Comments regarding Chamblee's Rose NurseryClick here to return to Chamblee's Rose Nursery's listing.
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|On Jun 1, 2015, southerncottage wrote:
Posted on May 28, 2015, updated June 1, 2015
On May 26th, 2015, southerncottage changed the rating from positive to neutral and added the following:
I feel the need to update my review. One of the roses I ordered did not have any up growth at all, just 2 canes growing sideways. I called, then sent pictures. Someone gave ill advice suggesting to dig up the rose and replant it so the branches would appear to be straight instead of sideways. When the rose gets a bloom, it is noticeable the rose was incorrectly labeled so I call back and have to again send several more pictures. I find this upsetting as the rose should have been replaced the first time. Now I have to wait for them to either call or email to find out if they will indeed be sending a replacement or not. One shouldn\\\'t have to go through that much hassle to get a rose replaced of multiple calls and having to take multiple pictures multiple times. I don\\\'t think Chamblee will be my first choice to order roses. I am not upset about the rose being incorrectly labeled, I understand this sometimes happens. What I am upset about is the ill advice, and the hassle of multiple calls emails and photos and still having to wait for a final outcome,and don\\\'t think this experience was positive at all.
On May 28th, 2015, southerncottage added the following:
Chamblee did refund the price of the plant, but no refund on any shipping charges. They did not communicate this with me I found out by checking my statement. Some communication would have been nice. I have never had to go through that much hassle over dissatisfaction with a plant. I was really shocked and disappointed. I have ordered from them in the past, I suppose they are okay unless you have a problem with one of their plants, they they want to to make you jump through hoops to get a replacement or refund.
On June 1st, 2015, southerncottage added the following:
The rose ended up being the correct rose after all, but it would have been nice if Chamblee could have explained how the bloom starts then changes to pink. . I gave it away to someone who could give it the care I could not. It did require some staking and such to keep it up right. I am disappointed with the lack of communication from Chamblee. I realize that every rose they ship can't be perfect, but when there is a problem, one expects them to give sound solid advice, a replacement or refund without jumping through hoops. This was really disappointing. They are no longer one of my favorites like they once were. I would probably only order from them as a last resort.
|On May 4, 2015, stellgp Littleton, CO wrote:
Prompt service, excellent prices, well-cared shipping. My 3 rose pants arrived on time and undamaged.
|On May 18, 2012, plover12 Grand Marais, MI wrote:
Our local museum ordered several dozen Buck roses from Chamblees in April of 2010. They kindly donated a number of free roses, which were much appreciated. One of the roses, 'Griff's Red', didn't bloom the first year (2010) and when it did bloom in late August of 2011, it was pale yellow. A person had "adopted" this rose expecting it to be red, so I wrote to Chamblee's and asked for a replacement. Kathy said she would replace the rose and send three free roses for our trouble (one of the other roses had died), and the rose would ship on September 12th, 2011.
|On Jul 4, 2007, cubed Clinton, NY wrote:
i received an order in early spring. order arrived on time w/ quality plants packed well. i had a failure and emailed them. i heard nothing. i revisited their site recently, planning on placing an additional order; but wanted to know their replacement policy and other info. as there was no info under terms and conditions, i again emailed. they did return my email this time, said to call them. i did so. i explained all of this to their customer service rep. the response i got was one of complete indifference, just short of rude. the explanation i got as to why they hadn't responded to my earlier email, 'website was down' this summer. i wasn't expecting a replacement, but an acknowledgement would have been nice. i may still place that order, as i said, nice roses. but i am miffed that a company of this calibre doesn't hire more professional and responsive customer service personnel.
|On May 1, 1996, evanstark wrote:
bought 3 miniature rose plants by mail from Chamblee's Nursery in Texas. They arrived in good shape and the plants look hardy. However, when I phoned to ask for care information, which they encouraged in their literature, I spoke to a less-than-friendly person who answered my questions curtly--not exactly what I've come to expect from top-flight companies' customer service department.