Comments regarding High Country GardensClick here to return to High Country Gardens's listing.
|On May 26, 2012, islander1938 WASHINGTON ISLAND, WI wrote:
The plants received are healthy and look good. There should be no problem with them, but these folks really don't like to email.
|On May 26, 2012, 1345afge Colorado Springs, CO wrote:
When I placed my order in March 2012, I requested 14 May 2012 shipment. I received confirmation in March, but I did not receive my order the week of 14 May. I sent two e-mails requesting status - no responses. I finally called a representative who indicated my shipment would be sent 28 May. I asked why I did not receive notification of the delay or responses to my two e-mails - the excuse was the company had implemented a new computer system (Why implement a new system during this time of year?). Also, many plants I ordered were not available. I requested cancellation of my order, and the representative said it would be done. However, I have not received an e-mail cancellation notice. I have been a customer for years and have placed many orders of $300+. Current customer service and communications are terrible. I want my order cancelled and a refund on my credit card. I also request a confirmation that my order will be cancelled. No more orders until you can win back my trust with timely responses, available plants, and much better customer service.
On May 26, 2012, High Country Gardens responded with:
"On May 26, 2012 12:07 PM, High Country Gardens responded with:
I understand your frustration in trying to get resolve. I apologize for any inconvenience. As you know this is not our norm and we are working to make sure the service you are use to with High County Gardens is restored. I would like to make sure your requests have been fulfilled. Please contact me by email or phone.
|On May 26, 2012, flowerblue36 White City, UT wrote:
I have emailed the company twice and called due to not having received my order. No response to either email. The person I talked too on the phone stated my order would be made "priority" and would be sent next week. I still have not received my order. I have ordered from HCG before and never a problem like this.
On May 26, 2012, High Country Gardens responded with:
"On May 26, 2012 12:04 PM, High Country Gardens responded with:
I regret to hear of your recent experience and apologize for any inconvenience. Please contact me so I can look into this personally.
|On May 24, 2012, sonias Boulder, CO wrote:
I'm sorry to give this company a negative review, as I've used them for many years. Their plants are excellent, but their customer service is atrocious this year. I placed an order in January, assuming that would reserve the plants I wanted, especially since they charged my credit card right away. Come April, I only received 9 of the 14 plants I had ordered. Of the missing ones, 3 were listed as unavailable, but the other 2 had no explanation whatsoever. Since then, I have only recently been able to reach someone by phone, as I was always sent to a voicemail system that was full, and that representative said she needed to send my case to another dept. who would contact me (a week later, I've heard nothing). None of my emails (including to Victoria Peralta) has been answered. A credit has been issued to my account, but it is not the correct amount. Do I think this will all be straightened out in the end? Maybe. But I'll never get back the time and energy I've wasted on trying to figure this out and get an answer from them.
On May 24, 2012, High Country Gardens responded with:
"On May 24, 2012 3:46 PM, High Country Gardens responded with:
I am sorry to hear you have not had resolve in regards to your order questions. I do try and respond to all my emails and calls when I am in. I apologize if I did not respond to an email you sent. I would be glad to assist you. Seeing you have already emailed me can you please resend the email or it may be best to call me with your information.
|On May 23, 2012, gpaulon Forest Park, IL wrote:
High Country Gardens is a great company to deal with. They are always friendly, knowledgeable and accommodating. Whenever I have had a problem with a shipment or an individual plant, they have always taken care of it with a smile. They're great!!
|On May 21, 2012, sunnybordergirl Hawesville, KY wrote:
I recently placed an order and requested an immediate ship date in an effort to receive my plants before an upcoming holiday. I received a confirmation of my order indicating my order would ship the date I requested. I expected to receive my order at least by the following Friday, however, the website didn't indicate how my order would be shipping so I placed a call. I was told that my order did not ship and would not ship until the the following Monday. The person wasn't really sure what happened and told me that they were located in another facility, however my order would ship on the following Monday. Today I called to make sure my order shipped and was advised that it was not going to ship AT ALL. I asked them why that no one e-mailed me or phoned me to let me know there was a problem either with my initial ship date or subsequently when they determined that my order was not going to be shipped. When I placed my order I provided my e-mail address and a telephone number in the event they would need to contact me. It is unacceptable customer service to just simply not contact me in any way (either e-mail or by phone) to let me know the status of my order. I was concerned when I saw the other negative reviews, however, I have had good experiences with HCG in the past - so I took a chance. However, after this experience I will certainly consider carefully other reviews because this became my own bad experience. Really a shame because I previously did have good experiences. An e-mail or phone call only takes a moment and certainly makes a difference for customer goodwill.
