I purchased a Dwarf Ylang-Ylang and it arrived looking NOTHING like their "actual plant" photo linked to the product on their online store.
I was a 12" tall 1/4" diameter trunk with 6 - 8 leaves all less than 1/2" long. Half of them where brown/black. I was optimistic that I could follow the instructions and bring it back to life.
I misunderstood some of the instruction and the plant died from over-watering 4 weeks after purchase.
So, I take responsibility for that. They offered to replace at half the list price (not half the sale price which I originally paid)...and with full shipping. I would pay $43 for the replacement of a plant for which I originally paid $53.
I'm sure if they sent me the plant that they show on their sites as "actual plant" it would have survived my initial misunderstanding of the instructions.
I was aware of the negative reviews for this company before I placed my recent order. I had ordered from them several years ago and had received dead plants which were never replaced and had pretty much taken a loss on that purchase.
However, for my current order, they had a type of bauhinia I was looking for and could not find anywhere else so I held my breath and ordered it from them. The entire purchase was expensive.
When I received the tree, the leaves were dead and dry and the tree looked pretty much uncared for. I followed the instructions and planted it in a pot. This was 2 or 3 weeks ago and there is still no sign of life on the poor tree. I am hoping it will make it but will not be surprised if it dies (or is already dead).
I didn't bother to contact the company since I had gotten no help from them for my previous order, years ago.
This company has some real problems.
On Dec 27, 2012, DSwaim Altamonte Springs, FL wrote:
I ordered 6 bougainvilleas from Top Tropicals in August 2012. The web site described the plants as "large" and "3 gallon" size. The plants were small and spindly. The trunk diameter was less than 1 inch on each of them. The manager forwarded my complaint to the owner. The email I received included the following:
"On Sun, Aug 12, 2012 at 5:52 PM, Top Tropicals LLC wrote: Send him picture of plants in pot along with tape measure. Or simply ignore him."
The manager wrote, "they are all 3 gallon plants."
I bought a camera just to take photos of those plants. Three of them still bear the "TopTropicals" labels.
On Nov 13, 2012, TrumpetFlowerz Ft Myers, FL (Zone 10a) wrote:
Posted on October 7, 2012, updated November 13, 2012
I actually went there guys, right to the nursery itself!
Here's how it went down....
Day before yesterday they emailed me with a bauhinia I have wanted forever, it was finally in stock. Since I am merely
about 20 miles from them, I paid for the plant online in advance, lest they run out of this hard to find species.
This morning I drove down to the actual nursery, for the first time.
Pitifully cared for plants and trees. Although they have moved twice in the last year (first move from Punta Gorda to
off of Daniels prkwy in Ft Myers, and now north again to N. Ft Myers. I could tell they were still setting up, as the
guy who does irrigation was checking in with one of the owners as I waited for her to look up my prepaid order.
But even with the move, you could see the plants were cared for only minimally. The divaricata I chose was the tallest of all 6,
and had been ravaged by time and lack of care, fertilizer. But I took it anyway, as you just can't find them.
The other 5 were no more than 2 feet tall, and all 6 were stunted. I grow several species of bauhinia, and they usually flower
the first year or at least in 18 months, seed grown. This plant appeared to be several years old, and was clearly too weak to have borne flowers.
What should have been a trunk of over an inch in diameter, was instead about 1/4 inch.
I repotted within an hour of getting it home. It did have brand new root growth, but no thick, strong roots that bauhinia always have at this height. The leaves are not even half the size they should be, very small. stunted and in need of micronutrients.
They are very resilient, and I know mine will be fine, even if it is stunted, but I suggest my friends here beware when looking for plants
from them. I looked across the fields at all they had growing, and none of their holdings were what I considered loved. They were neglected.
The lovely photos on their website must be taken when they first get them in from mass nurseries in Homestead, and wait for them to flower and
take snapshots quickly.
On November 13th, 2012, TrumpetFlowerz added the following:
***Update: Through constant care, I finally got one flower to open this morning. Guess what? Not only did they sell me an unhealthy
bauhinia, but it IS NOT THE SPECIES I PAID FOR.
Ordered a handful of tropical fruit trees which were shipped promptly. However, they arrived in terrible condition and not what we had ordered.. As with experiences from other members, trees arrived with wilted stems and dried up leaves... But the worst concern was we did not receive what we had ordered.
