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Comments regarding High Country Gardens

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498 positives
46 neutrals
75 negatives

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RatingAuthorContent
Positive avosk
(1 review)
On Jul 26, 2007, avosk Albuquerque, NM wrote:

HCG sells high quality plants. I purchased 2 plants in HCG Albuquerque store and they are doing well. I had to order the rest of the plants from the web-site (Viola Corsica and Veronica Pectinata) since they were not available at the store. The plants were very well packed and all of them except one (it arrived very small compared to others ) are doing well. I had to request a refund for one lost plant and the customer service was great. Overall, my experience is very positive. However, I wish HCG would carry larger selection at their Alb. location.

Positive lp1957
(1 review)
On Jul 26, 2007, lp1957 Helena, MT wrote:

I have ordered from High Country Gardens for years in one of the most difficult gardening environments around (little water, summer frosts, no topsoil ) and have been very pleased with the selection and health of the plants, the service, and the user friendliness of their online communication.

Positive swodarski
(2 reviews)
On Jul 4, 2007, swodarski Minneapolis, MN wrote:

I purchased 5 ornamental grasses that died, and notified High Country Gardens. They immediately arranged for replacements to be sent. I have nothing but high praise for this company, and I've bought from them for years.

Positive magicpowers
(1 review)
On Jun 27, 2007, magicpowers Silver City, NM wrote:

I've ordered from HCG several times and have been very pleased with their plants and their service. I especially appreciate the care with which the plants are shipped.

Negative flwrgrrrl
(1 review)
On Jun 26, 2007, flwrgrrrl Longview, WA wrote:

I have ordered from this company 3 or 4 times but will not again. Most of the plants I have received from them have been small and spindly and I have to grow them on in a greenhouse for a season before planting out. Probably half have just outright died or not returned after winter (and thus after their guarantee has expired). When I have sent emails regarding problems none have been acknowledged. The last order I made was a complete disappointment and, after writing a snailmail letter to the company, I did receive a refund for the order. None of the plants from that order are strong enough to go in the garden this year; they're all in the greenhouse. I will stick with companies with responsive customer service and healthy plants.

Positive correleno
(1 review)
On Jun 22, 2007, correleno Corrales, NM wrote:

I have shopped in their nursery and have corresponded via email, and have always found the staff there to be very knowledgeable and helpful. I've bought more than $1200 worth of plants from this company, and have been pleased with their health and vigor. I recently emailed a query regarding whether certain native grasses were safe for horses to graze, and I received an immediate response with a well-informed answer. I also find the High Country Gardens website, catalogs, and e-newsletter to be very useful and informative, especially regarding native and xeric plants. Highly recommended!

Neutral awaytome
(1 review)
On Jun 19, 2007, awaytome Oatman, AZ wrote:

HCG has a great selection of plants. I've made several orders in the last two years. The plants arrive pretty much as expected - which is to say quite small - but I think the small root systems have a better chance of transplanting successfully in my marginal-soil desert garden. I do have a couple of negative experiences though. I made one transaction that included a small discount (I think it was $5) but the discount wasn't applied when I completed the online order. I sent email about it and the response said I should call if I found the order was placed without the discount. By that time, with the charge already put through to my VISA, I pretty much blew it off. With the last order I placed this year, Jan 29, all three of the lavendars, all four of the alyssum and three of the four verbena have died. (Jasmine, nolina, fallugia, buddleia and one verbena from the order doing OK.) I filled out the online replacement form when the first alyssum died within a few days of planting but never got a response. In the meantime, the others have died, but because gardening in my area is so difficult I usually just write off the loss to the environment, and my inexperience with desert gardening, and don't seek reimbursement. To wrap it up, my only beef with HCG is their failure to follow through with online service. For me, making phone calls is a lot more inconvenient than handling transactions by email.