On May 21, 2012, High Country Gardens responded with:
"On May 22, 2012 4:48 PM, High Country Gardens responded with:
I appreciate you giving me the time to speak with you yesterday. We are working on making adjustments to make sure this does not occur again. My apologies for any inconvenience.
|On May 21, 2012, JonSchneider Fleming Island, FL (Zone 9b) wrote:
Posted on May 19, 2012, updated May 21, 2012
On May 21st, 2012, JonSchneider changed the rating from negative to positive and added the following:
As expected, High Country Gardens appropriately responded to my evaluation. They are apparently experiencing "growing pains" with new software that has impaired their ability to respond to customers in a timely fashion. I am pleased to say, though, I have been in contact with both Sam and Victoria and we came up with a very fair resolution to my issue that will result in me being able to obtain new plants that will be sent to me overnight. This is exactly the kind of customer service that i would anticipate from this company. It would be hard to add enough superlative to the plants I have previously ordered from them. The packing is always superb and the deep pots with excellent root systems guarantees easy transplants with hardy growth. I will be back to order from them in the future. Anyone can make a mistake and they certainly are forgiven and deserve another chance.
On May 21, 2012, High Country Gardens responded with:
"On May 20, 2012 10:36 AM, High Country Gardens responded with:
I am sorry to hear of your recent experience. As you know this is not the norm for High Country Gardens. I am glad you gave us the opportunity to contact you and to satisfy your request of replacements.
|On May 18, 2012, sandgarden Millsboro, DE wrote:
I was a little surprised at the small size of the plants...a first for me, but they've been transplanted and are doing fine.
On May 18, 2012, High Country Gardens responded with:
"On May 20, 2012 10:40 AM, High Country Gardens responded with:
Glad to hear your plants arrived safely and are planted in their new home! Happy Gardening!
|On May 8, 2012, texasgardner69 Amarillo, TX wrote:
Posted on May 4, 2012, updated May 8, 2012
On May 8th, 2012, texasgardner69 changed the rating from negative to neutral and added the following:
I am changing my rating to neutral due to the speed and efficiency Victoria Peralta handled the complaint. The plant order arrived today in excellent condition and were all good size plants. I will be doing business with HCG again.
On May 8, 2012, High Country Gardens responded with:
"On May 5, 2012 4:03 PM, High Country Gardens responded with:
Thank you for your feedback. High Country Gardens spring 2012 season took off quickly and with that we have been receiving a high volume of calls and emails. We have made some recent changes these past few days in hopes of improving wait time. I am sorry to hear your questions were not resolved. Please do contact me directly and I will look into your order for you. Toll free 1-877-811-2700 ext. 3023 or email email@example.com.
|On Apr 28, 2012, Dekoffer Tuscola, TX wrote:
Two of my last three orders have been problematic. In my previous order, I ordered two 1 gallon plants that had obviously been transferred from 2 inch pots to gallon pots just prior to shipping. The root structure was just pitiful. In my most recent order, I decided to forgo gallon plants for 5 inch pots, but 2 of the plants had obviously just been transplanted to 5 inch pots from two inch pots. Plus, they left out two of my plants that I ordered and paid for. It was a large order and they did not include a packing list, so I can only assume they were hoping I wouldn't notice. Packing has also become increasingly shoddy over the past couple of months. Customer service has been helpful, but I expect them to get things right the first time. Make sure to take pics of plants if you have a problem. I wasn't offered a refund for one of the gallon plants because I went ahead and planted it without taking a pic. I wasn't asking for a full refund just the price difference between the gallon and 5 inch pots.
