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Comments regarding High Country Gardens

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494 positives
46 neutrals
72 negatives


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Neutral mtnqueen
(19 reviews)
On Dec 11, 2008, mtnqueen Ellijay, GA wrote:

Catalog received 12/8 Monday; order (#8120602) placed same day - spoke to “Beth”. Was told 2 conifers would ship 12/15 and arrive no later than 12/18. Charge $64.97 was put on my cc.

e-mail received from Christopher Hunter - Office Assistant
High Country Gardens on 12/9 saying trees could not be shipped until the week of February 16, 2009 because of “the temps”. I had already been told by Beth that the plants are actually in Arizona - day temps of 70 and night temps of 50. I am in Georgia and those temps are identical to ours currently. When I received the e-mail I called and spoke to “Amber”, yes they had charged my account even though THEY made the decision to hold the order until Feb. Amber felt that Beth has misled me since she was an “overflow employee” and not completely knowledgeable. Then Amber admitted that the “plants are not ready now” and said she would credit my account. Silly me, I thought that would mean the full amount they had charged me !!!! No, they decided they were entitled to keep $14.99.

Now, what has HCG gained by this cheap tactic---a negative rating on the Garden Workshop, an unhappy customer and the fact that my cc company will charge them and credit me for this fee they felt was theirs.

They do NOT belong on the Garden Workshop list of reputable vendors. Buyers beware when your cc’s are charged and the amounts charged. You may be very surprised.

On January 15th, 2009, mtnqueen changed the rating from negative to neutral and added the following:

HCG did eventually refund the full amount so all is well. I was told the difference was caused by a glitch in their system. My final comment is that the whole thing shouldn't have happened in the first place.
Positive waterqueen
(1 review)
On Dec 7, 2008, waterqueen San Pablo, CA wrote:

I've been a customer for several years. So far only 1 plant has died (totally my fault!), everything else has been great. As I hate watering these xeric plants from HCG have been a godsend. Ordering is a breeze, plants are in great shape when received and thrive when planted. I highly recommend this company!!

Positive pixiesadelle
(4 reviews)
On Nov 10, 2008, pixiesadelle San Diego, CA wrote:

This company rocks! Two out of about a dozen plants arrived dead, because the temperature was over a hundred the week I requested them. HCG quickly replaced them when I let them know, even though it was the weather's fault, not theirs. :)

Positive poodlepup
(1 review)
On Nov 9, 2008, poodlepup Petaluma, CA wrote:

There are lots of online nurseries that are good. I live in an area with lots of really good nurseries. What sets High Country above the fray is their customer service.

Positive SonjaSkyles
(14 reviews)
On Nov 7, 2008, SonjaSkyles Elk Grove, CA (Zone 9b) wrote:

I have ordered plants and bulbs from High Country Gardens many times over the past 12 years, and I have always been happy with my order. I highly recommend them.

Positive Cync2007
(4 reviews)
On Oct 24, 2008, Cync2007 Lexington, NC wrote:

First order from HCG. Received bulbs today, well-packed and nice size bulbs, clearly labeled.

Positive emroesler
(1 review)
On Oct 5, 2008, emroesler Sparks, NV wrote:

On recommendation from this site, I ordered a catalog. I was very surprised at the number and variety of xeric plants available. When I received my shipment the plants were all in good condition and ready to plant. My only complaint is that the three rhus trilobata plants were only the size of regular plants with the potting soil being about 1.5" - 2" below the rim of the 5" premium pots. I look forward to adding to my garden in the future with plants from High Country Gardens.

Positive 7lfair
(1 review)
On Sep 19, 2008, 7lfair Glenwood Springs, CO wrote:

I am a repeat customer of High country Gardens, and have always been happy with their plants and their service, but my last order was just so nice I wanted to post this feedback. I just recieved a large order- the plants were all BEAUTIFUL- healthy, nice sized for mail order plants, with healthy and vigourous looking root systems. The plants were packaged well- all in great shape and the soil still moist. I am a very happy cusotmer of High Country.

Neutral ratnarachel
(2 reviews)
On Sep 15, 2008, ratnarachel Trenton, NJ wrote:

I ordered a pretty good size order from HCG ~$75 (total of 6 plants) and was really very disappointed. All the plants arrived in very poor condition - one was DOA and two others were near dead. The other 3 plants did not look great either but were a shade better. I gave them a day to recover before planting them and all 3 weaker ones were dead the next day. I called the company to complain and was impressed by their customer service. They were responsive and sent me replacement plants for the 3 that died. However I was really disappointed because the 3 replacements were in fairly poor condition when the arrived. The agastache was okay but the other 2 were in poor condition. I planted the replacements and they seem to have recovered.