Wary of the negative reviews from other members, we e-mailed the nursery before ordering to find out whether the trees were grafted or not and the approximate sizes. What we received were seedling trees instead of grafted trees and trees that were less than half the size we were told. When we contacted customer service to let them know of the error, no apology or explanation was made for the error. We had no choice but to return the trees and request for a full refund. Customer service had surprisingly agreed and even offered to give us a discount if we wished to re-order the trees that we initially wanted. It took nearly a month for the entire process and after returning the trees, we only received a partial refund and they refused to honor the discount for us to re-order the trees we had initially wanted. Very disappointed. We would recommend purchasing from another nursery even if the item is difficult to find elsewhere.
Ordered 2 sausage trees. Were shipped promptly and I picked them up promptly at the post office. One was received dead and leaves crisp. The other was in okay shape except that it was totally root bound. Did some root pruning before putting it into a container so far it is okay, but would expect better quality merchandise.
I ordered an one gallon Jasmine maid of Orleans from them. When it arrived, the leaves are all yellowish, many of have brown spots. I took photos and emailed them for advice (didn't even mention whose responsibility is). No response from them.
Never buy from them again.
I ordered from Top Tropicals back in March of 2011; why am I just posting a review? Let me explain. Top Tropicals delivered a cashew tree to my house I was aware that they are difficult plants to maintain but when you recieve a dead cashew tree from the onset, the chances of the plant living is nearly impossible. I emailed and called the nursery the following day and explained my delimma and as I expected the owner quoted the disclaimer clearly seen on his page without noting that they "guarantee" to ship healthy plants. At the prices and the cost of shipping charged Top Tropicals could afford to be more courteous and customer driven. I will not be ordering or patronizing anymore of their products to say the least. Thanks for the lesson TopTropicals I now know what the worst in mail orders look like.
I ordered some Joy perfume tree seeds from this company. They charged about $5 for shipping for an envelope that contained about 6 tiny seeds with a 42c stamp.The seeds were sown according to tropical seed planting instructions for a humid climate. None sprouted which makes me think they were not fresh seeds. Whenever I've called the company to enquire about different plants, the Russian couple that run Top Tropicals are arrogant and abrasive. Also their plants are overpriced and many can be found in Home Depot at less than half the price. I would only consider buying here if I couldnt find the plant anywhere else but otherwise avoid.
I placed an order for a pineapple plant to be sent to a friend in CA. I made the mistake of not reading the disclaimer that they don't ship pineapples to CA.
My complaint comes from their next action that they chose to cancel the order AND charge me a 6% cancellation fee for an order that was never filled. They informed me of the charge via email 7 days after the order was placed and not filled.
I recognized my error of ordering a plant they could not ship to CA and requested that instead of cancelling the order and charging a 6% fee, they ship it my address in FL.
They have yet to respond (over a week ago) to that request even after a follow up email was sent. I contacted AMEX and disputed the 6% fee and AMEX removed the charge.
Charging cancelling fee's for responding to an email is a horrible business practice that I wanted others to be aware of.
I called, he didn't seem very nice at all. Then I read these and I wanted to say thanks to everyone... I was going to order a bunch of things that I really didn't know about and really wanted to buy them from someone helpful,that is obviously not this man. I wont buy anything from this company. Sorry to all of you who had bad experiences with him, and thanks for warning me. Jamie
I just ordered from Top Tropicals, well-knowing what a bad reputation they have. But they had two plants that were unavailable anywhere else. They were overpriced but I ordered them anyway. I received them yesterday afternoon. These were supposed to be 3-gallon plants and they'd shaved off two-thirds of the root balls and wrapped them in plastic, I suppose to save money on shipping (which I would have gladly paid for intact plants). Moreover the plants were under-watered. Because of the water-stress and the root stress, the plants are logically, now wilting. Frankly, I doubt they'll survive even when planted and well-watered. Garden Watchdog is oh-so-reliable and I should have listened to the advice here! Top Tropicals is a rip-off and I don't recommend buying from them under ANY circumstances! I can see why they're an LLC outfit! They would have lots of liabilities otherwise! This place is a disaster!
For the most part their plants are good sized even if a little over priced compared to other vendors.
However, if you have a problem with an order. In my case having a dead cashew tree among other items that were ok, customer service IS NOT GOING TO HAPPEN. They ignore phone calls and emails to resolve the issue. as always, BUYER BEWARE.
