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|On Jul 3, 2015, jerrynmn12 Wantagh, NY wrote:
BEWARE OF THIS COMPANY! Do NOTORDER from this Company. There is a reason that there have been no reviews about them here in over a year and it is because they do not stand behind their products, they do not honor their word as a vendor. I purchase close to $300 in various Hosta plants in May 2015. They arrived dead and lying in a mess inside the box. I immediately (within 5 hours of receipt) notified them by email and spoke to "Mike" who I asked for a refund and also offered for him to arrange to send UPS to pick up the plants . At that time of my order, their FAQ guaranteed an "immediate refund or replacement of plants" if the items received were not satisfactory. Mike agreed right away in writing by email "to stand behind their guarantee" and give me a full refund back to my credit card. When I asked him in multiple follow-up emails when the refund would be issued, he never responded. Finally after several days, he replied asking me "whether the box was damaged", I answered his question, and again asked him when my refund that he promised me would be issued. After a few days of more unanswered emails that I sent him, he asked me to send him photos of everything. I then emailed him many photos. I again asked where was my refund. After a day, he replied that I needed to send the plants back to get my refund. By this time 5 days had gone by. Despite the fact that he never said anything prior to this about sending the plants back & never replied to my original offer to return the plants, now he wanted the plants back. I had discarded the rotting mess of plants on the 5th day and he knew that I did not have them any longer. This Company a few days later changed their FAQ to no longer say anything about a refund for plants that are unsatisfactory. So, the facts are that this is a dishonest Company that sent dead plants, lied about issuing me an immediate refund by standing behind their guarantee, deliberately took several days to not respond to my emails, asked for photos, etc. (all of which I sent them), then finally, days later, asked me to send the plants back in order to get a refund. Then they changed their FAQ about refund, entirely eliminating refunds as an option. Would you trust doing business with a company such as this, would you trust whatever they say about this situation with me?. I don't think so, and despite whatever they say in response to my review, I have everything I have said above documented in writing. Ultimately, the most important part of this for anyone as a potential customer is that Mike from their Company agreed at the beginning of this situation to give me a full refund, with no conditions to return the plants, just send him the photos, he would stand behind their refund guarantee. He lied, no refund was ever issued, and nothing they say can be trusted about their business because their word means nothing. Stay away from this Company. Buyer Beware!!!
On Jul 3, 2015, Bloomin Designs Nursery responded with:
"On Jul 3, 2015 6:05 PM, Bloomin Designs Nursery responded with:
Wish we could please everyone and we thought we "jumped through hoops" on this one. Customer pushed for immediate delivery, so we dug them and had them on their door step Friday, 5 days after the order.
|On Apr 23, 2014, lamarcaro North Granby, CT wrote:
I will never buy from this company again. Over 50% of the bare root perennials that I purchased from them last fall did not make it through the winter despite taking all necessary precautions. The issue I have is that the company does not warranty its products. It only guarantees delivery of a plant but not its quality.
On Apr 23, 2014, Bloomin Designs Nursery responded with:
"On Apr 23, 2014 11:13 AM, Bloomin Designs Nursery responded with:
It was a tough winter on established plants much less new plantings. The plants lost were also border line hardy for the zone. While we do provide guarantees, we agree with Dave -
On Apr 23, 2014 11:28 AM, Bloomin Designs Nursery added:
Should have added that the potted plants lost were border line hardy, and the dozen bare roots should have been hardy in at least one more zone. We regret her loss of about 25% of the fall planting, and wish we had been given the opportunity to provide assistance before this posting."
|On May 2, 2011, Janna Mahwah, NJ (Zone 6a) wrote:
Hate to leave a negative feedback, but this company's customer service and replacement policy really sucks! They just don't stand behind their (dead) product and don't want to make things right. Very disappointed!
On May 2, 2011, Bloomin Designs Nursery responded with:
"On May 2, 2011 12:41 PM, Bloomin Designs Nursery responded with:
Well, after 10+ years shipping plants, we knew it would happen and hope you read any of the other posting about our plants. If you wish, we would be happy to discuss this transaction with anyone concerned about our plants and guarantee, but not in this forum."