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|On May 23, 2012, gpaulon Forest Park, IL wrote:
High Country Gardens is a great company to deal with. They are always friendly, knowledgeable and accommodating. Whenever I have had a problem with a shipment or an individual plant, they have always taken care of it with a smile. They're great!!
|On May 21, 2012, JonSchneider Fleming Island, FL (Zone 9b) wrote:
Posted on May 19, 2012, updated May 21, 2012
On May 21st, 2012, JonSchneider changed the rating from negative to positive and added the following:
As expected, High Country Gardens appropriately responded to my evaluation. They are apparently experiencing "growing pains" with new software that has impaired their ability to respond to customers in a timely fashion. I am pleased to say, though, I have been in contact with both Sam and Victoria and we came up with a very fair resolution to my issue that will result in me being able to obtain new plants that will be sent to me overnight. This is exactly the kind of customer service that i would anticipate from this company. It would be hard to add enough superlative to the plants I have previously ordered from them. The packing is always superb and the deep pots with excellent root systems guarantees easy transplants with hardy growth. I will be back to order from them in the future. Anyone can make a mistake and they certainly are forgiven and deserve another chance.
On May 21, 2012, High Country Gardens responded with:
"On May 20, 2012 10:36 AM, High Country Gardens responded with:
I am sorry to hear of your recent experience. As you know this is not the norm for High Country Gardens. I am glad you gave us the opportunity to contact you and to satisfy your request of replacements.
|On May 18, 2012, sandgarden Millsboro, DE wrote:
I was a little surprised at the small size of the plants...a first for me, but they've been transplanted and are doing fine.
On May 18, 2012, High Country Gardens responded with:
"On May 20, 2012 10:40 AM, High Country Gardens responded with:
Glad to hear your plants arrived safely and are planted in their new home! Happy Gardening!
|On Apr 22, 2012, FlowerDiva Raleigh, NC wrote:
I ordered 5 Agastache 'Ava' , 5 Agastache cana 'Rosita' and 1 Buddleia alternifolia in early March. I was able to select my week of shipping, which is wonderful! I received an email that my plants were shipping the 2nd week of April, just as I had selected. They came right on time and were packaged secure and safe! HCG has a wonderful packing method! Every plant looks wonderful and healthy!! I've ordered from them 2 years ago and had the same great experience. They have the best selection of Agastache!
|On Mar 30, 2012, Ispahan Chicago, IL (Zone 6a) wrote:
This is a marvelous company. Customer service is efficient and helpful (Sam is the greatest), plants are great quality, selection is wonderful and the packing is more environmentally friendly than most nurseries with very little extraneous material involved.
|On Mar 19, 2012, avsjen Castle Rock, CO wrote:
I've ordered from HCG for at least 5 years now and have always been very satisfied. In all those orders, I've only had one plant not make it; took a picture, sent it to HCG, and promptly received a replacement, healthy and still going strong in my garden. I'm a fan!
|On Mar 19, 2012, virginiarose Portsmouth, VA (Zone 8a) wrote:
Well this is my first order with HCG, I was a little disapointed with the size of a plant I ordered. I sent a picture and they offered me my money back or a bigger shrub in April, so I took the new shrub. I do like the selection of plants on this website and plan to do more business. I appreciate the prompt way they handled the problem and the customer service is terrific.
|On Mar 17, 2012, echinaceamaniac (Clint) Medina, TN (Zone 7b) wrote:
Posted on February 20, 2012, updated March 17, 2012
On April 3rd, 2009, echinaceamaniac added the following:
I just received another order and they did it again! They ship it when promised. Thanks again!
On May 28th, 2010, echinaceamaniac added the following:
I received my plants yesterday. Both Echinacea "Pica Bella" had buds on them already. Sure, the shipping caused the plants to not be perfect, but that is understandable. I have ordered from High Country Gardens several times now and all my orders with them have been positive experiences.
On February 20th, 2012, echinaceamaniac added the following:
I received my latest order of Delosperma 'Fire Spinner' and Red Yucca 'Brake Lights.' Both look great. High Country Gardens is top notch in my book!
