Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On Jun 9, 2009, loddyb Amarillo, TX wrote:
Placed a decent sized order with them about a month ago. Everything went very well. Plants arrived on time and in very good condition. I just placed another order today.
|On Jun 8, 2009, FourDogMom Vernal, UT wrote:
I ordered two pre-planned gardens as well as several oriental poppies. The plants that came in the premium pots were fine, but those that were in the standard pots are amazingly small. I paid my local nursery and High Country Gardens the same for elfin pink penstemons. Those from the local nursery were in four-inch pots and were blooming. Those from HCG were in standard pots and maybe stand two inches tall. I doubt that any of the plants from HCG (penstemons or any of the others) will bloom this year, and will be surprised if they're old enough to bloom next year.
|On Jun 4, 2009, lou69 Humboldt, TN wrote:
My first order with High Country Gardens was to be shipped first week of May 2009. 4 Oenothera Macrocarpa (Missouri Evening Primrose) and 1 Philadelphus Microphyllus "June Bride". When shipment did not arrive-I called- they traced and said was in transit back to them and out again. My question was the plants will be dead right? The answer was probably so -just call us when you receive the shipment.
On June 10th, 2009, lou69 changed the rating from negative to positive and added the following:
Changed to positive rating. Contacted Victoria Peralta as
she requested. She has been a pleasure to work with on my complaint. High Country Gardens has done much more than I expected. In solving my complaint they probably discovered the problem customers seem to have receiving their products and them not in great condition. I will order from them again. And my thanks for making me a very satisfield customer.
On Jun 4, 2009, High Country Gardens responded with:
"On Jun 4, 2009 4:57 PM, High Country Gardens responded with:
High Country Gardens ships plants so they arrive for weekend planting. I am not sure why the orders were delayed for delivery. I would like you to contact me so I can figure out what occurred. I would also like to ship you new plants and ensure timely arrival.
|On May 30, 2009, b_schr Wayne, NE (Zone 4b) wrote:
Have bought from HCGardens almost from the beginning when *everything* was one price, $3.95 or some such. Have always been very satisfied with products, price, information and arrival. The increasing availability of rare plants native to the open grasslands of Nebraska has been great. I love it!. Thanks!
|On May 22, 2009, onewish1 Denville, NJ (Zone 6b) wrote:
nice shipping & plants this year photos are in my dairy
|On May 19, 2009, Blackbelt_Lizzy La Grange Park, IL wrote:
I purchased several plants that came well packed and undamaged during shipping. The plants were healthy and are doing well in the garden. Although they are smaller than plants from other nuseries, I purchased them because they had unusual cold hardy succulents.
|On May 15, 2009, sicuong Wichita, KS wrote:
I ordered a dozen of Aster x frikartii 'Mönch' in the Mid April, 2009. I received a week later, all the plants received are healthy. Like the way they packed the shipping plants very much. I am happy ordered from them. I would order from them again in the future.
|On May 9, 2009, jbush Bordentown, NJ (Zone 6a) wrote:
I received 2 plants last fall that did not make it through the winter. I emailed the company for a replacement which they promptly sent. Unfortunately one of the plants was barely more than a seedling and was bounced around in the mail pretty badly by the mail carrier. I immediately notified the customer service about my unhappiness at the condition of the plant, and was told to let them know if I wanted a replacement. As I predicted, the plant died within a few days, and when I did request a new plant, they returned my email with a denial as they only replace a plant once. I feel I am paying for damaged material. That plant was in no way going to survive and the fault lies with the nursery both because of the size of the plant and the careless way it was packaged.
On May 9, 2009, High Country Gardens responded with:
"On May 11, 2009 1:38 PM, High Country Gardens responded with:
High Country Gardens strives to offer the best service possible. An email has been sent to jbush to try and resolve this matter."
|On May 2, 2009, CherryValleyNY Cherry Valley, NY (Zone 4b) wrote:
I received my order from High Country Gardens two days ago and was highly impressed. Root balls and plant growth were much larger than I expected. Plants were carefully packed and damage-free except for a couple of creased leaves. Everything I ordered was included – no back order or out-of-stock messages were necessary. And everything was shipped during the shipping week I requested. I am more than satisfied and wouldn’t hesitate to order from High Country again.