On Apr 28, 2012, High Country Gardens responded with:
"On May 1, 2012 1:59 PM, High Country Gardens responded with:
We appreciate your feedback and are looking into the issues you've brought up. We have a 100% guarantee and do not require photos for replacements or refunds. Please contact me directly to process a claim if this was not resolved. Toll free 1-877-811-2700 ext. 3023 or via email firstname.lastname@example.org.
|On Apr 24, 2012, CEH208 Eldorado at Santa Fe, NM wrote:
Plants received were poorly shipped/packaged. Several stems were broken but have been trying to salvage them. Plants did not have well developed root systems and were too young to be shipped out. I now have two plants that have completely died. Have emailed customer service for replacement 3 times with no response. Waited a week and tried calling customer service which went to a recording saying please leave a message, but the mail box is full. Sadly, I still have more plants ordered to be shipped this week, wishing it could be cancelled. I think the retail locations are fine, and I know problems occur in shipping, but the lack of prompt customer service means I won't be ordering again.
On Apr 24, 2012, High Country Gardens responded with:
"On Apr 24, 2012 12:34 PM, High Country Gardens responded with:
I am sorry to hear of your recent experience. We take great pride in our plants and customer service and want to fix this for you, as well as use your feedback to improve our service. Please contact me at your earliest convenience by email email@example.com or direct at 1-877-811-2700 ext. 3023.
|On Apr 22, 2012, FlowerDiva Raleigh, NC wrote:
I ordered 5 Agastache 'Ava' , 5 Agastache cana 'Rosita' and 1 Buddleia alternifolia in early March. I was able to select my week of shipping, which is wonderful! I received an email that my plants were shipping the 2nd week of April, just as I had selected. They came right on time and were packaged secure and safe! HCG has a wonderful packing method! Every plant looks wonderful and healthy!! I've ordered from them 2 years ago and had the same great experience. They have the best selection of Agastache!
|On Mar 30, 2012, Ispahan Chicago, IL (Zone 6a) wrote:
This is a marvelous company. Customer service is efficient and helpful (Sam is the greatest), plants are great quality, selection is wonderful and the packing is more environmentally friendly than most nurseries with very little extraneous material involved.
|On Mar 23, 2012, Idiopath Austin, TX wrote:
Posted on April 30, 2006, updated March 23, 2012
On March 23rd, 2012, Idiopath changed the rating from positive to negative and added the following:
Update: I ordered from them again last year (2011) and most of my plants arrived in terrible condition. They were so mushy and yellow I just threw them away. I contacted customer service, and received an email stating that a credit for those plants had been applied to my account. I was told that it would not expire, and I could use it at any time by simply mentioning it to the representative who took my order. I attempted to do this this past weekend. The rep was unable to find the credit.
Since then I've attempted to contact customer service several times, and have gotten zero response. I won't be ordering from HCG anymore. It's not worth risking my money and my time. I'm now out almost $50, plus the time I spent on hold, plus the time it took me to write all of those emails that have gone unanswered.
On Mar 23, 2012, High Country Gardens responded with:
"On Mar 23, 2012 9:14 AM, High Country Gardens responded with:
I regret to hear you were not able to get resolve. HCG credits do not expire. For your privacy I am not able to obtain your contact information through your post. Please contact me and I will be glad to assist you.
|On Mar 19, 2012, avsjen Castle Rock, CO wrote:
I've ordered from HCG for at least 5 years now and have always been very satisfied. In all those orders, I've only had one plant not make it; took a picture, sent it to HCG, and promptly received a replacement, healthy and still going strong in my garden. I'm a fan!
|On Mar 19, 2012, virginiarose Portsmouth, VA (Zone 8a) wrote:
Well this is my first order with HCG, I was a little disapointed with the size of a plant I ordered. I sent a picture and they offered me my money back or a bigger shrub in April, so I took the new shrub. I do like the selection of plants on this website and plan to do more business. I appreciate the prompt way they handled the problem and the customer service is terrific.
|On Mar 17, 2012, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
Posted on February 20, 2012, updated March 17, 2012
On April 3rd, 2009, echinaceamaniac added the following:
I just received another order and they did it again! They ship it when promised. Thanks again!
On May 28th, 2010, echinaceamaniac added the following:
I received my plants yesterday. Both Echinacea "Pica Bella" had buds on them already. Sure, the shipping caused the plants to not be perfect, but that is understandable. I have ordered from High Country Gardens several times now and all my orders with them have been positive experiences.
On February 20th, 2012, echinaceamaniac added the following:
I received my latest order of Delosperma 'Fire Spinner' and Red Yucca 'Brake Lights.' Both look great. High Country Gardens is top notch in my book!
