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Comments regarding High Country Gardens

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501 positives
46 neutrals
82 negatives

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RatingAuthorContent
Positive plympton
(11 reviews)
On May 17, 2011, plympton Plympton, MA wrote:

Posted on May 12, 2011, updated May 17, 2011
Although my communications and shipping "experience" shopping with HCG was positive---no problems there---for me, it's all about the plants. What I received was "almost" what I expect from a reputable mail-order source---well rooted young plants with healthy foliage.

With a little TLC, hopefully these plants will recover and go on to become robust, healthy plants. Hence, my "neutral" rating---the plant material could have been better.




On May 17th, 2011, plympton changed the rating from neutral to positive and added the following:

Well---after planting the penstemon and gaura I purchased from HCG, I was so impressed with the abundance of roots in the premium containers that I thought I'd come back and upgrade my rating from a "neutral" to a "positive". I see that a company rep has beat me to it and has provided a good explanation for what I received :-)

The day I received my order from HCG, I also received two other orders---one from a Top 30 company and one from one that should be. Of the three orders, one had small plants with no roots---they were barely rooted cuttings in an oversized pot, the second, the plants from HCG in the condition as described above and the third were large, robust plants in excellent condition from another nursery.

As I evaluated them, I naturally felt a "negative" for the one order with small plants/no roots and a resounding "positive" for the order with the large plants. That left me with a "neutral" for the HCG order. However, upon planting them out, I found the root structure to be so well developed that I felt obliged to come back and upgrade my review.

On May 17, 2011, High Country Gardens responded with:

"On May 13, 2011 3:59 PM, High Country Gardens responded with:

We put great effort into growing plants that transplant well and take off in your garden. We are in zone 5, (it was -20degrees in February) and we grow our plants cold without a lot of heat so they are strong and flourish in your garden. The amount of leaves and stems on spring grown perennials is not a determining factor of plant quality, itís the crown and roots that make a great perennial. Please note: many western native plants begin waking up much later than common perennials.

Please feel free to contact me with any questions.

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Gardens
vperalta@highcountrygardens.com
1-800-925-9387


On May 19, 2011 2:32 PM, High Country Gardens added:

Howdy, plympton! Thanks so much for your diligent feedback. Because we know there may be other customers out there who are a little surprised by the lack of showiness in their plants when they arrive in our High Country Gardens boxes, we thought we'd take the chance to build on your experience and comments and put together this short video explaining the different growing habits of various plants. Hopefully this will give customers the encouragement they need to give plants that look a little anemic upon arrival the chance to impress and wow them, just as you did.

Please view the short video here: http://www.youtube.com/user/hcgvid#p/u/6/siwrSC20cEU

Sincerely,
Blake Driver
Public Relations/Marketing Specialist
Santa Fe Greenhouses, Inc.
Home of High Country Gardens
bdriver@highcountrygardens.com"


Positive Astrogarden
(2 reviews)
On May 1, 2011, Astrogarden Bend, OR (Zone 5a) wrote:

I was reluctant to order a second time as I had ordered some plants a couple years ago and every one died. Since they have such a good selection of Hyssop and also Munro's Mallow which grows great here (semi-native), I gave them one more try. Plants were great and all are now in larger pots in our greenhouse awaiting warmer weather for transplant. Most have doubled in size since we got them!

I would suggest ordering in spring as the first time was in summer and I suspect I got leftovers.

Positive agastachegrl
(5 reviews)
On Apr 30, 2011, agastachegrl Eden Prairie, MN wrote:

Posted on June 4, 2007, updated April 30, 2011
Love this company! This is about the fifth order I've placed and the plants are always beautifully packaged. The plants all flowered the first season and are very healthy and gorgeous. I live in a colder zone, but bring them in to over winter. Agastache plants are phenomenal, many hummingbirds and butterflies. Thank you High Country Gardens, I am definately a fan!


On April 30th, 2011, agastachegrl added the following:

Again I am DELIGHTED @ the quality of the
plants I just received! Very healthy & well packaged!
Zone 3-4 here in MN & haven't lost a High Country
Garden plant yet & it's been prob. 7 years of orders
from them. Shipping costs are still reasonable
and choices are great for any zone! Thank you
High Country Gardens, you are my fave!!
Positive ksjamison
(7 reviews)
On Apr 28, 2011, ksjamison Wilmington, DE wrote:

Love the informative website and kniphofia which arrived in great condition.