|On Apr 30, 2009, coco3 Vanleer, TN wrote:
I stopped ordering from this company after discovering Lazy S nursery. The plants at Lazy S are larger, cheaper and healthier.I am a avid agastache grower and have been unable to nurse several of the extremely small unhealthy plants from High Country back to life.The last straw was when I called to place a extremely large order and the male customer rep was talking so fast that I couldn't comprehend him, attempting to rush through the order "and get it over with".In frustration I asked to speak to another service rep or the manager and he giggled and put me on hold.Every two or three minutes he would pick up the phone and say giggling again "are you still holding". After ten minutes I hung up and started researching and found Lazy S gardens.No more half dead sticks to deal with. My home was on the tour of gardens and I have been gardening for over 20 years. I will never deal with this company again. I consider myself to be an ethical person and would not be writing this in this blog if this rep had put me through to a manager as I requested.
On Apr 30, 2009, High Country Gardens responded with:
"On May 4, 2009 1:44 PM, High Country Gardens responded with:
|On Apr 30, 2009, 505badgolfer Albuquerque, NM wrote:
I've been shopping from HCG - both retail and mail order - for about 3 years. Experiences have always been favorable. Plant prices are generally higher than other local nurseries in NM, but you can find rare xeric plants here that cannot be found elsewhere in NM.
|On Apr 28, 2009, theherbgardener Stone Mountain, GA wrote:
I've purchased from High Country Gardens before and I have always been pleased with my purchases. Their catalogs provide me a lot some wonderful idea for container gardens and they've so many, many great plants that are drought tolerant.
|On Apr 27, 2009, artemiss Toledo, OH (Zone 5b) wrote:
This year I have ventured into currants and gooseberries and found they were the only place that had a Crandall currant in stock.
|On Apr 26, 2009, pecraig Simi Valley, CA wrote:
Superb service, great packing, and lovely plants. Outstanding experience and I've already sent another customer. Many, many thanks to this great company.
|On Apr 24, 2009, Tigernach Charlottesville, VA (Zone 7a) wrote:
I ordered a South African collection and a hardy cactus collection. Both were packaged very well, and the plants looked healthy upon arrival. Prices for the collections and other plants were a pretty good deal, especially considering the rarity of some of the plants.
|On Apr 22, 2009, landscaper84 Rock Springs, WY wrote:
I have ordered from High Country Gardens for 11 years now.
|On Apr 16, 2009, Pupula Greenwich, CT wrote:
I received a gift certificate for Christmas in 07, I ordered in the spring 08 some salvia and sage. When I received the plants they were all a little off. Some had obvious root rot and others were just awful looking but being a gardener I know that if you plant them they often bounce back. I called and got replacements for the ones that were rotted the replacements were also awful. But being an optomist I planted them. Anyway they did not survive through the summer. I get their catalog all the time and I need to call them to tell them to save a tree, I will not order from them again. The funny thing is I ordered in Spring 07 and the plants were beautiful needless to say maybe they figured it was a gift card and not my cash so they would send me the cast offs. I was completely disappointed.
On April 24th, 2009, Pupula changed the rating from negative to positive and added the following:
They promptly got in touch with my after a negative post and resent my botched shipment, thanks Victoria, high kudos to you and your excellent customer service, plants arrived today!
On Apr 16, 2009, High Country Gardens responded with:
"On Apr 16, 2009 4:48 PM, High Country Gardens responded with:
We appreciate feedback so that we at High Country Gardens know what is being done right and where improvements can be made. We strive to provide the best quality plants, products and service. We do not negotiate the health of our plants based on method of payment or any other means. It is never our intention to send poor quality plants. I am sorry to hear your disappointing experience. Please contact me at your earliest convenience to discuss your order.
|On Apr 14, 2009, tulpen Los Angeles, CA wrote:
Happy with the whole experience.
|On Apr 13, 2009, sc4cinc New Braunfels, TX wrote:
I have purchased from HIgh Desert for years now, while I lived in Albuquerque and now via mail order. I am a happy returning customer.
