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I placed my first order with HCG last fall. I ordered the "Inferno Strip Pre-planned Garden". The plants arrived right on time and were packaged well. Subsequently this spring everything came up and is growing beautifully, except for the English Lavender. I finally decided they were just dead, so I e-mailed HCG about this. Their reply was that it was past the deadline for replacements or refunds but they would send me all new English Lavender plants anyway. They did just that and I recieved them today in great shape! My experience with HCG has been great and I plan on ordering more from them soon. I really love the fact that they have these pre-planned gardens and have lots of xeric plants which is what I need for my area.
I cannot say enough good things about this company and their products. The selection of plants is excellent, as is their mail-order customer service. I have purchased plants from this company for one year and have always received my orders within the time frame stated and in excellent condition. When I have encountered problems, customer service has always been helpful in remedying the issue (i.e., replacement of plants). Another positive aspect of this company is the customer service staffs' knowledge of the plant materials (most seem to be expert gardeners). Friendly staff, healthy plants, excellent company!
I have just placed my second order with HCG. Last year I built and began to fill in a landscape bed in an area where deer abound. Altho my first shipment was left in full sun by the delivery folk all plants revived, survived and thrived. Every deer resistant plant really WAS!! In fact, the deer stood in my plants to feed on the roses I have in pots on the patio but never touched any of my HCG plants. I decided to add to the beds this year and I had a hard time keeping from buying more than what I could fit into my area.
The catalogue is organized and informative. It helped me locate the types of plants I wanted in my yard: deer resistant, attractive to hummingbirds and butterflys, longblooming and xeric for the areas I wanted to keep for the low water needs. My area is snow in winter, hot and dry in summer and all plants are doing great! Thanks HCG...I will continue to order from you in future seasons. I really appreciate what you do and how you do it.
On May 6th, 2007, coolcagardener added the following:
I have since placed several more orders from HCG. I am still just as pleased as I was in the previous note. I have ordered from other companies but feel HCG has the best products, packaging and customer service of them all. Whenever I have a question, it is promptly answered via email. I have recommended them to several of my gardening buddies and will continue to use them in the future.
I have nothing but a rave review for High Country Gardens. Plants shipped across the US, grown in the SW, have done beautifully in my 'strip garden', survived our Western NY winters and come up even more beautiful the next spring. I am also impressed with the perfect condition in which the plants arrive - amazing, knowing how far we are from NM. I have recommended High Country Garden to many friends, and their experience has been equally satisfactory. One comment: "not only have the plants done well in my 'berm;, but I learn so much just reading the catalogue'.
Thank you, HCG, for providing such wonderful, DIFFERENT plants for our NE gardens.
This was our first order from HCG and we were looking forward to our experience. What a dissapointment! We had friends and neighbors scheduled to come over and enjoy a day with us planting trees and our two "Inferno" gardens. We had read that plants were shipped in time for weekend planting, that was not true. After calling HCG on the Thursday before our planned planting weekend, we were told that our plants had not shipped yet. We were told that they ship to far away places(like New York) before shipping to areas that were closer to Santa Fe. We had ordered early(six weeks) as suggested in the catalog in order to assure our planting week. The plants didn"t arrive until late Monday afternoon and when we opened the box's we found plants that had been smashed down and many were broken. (The shipping containers were just fine, this was obviously done by the packers). The "premium" plants were little more than the worst small pieces of #*$% that I have ever seen. They were dry and many of them were broken by placing too many plants in the box. After calling and talking to customer service we were told that they would pick up the plants if we wanted them to. We will plant these and see how many survive and then we will let you know about their replacement guarantee. I have another order that is supposed to ship the week of May 29, however I will call and cancel that order and will never buy from High Country Gardens again. I will also make it a point to tell the people at our local Botanical Society about our experience and pass this on to our local Master Gardeners program at the CSU extension service here in Montrose, Co. .We spent over $200.00 for this junk plus shipping and my next order was for over $200.00 as well. Thanks for nothing HCG!!!