Positive Hindernone
(4 reviews)
On Apr 22, 2011, Hindernone Broadway, NC (Zone 7b) wrote:

I received my first ever order from HCG two days ago. Impressive! Ordering was a breeze online, tracking was very easy and with 2nd day air shipping, the plants arrived with perfect timing. All the plants were healthy and very nice sizes for the prices. (agastache, kniphofia, liatris, lonicera, and sedum) Will be planting today and tomorrow... hopefully I can keep them living east of the Mississippi.

Positive k2cedarcity
(3 reviews)
On Apr 16, 2011, k2cedarcity Dayton, NV (Zone 5b) wrote:

My 1st order with HCG and I am extremely impressed with the entire ordering process at HCG. I was able to track my order, it arrived on time, all plant were well packed, great size, very healthy. I found the prices to be very, very, good. I live in high desert country (northern NV) and am delighted to find a company that fits my gardening needs. I will definitely be ordering from High Country Gardens again.







Positive Floridatampa
(1 review)
On Apr 7, 2011, Floridatampa Tampa, FL wrote:

This is the first time I ordered plants from HCG. I am thrilled with the product, the packing, the shipping, and the personel.
My plants are beautiful, healthly, perfect for my yard!
Thank you HCG!

Positive Blueblaze
(1 review)
On Apr 2, 2011, Blueblaze Pittsburgh, PA wrote:

Over the weekend, ordered several composting materials to aid my clay "foundation" dirt. All were received in very good order on Thursday and Saturday!
Very pleased with High Country Gardens ordering and shipping process.

Positive hairyjo
(19 reviews)
On Mar 27, 2011, hairyjo Danville, CA wrote:

I ordered two plants from them this year. One clematis and one linum. They look very healthy. They shipped when I asked them to ship. I would definitely order from this company again.

Positive Barreosunny
(1 review)
On Mar 25, 2011, Barreosunny Bernalillo, NM wrote:

High Country Gardens and Santa Fe Greens houses has been my wife and my number one place to shop and get the BEST gardening and lawn advice for over fifteen years.

Positive moosewood
(5 reviews)
On Mar 21, 2011, moosewood Dewitt, MI (Zone 5a) wrote:

The plants, etc. herein were lost in a divorce**, but as you will see, this expierience is still well worth the mention:

First: I live in a Zone 5 area. Winters are unkind "here", as is my Ex's** heart.

By 2002 or so, I had received a HGC catalog, and lusted after those beautiful and unique cacti and succulents. However, a lot of their palnts are marginal Zone 5 (might as well just say Zone 6!), or simply must must must be kept Winter-dry, to survive here.

O.K.:
My old house** had a wet basement. In 2002, I had a contractor come thru & waterproof it; one step of which was to trench down to the bottom of the foundation. The trench itself was 18" wide, and about 4 feet deep. The old drains were replaced, the trench backfilled with peastone.

As you likely know: Peastone = "perfect drainage".

Still hot for the cacti, and not wanting to waste the space (about 15 feet along a South-facing wall);
I decided to build a sort of Zone 6/alpine house over the trench.
I consructed a raised bed from landscape timbers, roughly 15 ft. long, 3 feet in width from house wall to bed-front, and 8" deep. I spiked the bed to the asphalt driveway.

I lined it with black gardening fabric, and filled it with a mix of ;
composted manure,
a good garden soil,
sharp sand,
crushed (pea-sized) stone,
smooth pea-stone,
chick grit (aka. "Stoneymo Granite)
a granular material (the name's escaped me) used to areate and loosten clay soils. There was no clay in the soil mix, this stuff was another dry-drainage item, plus it was red-orange and added color to the mix.
For more color, I threw in some crushed (sledge-hammered) red and black lava.