On April 15th, 2009, sc4cinc added the following:
In my comment I refer to High Country Gardens as "high desert" from habit when living in Albuquerque - it seems to me that locals refer to HCG as High Desert, at least I did. But HCG is the grower I intended to comment on.
|On Apr 12, 2009, robbinmyers Hereford, AZ wrote:
I have ordered from mail order nurseries in the past and I have had some good and some bad results. I was truly impressed with High Country Gardens. The plants arrived securely packaged - especially the cactus - and they were healthy plants. Their catalog and online website gave excellent info on the plants zones, watering, light, etc. and helped me narrow down exactly what I was looking for. I was so impressed that I have placed another order.
|On Mar 27, 2009, ajsdnyc San Diego, CA wrote:
I've bought plants from this company for nearly two years. All the plants I've received have been healthy and arrived well packed. They've arrived when promised. The catalog and website give useful information on zone that's good for each plant, it's blooming cycle, light, soil, water requirements and fertilization.
|On Mar 27, 2009, plantgnome Coram, NY wrote:
I received my plants yesterday in excellent shape, packaged well!! This is my second order with this company and I have no complaints at all. Their customer service is very fast in answering my emails and their prices are competitive. Will continue doing business with them. AA++
On April 5th, 2009, plantgnome added the following:
Received my hummingbird attracting I hope to get some hummingbirds this year with the help of these plants, as I have been trying for 3 years now. Maybe these will do the trick. Pleasure once again.
On May 5th, 2009, plantgnome added the following:
Had a plant from the fall not make it thru the winter and one from early spring-They already shipped my replacement plants. Very satisfied and happy with this company. Will continue to order.
On May 7th, 2009, plantgnome added the following:
Received my replacements today-excellent shape and good growth on them. Very pleased!
|On Mar 26, 2009, db2776 Austin, TX wrote:
I purchased two grasses from High Country Gardens recently, and I am very pleased with the outcome.
|On Mar 23, 2009, dthomas979 Saint Charles, MO wrote:
I order 3 plants two orange meadowbrites and an salvia, all arrived on time and decent size at a very competive price.
|On Mar 20, 2009, cerridwenn Farmington, NM (Zone 5a) wrote:
plants are desert adapted, which if you don't live in the desert you don't understand how desperately important this is. they are generally shipped live and are seedlings of reasonable size, but unfortunately have to be planted very quickly after that. also for the same price, you could probably get larger and/or better established seedlings from a local nursery unless it is a unique plant.
|On Mar 12, 2009, BlueDesert Palm Springs, CA wrote:
I love the HCG catalog. It's beautiful and informative for many difficult to find plants. Their packing of the plants is good (but not as good as Annies Annuals packing ).
|On Mar 12, 2009, EllieSmith Lebanon, MO wrote:
I have been ordering from High Country Gardens for four years. In the interim, they have changed their packaging system. I have done mail order plants for at least a decade, and the packaging HCG uses is the most impressive system I have ever seen.
On April 2nd, 2009, EllieSmith added the following:
I ordered grasses from HCG this year. My order arrived today, in excellent condition. I have limited funds, so I decided not to order the multiples of varieties, like I really need 6 Nassella but only ordered two, needed 2 bluestems but ordered one, etc.
Imagine my happiness when the babies arrived and I inspected them and saw that they are big enough and well enough developed that I will be able to split them and get the numbers of plants I need. How cool is that?
I read a comment from someone who says that she thinks HCG plants are awfully expensive, especially when you add in the shipping. I agree. They are expensive. But you have to pay for quality, and shipping costs have followed the price of fossil fuels.
She said that she expects something a lot bigger for $9, that at the nursery she would expect a good sized plant in a gallon container for that amount. I wonder if her nursery is like the one I used to patronize here. They order a whole bunch of plants in 2-4" pots and then repot them into gallon sized containers as soon as they arrive, then turn around and sell them for $9. If they don't sell the first season, they repot them (weeds and all) into a 2 gallon pot and raise the price to $24. Half the time, the variety they say they are selling you is not the actual variety. And I have had plenty of experience with these "large" and pricey plants not being hardy in my zone because they were not labelled correctly, or because they were complete fertilizer addicts and went into withdrawal when planted. And they won't replace them, either.
I'd rather spend my money on something I KNOW arrives ready to grow, and if it dies, HCG will most likely replace them.
I know that I will be confidently ordering from them in the future.
|On Mar 12, 2009, vanslix Spring, TX wrote:
I purchased one of their mason bee homes. The online picture shows a nice terra cotta cylinder with a nice iron holder. What arrived was a tube with a cheap plastic holder. Nothing like what was shown on the website and hardly worth the $30. I emailed them about it and their reply was that I could return it if it was in the unopened package. Well, how could I have known it was different had I not opened the package? And I'd have to pay for shipping for something that was misrepresented in the first place? Kinda counter-intuitive policies for a mail-order company. I gave them a chance to rectify the problem. They didn't.
