Comments regarding Top Tropicals LLCClick here to return to Top Tropicals LLC's listing.
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|On Jun 3, 2014, rivermare Lincoln, CA wrote:
I bought 10 trees and 3 small jasmine plants from Top Tropicals. They missed sending one of the trees but after I called them (e-mail doesn't seem to get a response) they promptly sent me the missing item.
|On Mar 6, 2014, TrumpetFlowerz Ft Myers, FL (Zone 10a) wrote:
Posted on November 13, 2012, updated March 6, 2014
On November 13th, 2012, TrumpetFlowerz added the following:
***Update: Through constant care, I finally got one flower to open this morning. Guess what? Not only did they sell me an unhealthy
bauhinia, but it IS NOT THE SPECIES I PAID FOR.
On March 6th, 2014, TrumpetFlowerz changed the rating from negative to neutral and added the following:
I am going to change my opinion of this company to neutral, based on a very kind and well thought out email I received
from their new manager, Chris. He was apologetic on my past experience with Top Tropicals, and said he was working diligently to change the way the place had been managed in the past. I believe him. He offered me the proper species, and for free. If I remember right, even 50 percent off another plant I had on my wish list plant as well.
I WILL try Top Tropicals again, and might just go meet Chris. He sounds like a man trying to turn this ship around. His knowledge of plants (through the d-mail I received) is certainly better than the past manager, Lynn.
|On Aug 6, 2012, gandyman33 Saint Louis, MO wrote:
I wish I could give Top Tropicals (TT) a positive review because after reading some of the other reviews I believe their customer service has improved. In July 2012, I purchased a "Florida Hass Avocado" to improve the pollination success with my "Day Avocado" - Type A and Type B. The tree arrived in a timely manner unpotted in a plastic bag with a protective sleeve around the truck of the tree. I was ready for delivery and planted the tree in large planter with new potting soil and perlite. After a couple of days the leaves began to wilt and fall off. I immediately sent an email to TT to notify them of the situation and to inquire about a replacement if the tree failed to live. I received a next day response asking about how the tree was planted. I responded with this information and asked for any advice to help ensure the tree survived. I did not receive a follow-up email and in the meantime the tree lost all of its leaves. I sent another email and this time I received a reply stating that I didn't follow the planting instructions and the plant could be suffering from root rot. Implied was that I had voided any replacement/warranty since I didn't following instructions. Well it wasn't root rot but what I believe to be a bad case of shock/stress. The tree is not out of the woods completely but I have noticed signs of new growth. Although I'd asked about a replacement if the plant died I never received a direct answer. I would hope they would stand by their plants/trees and would caution any future buyers to following any written instructions precisely.
|On Apr 14, 2012, evantorch Atlanta, GA wrote:
I am planting two trees which will only survive if this climate change continues (we essentially have no winters in Atlanta any longer) , a ceiba and a jacaranda.
|On Jul 1, 2011, islandgirl37 Marathon, FL (Zone 11) wrote:
Posted on June 9, 2011, updated July 1, 2011
On July 1st, 2011, islandgirl37 changed the rating from negative to neutral and added the following:
I'm changing my rating to a neutral due to the fact that I was issued a full refund for the back ordered items. I don't feel a negative is warranted due to the fact that they did issue the refund and the infested plant, that I had to defoliate and cut back, is coming back nicely and the size is very nice, twice as big as ones I ordered from another place.
I still would probably not order from them again unless it was something I couldn't find anywhere else, but with Homestead close to me, I can probably find there almost anything TT's has. Granted I have to drive there, but the gas is about the same or less as TT's shipping and I can pick out the plants myself.
|On Apr 17, 2009, hmingbrd Sebastian, FL (Zone 9b) wrote:
I have placed several orders with this company since the beginning of the year, for both plants and seeds. The plants ( a Silk Floss tree, a Dwarf Ylang Ylang, and a Jasmine) all arrived in great condition and are doing well....I am quite satisfied with them. The seeds however (mostly quite a few different types of flowering trees) don't seem to have a very high germination rate and some types have not come up at all. It is always possible the lack of germination has been my fault.....but I haven't had this problem with seeds ordered/planted from other sources. I would definitely order from them again but I will stick to buying the plants!
