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i received an order in early spring. order arrived on time w/ quality plants packed well. i had a failure and emailed them. i heard nothing. i revisited their site recently, planning on placing an additional order; but wanted to know their replacement policy and other info. as there was no info under terms and conditions, i again emailed. they did return my email this time, said to call them. i did so. i explained all of this to their customer service rep. the response i got was one of complete indifference, just short of rude. the explanation i got as to why they hadn't responded to my earlier email, 'website was down' this summer. i wasn't expecting a replacement, but an acknowledgement would have been nice. i may still place that order, as i said, nice roses. but i am miffed that a company of this calibre doesn't hire more professional and responsive customer service personnel.
bought 3 miniature rose plants by mail from Chamblee's Nursery in Texas. They arrived in good shape and the plants look hardy. However, when I phoned to ask for care information, which they encouraged in their literature, I spoke to a less-than-friendly person who answered my questions curtly--not exactly what I've come to expect from top-flight companies' customer service department.
