience once a conclusion is reached with Top Tropicals, stay tuned!


On July 6th, 2009, Plantgazer changed the rating from neutral to negative and added the following:

I would be suspicious of "positive" feedbacks on this outfit since no one knows who's making those comments (remarkably similar in tone if you notice!) I'm here to report that we never received a single acknowledgement from this company about the the plant that showed up almost half broken and was covered in unsightly scabs. Not to mention, a good number of ants also came with the package! Anyway judging from the reviews we've read on this site, we elected not to waste more time on Top Tropics. It's simply not worth my while. For those that are astute, you will do yourself a favor (save money and energy) by avoid doing business with Top Tropics LLC
Neutral hmingbrd
(5 reviews)
On Apr 17, 2009, hmingbrd Sebastian, FL (Zone 9b) wrote:

I have placed several orders with this company since the beginning of the year, for both plants and seeds. The plants ( a Silk Floss tree, a Dwarf Ylang Ylang, and a Jasmine) all arrived in great condition and are doing well....I am quite satisfied with them. The seeds however (mostly quite a few different types of flowering trees) don't seem to have a very high germination rate and some types have not come up at all. It is always possible the lack of germination has been my fault.....but I haven't had this problem with seeds ordered/planted from other sources. I would definitely order from them again but I will stick to buying the plants!

Negative bassein33
(4 reviews)
On Mar 25, 2009, bassein33 Marlborough, MA (Zone 6a) wrote:

My recent mail order (March 2009) for the Chinese Perfume Plant did not arrive & I emailed TopTropicals after about 4 business days (6 calendar days) about my concern and for their awareness,... with no response. On the 6th business day (8 calendar days after) of no plant, and no response, I reiterated my concern and crafted my email to provide me with a more likelihood of a response and some options to resolve the situation (e.g. resend via a 'traceable' method of mailing, full refund, or a suggestion/other options from them). I followed up with a phone call a few hours later and the gentleman apologized several times (reluctantly & with a slow under tone as if I was bothering him) and repeated that he has emailed me & refunded the full amount (without any elaboration). I was also concerned that they end their responsibility of the order at the time they drop it off to mail it but hoped for the best. I would have rated them, probably, a "neutral" because they did refund the money though the Customer Service interaction is not so up-to-par, as other reviewers have mentioned... but I provided a negative rating because the gentleman on the phone appeared to be attempting to get off the phone with me as quickly as possible by repeating to blurt the words, "I apologize that you did not get the order..." in an under tone as if he did not care a bit about my potential as a continued customer, sort of like I was bothering him & he wanted me to disappear because he refunded the money. Even though, I began to realize his intention and disregard to help me further, I stopped him to ask... "But I would really like to order this plant; Could you resend it via UPS or something?" He sort of snickered at that & repeated the apology & that he refunded the money, which was not relevant to my question. (I have to say that in my email, asking for a refund was not my top request as I have been searching for this plant from my old country for a while now.) He explained how he thought Priority USPS mail was better than UPS in cold weather, and I explained that I received a plumeria from a nursery close to him in 2 calendar days, and ordered days after his order was placed. So he attempted to cut my words off again to say with a firmer, more definitive tone, "I refunded the money, ok? ...Bye, bye." I was shocked by this behaviour as well as the attitude, and dismissal. In my disappointment (in many ways), I told myself that this is only a plant. Perhaps, I could search online for somewhere else as he refused my business. At the least, I receivd a refund. I am thankful now that I refrained and waited to test the reliability & quality of this company before putting in an additional order for a Sugar Apple Tree that I've always wanted. If you still decide to go with TopTropicals, buyer beware...

Positive Thescann
(5 reviews)
On Oct 30, 2008, Thescann Eastlake, OH wrote:

I've ordered a variety of plants from TopTropicals 4 or 5 times and have always been happy with them. They always come well packaged and in good shape. They have a great selection and are always getting new interesting plants. I really enjoy all the information they provide in their catolog even for plants that are not currently in stock.

Positive tarantulandy
(1 review)
On Jun 19, 2008, tarantulandy Bloomington, IN wrote:

I ordered some Miracle Fruit(Synsepalum dulcificum) plants from TopTropicals. Everything went very smooth and Mike was very helpful. Both orders went through timely and I was pleased with the way the plants were packed.