Adrian C. Appelhans/M.J.Durall
On May 18th, 2006, ashade changed the rating from negative to neutral and added the following:
I was contacted by a customer service rep shortly after posting my comments. He offered to either give me a full refund or replace my order. I chose to have him reship my order as a lot of work had gone into preparing the area we had planned to plant. I have changed my rating to neutral because I am still not sold on this company but respect the fact that they made a very immediate attempt AFTER my negative comments to appease me. If the new plants arrive in good condition and look more like healthy plants I will post more comments here.On May 23rd, 2006, ashade changed the rating from neutral to positive and added the following:
The replacement plants arrived on Friday and although Fed-X left the box on my front porch in full sun, the plants were in much better condition and overall looked more like what I had anticipated in the first place. HCG did come thru and made every effort to correct the situation. It is too bad that our first contact with customer service was handled so poorly. If they would have extended us the same courtesy at out first call instead, of only responding after our negative comments on this site, we would have been more apt to give a positive rating. I would say that if you have a problem with an order from HCG be prepared to have to do more than just place a call to "customer service". I will order again but will probably pay for overnight shipping.
On May 16, 2006, Falconet New York, NY (Zone 7a) wrote:
High Country Gardens has been one of my "regular" mailorder nurseries for about 3 years now. Their prices (especially in multiple quantities) are reasonable, the plants come healthy and with good root systems, and the packing is excellent without being "overkill". The only thing I've ever received from High Country that didn't survive my zone 7 winter was a Penstemon that was "marginal" to my conditions anyhow (but was it ever gorgeous all during its single summer of life in my garden!).
Great ordering/response system and overall great quality. A nursery to rely on!!
I have been trying to find information to learn from for 4 years.
High Country Gardens catalog and web site is very
educational, informative & applicable for any person in this
type of situation. The pictures are well taken and allow you
to see the plant properly at maturity, so you can gear how
your plants are doing.
The service is excellent. The mailing prompt. And the plants were the healthiest mail order plants I have ever seen & received. It is a pure joy to be a customer. And I thank God for David Salman and his staff. Martha Moss
I ordered several agastaches and ornamental grasses. All plants came in excellent packaging. The plants looked healthy upon arrival and are all now thriving in the ground. Look forward to ordering more great plants in the future!
On May 15, 2006, Gerris2 Wilmington, DE (Zone 7a) wrote:
I have ordered multiple times from this company, and each time has been a remarkable event. My last order arrived last week, for Salvia penstemonoides. I received two huge plants, each with very well developed root systems grown in 5 inch pots; they were a delight to plant. The plants and pots were sleeved in plastic bags to minimize evaporation of water from the growing medium. The catalog is a veritable treasure trove of information. If you are not on their mailing list, do so right away, you will learn so much!
Highly recommend this vendor, I will continue buying from them.
I just got my first order from HCG, yesterday. Three plants looked healthy. The Apache Plume however looked a bit dried out. Superb packaging, timely order. I liked the planting guide. Outstanding catalogue. I also ordered a Liatris p., Blue Glow Globe Thistle, and Purple Prairie Clover. I was not happy with the root systems however, of these three. Very small amount of roots. I have planted these three, and will keep steady watch over them. If they make it, I will be shocked. I decided to keep the Apache Plume on the porch until tomorrow....before placing it in the hot sun, in a permanent location. Luckily we will have a slight cool spell for a few days, which should help. I hope these plants make it...they will be a great addition to my garden. I appreciate the hard to find varieties, this company offers. The pictures, and info on the catalogue are extremely well done.
On August 24th, 2006, Kelly333 added the following:
Well I babied the plants all summer long. I recently lost the Blue Globe Thistle. Everything else is still alive. The only noteworthy growth came from the Apache Plume. I was going to notify HCG, but realized I was just past the 3 month mark. We have suffered a drought this year. I watered the flower bed with city water, much more than normal because of the HCG plants...I planted in May.On September 21st, 2006, Kelly333 changed the rating from neutral to positive and added the following:
Yesterday I received a replacement plant in the mail for the one that died. The plant was in great shape, and healthy. Because they stand behind their product...I am changing my rating to a positive one. I will buy from them again.
I have been pleased with my orders from HCG in the past, but this springs order made me very happy.
My order from last fall did O.K. and I only lost one plant over the winter. The plants I had recieved last fall were on the tiny side, but I e-mailed HCG about the lost plant and I recieved a freindly reply and a replacement.
