Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On Aug 31, 2009, gardeningjen Tollhouse, CA wrote:
I have been purchasing plant material from HCG for several years. The plants arrive in good shape. For the most part, I have had success with material purchased. On the rarre occassion that I have had failures, they have stood by their products with a refund or replacement. I continue to do business with them because of these factors.
|On Aug 27, 2009, MIGirl Walloon Lake, MI wrote:
I live in Michigan and have a sunny, dry beach garden. High Country Gardens has been very responsive to any problems. Last year all of the stock I bought was wonderful, but one variety did not make it through the winter. They promptly and cheerfully responded by sending replacements this past spring. I have nothing but positive things to say about their stock, service and attitude. My garden could not be more beautiful.
|On Aug 27, 2009, 3rivershome Three Rivers, CA (Zone 8b) wrote:
I discovered High Country Gardens while living in New Mexico and continue to order from them now that I'm in the foothills of the Sierra Nevada in California. I've found their plants to be wonderful and their service superb. The one time a plant didn't make it, they replaced w/o question. I recently emailed a suggestion and got a very prompt and courteous response. These guys are great!
|On Aug 21, 2009, BirdieGirl7 Upper Lake, CA wrote:
This is an extraordinary company! I discovered HCG shortly after buying a new house in the country. Their catalog and book, Waterwise Garden Care, have been my guides to a beautiful water efficient garden. With the exception of one plant (which is being replaced) all my transactions with them have been extremely satisfactory. Shipping is on time, plants are carefully packed, instructions are easy to follow. I have both called and emailed for information. Employees are pleasant, informative, and readily available.
|On Aug 6, 2009, gobbleman Sweetwater, TN wrote:
I completed an order in the spring. All of the plants did well except one, and they are sending the replacement now. The communication has been very good. I love the plants I have. Thanks, Johnny.
|On Aug 5, 2009, ducky27 Kalispell, MT wrote:
I have ordered from this company several times. Every time the service has been exceptional. The plants arrived as stated and in excellent condition. I like that they warn you not to plant certain plants in the fall if you live in zone 5 or lower. This is honesty before profit.
|On Aug 5, 2009, Sharkey Marianna, FL (Zone 8b) wrote:
I just received an order for Gro Power fertilizer from High Country which I ordered last week from their website. This was the only place I could locate this product which has been recommended by a friend. The service was great, the staff was friendly, and I will order from them again in the future.
|On Aug 2, 2009, ridgebax1 Pittsburgh, PA (Zone 6a) wrote:
The plants I have ordered have been of high quality and they stand behind what they sell. One of the plants I ordered did not die but never took off and had no new growth after several weeks. They replaced it without question. The sad plant that did not thrive was replaced with a new plant that is doing very well. I replanted the sad plant in another area and though it still is not thriving it is not dying either so maybe it will hang in there.
|On Jul 15, 2009, ic_conifers Iowa City, IA (Zone 5a) wrote:
I was happy with the communications from the company and the plants that arrived. I ordered a cold hardy agave sampler and a conifer, all have been in my garden about two months now and are doing well. I also ordered a birdbath, which was a bit pricey for what arrived (it does look nicer in the catalog), but it is much adored by the local songbirds (cardinals in particular seem to love it).
|On Jul 14, 2009, Lovethatdirt Concord, CA wrote:
I received agastache plants which arrived in perfect health, very carefully packed and are now settling happily into my garden. I wiil be happy to order from High Country Gardens again in the future.
|On Jul 12, 2009, sillybug5 Winston Salem, NC (Zone 7a) wrote:
Plants could have been a whole lot better! I only order here if something is totally unavailable elsewhere. They are selling STARTS not PLANTS.
|On Jul 12, 2009, gardener2300 Greeley, CO wrote:
I've purchased three items from High Country gardens. I always bulk at the price of their items, but they have drought tolerant plants that I can't find elsewhere. The plants I've received haven't done that great, but they haven't died yet either. They only big complaint I have is the purchase of a water sprinkler. I ordered it from High Country Gardens because I thought they probably had high quality products due to the price they charge. It cost me about $50.00 with the shipping and turned out to be rather worthless. A month later I saw the exact same sprinkler at Home Depot for $12.00. I'd buy from them again if they had something I really wanted and couldn't find it anywhere else, but if given the opportunity to purchase it elsewhere, I would shy away from this company.
|On Jul 7, 2009, desertcrone Rio Rancho, NM wrote:
Yes, I have lost a few plants, but I realize it was my fault. It takes some know-how to garden successfully. I read a lot of garden books and pay attention to the how-to's and warnings too. I live in the Albuquerque, NM area and have had much success with the plants I have ordered. But, here is what I had to do. Put them in nice well-worked soil. Even sand needs some compost and loosening to accomodate the small plants we are talking about. They need space to spread their little roots comfortably. I planted a planned garden, the "Jumbo Waterwise" at my front door in the fall. I threw sheets over it in the winter when frost or snow was predicted and then pulled them off in the morning when the sun came up. I was worried that they wouldn't make it. Come spring, here they came. They look very established now and happy and growing into large plants. The bed is gorgeous. I love the catalogs and have learned so much about what will make it here in the high desert. Love High Country Gardens.
