Granted, the prices are pretty high. Because I live nearby, I've not ordered from them. As such, I've had no problems with plant quality or availability, as I inspect before buying. Everything I've bought from them has grown well. This is a busy retail outlet, with helpful (if busy) staff. There is a xeriscape model garden on-site, which is very helpful in considering what to plant. (After all, you can't smell anything in a catalog!) If you find yourself in the Santa Fe area, it's worth stopping in.
On Aug 27, 2004, kareoke Greensburg, IN (Zone 6a) wrote:
I just recieved my first order from this company, everything was packaged very good, none of the plants were damaged, the plants were nice sized as promised on the website, I will definately order from them again
The plethora of wonderful customer comments posted on this site are a testimonial to the top quality plants and exceptional customer service from our company, High Country Gardens, The recent comment from kburkhardt is unfair and inaccurate. This person has not had any contact with our company since 1993 and is not in a position to comment on the quality of our plants and service.
On Jul 12, 2004, KillerChihuahua Merritt Island, FL (Zone 9b) wrote:
Wonderful experience! I was planning to order a Rosemary Irene from another company, but they were sold out. Found that High Country Gardens not only had it, their price was lower! Their online catalog is clear, detailed, and easy to navigate and use, and loaded with information. Ordered the rosemary, some thyme, and some thyme leaf speedwell. All plants arrived looking like the nursery was across the street. Really pretty, healthy plants, well packed. All are doing incredibly well - the strong root systems were in such good shape there was no transplant stress at all, even planting in June in Florida. I will definitely order from these people again.
On Jul 5, 2004, ncpepper Pilot Mountain, NC (Zone 7a) wrote:
Great selection of plants. Although somewhat for the drier areas of the country, there are also a lot of plants that will grow well in other parts of the country. The catalog has a great guide for growing conditions, and plants I ordered are thriving in hot, wet conditions.
Plants are small but healthy. Everything I purchased in the spring is blooming. Shipping right on time.
Definitely will order again, as there are plants I must have!
On Jun 17, 2004, bibbykitty San Antonio, TX (Zone 8b) wrote:
I ordered four agastache plants early this month. I received the order in less than a week after I placed it.
I am very pleased with the plants They got here in wonderful condition. I would recommend High Country Gardens to anyone. They have quality plants packaged well
and shipped at a very reasonable price
I just received my first order from HCG last week. The plants seem to be healthy, and were well packed. I'm on the steamy east coast, so we'll see how my selections fare here. I did choose selections said to need/tolerate more water, but of course any long term failures will be my fault, not theirs. Anyway, based on the quality of this initial order, I would order from them again.
Excellent, reasonably priced, mail-order source for the arid west. I have also been able to find some true gems that have flourished in the maritime northwest. Plants are small, but health and vigor have always been exceptional.
Received my second order from this company and I am very pleased with the quality of plants.They take off fast and Dave is good at educating us Eastern gardeners on which varities will fare well here.The plants I ordered last spring are now well established.Customer service was quick on answering my emails wih culture questions and even sent my a link to an article on my question.Great source for hummingbird plants.Tamarava
I placed a big order this winter and had them shipped for late feb/early march. Unfortunately a big snowstorm hit late for us here in sc and the plants were stuck with ups. HCG called us and said they were worried about our plants since they saw our snow on the weather and told us if we lost any plants to call them and they'd replace whatever died. Well, we got them 2 days later, the snow was gone and the weather was in the high 60's (usual for this area). Everything looked fine except for one salvia. We put it in a southern window and kept it moist and it's budding back out again. So far, none lost and about half of them are planted in the ground and showing growth already. VERY NICE
We have shopped with HCG a lot because they have a very good selection of salvias and penstemons. We will continue to shop with them in the future for any type of xeriscape plant for our southern 'dry' garden. On a side note, all their 'xeri' plants native to the west, have done well in our sc garden with good soil modification.
On Jan 23, 2004, nevadagdn Sparks, NV (Zone 7a) wrote:
I've ordered from HCG in the past, and the plants were small, but viable. Those plants that didn't survive failed because either I didn't give them enough water (a definite possibility in Northern Nevada) or because I left them on the patio (even with watering) for several weeks before getting around to planting them. The survivors were all planted promptly, watered as needed, and planted in well-drained soil.
