| Negative | backyardhobby1
(1 review) | On Oct 1, 2009, backyardhobby1 Pompano Beach, FL wrote: we have grown orchids for over 20 years, in several parts of the country. We ordered plants from Oak hill 5-6 times, and then an order came where they sent us completely wrong plants, and some others were advertised in bud or spike, and some were others were not. Two or three plants had tags that could not possibly be the plant we had in our hand, but it is reasonable to think a tag could get mixed up in packing or shipping. . All of the above minor issues, possibly a honest mistake, maybe someone new in orchid packing. Something that seemed pretty easily rectified. We sent an email in about he wrong plants, we are a patient , honest couple, enjoying our hobbies of orchids. We received a pretty angry and un professional voice mail from Oak hill. Shocking several of us.We had to go back and review our email, to make sure WE did anything slightly offensive, and we could not see that we were. It was the phone call that came that totally blew us away, it was completely out of line, I cannot believe this person carried on this way. I asked " have I said or done something offensive?" He said no, but his unprofessional attitude continued. He suggested I was trying to get something for nothing. I simply requested a wrong be made right. It really is unfortunate, as we have received some very nice plants from them, but no product in the world is worth being subjected to someones personal anger |
| Negative | OrchidsNut
(8 reviews) | On May 1, 2006, OrchidsNut San Diego, CA wrote: We were customers of this grower for decades but stopped purchasing from them when too may of their plants did not bloom in accordance with their labeling. We also learned that this grower often mismarks plants as mericlones when the plants are actually selfings. Questioning the owners about the labeling discrepancies we found in their greenhouse the problem was acknowledged, yet two and a half years later they are still selling the same plants marked incorrectly. The problem was blamed on understaffing. |