On Nov 9, 2010, FlaFlower Miami Dade, FL (Zone 11) wrote:
I ordered a rare vine that had been uprooted and was told when I got it not to water it. When it arrived it was rather slushy and crawling with centipeds, I could not possibly put this in my green house knowing I would infect my entire greenhouse with that massive amount of bugs. I e-mailed a few times and he said it was normal for all those bugs, needless to say the vine died due to root rot on a disturbed rootball all the leaves were in the bottom of the box when it arrived. As for his attitude if you have ever been to a plant show and seen him he is by nature cocky and arrogant intentionally. He means to be and makes no bones about it, he even posts a sign pertaining to his rules at the plant show.
After reading his obnoxous list of rules that basicly says "if you don't have money in your hand thrusting at me don't talk to me, because I am not interested" so I didn't bother asking him while he was hiding behind his obnoxous sign if he had a specific tree, I found it some where else in the show...and that person was happy to answer my questions about the tree I purchased. There are other vendors with far better demeanors. If he has it so does someone else search for it.
On Sep 5, 2010, FishMang Grant Valkaria, FL (Zone 9b) wrote:
BUYER BEWARE - TOPTROPICALS OF PUNTA GORDA!!!
Ordered one plant received a similar but different latin named plant. Plant ordered very expensive, substituted plant inexpensive.
Wrong plant confirmed by tissue sample from U of Florida.
Multiple emails go unanswered.
I believe they knew they were offering a rare plant, substituting a common plant and hoping no one would know the difference.
I emailed them after seeing my order hadn't been shipped in 10 days. The owner emailed me stating they have to give priority to mailing out their live plants (mine were several packets of seeds and magazines). When I told him how inconsiderate his answer was, he canceled my order without warning.
Apparently from the gardening forums I visit, I am not the first person to experience this. He (Mike) must be overworked and think that a customer should wait on him, instead of vice versa.
But I'm glad he canceled my order, I've found other nurseries that have much more quality rare plants and they're a lot cheaper! like Pine Island nursery, ediblelandscaping.com. So that is my silver lining to this horrible experience!
On Jul 15, 2010, kdkral Glendale, AZ (Zone 9b) wrote:
Beware when ordering from this company. I ordered two plants (trees). Both came without the trees in the pots they were grown in. Instead the root balls were wrapped in plastic bags. The plants were clearly in distress. Their instructions are put the plant in a pot the same size as the root ball, water, keep at 75 degrees and out of the sun until the plant show new growth before planting. In other words nurse the plants back to health since we disturbed the root ball before planting. I don't know why they can't leave the plant in $3 dollar pot it was grown in. They certainly charge enough.
I ordered two plants. One was a Jackfruit the other a Carrie Mango. After sending several emails, no response however they did send me an email on their mailing list of exotics. The Jackfruit seedling and Carrie Mango both came in a single order box. The Jackfruit was fine, no issues. But the Carrie Mango seems to have been infested with caterpillars inside the shrinkwrap and on or in the rootball. I emailed them to inform them and ask how to handle these very thing inch long green caterpillars as there are many. TopTropicals other then their phone maze never returned my emails. It seems they are setup strictly to do business over the net and even then they did not respond. Sad cause I would have purchased other exotics I could legally get here from them if they had just responded. Needless to say Green Arrow nursery sold me a mixture called 7 and I used the soil mixture with water to try and kill the infestation of bugs.
On 6/7/09 I ordered Epin and Cirkon plant growth regulators. I had previously purchased those products from TopTropicals with satisfaction. These normally come as liquids inside vials inside hermetically sealed plastic envelopes. This time, I received the merchandise with all of the envelopes cut open. Judging from the odor, I suspected that the vial contents were replaced with water. I emailed TopTropicals and they said that the cut the envelopes open to check for leaking vials and that I could return for a refund if I didn't like it. I successfully did so at the loss of postage cost.
Since the Epin envelope has a clear window so that the inside can be seen without opening the envelope, I have no doubt that TopTropicals explanation was a lie.
We just received our first order today from Top Tropicals. It was disapointing to open the packaging only to discover the cactus we had looked forward to receiving (lophocereus schottii monstrosus) was nearly cut in half! Upon reading several of the reviews on this site, we took the immediate action of emailing and sent photos to Mike to report our findings. We will update the experience once a conclusion is reached with Top Tropicals, stay tuned!
