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|On May 21, 2008, wyowonder Casper, WY wrote:
I have placed several orders with HCG over the past few years and never had a problem. This time one of the plants was damaged and died within a few days of receipt. I called customer service and all lines were busy. Instead of being asked to hold, I was able to leave a message with the details of the problem and request a replacement. I received a call back later that day to tell me that the plant would be replaced and when I could expect it to arrive. Very easy and excellent service.
|On May 20, 2008, salandry54 Jeanerette, LA wrote:
I ordered from this company for the first time this year and am very disappointed...I ordered 2 of the echinacea: Big Sky "Sunrise," and the plants arrived VERY SMALL. I planted them immediately and have been faithfully tending to them, but the leaves are turning brown and crispy and they are not thriving at all. Being that they are still somewhat alive, I have not contacted the company yet. The plants will probably die right after the deadline for receiving a refund/credit! I'll keep you all posted.
On May 22nd, 2008, salandry54 changed the rating from negative to positive and added the following:
I emailed the company rep. after seeing her reply on Davesgarden.com. She gave me several options: replacements plants, company credit to use later, or refund. I chose refund due to the fact that the heat index for my zone is now 97 degrees, and new plants would suffer. She was prompt and cordial and easy to communicate with. So, I have changed my rating to Positive.
On May 20, 2008, High Country Gardens responded with:
On May 20, 2008 2:20 PM, High Country Gardens added:
High Country Gardens leads the way in providing top notch Customer Service. We have 120 day guarantee from date of receipt. I encourage you to contact me and I would be glad to process a claim for the plants. You can email me at firstname.lastname@example.org Attn: Victoria.
|On May 18, 2008, marthac127 Littleton, CO wrote:
I moved to Denver 6 years ago and bought a house with a lawn and a few meager plants that were mostly dead. Over the past 6 years I have ordered anywhere from 5 to 20 plants a year from High Country Gardens and my yard is now beautiful! The plants arrive in good condition and with thorough information on planting and maintenance. I love this company!
|On May 17, 2008, dmj1218 west Houston, TX (Zone 9a) wrote:
This is the first year I've ordered perennials from HGC--on 4/9/2008 I put in my first order (10 plants). The order arrived within 10 calender days, expertly packed. I was so pleased with them I put in an additional order on 4/22/2008 for 11 additional plants; they included a 10% discount on a future order with the first order, and that was greatly appreciated. Same professional service and timely arrival; and their shipping charges are extremely reasonable, all the more so considering the high level of professionalism evidenced by their packing/shipping methods.
|On May 16, 2008, burghguta Sewickley, PA wrote:
This was the first year I ordered from HCG. The plants were shipped very promptly, were packed well, and they were in great shape and bigger than most other companies ship. I am very happy with them, and will purchase from HCG again.
|On May 15, 2008, Melissa_D Pittsburgh, PA (Zone 6a) wrote:
I've ordered from HCG three times in the past year, and all three orders have been completely hassle-free. Their selection is well-varied, though I will advise people who live in Mid-Atlantic like me to be careful about the water preferences of the plants. I planted an anacyclus depressus (Mt. Atlas daisy), and between a wet year and the critters in my yard, the poor thing didn't stand a chance.
|On May 13, 2008, slatwood Sun City, AZ (Zone 9b) wrote:
Have been ordering from HCG for many years. I was heartbroken when I moved from my home, replete with plants (mostly HGC) and moved to a retirement community with rock lawns -- and my house had one ugly cactus, period, end of landscaping. Just ordered again, and am planting out bitsy plants I know will grow and thrive. I'll get my "old home" look back pretty soon, still with HCG. PS Their packaging is awesome, plants always arrive in wonderful shape --- even here in the low desert.
|On May 1, 2008, ksgarden Freehold, NJ (Zone 6b) wrote:
I ordered three plants as a test order, two stachys Silver Carpet and a lavender. The plants were small, each about 3 to 4 inches high; the stachys are doing well. The lavender arrived with all black leaves. I emailed them and was told to cut off all black leaves and let the plant "put energy into new growth". They also wrote that the plant likely came through hot conditions or was "overly moist" which caused the black leaves. The 'new growth' was about 1/8th. of an inch and hard to see! but I did as advised. I am not a novice gardener. The plant died.
On May 15th, 2008, ksgarden changed the rating from neutral to positive and added the following:
I received a refund. Customer service was efficient and cheerful.