The whole bed was built it in front of 2 basically under-insulated basement windows.
Next came a 'hoop" or "frame" of a good, stiff, springy fence wire, strong enough to support a snow load.
I hooked one edge of the fencing under the house siding, the other edge flexed behind the back edge of the bed.
I used 3 or four pieces of thick, clear plastic sheeting, (the flexible kind, not the one that cracks if bent!) overlapping them by a couple inches, again the plastic went over the fencing, under the siding, and in back of the timbers, then roughly "sealed" each end with pieces of styrofoam;
und dot vas dot!
Oh, boy it was pretty !

I ordered 15 or so Xerics from HGC, mostly the cactus, Rabias, Titanopsis, a small Agave, etc., etc, .

What they show you in their catalog, about how their items are packed, is exactly what you will get!

That package from HCG was a real WOW!!! moment.
The plants were beautiful, healthy, and none were damaged.

HGC's service was as good as anyone's...they are on an "Elite Nursery" list.
Please do order from HGC, you will not be disappointed.

As for the ultimate fate of the raised bed:
I planted HGC's items, making sure to place extra chick grit around their collars, to wick away moisture.
I was surprised to find that the damp basement air leaking thru the windows and into the little greenhouse provided all the water the Xeric plants needed.
Everything overwintered spectacularly, and was beautiful in Spring of 2003 and again in 2004.
Even a Hebe and an Ephedra I got from a local grower.
Note:
(2004** divorce final, ** kept the house), I haven't the heart to go back & see if Ol' Roundup Thumbs** has trashed that lovely bed or not.

Positive agroff
(6 reviews)
On Mar 20, 2011, agroff Camp Hill, PA wrote:

HCG offers an excellent selection of rare plants and has a beautiful catalog. All plants arrived quickly and in excellent condition. Packaging was good and all plants were well-rooted and a nice size. The perennial pots were shipped with a tiny bag around each pot, loosely rubber-banded at the top to keep the soil in, and made the long trip to PA in nice shape. I will order from them again. Thanks!

Positive cecrophia
(2 reviews)
On Mar 16, 2011, cecrophia Casper, WY wrote:

I have bought several hundred dollars-worth of plants from HCG over the years. Some have done spectacularly well, others have been just as spectacular failures. I think the key to success with their plants is to understand that they are for western cultural conditions and some will not do well in soils that are, for instance, heavily augmented with compost. Gardeners here in central Wyoming have to practically re-invent our soils in order to get much of anything to grow, and yet some of the plants from HCG like our soil and will disappoint in kinder conditions. I am making a guess at this point to say that probably half of what I have bought from HCG has thrived and half have failed utterly. I blame three things--I am in a rural area with much harser conditions than in town, I am still a rank amateur after gardening all of my life, and because of that, I chose the wrong varieties for my location. I haven't shopped with HCG for a few years so I could allow some festuca to mature and give me a better idea what else to plant in a natives bed, but I did just place an order for some penstemon pinafolius and rhus aromatica--fairly foolproof plants. I anticipate success. If you order from them, ask questions about cultural requirements and research the varieties you want to try really well before spending the money. Their plants come in great packaging and they get up and running pretty quickly, that is if you've made the right choice. All-in-all they are a great resource for western gardeners.

Positive hummengberd
(1 review)
On Mar 11, 2011, hummengberd San Bernardino, CA wrote:

I first heard about HCG from a Hummingbird group on Facebook. It received very high recommendations, so I decided to give them a try. I just received my first order last night and followed their directions for the plants' immediate care. I ordered 11 plants, and every single one was healthy and well packed. I was amazed really as I've never ordered plants online before. I have to say they're all out on the deck now, enjoying some morning sun; to me, they look like they're spreading their little leaves and enjoying their freedom from the packing box. Thank you, HCG. . . I'll definitely be ordering from you again (and soon).

Positive smarkham
(12 reviews)
On Mar 10, 2011, smarkham Adams Run, SC wrote:

I had never heard of this company before until I recieved their catalog in the mail.They had a good rating so I gave them a try. I was very satisfied with my order. The plants were very well packed and arrived healthy. I was happy with the size of the plants and they all had a healthy root system. Their customer service is also outstanding. I would definately order from them again.

