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Comments regarding High Country Gardens

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477 positives
44 neutrals
68 negatives

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RatingAuthorContent
Positive mikesmets
(9 reviews)
On Jun 28, 2008, mikesmets Waterbury, CT wrote:

I purchased a couple of Gaillardia plants. They arrived in beautiful condition and are both beginning to flower. I'd buy from them again. Unlike many mail order plants, they had a nice strong root system.

People who live east of the Mississippi, as I do, need to read the info on their web site. Not all of their plants will do well in rainy areas.

Neutral 4nonie
(1 review)
On Jun 21, 2008, 4nonie Coeur D Alene, ID wrote:

My garden club friends highly recommended High Country Gardens to me and I've been receiving their catalogs for a few months now. I placed my first order in mid-May. I received my nine standard pot plants (3 each of 3 different plants) when expected and in lovely shape and packaging. Very ingenious I thought. I immediately put the 9 containers outdoors in a shallow baking pan full of water as I couldn't get to planting for two full days after receipt. It's been a month now and 8 of the 9 plants are flourishing. The one that is completely dead used to be a Thymus serpyllum. All 3 are planted together and in the same manner. Why 1 would die and 2 flourish is a mystery to me unless it wasn't healthy to begin with. I'd like to know if others have had this problem.

Positive MissKitty5700
(1 review)
On Jun 19, 2008, MissKitty5700 Honeyville, UT wrote:

My experience with High Country Gardens has been great. I bought one of their pre-planned gardens. The plants arrived in great shape, for fall planting. They seemed to be maybe on the small side, but were very healthy. Smaller plants are probably easier to transplant and experience less shock, plus I'm sure they're easier to ship! One plant didn't make it overwinter, and they replaced it with no questions asked. It is now the second growing season, and the section of the yard where I put the pre-planned garden is the best looking spot in our yard! The plants have filled in beautifully, and they probably aren't even full-size quite yet. One plant has since died, but I have been so thrilled with everything in the grouping that I'm not upset about that at all, I mean, plants die, right? It may have been something I did.
What I love about this company is their great selection of xeriscaping plants, things you just don't find other places. I live in Utah, and it has been very difficult to find plants that can survive both the cold winters and the hot dry summers. High Country Gardens has been great for that reason. We also have a problem with deer and rabbits here, they keep eating my spring bulbs before they get a chance to bloom. But where I had the HCG plants (I specifically got deer and rabbit resistant varieties,) the critters didn't bother my bulbs.
I'm definitely going to keep adding more HCG plants into our landscape!

Positive sunwing
(1 review)
On Jun 17, 2008, sunwing Santa Fe, NM wrote:

I have purchased plants from HCG twice now - once last season (late April) and once this season (June). This review covers an entire, and primarily successful, growing season with their plants. I am very happy with this company and will purchase again and again. Their literature is helpful, colorful and educational. It is some of my favorite reading in February.

First Season Performance
Last year, when the xerix plants arrived, they appeared small (per other reviewer comments) but with big root systems. Two or three of the 30+ plants were slightly damaged; I trimmed these up. All were alive and looked pretty good. These plants were planted in 'reclaimed driveway' soil that had been very compacted in the past (heavy, alkaline clay typical to Northern NM), but loosened and amended with compost and thick bark mulch. The first season (after planting in April 2007) the plants actually grew pretty well, but not 'filled out' (to be expected). Two or three of the 30+ plants purchased did not survive through the first winter. Two or three others struggled but seem to be recovering now that it is early summer. The great balance of the plants, however, have virtually exploded this year and are *hugh* and very healthy. I could not be more thrilled -they are outperforming many of the nursery-bought versions that came in much larger pots. These plants were irrigated via drip irrigation 3x per week during their first growing season. Now they receive water 1x per week and perhaps up to 2-3 x per week once the real heat sets in. very water-wise, and they live up to the pictures published by HCG. Aside from the few I lost (about 10%), I'm very happy with their performance.