On March 17th, 2012, echinaceamaniac added the following:
I ordered a Delosperma collection and it came in perfect condition. Their packaging is among the best I've ever seen. I just hope they don't switch to coco pots like Bluestone did. Thanks for the great service!
|On Mar 1, 2012, marktrot1 Flagstaff, AZ wrote:
I have visited their nursery/greenhouses in Santa Fe and ordered plants from them. Their demonstration garden is gorgeous.
|On Feb 21, 2012, Crinum Abilene, TX wrote:
I just found HCG this year and placed my first order for 3 Amaryllis bulbs that were discounted. I was told the bulbs would be small because they were discounted but I have been trying for 2 years to get this particular variety so I agreed and expected 3 small bulbs. They arrived within the week and were the biggest bulbs I have ever received. I was thrilled and I'm anxiously waiting for them to bloom.
|On Feb 7, 2012, kkirschbaum Yonkers, NY (Zone 6b) wrote:
I was surprised to see that HCG gets somewhat mixed reviews on here, and then I realized that though I have ordered from them several times a year since 2007 I had yet to contribute a review. I am a fan of this nursery. I've never visited them, but I like the ethos of their catalogue. Westchester County NY would hardly be considered a xeric place, but I garden on a hilly site facing south and east (and never water once a plant is established so everything in my garden needs to survive on rainwater). Their selection of water thrifty plants is very useful for my site. I've been happy with the success rate of most things I ordered from HCG. Have plants died? Yes -- but unless the plant dies shortly after arrival (or arrives in bad shape) I find it hard to blame the nursery. Plants are living things and by their very nature this means they all die eventually. Part of my flexibility on this point is that I've experimented with plants from HCG that are offered with the caveat that the plants are better for the arid West, and when those don't make it I especially feel it unfair to complain. Amazingly an impressive number of these Western plants have survived (Chamaebatiera millifolium, Hesperaloe parviflora) or even thrived (Tagetes lemmonii, Philadelphus lewisii) for me. In general I find HCG's service is very good -- I always select my ship date, and have never had a problem with plants not arriving as expected. The packaging is usually great, so I haven't had problems with plants arriving in bad shape. In fact, this year I ordered another round of Agastache rupestris and was pleased that HCG changed their policy and didn't cut the plants back before shipping. I had a 100% success rate getting those established whereas in the past I always lost some. I always look forward to seeing what's new at HCG. I find their catalogues inspiring, and I like that they are unafraid to offer unusual varieties. I think many complaints on this board are from people whose expectations are a bit unrealistic. If price is really a big issue for you or if you get ruffled if a mailorder plant arrives looking jostled, then maybe you are the kind of customer better served by shopping at a local garden center or the big box stores. I've had plenty of bad mailorder plant experiences with other companies -- plants arriving dead, plants arriving bare root without that having been clear in the sales pitch, wrong plants, shipments gone awol without any tracking -- but I can heartily say that HCG is not among the bad mailorder companies.
|On Jan 28, 2012, louis1933 Colorado Springs, CO wrote:
I have been buying from High Country Garden ever since they started. IN FACT MY ORIGINAL CUSTOMER WAS IN THE LOW TWO DIGITS. I have only praise for their plant selection and plant quality; also their soil amendments are very good. This is the ideal place to find plants and fertilizers for the front range of Colorado. Here in Colorado Springs these garden essentials are hard to find LOCAL NURSERIES ARE FEW AND MOST STOCK PLANTS NOT ARE SUITABLE FOR THIS PLANT HARDINESS ZONE AND SOIL TYPES FOIND AROUND COLORADO SPRINGS; MAKING HIGH COUNTRY GARDENS A VERY VALUABLE ASSET.
|On Jan 15, 2012, oldCTgardener Glastonbury, CT wrote:
On several occasions I have ordered plants from High Country Gardens.. The ones that I ordered in spite of their recommendations to the contrary (suited for only western gardens) did eventually die (as I expected, I like to push the envelope) but the others did well, and are doing well. I will continue to order from them. Their plants are vigorous and well-packaged. They have always arrived in top condition.
