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On Apr 14, 2013, txgardener1999 Overlea, MD wrote:
Ordered 6 roses, 2 came heavily infested with aphids which then killed a 3rd rose. Company agreed to replace one dead rose and that one was shipped so infested with aphids that there were actual webs clumping the leaves together. I will never order from Chamblee's again.
On Apr 14, 2013, Chamblee's Rose Nursery responded with:
We have had no complaints of apids on any of the roses we have shipped out. Our roses are routinely inspected by the Texas Department of Agriculture and our staff. We maintain an integrated pest management plan to keep our roses free of diseases and pests.
Aphids do not kill roses and are easily removed from plants by high pressure water sprayed on the foilage. Aphids do not form webs on plants. We are sorry this customer is unhappy with our plants and service and apologize for any inconvenience."
On May 21, 2012, vommarlowe Overland Park, KS wrote:
Posted on May 21, 2012, updated May 21, 2012
I ordered three roses in February (Abraham Darby, Glamis Castle, and Scepter'd Isle). The email confirmation said that my ship date was 5/7/12 and that I would receive no further notices, just the roses, which is fine.
I dug my holes and prepped my garden, but by mid-May was I was starting to worry. We are having quite an early spring and it's already warm.
I sent an email on May 16, received a short 'we'll look into it', and then nothing. I replied on the 18th, asking for an update, but still nothing. When I'd checked their website it had said that their last shipping date was the 21st, which is today (it doesn't say that now, so I don't know what that means....)
I'm not sure what to think. I ordered very early, and it should have been plenty of time to let me know if there was trouble with the varieties I'd chosen or other similar issues. Growing plants is tricky, and I know things sometimes happen. But I don't understand why I can't get an explanation, an email, something. Very disappointing.
On May 21st, 2012, vommarlowe added the following:
Well, I finally heard back from them (5/21, nearly a week after I'd emailed, two weeks after they were supposed to ship, many months after I'd placed my order). Apparently, my credit card didn't go through. They said if I sent another payment method, they'd ship the roses out. That was all they said--no explanation of why they'd never bothered to tell me that the credit card didn't go through (despite my ordering in February), no explanation of how to safely provide that credit card info, nothing.
I sent them a baffled email back, expressing my disappointment, and saying I wasn't going to send credit card info via email. I got a simple (obviously sincere) apology saying they respond to everyone as soon as they can. But that still didn't clear up how they expected me to update the card info or addressing the fact that one of the roses I wanted is sold out.
I'd gone into this with very warm feelings about this company--they seem to have great selection, really care about raising roses without chemicals, etc, but my experience really made me feel like they couldn't care less about me being a customer. :/
And I still have three gaping holes in my yard for roses. Maybe it's a sign I should just buy some marigolds.
Posted on April 6, 2012, updated April 12, 2012
Posted on March 26, 2012, updated April 6, 2012
I am waiting for a response from Chamblee's Nursery. I received a shipment from them, and one of the plants had quite a few white worms in the soil. I was concerned about this, and removed just the outer ones from the plant. I didn't notice any on the other plant, but there could have been some in the soil. I placed another order for two more, just in case something happened to the wormy one. Hope I'll hear from them soon. Willoxt
On April 6th, 2012, willoxt added the following:
This is my latest dilemma with Chamblee's. I did get a response as to the "worms" in a plant that was sent. Kathy told me to call the owner and he would talk to me about the worms. In reading up on this I saw that they are beneficial and feed on decaying matter. However, if they are in abundance (they are) then they could possible start to feed on the plants themselves. I was satisfied with this for now, for the plant is healthy and doing well. I had put in another order, and it was suppose to ship on the second of April....it never did. I received no email or phone call. I called Chamblees yesterday afternoon and spoke with Kathy. She was suppose to call me back about this but did not. I called today (the 6th of April) and she stated they closed before she could call me. She said that she "Dropped the Ball" in not emailing or phoning me. Thought that there was a glitch with my credit card, and that they would put it thru again. This is the same card that I used a short time ago for my first order. Today is Friday, and they will send them out on Monday the 9th of April....Good lord willing and the creek don't rise!! On April 12th, 2012, willoxt changed the rating from neutral to negative and added the following:
Still waiting for my plants that should had gone out the 2nd of April. After speaking with Kathy(again) She stated they would go out on Monday the 9th for sure. Today is thursday the 12th, and no word about my delivery time. I called Kathy yesterday, but NO RESPONSE. Kathy even lied about my credit card for I received a confirmation and an order complete on the delivery that should have gone out on the second. This is the worst company I have ever dealt with.
