On Dec 21, 2006, flowercrazy39 Manchester, NH wrote:
I ordered two plants from this company this past fall of 2006 and boy did they take off quickly. Beautiful color and I didn't expect to see them blooming so fast. Definitely will order again. They came very quickly and they were packaged very well.
On Dec 7, 2006, summerkid Rose Lodge, OR (Zone 8b) wrote:
Given how fussy these plants appear to be, I needed bigger seedlings than these tiny things. There was nearly a 100% mortality rate by spring, but what really shocked me when I finally looked closely at the invoice was that they had charged me shipping of roughly 23%!!!!!!!! I don't know anyone else who charges even half that.
That's outrageous even for perfectly packed shrub-size plants, which these were not.
Now I just shred their catalog when it arrives, use it for much.
On Dec 7, 2006, High Country Gardens responded with:
On Dec 11, 2006 5:01 PM, High Country Gardens added:
I am very sorry you are unhappy with the plants from High Country Gardens.
I want you to know that the plants are guaranteed and you can choose to have replacement plants , a refund on the plants or a credit to order something else.
We would very much appreciate the opportunity to rectify the current situation.
On Dec 6, 2006, hem_iamy Albuquerque, NM (Zone 7b) wrote:
Customer Service was friendly and helpful during ordering when their website was malfunctioning last week. Ordered a gift certificate (10% off until 12/17!), they shipped immediately, arrived today. Will try some plants in the spring. :)
On Nov 30, 2006, pj1143 Boise, ID (Zone 6a) wrote:
High Country Gardens is wonderful. I have ordered plants from them for several years and never been disappointed. They have a great selection of waterwise plants for my high desert garden in Idaho. Plants are very carefully shipped and always in good condition on arrival. Highly recommended!
I was totally pleased with High Country Gardens. My plants arrived exactly when I expected, and they were in wonderful condition. They stayed beautiful, even though I didn't plant them until almost 2 weeks later! I ordered different types of lavender and agastache (which I had been warned against) and they are doing great (even though it's November now)!
I had also ordered plants from DIFFERENT company at the same time, and they were a disaster--those plants were actually infested with aphids!!!
I will definitely order from High Country Gardens again!
On April 19th, 2008, jenwright27 added the following:
I continue to be impressed with this company! My most recent order of various lavenders and tuberoses arrived on time and in wonderful condition. I have several friends who tell me they can't get lavender bloom in our area, but I've never had a problem with the ones I get from High Country. In fact, two of my newest ones are already blooming!
After numerous orders, I owe this country a rating:
Great website with a super variety of plants.
Super timely delivery after order
Great root systems.
Great packaging and plants arrive moist.
Thank you High Country. You are the cream of the crop along with Digging Dog (get some pics), Santa Rosa, Classy Groundcovers, and Bridgewood Gardens. You folks enhance the gardening experience.
On Nov 15, 2006, Redwhiteblue Headrick, OK (Zone 7a) wrote:
I love this company and you will too.
Excellent communication--phone or e-mail.
Crazy fast delivery.
Nice healthy plants.
And helpful articles on the web site you can sign up for to receive in your e-mail.
On Nov 13, 2006, DebRon Palos Verdes Peninsula, CA wrote:
First time experience with HCG. Really pleased with the prompt delivery and condition of plants. Order made via their website on 11/4/06. Tracking numbers for the flat of thyme and the other plants were provided so I was able to make sure I was home for the deliveries. The flat was shipped 11/6 via FedEx and arrived 11/8. The remaining plants were shipped 11/6 via UPS and arrived 11/9.
HGC made our first plant mail-order experience a positive one. Thanks!
As with most of the other comments I read, the plants were small for the price I paid but well packed and well rooted; I let them sit in the sun room with only watering twice for about ten days and they were looking good despite my neglect.
Put them in the ground and am waiting for results but since they survived the first week or so I think they will be fine since mother nature can now take over.
I have placed a second order and even though I am not a knowledgable gardner by any means, the site and the pictures make it almost fool proof! Kudos to you!
On Oct 15, 2006, White_Hydrangea Aurora, CO (Zone 5a) wrote:
I ordered some garden supplies from High Country Gardens, which came right away. I also ordered some crocus, which they said was going to be sent when it was planting time for crocus, and sure enough, I got them today. Look to be healthy crocus.
On Sep 20, 2006, Flwrpwr63130 Saint Louis, MO (Zone 5b) wrote:
My sandy garden freezes with no snow in winter (zone 5b), floods in spring down-pours, bakes in 100 degree summer heat, and must take violent midwestern wind storms. It is hard to get tough plants that will last. But I have been happily shopping here for several years. The packing is great, soil remains moist and does not spill, plants are unbroken in lovely deep pots. I have bought plants from several mail-order companies so I have had plenty of experience elsewhere, and none can compare. The catalog and website have both concise and accurate information for each plant and great companion plant suggestions. I receive splendidly rooted plants that flourish. This company is making me look like a master gardener!