Given the poor condition of plants shipped I probably will not order from this company again. I would have given them a negative but for their customer service.

Positive PuddlePirate
(3 reviews)
On Sep 8, 2008, PuddlePirate North Ridgeville, OH (Zone 5b) wrote:

Talk about securely packed plants! They arrived in perfect condition and looked exactly as advertised.

Negative shadedriven
(4 reviews)
On Sep 5, 2008, shadedriven Copake, NY wrote:

I ordered a number of xeric, part shade plants from them in the Spring. A significant number of these came nearly DOA in the midst of a early Spring heat wave and given the Westerrn location of the firm, the plants experienced the maximum shipping time to the Northeast. On reporting the problem they could not replace all exactly, but offered some substitutes in the same color range and environmental compatibility. At the end of the Summer season, I found that six of the replacements/substitutes had died (Penstemon and Linum), while three other substitutes had flourished in the same bed. The company's position was that since the dead ones had been "replaced" once they could not now replace or refund .Another three plants which had not been replaced, but died were refunded.

My position is that the original shipment of DOA plants is not a crop failure, but the result of circumstance which I could not control. Lengthy time enroute and abnormally hot period in the late Spring in the Northeast. Hence the real "crop failure" of the Linum and Penstemon over the Summer season should be refunded. in addition since the Linum wer substitutes not exact rrplacements, it is not as if they failed twice As to why they failed, perhaps these plants are really not suitable for the Northeast, despite thei company's claims that they are.

On Sep 5, 2008, High Country Gardens responded with:


On Sep 5, 2008 1:05 PM, High Country Gardens added:

I would like to review your order and claim. Please contact me at your earliest convenience. High Country Gardens guarantees to ship healthy and vigorous plants. If there is ever a problem with a shipment it is important to contact us immediately.

Victoria Peralta
Customer Service Supervisor
High Country Gardens
1-800-925-9387 ext. 3023"

Positive Linda88
(1 review)
On Aug 28, 2008, Linda88 Plainfield, IL wrote:

The order was shipped quickly and the plants were in excellent shape. The packing is done very well to ensure that the plants arrive in such good shape. I will order from them again!

Positive katiebug11
(1 review)
On Aug 24, 2008, katiebug11 Albuquerque, NM (Zone 7a) wrote:

I have ordered three times from this company with great success. The plants were carefully packed, quickly shipped, and have flourished in my garden, even under my inexperienced care. HCG is the only mail-order company I will buy from.

Positive lucette147
(1 review)
On Aug 24, 2008, lucette147 Randolph, MA wrote:

The cacti I received are very healthy. the shipping was fast and the
handling very careful. I would buy from this seller again. highly recommended.

Positive johnforourke
(2 reviews)
On Aug 24, 2008, johnforourke Media, PA wrote:

I have ordered three times now from High Country Gardens. The quality of the plant material has always been excellent - very healthy and vigorous. The packing and shipping ensure that the plants arrive in good shape. Order processing is quick.

Positive yuman
(1 review)
On Aug 20, 2008, yuman Yuma, AZ wrote:

My experience with High Country Gardens has always been outstanding. Great plants and great care is used in plant packing for shipping. I do not hesitate to shop with them.

Positive windrhythms
(2 reviews)
On Aug 14, 2008, windrhythms Columbia, MD (Zone 7a) wrote:

I have ordered plant materials from High Country Gardens at least twice in the last three years and have just entered another order with them. My plants always arrive in excellent condition; and even when I have deliberately ordered something that is only suited to a 'micro-environment' in my yard, they have always performed as expected. I really like the wide variety of plants that they carry, and I have found that their website is always available when I need it.

Positive char2ut
(1 review)
On Aug 11, 2008, char2ut Helper, UT wrote:

I have ordered from several plant companies over the last thirty years but now I only order from High Country. My plants have always arrived in the best quality, and they grow just as they are advertised. Thanks for producing such good quality plants. These are the best for Utah! :)

Positive Michellewayne
(1 review)
On Jul 28, 2008, Michellewayne Aurora, CO wrote:

I've been a High Country Gardens customer for about 7 years. I adore them actually. I must admit that I have had a plant or two die I'd chalk it up to my own inexperience and my husbands enthusiasm with the weed wacker over anything they did. All the plants I've ordered from them have come in very good condition. I enjoy all the information they have on their site. They have been one of my primary resources for pretty AND xeric options for my garden.

