On Apr 8, 2007, Seeking_Thujas Loveland, CO wrote:
I ordered 6 Loneria (honeysuckle) and 2 Agastache Rupestris. I found this company's email communication to be excellant. I was informed as to when the company would ship these plants and roughly when they would arrive. Package tracking was available. 5 of the 6 Loneria look fine and the 6th one may be ok as well. One of the Sunset Hyssops looked really cold (we had a sudden cold spell during shipping week) but I think it was because they wrapped those two in newspaper and it got wet during shipment (wet newspaper refridgerates, rather than insulates) but a day and half later all plants are responding well to warmer temperatures and additional light during the day (prior to planting this week.) I think they should use small cell bubble wrap if they feel they need to insulate a plant during shipment as this at least will not become wet and while evaporating water start to cool the contained plant.
On Apr 4, 2007, mrs_colla Marin, CA (Zone 9b) wrote:
I was very happy with the plants this nursery sent me. They came in a very timely manner, well packed and at a decent price.
They are happy in my garden, and I will order from them again.
On April 12th, 2007, mrs_colla added the following:
And another batch of plants found their way over to my garden. Beautiful, healthy.
This company has the best packing I have ever seen, the plants are well rooted again, I am a very happy customer!!On May 10th, 2008, mrs_colla added the following:
More plants arrived at my house well. They look great, as expected and were packed with a lot of care.
Looking forward to buying more plants soon!On February 22nd, 2009, mrs_colla added the following:
9 Ornamental grasses in deep pots, super well packed, great roots, it will look splendid next fall, thank you High Country Gardens, I will be back!
On Apr 3, 2007, wishccr Loveland, CO (Zone 4a) wrote:
High Country Gardens is the only mail-order nursery I will use anymore. 100% of the plants I have ordered over the past two years (a considerable amount of $) have arrived in perfect condition. Last year I purchased several flats of Ohme thyme and then circumstances prevented me from planting them in my chosen location. I watered the flats, hoping to get them in the ground soon, but by the end of the long, dry summer most of the plants were on their last legs. I threw them in the ground in October with little hope. Every single one came back this spring to my delight. This is typical of my experience with HCG. The only plants I have lost were due to my own mistakes (wrong location, etc.)
On Mar 30, 2007, whitehen Salem, MA (Zone 6a) wrote:
I just received my order from HCG.The quality of the plants are great and they were packed with care. I have been using HCG for the last four years and only had one problem that they took care of with one phone call. They have a great selection of plants that you can't always find locally.
On Mar 28, 2007, Desertdenial5 Tolleson, AZ (Zone 9a) wrote:
I have ordered from this company twice. The first time was in the fall of 2005. Nothing I ordered survived but I chalked it up to my in experience with what I ordered. I placed a second order the begining of this year. Everything looked ok except the gladiolus segetum.
I went to plant it and there was almost no root sytem and this tine bulb
smaller than the size of a pea. I immediately e-mailed them:
I received my plant order Thursday Feb 15th. I planted my items yesterday on the 16th my Gladiolus segetum was of a little concern. The bulb of it was not even the size of a pea. it had ver little in the way of roots. Is the normal?
The reponse was :
Thank you for contacting High Country Gardens.
The Gladiolus are dormant. The root tuber is very small but if you follow the instructions for dormant plants in Davids Helpful Hints they should be fine. If there is no progress by late March please contact us.
I did contact them by e-mail again yesterday and I received a call this morning now telling me I may not see even one leaf until late fall. I was also asked if I had received a letter regarding this plant. I said no and had it faxed to me.
It basically says these are seed grown and while small they are well rooted (mine hardly had any roots) . I will change this rating once I see if this puts out a few grassy leaves this year.
On March 30th, 2007, marieortiz changed the rating from negative to neutral and added the following:
I am changing my rating to nuetral because I was personally contacted by Dave with some more information regarding this plant. It was much appreciated that he took the time out to contct me.On Mar 28, 2007, High Country Gardens responded with:
On Mar 29, 2007 7:09 PM, High Country Gardens added:
Gladiolus segetum is new wildflower species for us. As is often the case when growing new, unfamiliar plants, there is no instruction manual. This little gem has turned out to be a much slower grower than the vigorous, more familiar South African wildflower Gladiolus oppositiflorus v. salmoneus we have been growing for a few years.