As a cranky old bat, I really appreciate companies that connect me with a human being who knows what she or he is talking about and who manages to be nice to me. The two experiences I've had with High Country Gardens have both engaged telephone salespeople who were knowledgeable and who acted like they cared whether the plants ordered made me happy.
As others have noticed, the tiny size of the new arrivals can be a little startling, considering what you pay for the things. But without fail all the plants I purchased, including a couple of salvias a bit exotic for my climate zone, settled in and took ahold with elan. I was delighted with all the plants I bought, and in a couple of cases couldn't believe they would actually grow in lovely uptown Phoenix, Arizona.
One word to the wise: If you live in the Sonoran desert, what with climate change and the current long-term drought, you might want to upgrade your climate zone from 9 to 10.
On Sep 14, 2006, rallychk Farmington United States wrote:
I have purchased from this company for several years and have always been happy with them. It is true that often plants at a local nursery are larger when you first purchase them, but I have found that over time, I have always preferred the ones from HCG. When plants have died, it is so nice getting replacements sent (I have never asked for a refund) and having them go right out. Their pre-planned gardens are wonderful as I am NO gardener and that makes it much easier for "my kind". I recommend them to everyone who asks and have even planted some of their plants at my workplace.
On Sep 12, 2006, trailrunner Wellington, NV wrote:
Every time I have ordered from High Country Gardens I have had nothing but fantasitc results. Not only are the staff very knowledgable but their plants, grasses, and bulbs are of the highest quality. I recommend this company to all of my friends and to anyone who wishes to have beautiful xeric landscaping.
I am really impressed with the beautiful color catalog. I especially like the keys that specify plants that are deer and bunny resistant as well as xeric. I am a lazy gardener and truly expect my work to be done after planting. High Country Garden plants are small when they arrive, but by the end of the season, they are flourishing!!!! I'm always expecially busy in the spring, so, this year, I thought I would place a fall order and get a jump on spring.
On Sep 4, 2006, audmendous Abilene, TX (Zone 7b) wrote:
I purchased plants twice last fall from HCG and was thrilled with the results I had. They were the healthiest and best-packed plants I have received from mail-order sources. I have just placed my first order for this fall season and am anticipating another great experience. I refer all my friends to their website.
On April 7th, 2008, audmendous added the following:
Since this last post, I have received two asked-for gift certificates from HCG that came very attractively wrapped. When I received the orders I placed from them, they added a calendar as a thank-you gift.
As usual, the plants were in great condition. The only plant I've ever lost that I ordered from HCG is one I pulled accidentally while weeding one day while it was still small.
I love this company!
On Jul 24, 2006, hollisterbull Hollister, CA wrote:
I have dealt with High Country Gardens many times over the past few years. All transactions have been handled well without any problems. Plants have always arrived in good condition. I have had only a couple of plants die in all this time and it was mainly my challenging growing conditions: clay soil plus dry shade. Little grows there. Last year I had to leave a shipment of many dozen plants in my garage for more than a month before I got around to planting them. They all survived! Their pre-planned gardens are fantastic. The plants all were vigorous growers. I can recomend High Country Gradens to anyone who needs good plants.
I am new to the High Desert and have been trying to landscape my yard with plants other than the weeds. It seems that only the 'xeric' plants I purchased from High Country Gardens are still alive and well. All the other plants purchased from other gardeners, even tho' labeled zone 8-10, could not survive the hot-dry-hot-hot summer. I now know to purchase only from High Desert for quality plants that actually will live & grow & be beautiful. Thank you High Desert for quality plants & quality service.
On Jul 10, 2006, mrsninavilla Albuquerque, NM wrote:
I've received my first order from High Country Gardens and I'm very impressed with their products and service. The plants were shipped promptly and packed well. In addition, their website is very informative and user-friendly. I will definitely order again and recommend them to others.
I ordered the Full Sun garden package as well as some various other plants. I have been extremely impressed with the quality of the plants and roots as well as the care taken with packaging. I had two plants that weren't doing well after the first week and your customer service was more than accomodating and polite. Thank you for the great plants and wonderful service. Sincerely, Gail
On Jul 7, 2006, DaisyhillDawn Port Clinton, OH wrote:
I ordered the mediterranean garden to plant on a tough, windy, rocky, river side location. It was purchased as a gift for my mother (who is gardening challenged) Mom wanted a peaceful looking, low maintenance garden, but my experience with gardening with Mom is that the garden bed is always a "code blue"--not very peaceful when you are in a constant life and death garden struggle. I bought this garden because it seemed "bullet proof". Plants arrived in good condtion, and on time, but I was frankly embarrassed by the small size. They looked to have good roots so I planted them anyway, but without much hope that they would survive the winter.