Positive CurtisGans
(1 review)
On Mar 10, 2011, CurtisGans Lovettsville, VA wrote:

Order done easily, processed easily and delivered when HCG said it would be. Only problem is that the non-working hour phone support has no one knowledgeable about plants and their care. So had to call again and e-mail. But once I did do the second, response was quick and thoughtful;


On Mar 10, 2011, High Country Gardens responded with:

"On Mar 10, 2011 3:18 PM, High Country Gardens responded with:

We appreciate your feedback. We have a 24 hour order line that handles orders and catalog requests. Customer service is available M-F 9am-5pm MT. We strive to respond to all customer correspondence as promptly as possible. Please contact me with any questions or concerns.

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Gardens
vperalta@highcountrygardens.com
1-800-925-9387"


Positive ladypamelamary
(1 review)
On Mar 8, 2011, ladypamelamary Philadelphia,
United States wrote:

I have the Hummingbird Garden at the Horticultural Center in Philadelphia, and I have ordered from High Country Gardens for the last four years. Their plant material has always arrived healthy, vibrant, and packed with care. I have found their customer service to be outstanding. Also, I have never lost a plant from them, and many of the plants have exceeded my expectations for growth in one season.

Positive ereeder27
(2 reviews)
On Feb 4, 2011, ereeder27 Sacramento, CA wrote:

Love this nursery! I have ordered from them for years and have always been happy with the customer service, and the plants. I live in Northern California and have several xeric beds that look fantastic thanks to HCG.

Positive Silverdare
(3 reviews)
On Jan 31, 2011, Silverdare Cincinnati, OH wrote:

Last year, I ordered a number of plants, many in premium (5") pots, from High Country Gardens. While the plants appeared small, their root systems were very well developed, and they took off like a house afire. By mid-summer, they were a riot of color and texture, a lovely sight indeed. Many were planted in the front yard, and I got so many compliments from neighbors and passersby. I could not be more pleased and have just ordered some more for spring delivery, to be planted in the "inferno strip" between sidewalk and curb next to my store. Thank you, High country Gardens!


On Jan 31, 2011, High Country Gardens responded with:

"On Feb 4, 2011 4:51 PM, High Country Gardens responded with:

We appreciate you for your feedback. High Country Gardens specially designed the 5" deep containers used in shipping the majority of the plants we grow. These premium pots are the depth of a #1 Gallon and with their well developed root systems are ready for planting in your garden upon arrival. If you are able to we would love to see pictures! You can email them to vperalta@highcountrygardens.com or post on our Facebook pagehttp://www.facebook.com/home.php#!/hcg4fans for all to enjoy!

Sincerely,
Victoria Peralta
Customer Service Supervisor
High Country Gardens
plants@highcountrygardens.com
1-800-925-9387"


Positive billyet
(2 reviews)
On Jan 16, 2011, billyet Portland, OR (Zone 8a) wrote:

Very prompt service, they were cooperative and helpfully agreed to send part of my order right away and the rest in the spring; there was 1 mistake and they replaced the bulb immediately & let me keep the mis-sent one as well.

Positive kacton
(7 reviews)
On Oct 25, 2010, kacton Hasbrouck Heights, NJ wrote:

I love High Country Gardens. Their website is informative, I love that they show pictures of the plants that give perspective of how they will look planted. I do not live in the high country, I live in New Jersey but I order plants often from HCG and they are always alive and shipped safely. Overall a great website and solid plants.

Positive BlossumGirl
(3 reviews)
On Oct 22, 2010, BlossumGirl Arroyo Hondo, NM wrote:

I haved placed several orders with High Country Gardens Catalog and received high quality/ healthy plants. I have also purchased plants/shrubs/soil products at Santa Fe Greenhouse.

Customer service has been quite helpful in answering any and all questions regarding planting, pruning. etc.

Thank you HCG for quality gardening plants and products.

Hats off to all at HCG ~~~~

BlossumGirl

Positive dorothy128
(1 review)
On Oct 8, 2010, dorothy128 Visalia, CA (Zone 8b) wrote:

Excellent Customer Service! When I didn't receive the last part of my order, my e-mail inquiry was answered in less time it took me to write the inquiry. At first I was told the ordered had been delivered, which I assured them it had not. Further correspondence uncovered a problem with the drop shippers and the order would be shipped the following week. This was a problem for me since I am leaving on vacation. They agreed to delay shipment for a week, which will be absolutely perfect. Superior response time to my inquiries. All was resolved by e-mail in less than 45 minutes. I couldn't be happier with the resolution and the customer service.