Positive Sue_Plezia
(1 review)
On Jun 13, 2008, Sue_Plezia Green Valley, AZ wrote:

I've ordered repeatedly from High Country Gardens. I just got an email notification of a great sale, placed an order, and they are unwilling to mail the plants to me now (no instant gratification!) I'm in the desert, it's 105F outside, and shipping plants now would surely kill them. I'm disappointed that I can't get the plants right away, but I feel that HCG is taking good care of me.

Positive Idahoan
(17 reviews)
On Jun 10, 2008, Idahoan Boise, ID (Zone 6a) wrote:

High Country just happens to be one of my favorite companies. The plants are consistent in size, they grow readily without pampering and the selection is outstanding! I truly wish we lived closer to their greenhouse. My bank account would not be happy! My daughter and I have decided that we both want one of everything for our yards.

I usually place 2 - 3 orders a year from HCG. I have NEVER been disappointed with the service or quality of the plants I ordered!

I received 2 orders from HCG this past week. Both arrived in great shape!

Thanks HCG!

Positive dixiedarling221
(2 reviews)
On Jun 10, 2008, dixiedarling221 Cartersville, GA wrote:

I just received my first order from High Country and am very pleased. Plants were healthy and well packed. All are now thriving in my garden. Will order again!

Positive Pollux
(1 review)
On Jun 5, 2008, Pollux Farmington, NM wrote:

We have ordered from HCG several times since last fall, all plants were shipped on time in excellent condition.
They are growing beautifully, in spite of some being quite small when we received them, most of them have started blooming already, after being in the ground only 2 months.
HCG in my opinion is an excellent company to do business with.

Positive joosbird
(3 reviews)
On Jun 3, 2008, joosbird Glenwood Springs, CO wrote:

Wonderful folks! I got a pre-planned garden for my workplace
The little planties were fine when they got here and detailed
explanations from these folks as to why the plant looked not
so good. all is well and I'm very happy. Their customer
service is GREAT too! Don't forget to order the root stimulator they offer! Good stuff- no transplant shock :D
these folks CARE about their plants and your successful
gardening.

Positive dgname
(5 reviews)
On Jun 3, 2008, dgname Shawnee Mission, KS wrote:

I purchased Camassia bulbs from High Country last fall, which came up beautifully this spring. This spring I cancelled an order after my plans changed, and High Country was very accomdative. A first-rate company--I will go to them again and again.

Positive karynschultz
(1 review)
On Jun 2, 2008, karynschultz West Linn, OR wrote:

I've ordered online from 5 nurseries this year. The fastest shipment I received and the plants I received in the best condition were from High Country Gardens. I have ordered from them in past years and just placed another order with them. I would highly recommend them to anyone who was interested,. Karyn

Positive onegoodman1955
(14 reviews)
On Jun 2, 2008, onegoodman1955 Normal, IL (Zone 5b) wrote:

Finally - plants in the ground (one month) and doing great !

This spring was my first experience with HCG. I ordered $225 + of perennials; shipped to me (zone 5) April 1 as requested. Due to cold and sometimes frigid spring, the plants didn't see the garden until end of April. All of the plants are thriving, several are beginning to bloom.

I wasn't thrilled with the size of the plants upon receipt, but if they continue to grow at the current rate and survive the midwest winter, I will definitely order from HCG in 2009.


On August 15th, 2008, onegoodman1955 added the following:

Now August 14 and all plants have thrived to an extreme. The 6 Hummingbird Mints are looming over my 2nd year Butterfly Bushes and have drawn many many Hummingbirds.
Positive georgia_flowers
(3 reviews)
On May 31, 2008, georgia_flowers Blakely, GA wrote:

So glad I accidentally came upon this company and ordered. Absolutely 100% satisfied. The shipping and prices are reasonable and fast. They have such good advice and information on drought tolerant and xeric plants, some that are kind of hard to find elsewhere. Plants were healthy and thrived immediately. Couldn't help myself, had to go back and order some more!!!!!!!! Beware, you'll get addicted.......

Positive kaylee8268
(1 review)
On May 29, 2008, kaylee8268 Coatesville, IN wrote:

As always excellent plants, shipping and service. Prices and shipping are very reasonable.