|On Jul 6, 2009, flowerdervish Walnut Creek, CA wrote:
I love their catalog and their whole emphasis on xeriscaping and drought-tolerant products -- but in reality, the plants from this supplier have not performed well for me.
|On Jun 30, 2009, dingotx1 San Antonio, TX wrote:
Plants on sale, delivered healthy, shippint fast and as described. Another great transaction with this company
|On Jun 29, 2009, WilroseEnt Las Vegas, NV wrote:
I live in zone 3 in the mountains outside of Las Vegas. I ordered about 20 perreniel flowering plants which arrived in excellent condition. They were supposed to be cold tolerant and bunny and deer resistant. They started out well and seemed to be taking to their new home until the bunnies discovered them, and bunny resistant or not, they are now twigs or eaten to the ground!! Yikes!! Anybody have any suggestions?
|On Jun 28, 2009, s_jones Aurora, CO (Zone 5a) wrote:
I have ordered from HCG on 5 occasions, starting in 2007.
|On Jun 22, 2009, Tumacacori Tumacacori, AZ wrote:
|On Jun 21, 2009, enbloom wrote:
Ordered from HCG years ago but thought I'd give them a shout out for offering such a wide variety of tough plants that look good when nearly everything else is struggling through the heat. Two favorite plants that I remember from HCG are Swallowtail Aquillea and an ornamental oregano. I noticed a new, even prettier oregano offered in catalogue and may just have to put together another order with it in it.
|On Jun 15, 2009, akitalady Albany, NY (Zone 5a) wrote:
I've ordered from High Country Gardens for a few years. I've placed 3 orders this year alone - the quality of the plants and the prices were just too good to resist.
|On Jun 10, 2009, dagovitzm Reardan, WA (Zone 5a) wrote:
I have ordered a number of times from High Country Gardens. Plants always arrive healthy and well packed (despite the carrier's misroutings and rough handling). Although the winter weather is harsh, summers very dry, and I have only hard clay where I live, I have lost only one of their plants - all others have thrived. I'm more than satisfied by the quality of both plants and service.
|On Jun 9, 2009, loddyb Amarillo, TX wrote:
Placed a decent sized order with them about a month ago. Everything went very well. Plants arrived on time and in very good condition. I just placed another order today.
|On Jun 8, 2009, FourDogMom Vernal, UT wrote:
I ordered two pre-planned gardens as well as several oriental poppies. The plants that came in the premium pots were fine, but those that were in the standard pots are amazingly small. I paid my local nursery and High Country Gardens the same for elfin pink penstemons. Those from the local nursery were in four-inch pots and were blooming. Those from HCG were in standard pots and maybe stand two inches tall. I doubt that any of the plants from HCG (penstemons or any of the others) will bloom this year, and will be surprised if they're old enough to bloom next year.
|On Jun 4, 2009, lou69 Humboldt, TN wrote:
My first order with High Country Gardens was to be shipped first week of May 2009. 4 Oenothera Macrocarpa (Missouri Evening Primrose) and 1 Philadelphus Microphyllus "June Bride". When shipment did not arrive-I called- they traced and said was in transit back to them and out again. My question was the plants will be dead right? The answer was probably so -just call us when you receive the shipment.
On June 10th, 2009, lou69 changed the rating from negative to positive and added the following:
Changed to positive rating. Contacted Victoria Peralta as
she requested. She has been a pleasure to work with on my complaint. High Country Gardens has done much more than I expected. In solving my complaint they probably discovered the problem customers seem to have receiving their products and them not in great condition. I will order from them again. And my thanks for making me a very satisfield customer.
On Jun 4, 2009, High Country Gardens responded with:
"On Jun 4, 2009 4:57 PM, High Country Gardens responded with:
High Country Gardens ships plants so they arrive for weekend planting. I am not sure why the orders were delayed for delivery. I would like you to contact me so I can figure out what occurred. I would also like to ship you new plants and ensure timely arrival.
|On May 30, 2009, b_schr Wayne, NE (Zone 4b) wrote:
Have bought from HCGardens almost from the beginning when *everything* was one price, $3.95 or some such. Have always been very satisfied with products, price, information and arrival. The increasing availability of rare plants native to the open grasslands of Nebraska has been great. I love it!. Thanks!
|On May 22, 2009, onewish1 Denville, NJ (Zone 6b) wrote:
nice shipping & plants this year photos are in my dairy
|On May 19, 2009, Blackbelt_Lizzy La Grange Park, IL wrote:
I purchased several plants that came well packed and undamaged during shipping. The plants were healthy and are doing well in the garden. Although they are smaller than plants from other nuseries, I purchased them because they had unusual cold hardy succulents.
|On May 15, 2009, sicuong Wichita, KS wrote:
I ordered a dozen of Aster x frikartii 'Mönch' in the Mid April, 2009. I received a week later, all the plants received are healthy. Like the way they packed the shipping plants very much. I am happy ordered from them. I would order from them again in the future.
|On May 9, 2009, jbush Bordentown, NJ (Zone 6a) wrote:
I received 2 plants last fall that did not make it through the winter. I emailed the company for a replacement which they promptly sent. Unfortunately one of the plants was barely more than a seedling and was bounced around in the mail pretty badly by the mail carrier. I immediately notified the customer service about my unhappiness at the condition of the plant, and was told to let them know if I wanted a replacement. As I predicted, the plant died within a few days, and when I did request a new plant, they returned my email with a denial as they only replace a plant once. I feel I am paying for damaged material. That plant was in no way going to survive and the fault lies with the nursery both because of the size of the plant and the careless way it was packaged.