|On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:
I love these people , This is my third year ordering from them and I have never had a problem . They offer gallon sized plants on a lot of their yuccas and agaves , Love that ! Everything I have ordered from them is now huge in my garden and thriving , Even the little 5 in premium pot items . Just placed my order for two brakelight hesperaloes and one agave all gallon sized and the fact they let you choose your delivery date is simply unheard of in mail order nurseries I recommend them to anyone .
|On Nov 10, 2011, jerrytate Lake Charles, LA wrote:
agaves were my interest with this company. i placed my first order last week and received it today. that's good. i ordered 10 agave parryi that were on sale for $3.50. that's real good. i called to place an order by phone with a credit card and it took a bit of time as the sale prices were not what they had on their end. the plants arrived and i could here movement when i tilted the box. not good. upon opening the overly complicated packing the plants were in excellent condition with only 2 damaged leaves. very good for shipping agave. i think the packaging was overkill. for a small rootbound agave (which is OK) i see no reason to use rubberbands to keep a piece of foam to cover the top of the soil. more should have been done to keep the plants from moving in the box. i've received many agave from other on-line nurseries that use newspaper. the plants were very well grown and for $3.50 a great value. i will order from this nursery again, and other than the packaging techniques, i give it a positive rating.
|On Nov 3, 2011, channelite Henderson, NV wrote:
The plants are usually seedlings, so they will take years to grow like the pictures. I was disappointed last year when I got my first yucca rostrata. This year, it's growing and I now like getting small plants and watching them grow. I wish they could all be premium or one gallon size. I've ordered about five times, and I usually moderately pleased.
|On Oct 20, 2011, rinomanfroni Arlington, TX (Zone 8a) wrote:
Posted on October 12, 2011, updated October 20, 2011
On October 20th, 2011, rinomanfroni added the following:
Wow! Today I not only received the replacement plant for the Hymenoxys scaposa, but I also received another Hymenoxys acaulis! They thought about making sure that I ended up at least with a Hymenoxys alive if ever the scaposa will not make it again!
Thank you so much High Country Garden! The other plants are still doing super great! Let's see how they are going to tolerate the upcoming unpredictable Texas Winter season!
|On Oct 18, 2011, Delightful_Dawn Altus, OK (Zone 7a) wrote:
I ordered some Kniphofia Caulescens last spring. They arrived as promised in Oct. They were in wonderful shape and larger than I expected them to be. This was a good shopping experience. I will buy from them again.
|On Oct 14, 2011, JanRed2 Brookmont, MD wrote:
I've purchased plants from High Country Gardens several times and always been happy with the results. The resources and information available on their website are extensive and the time or two that I've needed additional help, it has been easy to reach a knowledgeable person. I'm a very happy customer, in Maryland.
|On Oct 10, 2011, OldCrank Noonday, TX wrote:
I purchased two Agastche from High Country Gardens. I have purchased from them many times over the years and have Always been satisfied with the plants that arrived. They have always been good sized plants and in good condition.
|On Sep 24, 2011, hep7sa23 New York, NY wrote:
This is the first time I bought from HCG that I was not satisfied. Two of my 8 plants arrived with the soil spewed out into the box, and one of them has half of the young stems completely dead. Also, I had ordered root stimulator to help with planting and it was not in the shipping box. Not sure if it was sent separately as no communication indicated that. I have a feeling they forgot it.
On Sep 24, 2011, High Country Gardens responded with:
"On Sep 27, 2011 11:08 AM, High Country Gardens responded with:
So sorry that some of your plants arrived in less than optimal condition and that a product was missing from the box. We are happy to replace them for you at no charge. You are correct the Root Stimulator Combo Pack should have arrived with your plants. I would like the opportunity to rectify this situation and make sure that you are satisfied. I would like to make sure you get your root stimulator and new plants. Please contact me directly, by phone or email with your order number, at your convenience so I can take care of this for you. Thank you for your business, our goal is your gardening success!
|On Sep 20, 2011, XeriGardener Plano, TX wrote:
I was majorly disappointed with High Country Gardens after getting a personal referral on them from a local gardening friend.