On July 6th, 2009, Plantgazer changed the rating from neutral to negative and added the following:
I would be suspicious of "positive" feedbacks on this outfit since no one knows who's making those comments (remarkably similar in tone if you notice!) I'm here to report that we never received a single acknowledgement from this company about the the plant that showed up almost half broken and was covered in unsightly scabs. Not to mention, a good number of ants also came with the package! Anyway judging from the reviews we've read on this site, we elected not to waste more time on Top Tropics. It's simply not worth my while. For those that are astute, you will do yourself a favor (save money and energy) by avoid doing business with Top Tropics LLC
On Mar 25, 2009, bassein33 Marlborough, MA (Zone 6a) wrote:
My recent mail order (March 2009) for the Chinese Perfume Plant did not arrive & I emailed TopTropicals after about 4 business days (6 calendar days) about my concern and for their awareness,... with no response. On the 6th business day (8 calendar days after) of no plant, and no response, I reiterated my concern and crafted my email to provide me with a more likelihood of a response and some options to resolve the situation (e.g. resend via a 'traceable' method of mailing, full refund, or a suggestion/other options from them). I followed up with a phone call a few hours later and the gentleman apologized several times (reluctantly & with a slow under tone as if I was bothering him) and repeated that he has emailed me & refunded the full amount (without any elaboration). I was also concerned that they end their responsibility of the order at the time they drop it off to mail it but hoped for the best. I would have rated them, probably, a "neutral" because they did refund the money though the Customer Service interaction is not so up-to-par, as other reviewers have mentioned... but I provided a negative rating because the gentleman on the phone appeared to be attempting to get off the phone with me as quickly as possible by repeating to blurt the words, "I apologize that you did not get the order..." in an under tone as if he did not care a bit about my potential as a continued customer, sort of like I was bothering him & he wanted me to disappear because he refunded the money. Even though, I began to realize his intention and disregard to help me further, I stopped him to ask... "But I would really like to order this plant; Could you resend it via UPS or something?" He sort of snickered at that & repeated the apology & that he refunded the money, which was not relevant to my question. (I have to say that in my email, asking for a refund was not my top request as I have been searching for this plant from my old country for a while now.) He explained how he thought Priority USPS mail was better than UPS in cold weather, and I explained that I received a plumeria from a nursery close to him in 2 calendar days, and ordered days after his order was placed. So he attempted to cut my words off again to say with a firmer, more definitive tone, "I refunded the money, ok? ...Bye, bye." I was shocked by this behaviour as well as the attitude, and dismissal. In my disappointment (in many ways), I told myself that this is only a plant. Perhaps, I could search online for somewhere else as he refused my business. At the least, I receivd a refund. I am thankful now that I refrained and waited to test the reliability & quality of this company before putting in an additional order for a Sugar Apple Tree that I've always wanted. If you still decide to go with TopTropicals, buyer beware...
Customer service is not a priority! I too was told not to shop with them if I was unhappy. Unhappy? I've ordered plants by mail before, and even plants shipped from CA have arrived healthy! (and still to this day...)From them I get dead/ dying plants.
I have taken my business elsewhere, thank you!
I have been a satisfied customer of three other mail order nurseries since.
Thanks for the good advice!!!!
On Feb 13, 2008, VORTREKER POTTSBORO, TX (Zone 7b) wrote:
HAD A MIX UP IN ORDER, "STUFF HAPPENS"-- EMAILED MIKE AND CALLED MS. KIM ALBERTO---"PROBLEM' WAS QUICKLY SOLVED--CORDIALLY AND MORE THAN SATISFACTORILY--
On March 12th, 2008, VORTREKER changed the rating from positive to negative and added the following:
ADDENDUM: ORDERED A "3 GALLON PLANT" THAT ARRIVED IN A I GALLON CONTAINER. TWO OF THE FIVE PLANTS ORDERED DIED DESPITE GREENHOUSE CARE BY EXPERIENCED PLANTSMEN. 3 OF THE FIVE HAD FUNGUS INFESTATION ON 100% OF THE LEAVES. 2 OF THE 5 HAD SEVERE CHLOROSIS CORRECTED BY ADDING A LITTLE NITROGEN FERTILIZER.
I HAVE NEVER ORDERED PLANTS VIA MAIL THAT WERE IN WORSE SHAPE.
