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Comments regarding High Country Gardens

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496 positives
46 neutrals
74 negatives

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RatingAuthorContent
Positive georgia_flowers
(3 reviews)
On May 31, 2008, georgia_flowers Blakely, GA wrote:

So glad I accidentally came upon this company and ordered. Absolutely 100% satisfied. The shipping and prices are reasonable and fast. They have such good advice and information on drought tolerant and xeric plants, some that are kind of hard to find elsewhere. Plants were healthy and thrived immediately. Couldn't help myself, had to go back and order some more!!!!!!!! Beware, you'll get addicted.......

Positive kaylee8268
(1 review)
On May 29, 2008, kaylee8268 Coatesville, IN wrote:

As always excellent plants, shipping and service. Prices and shipping are very reasonable.

Neutral angele
(3 reviews)
On May 28, 2008, angele wrote:

I am rating High Country Gardens with a positive but with a reservation.
Most importantly, the plants arrived in wonderful health. Second, the packing was outstanding. Only one plant, Caryopteris x clandonensis 'Longwood Blue', had minor breakage. Third, some of the plants I ordered are only available at HCG and I am thrilled to have them. I will be ordering again in the fall.

My main reservation is with one plant I received, Pelargonium Endlicherianum - Turkish Pelargonium. They are advertised in the catalog and on the web site as being "two year old blooming plants." While all the other plants I ordered had, wonderful roots that I had to 'rough up' before planting the roots on the Pelargonium Endlicherianum are almost non-existent. There are a very few very white, new looking roots and no older looking roots at all. The plants are also extremely small. I received this order 5/23/08 and sent an email to HCG 5/24/08. I didnt expect an answer right away because of it being a holiday and a weekend though I did receive an almost immediate response; in part, it said: I am sorry to hear that the Pelargonium Endlicherianum were so small and that the root systems were not well developed. I will need to investigate to see if the plants you were sent were from a group that were not ready rather than the group that should have been shipped.
I, or someone else from Customer Service will get back to you either Monday or Tuesday.
It is now Wednesday and I have yet to hear back. Im guessing HCG is still catching up from the holiday. If I hear from them, I will update my comments.


On May 28th, 2008, angele added the following:

**
I've heard back from HCG. I emailed a picture of the roots to them and they think they look fine but have put a note in my file regarding my concerns. I'm satisfied with their response. I am going to add some photos of the plants I received to my DG Journal or Diary so if you are interested you can see. I do expect these plants to survive but am not planting them in the ground. I'm putting them into larger pots and hope to plant them in the fall.
On September 19th, 2008, angele changed the rating from positive to neutral and added the following:

I'm changing my rating from positive to neutral is because I have received an order from ANOTHER company. This second order is FAR superior especially in the developement of the plant roots. Out of the entire HCG order only 1 plant has performed outstandingly - Agastache Ava. Several plants have done okay but more importantly several have done absolutely nothing. They are smaller than when I planted them in the Spring. It is my strong opinion that the Pelargonium Endlicherianum were not two year old plants as advertised. This really bothers me the most. I lost one and the other two are barely hanging on. The packing from HCG was outstanding but the plants, in my opinion, did not live up to the advertising.

The order I received from the different company has taken off like gangbusters. The roots were amazing. The plants showed almost no transplant shock and started growing within days. Several are already blooming. I am taking into consideration that I planted the order from HCG in mid-spring and this second order in late-summer. Both orders were of perennials.

If you were to ask me in person I would tell you that I probably will not order from them again. The Pelargonium Endlicherianum really left me with a bad feeling about HCG.
Positive outdoorlover
(4 reviews)
On May 27, 2008, outdoorlover Enid, OK (Zone 7a) wrote:

Over the last 10 years, I have ordered from numerous mail order nurseries mainly because we do not have much plant selection within a 2 hour drive. High Country Gardens is the company I have found which repeatedly sends out healthy, vigorous, and easy to grow plants. If I'm searching for a plant, I check High Country Gardens first because of the success I have had with them.

