On May 6, 2006, Carolp Colorado Springs, CO wrote:
Replacement guarantee for damaged plant (only one time of many orders) is excellent. Plant quality is terrific. The soapwort is particularly terrific at my altitiude - it is a prolific re=seeder and sorry to say I probably won't have to ever buy another soapwort. which opens the door to many other plants.
On May 5, 2006, sixlazyk Silt, CO (Zone 5b) wrote:
I have ordered from High Country Gardens now for 8 years. My entire garden of waterwise plants have come from them and I have found them to be superb plants, the best packing ever for shipment and their customer service people the most informed and friendly I've ever encountered. This is the best mail order company I've ever dealt with.
On May 2, 2006, grannymarsh Marquette, MI (Zone 5a) wrote:
My neighbor and I combined to make a small first (from this company) order. It arrived is very good condition. Nary a loose speck of soil in the box. All plants look healthy, their root systems are very well developed. I like the manner in which High Country Gardens keeps you up-to-date throughout the ordering to delivery process.
I have placed about a dozen order with HCG over the past five years. Every order has been filled and shipped with satisfaction. The one exception where a few tender plants apparently died of heat exposure during shipping were immediately replaced with apologies from HGC, though they clearly were not at fault.
Using mailorder firms like HCG is not the most cost effective way to garden. However, if you want the best cultivars available, grown to high standards, then you can't beat HGC.
If you can find the same cultivars they sell at your local nursery in one gallon containers, then use your local nursery.
I'm certain to place more orders with HGC in the future, and I'm anxiously awaiting the latest one!
On May 1, 2006, mary0114 Lodi, CA (Zone 9a) wrote:
My order arrived very nicely packaged. I was impressed with the size and vigor of the plants. The order also included a terrific plant catalog. What most impressed me was the customer service. I called because it took close to two weeks to receive my order from the time I placed it. I was told to call back if I didn't get my order by Saturday. Didn't have to call back, because the company called to make sure I received the plants! very impressive.
I ordered from High Country Gardens the first time this spring. The plants arrievd on time and in decent shape. They are on the small side, but the roots look good. Hopefully they will do well. A great place to find Agastache and other hummingbird plants.
Last year I ordered the same plant from this company and another one. The one I ordered with High Country Garden came in very good condition. When I got the same one from the other company the plant was dried up and dead. I just ordered plants from them again this year and I'll never order from any other place again.
On Apr 28, 2006, jayt36 Ashland, PA (Zone 6a) wrote:
I ordered three Russian sage filigran plants. They came in the time promised. They were well packed. And best of all they were already growing --about 6" high. Also, they were very reasonably priced. Much less than most other companies.
I was so impressed with the service from this company that I immediately placed an order for two varieties of ornamental grass.
Keep up the good work High Country.
On Apr 27, 2006, warrendavisx Haddonfield, NJ wrote:
Wow - this is a terrific resource! I've ordered quite a few times: the products were delivered quickly, securely and in great shape. (They're in the southwest, and I'm in the northeast, by the way, and they were shipped FedEx.) These are the best quality plants I've ever got via mailorder - and I'm comparing many hundreds of plants over many years from all the major companies. I give this company the highest recommendation, above all others. I will order my plants from this company if they offer the variety over any other company, every time.
Ordering on the web was really quick and easy. They sent the plants out exactly like they said they would. I received them before the weekend and they were all in excellent condition and packaged very carefully. I did have one (out of at least 18 that I ordered) that didn't make it after I planted it, and they are sending me a replacement.
I am very pleased with High Country Gardens and look forward to ordering more plants. They have wonderful selections that you just don't find in the local nurserys!!
I've always been extremely pleased with their catalogues, online ease, and their plants. I especially like knowing deer resistance and drought tolerance as I live in the Zone 4 mts. west of Denver. Their plants arrived packed the best of any I've ever ordered through the mail!
Nearing the end of the 90 warranty, I contacted them about some grasses I had planted in Oct and weren't showing signs of life. They immediately emailed me that the warranty was extended to May 1. Thirteen new plants from them are in the ground and thirteen more on order. I am very pleased with their service.
