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|On Aug 21, 2009, BirdieGirl7 Upper Lake, CA wrote:
This is an extraordinary company! I discovered HCG shortly after buying a new house in the country. Their catalog and book, Waterwise Garden Care, have been my guides to a beautiful water efficient garden. With the exception of one plant (which is being replaced) all my transactions with them have been extremely satisfactory. Shipping is on time, plants are carefully packed, instructions are easy to follow. I have both called and emailed for information. Employees are pleasant, informative, and readily available.
|On Aug 6, 2009, gobbleman Sweetwater, TN wrote:
I completed an order in the spring. All of the plants did well except one, and they are sending the replacement now. The communication has been very good. I love the plants I have. Thanks, Johnny.
|On Aug 5, 2009, ducky27 Kalispell, MT wrote:
I have ordered from this company several times. Every time the service has been exceptional. The plants arrived as stated and in excellent condition. I like that they warn you not to plant certain plants in the fall if you live in zone 5 or lower. This is honesty before profit.
|On Aug 5, 2009, Sharkey Marianna, FL (Zone 8b) wrote:
I just received an order for Gro Power fertilizer from High Country which I ordered last week from their website. This was the only place I could locate this product which has been recommended by a friend. The service was great, the staff was friendly, and I will order from them again in the future.
|On Aug 2, 2009, ridgebax1 Pittsburgh, PA (Zone 6a) wrote:
The plants I have ordered have been of high quality and they stand behind what they sell. One of the plants I ordered did not die but never took off and had no new growth after several weeks. They replaced it without question. The sad plant that did not thrive was replaced with a new plant that is doing very well. I replanted the sad plant in another area and though it still is not thriving it is not dying either so maybe it will hang in there.
|On Jul 15, 2009, ic_conifers Iowa City, IA (Zone 5a) wrote:
I was happy with the communications from the company and the plants that arrived. I ordered a cold hardy agave sampler and a conifer, all have been in my garden about two months now and are doing well. I also ordered a birdbath, which was a bit pricey for what arrived (it does look nicer in the catalog), but it is much adored by the local songbirds (cardinals in particular seem to love it).
|On Jul 14, 2009, Lovethatdirt Concord, CA wrote:
I received agastache plants which arrived in perfect health, very carefully packed and are now settling happily into my garden. I wiil be happy to order from High Country Gardens again in the future.
|On Jul 7, 2009, desertcrone Rio Rancho, NM wrote:
Yes, I have lost a few plants, but I realize it was my fault. It takes some know-how to garden successfully. I read a lot of garden books and pay attention to the how-to's and warnings too. I live in the Albuquerque, NM area and have had much success with the plants I have ordered. But, here is what I had to do. Put them in nice well-worked soil. Even sand needs some compost and loosening to accomodate the small plants we are talking about. They need space to spread their little roots comfortably. I planted a planned garden, the "Jumbo Waterwise" at my front door in the fall. I threw sheets over it in the winter when frost or snow was predicted and then pulled them off in the morning when the sun came up. I was worried that they wouldn't make it. Come spring, here they came. They look very established now and happy and growing into large plants. The bed is gorgeous. I love the catalogs and have learned so much about what will make it here in the high desert. Love High Country Gardens.
|On Jun 30, 2009, dingotx1 San Antonio, TX wrote:
Plants on sale, delivered healthy, shippint fast and as described. Another great transaction with this company
|On Jun 28, 2009, s_jones Aurora, CO (Zone 5a) wrote:
I have ordered from HCG on 5 occasions, starting in 2007.
|On Jun 22, 2009, Tumacacori Tumacacori, AZ wrote:
|On Jun 21, 2009, enbloom wrote:
Ordered from HCG years ago but thought I'd give them a shout out for offering such a wide variety of tough plants that look good when nearly everything else is struggling through the heat. Two favorite plants that I remember from HCG are Swallowtail Aquillea and an ornamental oregano. I noticed a new, even prettier oregano offered in catalogue and may just have to put together another order with it in it.
|On Jun 15, 2009, akitalady Albany, NY (Zone 5a) wrote:
I've ordered from High Country Gardens for a few years. I've placed 3 orders this year alone - the quality of the plants and the prices were just too good to resist.
|On Jun 10, 2009, dagovitzm Reardan, WA (Zone 5a) wrote:
I have ordered a number of times from High Country Gardens. Plants always arrive healthy and well packed (despite the carrier's misroutings and rough handling). Although the winter weather is harsh, summers very dry, and I have only hard clay where I live, I have lost only one of their plants - all others have thrived. I'm more than satisfied by the quality of both plants and service.
|On Jun 9, 2009, loddyb Amarillo, TX wrote:
Placed a decent sized order with them about a month ago. Everything went very well. Plants arrived on time and in very good condition. I just placed another order today.
|On Jun 4, 2009, lou69 Humboldt, TN wrote:
My first order with High Country Gardens was to be shipped first week of May 2009. 4 Oenothera Macrocarpa (Missouri Evening Primrose) and 1 Philadelphus Microphyllus "June Bride". When shipment did not arrive-I called- they traced and said was in transit back to them and out again. My question was the plants will be dead right? The answer was probably so -just call us when you receive the shipment.