Positive formisfunction
(9 reviews)
On May 21, 2008, formisfunction Bethesda, MD wrote:

Great, healthy plants that are all happy and wanting to grow.

Even better, these guys seem to get how to do mail order business. Crisp, effective and prompt communication as to order status. Quick shipping. Good packaging. Excellent customer service when there is a problem (1 little plant came in severely hurting, and they immediately just sent out a replacement, one that arrived nice and healthy).

Terrific place.

Positive wyowonder
(3 reviews)
On May 21, 2008, wyowonder Casper, WY wrote:

I have placed several orders with HCG over the past few years and never had a problem. This time one of the plants was damaged and died within a few days of receipt. I called customer service and all lines were busy. Instead of being asked to hold, I was able to leave a message with the details of the problem and request a replacement. I received a call back later that day to tell me that the plant would be replaced and when I could expect it to arrive. Very easy and excellent service.

Positive salandry54
(2 reviews)
On May 20, 2008, salandry54 Jeanerette, LA wrote:

I ordered from this company for the first time this year and am very disappointed...I ordered 2 of the echinacea: Big Sky "Sunrise," and the plants arrived VERY SMALL. I planted them immediately and have been faithfully tending to them, but the leaves are turning brown and crispy and they are not thriving at all. Being that they are still somewhat alive, I have not contacted the company yet. The plants will probably die right after the deadline for receiving a refund/credit! I'll keep you all posted.


On May 22nd, 2008, salandry54 changed the rating from negative to positive and added the following:

I emailed the company rep. after seeing her reply on Davesgarden.com. She gave me several options: replacements plants, company credit to use later, or refund. I chose refund due to the fact that the heat index for my zone is now 97 degrees, and new plants would suffer. She was prompt and cordial and easy to communicate with. So, I have changed my rating to Positive.
On May 20, 2008, High Country Gardens responded with:

"


On May 20, 2008 2:20 PM, High Country Gardens added:

High Country Gardens leads the way in providing top notch Customer Service. We have 120 day guarantee from date of receipt. I encourage you to contact me and I would be glad to process a claim for the plants. You can email me at plants@highcountrygardens.com Attn: Victoria.

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Gardens
1-800-925-9387 ext. 3023
"


Negative suel
(5 reviews)
On May 20, 2008, suel Vinton, VA wrote:

I received 6 Hidcote Superior lavender plants 5/9/08 and they were totally gray & dead-looking. I promply planted them hoping that signs of life would appear; it's 5/20/08 and still NO signs of life. I requested a refund which they granted, but did not get $9.99 in shipping back. I feel the shipping should be refunded as well after receiving dead plants, but customer service refused. I'm VERY unhappy & will definitely NOT order from them again.

Neutral mwieder
(14 reviews)
On May 19, 2008, mwieder Beachwood, OH wrote:

Placed my first order with them this spring and am very satisifed. Plants arrived the week I requested and were not dried out despite my East Coast location. Except one, everything arrived in good size and healthy. One Salvia that they shipped was packed with too much water, and sustained significant root damage, so they are reshipping it. I'm not sure how well some of these Western plants will grow here, but if they fail, it won't be the fault of HCG.


On June 2nd, 2008, mwieder changed the rating from positive to neutral and added the following:

The replacement they sent showed up worse off then the original; upon inspecition it looks like they just took a cutting from another plant, put it in soil and shipped it over. They made the same mistake they did last time, waterlogging the soil, which is very bad for a salvia and kills the roots. I told them explicitly this was the problem the first time and they repeated it again. You'd think for a company that expresses expertise in xeric plants, they would know not to ship them in water logged soil.
Positive marthac127
(1 review)
On May 18, 2008, marthac127 Littleton, CO wrote:

I moved to Denver 6 years ago and bought a house with a lawn and a few meager plants that were mostly dead. Over the past 6 years I have ordered anywhere from 5 to 20 plants a year from High Country Gardens and my yard is now beautiful! The plants arrive in good condition and with thorough information on planting and maintenance. I love this company!