This happened probably about a year and a half ago. If I new this site existed, I would have complained about Top Tropicals a lot sooner. I placed a large order, probably about $700. Most of the plants arrived ok. One plant, I think it was a coconut palm, had a nice collection of ants in the rootball. Couldnt be more happier to see if these ants could survive in New York, but blew it off. One of the plants I ordered was a Theobroma Cocoa. It arrived in awful shape. Upon inspection, it had no rootball. I immediately called or emailed the company (dont remember which) and was told to put plant in shady spot and it will recover. Did same and plant did not recover. I gave the company the benefit of the doubt and ordered another one. Same problem! This time I do remember emailing company and was told via email that they would credit my account. I informed company that although I had ordered other plants from them, I would be a little apprehensive in ordering again as I did not know what to expect when the plants arrived. I again gave the company the benefit of the doubt and told Mike not to credit my account, I would chalk up the payment to experience. His reply was fine, if I didnt feel comfortable ordering plants from him to go elsewhere. What the hell kind of an attitude is that, especially since I even reneged on him giving me a refund. I was also on their mailing list for their newsletter at this time. He even took me off of that. Is that the way a company does business? What happened to the customer is always right attitude? This Mike thinks that his company is the best around. Instead of giving the benefit of the doubt to the customer, he has the nerve to tell the customer go somewhere else. We should all go somewhere else and see how long Mike and Top Tropicals stays in business!
I bought seed and 2 plants from this company-----------------------------in Sept.2007, I got the plants, the most expensive plant the Mangifera indica (Ice cream banana) was on arrivel was died up on top of the plant, three leaves, I took good care for it and now it is completely dead, each day some leaves started to dry up, I called for help but the lady told me that she was working in the seed department, so I ask to speak with someone about the plants. She told me to e-mail the company, I did, about three times and never received the reply back. Than the seed I had ordered was not in the envelope when it arrived in the mail. I called about that too and was told that the seed was in the envelope. No way and why should I lie about it? She send me another seed later. The cost of sending me the little trees was $52.91. Is this normal ??? I don't think so. The trees were very light and all came in one box. What a rip off. Never again do I do buisness with them again. Too bad .
I ordered two plants from TopTropicals.
I placed the order on 2 July.
On 12 July they informed me that the package would be shipped .
On 22 July I inquired about the order because I had not yet received it.
It arrived on 24 July and the plants were 100% dead and crispy.
I informed them of this and they told me that I was wrong about the arrival date -- They claimed I received the package on 13 July. They further told me that they would send some live plants if I pay the shipping cost again -- which BTW was 15.48 on a 9.90 order (two 4.95 plants) to go 132 miles.
I will not pay more and I will not order from them again.
On Jul 30, 2007, Top Tropicals LLC responded with:
On Jul 30, 2007 2:38 PM, Top Tropicals LLC added:
This particular shipping was sent via UPS with tracking number on 07/12. The tracking number was emailed to customer along with the instructions how to check package progress.
Tracking information shows that package was delivered on time, which was 07/13. The customer had complained about not receiving the package on 07/22. We urge to check package progress at UPS website. It took only 1 day in transit, so it was strange to us that the customer had decided to contact us 10 days after the shipping date. Nevertheless, we submitted claim to the UPS. UPS provided proof of delivery.
Tracking Number: 1Z R9R 638 03 9217 744 0
Delivered On: 07/13/2007
Delivered To: TAMPA, FL, US
We provided all information to the customer and suggested to contact UPS directly if he is not agreed with UPS investigation results. If UPS really didn't deliver ontime then we reship plants at no charge (this was offered to the customer). Customer had refused to do so.
We see no our or UPS fault in this matter.
As another option, we offered to reship plants and charge for S&H only. The customer had refused.
These plants were on sale. That's why S&H was more than plants itself.
Unfortunately, there are some customers who do such things.
On Oct 2, 2006, joyforall Rockville, MD (Zone 7a) wrote:
Orderd four jasmines in september they arrived well packaged and as promised but two small ones were tooooo small and almost dying at arival the other two much smaller than a 3 gallon size.Wote to them havent heard back yet.Called them but did not get much help only that they are in shock from travel.The web site has great pictures of plants but they certainly dont look any thig like them.The smaller ones are not recovering inspite of a lot of care.The leaves have fallen and the vines dead. The larger ones have shed a lot of leaves,they both have some rust colored leaves.