After the first two weeks of shipping this spring, we noticed that the potted bulbs were very slow to wake up. By early March the plants in the greenhouse had started to push a few leaves and the roots were pushing nicely to the bottom of their pots.
I spoke to another grower of this rare plant and questioned him at length so I put together a cultural instruction sheet detailing what to expect about the behavior and growth characteristics of this species. This sheet was included with all subsequent shipments of the plants. We also added this information to our website and included photos of what the plants looked like in early March so our customers could see what they would be receiving. http://www.highcountrygardens.com/catalog/product/54603/
Please be patient and mark where you planted your Gladiolus segetum. And of course, your plant is guaranteed if it fails to grow for you.
Sometimes being on the cutting edge of horticulture throws us some curve balls.
President/Chief Horticulturist HCG
On Mar 25, 2007, ericprk Denver, CO (Zone 6a) wrote:
I just placed my fourth order with High Country. I've always been impressed by the quality of their plants. Almost everything on their site grows well in the Denver area. The only problem I've ever had was one plant which arrived with a broken stem. They promptly replaced the plant for free.
On Mar 23, 2007, MARYPETRI Valley Springs, CA wrote:
plants that I have recieved from this company have always been of high quality and have survived the shipping and transplanting easily. I appreciate the large choice of unusual products that are available for my area and poor quality soil.
Most of the plants I received from HCG this spring were incredibly root bound, to the point of cutting the pot apart to get them out without damaging the roots. Loosening the roots enough to get them planted was a real challenge! The plants are growing and healthy, but given the relatively high price I was disappointed in their quality. They do have a unique selection of xeriscape plants and their shipping is impeccable, but I would only order from them in the future if I couldn't find what I wanted elsewhere.
On Mar 12, 2007, bradrohr Gorham, KS (Zone 6a) wrote:
This is an awesome company. Living in the zone 6 area of Western KS, it is very difficult to find great plants. HCG has made it so easy, we go from 117 degrees in the summer to -15 in the winter and most things just can't take the stress. The small plants we got from HCG last year are looking beautiful this year, I even tried a couple of Agaves and they are growing wonderfully. If you live in a harsh desert or grassland environ, try them out, they are worth every penny...and get the moisture granules...they are inexpensive and worth it...especially in this area where we only get 7-12" per year.
On Mar 1, 2007, kjsacramento Sacramento, CA wrote:
I live in the dry and hot central valley of California in Sacramento and have found High Country Gardens to have the perfect plants for the dry hot conditions and the poor soil conditions. I have a yard of clay that I have added limited quantities of compost to and have found my best answers at High Country Garden. I have had amazing experience with the surprisingly healthy plants I've received from High Country Gardens. They have come healthy and substantial and more carefully packed for safe delivery than from any other catalog plants I have ordered - and that has been many. My success rate with their plants has been astounding and the failings have been directly attributable to my experimentation with their location and inexperience with sensitivities specific to a plant. I have better luck with their plants than I have with the local nurseries and the failures have only been the natural result of bad positioning or neglect, since they lasted a long time until weather changes, soil or watering issues proved to be the problem. I would highly recommend their plants.
High Country is a lifesaver for gardeners in high desert areas! I've been ordering yearly for about 7 years now and have never been disappointed! The information about preferred soil types and other specifics in their plant descriptions is far more valuable than the usual zone chart. The weather is never the same from year to year here, but we can always count on wicked winds, plenty of sun and wild temperature fluctuations. HCG has helped me find plants that are native to the western US and perfect for my location. My sandy alkaline soil is not suited to many 'typical' gardening favorites. But thanks to HCG, I now have a beautiful, enthusiastic and waterwise high country garden! I'm sure I'll be back for many years to come!