Positive dmj1218
(23 reviews)
On May 17, 2008, dmj1218 west Houston, TX (Zone 9a) wrote:

This is the first year I've ordered perennials from HGC--on 4/9/2008 I put in my first order (10 plants). The order arrived within 10 calender days, expertly packed. I was so pleased with them I put in an additional order on 4/22/2008 for 11 additional plants; they included a 10% discount on a future order with the first order, and that was greatly appreciated. Same professional service and timely arrival; and their shipping charges are extremely reasonable, all the more so considering the high level of professionalism evidenced by their packing/shipping methods.

All their plants transitioned splendidly into my garden and all have shown significant growth since their arrival. I can only honestly say the same for one other internet, mail-order company.

I am so pleased with them that they will definitely be getting a large portion of my perennial plant business in the future.

Positive burghguta
(3 reviews)
On May 16, 2008, burghguta Sewickley, PA wrote:

This was the first year I ordered from HCG. The plants were shipped very promptly, were packed well, and they were in great shape and bigger than most other companies ship. I am very happy with them, and will purchase from HCG again.

Positive Melissa_D
(4 reviews)
On May 15, 2008, Melissa_D Pittsburgh, PA (Zone 6a) wrote:

I've ordered from HCG three times in the past year, and all three orders have been completely hassle-free. Their selection is well-varied, though I will advise people who live in Mid-Atlantic like me to be careful about the water preferences of the plants. I planted an anacyclus depressus (Mt. Atlas daisy), and between a wet year and the critters in my yard, the poor thing didn't stand a chance.

Positive slatwood
(4 reviews)
On May 13, 2008, slatwood Sun City, AZ (Zone 9b) wrote:

Have been ordering from HCG for many years. I was heartbroken when I moved from my home, replete with plants (mostly HGC) and moved to a retirement community with rock lawns -- and my house had one ugly cactus, period, end of landscaping. Just ordered again, and am planting out bitsy plants I know will grow and thrive. I'll get my "old home" look back pretty soon, still with HCG. PS Their packaging is awesome, plants always arrive in wonderful shape --- even here in the low desert.

Negative dannygates58
(17 reviews)
On May 11, 2008, dannygates58 Jefferson, NH wrote:

This was the first time I ordered from High Country and it will be the past. I recieved 4 Pineleaf Penstemon and on each between 1/3 to 1/2 was dead and brown and needs to be cut back. The plants are not that big to begin with so It will be at least a year before I get ant enjoyment from them. The Yucca Rostrata I ordered had 9 spikes all of which had end damage between 2-3 inches and it too needed to be cut back in half. Honastly I wouldnt have bought plants of this poor a quality on a 1/2 off table at a retail nursury. They are alive which is why I am giving them a neutral not a negative. I have never had to leave a bad review before. I have photos loaded of what I recieved if anyone is interested


On May 19th, 2008, dannygates58 changed the rating from neutral to negative and added the following:

Its a week later and the penstemons are now offically dead. Really a complete waste of money
On May 11, 2008, High Country Gardens responded with:

"


On May 20, 2008 3:07 PM, High Country Gardens added:

High Country Gardens does have a 120 day guarantee. Please contact us if you would like to process a claim.

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Garden
1-800-925-9387 ext. 3023
plants@highcountrygardens.com
"


Neutral njjpl
(18 reviews)
On May 11, 2008, njjpl Pequannock, NJ wrote:

The plants I received were tiny. They are now resting in the garden, but I can barely see them. One of the agastaches arrived dead. Love the catalog, but not too pleased with the plants.

Positive ksgarden
(6 reviews)
On May 1, 2008, ksgarden Freehold, NJ (Zone 6b) wrote:

I ordered three plants as a test order, two stachys Silver Carpet and a lavender. The plants were small, each about 3 to 4 inches high; the stachys are doing well. The lavender arrived with all black leaves. I emailed them and was told to cut off all black leaves and let the plant "put energy into new growth". They also wrote that the plant likely came through hot conditions or was "overly moist" which caused the black leaves. The 'new growth' was about 1/8th. of an inch and hard to see! but I did as advised. I am not a novice gardener. The plant died.
I will amend this rating to positive or negative based on how customer service handles this. If they send a replacement rather than a refund that is fine by me, but if the problem was due to hot conditions on the way, well it is much hotter now!