They also have a lot of good information on their website. Their care sheet on the miracle fruit plant was very good compared to others that I've read and I'm sure the care sheets on their other plants are equally as good.

Positive catesbybay
(1 review)
On May 30, 2008, catesbybay Clanton, AL wrote:

I ordered from Top Tropicals on May 15. I received a shipping notice on May 21st. I emailed Top Tropicals when I realized they had shipped this order before a long holiday weekend, expressing concern that the transit time for the plants could be extended from 2 days to almost a week if the plants did not arrive on a Friday. That's because Monday was Memorial Day. Mike's first response back to me was "plants you had ordered can spend 2 weeks in box without any problems." The package was scheduled to arrive by UPS on Friday and they incorrectly routed the package. The plants did not arrive until the next Tuesday - meaning that they spent 6 days in transit. I emailed Top Tropicals and let them know that when they shipped this order - a total of 100.00 dollars - they could have been more considerate of the long holiday weekend when they picked the shipping date and the fact that I paid for mature plants I expected to arrive with a short transit. I let them know about the UPS screw up and told them I mainly was asking them to work with me in case any of the plants didn't make it. I also expressed my opinion that they could have shown more consideration for the ship date they picked before shipping this expensive order before a long holiday weekend. I never mentioned anything about wanting a refund. I had already repotted the plants and I also told Mike about the condition of each plant. The Ponytail Palm had about 50 percent of its leaves brown and scorched-looking, the Night Blooming Cereus had mainly broken leaves and the few undamaged were fairly brown. I told him the worst looking plant was the Kalanchoe pinnata - which had only 2 leaves at the top of a long stalk - and that was a plant advertised as a 1 gallon, bushy plant - a big bald leafless stalk that I paid 20 dollars for. Mike wrote back "I very sorry that you're disappointed and I apologize for that. We had failed your expectation, UPS had failed, plants had failed... I'm sorry for that. Please pack these plants back to the box and ship them back to us." No, Mike, these plants did not fail me - they just spent a week in the box because they were mailed before a long holiday weekend! I immediately wrote Mike back and told him that I thought these plants would "make it" except maybe for the Kalanchoe pinnata and that I never expected a refund. The Night Blooming Cereus would not be the large healthy plant I paid for - but made the concession that it would probably recover. I asked him more than once if I had paid for 2 day shipping so I could get that amount back from UPS since I did not receive 2 day shipping from them because of their screw up. He never answered that particular question. I told him that I did not want a refund, that I was perfectly willing to try to help these plants survive. I asked him questions about the Kalanchoe pinnata - describing the long stalk with only 2 leaves at the top - and if they would replace it for me if it didn't make it - well that's when I received no further communcation from him on this. As I mentioned, the last email was over 2 days ago. All I wanted to hear back from Top Tropicals is if they would be so kind to replace this one plant that looked so bad. I guess if I wasn't willing just to ship all the plants back, it did not matter to them what happened to the plants. Look at the reviews here. Almost over 40 percent are not good. That is a track record that obviously needs some improvement! And I don't consider it acceptable or good business to not respond to a customer like me that says "I am willing to work with you on this." If Mike does email me back and says he'll replace the 20.00 dollar Kalanchoe Pinnata - the big stalk with no leaves - then I'll come back here and make a record of that. If he refuses to respond to the emails where I have gone out of my way to work with them on this shipping screw up and their lack of consideration to pick a ship date before a long holiday weekend, well I'll come back and record that non-response as well. I had read in some of these other reviews here that if you have a problem with Top Tropicals - well they want to wash their hands of you! Mike did offer me a refund after beating his breasts about everyone failing me but is not willing to let me be generous and keep these plants, only asking him to replace a big stalk bereft of leaves? I would like to tell Mike that I get the sense that he is someone that tries really hard at what he does but is not willing to just meet someone half-way if Top Tropicals could have been just a little more considerate in their handling of particulars - in this instance it was shipping an expensive order of plants before a long holiday weekend.