Neutral angele
(3 reviews)
On May 28, 2008, angele wrote:

I am rating High Country Gardens with a positive but with a reservation.
Most importantly, the plants arrived in wonderful health. Second, the packing was outstanding. Only one plant, Caryopteris x clandonensis 'Longwood Blue', had minor breakage. Third, some of the plants I ordered are only available at HCG and I am thrilled to have them. I will be ordering again in the fall.

My main reservation is with one plant I received, Pelargonium Endlicherianum - Turkish Pelargonium. They are advertised in the catalog and on the web site as being "two year old blooming plants." While all the other plants I ordered had, wonderful roots that I had to 'rough up' before planting the roots on the Pelargonium Endlicherianum are almost non-existent. There are a very few very white, new looking roots and no older looking roots at all. The plants are also extremely small. I received this order 5/23/08 and sent an email to HCG 5/24/08. I didnt expect an answer right away because of it being a holiday and a weekend though I did receive an almost immediate response; in part, it said: I am sorry to hear that the Pelargonium Endlicherianum were so small and that the root systems were not well developed. I will need to investigate to see if the plants you were sent were from a group that were not ready rather than the group that should have been shipped.
I, or someone else from Customer Service will get back to you either Monday or Tuesday.
It is now Wednesday and I have yet to hear back. Im guessing HCG is still catching up from the holiday. If I hear from them, I will update my comments.


On May 28th, 2008, angele added the following:

**
I've heard back from HCG. I emailed a picture of the roots to them and they think they look fine but have put a note in my file regarding my concerns. I'm satisfied with their response. I am going to add some photos of the plants I received to my DG Journal or Diary so if you are interested you can see. I do expect these plants to survive but am not planting them in the ground. I'm putting them into larger pots and hope to plant them in the fall.
On September 19th, 2008, angele changed the rating from positive to neutral and added the following:

I'm changing my rating from positive to neutral is because I have received an order from ANOTHER company. This second order is FAR superior especially in the developement of the plant roots. Out of the entire HCG order only 1 plant has performed outstandingly - Agastache Ava. Several plants have done okay but more importantly several have done absolutely nothing. They are smaller than when I planted them in the Spring. It is my strong opinion that the Pelargonium Endlicherianum were not two year old plants as advertised. This really bothers me the most. I lost one and the other two are barely hanging on. The packing from HCG was outstanding but the plants, in my opinion, did not live up to the advertising.

The order I received from the different company has taken off like gangbusters. The roots were amazing. The plants showed almost no transplant shock and started growing within days. Several are already blooming. I am taking into consideration that I planted the order from HCG in mid-spring and this second order in late-summer. Both orders were of perennials.

If you were to ask me in person I would tell you that I probably will not order from them again. The Pelargonium Endlicherianum really left me with a bad feeling about HCG.
Positive outdoorlover
(3 reviews)
On May 27, 2008, outdoorlover Enid, OK (Zone 7a) wrote:

Over the last 10 years, I have ordered from numerous mail order nurseries mainly because we do not have much plant selection within a 2 hour drive. High Country Gardens is the company I have found which repeatedly sends out healthy, vigorous, and easy to grow plants. If I'm searching for a plant, I check High Country Gardens first because of the success I have had with them.

Positive formisfunction
(9 reviews)
On May 21, 2008, formisfunction Bethesda, MD wrote:

Great, healthy plants that are all happy and wanting to grow.

Even better, these guys seem to get how to do mail order business. Crisp, effective and prompt communication as to order status. Quick shipping. Good packaging. Excellent customer service when there is a problem (1 little plant came in severely hurting, and they immediately just sent out a replacement, one that arrived nice and healthy).

Terrific place.

Positive wyowonder
(3 reviews)
On May 21, 2008, wyowonder Casper, WY wrote:

I have placed several orders with HCG over the past few years and never had a problem. This time one of the plants was damaged and died within a few days of receipt. I called customer service and all lines were busy. Instead of being asked to hold, I was able to leave a message with the details of the problem and request a replacement. I received a call back later that day to tell me that the plant would be replaced and when I could expect it to arrive. Very easy and excellent service.