On May 15th, 2008, ksgarden changed the rating from neutral to positive and added the following:

I received a refund. Customer service was efficient and cheerful.
On May 1, 2008, High Country Gardens responded with:

"


On May 1, 2008 2:03 PM, High Country Gardens added:

I will be happy to process a claim for you. Please contact me toll free 1-800-925-9387 ext. 3023 or email plants@highcountrygardens.com Attn: Victoria with your full name and address so I can locate you in our system.

Victoria Peralta
Customer Service Supervisor
High Country Gardens"


Positive straight8s
(3 reviews)
On Apr 28, 2008, straight8s Boise, ID wrote:

Very pleased with my order. Everything looks great and I always enjoy your catalog.

Positive carpincho70
(8 reviews)
On Apr 28, 2008, carpincho70 Hot Springs National Park, AR wrote:

excellent customer service. wonderful, healthy plants!!!!!!!!

Positive lsterrell
(3 reviews)
On Apr 27, 2008, lsterrell Memphis, TN wrote:

So pleasant to deal with! My plants arrived in good shape, well packaged, when promised.

Positive mudpiegirl
(15 reviews)
On Apr 27, 2008, mudpiegirl (Zone 7a) wrote:

I live in New Mexico, so it has been a long time since I have used their mail order service--usually I go to their store. I used to make the trek to Santa Fe, but recently they opened stores closer to me. I've been repeatedly disappointed in their Albuquerque storefronts selection and service, so I finally gave up and ordered from their catalog. I was really impressed. The last time I ordered from them was years ago, but the quality this time was incredibly improved! My plants were in fantastic shape, very healthy and clearly carefully chosen. They were also very artfully packed for shipment and all of them arrived in perfect shape, exactly when I requested them. Plants are a little more expensive when ordered this way, but given the high quality, certainty of getting what you want, and ease of having them delivered to your door, I may just save myself the gas and order this way all the time! Their web site is also very nice--not just for the good descriptions and pictures, but they have a lot of excellent information on xeriscaping and native southwestern plants. For those too far away to have the choice of going to their stores or ordering mail-order, I would definitely recommend this company's mail order service!


On April 19th, 2009, mudpiegirl added the following:

Another year, another order, another box of perfectly packed plants in excellent condition!
Positive cacTYEpete9
(2 reviews)
On Apr 27, 2008, cacTYEpete9 Chester, NY wrote:

Received my 1st order from High Country Gardens on 4/25. As advertised, all plants were delivered promptly in great shape, no damaged leaves and roots were very healthy. I look forward to my next order(s), and many years of enjoyment these plants should bring to my garden(s).

Positive deeskid57
(2 reviews)
On Apr 26, 2008, deeskid57 Owensboro, KY wrote:

I ordered 4 Agastache & 1 Silene Regia earlier this month. They were shipped almost immediately in LARGE pots. They were well packed and padded protecting them from being disturbed by "inconsiderate" mail/shipping handlers and machinery..The plants I received were larger than most mail order companies and healthy looking. They were a smidge bit distressed from being tightly packed and padded in a dark box in shall we say "WARM" temps but that was expected. As SOON as they arrived, they were carefully unpacked, watered and placed in a sheltered location to get them aclimated...They perked up almost immediately and look VERY happy to be at their new home.

Positive treeguy_NY
(14 reviews)
On Apr 25, 2008, treeguy_NY West Seneca, NY (Zone 6a) wrote:

I have ordered cold hardy cacti, agaves, and yuccas from this company on more than one occasion. This spring I ordered two yucca species. I have never been disapointed with the product I received. They are an excellent source for (somewhat) inexpensive cold hardy cacti, agaves, and yuccas for those of us attempting to push our zone.

Positive bobbi_s
(20 reviews)
On Apr 12, 2008, bobbi_s Richland, WA (Zone 7a) wrote:

After hearing many wonderful reviews from the garden club I belong to, I decided to place an order. The plants arrived in perfect shape, and were really nice looking. The plants seem to be cold hardy, and drought resistant, thus not needing much water. I was very pleased with the plants that I received, and will be ordering from them again!