On May 30th, 2008, catesbybay changed the rating from negative to positive and added the following:

I'm happy to report that I just received an email from Mike at Top Tropicals. He has offered me a refund on either the Kalanchoe Pinnata or maybe for the whole order. I'm not too clear on which right now. But he is obviously doing everything he can to make all this right. I really do feel badly for Mike after all my complaining. UPS screwed this up - I did only pay for ground shipping and it would have gotten here on Friday if UPS had not incorrectly routed the order. My best wishes to Top Tropicals for doing all that they can to correct UPS's mistake.
Positive ahelms
(42 reviews)
On May 23, 2008, ahelms Kannapolis, NC (Zone 7b) wrote:

I just received my order from Top Tropicals of Combretum fruticosum, Jasminum mesnyi, Stictocardia beraviensis and
Tecomanthe dendrophylla and they look great. The leaves on two of them are off color and maybe that's the color they're supposed to be because I've never seen either of them before. I'll definately order from them again.

Positive dirtyoldman
(3 reviews)
On Apr 29, 2008, dirtyoldman Birmingham, AL wrote:

I ordered a Caesalpinia from Mike & Tatiana and it arrived in excellent shape in 2 days. The packaging couldn't have been better -- not a bit of loose soil, broken branches, etc. I think what some people fail to realize is when you take a plant that's actively growing in south Florida where Top Tropicals is and ship it 800 miles north where it's cool, there's going to be an adjustment period. In my case, the Caesalpinia quickly and completely defoliated after I unboxed it. Did I assume it was dead and throw it away? No, I put it in a window and waited. Two weeks later, it's leafing out again.

Negative Jeelli
(4 reviews)
On Mar 15, 2008, Jeelli Bristol, CT wrote:

Customer service is not a priority! I too was told not to shop with them if I was unhappy. Unhappy? I've ordered plants by mail before, and even plants shipped from CA have arrived healthy! (and still to this day...)From them I get dead/ dying plants.
I have taken my business elsewhere, thank you!
I have been a satisfied customer of three other mail order nurseries since.
Thanks for the good advice!!!!

Positive pbk
(15 reviews)
On Mar 7, 2008, pbk Charleston, SC wrote:

I just received 2 vines - Petraeovitex - from this company. The plants are large and healthy and were packed very well. This was a very pleasant experience. The many pictures of each plant they sell on the website, including in the pot in the nursery, are a big help.

Negative VORTREKER
(5 reviews)
On Feb 13, 2008, VORTREKER POTTSBORO, TX (Zone 7b) wrote:

HAD A MIX UP IN ORDER, "STUFF HAPPENS"-- EMAILED MIKE AND CALLED MS. KIM ALBERTO---"PROBLEM' WAS QUICKLY SOLVED--CORDIALLY AND MORE THAN SATISFACTORILY--
RP


On March 12th, 2008, VORTREKER changed the rating from positive to negative and added the following:

ADDENDUM: ORDERED A "3 GALLON PLANT" THAT ARRIVED IN A I GALLON CONTAINER. TWO OF THE FIVE PLANTS ORDERED DIED DESPITE GREENHOUSE CARE BY EXPERIENCED PLANTSMEN. 3 OF THE FIVE HAD FUNGUS INFESTATION ON 100% OF THE LEAVES. 2 OF THE 5 HAD SEVERE CHLOROSIS CORRECTED BY ADDING A LITTLE NITROGEN FERTILIZER.
I HAVE NEVER ORDERED PLANTS VIA MAIL THAT WERE IN WORSE SHAPE.
Negative frata
(1 review)
On Feb 3, 2008, frata Yonkers, NY wrote:

This happened probably about a year and a half ago. If I new this site existed, I would have complained about Top Tropicals a lot sooner. I placed a large order, probably about $700. Most of the plants arrived ok. One plant, I think it was a coconut palm, had a nice collection of ants in the rootball. Couldnt be more happier to see if these ants could survive in New York, but blew it off. One of the plants I ordered was a Theobroma Cocoa. It arrived in awful shape. Upon inspection, it had no rootball. I immediately called or emailed the company (dont remember which) and was told to put plant in shady spot and it will recover. Did same and plant did not recover. I gave the company the benefit of the doubt and ordered another one. Same problem! This time I do remember emailing company and was told via email that they would credit my account. I informed company that although I had ordered other plants from them, I would be a little apprehensive in ordering again as I did not know what to expect when the plants arrived. I again gave the company the benefit of the doubt and told Mike not to credit my account, I would chalk up the payment to experience. His reply was fine, if I didnt feel comfortable ordering plants from him to go elsewhere. What the hell kind of an attitude is that, especially since I even reneged on him giving me a refund. I was also on their mailing list for their newsletter at this time. He even took me off of that. Is that the way a company does business? What happened to the customer is always right attitude? This Mike thinks that his company is the best around. Instead of giving the benefit of the doubt to the customer, he has the nerve to tell the customer go somewhere else. We should all go somewhere else and see how long Mike and Top Tropicals stays in business!

