Hate to leave a negative feedback, but this company's customer service and replacement policy really sucks! They just don't stand behind their (dead) product and don't want to make things right. Very disappointed!
I ordered 6 Knock Out roses from them last fall, 3 rainbows and 3 pinks. I also ordered about 25 other roses from other companies last fall. All roses arrived dormant, as they should be, and the pink knockouts had wilted dead leaves on them, but I though: OK doesn't look good, but they must be dormant, let's wait till spring. By the way, the pink knockouts had their roots chopped like the home depot bag roses. I planted all the roses as soon as they arrived.
Comes spring, all roses that I ordered last Fall are growing nicely except these 3 dead pink knock outs, for which I paid $45 total. The 3 roses are totally dead (as they were upon arrival, but it was hard to be absolutely sure in the Fall).
So I just email the company, being sure that they would ship replacements, (which I would be happy to get) and here's what I got fro Mike:
"Hi, Regrets on the problem, however we cannot guarantee what may happen once a plant is shipped."
Our policy - "We can guarantee our plants to arrive at your doorstep healthy, viable, true to variety and labeled; no substitutions without your approval. If you think they may have been damaged during shipment or arrive in poor condition, we would like to know immediately. Within 48 hours of plant delivery, if there is any dissatisfaction, we will replace the plant or refund the purchase price."
Nice! So the plants were NOT viable, but how is one suppose to tell in 48 hours when it's Fall and they supposed to be "dormant" and should not show any growth till Spring? So, basically, the company's policy means that they reserve the right to ship you dead plants, and once it's shipped - it's your problem.
I have never experienced such unfriendly attitude from an online plant vendor, most online nurseries will guarantee their plants for 1 year and even if they don't have a guarantee they would usually try to make things right. Most will gladly ship you a replacement if something went wrong, ESPECIALlY if it is NOT a customer's fault! When you shop online, you can not physically choose your plants as you would in a regular nursery, so you trust the people to choose for you. I don't like paying for dead plants!
I have 15+ years of gardening experience and know how to plant and take care of a rose. Besides, the other 3 roses that this company shipped are growing just fine, so obviously there was an issue with the other 3, and this company does not want to acknowledge this and make things right.
I am very disappointed and will never order again from them and will warn my gardening friends about this company.
On May 2, 2011, Bloomin Designs Nursery responded with:
Well, after 10+ years shipping plants, we knew it would happen and hope you read any of the other posting about our plants. If you wish, we would be happy to discuss this transaction with anyone concerned about our plants and guarantee, but not in this forum."