Positive gardenchik
(3 reviews)
On Sep 24, 2010, gardenchik Robbinsville, NJ (Zone 6b) wrote:

I received my very first order from HCG today. The plants were packaged perfectly. All 17 plants (3 varieties) look healthy and are a good size. I will order from this company again come spring. I would order more now for fall planting, but I'm already beat-up from the hot summer. I'm ready to just take it easy and dream of next spring. Thanks HCG!

Positive kat81002
(3 reviews)
On Sep 15, 2010, kat81002 denver,
United States wrote:

great products i love them, i just want to say thank you guys.

Positive reader76
(2 reviews)
On Sep 8, 2010, reader76 Rochester, MN wrote:


vshade - Rochester, MN

Again I am very satisfied with my last plant order from HCG.
The plants arrived healthy and ready to plant. I will continue to order frfom this company.

Positive SeasonedWarrior
(1 review)
On Sep 6, 2010, SeasonedWarrior Fort Bragg, CA wrote:

Fast and excellent shipping. Great customer service even long after the transaction was completed

Positive aandbwright
(1 review)
On Sep 1, 2010, aandbwright Las Vegas, NV wrote:

I moved to Las Vegas a few years ago. I had only lived in the southeast before so I had no idea how to garden in a hot desert. I bought several plants at local nurseries and they all failed miserably. None of them belonged in the desert. I found High Country Gardens and have been a huge fan ever since. Every plant I have ordered from them has been extremely healthy and has grown beautifully. Like I said, I am new to the desert and had no idea what to plant so I have emailed them questions and they always respond quickly and thoroughly. Their employees seem to know more about my local growing area than the people at my local nurseries. Of course they offer many other plants besides desert plants. Compared to the local nurseries their plant prices are a little more expensive but I will gladly pay the price because I know the plant will grow. I just can't say enough how much I love High Country Gardens!

Positive enviroplanter
(17 reviews)
On Aug 25, 2010, enviroplanter Spring House, PA wrote:

Selection of shrubs is somewhat limited, but they do have things you can't find anywhere else (and not just for the Southwest). Their plants are well rooted and very healthy; they really settle in quickly and grow fast. Packing and shipping are excellent.

Positive mhpinson
(1 review)
On Aug 24, 2010, mhpinson Boulder, CO wrote:

Posted on August 24, 2010, updated August 24, 2010
Excellent mail order resource for gardeners who need xeric plants for higher elevations, such as Colorado. Plants arrived the week I specified, in good condition.


On August 24th, 2010, mhpinson added the following:

Their catolog contains detailed information needed to choose perenials for my tough growing conditions (full sun to partial shade, 10" to 20" of rain per year, low humidity, zone 5, no supplemental watering after plant is established). Catelog also indicates plants that won't be eaten by bunnies & deer, or will attract bees, butterflies, and hummingbirds.
Positive wakacjusz
(1 review)
On Aug 5, 2010, wakacjusz South Milwaukee, WI wrote:

I'm very happy with the plants I received from HCG. They are unique and beautiful. Shipping was fast and well packed. The plants grow like crazy, just after few months my catmint is over 2 feet wide. And it was a tiny one when I got it. For couple plants, that didn't make it, I received replacements from HCG and hopefully now they will have happy ending at my garden. I recommend HCG to each garden lover.

Positive WeeklyWeeder
(16 reviews)
On Aug 3, 2010, WeeklyWeeder Polson, MT (Zone 5b) wrote:

I ordered several reblooming tall bearded irises which arrived healthy and nicely potted. The packing of these plants was very well thought out, as they were stable and arrived in good condition.
Very pleased with this company and their products.
Colleen in Polson, MT


On Aug 3, 2010, High Country Gardens responded with:

"On Aug 3, 2010 3:34 PM, High Country Gardens responded with:

Thank you Colleen for taking the time to share your satisfaction with High Country Gardens and our plants.