The plants I just recieved are much bigger and healthier than those of last fall. Good costumer service. Packaging very nice!
We just bought a new home close to the Great Salt Lake Desert. I have a south wall that is constantly being bombarded by wind. I have bought plants from HCG for 2 years and have been very pleased. The plants are shipped for specific dates. FedEx notifies me 2-3 days before the plants are to arrive at my door and the plants are in containers and gently laid in boxes with packing so no damage comes to the plants. When planted they grow with vigor and beauty. HCG carries plant cultivars that are unique and rare. I am totally satisfied with this company. I have dealt with other catalogue companies that did not take such pains with their plants so I know this is a winning nursery.
I've been ordering from HCG for several years now. They have the absolute best plants for my area, bar none. Even the local garden shops don't have their selection or quality. The one time I had a problem with an order, they replaced the plants with no question. The only disappointment I've had was with some flowering shrubs. The plants were very small and just never thrived, so I won't order those again.
On May 6, 2006, Carolp Colorado Springs, CO wrote:
Replacement guarantee for damaged plant (only one time of many orders) is excellent. Plant quality is terrific. The soapwort is particularly terrific at my altitiude - it is a prolific re=seeder and sorry to say I probably won't have to ever buy another soapwort. which opens the door to many other plants.
On May 5, 2006, sixlazyk Silt, CO (Zone 5b) wrote:
I have ordered from High Country Gardens now for 8 years. My entire garden of waterwise plants have come from them and I have found them to be superb plants, the best packing ever for shipment and their customer service people the most informed and friendly I've ever encountered. This is the best mail order company I've ever dealt with.
On May 2, 2006, grannymarsh Marquette, MI (Zone 5a) wrote:
My neighbor and I combined to make a small first (from this company) order. It arrived is very good condition. Nary a loose speck of soil in the box. All plants look healthy, their root systems are very well developed. I like the manner in which High Country Gardens keeps you up-to-date throughout the ordering to delivery process.
I have placed about a dozen order with HCG over the past five years. Every order has been filled and shipped with satisfaction. The one exception where a few tender plants apparently died of heat exposure during shipping were immediately replaced with apologies from HGC, though they clearly were not at fault.
Using mailorder firms like HCG is not the most cost effective way to garden. However, if you want the best cultivars available, grown to high standards, then you can't beat HGC.
If you can find the same cultivars they sell at your local nursery in one gallon containers, then use your local nursery.
I'm certain to place more orders with HGC in the future, and I'm anxiously awaiting the latest one!
On May 1, 2006, mary0114 Lodi, CA (Zone 9a) wrote:
My order arrived very nicely packaged. I was impressed with the size and vigor of the plants. The order also included a terrific plant catalog. What most impressed me was the customer service. I called because it took close to two weeks to receive my order from the time I placed it. I was told to call back if I didn't get my order by Saturday. Didn't have to call back, because the company called to make sure I received the plants! very impressive.
I ordered from High Country Gardens the first time this spring. The plants arrievd on time and in decent shape. They are on the small side, but the roots look good. Hopefully they will do well. A great place to find Agastache and other hummingbird plants.
Last year I ordered the same plant from this company and another one. The one I ordered with High Country Garden came in very good condition. When I got the same one from the other company the plant was dried up and dead. I just ordered plants from them again this year and I'll never order from any other place again.
On Apr 28, 2006, jayt36 Ashland, PA (Zone 6a) wrote:
I ordered three Russian sage filigran plants. They came in the time promised. They were well packed. And best of all they were already growing --about 6" high. Also, they were very reasonably priced. Much less than most other companies.
I was so impressed with the service from this company that I immediately placed an order for two varieties of ornamental grass.
Keep up the good work High Country.
On Apr 27, 2006, warrendavisx Haddonfield, NJ wrote:
Wow - this is a terrific resource! I've ordered quite a few times: the products were delivered quickly, securely and in great shape. (They're in the southwest, and I'm in the northeast, by the way, and they were shipped FedEx.) These are the best quality plants I've ever got via mailorder - and I'm comparing many hundreds of plants over many years from all the major companies. I give this company the highest recommendation, above all others. I will order my plants from this company if they offer the variety over any other company, every time.