On Oct 2, 2006, Top Tropicals LLC responded with:
On Oct 2, 2006 3:55 PM, Top Tropicals LLC added:
If this a customer we think he is, then we have no emails from him. When we sell plants in 3 gal size, then they're grown in 3 gal size. Not in 1 gal, not in 5 gal. They may look smaller, because loose soil is removed before shipping, but they're 3 gal plants. Our policy is simple. If customer doesn't like plants, then he/she can return them for refund. If plants are "almost dying", then customer needs to contact us right away.
We don't know how plants were taken care of, so I can't comment on sheding leaves"
On Jun 25, 2006, chatnoir Downers Grove, IL (Zone 5a) wrote:
This was my first experience with Top Tropicals. I ordered 8 plants total and am happy with about 50%. One plant arrived, so covered with mealybugs, I can't believe someone touched it to pack it. I severly pruned it and have been getting after the bugs with alcohol, and the plant *might* make it. ($9.95)
Another plant came down with some sort of powdery mildew and succumbed within 2 days of receipt. ($29.95) Another plant, although healthy, is so hideous looking, I've hidden it away at the back of my garden. It looks like a bald section was hacked off the mother plant and rooted. ($9.95)
Of the three jasmines ($19.95/3) only two seem to be thriving. The third had barely any roots on it.
I don't think I'll be ordering again -- some things I can excuse, but some I can't. The problems with my plants would have been obvious to whomever was packing the box -- shame on you!
Very un-healthy Yellow (golden) Shrimp Plant (2 of them) and Fruit Cocktail Shrimp Plant. I've purchased Shrimp Plant from private parties on eBay in the past and they were much better. The plants from Top Tropicals leaves were all yellowed, crinkled and had mottled brown patches. One plant had some 1.5" long creepy crawler hiding under one of the leaves! So these plants are getting destroyed. I'm not going to risk bringing pests or some disease into my gardening. So it's back to eBay for me to find replacements.
By the way .... I've purchased tropicals via mail order (from other sources) in the past including orchids, bird of paradise, cannas, gingers and others. I know un-healthy from shipping stress. My order was in transit only two days (priority mail) and the shipping temps this time of year (late April) were very favorable. These people are not credible in my opinion.
Also ... what's with the shipping charge of $25 when the actual shipping label showed a charge of only $11 !! I realize there is a cost for materials and handling but that's way out of line.
On Apr 14, 2006, Ngejung Fremont, CA (Zone 10a) wrote:
On March 31 I placed an order
On April 3 I received a confirmation the order had been shipped
On April 5 I sent you an e-mail saying the wrong plant had been shipped
On April 7 I called and was advised that the plant I had ordered was back ordered no mention was made to charging me for the INCORRECTLY shipped plant,
On April 7 I sent you an e-mail clarifying the status of my order.
On April 11 I received a cryptic e-mail addressed to "Mlke" regarding charging me 50% for a plant I did not order.
On April 11 I sent you an e-mail saying I was NOT inclined to pay 50% for a plant I did not order.
It is now April 14 and I have not heard anything regarding the status of my order.
This is how I view the current status of my order:
1-You owe me a Muntingia caliabura
2-I will not pay for the incorrectly shipped plant as if I had not taken care it would be dead already!
3-I will not pay for the entire order until this matter has been satisfactorily corrected.
Thank You for your prompt courteous response in correcting this issue.
I am currently waiting for a reply
I ordered 3 trees from this company. When they arrived, the forest flame tree was in distress with all its leaves yellow and falling off even with the slightest touch. I contacted TT immediately and I was told to put it in direct sunlight to recover the plant, which I did. The direction given was contradicting with the company general instruction, but I did it anyway b/c they gave me that advice--it died soon after 2 weeks.
The second tree on the order was the logan tree. When arrived, it had lime green leaves, which I thought was the natural color of the leaves, b/c of my lack of knowlege about the tree at first.--the healthy tree suppose to have very dark green leaves. After three days sitting in the shade, like the instruction urged, all the leaves on the logan tree turned brown and begun to drying out. I contacted the company on the forth day informing of the problem. There was no response what so ever untill weeks later when the tree was nothing but a dry stick. The company responsed weeks later after receiving 3 complaining e-mails from me. TT apologized but denied its responsiblity and refused to send me the replacement.
TT argued that the problem was no longer its problem b/c I reported after the 3 days limitation that its allowed customers to address complaints. I contacted the credit card company and put hold on the payment until TT agree to send me the replacements, but TT argued that I had no rights b/c my complaints was after 3 days. I was even angrier to learn that TT lied saying I did not send prompt complaints until weeks later.