Positive mercedes2653
(3 reviews)
On Jan 17, 2008, mercedes2653 Portland, OR wrote:

I just received two plants-michelia alba 'golden' and michelia champaca rajaniana. They came in less time than I expected and are bigger that I thought they'd be! They came with detailed planting instructions. So far, so good...can't wait til spring when they can attempt to live up to their fragrant reputations! I would recommend this company for their wide selection of tropical plants.

Positive dobra1629
(8 reviews)
On Dec 6, 2007, dobra1629 Houma, LA wrote:

I just received the healthiest most well packaged mail-ordered plant that I have ever ordered. I ordered a 4-6" pot Clerodendrum ugandense and it is a lot bigger than I imagined. I can't wait to see this thing bloom. I will be ordering from Top Tropicals again. Maybe even today.

Positive AlexDrum
(1 review)
On Nov 26, 2007, AlexDrum Cedar Rapids, IA wrote:

I ordered several tree's from this company last Christmas. I ordered 2 coffee trees and 2 fig trees. They came packed in a box in great condition on time. I planted all 4 but after about a month the coffee tree's looked pretty rough and had dropped some of their leaves. I emailed the company as directed by the enclosed insructions. Within 4 hours i had an email back from them requesting a picture of the leaves, i sent this and he immediately helped me fix the problem and get the plants back into great shape (the problem, for those interested was that the moisture level in a house in Iowa in January is not conducive to coffee tree leaves thriving, so moving a humidifier by it and keeping it away from heating vents helped). Anyway i will absolutely order from this company again, they have a great selection and you can request plants if they do not have it in stock.

Negative fishbass
(2 reviews)
On Nov 9, 2007, fishbass Sacramento, CA wrote:

I bought seed and 2 plants from this company-----------------------------in Sept.2007, I got the plants, the most expensive plant the Mangifera indica (Ice cream banana) was on arrivel was died up on top of the plant, three leaves, I took good care for it and now it is completely dead, each day some leaves started to dry up, I called for help but the lady told me that she was working in the seed department, so I ask to speak with someone about the plants. She told me to e-mail the company, I did, about three times and never received the reply back. Than the seed I had ordered was not in the envelope when it arrived in the mail. I called about that too and was told that the seed was in the envelope. No way and why should I lie about it? She send me another seed later. The cost of sending me the little trees was $52.91. Is this normal ??? I don't think so. The trees were very light and all came in one box. What a rip off. Never again do I do buisness with them again. Too bad .

Neutral twohawk
(3 reviews)
On Sep 20, 2007, twohawk Blanco, TX (Zone 9a) wrote:

My order was for seeds only, and my issue
was lack of specific planting/care instructions for those seeds.
The website seemed very general in it's instructions, saying
some seeds need to be cleaned first-How do they need to
be cleaned? What am I looking for when I clean them? Which
seeds are ready to go in a starting medium when they arrive?
Which seeds need constant light to germinate?
Very few of the seeds I ordered had any information on the
website about how long they took to germinate. I had to go elsewhere on the web to find the specifics I needed. I felt
as though if I were not experienced as a tropical plant grower,
I need not be ordering from them.

Positive mantis212
(4 reviews)
On Jul 31, 2007, mantis212 Roslyn, NY (Zone 7a) wrote:

I have ordered many plants from Mike and Tatiana over the last 4 years and most have been rare and very hard to find exotics like Jasminums, dwarf and vining Ylangs ylangs, Magnolias, and many more. I love their web site it is very informative and sometimes the only info. you can find on some of these gems. It is a small operation, and I have read some of these negative comments and I am shocked at what people with no patience will say. They are real friendly people who love exotic plants, they even organize amazing trips to far places to see and collect the plants in their country of origin.
If you "want it now" go to Home Depot but if you are realistic about how plants get from say Thailand and such to Florida finally to you. Then you would know that those pretty mass produced greenhouse plants are not.(realistic)
I highly recommend them as a mail order source for tropical's and rare exotics.
I would like to take this opportunity to thank them publicly,
Thank you so much for all your hard work Mike and Tatianna!