Ordering on the web was really quick and easy. They sent the plants out exactly like they said they would. I received them before the weekend and they were all in excellent condition and packaged very carefully. I did have one (out of at least 18 that I ordered) that didn't make it after I planted it, and they are sending me a replacement.
I am very pleased with High Country Gardens and look forward to ordering more plants. They have wonderful selections that you just don't find in the local nurserys!!
I've always been extremely pleased with their catalogues, online ease, and their plants. I especially like knowing deer resistance and drought tolerance as I live in the Zone 4 mts. west of Denver. Their plants arrived packed the best of any I've ever ordered through the mail!
Nearing the end of the 90 warranty, I contacted them about some grasses I had planted in Oct and weren't showing signs of life. They immediately emailed me that the warranty was extended to May 1. Thirteen new plants from them are in the ground and thirteen more on order. I am very pleased with their service.
When we moved to this area which is hot and dry most of the year, but with cold winters, I was stumped as to what would grow besides cheat grass and tumbleweeds. High Country Gardens has become my bible. I have ordered many times from them and have been very happy with everything I have received. I have just ordered some cactus and succulents and their clear, complete descriptions made my selections easier. I have recommended them to many other people, including one lady who was at the local nursery asking questions of an "expert" yesterday. We get many compliments on our yard, and tell everyone "We owe it all to High Country Gardens." Emma Lou Nielsen
On Apr 19, 2006, Kiweed Saratoga Springs, UT (Zone 8a) wrote:
Ordered 2 Blue Spires Russian Sage and one Silver Buffalo Berry bush. Came exactly when they said it would. Plants are very small but in good condition. My baby got a hold of one Russian Sage, completely pulling it out of the pot, banging it on the ground shaking most of the dirt off the roots. I replaced the dirt and watered...you can't even tell the plant had any trauma.
Rec'd my order a few days ago at appropriate time. Plants are small, but the prices aren't too bad. Two plants were rec'd broken, but I should be able to root the broken tops, so I am not going to complain.
I just received my first order from HCG, and it's very impressive. I ordered 3 gardens - 80 plants - and every one of them was alive, healthy, with a good, strong root system. I have ordered from other mail-order suppliers, and HCG beats all of them hands down. Now lets see how they do in my garden...!
I have ordered plants four times from HCG and each time I have been impressed with the health of their plants. I have only had one plant die ( I have ordered at least 150 plants from HCG) and I was promptly refunded the full cost of the plant. The customer service people actually understand the product they are dealing with and are always very accomodating. I highly recommend HCG to friends and family and I look forward to my next order.
Last spring was my first time to order from HCG. I was very pleased with the quality and condition of the plants I received. And, even happier when one of the plant's blooms, an agastache, turned out to be even more beautiful than pictured. I'll definitely be ordering again.
On Apr 7, 2006, loveshercowdog Arlington, TX wrote:
Thanks to GW I used this company to buy a gift for my sister in OH. They arrived this week and she is thrilled. They are all green and fresh. She is very excited; she never thought mailorder plants could be so nice.
I received my first order from this company today and was very pleased. The plants were healthy and large for mail order plants. Packing was meticulous and the plants were shipped exactly when I wanted them to be. I was able to find plants for my xeriscape garden that I never could have found locally or through most other plant nurseries. If I initially thought that some plants were a little pricey, those thoughts were offset by the size and quality of the plants I received. I will gladly reorder from High Country Gardens again.
The folks at HCG are amazingly knowledgeable, accomodating, and helpful. The instructional materials sent with the plants are invaluable, and their guarantee is out of this world. I will be busy filling in the pre-planned gardens I have purchased and planted last fall as soon as everything I've planted so far has matured and I can see where I might need to add a thing or two. I will definitely be buying from them again and will stop by when I visit Sante Fe next month. Thanks again, everyone!
This is my second order from HCG for a xeriscape I am creating in my backyard. Last year, the plants arrived in great condition--my paintbrush bloomed later that same summer! The HCG catalogue is excellent, the selection of plants is excellent, the planting advice is excellent. The plants were packed well and cleverly for shipping. I have worked in this field for many years; these folks have their act together.
The plants were all health upon arrival. A good soaking and they looked as good as anything I have bought from local nursuries. The costumer service people are eager to help with any requests or question I had. I would definetly order from them again.