On Jul 21, 2008, 19082 Upper Darby, PA (Zone 6b) wrote:
I ordered from this company for the first time this spring. I was happy with the plants, and their service. My order arrived on the day I requested, and the plants were healthy. The packaging was secure and kept the plants in good condition, not a small feat, considering they were traveling about 3,000 miles. I also ordered for a client who I landscape for. Her plants also arrived on time, and in excellent condition. One of her plants died within a month, and was promptly replaced by High Country. I would give High Country an excellent rating.
On Jul 17, 2008, ladybirdsong Klamath Falls, OR wrote:
HCG is a wonderful company with courteous, informed staff and quality plants that arrive in such wonderful condition. I've been a mail-order customer of theirs for over 6 years now and I keep coming back for more. They are the best!
On Jul 16, 2008, mwperry Brandon, MS (Zone 8a) wrote:
This company knows what it is doing. The quality of their plants is subperb. The plants I have ordered from them have never failed me. Their packing and shipping procedure are excellent. What more can I say!
I live on the edge of the Mojave Desert in north Los Angeles County and need a source for drought resistant, xeriscape plants: I ordered several preplanned gardens (August Afternoons) to fill a large planter in the back of my yard. They arrived as promised, healthy and ready to grow. My miroclimate didn't support a couple of the plants but the majority of them are florishing this, the second, summer. I've just ordered grass and wild flower seed for the small patch of lawn in my redone backyard. The nursery that is redoing my back yard (GreenBee in Palmdale) was supportive of the plants and seeds High Country Gardens sells. The customer service was very responsive when I emailed questions as well. The internet catalogue is a well laid out, fun to peruse, site.
On Jul 7, 2008, ElizabethAnneM Birmingham, AL wrote:
This is silly, but last fall, I had an order of Bee Balm and Phlox arrive. I had also ordered a lot of bulbs from other companies. I mistook the box of live plants from this company for the bulbs and threw them in the closet without thought. A full month later, I realized my mistake! I opened up the box to find the sad little plants...still moist and alive. I planted them, not expecting much (due to my own giant error). Believe it or not, they are all now flowering! That tells you how healthy and strong and well packaged they were! Crazy! They may come small, but they are MIGHTY!
I purchased a couple of Gaillardia plants. They arrived in beautiful condition and are both beginning to flower. I'd buy from them again. Unlike many mail order plants, they had a nice strong root system.
People who live east of the Mississippi, as I do, need to read the info on their web site. Not all of their plants will do well in rainy areas.
On Jun 19, 2008, MissKitty5700 Honeyville, UT wrote:
My experience with High Country Gardens has been great. I bought one of their pre-planned gardens. The plants arrived in great shape, for fall planting. They seemed to be maybe on the small side, but were very healthy. Smaller plants are probably easier to transplant and experience less shock, plus I'm sure they're easier to ship! One plant didn't make it overwinter, and they replaced it with no questions asked. It is now the second growing season, and the section of the yard where I put the pre-planned garden is the best looking spot in our yard! The plants have filled in beautifully, and they probably aren't even full-size quite yet. One plant has since died, but I have been so thrilled with everything in the grouping that I'm not upset about that at all, I mean, plants die, right? It may have been something I did.
What I love about this company is their great selection of xeriscaping plants, things you just don't find other places. I live in Utah, and it has been very difficult to find plants that can survive both the cold winters and the hot dry summers. High Country Gardens has been great for that reason. We also have a problem with deer and rabbits here, they keep eating my spring bulbs before they get a chance to bloom. But where I had the HCG plants (I specifically got deer and rabbit resistant varieties,) the critters didn't bother my bulbs.
I'm definitely going to keep adding more HCG plants into our landscape!
I have purchased plants from HCG twice now - once last season (late April) and once this season (June). This review covers an entire, and primarily successful, growing season with their plants. I am very happy with this company and will purchase again and again. Their literature is helpful, colorful and educational. It is some of my favorite reading in February.