Positive dlstafford
(5 reviews)
On Apr 6, 2008, dlstafford Simi Valley, CA wrote:

I live in a warm, dry climate in California and so High Country Gardens has been a great place for me to find a nice variety of waterwise plants. I have ordered from them several times and have been completely satisfied. Easy and useful website.

Positive Gardentoad
(1 review)
On Apr 4, 2008, Gardentoad Indianapolis, IN wrote:

I am very pleased with my order. I bought all suculants and cacti. They were very well packaged and nice sized plants.
I will order from HCG again.

Positive davescollision1
(1 review)
On Apr 4, 2008, davescollision1 Ho-Ho-Kus, NJ wrote:

Had the best experience with High Country gardens. The packing and condition of plants were the best i had from any mail order company. Plants had great root systems and were very healthy.It was just a pleasure dealing with them. Rich In New Jersey

Positive Asuquita819
(2 reviews)
On Apr 1, 2008, Asuquita819 Bethlehem, PA wrote:

I ordered chilopsis linearis and liatris ligulistylus and was very happy with my order. They arrived at the time I was told they would. The plants were a nice size and very healthy.

I will be doing a lot more business with High Country Gardens.

Positive jdnm2003
(1 review)
On Mar 31, 2008, jdnm2003 Mesa, AZ wrote:

These guys are awesome!. I've placed several orders with them and all the plants have arrived in good shape. My last order I had an issue -- where I wanted to plant had about 12 to 14 inches of pure caliche. I called them and they where able to hold my order no questions asked so I could go get a sledge hammer and break up the problem soil.

Their selection and service are the best I've found.

Positive Marymame
(4 reviews)
On Mar 31, 2008, Marymame Butler, PA (Zone 6a) wrote:

High Country always has plants that I don't see in other catalogs. Plants arrive in good health and thrive. No problems with this company.

Positive girlbug2
(10 reviews)
On Mar 28, 2008, girlbug2 Westminster, CA wrote:

It's weird how the right combination of drought-tolerant plants can be arranged for so many different looks in a landscape. Throw together some veronicas, yarrows, santolinas, evening primrose and tansy and you'd be surprised at the English Cottage look you can get, for instance. Xeriscaping is not just cacti and sagebrush anymore.

For the past 5 years High Country Gardens has supplied me with excellent xeriscape perennials for my back yard So. Cal. garden. I have bought various coneflowers, lavendars, salvias, yarrows, tanecetum, nepetas, thymes and agastaches from HCG; I have always followed their included planting instructions and they have all prospered in the semi-arid microclimates they have been placed in.

Now that my xeric garden is well-established, I won't be needing many new perennials for quite a while -- a built in flaw from a business point of view I'm sure, but to the customer, its a great advantage to not have to be constantly replacing plants due to failure! Much credit goes to HCG for their healthy, top notch plant stock and careful packing and shipping methods. The catalog is also great at educating the customer so that you make better informed choices because, after all, xeriscape gardening won't be suitable for just anywhere. But if it's right for your area and you have suitable conditions, I believe HCG has the best selection for you and some wonderful suggestions and pre-planned garden designs. They're not cheap, but in my opinion perennials are worth a little extra investment if it means better plants. Happy digging!

Positive sdrake71
(1 review)
On Mar 28, 2008, sdrake71 Sherwood, AR wrote:

I've ordered from HCG for several years when I lived in Denver. Always very satisfied with plants, selection, and packaging.
Have moved to Arkansas, and now received my first order. Ordered plants on Sunday, and received them on Thursday. I'm very happy with service and condition of plants! I did not order Xeric plants, as we get about 50" of rain a year.

Positive barbara7542
(1 review)
On Mar 27, 2008, barbara7542 Lone Tree, CO wrote:

Have ordered from HCG for years. Plants always arrive healthy and in great shape. Good customer service also.