On Feb 10, 2007, peachespickett Huntington, AR wrote:
Ordered four times now from HCG. Perfect shipping. Friendly and professional all around. Plants grow faster than what I thought was even possible for certain species. A+
On March 6th, 2008, peachespickett added the following:
Received another perfect order from HCG...I wish I had ordered so much more.Because of them I now have sagebrush, rabbitbrush, desert willows, purple sage, primroses, agastaches, and a whole assortment of yuccas, agaves, cacti and other little treasures here in Western Arkansas. I don't miss the Southwest as badly as I used to because I've been able to bring a lot of it out here thanks to HCG. The plants have all exceeded expectations, and made all the hard work of interpreting Arkansas climate and soil into something a sagebrush or an agave could thrive in worth it. The shipping is always perfect. I order on Friday, and it's here on Wednesday. Now they're branching into selling more trees (no pun intended), such as the pines, which is encouraging and I can't wait to see what's new in each catalog.
I have been ordering from HCG for 3 or 4 years, and they never cease to amaze me with their advancements with native western plants. I am willing to pay their somewhat high prices in support of their progressive palette, to further the cause of native gardening in the west. As a biologist and landscape architect, I learn a couple new plants every year by browsing the HCG catalog. And my western Nebraska garden is rapidly becoming a local spectacle, thanks to David S. and his wonderful efforts!
On Dec 21, 2006, flowercrazy39 Manchester, NH wrote:
I ordered two plants from this company this past fall of 2006 and boy did they take off quickly. Beautiful color and I didn't expect to see them blooming so fast. Definitely will order again. They came very quickly and they were packaged very well.
On Dec 7, 2006, summerkid Rose Lodge, OR (Zone 8b) wrote:
Given how fussy these plants appear to be, I needed bigger seedlings than these tiny things. There was nearly a 100% mortality rate by spring, but what really shocked me when I finally looked closely at the invoice was that they had charged me shipping of roughly 23%!!!!!!!! I don't know anyone else who charges even half that.
That's outrageous even for perfectly packed shrub-size plants, which these were not.
Now I just shred their catalog when it arrives, use it for much.
On Dec 7, 2006, High Country Gardens responded with:
On Dec 11, 2006 5:01 PM, High Country Gardens added:
I am very sorry you are unhappy with the plants from High Country Gardens.
I want you to know that the plants are guaranteed and you can choose to have replacement plants , a refund on the plants or a credit to order something else.
We would very much appreciate the opportunity to rectify the current situation.
On Dec 6, 2006, hem_iamy Albuquerque, NM (Zone 7b) wrote:
Customer Service was friendly and helpful during ordering when their website was malfunctioning last week. Ordered a gift certificate (10% off until 12/17!), they shipped immediately, arrived today. Will try some plants in the spring. :)
On Nov 30, 2006, pj1143 Boise, ID (Zone 6a) wrote:
High Country Gardens is wonderful. I have ordered plants from them for several years and never been disappointed. They have a great selection of waterwise plants for my high desert garden in Idaho. Plants are very carefully shipped and always in good condition on arrival. Highly recommended!
I was totally pleased with High Country Gardens. My plants arrived exactly when I expected, and they were in wonderful condition. They stayed beautiful, even though I didn't plant them until almost 2 weeks later! I ordered different types of lavender and agastache (which I had been warned against) and they are doing great (even though it's November now)!
I had also ordered plants from DIFFERENT company at the same time, and they were a disaster--those plants were actually infested with aphids!!!
I will definitely order from High Country Gardens again!
On April 19th, 2008, jenwright27 added the following:
I continue to be impressed with this company! My most recent order of various lavenders and tuberoses arrived on time and in wonderful condition. I have several friends who tell me they can't get lavender bloom in our area, but I've never had a problem with the ones I get from High Country. In fact, two of my newest ones are already blooming!
After numerous orders, I owe this country a rating:
Great website with a super variety of plants.
Super timely delivery after order
Great root systems.
Great packaging and plants arrive moist.
Thank you High Country. You are the cream of the crop along with Digging Dog (get some pics), Santa Rosa, Classy Groundcovers, and Bridgewood Gardens. You folks enhance the gardening experience.
On Nov 15, 2006, Redwhiteblue Headrick, OK (Zone 7a) wrote:
I love this company and you will too.
Excellent communication--phone or e-mail.
Crazy fast delivery.
Nice healthy plants.
And helpful articles on the web site you can sign up for to receive in your e-mail.