On May 1, 2008, High Country Gardens responded with:
On May 1, 2008 2:03 PM, High Country Gardens added:
I will be happy to process a claim for you. Please contact me toll free 1-800-925-9387 ext. 3023 or email email@example.com Attn: Victoria with your full name and address so I can locate you in our system.
|On Apr 28, 2008, straight8s Boise, ID wrote:
Very pleased with my order. Everything looks great and I always enjoy your catalog.
|On Apr 28, 2008, carpincho70 Hot Springs National Park, AR wrote:
excellent customer service. wonderful, healthy plants!!!!!!!!
|On Apr 27, 2008, lsterrell Memphis, TN wrote:
So pleasant to deal with! My plants arrived in good shape, well packaged, when promised.
|On Apr 27, 2008, mudpiegirl (Zone 7a) wrote:
I live in New Mexico, so it has been a long time since I have used their mail order service--usually I go to their store. I used to make the trek to Santa Fe, but recently they opened stores closer to me. I've been repeatedly disappointed in their Albuquerque storefronts selection and service, so I finally gave up and ordered from their catalog. I was really impressed. The last time I ordered from them was years ago, but the quality this time was incredibly improved! My plants were in fantastic shape, very healthy and clearly carefully chosen. They were also very artfully packed for shipment and all of them arrived in perfect shape, exactly when I requested them. Plants are a little more expensive when ordered this way, but given the high quality, certainty of getting what you want, and ease of having them delivered to your door, I may just save myself the gas and order this way all the time! Their web site is also very nice--not just for the good descriptions and pictures, but they have a lot of excellent information on xeriscaping and native southwestern plants. For those too far away to have the choice of going to their stores or ordering mail-order, I would definitely recommend this company's mail order service!
On April 19th, 2009, mudpiegirl added the following:
Another year, another order, another box of perfectly packed plants in excellent condition!
|On Apr 27, 2008, cacTYEpete9 Chester, NY wrote:
Received my 1st order from High Country Gardens on 4/25. As advertised, all plants were delivered promptly in great shape, no damaged leaves and roots were very healthy. I look forward to my next order(s), and many years of enjoyment these plants should bring to my garden(s).
|On Apr 26, 2008, deeskid57 Owensboro, KY wrote:
I ordered 4 Agastache & 1 Silene Regia earlier this month. They were shipped almost immediately in LARGE pots. They were well packed and padded protecting them from being disturbed by "inconsiderate" mail/shipping handlers and machinery..The plants I received were larger than most mail order companies and healthy looking. They were a smidge bit distressed from being tightly packed and padded in a dark box in shall we say "WARM" temps but that was expected. As SOON as they arrived, they were carefully unpacked, watered and placed in a sheltered location to get them aclimated...They perked up almost immediately and look VERY happy to be at their new home.
|On Apr 25, 2008, treeguy_NY West Seneca, NY (Zone 6a) wrote:
I have ordered cold hardy cacti, agaves, and yuccas from this company on more than one occasion. This spring I ordered two yucca species. I have never been disapointed with the product I received. They are an excellent source for (somewhat) inexpensive cold hardy cacti, agaves, and yuccas for those of us attempting to push our zone.
|On Apr 12, 2008, bobbi_s Richland, WA (Zone 7a) wrote:
After hearing many wonderful reviews from the garden club I belong to, I decided to place an order. The plants arrived in perfect shape, and were really nice looking. The plants seem to be cold hardy, and drought resistant, thus not needing much water. I was very pleased with the plants that I received, and will be ordering from them again!
|On Apr 6, 2008, dlstafford Simi Valley, CA wrote:
I live in a warm, dry climate in California and so High Country Gardens has been a great place for me to find a nice variety of waterwise plants. I have ordered from them several times and have been completely satisfied. Easy and useful website.
|On Apr 4, 2008, Gardentoad Indianapolis, IN wrote:
I am very pleased with my order. I bought all suculants and cacti. They were very well packaged and nice sized plants.
|On Apr 4, 2008, davescollision1 Ho-Ho-Kus, NJ wrote:
Had the best experience with High Country gardens. The packing and condition of plants were the best i had from any mail order company. Plants had great root systems and were very healthy.It was just a pleasure dealing with them. Rich In New Jersey
|On Apr 1, 2008, Asuquita819 Bethlehem, PA wrote:
I ordered chilopsis linearis and liatris ligulistylus and was very happy with my order. They arrived at the time I was told they would. The plants were a nice size and very healthy.