Neutral Yoyo2
(2 reviews)
On Jun 17, 2007, Yoyo2 Norwalk, CT wrote:

I like their selection, but I agreed with Joe777. I ordered Veronica X Blue Reflections around the same time with Joe777. It was dead. I did not have any problem with other two type of plants. It seems that there was some troubles with that particular plant..... If so, they should not sell. I am not sure if I order anything from them. What's the chance to receive troubled plants?

Positive cabrand
(1 review)
On Jun 16, 2007, cabrand Pueblo, CO wrote:

I have always received plants in great condition. And they have always thrived. Plus, if you get the chance, the High Country Greenhouse is a wonderful place to visit.

Positive amrichards
(1 review)
On Jun 9, 2007, amrichards Brighton, CO wrote:

We have ordered twice and have been very pleased with the plants. While they were small, they were the size designated in the catalog. The spring after we planted them, they were absolutely enormous and completely filled the garden space.

Two of the plants did die within a few weeks of being planted but replacements were shipped promptly and without question.

High quality plants and outstanding customer service!

Negative catmando1000
(1 review)
On Jun 1, 2007, catmando1000 wrote:

Lavenders purchased absuredly small (only about 2-1/2" Plant Size), sold by "pot size". Other plants purchased (5) as per their largest pots - not at all near mature growth size as pictured in their catalog. A word to all: Never buy plants from anybody, unseen, by "Pot Size" - it don't mean a thing. Request actual Plant Size, age, or number of years to reach mature growth.
As an aside;
The lavenders are way too small, to plant in ground. Will have
to pot-up for the TLC they need at this tiny size. Hopefully,
will be mature enough to plant in-ground by fall.
At the $100.+, I spent, I expected a whole lot more...


On Jun 1, 2007, High Country Gardens responded with:

"


On Jun 2, 2007 4:59 PM, High Country Gardens added:

High Country Gardens strives to offer the best plants, products and service available. Our plants are shipped with a hardy root system which are ready for planting in your garden. The root systems on the 2 1/2" pots usually catch up to or exceed the growth of a gallon pot within a growing season. Lavenders and native plants prefer growing in soil and we recommend that you plant them immediately in your garden where they will begin to thrive. We provide a David's Helpful Planting Guide with each plant order and are available to answer any planting questions you may have through our customer service department. If you have any questions or concerns we are in customer service Monday through Friday 9am to 5pm MST."


Neutral trachecache
(1 review)
On May 25, 2007, trachecache Colorado Springs, CO wrote:

I am not quite sure how to rate HCG. I love their products, website, newsletters and customer service. I have ordered three times from them. The first time, stems of several of the items were broken at the base of the plant and were scattered throughout the box. Customer service replaced them immediately with plants that were not as large as the first damaged set. They lived and may even thrive this year. The second time (ordered in Dec 06 for delivery in May 07), the packaging did not include the nifty foam sheets and rubber bands. The dirt was missing from most of the pots. Since it was not hot when it was shipped and delivered, all but one survived. The one broken and dirtless plant was planted with the rest and is still alive only, while the others are thriving. I did not contact customer service because I considered damaged plants part of the package deal. Today's shipment, (ordered just last week for shipment this week) was very well wrapped with the foam sheets and rubber bands and arrived in excellent order. However, my order of 8 Baptisia Australis was swapped for 8 Aster X frikartii "Monch," not at all alike! Once again, customer service was extremely responsive. However, the delays due to the reorders do put a crimp in my family's planting schedule.
So, great products, fantastic customer service, extraordinary website, but significant problems in shipping.

Positive maceyman
(2 reviews)
On May 24, 2007, maceyman Oceanside, NY wrote:

I just received my small order for 6 Delosperma Cooperil (puple ice plant). Shipping arrived a day earlier than expected (FedEx tracking #). Very well packaged. Everything as expected. Highly recommend.