Of course I'd like larger plants for the price, but I'd also like someone to give me all the plants I crave at no charge. My only complaint about HCG is that they seem to think I'm in a chilly Zone 5, when I'm actually in Zone 7, and the switch from winter cold to blasting summer heat is nearly overnight. I have a very small window of opportunity for successful planting, and it's difficult to persuade some vendors (HCG included) to send me my plants when I want to plant them. I did, however, prevail with HCG and that's to their credit.
On April 22nd, 2004, nevadagdn added the following:
I hate to ever lower a rating, and these are, after all minor quibbles, but reduce my rating by a nano-notch or two. I already know that HCG sends very small plants, and the most recent shipment arrived today. All plants are healthy. My quibble is with the three cacti I ordered: they are even tinier than I expected, and I expected tiny. I'm sure they will do fine, but I had rather hoped they would fill out their small pots a bit more. My complaints aren't enough to stop me from placing orders in future, or being generally satisfied, though. Just be aware that their plants are on the small side.On November 22nd, 2004, nevadagdn added the following:
HCG's end of season bulb sale brings my rating back up a nano-notch or several. I ordered a whole lot of bulbs, and they all were in very good condition, even this late in the season. The selection was also great for my climate (high desert).On April 14th, 2005, nevadagdn added the following:
The cacti I ordered in 2004 have nearly doubled in size, so I'm more than happy with them.
The plants I received this year were larger than in previous years. My hypotheses: 1) weather was more favorable 2) HCG has been reading and heeding Garden Watchdog reviews or 3) both of the above. In any case, I'm completely satisfied with the size and condition of the plants I received today.On November 3rd, 2007, nevadagdn added the following:
Communication, promptness of order processing and delivery and notification were all excellent. The bulbs I received ranged in quality and size from adequate to excellent, and at end-of-season sale prices, are quite good value for the money.On April 4th, 2008, nevadagdn added the following:
This season's order arrived today--apparently with a bonus plant, but minus one plant I'd ordered. HCG has always been good about answering my emails, so I'm certain I'll have an answer to the puzzle in fairly short order. The plants are all small but robust. Packaging was good, but could be a tiny bit better. Overall, the positive rating is still well-deserved some 5 years later.On May 2nd, 2008, nevadagdn added the following:
HCG responded quickly to my email and sent me the missing plant at no charge.
I've placed many orders with this company and have almost always been pleased with the quality of the plants. In the few instances when I wasn't pleased they have sent replacement plants and the service has been excellent. I will continue to do business with them and can recommend them without reservation.
On Oct 30, 2003, Commonsense Rock Hill, SC (Zone 7b) wrote:
My experience with High Country Gardens has been amazingly good. To start with, their catalog is excellent. I placed an order with them, and then I had a question. They answered their e-mail promptly, and even called me to talk to me personally. The order was shipped FedEx even though I'd only paid for UPS.
The plants arrived on time and they were packaged so well - each in its own little pot which slotted into a cut-out in the box. Each plant was also inside a plastic bag, which kept in the moisture. The plants each had a regular-sized plastic tag that no only gave the plant name but the eventual spread and height.
The plants all seem very healthy. They are all well-rooted, but not rootbound.
It's obvious these people care about customer service AND their plants - which is rare in the business. I will definitely order from them again.
Pre-delivery e-mail communication was excellent regarding possible high temperatures the week of delivery (97 degrees the day of the message, but as the forcast was for 65 degrees the week of delivery, I took a chance). They arrived on a 65 degree day, so all is well.
The plants were very well packed. A bit small, but I buy mail-order plants a LOT, and they're comparable to most companies. VERY health root systems, so I'm sure they'll do fine.
Wonderful selection and cultivars I was not familiar with.
Also, a catalog sent with order had a 10%-off coupon for the next order. Yay! You will be hearing from me.