On March 17th, 2012, echinaceamaniac added the following:
I ordered a Delosperma collection and it came in perfect condition. Their packaging is among the best I've ever seen. I just hope they don't switch to coco pots like Bluestone did. Thanks for the great service!
|On Mar 1, 2012, marktrot1 Flagstaff, AZ wrote:
I have visited their nursery/greenhouses in Santa Fe and ordered plants from them. Their demonstration garden is gorgeous.
|On Feb 21, 2012, Crinum Abilene, TX wrote:
I just found HCG this year and placed my first order for 3 Amaryllis bulbs that were discounted. I was told the bulbs would be small because they were discounted but I have been trying for 2 years to get this particular variety so I agreed and expected 3 small bulbs. They arrived within the week and were the biggest bulbs I have ever received. I was thrilled and I'm anxiously waiting for them to bloom.
|On Feb 7, 2012, kkirschbaum Yonkers, NY (Zone 6b) wrote:
I was surprised to see that HCG gets somewhat mixed reviews on here, and then I realized that though I have ordered from them several times a year since 2007 I had yet to contribute a review. I am a fan of this nursery. I've never visited them, but I like the ethos of their catalogue. Westchester County NY would hardly be considered a xeric place, but I garden on a hilly site facing south and east (and never water once a plant is established so everything in my garden needs to survive on rainwater). Their selection of water thrifty plants is very useful for my site. I've been happy with the success rate of most things I ordered from HCG. Have plants died? Yes -- but unless the plant dies shortly after arrival (or arrives in bad shape) I find it hard to blame the nursery. Plants are living things and by their very nature this means they all die eventually. Part of my flexibility on this point is that I've experimented with plants from HCG that are offered with the caveat that the plants are better for the arid West, and when those don't make it I especially feel it unfair to complain. Amazingly an impressive number of these Western plants have survived (Chamaebatiera millifolium, Hesperaloe parviflora) or even thrived (Tagetes lemmonii, Philadelphus lewisii) for me. In general I find HCG's service is very good -- I always select my ship date, and have never had a problem with plants not arriving as expected. The packaging is usually great, so I haven't had problems with plants arriving in bad shape. In fact, this year I ordered another round of Agastache rupestris and was pleased that HCG changed their policy and didn't cut the plants back before shipping. I had a 100% success rate getting those established whereas in the past I always lost some. I always look forward to seeing what's new at HCG. I find their catalogues inspiring, and I like that they are unafraid to offer unusual varieties. I think many complaints on this board are from people whose expectations are a bit unrealistic. If price is really a big issue for you or if you get ruffled if a mailorder plant arrives looking jostled, then maybe you are the kind of customer better served by shopping at a local garden center or the big box stores. I've had plenty of bad mailorder plant experiences with other companies -- plants arriving dead, plants arriving bare root without that having been clear in the sales pitch, wrong plants, shipments gone awol without any tracking -- but I can heartily say that HCG is not among the bad mailorder companies.
|On Jan 28, 2012, louis1933 Colorado Springs, CO wrote:
I have been buying from High Country Garden ever since they started. IN FACT MY ORIGINAL CUSTOMER WAS IN THE LOW TWO DIGITS. I have only praise for their plant selection and plant quality; also their soil amendments are very good. This is the ideal place to find plants and fertilizers for the front range of Colorado. Here in Colorado Springs these garden essentials are hard to find LOCAL NURSERIES ARE FEW AND MOST STOCK PLANTS NOT ARE SUITABLE FOR THIS PLANT HARDINESS ZONE AND SOIL TYPES FOIND AROUND COLORADO SPRINGS; MAKING HIGH COUNTRY GARDENS A VERY VALUABLE ASSET.
|On Jan 15, 2012, oldCTgardener Glastonbury, CT wrote:
On several occasions I have ordered plants from High Country Gardens.. The ones that I ordered in spite of their recommendations to the contrary (suited for only western gardens) did eventually die (as I expected, I like to push the envelope) but the others did well, and are doing well. I will continue to order from them. Their plants are vigorous and well-packaged. They have always arrived in top condition.