Positive ellenelle
(5 reviews)
On May 22, 2007, ellenelle Baldwin, NY wrote:

Although a couple of things initially went awry with my order to High Country Gardens, their customer service is excellent and they righted things quickly. They replaced one plant that was really too small and poorly rooted for the premium pot size that it came in, and refunded me for another that was mislabeled as a different cultivar because they couldn't replace it. I agree with some of the comments here that their plants are very small and maybe a little high-priced for the size, but they were all healthy and well rooted (except for the one they replaced), and shipping and packing is very efficient.

Positive olliemax
(1 review)
On May 22, 2007, olliemax Ignacio, CO wrote:

As a resident of the high desert on the border of Colorado and New Mexico I have a diffucult time finding plants that are colorful, easy to maintain, thrive in the cold of winter and the blistering sun of summer. I also have a thriving population of rabbits and mule deer that stand in my back acreage waiting for the newest offerings in my landscaping. All of these problems are solved with amazingly wonderful results by High Country Gardens. Their print and online catalogues are concise, practical and essential for anyone who has gardening challenges. Check them out and enjoy!

Positive susybell
(20 reviews)
On May 20, 2007, susybell Vancouver, WA (Zone 8a) wrote:

Being in PNW zone 8b, I have to be pretty careful what I order from HCG. That said, their website is so excellent and helpful! With their detailed information and well-organized catalogs I can find the varieties that are most suited to my climate.

I just ordered a number of plants for my "inferno" strip (what they call the area between the sidewalk and the driveway) -one of my best areas for their xeriscape plants. They arrived promptly and are doing very well. I've been following their instructions very carefully, and the little plants are all thriving. The centranthus ruber is even blooming and the penstemon have easily doubled in size in two weeks. I just wish that I had the right climate for more of their plants.

Positive krdixon
(1 review)
On May 17, 2007, krdixon Albuquerque, NM (Zone 7a) wrote:

I have purchased from High Country Gardens, and its bricks-and-mortar Santa Fe Greenhouses, dozens of times. I have been uniformly impressed with the quality of the plants and the helpfulness of the staff. Their plants are typically smaller than other nurseries, but they quickly catch up in a couple of months. My survival rate from HCG is much higher than from other places.

They've introduced and popularized dozens (hundreds?) of amazing plants that thrive out West (Agastache, Penstemon, Salvia, and lavenders in particular). High Country Gardens have proven that water-wise gardening can be beautiful!

I highly recommend their catalog for great ideas and, if you're near Santa Fe, their Demonstration Garden borders on becoming a tourist attraction! (My parents ask to visit each time they're in New Mexico.)

Positive dannynme
(1 review)
On May 17, 2007, dannynme Richardson, TX wrote:

I ordered 3 chocolate plants and 3 mallow poppies, each of which arrived well packaged and in very good condition. In fact one of the chocolate plants was in bloom already and sporting a second bud which has since opened as well. Each little plant was well developed and leafy and arrived with adequate moisture. The company sends instructions to unwrap and water at once, which I did. All have been planted and are thriving in their new homes. I was pleased enough with the overall experience that I have now placed another order.


On February 16th, 2008, dannynme added the following:

Just an update: My mallow poppies have thrived and spread more than I would have imagined or hoped for in just one season. I felt that their performance was definitely worthy of note and that's why I have updated my comments. My experience with them was so pleasing in fact that I have ordered 7 more but this time in white. Perhaps this is an overall great performer but all the same I feel HCG deserves at least some of the credit for shipping me healthy, good quality plants! Thanks!
Negative Joe777
(1 review)
On May 14, 2007, Joe777 Havre, MT wrote:

In my first experience with this company I submited a large order. The order arrived last week. The grass plugs arrived in good shape. However the other plants that I ordered were another matter. Both of the Veronica X Blue Reflections arrived nearly dead. 3/4 of the leaves are brown and brittle. The two Hymenoxys acaulls are skinny and scrawny plants that I would not have bought if I had seen them.

Positive shawnkilpatrick
(1 review)
On May 9, 2007, shawnkilpatrick Yucca Valley, CA wrote:

I have been using High country Gardens online since 2000 and never had a bad experience. Plants are always good and arrive in a timely manner.