Positive salandry54
(2 reviews)
On May 20, 2008, salandry54 Jeanerette, LA wrote:

I ordered from this company for the first time this year and am very disappointed...I ordered 2 of the echinacea: Big Sky "Sunrise," and the plants arrived VERY SMALL. I planted them immediately and have been faithfully tending to them, but the leaves are turning brown and crispy and they are not thriving at all. Being that they are still somewhat alive, I have not contacted the company yet. The plants will probably die right after the deadline for receiving a refund/credit! I'll keep you all posted.


On May 22nd, 2008, salandry54 changed the rating from negative to positive and added the following:

I emailed the company rep. after seeing her reply on Davesgarden.com. She gave me several options: replacements plants, company credit to use later, or refund. I chose refund due to the fact that the heat index for my zone is now 97 degrees, and new plants would suffer. She was prompt and cordial and easy to communicate with. So, I have changed my rating to Positive.
On May 20, 2008, High Country Gardens responded with:

"


On May 20, 2008 2:20 PM, High Country Gardens added:

High Country Gardens leads the way in providing top notch Customer Service. We have 120 day guarantee from date of receipt. I encourage you to contact me and I would be glad to process a claim for the plants. You can email me at plants@highcountrygardens.com Attn: Victoria.

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Gardens
1-800-925-9387 ext. 3023
"


Negative suel
(5 reviews)
On May 20, 2008, suel Vinton, VA wrote:

I received 6 Hidcote Superior lavender plants 5/9/08 and they were totally gray & dead-looking. I promply planted them hoping that signs of life would appear; it's 5/20/08 and still NO signs of life. I requested a refund which they granted, but did not get $9.99 in shipping back. I feel the shipping should be refunded as well after receiving dead plants, but customer service refused. I'm VERY unhappy & will definitely NOT order from them again.

Neutral mwieder
(11 reviews)
On May 19, 2008, mwieder Beachwood, OH wrote:

Placed my first order with them this spring and am very satisifed. Plants arrived the week I requested and were not dried out despite my East Coast location. Except one, everything arrived in good size and healthy. One Salvia that they shipped was packed with too much water, and sustained significant root damage, so they are reshipping it. I'm not sure how well some of these Western plants will grow here, but if they fail, it won't be the fault of HCG.


On June 2nd, 2008, mwieder changed the rating from positive to neutral and added the following:

The replacement they sent showed up worse off then the original; upon inspecition it looks like they just took a cutting from another plant, put it in soil and shipped it over. They made the same mistake they did last time, waterlogging the soil, which is very bad for a salvia and kills the roots. I told them explicitly this was the problem the first time and they repeated it again. You'd think for a company that expresses expertise in xeric plants, they would know not to ship them in water logged soil.
Positive marthac127
(1 review)
On May 18, 2008, marthac127 Littleton, CO wrote:

I moved to Denver 6 years ago and bought a house with a lawn and a few meager plants that were mostly dead. Over the past 6 years I have ordered anywhere from 5 to 20 plants a year from High Country Gardens and my yard is now beautiful! The plants arrive in good condition and with thorough information on planting and maintenance. I love this company!

Positive dmj1218
(23 reviews)
On May 17, 2008, dmj1218 west Houston, TX (Zone 9a) wrote:

This is the first year I've ordered perennials from HGC--on 4/9/2008 I put in my first order (10 plants). The order arrived within 10 calender days, expertly packed. I was so pleased with them I put in an additional order on 4/22/2008 for 11 additional plants; they included a 10% discount on a future order with the first order, and that was greatly appreciated. Same professional service and timely arrival; and their shipping charges are extremely reasonable, all the more so considering the high level of professionalism evidenced by their packing/shipping methods.

All their plants transitioned splendidly into my garden and all have shown significant growth since their arrival. I can only honestly say the same for one other internet, mail-order company.

I am so pleased with them that they will definitely be getting a large portion of my perennial plant business in the future.