TT hides behind its 3 days policy to deny customer like myself the right to have healthy trees. TT was so comfortable that it would not be responsible for its customer just b/c the problem was reported after 3 days that it refused to give reasonable assistance to help me revive the tree when I contacted for assitance, when the tree was still alive.
TT even dare to argue that the problem was with my horiculture technique that caused the tree to died. If there was problem with horiculture technique, it would not be my false but with TT since I followed the instrucion it gave.
The problem I had with this company is with its business ethic. The site clearly said that it promises its customer to send healthy trees, but 2 of the 3 trees I ordered was in bad condition when arrived and died soon after. The reason why the tree died had nothing to do with failure in horiculture b/c I had followed the instrucion TT provided to the tee. The trees died b/c they were unhealthy tree that cannot recover from the transit stress. No customer should not be held responsible for that. If TT had honor its policy and had sent me healty trees, the trees would not have died.
Warning for future customer--TT does have exotic trees that may be hard to find, but it is not the only site with the plants you are looking for, so look elsewhere if you want a better business ethic from the company where you buy your plants. If you do decide to do business with TT, all I can say is good luck b/c you will need a mirracle to keep those half dead trees alive!
On Mar 30, 2006, Top Tropicals LLC responded with:
On Mar 30, 2006 12:02 PM, Top Tropicals LLC added:
From customer email dated 10/14/2006
I don't think it was any of my fault that caused the tree to died--when planning, I mixed 1/2 organic compose and 1/2 garden soil and place it in a hole 3X larger than the root, and place it in a nice sunny spot together with the other fruit trees. I have a drip system that water it 3X per week for 5 minutes like that of all other trees.
Place your plants in a shady spot: in good light, but out of hot direct
sun, for a day or two until they re-adjust from shipping stress, then move the pots to their permanent
location. Donít water again if the soil is wet.
The plant was received on 09/29/05 and first email from customer was dated 10/10/05. Two weeks after plant was received. What would you expect to happens with tree planted in the sun (!) and watered for 5 min 3 times a week (!). We always try to work with customers assuming they care about plants they received and contact us right away.
On Apr 29, 2005, jerryview Hampton Bays, NY wrote:
I ordered a Wrightia religiosa from Top Tropicals and when it arrived I discovered that the trunk of the plant was split vertically. After a frustrating telephone conversation with the owner we agreed that he would refund the cost of the plant but not the shipping. I then foolishly ordered another of the same plant. The second plant arrived obviously in very bad condition, leaves spotted and falling, ends of branches withered. The plant arrived with a note attached saying that it was still in dormancy (in mid April in Florida? I doubt that) but was perfectly healthy. Anyone can see that it is not. I am trying to keep it alive but feel that I was ripped off twice! If I ever try ordering from Top Tropicals again it will only be if I cannot find a particular plant anywhere else and feel that I really must have it. It is one thing to be able to visit a nursery and see the plants you are buying, but it is quite another thing to have to rely on the nursery to select plants for you. That means that you must be able to TRUST them and at this time I do not feel that way about TT.
On Apr 29, 2005, Top Tropicals LLC responded with:
On Apr 29, 2005 8:18 PM, Top Tropicals LLC added:
This customer had ordered from us four times during last and this year.
So, we was well aware about our replacement policy which is posted on the website (there is a link on the top of online store). Per this policy we ship free replacement plant with next order or make another arrangements, however, S&H isn't refundable. This is our policy and if customer didn't agree with it he is free to buy plants anywhere else. We didn't object his complains regarding the plant. It could have been our fault, it could have happened during shipment. We told customer that free replacement plant would be shipped with his next order.
Long furstrating conversation took place because the customer was very impolite and requested replacement plant to be shipped immediately at our expense despite the policy. The customer cut telephone conversation short and we have no choice but refund money back to him.
If customer would be little more polite during that conversation he would get more results out of it. For example, he wouldn't have to reorder the same plant second time and pay for its S&H. It would be sent him absolutely free as replacement, because he ordered more plants.
Regarding dormancy. This winter was very long (in NY and in FL as well) and many tropical plants were in the state of dormancy in the middle of April, when nights were cold (yes, 60-65F is cold for tropical plants, which stop growing when temperature is below 75F).
We apologize for not able to make this customer happy and can only suggest that mutual respect helps everybody. "