Positive katdan44
(2 reviews)
On May 9, 2007, katdan44 Ashton, IL wrote:

I recently ordered and recieved 3 orange coneflowers from this company. They were very well packed , came in 5 inch pots and were extremely healthy. I will definitely order more from them.


On April 28th, 2008, katdan44 added the following:

April 2008, I ordered several different kinds of plants this year and once again they were in great condition. I am looking at ordering a few more if I can find it in my budget. They have very very good quality plants. Great store.
Positive plantdork
(1 review)
On May 6, 2007, plantdork Collingswood, NJ wrote:

I have very sandy soils that drain quickly, but I live in humid South Jersey and am too busy to water frequently. Plants work out great! But High Country is not just for desert plantings. They actually include a symbol that tells you which plants are not appropriate for the East Coast, yet there's plenty to choose from. Why not help the environment and try xeriscaping (low water, drought tolerant)? Some fun or unusual varieties. I just ordered some Mother's Day gifts, but my last order had great looking plants that arrived in pristine condition. The best I've ever seen (and I mail order a lot). Highly recommend them.

Positive sirving2
(1 review)
On Apr 30, 2007, sirving2 Glenarm, IL wrote:

Excellent service!!! Vigorous, healthy plants! I ordered several agastache plants and my hummingbirds LOVED them. They would go to each and every flower trying to get every drop. It was like dessert for them, as every night that was the last place I would see them dining.

If you like nice plants and love hummingbirds ... order the AGASTACHE from HIGH COUNTRY GARDENS!!!
And they smell wonderful to boot!

Positive spgarden
(2 reviews)
On Apr 26, 2007, spgarden Spring Branch, TX wrote:

Received my order no problems. Plants came in 3 inch pots with lots of roots.

Order consisted of Agastache and Gaillardia (oranges/lemons). Living in Texas hill country, I only purchase plants that are deer resistant. Gaillardia is advertised as deer resistant, but within 2 days the four flower buds that came on the plant were all nipped clean off like candy by the deer. I do not fault HCG for this, I am sure in many places they are deer resistant but our population will eat anything (including prickly pear cactus). Will probably need to treat the plant with a deer repellant.

On another note, the Agastache (desert sunrise) were not touched by the deer so I am excitted about that. I'm hoping this will be the plant that nobody else in the neighborhood has that has it all: deer resistance, heat/dry tolerant, hummingbird attractant, etc.

Positive adadia
(29 reviews)
On Apr 25, 2007, adadia Glenmoore, PA (Zone 6b) wrote:

I ordered a lavender collection and some deer repellents and fertilizers this spring, all of which arrived quickly with no problems at all. The lavender are all healthy, but two are significantly smaller than the rest. However, the roots seem strong and extensive; they could be slower-growing varieties, and I'm hopeful their top growth will catch up. I'm happy overall with the health and size of the other lavender plants, which is the majority of them, and I'm thrilled that HCG carries Superthrive, which I've been looking for for a long time. I will definitely order from HCG again soon.

Positive Intriguing1
(20 reviews)
On Apr 25, 2007, Intriguing1 Tulsa, OK (Zone 6b) wrote:

Excellent company to do business with--their plants and service are outstanding!

Positive 123456789
(5 reviews)
On Apr 21, 2007, 123456789 Winston, OR wrote:

they are experts in agastache, a humming bird plant that is gathering quite a following in the northwest. careful planting guide for all geographic regions of the U.S. a chiloposis ordered from them was undersized, but wintered over so all is forgiven.

Positive quaintcharm
(11 reviews)
On Apr 20, 2007, quaintcharm NW/Central , IL (Zone 5a) wrote:

I have ordered several times from High Country Gardens. The plants were healthy when they arrived, and have thrived since. The first group I bought was a pre-designed garden, and is as beautiful today as when it was planted in 2003. I have been happy with all I have received since then. They have many plants I have not been aware of before, such as the orange globe mallow, which is one of the items I ordered this year.I will definitely continue to order from them.