When we moved to this area which is hot and dry most of the year, but with cold winters, I was stumped as to what would grow besides cheat grass and tumbleweeds. High Country Gardens has become my bible. I have ordered many times from them and have been very happy with everything I have received. I have just ordered some cactus and succulents and their clear, complete descriptions made my selections easier. I have recommended them to many other people, including one lady who was at the local nursery asking questions of an "expert" yesterday. We get many compliments on our yard, and tell everyone "We owe it all to High Country Gardens." Emma Lou Nielsen
On Apr 19, 2006, Kiweed Saratoga Springs, UT (Zone 8a) wrote:
Ordered 2 Blue Spires Russian Sage and one Silver Buffalo Berry bush. Came exactly when they said it would. Plants are very small but in good condition. My baby got a hold of one Russian Sage, completely pulling it out of the pot, banging it on the ground shaking most of the dirt off the roots. I replaced the dirt and watered...you can't even tell the plant had any trauma.
Rec'd my order a few days ago at appropriate time. Plants are small, but the prices aren't too bad. Two plants were rec'd broken, but I should be able to root the broken tops, so I am not going to complain.
I just received my first order from HCG, and it's very impressive. I ordered 3 gardens - 80 plants - and every one of them was alive, healthy, with a good, strong root system. I have ordered from other mail-order suppliers, and HCG beats all of them hands down. Now lets see how they do in my garden...!
I have ordered plants four times from HCG and each time I have been impressed with the health of their plants. I have only had one plant die ( I have ordered at least 150 plants from HCG) and I was promptly refunded the full cost of the plant. The customer service people actually understand the product they are dealing with and are always very accomodating. I highly recommend HCG to friends and family and I look forward to my next order.
Last spring was my first time to order from HCG. I was very pleased with the quality and condition of the plants I received. And, even happier when one of the plant's blooms, an agastache, turned out to be even more beautiful than pictured. I'll definitely be ordering again.
On Apr 7, 2006, loveshercowdog Arlington, TX wrote:
Thanks to GW I used this company to buy a gift for my sister in OH. They arrived this week and she is thrilled. They are all green and fresh. She is very excited; she never thought mailorder plants could be so nice.
I received my first order from this company today and was very pleased. The plants were healthy and large for mail order plants. Packing was meticulous and the plants were shipped exactly when I wanted them to be. I was able to find plants for my xeriscape garden that I never could have found locally or through most other plant nurseries. If I initially thought that some plants were a little pricey, those thoughts were offset by the size and quality of the plants I received. I will gladly reorder from High Country Gardens again.
The folks at HCG are amazingly knowledgeable, accomodating, and helpful. The instructional materials sent with the plants are invaluable, and their guarantee is out of this world. I will be busy filling in the pre-planned gardens I have purchased and planted last fall as soon as everything I've planted so far has matured and I can see where I might need to add a thing or two. I will definitely be buying from them again and will stop by when I visit Sante Fe next month. Thanks again, everyone!
This is my second order from HCG for a xeriscape I am creating in my backyard. Last year, the plants arrived in great condition--my paintbrush bloomed later that same summer! The HCG catalogue is excellent, the selection of plants is excellent, the planting advice is excellent. The plants were packed well and cleverly for shipping. I have worked in this field for many years; these folks have their act together.
The plants were all health upon arrival. A good soaking and they looked as good as anything I have bought from local nursuries. The costumer service people are eager to help with any requests or question I had. I would definetly order from them again.
On Mar 9, 2006, superk Portland, TX (Zone 9a) wrote:
I ordered the Inferno stip preplanned garden back in Jan. I recieved it right on schedule. (the third week of Feb) I planted the healthy plants about 5 days later (bad weather) and this morning before work, (march 9) I was shocked. Some of the plants are starting to bloom! They are all approx. twice their original size, and the dianthus is blooming.
Im planning my next project/order from you. What a great Co.