|On Dec 6, 2011, Sandwichkatexan Copperas Cove, TX wrote:
I love these people , This is my third year ordering from them and I have never had a problem . They offer gallon sized plants on a lot of their yuccas and agaves , Love that ! Everything I have ordered from them is now huge in my garden and thriving , Even the little 5 in premium pot items . Just placed my order for two brakelight hesperaloes and one agave all gallon sized and the fact they let you choose your delivery date is simply unheard of in mail order nurseries I recommend them to anyone .
|On Nov 10, 2011, jerrytate Lake Charles, LA wrote:
agaves were my interest with this company. i placed my first order last week and received it today. that's good. i ordered 10 agave parryi that were on sale for $3.50. that's real good. i called to place an order by phone with a credit card and it took a bit of time as the sale prices were not what they had on their end. the plants arrived and i could here movement when i tilted the box. not good. upon opening the overly complicated packing the plants were in excellent condition with only 2 damaged leaves. very good for shipping agave. i think the packaging was overkill. for a small rootbound agave (which is OK) i see no reason to use rubberbands to keep a piece of foam to cover the top of the soil. more should have been done to keep the plants from moving in the box. i've received many agave from other on-line nurseries that use newspaper. the plants were very well grown and for $3.50 a great value. i will order from this nursery again, and other than the packaging techniques, i give it a positive rating.
|On Nov 3, 2011, channelite Henderson, NV wrote:
The plants are usually seedlings, so they will take years to grow like the pictures. I was disappointed last year when I got my first yucca rostrata. This year, it's growing and I now like getting small plants and watching them grow. I wish they could all be premium or one gallon size. I've ordered about five times, and I usually moderately pleased.
|On Oct 20, 2011, rinomanfroni Arlington, TX (Zone 8a) wrote:
Posted on October 12, 2011, updated October 20, 2011
On October 20th, 2011, rinomanfroni added the following:
Wow! Today I not only received the replacement plant for the Hymenoxys scaposa, but I also received another Hymenoxys acaulis! They thought about making sure that I ended up at least with a Hymenoxys alive if ever the scaposa will not make it again!
Thank you so much High Country Garden! The other plants are still doing super great! Let's see how they are going to tolerate the upcoming unpredictable Texas Winter season!
|On Oct 18, 2011, Delightful_Dawn Altus, OK (Zone 7a) wrote:
I ordered some Kniphofia Caulescens last spring. They arrived as promised in Oct. They were in wonderful shape and larger than I expected them to be. This was a good shopping experience. I will buy from them again.
|On Oct 14, 2011, JanRed2 Brookmont, MD wrote:
I've purchased plants from High Country Gardens several times and always been happy with the results. The resources and information available on their website are extensive and the time or two that I've needed additional help, it has been easy to reach a knowledgeable person. I'm a very happy customer, in Maryland.
|On Oct 10, 2011, OldCrank Noonday, TX wrote:
I purchased two Agastche from High Country Gardens. I have purchased from them many times over the years and have Always been satisfied with the plants that arrived. They have always been good sized plants and in good condition.
|On Sep 15, 2011, WilsonCWW North Las Vegas, NV (Zone 9a) wrote:
Ordered a few plants from them during summer of '11. They delivered them towards the end of summer as stated. All plants but one arrived in good condition. One of the plants was wilted and pretty much dead. I contacted the company and within a week I already had a replacement for it. Overall I'm satisfied. It's been a few weeks and the plants seem to be doing well so far. I'd order from them again.
|On Aug 24, 2011, Patmisty1 College Park, MD wrote:
I love this company. Had nothing but positive experience. Plants arrive health. If planted promptly and nurtured the first year they thrive.
|On Aug 22, 2011, johnnygalt Rockford, IL wrote:
I have just put my third order with High Country Gardens. In the past I have ordered thir Legacy buffalo grass plugs to be installed in a side yard as well as some perennials. Today I ordered 2 flats of the Bella plugs for my small front yard. In the past I have been most impressed with the packaging, prompt delivery as well as the detailed instructions for successful planting results. I am very pleased with their xeric efforts and especially impressed with the ability of their turf to easily adapt to the climate in northern Illinois.
|On Aug 5, 2011, tomlwaters Santa Fe, NM wrote:
My order shipped on the date requested, and the plants were all very healthy and meticulously packaged. I have no reservation about recommending them.