Negative JPreta
(3 reviews)
On Jul 30, 2007, JPreta Tampa, FL wrote:

I ordered two plants from TopTropicals.
I placed the order on 2 July.
On 12 July they informed me that the package would be shipped .
On 22 July I inquired about the order because I had not yet received it.
It arrived on 24 July and the plants were 100% dead and crispy.

I informed them of this and they told me that I was wrong about the arrival date -- They claimed I received the package on 13 July. They further told me that they would send some live plants if I pay the shipping cost again -- which BTW was 15.48 on a 9.90 order (two 4.95 plants) to go 132 miles.

I will not pay more and I will not order from them again.


On Jul 30, 2007, Top Tropicals LLC responded with:

"


On Jul 30, 2007 2:38 PM, Top Tropicals LLC added:

This particular shipping was sent via UPS with tracking number on 07/12. The tracking number was emailed to customer along with the instructions how to check package progress.

Tracking information shows that package was delivered on time, which was 07/13. The customer had complained about not receiving the package on 07/22. We urge to check package progress at UPS website. It took only 1 day in transit, so it was strange to us that the customer had decided to contact us 10 days after the shipping date. Nevertheless, we submitted claim to the UPS. UPS provided proof of delivery.


Tracking Number: 1Z R9R 638 03 9217 744 0

Type: Package
Status: Delivered
Delivered On: 07/13/2007
5:40 P.M.
Delivered To: TAMPA, FL, US
Service: GROUND

We provided all information to the customer and suggested to contact UPS directly if he is not agreed with UPS investigation results. If UPS really didn't deliver ontime then we reship plants at no charge (this was offered to the customer). Customer had refused to do so.
We see no our or UPS fault in this matter.

As another option, we offered to reship plants and charge for S&H only. The customer had refused.

These plants were on sale. That's why S&H was more than plants itself.

Unfortunately, there are some customers who do such things.

"


Positive omniexist
(8 reviews)
On Jun 9, 2007, omniexist Bealeton, VA wrote:

Most pleased with service/item. First, that I was actually able to obtain this tree. I ordered a 7 gallon Jaboticaba. All other nurseries seemed to offer only up to 5 gallon size..one well known one advertised a 7 gallon but then emailed me they only deliver 3 gallon. The reason 7 gallon is so important is that Jaboticabas take so very long to fruit so the older/bigger the better.

Top Tropicals made good on their delivery. I even specified a less bushy tree and the tree in question is a bit more tree like than most Jaboticabas. It arrived promptly (about 2 weeks) about 5 feet tall although it is a bit "under the weather". Leafs are somewhat dried out..the temp here has been in the 90's. But then again how would anything fare being stuck in a hot box for 2-3 days?

All in all I am quite pleased with my purchase. Oh, and btw, I don't see 7 gallon Jabos offered on their site anymore so I must've gotten their last stock.

Positive mad4roses
(25 reviews)
On May 26, 2007, mad4roses Georgetown, TX (Zone 8a) wrote:

I ordered the 3 gallon Grand Duke jasmine as a gift for my mother who loves the smell of jasmine. The plant arrived yesterday, just 2 days after they shipped. I was told the plant was extremely healthy, only two leaves had fallen off in the box and it had several fresh blooms. She said the roots were incredible. The smell of jasmine filled the room when she opened the box.

She did mention how surprised she was at the size of the plant because the box it had come in was not that large or heavy. As mentioned in a prior post here, they remove the pot and some soil for shipping, but the plant itself was quite large and impressive.

Thanks for getting me the reaction I was hoping for! She is very happy with her new jasmine. And that's what it's all about.

Positive wanna_run_fast
(7 reviews)
On May 2, 2007, wanna_run_fast Fort Lauderdale, FL wrote:

I purchased a petrea vol. and a michelia c. alba from Michael at the Mounts Plant Sale. Plants are absolutely beauiful and healthly. I think this firm has re-located from Davie, FL to Punta Gorda. I was definitely very happy with my purchase and will definitely be looking for them again at the next Mounts Plant sale.