Positive burghguta
(3 reviews)
On May 16, 2008, burghguta Sewickley, PA wrote:

This was the first year I ordered from HCG. The plants were shipped very promptly, were packed well, and they were in great shape and bigger than most other companies ship. I am very happy with them, and will purchase from HCG again.

Positive Melissa_D
(4 reviews)
On May 15, 2008, Melissa_D Pittsburgh, PA (Zone 6a) wrote:

I've ordered from HCG three times in the past year, and all three orders have been completely hassle-free. Their selection is well-varied, though I will advise people who live in Mid-Atlantic like me to be careful about the water preferences of the plants. I planted an anacyclus depressus (Mt. Atlas daisy), and between a wet year and the critters in my yard, the poor thing didn't stand a chance.

Positive slatwood
(4 reviews)
On May 13, 2008, slatwood Sun City, AZ (Zone 9b) wrote:

Have been ordering from HCG for many years. I was heartbroken when I moved from my home, replete with plants (mostly HGC) and moved to a retirement community with rock lawns -- and my house had one ugly cactus, period, end of landscaping. Just ordered again, and am planting out bitsy plants I know will grow and thrive. I'll get my "old home" look back pretty soon, still with HCG. PS Their packaging is awesome, plants always arrive in wonderful shape --- even here in the low desert.

Negative dannygates58
(17 reviews)
On May 11, 2008, dannygates58 Jefferson, NH wrote:

This was the first time I ordered from High Country and it will be the past. I recieved 4 Pineleaf Penstemon and on each between 1/3 to 1/2 was dead and brown and needs to be cut back. The plants are not that big to begin with so It will be at least a year before I get ant enjoyment from them. The Yucca Rostrata I ordered had 9 spikes all of which had end damage between 2-3 inches and it too needed to be cut back in half. Honastly I wouldnt have bought plants of this poor a quality on a 1/2 off table at a retail nursury. They are alive which is why I am giving them a neutral not a negative. I have never had to leave a bad review before. I have photos loaded of what I recieved if anyone is interested


On May 19th, 2008, dannygates58 changed the rating from neutral to negative and added the following:

Its a week later and the penstemons are now offically dead. Really a complete waste of money
On May 11, 2008, High Country Gardens responded with:

"


On May 20, 2008 3:07 PM, High Country Gardens added:

High Country Gardens does have a 120 day guarantee. Please contact us if you would like to process a claim.

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Garden
1-800-925-9387 ext. 3023
plants@highcountrygardens.com
"


Neutral njjpl
(17 reviews)
On May 11, 2008, njjpl Pequannock, NJ wrote:

The plants I received were tiny. They are now resting in the garden, but I can barely see them. One of the agastaches arrived dead. Love the catalog, but not too pleased with the plants.

Positive ksgarden
(6 reviews)
On May 1, 2008, ksgarden Freehold, NJ (Zone 6b) wrote:

I ordered three plants as a test order, two stachys Silver Carpet and a lavender. The plants were small, each about 3 to 4 inches high; the stachys are doing well. The lavender arrived with all black leaves. I emailed them and was told to cut off all black leaves and let the plant "put energy into new growth". They also wrote that the plant likely came through hot conditions or was "overly moist" which caused the black leaves. The 'new growth' was about 1/8th. of an inch and hard to see! but I did as advised. I am not a novice gardener. The plant died.
I will amend this rating to positive or negative based on how customer service handles this. If they send a replacement rather than a refund that is fine by me, but if the problem was due to hot conditions on the way, well it is much hotter now!


On May 15th, 2008, ksgarden changed the rating from neutral to positive and added the following:

I received a refund. Customer service was efficient and cheerful.
On May 1, 2008, High Country Gardens responded with:

"


On May 1, 2008 2:03 PM, High Country Gardens added:

I will be happy to process a claim for you. Please contact me toll free 1-800-925-9387 ext. 3023 or email plants@highcountrygardens.com Attn: Victoria with your full name and address so I can locate you in our system.

Victoria Peralta
Customer Service Supervisor
High Country Gardens"


Positive straight8s
(3 reviews)
On Apr 28, 2008, straight8s Boise, ID wrote:

Very pleased with my order. Everything looks great and I always enjoy your catalog.