First Season Performance
Last year, when the xerix plants arrived, they appeared small (per other reviewer comments) but with big root systems. Two or three of the 30+ plants were slightly damaged; I trimmed these up. All were alive and looked pretty good. These plants were planted in 'reclaimed driveway' soil that had been very compacted in the past (heavy, alkaline clay typical to Northern NM), but loosened and amended with compost and thick bark mulch. The first season (after planting in April 2007) the plants actually grew pretty well, but not 'filled out' (to be expected). Two or three of the 30+ plants purchased did not survive through the first winter. Two or three others struggled but seem to be recovering now that it is early summer. The great balance of the plants, however, have virtually exploded this year and are *hugh* and very healthy. I could not be more thrilled -they are outperforming many of the nursery-bought versions that came in much larger pots. These plants were irrigated via drip irrigation 3x per week during their first growing season. Now they receive water 1x per week and perhaps up to 2-3 x per week once the real heat sets in. very water-wise, and they live up to the pictures published by HCG. Aside from the few I lost (about 10%), I'm very happy with their performance.
On Jun 13, 2008, Sue_Plezia Green Valley, AZ wrote:
I've ordered repeatedly from High Country Gardens. I just got an email notification of a great sale, placed an order, and they are unwilling to mail the plants to me now (no instant gratification!) I'm in the desert, it's 105F outside, and shipping plants now would surely kill them. I'm disappointed that I can't get the plants right away, but I feel that HCG is taking good care of me.
On Jun 10, 2008, Idahoan Boise, ID (Zone 6a) wrote:
High Country just happens to be one of my favorite companies. The plants are consistent in size, they grow readily without pampering and the selection is outstanding! I truly wish we lived closer to their greenhouse. My bank account would not be happy! My daughter and I have decided that we both want one of everything for our yards.
I usually place 2 - 3 orders a year from HCG. I have NEVER been disappointed with the service or quality of the plants I ordered!
I received 2 orders from HCG this past week. Both arrived in great shape!
We have ordered from HCG several times since last fall, all plants were shipped on time in excellent condition.
They are growing beautifully, in spite of some being quite small when we received them, most of them have started blooming already, after being in the ground only 2 months.
HCG in my opinion is an excellent company to do business with.
On Jun 3, 2008, joosbird Glenwood Springs, CO wrote:
Wonderful folks! I got a pre-planned garden for my workplace
The little planties were fine when they got here and detailed
explanations from these folks as to why the plant looked not
so good. all is well and I'm very happy. Their customer
service is GREAT too! Don't forget to order the root stimulator they offer! Good stuff- no transplant shock :D
these folks CARE about their plants and your successful
I purchased Camassia bulbs from High Country last fall, which came up beautifully this spring. This spring I cancelled an order after my plans changed, and High Country was very accomdative. A first-rate company--I will go to them again and again.
I've ordered online from 5 nurseries this year. The fastest shipment I received and the plants I received in the best condition were from High Country Gardens. I have ordered from them in past years and just placed another order with them. I would highly recommend them to anyone who was interested,. Karyn
On Jun 2, 2008, onegoodman1955 Normal, IL (Zone 5b) wrote:
Finally - plants in the ground (one month) and doing great !
This spring was my first experience with HCG. I ordered $225 + of perennials; shipped to me (zone 5) April 1 as requested. Due to cold and sometimes frigid spring, the plants didn't see the garden until end of April. All of the plants are thriving, several are beginning to bloom.
I wasn't thrilled with the size of the plants upon receipt, but if they continue to grow at the current rate and survive the midwest winter, I will definitely order from HCG in 2009.
On August 15th, 2008, onegoodman1955 added the following:
Now August 14 and all plants have thrived to an extreme. The 6 Hummingbird Mints are looming over my 2nd year Butterfly Bushes and have drawn many many Hummingbirds.
On May 31, 2008, georgia_flowers Blakely, GA wrote:
So glad I accidentally came upon this company and ordered. Absolutely 100% satisfied. The shipping and prices are reasonable and fast. They have such good advice and information on drought tolerant and xeric plants, some that are kind of hard to find elsewhere. Plants were healthy and thrived immediately. Couldn't help myself, had to go back and order some more!!!!!!!! Beware, you'll get addicted.......
On May 27, 2008, outdoorlover Enid, OK (Zone 7a) wrote:
Over the last 10 years, I have ordered from numerous mail order nurseries mainly because we do not have much plant selection within a 2 hour drive. High Country Gardens is the company I have found which repeatedly sends out healthy, vigorous, and easy to grow plants. If I'm searching for a plant, I check High Country Gardens first because of the success I have had with them.