I was so very excited to be ordering from this company for the first time since I had heard such great reviews! I am sad to say that the rose shipped did not meet my expectations (it was a sunny knockout rose)! Firstly their packing job was less than desirable (the rose was placed into the bottom of the box and the remaining space was packed with newspaper breaking many of the branches on the rose). As for the plant, it was obviously just transferred into a gallon sized pot when it clearly should have been kept in the pot it was already in.
SO, the plant was already small, and many of the branches were broken off so I decided to email them and tell them of my experience. Luckily they responded promptly and I am pleased to say they sent me a new plant that was better than the first, but still packed in a less than desirable way!
All in all I am not too happy with the company, I think that they really need to try and do a better job of shipping their plants, which seem to be very good quality I might add! The two roses that I received from there, the one I ordered and the replacement, are both doing well now despite the harsh treatment they received initially.
On Jun 13, 2009, Chamblee's Rose Nursery responded with:
"On Jun 15, 2009 9:14 AM, Chamblee's Rose Nursery responded with:
As mentioned in the negative review, we did respond promptly to your concerns. Customer satisfaction is very important to us. We are glad that both of your roses are doing well for you. We apologize for any damage you received to your plants during shipping."
On May 21, 2005, ajincolorado Colorado Springs, CO wrote:
I have having a really hard time deciding whether or not to post a negative rating. I’ve decided to go with neutral now and provide an update depending upon the outcome. I purchased 2 roses from Chamblee’s and was very excited for their arrival. I had requested a May 9th arrival date and I called on that date just to check on my shipping status. As I was in the process of moving, I supplied a separate billing address and shipping address – which I indicated on my order. The roses ended up at my old address in another state.
My issue is not the fact that my roses went to the old address, I understand completely that mistakes happen. My issue is that I called and spoke with the folks from Chamblee's 3 TIMES! checking on my arrival date – and not until my last call did they pull my file to see that they were shipped to the wrong place. On my previous calls, I simply got the “they are on their way” or “they are probably being held up by the ag inspector” response. If on the first call, they had pulled my file, the roses could have been re-sent and received within the 8 day window that I waited before making my next phone call.
After this last phone call, I just asked for a refund. The man on the phone said that he would refund my money right away and send a confirmation email. That was May 17. I haven’t heard anything yet – but I’ll update when/if I do.
On June 4th, 2005, ajincolorado changed the rating from neutral to negative and added the following:
How I do wish that I could at least hold my experience with Chamblee’s at a neutral rating. I wish that I had a good experience like the other writers here. As you can see from my previous postings, I have been trying to get a refund from Chamblee’s for what has now been weeks. I have called. I have emailed. And, each time I do, the response is “the president has mailed a check.” I called on Monday, May 30 and was told it was in the mail and I would receive it by Friday, June 3. Now, I know that the mail can be slow so I’ll post again later next week to see if I actually get it. The ridiculous thing about this whole experience with Chamblee’s is that it has been going on for nearly a MONTH. I am exhausted in dealing with this company. And, it shouldn’t be that way. That is unacceptable for a business holding a 100% rating, in my opinion.On June 4th, 2005, ajincolorado added the following:
How I do wish that I could at least hold my experience with Chamblee’s at a neutral rating. I wish that I had a good experience like the other writers here. As you can see from my previous postings, I have been trying to get a refund from Chamblee’s for what has now been weeks. I have called. I have emailed. And, each time I do, the response is “the president has mailed a check.” I called on Monday, May 30 and was told it was in the mail and I would receive it by Friday, June 3. Now, I know that the mail can be slow so I’ll post again later next week to see if I actually get it. The ridiculous thing about this whole experience with Chamblee’s is that it has been going on for nearly a MONTH. I am exhausted in dealing with this company. And, it shouldn’t be that way. That is unacceptable for a business holding a 100% rating, in my opinion.On July 1st, 2005, ajincolorado added the following:
I just thought I’d let every know that I received my refund check. Exactly one month after my original call date.On May 21, 2005, Chamblee's Rose Nursery responded with:
On Jun 6, 2005 9:33 AM, Chamblee's Rose Nursery added:
Chamblee's does apologize for the inconvenience with your order. After the package got shipped to the wrong address by mistake, the company asked the customer how they could best remedy the situation. Chamblee's asked if they would like the order sent to the correct address, a refund on their credit card, or a refund check. The customer first stated that they wanted the roses sent to the correct address. The order was ready to be shipped when the customer contacted Chamblee's and said they would rather have a refund instead of the roses.
The letter sent to the customer last week stated:
"In reguards to the errors concerning order # 4446, we offer our sincere apologies. The president of the company will send you a refund check in the amount of $32.90 this week.
Thank you for your patience in this matter,
Chamblee's Rose Nursery"
Due to the size and structure of the company, checks are only cut on Fridays. A check was issued last week on Friday, June 3, 2005 in the amount of $32.90.