Posted on May 26, 2015, updated May 28, 2015
Posted on May 13, 2015, updated May 26, 2015
Overall I am pleased. The ordering system worked fine, they sent tracking information and shipped on the date the order stated. One of the roses was so tall that a branch broke off by about 3 inches, no big deal. Upon careful inspection it appeared 2 branches were cut from one of the roses, that did bug me just a bit. The roses appeared healthy, in nice gallon size pots, tall, only one was shorter than the rest. The price was very good, their prices can\\\'t be beat really for the size roses they send. Where they get you though is shipping, shipping is a lot, but even so it is still a good deal when you consider the price of their roses.
On May 26th, 2015, southerncottage changed the rating from positive to neutral and added the following:
I feel the need to update my review. One of the roses I ordered did not have any up growth at all, just 2 canes growing sideways. I called, then sent pictures. Someone gave ill advice suggesting to dig up the rose and replant it so the branches would appear to be straight instead of sideways. When the rose gets a bloom, it is noticeable the rose was incorrectly labeled so I call back and have to again send several more pictures. I find this upsetting as the rose should have been replaced the first time. Now I have to wait for them to either call or email to find out if they will indeed be sending a replacement or not. One shouldn\'t have to go through that much hassle to get a rose replaced of multiple calls and having to take multiple pictures multiple times. I don\'t think Chamblee will be my first choice to order roses. I am not upset about the rose being incorrectly labeled, I understand this sometimes happens. What I am upset about is the ill advice, and the hassle of multiple calls emails and photos and still having to wait for a final outcome,and don\'t think this experience was positive at all. On May 28th, 2015, southerncottage added the following:
Chamblee did refund the price of the plant, but no refund on any shipping charges. They did not communicate this with me I found out by checking my statement. Some communication would have been nice. I have never had to go through that much hassle over dissatisfaction with a plant. I was really shocked and disappointed. I have ordered from them in the past, I suppose they are okay unless you have a problem with one of their plants, they they want to to make you jump through hoops to get a replacement or refund.
Prompt service, excellent prices, well-cared shipping. My 3 rose pants arrived on time and undamaged.
The first, Scepter'd Isle, is robust, healthy and about 2 feet long. It even had a fragrant, perfect rose on it!
The second and third rose plants, Julia Child and Carding Mill, are very small (around 8-9'' tall). Both of them had some yellow leaves with black spots on them (which I removed immediately). In regards to the last two, I expected somewhat larger plants to be honest. I hope they will do well in Colorado's zone 5.
Our local museum ordered several dozen Buck roses from Chamblees in April of 2010. They kindly donated a number of free roses, which were much appreciated. One of the roses, 'Griff's Red', didn't bloom the first year (2010) and when it did bloom in late August of 2011, it was pale yellow. A person had "adopted" this rose expecting it to be red, so I wrote to Chamblee's and asked for a replacement. Kathy said she would replace the rose and send three free roses for our trouble (one of the other roses had died), and the rose would ship on September 12th, 2011.
No rose arrived. A second request, and Kathy promised that the rose would ship on September 26th. Still no rose, and now no mention of the three free replacements.
I contacted the company this spring and Kathy again assured the rose would ship on May 7th. No rose had arrived by the 18th, so I called the company. They have assured me that a 'Griff's Red' will ship on Monday the 21st. No mention of the free replacements.
At this point, I'm not impressed with Chamblee's replacement system. The original rose is dead, and we hoped to replace it last fall so it could get a good start this spring. I'll wait and see what happens.
i received an order in early spring. order arrived on time w/ quality plants packed well. i had a failure and emailed them. i heard nothing. i revisited their site recently, planning on placing an additional order; but wanted to know their replacement policy and other info. as there was no info under terms and conditions, i again emailed. they did return my email this time, said to call them. i did so. i explained all of this to their customer service rep. the response i got was one of complete indifference, just short of rude. the explanation i got as to why they hadn't responded to my earlier email, 'website was down' this summer. i wasn't expecting a replacement, but an acknowledgement would have been nice. i may still place that order, as i said, nice roses. but i am miffed that a company of this calibre doesn't hire more professional and responsive customer service personnel.
bought 3 miniature rose plants by mail from Chamblee's Nursery in Texas. They arrived in good shape and the plants look hardy. However, when I phoned to ask for care information, which they encouraged in their literature, I spoke to a less-than-friendly person who answered my questions curtly--not exactly what I've come to expect from top-flight companies' customer service department.