On Mar 26, 2008, Farmermaggie Tewksbury, MA wrote:
I have ordered from HCG every year for the past three. Have always been very satisfied. Plants have always arrived in good condition. Their shipping method is good, and I wish some of the other mail-order nurseries used their packing techniques instead of packing with styrofoam peanuts.
I also appreciate the HCG site/catalog with good growing tips and companion planting suggestions. I have had mostly good results with their plants, but a few have not done well. I believe this is because I tried to grow plants intended for hot dry areas in a climate that is too humid for them. I expected that, though, and don't believe the problems were the result of unhealthy plants. The summer weather in my region (Eastern Massachusetts -- Zone 6) is unpredictable. Some years are humid, some are dry and sunny (like last year). So installing plants suited to dry heat is a risk here.
FIVE BIG, HUGE, GREEN GARDEN STARS for High Country Gardens! My plants arrived via UPS, intact, absolutely gorgeous foliage, outstanding big healthy plants, excellent roots systems, etc. I couldn't ask for more! I want to move to New Mexico just so I can be near this nursery!!I'm a coneflower fanatic and they had a great selection to choose from, so I ordered a few. They charge the same for shipping as other nurseries; however, rather than shipping via USPS, High Country ships UPS which is MUCH more worth the money. Then, their prices are fantastic because I've ordered from some places that have the gall to charge twice the price for sub-par plants.
My old mail-order companies have now lost a customer forever because I will no longer waste my money and my Heart on others when I can get THE BEST from High Country.
Excellent! Bravo! Magnificant!
Do it!....Order from them!...You will not be disappointed! Spend ALL of your garden allowance at High Country. I say, let's help these people become rich because they deserve it! ;-)
On Mar 24, 2008, DavidAmorde Lake Forest, CA wrote:
Just placed another order tonight. I'm afraid this is becoming an addiction! I spend far more $$ with HCG than any other mail order firm, because I know that I will always be satisfied. Yes, occasionally the shipping company has tossed around a box more than they should, or left a box out in the sun when they shouldn't. Regardless of fault, HCG has always taken care of me. Their packaging is the best in the business; to pack them any better would make it impossible to unpack them without damage.
Ordering through ANY mail order firm is an educational experience the first time, and I have ordered from dozens over the years - roses, orchids, begonias, etc. The plants from HGC can be on the small side at times - usually at the end of the sales season, and I have no one to blame but myself for procrastinating. If I have to choose between a smaller plant or waiting until next season, I'll take my plant, thankyouverymuch!
If you aren't willing to put up with some amount of risk - and shipping ANYTHING live through the mail always has some risk - then stick with whatever is available at your local garden center. Similarly, if the exact same variety is available locally in a one gallon can, you'd be crazy to spend the extra $$$ on a hand-picked order from HCG.
I shop at HCG because of the species they offer; often they are named varieties unique to HGC, and even when not, their specimens are far better than what you would get from your typical specialty nursery.
It is inevitable that things will go wrong when buying plants via mail-order; there are too many variables involved. The measure of a company isn't whether or not something goes wrong with your order, it's their willingness and expedience in correcting the problem that counts. In that regard, and by all other measures important to me, HGH get an absolute A++
High Country Gardens stands behind their plants. When I've had plants that haven't "taken off" in their new homes, they have replaced them hassle free. They arrive quite small, however, they are actually suited to the climate unlike the ones you buy locally that just look nice and often don't work with a high altitude/low water climate. After a year the High Country Garden plants are hands down bigger and better. A great company that is easy to work with, and provides a good product. :)
I have been a customer of Hi-Country Gardens for a few years and everytime I have a problem area I turn to them. They have always helped me out and suggested outstanding selections that always fit in my garden...Thanks!.
On Mar 13, 2008, gwoods5987 Missouri City, TX wrote:
I ordered 20 plants from High Country Gardens, almost $200 with shipping and anxiously awaited my planting time. I was a little surprised that only one box was used to pack and ship so many plants, but they are professionals, I assumed they must know what they were doing. Unfortunately, over half of my plants were damaged due to the 3 layers of stacked plants in my box. I was very dissatisfied, and I certainly didn't receive "premium pots, hand picked, and vigorous growth". What I received were half or more of my plants that had 30% to as much as 70% breakage, basically stubs and what essentially amounts to rootstock.