On October 16th, 2007, quaintcharm added the following:



In spite of quite a delay in getting the plants in the ground, they have all really taken off. I have confidence when ordering from High Country Gardens.
Positive glasstoad
(7 reviews)
On Apr 19, 2007, glasstoad Omaha, NE wrote:

All my plants arrived in very good condition. They were packed well to minimize damage in shipping. This is my first order with them and am very pleased.


On May 8th, 2008, glasstoad added the following:

I received my large order from them this week and the packaging is almost excessive. Although excessive is good for my plants. They are large plants and not root bound. I have done business with them for several years and never disappointed yet. Very nice job.
Positive Kathrynrose
(1 review)
On Apr 15, 2007, Kathrynrose Seymour, IN wrote:

I can't wait to order again from this company. I am a novice gardener who could never get lavender to grow. I ordered lavender from this company last year, and my neighbors raved that my yard looked like a garden in Provence! The detailed descriptions of water and sunlight needs, etc. are helpful for newbies like myself.

Positive marysuenick
(1 review)
On Apr 14, 2007, marysuenick La Junta, CO wrote:

I have ordered from High Country Gardens many times. My garden is in hot dry southeastern Colorado. My mother happened to visiting me when I unpacked my most recent order on Good Friday 2007. She could not get over the condition of the plants and the clever packing. I guess I had come to take it all for granted! I believe in supporting our local folks (and DO!), but rely on High Country Gardens for finding new and unusual plants. Whether with the knowledgeable folks by phone or with the user-friendly website, this is a wonderful company of helpful and proud gardeners.

Positive Seeking_Thujas
(3 reviews)
On Apr 8, 2007, Seeking_Thujas Loveland, CO wrote:

I ordered 6 Loneria (honeysuckle) and 2 Agastache Rupestris. I found this company's email communication to be excellant. I was informed as to when the company would ship these plants and roughly when they would arrive. Package tracking was available. 5 of the 6 Loneria look fine and the 6th one may be ok as well. One of the Sunset Hyssops looked really cold (we had a sudden cold spell during shipping week) but I think it was because they wrapped those two in newspaper and it got wet during shipment (wet newspaper refridgerates, rather than insulates) but a day and half later all plants are responding well to warmer temperatures and additional light during the day (prior to planting this week.) I think they should use small cell bubble wrap if they feel they need to insulate a plant during shipment as this at least will not become wet and while evaporating water start to cool the contained plant.

Small but sturdy stock, adequate shipping method.

Positive reneerik
(1 review)
On Apr 7, 2007, reneerik Folsom, CA wrote:

I loved looking through the catalog at all the unique plants. I placed my order and everything was delivered right on time and all of the plants were in great shape.

Positive WaterCan2
(21 reviews)
On Apr 6, 2007, WaterCan2 Eastern Long Island, NY (Zone 7a) wrote:

Excellent plants and packaging, most of the plants are drought resistant and therefore do not tolerate too much moisture. I've had success growing some of them with care and proper placement.

Positive mrs_colla
(29 reviews)
On Apr 4, 2007, mrs_colla Marin, CA (Zone 9b) wrote:

I was very happy with the plants this nursery sent me. They came in a very timely manner, well packed and at a decent price.
They are happy in my garden, and I will order from them again.


On April 12th, 2007, mrs_colla added the following:

And another batch of plants found their way over to my garden. Beautiful, healthy.
This company has the best packing I have ever seen, the plants are well rooted again, I am a very happy customer!!
On May 10th, 2008, mrs_colla added the following:

More plants arrived at my house well. They look great, as expected and were packed with a lot of care.
Looking forward to buying more plants soon!
On February 22nd, 2009, mrs_colla added the following:

9 Ornamental grasses in deep pots, super well packed, great roots, it will look splendid next fall, thank you High Country Gardens, I will be back!
Positive wishccr
(1 review)
On Apr 3, 2007, wishccr Loveland, CO (Zone 4a) wrote:

High Country Gardens is the only mail-order nursery I will use anymore. 100% of the plants I have ordered over the past two years (a considerable amount of $) have arrived in perfect condition. Last year I purchased several flats of Ohme thyme and then circumstances prevented me from planting them in my chosen location. I watered the flats, hoping to get them in the ground soon, but by the end of the long, dry summer most of the plants were on their last legs. I threw them in the ground in October with little hope. Every single one came back this spring to my delight. This is typical of my experience with HCG. The only plants I have lost were due to my own mistakes (wrong location, etc.)