On April 27th, 2004, Noodles added the following:
Two of the agastache plants and two purple prairie clover did not survive. Customer service rep, Matt, was very quick to respond to both my e-mails. After waiting for the agastache to show signs of life, I let him know yesterday that yes, they indeed had passed on. He immediately sent out replacements for the agastache although the guarantee period was long past. He's optimistic that the prairie clover will eventually appear. We'll see. The others are doing fine, so I really don't care.
I placed an large order in early Spring. The plants arrived very healthy and I was impressed by how well they were packaged. I did subsequently find many of the same plants at my local nursery that were much larger and less expensive than the ones I received but, I would definately consider going thru HCG again for varieties I wasn't able to get locally.
Ordered from HCG first time this spring. Great catalog, good selection of native plants. Was notified by email and mail of plant arrival---company communication system seems really good. Plants arrived on time and in good shape (small, but true to size specified in catalog). Customer service responded promptly to feedback. It's been 3 weeks, and some of the perennials are already blooming. I will definitely order from HCG again.
I've ordered twice and been very pleased with the plants and service. I'd recommend ordering from High Country Gardens to anyone, especially for hard to find, drought tolerant plants. I live at a high elevation and the local nurseries don't always carry the selection I've found in the High Country Gardens catalog.
I have ordered perennials from HCG both this spring and last. I was so impressed with my first order--the plants arrived exactly when promised and in perfect condition--I ordered from them again this spring. The perennials I ordered from them last year were smallish when they arrived but took off like rockets and astonished me with their vigor and rapid growth. I have good luck with perennials in general but never as good as with these! I expect the same from this year's aquisitions. Living in semi-arid Denver, I really appreciate the great care they put into their plant selection as well as the efforts they put into educating about xeriscaping on their website and in their catalog. A great company with great plants and great service!
This is a great company! I have ordered from them for 8 years and have never had a disapointment. The plants are packed perfectly-well rooted and take right off. They let you pick the weekend they will arrive, so you are ready for them when they come. They are a godsend for those of us who live in the Great Plains, where it is hot, dry, and windy. I've ordered from dozens of catalogs, and High Country Gardens is #1 on the list.
On Nov 21, 2002, frahnzone5 Bensenville, IL (Zone 5a) wrote:
I just became aquainted with this nursery last spring. I loved their catalog and I was intrigued by some of their unusual varieties. I placed a small trial order and was very pleased with the size and quality of the plants and careful packaging. I will definitely be ordering from them in Spring 2003.
Thumbs up to High Country Gardens! I've ordered from them several times and have never been disappointed. They carry a wide-range of xeric plants that I can't find locally - I'm spreading their beautiful South African delosperma throughout Boulder County! The people who take the phone orders are very careful to assess the likelihood of success I will have with a plant in my area/zone and have given me some excellent gardening advice. I don't think I've had a single plant they've send me fail and, given that I'm a rather negligent gardener, this tells me that the plants are packed/mailed carefully and are extremely hardy to begin with.
I order from this company every year and my plants always arrive on time, securely packed, and they're healthy, good-sized plants with well-developed roots. High Country Gardens is a godsend for those of us gardening in the southwest, as they're constantly introducing new plants adapted to our climate. I also visit their display gardens each year, as I'm fortunate enough to live within driving distance. Also, all bulbs I've purchased from HCG have performed well. I've tried the soil improvements and garden products recommended in the catalog and have been amazed at how well they work. Customer service is outstanding!
All but one plant arrived in extremely healthy condition. I sent an e-mail to the comapany on Saturday regarding a plant that died. I received a call early Monday morning with appologies and confirmation that my credit card would be credited.
On Jun 1, 2002, christineknott Fayetteville, NC (Zone 8a) wrote:
I have ordered from this company several times, and I can honestly say it is one of the best experiences I have ever had with a mail order. The plants arrived when it was time to plant them in my zone, they were in beautiful condition and perfectly packed. I have their site in my favorites, because they definately are one of my favorites!
I've gotten about two hundred plants from this company over the past year and a half and I couldn't be happier. All but one of them took off and grew beautifully, and the one that didn't, they replaced for free - and they sent it next-day mail! (And the replacement plant is doing beautifully, too.) Great selection and the phone operators really know the plants. The catalog is clear and helpful. I will definitely keep buying from them.