To their credit they have offered to replace them, a waste of a lot of my time and money. I was concerned when I considered purchasing plants mail order. In what shape would they arrive in? Answer: POOR! A box crammed full of plants is not going to fare well with most shipping methods or packing efforts, again, I assumed they would know how to do this properly and at the least minimize damage. Instead they packed so many plants in one box in layers that shipping didn't damage them, the packing method crushed them. If I choose to do so I can wait longer and possibly eventually get plants that live up to the price and the hype. Lesson learned, plants don't ship well, or maybe I should only have ordered 4 plants?
On March 26th, 2008, gwoods5987 changed the rating from negative to positive and added the following:
I want to be fair to the fine folks at HGC, they have gone out of their way to make good on replacing the damaged plants I received in my order, 6 of 24 didn't survive transplanting and replacements were sent out to me immediately upon notification. I appreciate their resposiveness. The failed plants may or may not have been due to the packaging / shipping damage, who know for sure? All of the remaining plants are showing new growth.
I am still convinced that the packing of the plants could have been done better, and should be done better. Frankly, after spending over $2,000 on my 8x8 ft. hummingbird garden, including the $185 in plants I ordered from HGC (and quite a bit more I hope my wife doesn't find out about!) an extra few bucks for breaking the plants up into multiple boxes would not have bothered me a bit.
Overall I am very pleased with HGC, the plant selection, the gardening, soil, and plant care tips are very valuable for a beginner flower gardener such as myself. I am satisfied and appreciative of the response from Garnett in HGC Customer Service, they made good on their replacement guarantee and customer satisfaction claims without any hassle or hesitation. There will always be problems, how they are handled (and how many there are) is what separates the good suppliers from the poor.On Mar 13, 2008, High Country Gardens responded with:
On Mar 19, 2008 10:05 AM, High Country Gardens added:
High Country Gardens strives to provide the highest quality of plants, products, shipping and service available. Thank you for bringing this problem to our attention. We are investigating with our shipping department what can be improved to prevent this from happening. Per your discussion with customer service, we understand you would like to plant your order. Once planted they should begin to put off new growth within a few weeks. Please keep us informed on their progress and know we stand behind our plants with our guarantee of a replacement, credit or a refund."
I have been extremely satisfied with the items I've ordered from High Country Garden. I have also been pleased whenever I've needed to call their Customer Service department with questions. All in all, I highly recommend this company.
Last November, I ordered a gift card for my daughter and her husband in Denver for Christmas. I was surprised when my daughter called and said she was putting the box I sent under the tree. (Gee, did I send something I forgot about?) After Christmas, she told me it was beautiful packaging and a surprise to get the gift certificate.
I just ordered plants for spring in Zone 6. I LOVE that I can pick the dates for shipping; so many places send them when they think best, and it's never the right time for me.
And the High Country Gardens newsletter is just a delight. I really look forward to getting it, except that I then feel compelled to order things. . .
On Feb 25, 2008, beauxbeaux Harper Woods, MI wrote:
High Country Gardens is great. Everything I have ordered from them arrived in impeccable shape. Their shipping containers work like a champ. The selection of plants is different from most due to the focus on xeric gardening.
I live in (supposedly) zone 5 eastern Michigan. My future brother-in-law did displays for Jeep at the Detroit Auto Show and gave me a couple of the "rock walls" from the set. This was my cue to create a xeric area in my garden. I have seven different species of cactus and native Colorado plants growing in my yard, all of them purchased from HCG. You know what? All alive. I find that most of HCG's ratings are high by one zone. My "Horse Crippler" is doing great. Admittedly, I do put greenhouse material over the area as our Winter/Spring can be pretty soggy. Totally worth it. Wow factor, 100%.
The past few years, I have gone to Colorado in May and am inspired by the plants I see in the mountains. Oddly enough, I am able to find most of them in the HCG catalog.
I just want to say "thanks" and implore you to return the red ipomopsis to the catalog before I bring one home from Colorado in my fishing waders.
On Feb 24, 2008, starkravingbad Scottsdale, AZ wrote:
You rock! First mail order co. that has delivered in the time-frame necessary for Phoenix. Even then, at the end of Oct., we still experienced many days over 100 degrees and I pampered my plantings (over $200 worth) and within weeks were covering to prevent frost. I've only lost 2 plants and several of the small plants have already bloomed; some I can literally watch them grow!
Love the variety, bought a gift cert. for someone at Christmas and getting ready to place a small order at this time. Now all I need is my dream home and the space to purchase the pre-designed plant choices with "layering and spacing."