Well not only did these little twigs survive the winter--they thrived even under my mothers neglect. The garden is beautiful, I had to add a few plants to give it a little more color to suit my mothers taste, but the plants are vigorous and after only one season TOOK OFF and nicely filled the space. Who'da thunk it?
I am doing a relandscaping project - and chose almost all of my plants based on the descriptions and pictures provided by the catalog. Stage 1 of the project went in last November -and I have a beautiful and strong exhibit of hardy perennials this spring and summer. The plants were all in great condition upon arrival - and have outperformed anything I have ever planted in my yard. I have ordered Stage 2 for this fall's planting - and will report back. I am very happy with the services and plant quality of this provider.
On Jun 29, 2006, sweetjoy Clinton Township, MI wrote:
I was told my plants were mailed on the 26th of June, Monday and I received them today, June 29th. They were packed exceptionally well and appear to be healthy plants. I would recommend High Country Gardens to friends. Joy B - Michigan
I received a number of plants from HCG this spring. Almost all of them were so potbound that I removed one of the Echinacea from the pot, took a picture of it and sent it to HCG with a complaint. The reply I got was rather condescending, telling me that what I was seeing was just a well-developed root system, as if most experienced gardeners don't know the difference. I had to do real violence to those roots to free them up a little before planting them, and, while they have survived, they have been slow to take off (unlike the fantastically vigorous poppies I got from them in the fall). And, no, this is not just because I am gardening in the east in clay soil; similar plants from other sources are doing just fine.
I bought three perennials and one shrub rose from HCG last year, and have great results. They came healthy and well rooted, and transplanted well into my garden. All are thriving this year! The rose has added two feet to its original size, and keeps growing. All of the perennials are huge, and are preparing to flower. I will definitely be a repeat customer
I received a Darlows Enigma and a Theresa Bugnet today. Both were in great shape and well packaged. I was impressed. Much large in size than the Roses I received from Heirloom Roses. I will certainly use High Country again.
I've placed quite a few orders this spring and High Country Gardens sent the best quality plants. They were larger than I expected, healthy and had a strong root system. They went into the garden with no sulking or babying needed. Their packing system is also wonderful. I'll definitely be ordering from them again.
On May 26, 2006, ColoradoBird Littleton, CO wrote:
This is my favorite online source for plants. The plants are exceptionally healthy and always very, very well packed. Not to mention (though I AM mentioning it, aren't I?) the great selection of plants that can tolerate the harsh weather conditions here in the dry West, with our extremes of quite cold (-15) to very hot (100+)--that's asking a lot of a plant, and HCG offers an excellent selection of plants that are not only hardy but beautiful.
The company's customer service is excellent--they always respond in a quick and friendly manner to my e-mail questions and are friendly and helpful on the phone.
This is my fourth year ordering from them and I plan to continue into the future. I always look forward to their catalogs and their Website is excellent (expecially the "plant finder").
On May 26th, 2006, ColoradoBird added the following:
EXpecially?--wow, where did THAT come from??? Some people do pronounce it that way, but I actually do know how to spell. ESpecially common words.
I placed my first order with HCG last fall. I ordered the "Inferno Strip Pre-planned Garden". The plants arrived right on time and were packaged well. Subsequently this spring everything came up and is growing beautifully, except for the English Lavender. I finally decided they were just dead, so I e-mailed HCG about this. Their reply was that it was past the deadline for replacements or refunds but they would send me all new English Lavender plants anyway. They did just that and I recieved them today in great shape! My experience with HCG has been great and I plan on ordering more from them soon. I really love the fact that they have these pre-planned gardens and have lots of xeric plants which is what I need for my area.
I cannot say enough good things about this company and their products. The selection of plants is excellent, as is their mail-order customer service. I have purchased plants from this company for one year and have always received my orders within the time frame stated and in excellent condition. When I have encountered problems, customer service has always been helpful in remedying the issue (i.e., replacement of plants). Another positive aspect of this company is the customer service staffs' knowledge of the plant materials (most seem to be expert gardeners). Friendly staff, healthy plants, excellent company!
It does no good to have a space on the on-line order form for comments about the order when the comments are ignored. I asked that my order be shipped immediately instead of waiting so that it would arrive for weekend planting, as I had weekend committments and wanted to get the plants in the ground. There was no indication from HCG that they ever even read the request. I finally called them and was told by a very rude "Customer Service" rep that it was not possible to ship earlier unless I paid for 2nd day air. I don't believe that shipping charges should be used as extra profit margin. Good customer service involves assisting the customer, not just sticking to rigid rules with no explanation. After this hassle, the plants finally arrived extremely small. It's my first and last order from HCG, and I will tell all my gardening friends, as well as the staff at my garden shop about my poor service.