Positive 19082
(3 reviews)
On Jul 21, 2008, 19082 Upper Darby, PA (Zone 6b) wrote:

I ordered from this company for the first time this spring. I was happy with the plants, and their service. My order arrived on the day I requested, and the plants were healthy. The packaging was secure and kept the plants in good condition, not a small feat, considering they were traveling about 3,000 miles. I also ordered for a client who I landscape for. Her plants also arrived on time, and in excellent condition. One of her plants died within a month, and was promptly replaced by High Country. I would give High Country an excellent rating.

Positive ladybirdsong
(1 review)
On Jul 17, 2008, ladybirdsong Klamath Falls, OR wrote:

HCG is a wonderful company with courteous, informed staff and quality plants that arrive in such wonderful condition. I've been a mail-order customer of theirs for over 6 years now and I keep coming back for more. They are the best!

Positive mwperry
(4 reviews)
On Jul 16, 2008, mwperry Brandon, MS (Zone 8a) wrote:

This company knows what it is doing. The quality of their plants is subperb. The plants I have ordered from them have never failed me. Their packing and shipping procedure are excellent. What more can I say!

Positive MommaJo
(1 review)
On Jul 13, 2008, MommaJo Palmdale, CA wrote:

I live on the edge of the Mojave Desert in north Los Angeles County and need a source for drought resistant, xeriscape plants: I ordered several preplanned gardens (August Afternoons) to fill a large planter in the back of my yard. They arrived as promised, healthy and ready to grow. My miroclimate didn't support a couple of the plants but the majority of them are florishing this, the second, summer. I've just ordered grass and wild flower seed for the small patch of lawn in my redone backyard. The nursery that is redoing my back yard (GreenBee in Palmdale) was supportive of the plants and seeds High Country Gardens sells. The customer service was very responsive when I emailed questions as well. The internet catalogue is a well laid out, fun to peruse, site.

Positive ElizabethAnneM
(7 reviews)
On Jul 7, 2008, ElizabethAnneM Birmingham, AL wrote:

This is silly, but last fall, I had an order of Bee Balm and Phlox arrive. I had also ordered a lot of bulbs from other companies. I mistook the box of live plants from this company for the bulbs and threw them in the closet without thought. A full month later, I realized my mistake! I opened up the box to find the sad little plants...still moist and alive. I planted them, not expecting much (due to my own giant error). Believe it or not, they are all now flowering! That tells you how healthy and strong and well packaged they were! Crazy! They may come small, but they are MIGHTY!

Positive mikesmets
(9 reviews)
On Jun 28, 2008, mikesmets Waterbury, CT wrote:

I purchased a couple of Gaillardia plants. They arrived in beautiful condition and are both beginning to flower. I'd buy from them again. Unlike many mail order plants, they had a nice strong root system.

People who live east of the Mississippi, as I do, need to read the info on their web site. Not all of their plants will do well in rainy areas.

Neutral 4nonie
(1 review)
On Jun 21, 2008, 4nonie Coeur D Alene, ID wrote:

My garden club friends highly recommended High Country Gardens to me and I've been receiving their catalogs for a few months now. I placed my first order in mid-May. I received my nine standard pot plants (3 each of 3 different plants) when expected and in lovely shape and packaging. Very ingenious I thought. I immediately put the 9 containers outdoors in a shallow baking pan full of water as I couldn't get to planting for two full days after receipt. It's been a month now and 8 of the 9 plants are flourishing. The one that is completely dead used to be a Thymus serpyllum. All 3 are planted together and in the same manner. Why 1 would die and 2 flourish is a mystery to me unless it wasn't healthy to begin with. I'd like to know if others have had this problem.

Positive MissKitty5700
(1 review)
On Jun 19, 2008, MissKitty5700 Honeyville, UT wrote:

My experience with High Country Gardens has been great. I bought one of their pre-planned gardens. The plants arrived in great shape, for fall planting. They seemed to be maybe on the small side, but were very healthy. Smaller plants are probably easier to transplant and experience less shock, plus I'm sure they're easier to ship! One plant didn't make it overwinter, and they replaced it with no questions asked. It is now the second growing season, and the section of the yard where I put the pre-planned garden is the best looking spot in our yard! The plants have filled in beautifully, and they probably aren't even full-size quite yet. One plant has since died, but I have been so thrilled with everything in the grouping that I'm not upset about that at all, I mean, plants die, right? It may have been something I did.
What I love about this company is their great selection of xeriscaping plants, things you just don't find other places. I live in Utah, and it has been very difficult to find plants that can survive both the cold winters and the hot dry summers. High Country Gardens has been great for that reason. We also have a problem with deer and rabbits here, they keep eating my spring bulbs before they get a chance to bloom. But where I had the HCG plants (I specifically got deer and rabbit resistant varieties,) the critters didn't bother my bulbs.
I'm definitely going to keep adding more HCG plants into our landscape!