|On Sep 20, 2007, twohawk Blanco, TX (Zone 9a) wrote:
My order was for seeds only, and my issue
|On Apr 19, 2006, DeirdreJ Granite Bay, CA wrote:
I purchased Jasmine sambac and cestrum nocturnum from TT. The jasmine was supposed to be a three gallon plant. It was shipped with the roots wadded-up and the plant, from what I can tell, isn't a true three gallon size. I paid a lot for a three gallon size slow growing 'Duke of New Orleans.' What can I say? I am happy it was as big as it was, but, I am also disappointed.
|On Feb 4, 2006, Dutchlady1 Naples, FL (Zone 10a) wrote:
They do have a great site and a great selection; however, I have only been moderately happy with some of the plants they sent, and will only buy from them if I can't find the variety elsewhere.
|On Apr 17, 2005, huiray Indianapolis, IN wrote:
I ordered two plants in early February 2005 for delivery to me in Indiana. They held off shipping due to cold weather, informing me by email, saying they would ship if the daytime temp was above 35C. At first I was pleased by their concern. They said they kept tabs on the temp by computer but shipment never occurred even though there were several weeks in March when it was fine (it was 40+ C a couple of weeks) and I finally requested they ship in April since they seemed a little overconcerned about the matter. There was no offer of using heat packs on their part. When the plants finally arrived in early April they were well packed but were disappointingly small. The Murraya koenigii was advertised as a 1 gallon plant. It was more like a quart-sized plant (rootball) or so, although it was healthy. The Laurus nobilis was advertised as "nice large plants", 1-3 gallon pot size. I got a half-gallon, spindly small plant, with many black spotted leaves with a suspicious shiny skin-like surface. They have a very nice website with a very wide selection of hard-to-find plants with much useful info as well, but the plants I received (after a long delay) fell quite a bit short of their advertised descriptions on their website.
On April 19th, 2005, huiray added the following:
I emailed them about my disappointment when I received the plants. I have yet to hear from them. I must conclude that they are willfully ignoring negative experiences about their products.
On April 21st, 2005, huiray added the following:
Top Tropicals finally responded by email at 11 p.m. on April 19 (time stamp on the email) (wonder what triggered the response...). They disputed my description of the size of the plants. However, I am sure of what I did receive. They also stated that they were waiting for temps of 50C before shipping, because of the Murraya, which I'm sure was the temp preferred by them - but they did not say that in all their earlier correspondences. Rather, they clearly said they were waiting for a 35C temp day. They offered to refund my money if I sent the plants back to them (shipping at their expense) properly packed, of course. It is too late, as they responded almost 2 weeks after I first emailed them (April 8) and the plants have been planted for more than a week. In fact, I did leave the Laurus alone in its saran-wrapped-root-ball condition for a few days while I waited for a response, which did not come until their email dropped into my mailbox on April 20.
On April 21st, 2005, huiray added the following:
Correction: all the temps I cite above are in F (Fahrenheit) rather than in C (Centigrade)
|On Apr 15, 2005, RUK Fair Lawn, NJ (Zone 6b) wrote:
I ordered four plants from Top Tropicals. They arrived promptly and well packaged. However, the received plant sizes did not match the description of these plants at their wonderful website. The Hylocereus undatus Guatemalensis was listed as 3 gallon size. It arrived in a 1 gallon pot, but could have easily fit in a much smaller pot. The Murraya koeniggii was a fine plant. But again, the root ball was more a 1 quart size, not the promised 1 gallon.
|On Jan 4, 2005, forestfern Fairport, NY (Zone 6a) wrote:
There are many great qualities about Top Tropicals that impressed me, however I have to give them a neutral for the condition of my Brugsmansia sapling I ordered. The website is wonderful with plenty of rare and unusual plants which you can't really find anywhere else. I love that they really took the time to include tons of useful and interesting info on plants such as medicinal uses, culinary uses, historical significance, and so on. They were also wonderful when I had to correct a mistake I made with my billing info. They responded quickly and fixed the problem immediately. They seem like wonderful people with reasonable prices also. But when my Brugs came its top was bent over, the leaves tattered, torn, and nearly wilted. There was some new growth on it, but the tips of the baby leaves were dark brown and crumbly. The rootball seemed poorly packaged as well. I'm not a brugsmansia expert, in fact this is my first one so maybe these plants can take this kind of treatment, i dont know. I have to take into account the fact that the plant arrived from south florida all the way to the frigid upstate NY. This may have certainly been the major factor in my plants appearance. But so far so good with a little extra love and care I think my plant is recovering. I think I will order from them again because everything else was great and there's plenty more plants that I need to get and only they seem to have.