On Nov 13, 2006, DebRon Palos Verdes Peninsula, CA wrote:
First time experience with HCG. Really pleased with the prompt delivery and condition of plants. Order made via their website on 11/4/06. Tracking numbers for the flat of thyme and the other plants were provided so I was able to make sure I was home for the deliveries. The flat was shipped 11/6 via FedEx and arrived 11/8. The remaining plants were shipped 11/6 via UPS and arrived 11/9.
HGC made our first plant mail-order experience a positive one. Thanks!
As with most of the other comments I read, the plants were small for the price I paid but well packed and well rooted; I let them sit in the sun room with only watering twice for about ten days and they were looking good despite my neglect.
Put them in the ground and am waiting for results but since they survived the first week or so I think they will be fine since mother nature can now take over.
I have placed a second order and even though I am not a knowledgable gardner by any means, the site and the pictures make it almost fool proof! Kudos to you!
On Oct 15, 2006, White_Hydrangea Aurora, CO (Zone 5a) wrote:
I ordered some garden supplies from High Country Gardens, which came right away. I also ordered some crocus, which they said was going to be sent when it was planting time for crocus, and sure enough, I got them today. Look to be healthy crocus.
On Sep 20, 2006, Flwrpwr63130 Saint Louis, MO (Zone 5b) wrote:
My sandy garden freezes with no snow in winter (zone 5b), floods in spring down-pours, bakes in 100 degree summer heat, and must take violent midwestern wind storms. It is hard to get tough plants that will last. But I have been happily shopping here for several years. The packing is great, soil remains moist and does not spill, plants are unbroken in lovely deep pots. I have bought plants from several mail-order companies so I have had plenty of experience elsewhere, and none can compare. The catalog and website have both concise and accurate information for each plant and great companion plant suggestions. I receive splendidly rooted plants that flourish. This company is making me look like a master gardener!
As a cranky old bat, I really appreciate companies that connect me with a human being who knows what she or he is talking about and who manages to be nice to me. The two experiences I've had with High Country Gardens have both engaged telephone salespeople who were knowledgeable and who acted like they cared whether the plants ordered made me happy.
As others have noticed, the tiny size of the new arrivals can be a little startling, considering what you pay for the things. But without fail all the plants I purchased, including a couple of salvias a bit exotic for my climate zone, settled in and took ahold with elan. I was delighted with all the plants I bought, and in a couple of cases couldn't believe they would actually grow in lovely uptown Phoenix, Arizona.
One word to the wise: If you live in the Sonoran desert, what with climate change and the current long-term drought, you might want to upgrade your climate zone from 9 to 10.
On Sep 14, 2006, rallychk Farmington United States wrote:
I have purchased from this company for several years and have always been happy with them. It is true that often plants at a local nursery are larger when you first purchase them, but I have found that over time, I have always preferred the ones from HCG. When plants have died, it is so nice getting replacements sent (I have never asked for a refund) and having them go right out. Their pre-planned gardens are wonderful as I am NO gardener and that makes it much easier for "my kind". I recommend them to everyone who asks and have even planted some of their plants at my workplace.
On Sep 12, 2006, trailrunner Wellington, NV wrote:
Every time I have ordered from High Country Gardens I have had nothing but fantasitc results. Not only are the staff very knowledgable but their plants, grasses, and bulbs are of the highest quality. I recommend this company to all of my friends and to anyone who wishes to have beautiful xeric landscaping.
I am really impressed with the beautiful color catalog. I especially like the keys that specify plants that are deer and bunny resistant as well as xeric. I am a lazy gardener and truly expect my work to be done after planting. High Country Garden plants are small when they arrive, but by the end of the season, they are flourishing!!!! I'm always expecially busy in the spring, so, this year, I thought I would place a fall order and get a jump on spring.
On Sep 4, 2006, audmendous Abilene, TX (Zone 7b) wrote:
I purchased plants twice last fall from HCG and was thrilled with the results I had. They were the healthiest and best-packed plants I have received from mail-order sources. I have just placed my first order for this fall season and am anticipating another great experience. I refer all my friends to their website.
On April 7th, 2008, audmendous added the following:
Since this last post, I have received two asked-for gift certificates from HCG that came very attractively wrapped. When I received the orders I placed from them, they added a calendar as a thank-you gift.
As usual, the plants were in great condition. The only plant I've ever lost that I ordered from HCG is one I pulled accidentally while weeding one day while it was still small.
I love this company!