Positive sunwing
(1 review)
On Jun 17, 2008, sunwing Santa Fe, NM wrote:

I have purchased plants from HCG twice now - once last season (late April) and once this season (June). This review covers an entire, and primarily successful, growing season with their plants. I am very happy with this company and will purchase again and again. Their literature is helpful, colorful and educational. It is some of my favorite reading in February.

First Season Performance
Last year, when the xerix plants arrived, they appeared small (per other reviewer comments) but with big root systems. Two or three of the 30+ plants were slightly damaged; I trimmed these up. All were alive and looked pretty good. These plants were planted in 'reclaimed driveway' soil that had been very compacted in the past (heavy, alkaline clay typical to Northern NM), but loosened and amended with compost and thick bark mulch. The first season (after planting in April 2007) the plants actually grew pretty well, but not 'filled out' (to be expected). Two or three of the 30+ plants purchased did not survive through the first winter. Two or three others struggled but seem to be recovering now that it is early summer. The great balance of the plants, however, have virtually exploded this year and are *hugh* and very healthy. I could not be more thrilled -they are outperforming many of the nursery-bought versions that came in much larger pots. These plants were irrigated via drip irrigation 3x per week during their first growing season. Now they receive water 1x per week and perhaps up to 2-3 x per week once the real heat sets in. very water-wise, and they live up to the pictures published by HCG. Aside from the few I lost (about 10%), I'm very happy with their performance.

Positive Sue_Plezia
(1 review)
On Jun 13, 2008, Sue_Plezia Green Valley, AZ wrote:

I've ordered repeatedly from High Country Gardens. I just got an email notification of a great sale, placed an order, and they are unwilling to mail the plants to me now (no instant gratification!) I'm in the desert, it's 105F outside, and shipping plants now would surely kill them. I'm disappointed that I can't get the plants right away, but I feel that HCG is taking good care of me.

Positive Idahoan
(17 reviews)
On Jun 10, 2008, Idahoan Boise, ID (Zone 6a) wrote:

High Country just happens to be one of my favorite companies. The plants are consistent in size, they grow readily without pampering and the selection is outstanding! I truly wish we lived closer to their greenhouse. My bank account would not be happy! My daughter and I have decided that we both want one of everything for our yards.

I usually place 2 - 3 orders a year from HCG. I have NEVER been disappointed with the service or quality of the plants I ordered!

I received 2 orders from HCG this past week. Both arrived in great shape!

Thanks HCG!

Positive dixiedarling221
(2 reviews)
On Jun 10, 2008, dixiedarling221 Cartersville, GA wrote:

I just received my first order from High Country and am very pleased. Plants were healthy and well packed. All are now thriving in my garden. Will order again!

Positive Pollux
(1 review)
On Jun 5, 2008, Pollux Farmington, NM wrote:

We have ordered from HCG several times since last fall, all plants were shipped on time in excellent condition.
They are growing beautifully, in spite of some being quite small when we received them, most of them have started blooming already, after being in the ground only 2 months.
HCG in my opinion is an excellent company to do business with.

Positive joosbird
(3 reviews)
On Jun 3, 2008, joosbird Glenwood Springs, CO wrote:

Wonderful folks! I got a pre-planned garden for my workplace
The little planties were fine when they got here and detailed
explanations from these folks as to why the plant looked not
so good. all is well and I'm very happy. Their customer
service is GREAT too! Don't forget to order the root stimulator they offer! Good stuff- no transplant shock :D
these folks CARE about their plants and your successful

Positive dgname
(5 reviews)
On Jun 3, 2008, dgname Shawnee Mission, KS wrote:

I purchased Camassia bulbs from High Country last fall, which came up beautifully this spring. This spring I cancelled an order after my plans changed, and High Country was very accomdative. A first-rate company--I will go to them again and again.