On Mar 12, 2009, High Country Gardens responded with:
"On Mar 12, 2009 4:42 PM, High Country Gardens responded with:
High Country Gardens stands behind our products. The picture in the catalog and one on our web site are of the actual Blue Orchard Mason Bee Nest. It is made to look like terra cotta, but it isn't. Unlike terra cotta, it is weather resistant to winter and summer elements and made of durable plastic, ideal for withstanding freezing and thawing conditions.
|On Mar 11, 2009, CandeApl8 Abilene, TX wrote:
I ordered 2 Timeless Beauty Desert Willows. Both appear healthy and arrived in perfect condition. This is perfect for what I needed and couldn't find anything similar locally. Would definitely order from again.
|On Mar 11, 2009, meplant kelso, WA (Zone 8a) wrote:
I received yet another GREAT order from High Country...I love this place...I will definetly order from them again and again.
|On Feb 27, 2009, kaled Tucson, AZ (Zone 9a) wrote:
I have placed a couple of orders with High Country Gardens and have been satisfied with both deliveries. I particularly like their rabbit resistant icon which helps buyers find plants that may resist browsing by rabbits. They offer a good selection for gardeners of the desert south west.
|On Feb 26, 2009, gittarheero Boston, MA wrote:
I have ordered Expanded Shale Mender twice from them, and it was quickly shipped and arrived within the week. Worked exactly as directed. I have just placed another order with them for some Delosperma, and will update when it gets here and transplants. Prices are reasonable, awesome selection, etc. If you are looking for cactus and succulents to plant straight into your garden I would be patient because those plants that they offer are small, but for all others I imagine they are a garden ready size, and much faster growers.
On September 11th, 2009, gittarheero added the following:
Ordered $150 worth of Agastache, Penstemon, Ornamental Grasses, Lavender, and Gaillardia. Just planted here in mid September in Boston (zone 6), so will see how it does after winter comes through. Fast shipping (3 day so it didn't sit over the weekend), shipped on the week I picked. Plants were adequate size for mail order, all were well rooted and healthy.
|On Feb 25, 2009, eickenho Sugar Land, TX (Zone 9a) wrote:
High Country sent me healthy, good-sized plants. The communications were excellent. I would definitely buy from High Country again.
|On Feb 8, 2009, Peter_Pie Newport News, VA wrote:
I've been ordering from HCG for several years and have never once been dissapointed by the quality of their plants and the quality of non-plant items.
|On Feb 1, 2009, georgiasgirl Delta, CO wrote:
Am ordering for the second year from High Country Gardens. Plants arrived last year well packaged and suffered little transplant shock. All were true to type. I am especially enjoying the 2008 planting of Echinacea Big Sky. Online catalog is easy to use and informative.
|On Jan 16, 2009, Vicky_D Pompano Beach, FL (Zone 10a) wrote:
I received my first order in November and placed two more orders due to arrive in February. All plants in first order arrived on-time and in good to excellent condition. The garden tips and plant details on their website are extremely helpful to novices like myself. I was looking for Mediterranean plants and found a very good selection at HCG, particularly lavenders! I can't wait for my other orders to arrive and look forward to a long relationship with HCG. Thanks!
|On Dec 11, 2008, mtnqueen Ellijay, GA wrote:
Catalog received 12/8 Monday; order (#8120602) placed same day - spoke to “Beth”. Was told 2 conifers would ship 12/15 and arrive no later than 12/18. Charge $64.97 was put on my cc.
On January 15th, 2009, mtnqueen changed the rating from negative to neutral and added the following:
HCG did eventually refund the full amount so all is well. I was told the difference was caused by a glitch in their system. My final comment is that the whole thing shouldn't have happened in the first place.
|On Dec 7, 2008, waterqueen San Pablo, CA wrote:
I've been a customer for several years. So far only 1 plant has died (totally my fault!), everything else has been great. As I hate watering these xeric plants from HCG have been a godsend. Ordering is a breeze, plants are in great shape when received and thrive when planted. I highly recommend this company!!
|On Nov 10, 2008, pixiesadelle San Diego, CA wrote:
This company rocks! Two out of about a dozen plants arrived dead, because the temperature was over a hundred the week I requested them. HCG quickly replaced them when I let them know, even though it was the weather's fault, not theirs. :)