Positive Farmermaggie
(2 reviews)
On Mar 26, 2008, Farmermaggie Tewksbury, MA wrote:

I have ordered from HCG every year for the past three. Have always been very satisfied. Plants have always arrived in good condition. Their shipping method is good, and I wish some of the other mail-order nurseries used their packing techniques instead of packing with styrofoam peanuts.
I also appreciate the HCG site/catalog with good growing tips and companion planting suggestions. I have had mostly good results with their plants, but a few have not done well. I believe this is because I tried to grow plants intended for hot dry areas in a climate that is too humid for them. I expected that, though, and don't believe the problems were the result of unhealthy plants. The summer weather in my region (Eastern Massachusetts -- Zone 6) is unpredictable. Some years are humid, some are dry and sunny (like last year). So installing plants suited to dry heat is a risk here.

Positive Cone_Crazy
(1 review)
On Mar 26, 2008, Cone_Crazy Buda, TX wrote:

FIVE BIG, HUGE, GREEN GARDEN STARS for High Country Gardens! My plants arrived via UPS, intact, absolutely gorgeous foliage, outstanding big healthy plants, excellent roots systems, etc. I couldn't ask for more! I want to move to New Mexico just so I can be near this nursery!!I'm a coneflower fanatic and they had a great selection to choose from, so I ordered a few. They charge the same for shipping as other nurseries; however, rather than shipping via USPS, High Country ships UPS which is MUCH more worth the money. Then, their prices are fantastic because I've ordered from some places that have the gall to charge twice the price for sub-par plants.

My old mail-order companies have now lost a customer forever because I will no longer waste my money and my Heart on others when I can get THE BEST from High Country.

Excellent! Bravo! Magnificant!

Do it!....Order from them!...You will not be disappointed! Spend ALL of your garden allowance at High Country. I say, let's help these people become rich because they deserve it! ;-)

Positive DavidAmorde
(1 review)
On Mar 24, 2008, DavidAmorde Lake Forest, CA wrote:

Just placed another order tonight. I'm afraid this is becoming an addiction! I spend far more $$ with HCG than any other mail order firm, because I know that I will always be satisfied. Yes, occasionally the shipping company has tossed around a box more than they should, or left a box out in the sun when they shouldn't. Regardless of fault, HCG has always taken care of me. Their packaging is the best in the business; to pack them any better would make it impossible to unpack them without damage.
Ordering through ANY mail order firm is an educational experience the first time, and I have ordered from dozens over the years - roses, orchids, begonias, etc. The plants from HGC can be on the small side at times - usually at the end of the sales season, and I have no one to blame but myself for procrastinating. If I have to choose between a smaller plant or waiting until next season, I'll take my plant, thankyouverymuch!
If you aren't willing to put up with some amount of risk - and shipping ANYTHING live through the mail always has some risk - then stick with whatever is available at your local garden center. Similarly, if the exact same variety is available locally in a one gallon can, you'd be crazy to spend the extra $$$ on a hand-picked order from HCG.
I shop at HCG because of the species they offer; often they are named varieties unique to HGC, and even when not, their specimens are far better than what you would get from your typical specialty nursery.
It is inevitable that things will go wrong when buying plants via mail-order; there are too many variables involved. The measure of a company isn't whether or not something goes wrong with your order, it's their willingness and expedience in correcting the problem that counts. In that regard, and by all other measures important to me, HGH get an absolute A++

Positive kristyq88
(1 review)
On Mar 23, 2008, kristyq88 Denver, CO wrote:

High Country Gardens stands behind their plants. When I've had plants that haven't "taken off" in their new homes, they have replaced them hassle free. They arrive quite small, however, they are actually suited to the climate unlike the ones you buy locally that just look nice and often don't work with a high altitude/low water climate. After a year the High Country Garden plants are hands down bigger and better. A great company that is easy to work with, and provides a good product. :)

Positive jpeterc
(1 review)
On Mar 14, 2008, jpeterc Mission Viejo, CA wrote:

I have been a customer of Hi-Country Gardens for a few years and everytime I have a problem area I turn to them. They have always helped me out and suggested outstanding selections that always fit in my garden...Thanks!.

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