On Aug 5, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:55 AM, High Country Gardens responded with:
Our shipping department works hard to get these orders packed and shipped securely. We appreciate your feedback and Thank You for recommending us to others!
|On Aug 1, 2011, greenneck Paoli, IN wrote:
several past shipments were most satisfactory. i just ordered from them again; that about says it all, eh?
On Aug 1, 2011, High Country Gardens responded with:
"On Aug 5, 2011 10:49 AM, High Country Gardens responded with:
Thank you for sharing about the arrival of your past shipments. We are glad to be of continued service to you!
|On Jul 20, 2011, emuehlbauer Rego Park, NY wrote:
Just got an order of 4 plants, a combination of agave's and yucca's. They came in 3 separate packages, and were all very healthy and large.
|On Jun 29, 2011, kypat99 Moline, IL wrote:
Ordered a variety of plants. All were well rooted. All have grown well. In fact, they are doing better than the ones I bought locally. I am already planning to order more in the fall.
|On Jun 20, 2011, rosefinch wrote:
My three orders were shipped complete in a timely fashion with all the plants arriving in good health without substitutions. Plants of interest but out of stock, are noted on their web site.
|On Jun 19, 2011, Marilynbeth Hebron, KY wrote:
Posted on March 30, 2006, updated June 19, 2011
On May 12th, 2006, Marilynbeth added the following:
I recieved my plants yesterday and they look great, if fact one of them (Agastache Orange Flare) was blooming in the box! I was able to get 4 of the 6 planted yesterday in a break from all the rainy days we are getting. Really nice healthy looking plants!
A great company to order from!
On March 13th, 2007, Marilynbeth added the following:
I've received 6 to 8 boxes of garden goods already this year, which included the following items........
Planters II (Natural Trace Mineral Fertilizer), Yum Yum Mix® 2-2-2 Organic Fertilizer, Soil Mender Humate, Saltwater Farms Sea Com-PGR Organic Seaweed Concentrate, Compost Tea, 10 to 12 bags of 10 Qt. Fertilome Potting Soil, Dramm Pattern Revolver Sprinkler, 2 in 1 English Sieve, English Steel Sieve with 1/2' Expanded Metal Mesh, 2 bags of Soil Moist™ Water Holding Crystals and a Paint Marking Pen by Faber.
Great company to order from! Next month, I'm looking forward to the 18 or more plants from them. This will be my 3rd year (but not my last) buying from them and planting their plants!
On June 19th, 2011, Marilynbeth added the following:
I've ordered every year since my first order in Spring of 2005. In fact, I've ordered several times or more each year. I'm always very happy with each order.
They're my first place I go to for plants each year. Since 2005, I've been mainly ordering Agastaches and Salvias and Xeric plants they offer.
I order more than just plants from HCG. I garden organically and have been ordering the organic garden goods they offer for the soil and plants.
They have a customer for life with me! I first found out about HCG when I read an article in a Fine Gardening magazine in the Spring of 2005 about them and the Agastaches they were growing and selling and I was instantly hooked! Highly recommended!
|On Jun 12, 2011, bkm_trees Rigby, ID (Zone 4a) wrote:
Ordered 3 Bigtooth Maple. All arrived in perfect condition.
|On Jun 3, 2011, sunsign5 Ipswich, MA wrote:
Ordered 3 plants on 5/25. Received them today 6/3. Perfect large healthy plants ready to go in the garden.
|On Jun 3, 2011, NHBabs Concord, NH wrote:
I ordered about 30 plants at HCG's end of season sale, my first order with this company. Plants arrived quickly (I did expedited delivery as I am in the opposite corner of the country) in excellent condition. Small, but healthy and robust looking plants, well packed in a manner that is easy to unpack. I couldn't be more pleased. I mail order plants regularly, and will expect to use HCG again.