We are always delighted to hear from 'happy' customers.

Warm regards,

Maureen McCarthy
HCG Customer Service Representative
800.925.9387"


Positive kfoye
(5 reviews)
On Jul 30, 2010, kfoye Bismarck, ND wrote:

I have ordered several times from High Country Gardens and have been very pleased each time. They send small, but high quality, healthy plants in a timely manner. On one occasion two of the plants I ordered were stressed when they arrived and did not survive after planting. I contacted the company and promptly received a refund with no hassle.

Positive Perenne
(1 review)
On Jul 21, 2010, Perenne Rio Rico, AZ wrote:

They have good healthy plants, packed nice and safe and they guarantee them for 6mo. and on occasion, even longer. I like them because they have plants that very, very few on line nurseries have.
Perenne

Positive congminglaoshi
(29 reviews)
On Jun 25, 2010, congminglaoshi Tuckahoe, NY wrote:

I just got some on sale plants, and they generally look pretty good. The ones that came in the smallest sized pot are small, some of them look like rooted cuttings that haven't been in production too long (ex Artemesia versicolor Seafoam and Scutellaria resinosa), but they are healthy. The items in larger and deeper pots seem to be considerably more developed, the most drastic visual difference being when I compared a diascia in a small pot with a color variant of same that was in the larger pot. None of the plants arrived dry in my case (the soil mix was actually wet) and all seem ready to grow after I get them planted. My order did come quickly, there was minimal soil spillage, and each plant had a soft foam covering on the soil secured by two rubber bands. Now, having ordered from Bluestone and Santa Rosa as well, I can't say that all of the HCG plants are like what you get from Bluestone or Santa Rosa, but they are alive, rooted, and several are a good size for their container. Plus a HCG grows a number of fussier, slower growing species than the other two companies grow, so I don't expect them all to be bursting out of their pots as is often the case with the usually quite vigorous species grown by the other two companies. I was really pleased with the Solidago sp Witchita Mtns, something I've been looking for for a while. The Phlox pilosa ssp sangamonensis, a rare variant, was also a very well developed plant. HCG also sent a 10 dollar coupon with the order for future use, a nice gesture. If I saw something else I wanted in the future, I would certainly order again without worry.

Positive ginnysue
(1 review)
On Jun 18, 2010, ginnysue falcon colorado,
United States wrote:

This is the fourth order I've received from High Country Gardens over a period of 12 years.Only one plant has arrived damaged, and that was an Agastache and is known to be fragile. I am very happy with the product and the service.They sell plants that are very difficult to find, and provide great quality for the price.Thank you very much.

Positive Suzegirl
(1 review)
On Jun 18, 2010, Suzegirl Silsbee, TX wrote:

The 3 Agapanthus white plants arrived in great condition with good roots. I will order again from High Country Gardens. Thanks for having these beautiful white Lily of the Nile plants. Suzegirl1@hotmail.com

Positive garyswyfe
(1 review)
On Jun 16, 2010, garyswyfe Martinez, CA wrote:

I've ordered from High Country Gardens several times in the past few years and have never been disappointed. Their selection is incredible and their prices seem reasonable. Plants are packaged securely for travel and arrive ready to go into the ground. The plants always seem to do well immediately. . Excellent company!

Positive kczsweetie
(1 review)
On Jun 10, 2010, kczsweetie central, IL (Zone 5a) wrote:

Ordered 3 different Agastache and 2 butterfly weed this year, first time. Everything was delivered when I had requested, packaged well, and in good shape. Butterfly weeds were healthy but small, and one ended up dying (but customer service was great about replacing it). All Agastache were 6-7" tall with good branching growth and healthy roots. 'Rosita' took off very quickly and is currently the fullest of the three, and already blooming. Both 'Ava' and 'Orange Flare' are doing well, and catching up in the recent week. Even with all the rain we've had over the last month, I've been pleasantly surprised by how the plants have dealt with the wet soil and their overall health.
Would definately order from them again. Only con is the shipping costs, but it's not outrageous. Of course the only way to avoid it is to buy in person, but then we wouldn't be mail-ordering would we? I highly recommend HCG.

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