Giving HCG a trial, my husband and I ordered 12 agastaches. Three different color blends. The large selection of these plants was exciting. The ones selected were beautiful color blends, not found on other online nursery websites. Upon receiving, within 2wks or less, the plants were in 5 inch deep pots, all approximately 10-12inches tall and full of leaves. Three of the plants had buds sprouting all over them. The packing was done in such a way as no leaf was damaged and all were straight and tall. We can hardly wait to get them in the ground this weekend and watch them take off. Thanks to HCG for such a large variety of plants to choose from and the mature quality of this plant product. We look forward to future purchases.
On Feb 7, 2008, kathy_ann Judsonia, AR (Zone 7b) wrote:
I've ordered from this company several times . Plants are small but seem to do just fine. They offer a large selection of Hard to kill tough perennials that I need for full sun areas. Shipping and packing is ok as well. Dispite my several attempts to grow their silver tipped horehound, it has died all times that I have ordered it, perhaps if it wasn't such a teeny tiny thing when it arrives it might make it longer than it does. Dispite this, I'll still come back .
On Feb 7, 2008, High Country Gardens responded with:
On Feb 7, 2008 2:18 PM, High Country Gardens added:
Thank you for bringing up an important horticultural topic. Marrubium rotundifolium (Silver Edged Horehound) is a fuzzy soft leaved ground cover native to high, dry areas of Turkey. So, it is very sensitive to growing in areas with high humidity. The fuzzy leaves hold the humidity on the surface and they just melt in hot and humid summers. Marrubium is a beautiful groundcover but it needs to be planted in dry climates. Other plants you should not plant in high humidity areas like Arkansas are Stachys byzantina 'Helen von Stein' (Large Leafed Lambs Ear) and Artemisia versicolor 'Seafoam' (Curlicue Sage).
On Feb 2, 2008, txboy65 Austin, TX (Zone 8b) wrote:
Have ordered on several occasions and have always been amazed at the care taken when the plants are packed in their individual holders in the boxes. There is very little - if any - loose dirt in the box itself. I have used other companies where plants have fallen out of pots and are just rolling about inside the box. So far my items have done wonderfully after planting. Trying the grasses this time. Can't wait until Spring!! Keep up the exceptional work!
On Jan 10, 2008, tggfisk Garner, NC (Zone 7b) wrote:
I have ordered several times from HCG and have had nothing but wonderful experiences. Orders have arrived in good time with perfect packaging and terrific plants. I ordered agastache, salvia, and penstemons. The plants were of a good size with good root systems. They thrived in my gardens despite our high temps and serious drought.
I will be ordering from them again in the near future.
I have ordered several times and each time the plants arrived on time and in excellent condition. They do a great job with the packing and I can't say that about all the companies I've ordered from. The web site and catalog have a great deal of helpful information. If I can get a plant from several sources, I prefer to order from High Country Gardens.
I have had great experiences with this company. They have amazing plants, good prices and wonderful cust. service. I have ordered well over a hundred plants from them. The orders are complete and on time. Only once did they have a delay in the shipping of a plant, which they informed me of promptly and when I did get it shortly after they had doubled the order quantity.
I have lost a few plants,but I am fairly certain that is because I am always attemping to grow plants advertized as desert southwest only-here in Maine. Amazingly though, many of these plants have survived anyway. I never though I would be amending my soil with gravel! I have joked to friends that I am going to replace all my rich loam areas with sand so I have more room for High Country plants.
On January 1st, 2008, plantslayer added the following:
I just wanted to add that I do not recommend buying plants that are not suitable for your area. I like to push the limits some, but I also take full responsibility when my experiments fail. I would never complain to the company or ask for a refund or replacement.
I only ordered some flower snips & gift certificates, but I couldn't believe how fast they came in! The gift certificates were boxed so beautifully, with a nice card & catalog included. What a nice presentation to give to someone! I appreciate the speed of delivery!
On Dec 10, 2007, annasgesgama 64138 United States wrote:
I give this company a very positive GREAT! With all the plants I have ordered I have only had 2 that didn't make it. When I emailed them the problem, I had a response in less than 10 minutes and a credit on my account, which I chose over a refund, to reorder with this coming spring. They are great to work with and I highly recommend. It is worth paying the freight considering they have what I am looking for and easier to have delivered than not find what I am looking for at a local greenhouse. The selections are far ranging. Give them a try.
On Nov 20, 2007, Eric_OH Columbus, OH (Zone 6a) wrote:
I ordered by mail for the first time this spring. I was concerned about whether a few of the plants would make it, as they were quite small, but everything eventually did well. I would order again if I coveted something hard to find anywhere else.