On June 10th, 2009, lou69 changed the rating from negative to positive and added the following:
Changed to positive rating. Contacted Victoria Peralta as
she requested. She has been a pleasure to work with on my complaint. High Country Gardens has done much more than I expected. In solving my complaint they probably discovered the problem customers seem to have receiving their products and them not in great condition. I will order from them again. And my thanks for making me a very satisfield customer.
On Jun 4, 2009, High Country Gardens responded with:
"On Jun 4, 2009 4:57 PM, High Country Gardens responded with:
High Country Gardens ships plants so they arrive for weekend planting. I am not sure why the orders were delayed for delivery. I would like you to contact me so I can figure out what occurred. I would also like to ship you new plants and ensure timely arrival.
|On May 30, 2009, b_schr Wayne, NE (Zone 4b) wrote:
Have bought from HCGardens almost from the beginning when *everything* was one price, $3.95 or some such. Have always been very satisfied with products, price, information and arrival. The increasing availability of rare plants native to the open grasslands of Nebraska has been great. I love it!. Thanks!
|On May 22, 2009, onewish1 Denville, NJ (Zone 6b) wrote:
nice shipping & plants this year photos are in my dairy
|On May 19, 2009, Blackbelt_Lizzy La Grange Park, IL wrote:
I purchased several plants that came well packed and undamaged during shipping. The plants were healthy and are doing well in the garden. Although they are smaller than plants from other nuseries, I purchased them because they had unusual cold hardy succulents.
|On May 15, 2009, sicuong Wichita, KS wrote:
I ordered a dozen of Aster x frikartii 'Mönch' in the Mid April, 2009. I received a week later, all the plants received are healthy. Like the way they packed the shipping plants very much. I am happy ordered from them. I would order from them again in the future.
|On May 2, 2009, CherryValleyNY Cherry Valley, NY (Zone 4b) wrote:
I received my order from High Country Gardens two days ago and was highly impressed. Root balls and plant growth were much larger than I expected. Plants were carefully packed and damage-free except for a couple of creased leaves. Everything I ordered was included – no back order or out-of-stock messages were necessary. And everything was shipped during the shipping week I requested. I am more than satisfied and wouldn’t hesitate to order from High Country again.
|On Apr 30, 2009, 505badgolfer Albuquerque, NM wrote:
I've been shopping from HCG - both retail and mail order - for about 3 years. Experiences have always been favorable. Plant prices are generally higher than other local nurseries in NM, but you can find rare xeric plants here that cannot be found elsewhere in NM.
|On Apr 28, 2009, theherbgardener Stone Mountain, GA wrote:
I've purchased from High Country Gardens before and I have always been pleased with my purchases. Their catalogs provide me a lot some wonderful idea for container gardens and they've so many, many great plants that are drought tolerant.
|On Apr 27, 2009, artemiss Toledo, OH (Zone 5b) wrote:
This year I have ventured into currants and gooseberries and found they were the only place that had a Crandall currant in stock.
|On Apr 26, 2009, pecraig Simi Valley, CA wrote:
Superb service, great packing, and lovely plants. Outstanding experience and I've already sent another customer. Many, many thanks to this great company.
|On Apr 24, 2009, Tigernach Charlottesville, VA (Zone 7a) wrote:
I ordered a South African collection and a hardy cactus collection. Both were packaged very well, and the plants looked healthy upon arrival. Prices for the collections and other plants were a pretty good deal, especially considering the rarity of some of the plants.
|On Apr 22, 2009, landscaper84 Rock Springs, WY wrote:
I have ordered from High Country Gardens for 11 years now.
|On Apr 16, 2009, Pupula Greenwich, CT wrote:
I received a gift certificate for Christmas in 07, I ordered in the spring 08 some salvia and sage. When I received the plants they were all a little off. Some had obvious root rot and others were just awful looking but being a gardener I know that if you plant them they often bounce back. I called and got replacements for the ones that were rotted the replacements were also awful. But being an optomist I planted them. Anyway they did not survive through the summer. I get their catalog all the time and I need to call them to tell them to save a tree, I will not order from them again. The funny thing is I ordered in Spring 07 and the plants were beautiful needless to say maybe they figured it was a gift card and not my cash so they would send me the cast offs. I was completely disappointed.
On April 24th, 2009, Pupula changed the rating from negative to positive and added the following:
They promptly got in touch with my after a negative post and resent my botched shipment, thanks Victoria, high kudos to you and your excellent customer service, plants arrived today!