Thank you. SK
Simply the best. Hands down. I'd like to see more rock garden/bunnery plant offerings as well as rose bush (shrub) offerings. I ordered online a couple of weeks ago and somehow the single $50 gift certificate I ordered showed up as two $50 in the checkout. As this was to be a gift for a friend, I didn't want it to be that generous. I emailed them and received a call back over the weekend and during off season no less! They advised me to call first thing Monday morning and that there should be no problem in canceling the extra gift certificate. Monday morning at no later than 8:15 a HCG supervisor, Kurt, called me before I had a chance to call them to help fix the order. I do want to add that one of the negative comments from a person who thought his plants had a virus makes me wonder if somehow a chemical injury was involved. Many years ago when I was working at a retail nursery a favorite customer came in incensed that all his new plants were dying, drooping, yellowing and the leaves were shriveling/curling up. It was a very large planting job. One of the owners went out and checked out the yard, and indeed it was as the customer had said. About a week later the customer came back into the nursery and was very apologetic. It seems he had discovered that while he thought he'd been spraying his new landscape job with hose-end ready to use fertilizer, it was 2-4-D instead! I've also remember customers spraying their plants with OFF and the like as "it was to kill bugs wasn't it??" It happens: we all mess up now and then be it the supplier, the homeowner or the delivery company making deliveries in non-air-conditioned trucks along with the boxed plants in a 90-100 degree weather. But isn't the glory of gardening worth it all!?
On December 15th, 2006, lefsamamma changed the rating from positive to negative and added the following:
I've been thinking long and hard about changing my view of HCG. Where would gardening be without the incredible offerings they have? However, my sense is that they've gotten too big/busy given how many weak and or dead plants I've received. I'm suprized they even send some of the plants out at all. When I've talked to customer service the one person is happy to send you a replacement plant,but doesn't seem to really hear you regarding the pattern of poor plants being sent out.I'm a skilled gardener.My husband is a horticulture nursery manager.We're both saddened by the plants we've received in the past year.For nearly every 6-8 plants we've received, more often that not, two are either very wilted or almost dead when they arrive. For the plants that do go in the ground they require way too much babying to keep going, especially for plants that are a perfect fit for our soil and zone. I'm such a HCG addict that I am at the curb as the UPS guys pull up with my order.I'm guessing HCG wants to get their plants to you,but again, the plants all too often lack vigor no matter what you do. I've started buying my plants from Timberline Gardens out of Arvada, CO.Between what they grow and the Plants and Things out of Pueblo, CO plants (Timberline Gardens carries their plants) are incredibly vigorous and grow easily.I've put in close to 500 plants in the last two years on our large yard.Sure want to order again from HCG but I'm hoping they'll get more quality control going again.
I am a returning customer, and that is largely because of the wealth of information the catalog provides, and the fact that every plant I ordered before has survived and flourished in my garden. While some of the plants were small, that is usually the case with mail order nurseries, and I have never found a source that provided plants with such a high survival rate.
On Jan 19, 2006, cmsobx Kill Devil Hills, NC wrote:
I have been ordering from High Country Gardens for the past 5 years and will continue to do so. I live and garden on the east coast, so the plants have to travel a long way to get to me and they are always very well packaged and in excellect shape. The catalog gives enough information so that I can decide if the conditions along the east coast (heat and humidity) warrant me trying the plant.
On Dec 17, 2005, Indigoez Floresville, TX (Zone 9a) wrote:
I've ordered many times from HCG, and I've always been pleased with the plants and customer service. They (plants) are well packed, and have never arrived late or early, unlike other places I've done business with. A+ overall.
These plants weren't cheap--but a great value, considering the quality and size. I was especially impressed with the packaging--very well done. The bulbs I ordered with the original group came later, but the company communicated well, and they arrived later when they said they would. I will definitely consider ordering from them again.
On Nov 21, 2005, havenheart Falling Waters, WV wrote:
I am writing to say thank you for your fast service and incredible quality of plants.
I recently ordered two huge orders for two of my clients. It was end of the season rush, and you rose to the occasion. Your informative catalog allowed me to order zone appropriate xeriscape plants that will be different than the every day nursery perennials seen around here (eastern WV).
I received your boxes wondering how in the world you could have fit over $2000 of plants in 9 boxes. But you did it! The plants have the best developed root system I have ever seen in mail order plants, and many had large top plants for mailed plants, as well.
My workers and I appreciated your clear instructions on planting, and my clients are raving about the quality of plants I have provided at this time of season.
On Nov 11, 2005, CBernard Perris, CA (Zone 9a) wrote:
I have ordered three times from High Country Gardens. The first two have been very successful and the third one I am anticipating next week. High Country Gardens has not only fulfilled the two orders in thriving packaging but they have a Customer Service section that answers questions about the plants that you purchase. I am very happy with High Country Gardens.