Comments regarding B & T Grower Supply, Inc.Click here to return to B & T Grower Supply, Inc.'s listing.
You are viewing only negative comments
|On Jun 9, 2010, Horseshoe Efland, NC (Zone 7a) wrote:
Posted on April 27, 2006, updated June 9, 2010
On June 9th, 2010, Horseshoe added the following:
Oh well, for some reason I decided to give B&T Grower Supply a second chance. I regret that decision.
I placed an order for more labels in early March, four weeks later I tried to check online status of the order, nothing. I called and spoke with someone who said "oh, we don't carry that item anymore". Sheesh, what courtesy, eh?
I asked him what other items would be similar and was told to go online and pick one, which I did, sent in the order via email and also called them to double-check they rec'd the order, have the items, and it "won't take long to get this order out".
Today, June 9th, 2010, 3 months after placing the order I haven't rec'd it, no emails, no phone calls, nada.
|On May 16, 2010, forebryn Redding, CA wrote:
I ordered and paid for 200 two gallon pots. I received 100 and waited two weeks before calling on the other 100. I talked to several people and promised call backs were not made. I finally made a paypal complaint and received 80 more pots. My complaint was closed by paypal because the seller provided tracking numbers. I am still short 20 pots. I will never do business again with these people.
|On Mar 4, 2010, warrennj Great Meadows, NJ wrote:
Posted on March 3, 2010, updated March 4, 2010
On March 4th, 2010, warrennj added the following:
The idea that they tried to reach out to us is ridiculous! This is a University, with ALL telephone extensions having voice mail and there is such a thing as email. And yes, it is too late, and yes, I did hang up after being told "well we will take them back and you can try to find them from someone else". The attitude of the people in customer service is poor at best and it is funny that they told me that they "should have contacted me and they didn't know why I was not emailed or called" and now they are saying they tried to make contact.
On Mar 4, 2010, B & T Grower Supply, Inc. responded with:
"On Mar 3, 2010 1:20 PM, B & T Grower Supply, Inc. responded with:
We tried to contact this customer to let him know that we only had 14 pots in stock and to find out if this would be okay. We were never able to get in touch with him so we just charged him for 14 baskets and sent 14 baskets. He called back and wondered why we had sent just 14 and we told him that was all that we had at the time and that was all he was charged for, he got irrate and when we told him that we would gladly refund his money he said "too late" and hung up."
|On May 19, 2009, mgginva New Castle, VA wrote:
I ordered a few things from this company recently. I ordered once in the past. The pots I received then were as advertised. The order I received today, however, contained an item that was in previously opened packaging. Probably a return. The item did not function correctly. When I called I was put on hold and the second person that I talked with was rude, pushy and abusive. When I said I was not happy about having to box, go to the PO and PAY the shipping he said, "fine I'll have it picked up - I don't want to listen to your crying". There was nothing about this person that was anything but hostile and nasty. From other comments it is obvious that this company does not value its customers at all. If a truck shows up to pick up this package tomorrow as promised I'll be shocked.
|On Feb 5, 2009, gardengirl2005 Seattle, WA wrote:
I wanted to order about 500 nursery pots so I called them to ask a couple of the usual questions like how long it takes to receive their stuffs...etc. Both of times they hung up on me. Even the manager did the same. LOL.
|On Jun 25, 2008, BrazosGourd Austin, TX wrote:
The pots I ordered from Grower Supply took so long to arrive I had nearly forgotten about them. When I opened the box, I found pots so thin and brittle they started to split when I took them out of the box, and so they are absolutely useless to me. I received no response to the three emails sent to the company. I called their customer service line, and was told they would niether return my money nor accept the product back and send me new pots. I asked if they would do anything to resolve the situation and was told 'no'. I asked if this is the way they always do business and was told 'yep'. I've ordered from this company before, and gotten acceptable results. With terrible quality and customer service like that, though, I won't be ordering from them again.
|On Jun 23, 2008, miatoo Savannah, GA wrote:
I have not ordered from this company, ever, but I receive their catalogs, three in the last 4 months. All three times I called them to be taken off their mailing list. The first two times I called I talked to a very rude man that refused to remove me. He even hung up on me the second time I called. Today I talked to a different man that informed me that it's impossible to be taken off the list, that I MUST of bought from them in the past (I have not), and that the catalogs are so expensive that it's impossible for me to have received three.
On Jun 23, 2008, B & T Grower Supply, Inc. responded with:
"On Apr 16, 2010 8:48 AM, B & T Grower Supply, Inc. responded with:
mixed us up with farmtek http://www.growerssupply.com"
|On Jun 25, 2006, unclejake Mcpherson, KS wrote:
On 5/27/06 I placed an order with Grower Supply, Inc. On 5/30/06 I received an email stating that the product was out of stock and would ship in 5 - 7 business days. I waited and waited and finally emailed them. I received no response. A week later I emailed them again, still no reply. There was no customer service. No one responded to my emails (2 of them) when I requested the order status. It is now 6/25/06 and I still haven't received my order which was paid for on the day of the order through Paypal or any information about the status of my order. I suppose that I'm out the $127.50 that I spent. That's a very expensive lesson about dealing with Grower Supply, Inc. I will never do business with this company again.