Prices are moderately high.
High Country's garden center facility in Santa Fe has some interesting plants and supplies and is worth a visit if you're in the area.
This is a fabulous company!! I live in zone 7 and their informative catalog has helped me bring many wildlife friendly plants into my garden that aren't sold in the local nurseries. They even sent me a personal email regarding a question I had about penstemon that thrive in the Southeast. The plants are always in great condition when they arrive and perfrom well in my garden. I shop frequently from mail order nurseries and have nothing but praise for High Country Gardens.
On Nov 8, 2007, jansrosegarden Glendale, AZ (Zone 9a) wrote:
I've had several orders for myself and sent one gift certificate. The plants are wonderful and all have thrived in my Phoenix garden and in my sister's garden in Minnesota. I've been to the Alb, MN store and it is wonderful! Such a huge selection.
I ordered for the first time from High Country after several years of receiving a catalog and was not disapointed.
I cannot wait to make a visit to the Gardening Center. This past summer I had students that were going to visit Santa Fe and recommended High Country and they came back with books, plants and cute doo dahs, praising you and your staff.
I also enjoy the many "lessons" produced by your staff and the newsletter.
By the way, my order was sent at the perfect time for planting.
And it all arrived in great shape.
On Oct 12, 2007, mrkitty Middletown, CT (Zone 6a) wrote:
This was my first time purchasing with this company.
I found them to be very helpful, plants & bulbs were well packaged and shipped on schedule. Communication regarding shipping was timely. All-in-all a fine experience.
On Oct 6, 2007, NatureLover1950 Vicksburg, MS (Zone 8a) wrote:
My orders from High Country Gardens have been more than acceptable. They get my orders to me on time and package them very carefully and the plants have all been very healthy. My most recent order had one plant that got crushed by the pot of another. I tried to save the plant (Asclepias Tuberosa) but it was too weak to survive. When I emailed them and requested a replacement, they very promptly sent me a replacement for ALL THREE butterfly weeds! I love this company and will definately order from them again.
On Oct 5, 2007, TijerasTess Tijeras, NM (Zone 6a) wrote:
I recently moved to New Mexico (within driving distance of High Country's gardens) and I've visited and bought plants. The staff in Santa Fe is so knowledgeable, it is amazing. High Country sells plants in Albuquerque too, and I've bought many plants there. All are thriving! I've bought through the catalog with mixed results (both since moving to New Mexico AND when I lived in California. Most everything has grown strong though a couple faltered. I truly love High Country's catalog and website--both are so much more than a mere catalog and website.
I have ordered several times from High Country Gardens and have recommended them to friends. All but 2 of the plants I've ordered came in lovely condition. When I called about the first one, a Russian Sage, I was told it would recover but if it didn't to call back and they would replace it. It did recover and is even beginning to bloom. The second one, an Agastache, Orange Flare, was in my most recent order and I was told they would send me a replacement next week.
The phone has never rung more then once before it's picked up by a REAL person.
The search engine works better then any other gardening site I've been to. I type in "deer resistant zone 8" and it searches exactly on those parameters and gives me a list of all the plants I can choose from. So far the deer haven't eaten any of the plants I've ordered.
I love this company.
Ii guess I should wait until the plants get here! My comment is that with such a beautiful catalog how can anyone not find something to order. Betwen the two of us with my husband winning most of the time, we all most have worn out our catalog and then it goes from house to house as the neighbors enjoy it. My compliment? What a lovely catalog with good explanations..
I ordered several Agastache. I have bought 2 here where we livein OK and they have done wonderfully. I just wanted to see if these gorgeous plants will do well also.
I was a little disturbed reading the comments and should have gone further into the website before I ordered but possibly would have missed out on a great experience. The ones that we bought here were each about 3 ft tall. Now I thnk my husband may think we got "rooked" if these are that small. I do know and believe that with perennials.....the first year they sleep, the 2nd year they creep and the 3rd they leap. You have to really love certain plants to wait 3 years for a good response. The first one I bought locally came in at the nursery where my daughter works p/t seasonally came without a tag and the only one they had. Of course her boss told her to take it to her Mom (who they think can grow anyting) :o) Not only did I plant it but I did a lot of research and found it. we were SO surprised that it didn't need it's sleeping, creeping period and was leaping all over the flower bed. :o) Even the neighbor children come to "smell" the yard. We just planted a blue one which was all they had left. It was 3 ft. tall and in a gallon bucket and covered with blooms. These came at a price of $6.95 and no shipping and handling so we are customers just holding our breaths. the idea of a a 5" inch pot with more roots mde sense to me
I hope it does. I figured one order to check you out could not be a huge loss and if it keeps me the beautiful catalog coming then I figure that is not a bad subscription rate.