Positive karynschultz
(1 review)
On Jun 2, 2008, karynschultz West Linn, OR wrote:

I've ordered online from 5 nurseries this year. The fastest shipment I received and the plants I received in the best condition were from High Country Gardens. I have ordered from them in past years and just placed another order with them. I would highly recommend them to anyone who was interested,. Karyn

Positive onegoodman1955
(20 reviews)
On Jun 2, 2008, onegoodman1955 Normal, IL (Zone 5b) wrote:

Finally - plants in the ground (one month) and doing great !

This spring was my first experience with HCG. I ordered $225 + of perennials; shipped to me (zone 5) April 1 as requested. Due to cold and sometimes frigid spring, the plants didn't see the garden until end of April. All of the plants are thriving, several are beginning to bloom.

I wasn't thrilled with the size of the plants upon receipt, but if they continue to grow at the current rate and survive the midwest winter, I will definitely order from HCG in 2009.

On August 15th, 2008, onegoodman1955 added the following:

Now August 14 and all plants have thrived to an extreme. The 6 Hummingbird Mints are looming over my 2nd year Butterfly Bushes and have drawn many many Hummingbirds.
Positive georgia_flowers
(3 reviews)
On May 31, 2008, georgia_flowers Blakely, GA wrote:

So glad I accidentally came upon this company and ordered. Absolutely 100% satisfied. The shipping and prices are reasonable and fast. They have such good advice and information on drought tolerant and xeric plants, some that are kind of hard to find elsewhere. Plants were healthy and thrived immediately. Couldn't help myself, had to go back and order some more!!!!!!!! Beware, you'll get addicted.......

Positive kaylee8268
(1 review)
On May 29, 2008, kaylee8268 Coatesville, IN wrote:

As always excellent plants, shipping and service. Prices and shipping are very reasonable.

Neutral angele
(3 reviews)
On May 28, 2008, angele wrote:

I am rating High Country Gardens with a positive but with a reservation.
Most importantly, the plants arrived in wonderful health. Second, the packing was outstanding. Only one plant, Caryopteris x clandonensis 'Longwood Blue', had minor breakage. Third, some of the plants I ordered are only available at HCG and I am thrilled to have them. I will be ordering again in the fall.

My main reservation is with one plant I received, Pelargonium Endlicherianum - Turkish Pelargonium. They are advertised in the catalog and on the web site as being "two year old blooming plants." While all the other plants I ordered had, wonderful roots that I had to 'rough up' before planting the roots on the Pelargonium Endlicherianum are almost non-existent. There are a very few very white, new looking roots and no older looking roots at all. The plants are also extremely small. I received this order 5/23/08 and sent an email to HCG 5/24/08. I didn’t expect an answer right away because of it being a holiday and a weekend though I did receive an almost immediate response; in part, it said: “I am sorry to hear that the Pelargonium Endlicherianum were so small and that the root systems were not well developed. I will need to investigate to see if the plants you were sent were from a group that were not ready rather than the group that should have been shipped.
I, or someone else from Customer Service will get back to you either Monday or Tuesday.”
It is now Wednesday and I have yet to hear back. I’m guessing HCG is still catching up from the holiday. If I hear from them, I will update my comments.

On May 28th, 2008, angele added the following:

I've heard back from HCG. I emailed a picture of the roots to them and they think they look fine but have put a note in my file regarding my concerns. I'm satisfied with their response. I am going to add some photos of the plants I received to my DG Journal or Diary so if you are interested you can see. I do expect these plants to survive but am not planting them in the ground. I'm putting them into larger pots and hope to plant them in the fall.
On September 19th, 2008, angele changed the rating from positive to neutral and added the following:

I'm changing my rating from positive to neutral is because I have received an order from ANOTHER company. This second order is FAR superior especially in the developement of the plant roots. Out of the entire HCG order only 1 plant has performed outstandingly - Agastache Ava. Several plants have done okay but more importantly several have done absolutely nothing. They are smaller than when I planted them in the Spring. It is my strong opinion that the Pelargonium Endlicherianum were not two year old plants as advertised. This really bothers me the most. I lost one and the other two are barely hanging on. The packing from HCG was outstanding but the plants, in my opinion, did not live up to the advertising.

The order I received from the different company has taken off like gangbusters. The roots were amazing. The plants showed almost no transplant shock and started growing within days. Several are already blooming. I am taking into consideration that I planted the order from HCG in mid-spring and this second order in late-summer. Both orders were of perennials.

If you were to ask me in person I would tell you that I probably will not order from them again. The Pelargonium Endlicherianum really left me with a bad feeling about HCG.

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