Positive carpincho70
(8 reviews)
On Apr 28, 2008, carpincho70 Hot Springs National Park, AR wrote:

excellent customer service. wonderful, healthy plants!!!!!!!!

Positive lsterrell
(3 reviews)
On Apr 27, 2008, lsterrell Memphis, TN wrote:

So pleasant to deal with! My plants arrived in good shape, well packaged, when promised.

Positive mudpiegirl
(15 reviews)
On Apr 27, 2008, mudpiegirl Los Lunas, NM wrote:

I live in New Mexico, so it has been a long time since I have used their mail order service--usually I go to their store. I used to make the trek to Santa Fe, but recently they opened stores closer to me. I've been repeatedly disappointed in their Albuquerque storefronts selection and service, so I finally gave up and ordered from their catalog. I was really impressed. The last time I ordered from them was years ago, but the quality this time was incredibly improved! My plants were in fantastic shape, very healthy and clearly carefully chosen. They were also very artfully packed for shipment and all of them arrived in perfect shape, exactly when I requested them. Plants are a little more expensive when ordered this way, but given the high quality, certainty of getting what you want, and ease of having them delivered to your door, I may just save myself the gas and order this way all the time! Their web site is also very nice--not just for the good descriptions and pictures, but they have a lot of excellent information on xeriscaping and native southwestern plants. For those too far away to have the choice of going to their stores or ordering mail-order, I would definitely recommend this company's mail order service!


On April 19th, 2009, mudpiegirl added the following:

Another year, another order, another box of perfectly packed plants in excellent condition!
Positive cacTYEpete9
(2 reviews)
On Apr 27, 2008, cacTYEpete9 Chester, NY wrote:

Received my 1st order from High Country Gardens on 4/25. As advertised, all plants were delivered promptly in great shape, no damaged leaves and roots were very healthy. I look forward to my next order(s), and many years of enjoyment these plants should bring to my garden(s).

Positive deeskid57
(2 reviews)
On Apr 26, 2008, deeskid57 Owensboro, KY wrote:

I ordered 4 Agastache & 1 Silene Regia earlier this month. They were shipped almost immediately in LARGE pots. They were well packed and padded protecting them from being disturbed by "inconsiderate" mail/shipping handlers and machinery..The plants I received were larger than most mail order companies and healthy looking. They were a smidge bit distressed from being tightly packed and padded in a dark box in shall we say "WARM" temps but that was expected. As SOON as they arrived, they were carefully unpacked, watered and placed in a sheltered location to get them aclimated...They perked up almost immediately and look VERY happy to be at their new home.

Positive treeguy_NY
(12 reviews)
On Apr 25, 2008, treeguy_NY West Seneca, NY (Zone 6a) wrote:

I have ordered cold hardy cacti, agaves, and yuccas from this company on more than one occasion. This spring I ordered two yucca species. I have never been disapointed with the product I received. They are an excellent source for (somewhat) inexpensive cold hardy cacti, agaves, and yuccas for those of us attempting to push our zone.

Positive bobbi_s
(16 reviews)
On Apr 12, 2008, bobbi_s Richland, WA (Zone 7a) wrote:

After hearing many wonderful reviews from the garden club I belong to, I decided to place an order. The plants arrived in perfect shape, and were really nice looking. The plants seem to be cold hardy, and drought resistant, thus not needing much water. I was very pleased with the plants that I received, and will be ordering from them again!

Positive dlstafford
(5 reviews)
On Apr 6, 2008, dlstafford Simi Valley, CA wrote:

I live in a warm, dry climate in California and so High Country Gardens has been a great place for me to find a nice variety of waterwise plants. I have ordered from them several times and have been completely satisfied. Easy and useful website.

Positive Gardentoad
(1 review)
On Apr 4, 2008, Gardentoad Indianapolis, IN wrote:

I am very pleased with my order. I bought all suculants and cacti. They were very well packaged and nice sized plants.
I will order from HCG again.

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