I regularly order from the High Country Gardens catalog. I've also shopped in their retail store here in NM and it's excellent! All shrubs, perennials and bulbs I've purchased are performing very well. Catalog orders arrive complete and on time. The staff is knowledgeable and professional whenever I have plant questions. I highly recommend HCG as a reputable source of top quality plants and bulbs.
High Country is probably one of the best garden catalog companies when it comes to Customer Service. I give it a 10 on a scale of 1 to 10! The varieties they offer are wonderful. The employees are extremely knowledgeable. I got the impression that some might actually have degrees in Agriculture or Horticulture. They were very helpful in answering my questions. The plants we ordered last year (2001) arrived in very healthy condition; they were packaged beautifully. They survived the long trip to Chicago, Illinois (from Santa Fe, NM). The plants survived the cold winter (although Winter 2001 was rather mild in Chicago), and they are starting to peek through the ground. I highly recommend High Country, because of the wide selection and variety they offer, they offer a great guarantee, and its Customer Service is outstanding.
I just last week received my first order from High Country Gardens and am very pleased. I ordered 6 plants, all different, and they arrived exactly when I was told they would, and looking healthy and happy. I have planted them all and now a week later they all look to be in very good shape. The prices this company charges seem a little high to me, but perhaps that's the price you pay to get good plants that will thrive. I will definitely order from them again.
This company, and it's owner David Salman work hard to bring plants of great xeriscape value to the west. They are a part of the Plant Select program between the Denver Botanical Gardens, and Colorado State University. This program rates plants for superior garden performance in the Rocky Mtns. and Great Plains states. Each plant comes to your home in great shape, and grows great! I am a Utah Nursery and Landscape Professional, and I can attest to the greatness of this company's integrity, and the excellence of these plants. They are ANYTHING but boring! Check them out!
This is a great Xeriscape Company. Many wonderful plants and they are shipped very quickly and in great shape. All colored pictures of the plants and also tells you which plants the hummingbirds and butterflies like and also deer resistant plants. This company gets an A plus from me.
I ordered from this company last spring and the shipment arrived just when they said it would. Only one plant, a Reiter Thyme, failed to thrive. I called the company, and they very cheerfully arranged to ship me a replacement in the fall. (The time for Spring shipping was over.) The replacement arrived and has come back this spring, despite the strong winter we had here in Eastern Washington. Everything else seems to be recovering as well, although my Agastaches are always a little slow to come out.
I have ordered from them two years running now. It is one of the only catalogs, that I am aware of, that offers winter/cold hardy cacti. And the cacti do hold. I live in North Eastern Pennsylvania, and the cacti I have ordered are growing, and growing. They also have many rare, or unusual perennials most other catalogs do not have.
Have ordered twice from them. The first time, I ordered from a sale listing at the end of the summer. I don't recommend doing that; over half the plants I received were half dead from being in those tiny little pots all season, and were also very dry. I only have three survivors from an order of 20 plants, and as they were from a clearance catalog, no refund. The second time I ordered, I had much better luck, but then I ordered from the regular spring catalog. Plants were healthy, but the person who mentioned rubber bands and baggies was right; some of the stems were broken from the bands, and I actually broke a couple of stems myself getting those bands off. However, the broken ones survived and are doing pretty well. Their prices are high compared to other places, but I feel that I'm paying for customer service, too. Theirs is excellent! Advice is freely given over the phone, and I have yet to speak with anyone who could not answer any weird question I threw at them.Also on the plus side, visit their nursery in Santa Fe. It's called Santa Fe Gardens, and it's the best nursery I think I have EVER been to! I wanted to buy so many things, but I had to truck it all back home over 700 miles, and so a small purchase of ten plants was all I could manage. The other good thing about buying directly in Santa Fe is that the prices are cheaper than in the catalog, and you get a 10% discount when buying ten or more plants (in any combination). I think I'm New Mexico bound again next spring - and I'll take a bigger truck this time!