On May 9, 2009, High Country Gardens responded with:
"On May 11, 2009 1:38 PM, High Country Gardens responded with:
High Country Gardens strives to offer the best service possible. An email has been sent to jbush to try and resolve this matter."
|On May 2, 2009, CherryValleyNY Cherry Valley, NY (Zone 4b) wrote:
I received my order from High Country Gardens two days ago and was highly impressed. Root balls and plant growth were much larger than I expected. Plants were carefully packed and damage-free except for a couple of creased leaves. Everything I ordered was included – no back order or out-of-stock messages were necessary. And everything was shipped during the shipping week I requested. I am more than satisfied and wouldn’t hesitate to order from High Country again.
|On Apr 30, 2009, coco3 Vanleer, TN wrote:
I stopped ordering from this company after discovering Lazy S nursery. The plants at Lazy S are larger, cheaper and healthier.I am a avid agastache grower and have been unable to nurse several of the extremely small unhealthy plants from High Country back to life.The last straw was when I called to place a extremely large order and the male customer rep was talking so fast that I couldn't comprehend him, attempting to rush through the order "and get it over with".In frustration I asked to speak to another service rep or the manager and he giggled and put me on hold.Every two or three minutes he would pick up the phone and say giggling again "are you still holding". After ten minutes I hung up and started researching and found Lazy S gardens.No more half dead sticks to deal with. My home was on the tour of gardens and I have been gardening for over 20 years. I will never deal with this company again. I consider myself to be an ethical person and would not be writing this in this blog if this rep had put me through to a manager as I requested.
On Apr 30, 2009, High Country Gardens responded with:
"On May 4, 2009 1:44 PM, High Country Gardens responded with:
|On Apr 30, 2009, 505badgolfer Albuquerque, NM wrote:
I've been shopping from HCG - both retail and mail order - for about 3 years. Experiences have always been favorable. Plant prices are generally higher than other local nurseries in NM, but you can find rare xeric plants here that cannot be found elsewhere in NM.
|On Apr 28, 2009, theherbgardener Stone Mountain, GA wrote:
I've purchased from High Country Gardens before and I have always been pleased with my purchases. Their catalogs provide me a lot some wonderful idea for container gardens and they've so many, many great plants that are drought tolerant.
|On Apr 27, 2009, artemiss Toledo, OH (Zone 5b) wrote:
This year I have ventured into currants and gooseberries and found they were the only place that had a Crandall currant in stock.
|On Apr 26, 2009, pecraig Simi Valley, CA wrote:
Superb service, great packing, and lovely plants. Outstanding experience and I've already sent another customer. Many, many thanks to this great company.
|On Apr 24, 2009, Tigernach Charlottesville, VA (Zone 7a) wrote:
I ordered a South African collection and a hardy cactus collection. Both were packaged very well, and the plants looked healthy upon arrival. Prices for the collections and other plants were a pretty good deal, especially considering the rarity of some of the plants.
|On Apr 22, 2009, landscaper84 Rock Springs, WY wrote:
I have ordered from High Country Gardens for 11 years now.
|On Apr 16, 2009, Pupula Greenwich, CT wrote:
I received a gift certificate for Christmas in 07, I ordered in the spring 08 some salvia and sage. When I received the plants they were all a little off. Some had obvious root rot and others were just awful looking but being a gardener I know that if you plant them they often bounce back. I called and got replacements for the ones that were rotted the replacements were also awful. But being an optomist I planted them. Anyway they did not survive through the summer. I get their catalog all the time and I need to call them to tell them to save a tree, I will not order from them again. The funny thing is I ordered in Spring 07 and the plants were beautiful needless to say maybe they figured it was a gift card and not my cash so they would send me the cast offs. I was completely disappointed.
On April 24th, 2009, Pupula changed the rating from negative to positive and added the following:
They promptly got in touch with my after a negative post and resent my botched shipment, thanks Victoria, high kudos to you and your excellent customer service, plants arrived today!
On Apr 16, 2009, High Country Gardens responded with:
"On Apr 16, 2009 4:48 PM, High Country Gardens responded with:
We appreciate feedback so that we at High Country Gardens know what is being done right and where improvements can be made. We strive to provide the best quality plants, products and service. We do not negotiate the health of our plants based on method of payment or any other means. It is never our intention to send poor quality plants. I am sorry to hear your disappointing experience. Please contact me at your earliest convenience to discuss your order.
|On Apr 14, 2009, tulpen Los Angeles, CA wrote:
Happy with the whole experience.