Positive patnjbob
(23 reviews)
On Mar 31, 2007, patnjbob Blossom, TX wrote:

First time ordering from this company was last week. Yesterday two beautiful avocado trees arrived and I can't be more pleased. I recently ordered from another company that advertises online and got a tree with bad leaves and one that had been topped. Mike's trees were perfect with green leaves and no damaged wood at all. I'll readily buy from Top Tropicals again. I am very pleased.

Positive mabercrombie
(4 reviews)
On Mar 11, 2007, mabercrombie Temple, GA wrote:

I orderded a pomegrante tree from top tropicals in December. The tree arrived a little wlted but it was a good size tree. I followed the instructions given (thank you thank you thank you) and all of the leaves fell off. I was horrified thinking I had just spent so much money. However, with great relief the leaves all popped back out and the tree has put on 4 inches of new growth. I am very pleased with this purchase and the companies policy for sending great directions! I will definately order from them in the future!

Positive poiboy
(6 reviews)
On Feb 22, 2007, poiboy Wallingford, CT wrote:

I have ordered from TT SEVERAL times over several years and they have always been wonderful about resolving the two small issues that I had regarding two plants. Cost was credited toward future orders in both cases -- my choice - and I got to keep the "difficult" arrivals in case they revived. one of these came in cooler weather AT MY REQUEST - I did not want to wait for mike's recommended shipping date. They have even remembered that I asked about a certain fern months earlier and when they came in, they let me know. I agree with everyone who thinks these are wonderful people - They should charge for the valuable information and photos in their extensive on-line catalogue - I have learned so much. A lost e-mail among hunderds does not warrant a negative rating. Give a busy business a break. They have been nothing but good to me and I recommend them constantly and friends have ordered and never been disappointed.

Positive phoenixtropical
(1 review)
On Nov 14, 2006, phoenixtropical Mesa, AZ (Zone 9b) wrote:

I ordered 3 plants from them. A cherry of the rio grande, a joboticaba, and an atemoya. They all arrived in pretty good shape, and they were much larger than I expected. I like that they ship via. USPS priority, so the plants come nice and fast. An important thing for me is that they ship to Arizona, whereas some of their competitors will not.


On April 11th, 2009, phoenixtropical added the following:

I have ordered many plants from Top Tropicals and they arrive in great shape and are nice and big. Its seems like they overhead irrigate their plants so they typically have water spots on the leaves, which I do nothing about, and which seem to have no affect on the plants whatsoever.
Negative cpw10025
(1 review)
On Nov 13, 2006, cpw10025 Miami, FL wrote:

Never returned e-mail.

Positive Zuzu
(38 reviews)
On Nov 5, 2006, Zuzu Sebastopol, CA (Zone 9a) wrote:

I'm puzzled by the recent rash of negative ratings for Top Tropicals because my own experience with them was ideal.

I ordered several sale items, which were supposed to be 1-gallon plants. When they arrived, I was amazed by their superb quality and by their size. These were not 1-gallon plants. In fact, they were too large for 2-gallon containers, so I ultimately had to plant them in 3-gallon containers. They are thriving and I couldn't be more pleased.

As for the shipping charges, I initially thought the charges were quite steep, even though the plants had to be shipped from Florida to California, but I understood the reason when the plants arrived. They were packaged perfectly, sent by the best possible method, and the shipping labels revealed that Top Tropicals actually had been charged more for the shipping than I had paid.

Negative joyforall
(2 reviews)
On Oct 2, 2006, joyforall Rockville, MD (Zone 7a) wrote:

Orderd four jasmines in september they arrived well packaged and as promised but two small ones were tooooo small and almost dying at arival the other two much smaller than a 3 gallon size.Wote to them havent heard back yet.Called them but did not get much help only that they are in shock from travel.The web site has great pictures of plants but they certainly dont look any thig like them.The smaller ones are not recovering inspite of a lot of care.The leaves have fallen and the vines dead. The larger ones have shed a lot of leaves,they both have some rust colored leaves.