|On Jun 2, 2011, fiwit Lebanon, GA wrote:
I have dealt with HCG many times in the past, and have never had a bad shopping experience. A couple weeks ago, I ordered a buddleia alternifolia, and never got a shipping notification. After about a week, I emailed asking for status and Maureen told me my order had somehow slipped through the cracks (that can happen - I ordered via website on a Sat, during a busy busy busy month). She said it would ship immediately with free expedited so I would get it as soon as possible.
|On Jun 1, 2011, COgardener2675 Fort Collins, CO wrote:
Beautiful packaging. Plants arrive safely cocooned. Love the plants in the premium containers. The root systems are twice the size of regular containers. Very healthy plants. Love their on-line sales and catalog filled with tips.
|On May 19, 2011, sagebird Laramie, WY wrote:
Very well packed, healthy good plants.
|On May 17, 2011, plympton Plympton, MA wrote:
Posted on May 12, 2011, updated May 17, 2011
On May 17th, 2011, plympton changed the rating from neutral to positive and added the following:
Well---after planting the penstemon and gaura I purchased from HCG, I was so impressed with the abundance of roots in the premium containers that I thought I'd come back and upgrade my rating from a "neutral" to a "positive". I see that a company rep has beat me to it and has provided a good explanation for what I received :-)
The day I received my order from HCG, I also received two other orders---one from a Top 30 company and one from one that should be. Of the three orders, one had small plants with no roots---they were barely rooted cuttings in an oversized pot, the second, the plants from HCG in the condition as described above and the third were large, robust plants in excellent condition from another nursery.
As I evaluated them, I naturally felt a "negative" for the one order with small plants/no roots and a resounding "positive" for the order with the large plants. That left me with a "neutral" for the HCG order. However, upon planting them out, I found the root structure to be so well developed that I felt obliged to come back and upgrade my review.
On May 17, 2011, High Country Gardens responded with:
"On May 13, 2011 3:59 PM, High Country Gardens responded with:
We put great effort into growing plants that transplant well and take off in your garden. We are in zone 5, (it was -20degrees in February) and we grow our plants cold without a lot of heat so they are strong and flourish in your garden. The amount of leaves and stems on spring grown perennials is not a determining factor of plant quality, it’s the crown and roots that make a great perennial. Please note: many western native plants begin waking up much later than common perennials.
On May 19, 2011 2:32 PM, High Country Gardens added:
Howdy, plympton! Thanks so much for your diligent feedback. Because we know there may be other customers out there who are a little surprised by the lack of showiness in their plants when they arrive in our High Country Gardens boxes, we thought we'd take the chance to build on your experience and comments and put together this short video explaining the different growing habits of various plants. Hopefully this will give customers the encouragement they need to give plants that look a little anemic upon arrival the chance to impress and wow them, just as you did.
|On May 1, 2011, Astrogarden Bend, OR (Zone 5a) wrote:
I was reluctant to order a second time as I had ordered some plants a couple years ago and every one died. Since they have such a good selection of Hyssop and also Munro's Mallow which grows great here (semi-native), I gave them one more try. Plants were great and all are now in larger pots in our greenhouse awaiting warmer weather for transplant. Most have doubled in size since we got them!
|On Apr 30, 2011, agastachegrl Eden Prairie, MN wrote:
Posted on June 4, 2007, updated April 30, 2011
On April 30th, 2011, agastachegrl added the following:
Again I am DELIGHTED @ the quality of the
plants I just received! Very healthy & well packaged!
Zone 3-4 here in MN & haven't lost a High Country
Garden plant yet & it's been prob. 7 years of orders
from them. Shipping costs are still reasonable
and choices are great for any zone! Thank you
High Country Gardens, you are my fave!!
|On Apr 28, 2011, ksjamison Wilmington, DE wrote:
Love the informative website and kniphofia which arrived in great condition.