|On Mar 31, 2008, jdnm2003 Mesa, AZ wrote:
These guys are awesome!. I've placed several orders with them and all the plants have arrived in good shape. My last order I had an issue -- where I wanted to plant had about 12 to 14 inches of pure caliche. I called them and they where able to hold my order no questions asked so I could go get a sledge hammer and break up the problem soil.
|On Mar 31, 2008, Marymame Butler, PA (Zone 6a) wrote:
High Country always has plants that I don't see in other catalogs. Plants arrive in good health and thrive. No problems with this company.
|On Mar 28, 2008, girlbug2 Westminster, CA wrote:
It's weird how the right combination of drought-tolerant plants can be arranged for so many different looks in a landscape. Throw together some veronicas, yarrows, santolinas, evening primrose and tansy and you'd be surprised at the English Cottage look you can get, for instance. Xeriscaping is not just cacti and sagebrush anymore.
|On Mar 28, 2008, sdrake71 Sherwood, AR wrote:
I've ordered from HCG for several years when I lived in Denver. Always very satisfied with plants, selection, and packaging.
|On Mar 27, 2008, barbara7542 Lone Tree, CO wrote:
Have ordered from HCG for years. Plants always arrive healthy and in great shape. Good customer service also.
|On Mar 26, 2008, Farmermaggie Tewksbury, MA wrote:
I have ordered from HCG every year for the past three. Have always been very satisfied. Plants have always arrived in good condition. Their shipping method is good, and I wish some of the other mail-order nurseries used their packing techniques instead of packing with styrofoam peanuts.
|On Mar 26, 2008, Cone_Crazy Buda, TX wrote:
FIVE BIG, HUGE, GREEN GARDEN STARS for High Country Gardens! My plants arrived via UPS, intact, absolutely gorgeous foliage, outstanding big healthy plants, excellent roots systems, etc. I couldn't ask for more! I want to move to New Mexico just so I can be near this nursery!!I'm a coneflower fanatic and they had a great selection to choose from, so I ordered a few. They charge the same for shipping as other nurseries; however, rather than shipping via USPS, High Country ships UPS which is MUCH more worth the money. Then, their prices are fantastic because I've ordered from some places that have the gall to charge twice the price for sub-par plants.
|On Mar 24, 2008, DavidAmorde Lake Forest, CA wrote:
Just placed another order tonight. I'm afraid this is becoming an addiction! I spend far more $$ with HCG than any other mail order firm, because I know that I will always be satisfied. Yes, occasionally the shipping company has tossed around a box more than they should, or left a box out in the sun when they shouldn't. Regardless of fault, HCG has always taken care of me. Their packaging is the best in the business; to pack them any better would make it impossible to unpack them without damage.
|On Mar 23, 2008, kristyq88 Denver, CO wrote:
High Country Gardens stands behind their plants. When I've had plants that haven't "taken off" in their new homes, they have replaced them hassle free. They arrive quite small, however, they are actually suited to the climate unlike the ones you buy locally that just look nice and often don't work with a high altitude/low water climate. After a year the High Country Garden plants are hands down bigger and better. A great company that is easy to work with, and provides a good product. :)
|On Mar 14, 2008, jpeterc Mission Viejo, CA wrote:
I have been a customer of Hi-Country Gardens for a few years and everytime I have a problem area I turn to them. They have always helped me out and suggested outstanding selections that always fit in my garden...Thanks!.
|On Mar 13, 2008, gwoods5987 Missouri City, TX wrote:
I ordered 20 plants from High Country Gardens, almost $200 with shipping and anxiously awaited my planting time. I was a little surprised that only one box was used to pack and ship so many plants, but they are professionals, I assumed they must know what they were doing. Unfortunately, over half of my plants were damaged due to the 3 layers of stacked plants in my box. I was very dissatisfied, and I certainly didn't receive "premium pots, hand picked, and vigorous growth". What I received were half or more of my plants that had 30% to as much as 70% breakage, basically stubs and what essentially amounts to rootstock.
On March 26th, 2008, gwoods5987 changed the rating from negative to positive and added the following:
I want to be fair to the fine folks at HGC, they have gone out of their way to make good on replacing the damaged plants I received in my order, 6 of 24 didn't survive transplanting and replacements were sent out to me immediately upon notification. I appreciate their resposiveness. The failed plants may or may not have been due to the packaging / shipping damage, who know for sure? All of the remaining plants are showing new growth.