On Apr 16, 2009, High Country Gardens responded with:
"On Apr 16, 2009 4:48 PM, High Country Gardens responded with:
We appreciate feedback so that we at High Country Gardens know what is being done right and where improvements can be made. We strive to provide the best quality plants, products and service. We do not negotiate the health of our plants based on method of payment or any other means. It is never our intention to send poor quality plants. I am sorry to hear your disappointing experience. Please contact me at your earliest convenience to discuss your order.
|On Apr 14, 2009, tulpen Los Angeles, CA wrote:
Happy with the whole experience.
|On Apr 13, 2009, sc4cinc New Braunfels, TX wrote:
I have purchased from HIgh Desert for years now, while I lived in Albuquerque and now via mail order. I am a happy returning customer.
On April 15th, 2009, sc4cinc added the following:
In my comment I refer to High Country Gardens as "high desert" from habit when living in Albuquerque - it seems to me that locals refer to HCG as High Desert, at least I did. But HCG is the grower I intended to comment on.
|On Apr 12, 2009, robbinmyers Hereford, AZ wrote:
I have ordered from mail order nurseries in the past and I have had some good and some bad results. I was truly impressed with High Country Gardens. The plants arrived securely packaged - especially the cactus - and they were healthy plants. Their catalog and online website gave excellent info on the plants zones, watering, light, etc. and helped me narrow down exactly what I was looking for. I was so impressed that I have placed another order.
|On Mar 27, 2009, ajsdnyc San Diego, CA wrote:
I've bought plants from this company for nearly two years. All the plants I've received have been healthy and arrived well packed. They've arrived when promised. The catalog and website give useful information on zone that's good for each plant, it's blooming cycle, light, soil, water requirements and fertilization.
|On Mar 27, 2009, plantgnome Coram, NY wrote:
I received my plants yesterday in excellent shape, packaged well!! This is my second order with this company and I have no complaints at all. Their customer service is very fast in answering my emails and their prices are competitive. Will continue doing business with them. AA++
On April 5th, 2009, plantgnome added the following:
Received my hummingbird attracting I hope to get some hummingbirds this year with the help of these plants, as I have been trying for 3 years now. Maybe these will do the trick. Pleasure once again.
On May 5th, 2009, plantgnome added the following:
Had a plant from the fall not make it thru the winter and one from early spring-They already shipped my replacement plants. Very satisfied and happy with this company. Will continue to order.
On May 7th, 2009, plantgnome added the following:
Received my replacements today-excellent shape and good growth on them. Very pleased!
|On Mar 26, 2009, db2776 Austin, TX wrote:
I purchased two grasses from High Country Gardens recently, and I am very pleased with the outcome.
|On Mar 23, 2009, dthomas979 Saint Charles, MO wrote:
I order 3 plants two orange meadowbrites and an salvia, all arrived on time and decent size at a very competive price.
|On Mar 12, 2009, EllieSmith Lebanon, MO wrote:
I have been ordering from High Country Gardens for four years. In the interim, they have changed their packaging system. I have done mail order plants for at least a decade, and the packaging HCG uses is the most impressive system I have ever seen.
On April 2nd, 2009, EllieSmith added the following:
I ordered grasses from HCG this year. My order arrived today, in excellent condition. I have limited funds, so I decided not to order the multiples of varieties, like I really need 6 Nassella but only ordered two, needed 2 bluestems but ordered one, etc.
Imagine my happiness when the babies arrived and I inspected them and saw that they are big enough and well enough developed that I will be able to split them and get the numbers of plants I need. How cool is that?
I read a comment from someone who says that she thinks HCG plants are awfully expensive, especially when you add in the shipping. I agree. They are expensive. But you have to pay for quality, and shipping costs have followed the price of fossil fuels.
She said that she expects something a lot bigger for $9, that at the nursery she would expect a good sized plant in a gallon container for that amount. I wonder if her nursery is like the one I used to patronize here. They order a whole bunch of plants in 2-4" pots and then repot them into gallon sized containers as soon as they arrive, then turn around and sell them for $9. If they don't sell the first season, they repot them (weeds and all) into a 2 gallon pot and raise the price to $24. Half the time, the variety they say they are selling you is not the actual variety. And I have had plenty of experience with these "large" and pricey plants not being hardy in my zone because they were not labelled correctly, or because they were complete fertilizer addicts and went into withdrawal when planted. And they won't replace them, either.
I'd rather spend my money on something I KNOW arrives ready to grow, and if it dies, HCG will most likely replace them.
I know that I will be confidently ordering from them in the future.
|On Mar 11, 2009, CandeApl8 Abilene, TX wrote:
I ordered 2 Timeless Beauty Desert Willows. Both appear healthy and arrived in perfect condition. This is perfect for what I needed and couldn't find anything similar locally. Would definitely order from again.
|On Mar 11, 2009, meplant kelso, WA (Zone 8a) wrote:
I received yet another GREAT order from High Country...I love this place...I will definetly order from them again and again.
|On Feb 27, 2009, kaled Tucson, AZ (Zone 9a) wrote:
I have placed a couple of orders with High Country Gardens and have been satisfied with both deliveries. I particularly like their rabbit resistant icon which helps buyers find plants that may resist browsing by rabbits. They offer a good selection for gardeners of the desert south west.