I received my order of agastache and poppies in early September. The plants weren't big, but were very healthy looking. I planted them out right away and the agastache are actually blooming not 4 weeks later. So far so good!
Placed a medium sized order this past spring. Well-packed box and delivery time was as stated. Yes, the plants were small as is noted by almost everyone. Looking out at my garden, though, one will notice that the plants I received from HCG are doing spectaculary and are much larger than the ones I purchased locally. They have a great selection and the plants are very healthy.
I did have one plant die, but I received an email response within 24 hours and a credit was given, no questions asked. I just placed my fall order. Highly recommended!
I just received my first order of plants from High Country Gardens. The plants were so well packed, they suffered no damage and were not in shock when they came off the truck even though it was 90 degrees here. I gave them a good drink and transplanted them last night, filling each hole with water before transplanting. They looked great last night after watering the garden, and today they look just as good. They haven't gone into shock at all, perhaps because of their foliage-to-root ratio. It is my belief that small plants transplant much more easily than those with lots of foliage to support. It's too soon to tell if they will survive the winter, of course, but all except the lavender are rated for my zone, so I fully expect to see them thrive next year. My first experience with HGC was a good one; in fact, I've already ordered more plants.
I just received an order from High Country and my experience was really quite good. Yes, the plants arrived very small, but they are so cute! They are extremely healthy looking and they arrive expertly packed and it is fairly easy to unpack the plants (which I like). Since the plants are small they are very easy to plant. I love their catalogue--it's very inspirational. I found the service responsive and friendly. I would order from them again.
On Aug 28, 2007, demosthenes07 Albuquerque, NM wrote:
I have used the mail order and purchased several times from the albuquerque store. I think the plants through the website are significantly smaller BUT for mailing plants that need to be transplanted I think the smaller ones survive better. I live in the desert so I have to try a lot of plants and have a lot that don't survive but all in all their plants do the best...
Ones that haven't been successfully for me from HCG is the california poppies, rubspina pulvaris, yucca rostrata, and maura applecloud blossoms. Can't say enough about their russian sage, it's in it's second year and the color is so much better than others in the neighborhood and really thriving. Agastache ava looks full size in it's second year. Like all of the lavendars, and agastache, they really do well with little care. I have also purchased cactus and succulents, and I really would advise against it to others. I purchased three agaves and they are just too small for anything and agaves are slow growers. Maybe 2 leaves none being longer than 2 inches, or wider than 1 inch. TINY!
All in all, you have to love this company and their unique selections, and they have a good packing system for the box. If you are unsure, start with the wide varieties of lavendar, and agastache and you will be pleasantly suprised. Also their ice plants are vigorous!
I have been exceptionally pleased to be able to use a mail order company to get plants for my garden. I have a new home with a gorgeous mountain view and I wanted to add gardens entirely around the home. I was unable to get the local nurseries to provide the plants I wanted including over 100 trees!! So I decided to design the landscaping myself and use the High Country Garden plants.
This has been highly successful. It has been exactly one year and 2 orders (over 250 plants) since I started the front garden . It looks beautiful! I will continue ordering this fall and next spring for the sides and back gardens.
Using the young plants is an excellent idea. It gives the root ball a chance to form and all of the plants are healthy and vigorous now.
I could not live without High Country Gardens! I have studied their catalogs for years as it is a great source of information for growing in the West, particularly the Rocky Mountains where I live.
The plants CAN be small at times, but I have learned to prefer that so that I am not putting a sponge of potting soil in the ground that dries out in our climate -- lavenders bought at a local home store in gallon containers will never make it through the fall and winter here with that big core of well-drained potting mix, according to my experience. The lavenders I did buy at HCG are thriving, and that is in zone 4 (protected enough to be a zone 5 micro-climate, or maybe the key is starting with the smaller plants!).
Shipping is always fast and well-packed for me.
I get excited every time a catalog arrives: it is a pure pleasure to peruse!
I ordered one of their gardens and everyone one of my plants are doing wonderful. I received them in good shape, fertilized as directed, and have kept a deligent eye on my purchase. They are growing and blooming and next year I will have a beautiful, full , perinneal garden.