On Oct 2, 2006, Top Tropicals LLC responded with:

"


On Oct 2, 2006 3:55 PM, Top Tropicals LLC added:

If this a customer we think he is, then we have no emails from him. When we sell plants in 3 gal size, then they're grown in 3 gal size. Not in 1 gal, not in 5 gal. They may look smaller, because loose soil is removed before shipping, but they're 3 gal plants. Our policy is simple. If customer doesn't like plants, then he/she can return them for refund. If plants are "almost dying", then customer needs to contact us right away.

We don't know how plants were taken care of, so I can't comment on sheding leaves"


Positive Fallbrookguy
(6 reviews)
On Jul 25, 2006, Fallbrookguy Fallbrook, CA wrote:

I bought maybe 10 different trees from Top Tropicals (TT) in three different orders over a period of perhaps a month and a half (June and July 2006). I was very pleased with my purchases and will definitely be ordering from them in the future. Each plant was as large or in some (if not many) cases much larger than expected. From my experience they were very good at keeping me informed as to when they were going to ship so I would know when to expect delivery.

My only complaint was regarding a Markhamia that I had ordered. It arrived somewhat chlorotic (but other than that very healthy) but more importantly with an "S" shaped trunk. I had requested in each of my three orders that they send only trees with straight leaders and requested that they call me if they had any questions. I promptly called them when the tree arrived and saw that it didn't have a straight trunk.They told me that if I was dissatisfied for any reason I could return the plant. They were very gracious about it and didn't give me a hard time at all. In the end I decided to keep the plant and now two weeks after delivery and some iron it's throwing out new green leaves. All of the other nine plants I ordered were well shaped, very healthy, lush and green.

I think TT offers an incredible selection of (in many cases) hard to find plants at good value for the dollar. I highly recommend them.



Positive Joseph07
(1 review)
On Jul 11, 2006, Joseph07 Moreno Valley, CA wrote:

I had a pretty good experience buying from Top Trop. I bought a Mango tree, which came when they said it would, and looked really good. I just wish they would of sent it in a pot, but I guess nobody does that, right?.I think they did a good job.

Jesus isss God

Negative chatnoir
(5 reviews)
On Jun 25, 2006, chatnoir Downers Grove, IL (Zone 5a) wrote:

This was my first experience with Top Tropicals. I ordered 8 plants total and am happy with about 50%. One plant arrived, so covered with mealybugs, I can't believe someone touched it to pack it. I severly pruned it and have been getting after the bugs with alcohol, and the plant *might* make it. ($9.95)

Another plant came down with some sort of powdery mildew and succumbed within 2 days of receipt. ($29.95) Another plant, although healthy, is so hideous looking, I've hidden it away at the back of my garden. It looks like a bald section was hacked off the mother plant and rooted. ($9.95)

Of the three jasmines ($19.95/3) only two seem to be thriving. The third had barely any roots on it.

I don't think I'll be ordering again -- some things I can excuse, but some I can't. The problems with my plants would have been obvious to whomever was packing the box -- shame on you!

Positive celt33040
(2 reviews)
On May 24, 2006, celt33040 Key West, FL (Zone 11) wrote:

I have purchased many tropicals from this company and have been very happy with the attention they gave me and the quality of the plants. Website is not only for purchase but makes a great information tool, will also respond to questions through e-mail. Next to DG they are my favorite garden site.

Negative ply17410
(5 reviews)
On Apr 20, 2006, ply17410 Minneapolis, MN wrote:

Very un-healthy Yellow (golden) Shrimp Plant (2 of them) and Fruit Cocktail Shrimp Plant. I've purchased Shrimp Plant from private parties on eBay in the past and they were much better. The plants from Top Tropicals leaves were all yellowed, crinkled and had mottled brown patches. One plant had some 1.5" long creepy crawler hiding under one of the leaves! So these plants are getting destroyed. I'm not going to risk bringing pests or some disease into my gardening. So it's back to eBay for me to find replacements.

By the way .... I've purchased tropicals via mail order (from other sources) in the past including orchids, bird of paradise, cannas, gingers and others. I know un-healthy from shipping stress. My order was in transit only two days (priority mail) and the shipping temps this time of year (late April) were very favorable. These people are not credible in my opinion.

Also ... what's with the shipping charge of $25 when the actual shipping label showed a charge of only $11 !! I realize there is a cost for materials and handling but that's way out of line.

You've been warned ....

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