Positive chesapeakesun
(4 reviews)
On Mar 31, 2007, chesapeakesun Baldwin, MD (Zone 6b) wrote:

Wow! What wonderful plants, much larger than I expected. They are healthy, well packaged, and quickly shipped. Easy to use website and great communication.

I will be ordering more this weekend.

Positive whitehen
(7 reviews)
On Mar 30, 2007, whitehen Salem, MA (Zone 6a) wrote:

I just received my order from HCG.The quality of the plants are great and they were packed with care. I have been using HCG for the last four years and only had one problem that they took care of with one phone call. They have a great selection of plants that you can't always find locally.

Neutral Desertdenial5
(26 reviews)
On Mar 28, 2007, Desertdenial5 Tolleson, AZ (Zone 9a) wrote:

I have ordered from this company twice. The first time was in the fall of 2005. Nothing I ordered survived but I chalked it up to my in experience with what I ordered. I placed a second order the begining of this year. Everything looked ok except the gladiolus segetum.
I went to plant it and there was almost no root sytem and this tine bulb
smaller than the size of a pea. I immediately e-mailed them:

I received my plant order Thursday Feb 15th. I planted my items yesterday on the 16th my Gladiolus segetum was of a little concern. The bulb of it was not even the size of a pea. it had ver little in the way of roots. Is the normal?

Thank you,

The reponse was :
Thank you for contacting High Country Gardens.

The Gladiolus are dormant. The root tuber is very small but if you follow the instructions for dormant plants in Davids Helpful Hints they should be fine. If there is no progress by late March please contact us.

>Sincerely,
I did contact them by e-mail again yesterday and I received a call this morning now telling me I may not see even one leaf until late fall. I was also asked if I had received a letter regarding this plant. I said no and had it faxed to me.
It basically says these are seed grown and while small they are well rooted (mine hardly had any roots) . I will change this rating once I see if this puts out a few grassy leaves this year.


On March 30th, 2007, marieortiz changed the rating from negative to neutral and added the following:

I am changing my rating to nuetral because I was personally contacted by Dave with some more information regarding this plant. It was much appreciated that he took the time out to contct me.
On Mar 28, 2007, High Country Gardens responded with:

"


On Mar 29, 2007 7:09 PM, High Country Gardens added:

Dear Marieortiz,

Gladiolus segetum is new wildflower species for us. As is often the case when growing new, unfamiliar plants, there is no instruction manual. This little gem has turned out to be a much slower grower than the vigorous, more familiar South African wildflower Gladiolus oppositiflorus v. salmoneus we have been growing for a few years.

After the first two weeks of shipping this spring, we noticed that the potted bulbs were very slow to wake up. By early March the plants in the greenhouse had started to push a few leaves and the roots were pushing nicely to the bottom of their pots.

I spoke to another grower of this rare plant and questioned him at length so I put together a cultural instruction sheet detailing what to expect about the behavior and growth characteristics of this species. This sheet was included with all subsequent shipments of the plants. We also added this information to our website and included photos of what the plants looked like in early March so our customers could see what they would be receiving.
http://www.highcountrygardens.com/catalog/product/54603/

Please be patient and mark where you planted your Gladiolus segetum. And of course, your plant is guaranteed if it fails to grow for you.

Sometimes being on the cutting edge of horticulture throws us some curve balls.

Thank you,
David Salman,
President/Chief Horticulturist HCG
"


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