I am still convinced that the packing of the plants could have been done better, and should be done better. Frankly, after spending over $2,000 on my 8x8 ft. hummingbird garden, including the $185 in plants I ordered from HGC (and quite a bit more I hope my wife doesn't find out about!) an extra few bucks for breaking the plants up into multiple boxes would not have bothered me a bit.
Overall I am very pleased with HGC, the plant selection, the gardening, soil, and plant care tips are very valuable for a beginner flower gardener such as myself. I am satisfied and appreciative of the response from Garnett in HGC Customer Service, they made good on their replacement guarantee and customer satisfaction claims without any hassle or hesitation. There will always be problems, how they are handled (and how many there are) is what separates the good suppliers from the poor.
On Mar 13, 2008, High Country Gardens responded with:
On Mar 19, 2008 10:05 AM, High Country Gardens added:
High Country Gardens strives to provide the highest quality of plants, products, shipping and service available. Thank you for bringing this problem to our attention. We are investigating with our shipping department what can be improved to prevent this from happening. Per your discussion with customer service, we understand you would like to plant your order. Once planted they should begin to put off new growth within a few weeks. Please keep us informed on their progress and know we stand behind our plants with our guarantee of a replacement, credit or a refund."
|On Mar 10, 2008, kofi19 Boise, ID wrote:
I have been extremely satisfied with the items I've ordered from High Country Garden. I have also been pleased whenever I've needed to call their Customer Service department with questions. All in all, I highly recommend this company.
|On Mar 7, 2008, fisherscan Sequim, WA wrote:
I have been ordering from High Country Gardens for a few years now and am always pleased with my orders.
|On Mar 3, 2008, lrpaulson Middletown, MD wrote:
Last November, I ordered a gift card for my daughter and her husband in Denver for Christmas. I was surprised when my daughter called and said she was putting the box I sent under the tree. (Gee, did I send something I forgot about?) After Christmas, she told me it was beautiful packaging and a surprise to get the gift certificate.
|On Feb 25, 2008, beauxbeaux Harper Woods, MI wrote:
High Country Gardens is great. Everything I have ordered from them arrived in impeccable shape. Their shipping containers work like a champ. The selection of plants is different from most due to the focus on xeric gardening.
|On Feb 24, 2008, starkravingbad Scottsdale, AZ wrote:
You rock! First mail order co. that has delivered in the time-frame necessary for Phoenix. Even then, at the end of Oct., we still experienced many days over 100 degrees and I pampered my plantings (over $200 worth) and within weeks were covering to prevent frost. I've only lost 2 plants and several of the small plants have already bloomed; some I can literally watch them grow!
|On Feb 23, 2008, tkmkam Jacksonville, FL wrote:
Giving HCG a trial, my husband and I ordered 12 agastaches. Three different color blends. The large selection of these plants was exciting. The ones selected were beautiful color blends, not found on other online nursery websites. Upon receiving, within 2wks or less, the plants were in 5 inch deep pots, all approximately 10-12inches tall and full of leaves. Three of the plants had buds sprouting all over them. The packing was done in such a way as no leaf was damaged and all were straight and tall. We can hardly wait to get them in the ground this weekend and watch them take off. Thanks to HCG for such a large variety of plants to choose from and the mature quality of this plant product. We look forward to future purchases.
|On Feb 7, 2008, kathy_ann Judsonia, AR (Zone 7b) wrote:
I've ordered from this company several times . Plants are small but seem to do just fine. They offer a large selection of Hard to kill tough perennials that I need for full sun areas. Shipping and packing is ok as well. Dispite my several attempts to grow their silver tipped horehound, it has died all times that I have ordered it, perhaps if it wasn't such a teeny tiny thing when it arrives it might make it longer than it does. Dispite this, I'll still come back .
On Feb 7, 2008, High Country Gardens responded with:
On Feb 7, 2008 2:18 PM, High Country Gardens added:
|On Feb 2, 2008, txboy65 Austin, TX (Zone 8b) wrote:
Have ordered on several occasions and have always been amazed at the care taken when the plants are packed in their individual holders in the boxes. There is very little - if any - loose dirt in the box itself. I have used other companies where plants have fallen out of pots and are just rolling about inside the box. So far my items have done wonderfully after planting. Trying the grasses this time. Can't wait until Spring!! Keep up the exceptional work!