On Sep 20, 2011, High Country Gardens responded with:
"On Sep 20, 2011 1:26 PM, High Country Gardens responded with:
One of the things so many of our customers love is that we do give you the option to select your own ship week. Ship weeks can be changed if needed.
|On Sep 15, 2011, WilsonCWW North Las Vegas, NV (Zone 9a) wrote:
Ordered a few plants from them during summer of '11. They delivered them towards the end of summer as stated. All plants but one arrived in good condition. One of the plants was wilted and pretty much dead. I contacted the company and within a week I already had a replacement for it. Overall I'm satisfied. It's been a few weeks and the plants seem to be doing well so far. I'd order from them again.
|On Aug 31, 2011, anitamacey Atascadero, CA (Zone 8a) wrote:
Posted on July 26, 2011, updated August 31, 2011
On August 31st, 2011, anitamacey added the following:
One of my plants was to ship on Aug 22 2011. As yet I have not heard about the plant now has it been delivered.
They have wonderful plants but I will be ordering elsewhere.
On Aug 31, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:46 AM, High Country Gardens responded with:
Thank you for giving me the opportunity to work with you and address your concerns. As a result of your comment we have made positive changes in our customer service phone. I am glad we were able to immediately ship your plant order. We look forward to serving you in the future.
On Aug 31, 2011 12:31 PM, High Country Gardens added:
|On Aug 24, 2011, Patmisty1 College Park, MD wrote:
I love this company. Had nothing but positive experience. Plants arrive health. If planted promptly and nurtured the first year they thrive.
|On Aug 22, 2011, johnnygalt Rockford, IL wrote:
I have just put my third order with High Country Gardens. In the past I have ordered thir Legacy buffalo grass plugs to be installed in a side yard as well as some perennials. Today I ordered 2 flats of the Bella plugs for my small front yard. In the past I have been most impressed with the packaging, prompt delivery as well as the detailed instructions for successful planting results. I am very pleased with their xeric efforts and especially impressed with the ability of their turf to easily adapt to the climate in northern Illinois.
|On Aug 5, 2011, tomlwaters Santa Fe, NM wrote:
My order shipped on the date requested, and the plants were all very healthy and meticulously packaged. I have no reservation about recommending them.
On Aug 5, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:55 AM, High Country Gardens responded with:
Our shipping department works hard to get these orders packed and shipped securely. We appreciate your feedback and Thank You for recommending us to others!
|On Aug 1, 2011, greenneck Paoli, IN wrote:
several past shipments were most satisfactory. i just ordered from them again; that about says it all, eh?
On Aug 1, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:49 AM, High Country Gardens responded with:
Thank you for sharing about the arrival of your past shipments. We are glad to be of continued service to you!
|On Jul 25, 2011, phdler Homer, NY wrote:
Posted on July 14, 2010, updated July 25, 2011
On July 25th, 2011, phdler changed the rating from neutral to negative and added the following:
Last year HCG was very good about replacing plants so I changed my original negative to a neutral and decided to give them another chance this spring.
The plants were well packed but arrived in very poor condition and one was very small and yellowed. We planted them carefully, hoping they would pick up -- some were planted with the same plant ordered from elsewhere. ALL of the HCG plants from this year have died while the same ones from elsewhere are thriving. In addition, four of their plants from last year did not survive. I will no longer order plants from HCG as I am far happier with my other sources.
On Jul 25, 2011, High Country Gardens responded with:
"On Jul 14, 2010 2:01 PM, High Country Gardens responded with:
We are glad you have already contacted customer service and have processed your claim. We appreciate your feedback and are looking into some of the process changes that took place this season. Most of our growing shipping crew has been with the company for multiple years and we take the same care as in the past. We strive to continue to be the leaders in plant quality, shipping and handling and offer the best customer service. Please feel free to contact me if you have any questions, comments or suggestions.
On Jul 26, 2011 10:24 AM, High Country Gardens added:
Many of the plants High Country Gardens carries are for arid (dry) conditions. We mark these plants for folks in rainy areas so if they purchase them they do not plant them in the same beds as moisture loving plants. High Country Gardens does have plant specialists available to assist with any questions or concerns. We welcome the opportunity to speak with you, as there are a few things that could have caused the yellowing of plants and we would like to explore some solutions with you.
|On Jul 21, 2011, stanlesmith Plover, WI wrote:
Posted on August 26, 2010, updated July 21, 2011
On July 21st, 2011, stanlesmith changed the rating from positive to neutral and added the following:
Although I still think highly of HCG, I would not recommend them for zone4 and colder. Some of the plants I ordered came back, but not enough to warrent ordering more. Living in WI; I knew it was a crapshoot...sigh...