On May 21, 2008, formisfunction Bethesda, MD wrote:
Great, healthy plants that are all happy and wanting to grow.
Even better, these guys seem to get how to do mail order business. Crisp, effective and prompt communication as to order status. Quick shipping. Good packaging. Excellent customer service when there is a problem (1 little plant came in severely hurting, and they immediately just sent out a replacement, one that arrived nice and healthy).
I have placed several orders with HCG over the past few years and never had a problem. This time one of the plants was damaged and died within a few days of receipt. I called customer service and all lines were busy. Instead of being asked to hold, I was able to leave a message with the details of the problem and request a replacement. I received a call back later that day to tell me that the plant would be replaced and when I could expect it to arrive. Very easy and excellent service.
I ordered from this company for the first time this year and am very disappointed...I ordered 2 of the echinacea: Big Sky "Sunrise," and the plants arrived VERY SMALL. I planted them immediately and have been faithfully tending to them, but the leaves are turning brown and crispy and they are not thriving at all. Being that they are still somewhat alive, I have not contacted the company yet. The plants will probably die right after the deadline for receiving a refund/credit! I'll keep you all posted.
On May 22nd, 2008, salandry54 changed the rating from negative to positive and added the following:
I emailed the company rep. after seeing her reply on Davesgarden.com. She gave me several options: replacements plants, company credit to use later, or refund. I chose refund due to the fact that the heat index for my zone is now 97 degrees, and new plants would suffer. She was prompt and cordial and easy to communicate with. So, I have changed my rating to Positive. On May 20, 2008, High Country Gardens responded with:
On May 20, 2008 2:20 PM, High Country Gardens added:
High Country Gardens leads the way in providing top notch Customer Service. We have 120 day guarantee from date of receipt. I encourage you to contact me and I would be glad to process a claim for the plants. You can email me at firstname.lastname@example.org Attn: Victoria.
Customer Service Supervisor
High Country Gardens
1-800-925-9387 ext. 3023
I moved to Denver 6 years ago and bought a house with a lawn and a few meager plants that were mostly dead. Over the past 6 years I have ordered anywhere from 5 to 20 plants a year from High Country Gardens and my yard is now beautiful! The plants arrive in good condition and with thorough information on planting and maintenance. I love this company!
On May 17, 2008, dmj1218 west Houston, TX (Zone 9a) wrote:
This is the first year I've ordered perennials from HGC--on 4/9/2008 I put in my first order (10 plants). The order arrived within 10 calender days, expertly packed. I was so pleased with them I put in an additional order on 4/22/2008 for 11 additional plants; they included a 10% discount on a future order with the first order, and that was greatly appreciated. Same professional service and timely arrival; and their shipping charges are extremely reasonable, all the more so considering the high level of professionalism evidenced by their packing/shipping methods.
All their plants transitioned splendidly into my garden and all have shown significant growth since their arrival. I can only honestly say the same for one other internet, mail-order company.
I am so pleased with them that they will definitely be getting a large portion of my perennial plant business in the future.
This was the first year I ordered from HCG. The plants were shipped very promptly, were packed well, and they were in great shape and bigger than most other companies ship. I am very happy with them, and will purchase from HCG again.
On May 15, 2008, Melissa_D Pittsburgh, PA (Zone 6a) wrote:
I've ordered from HCG three times in the past year, and all three orders have been completely hassle-free. Their selection is well-varied, though I will advise people who live in Mid-Atlantic like me to be careful about the water preferences of the plants. I planted an anacyclus depressus (Mt. Atlas daisy), and between a wet year and the critters in my yard, the poor thing didn't stand a chance.
On May 13, 2008, slatwood Sun City, AZ (Zone 9b) wrote:
Have been ordering from HCG for many years. I was heartbroken when I moved from my home, replete with plants (mostly HGC) and moved to a retirement community with rock lawns -- and my house had one ugly cactus, period, end of landscaping. Just ordered again, and am planting out bitsy plants I know will grow and thrive. I'll get my "old home" look back pretty soon, still with HCG. PS Their packaging is awesome, plants always arrive in wonderful shape --- even here in the low desert.
On May 1, 2008, ksgarden Freehold, NJ (Zone 6b) wrote:
I ordered three plants as a test order, two stachys Silver Carpet and a lavender. The plants were small, each about 3 to 4 inches high; the stachys are doing well. The lavender arrived with all black leaves. I emailed them and was told to cut off all black leaves and let the plant "put energy into new growth". They also wrote that the plant likely came through hot conditions or was "overly moist" which caused the black leaves. The 'new growth' was about 1/8th. of an inch and hard to see! but I did as advised. I am not a novice gardener. The plant died.
I will amend this rating to positive or negative based on how customer service handles this. If they send a replacement rather than a refund that is fine by me, but if the problem was due to hot conditions on the way, well it is much hotter now!
On May 15th, 2008, ksgarden changed the rating from neutral to positive and added the following:
I received a refund. Customer service was efficient and cheerful.On May 1, 2008, High Country Gardens responded with:
On May 1, 2008 2:03 PM, High Country Gardens added:
I will be happy to process a claim for you. Please contact me toll free 1-800-925-9387 ext. 3023 or email email@example.com Attn: Victoria with your full name and address so I can locate you in our system.
Customer Service Supervisor
High Country Gardens"
I live in New Mexico, so it has been a long time since I have used their mail order service--usually I go to their store. I used to make the trek to Santa Fe, but recently they opened stores closer to me. I've been repeatedly disappointed in their Albuquerque storefronts selection and service, so I finally gave up and ordered from their catalog. I was really impressed. The last time I ordered from them was years ago, but the quality this time was incredibly improved! My plants were in fantastic shape, very healthy and clearly carefully chosen. They were also very artfully packed for shipment and all of them arrived in perfect shape, exactly when I requested them. Plants are a little more expensive when ordered this way, but given the high quality, certainty of getting what you want, and ease of having them delivered to your door, I may just save myself the gas and order this way all the time! Their web site is also very nice--not just for the good descriptions and pictures, but they have a lot of excellent information on xeriscaping and native southwestern plants. For those too far away to have the choice of going to their stores or ordering mail-order, I would definitely recommend this company's mail order service!
On April 19th, 2009, mudpiegirl added the following:
Another year, another order, another box of perfectly packed plants in excellent condition!
Received my 1st order from High Country Gardens on 4/25. As advertised, all plants were delivered promptly in great shape, no damaged leaves and roots were very healthy. I look forward to my next order(s), and many years of enjoyment these plants should bring to my garden(s).
I ordered 4 Agastache & 1 Silene Regia earlier this month. They were shipped almost immediately in LARGE pots. They were well packed and padded protecting them from being disturbed by "inconsiderate" mail/shipping handlers and machinery..The plants I received were larger than most mail order companies and healthy looking. They were a smidge bit distressed from being tightly packed and padded in a dark box in shall we say "WARM" temps but that was expected. As SOON as they arrived, they were carefully unpacked, watered and placed in a sheltered location to get them aclimated...They perked up almost immediately and look VERY happy to be at their new home.
On Apr 25, 2008, treeguy_NY West Seneca, NY (Zone 6a) wrote:
I have ordered cold hardy cacti, agaves, and yuccas from this company on more than one occasion. This spring I ordered two yucca species. I have never been disapointed with the product I received. They are an excellent source for (somewhat) inexpensive cold hardy cacti, agaves, and yuccas for those of us attempting to push our zone.
On Apr 12, 2008, bobbi_s Richland, WA (Zone 7a) wrote:
After hearing many wonderful reviews from the garden club I belong to, I decided to place an order. The plants arrived in perfect shape, and were really nice looking. The plants seem to be cold hardy, and drought resistant, thus not needing much water. I was very pleased with the plants that I received, and will be ordering from them again!
I live in a warm, dry climate in California and so High Country Gardens has been a great place for me to find a nice variety of waterwise plants. I have ordered from them several times and have been completely satisfied. Easy and useful website.
On Apr 4, 2008, davescollision1 Ho-Ho-Kus, NJ wrote:
Had the best experience with High Country gardens. The packing and condition of plants were the best i had from any mail order company. Plants had great root systems and were very healthy.It was just a pleasure dealing with them. Rich In New Jersey