Posted on February 2, 2013, updated February 8, 2013
Posted on February 2, 2013, updated February 2, 2013
Posted on January 16, 2013, updated February 2, 2013
I've been ordering from Park for many years now, but over time their customer service has really gone downhill.
My most recent issue is with an item my husband ordered for me for Christmas. It was a seed starting kit, which included the tray & dome, jiffy pots, heat mat and lights. One of the light bulbs didn't work. No big deal - these things happen. Called them on January 2nd and was told a new bulb would be sent out right away. Waited 2 weeks - no bulb. So I called on January 14th asking what the deal was. I was told that the bulb wasn't scheduled to ship until January 28th, EVEN THOUGH IT'S IN STOCK. What the heck?? The rep couldn't tell me WHY it wouldn't ship, just that it wouldn't. So basically they're telling me I have to wait a month to have an item that is in stock shipped out to replace a defective item. I asked to speak to a manager, was told no one was available but someone would call me back. Of course no one called me back.
I waited 2 days and called back today. The first rep hung up on me when she put me on hold. The 2nd rep told me the item wasn't in stock and when I stated that I had been told a different story 2 days earlier he replied that they were in stock but not ready to be shipped. Grrrrrrr.
I don't know what's going on with them, but they really need to step up the customer service. If I don't have the bulb within a week I am just going to return the entire kit, get a refund and buy something similiar elsewhere. They need to realize that they are not the only seed/garden supply company out there.
On February 1st, 2013, ladysoth added the following:
Still no bulbs even tho my original call to them was a month ago and I was promised the bulbs would be sent on 1/28 with a rush on them.
I called today and now they're telling me the bulbs are out of stock and won't be sent until 2/15. But if you go on their website the bulbs say they are ready to ship. I am so mad right now I could spit. I told them I want to return the whole kit and that they need to pay for return shipping and they said they won't accept it because the kit itsn't defective, just the bulb is. But I say that if something is sold as a KIT, and a component of the KIT doesn't work then the KIT is defective, and if you can't replace the part in a reasonable amount of time them you need to refund the entire KIT. I am so raising hell with them about this - thru email, their comments section, their facebook page - any venue I can find. I have now dozens of seedlings up and I need light, and I'll have to go buy some bulbs somewhere else.
I also would double, no triple, neg them if I could. They have straight up lied to me over and over and I'm really disgusted. I'll never order anything from then again.On February 2nd, 2013, ladysoth added the following:
Update 2/2/13 - They replied to one of my email complaints this morning (Saturday) and said that a supervisor will have the bulbs shipped out on Monday via Overnight service. I asked how that was possible if they were sold out and they said they "just now" got some in. Hmmmmm must have been some clandestine middle of the night on a Friday night delivery! I call BS and we'll see if I actually get the bulbs. On February 8th, 2013, ladysoth added the following:
Update 2/8/13 - Well I finally got the bulbs on Tuesday, 2/4. Of course one of them was broken but since I only needed to replace one originally I'm not even going to bother with it. Never again!
Oh how I wish I would have read the reviews sooner. I ordered seeds from them for the first time on Jan 30. Thankfully, it was a small order as I never place large orders with anyone until I feel I have adequate personal experience with them. But here it is Feb 7 and no indication as to when my order will be shipped. Now maybe I am jumping the gun here, but I have ordered from 3 other companies since Jan 30 and have received all of my orders from the 3 other companies already. After reading other posts, I feel some anticipation of a long wait ahead of me. At least, it was a small order, but I really could have purchased the seeds from one of the other companies and had them already.
Posted on January 18, 2013, updated January 31, 2013
I didn't receive the order yet, I will be editing this review as the order history progresses.
Order submitted 01/10/2013
Ordered less then 10 mini packs of seeds
Order status on Jan 18 - Open
Phone call to Customer Service: Order scheduled for shipping on Jan 30!!!! And there is nothing they can do to make it faster. I am lucky I ordered my onions seeds in other location, otherwise wit will be way too late. Now I worry about cabbage seeds that I plan to start mid Feb. I will not have time to try and replace them if something is wrong with them.
On January 31st, 2013, galsa added the following:
I wish it will be double negative rating here. I called today. Order is not shipped and next "sure" date is mid Feb. One particular pack of seeds is back ordered and it holds the order. Guess what? The same seeds are still listed as "available for shipping" on their web site. Never- ever again...
On Jan 31, 2013, acaciaforest Cuenca Ecuador wrote:
I live in Ecuador and used parkseeds.com to place an order (Dec., 2012) online for some seeds I had trouble finding here. I chose seeds only as I believe it is illegal to ship plants internationally. An email from them had the shipping address wrong, substituted a live plant for a bulk pack of lavender seeds, and all but one of the other seed packets backordered in spite of the fact that the website showed those seeds as in stock and available to ship. Pretty much everything was wrong, so I wrote back immediately pointing out the errors.
They replied that bulk lavender seed packs were not available, tried to tell me I had really ordered a plant, and that shipping date for all the other seeds was unknown. I had kept a record of my order so I knew for sure that I had NOT clicked on the wrong item. Their system had substituted a plant of the same price for the discontinued bulk seed pack. But they acted as if I had ordered the darn thing and did not admit to any error. Nor did they respond to the problem of the website showing backordered seeds as in stock and available to ship.
They also said it was impossible to change any order once it was placed, and suggested I cancel the order and start over. So I wrote back and asked them to cancel the order on Dec 21, 2012. Needless to say, I did not reorder anything. About a month later, on Jan 18, 2013, a charge appeared on my credit card for the price of the lavender plant. I have written to them to get charge removed, we'll see how that goes.
I am now thoroughly disgusted with Park Seed, once a famously reliable company, will never order from them again, and urge you to avoid them too. So disappointing!
On Jan 28, 2013, sharonchader Madison Lake, MN wrote:
I wish I had kept track of exact dates! I placed a large order the beginning of 2012. When I had not received my order by mid-March, I called Park's to cancel my order. I was told the order had been shipped. I didn't receive it for about 2 weeks. I received the order so late that the seedlings were very small by planting time. Germination was very poor for all seeds. I complained to the company June 7th and was told they would give me a credit. I told the customer rep that it was too soon to tell if the Zinnias would perform. It didn't look promising. By August it was obvious the Park's Zinnias were the worst of all the Zinnia seeds I planted. I ordered their special Big Red Zinnias, which in the past were fabulous. I didn't have one single red zinnia so I know they didn't bloom. When I called Park's, they said their guarantee is valid only until June 30th, which is ridiculous. How does someone even know by June 30th. I asked Park for a credit to my credit card rather than a store credit. Initially the supervisor said they would. I then got an email saying they had changed their computer system and could only issue a credit towards merchandise. I have placed the order and am hopeful I will get better seeds this year! Also last year I ordered a Passion flower that is supposed to be hardy to -20. There is NO guarantee however! Last summer it did not bloom and even though I watered and tended it carefully, it didn't grow more than a couple of inches. It was an expensive plant: $20. I bought it because of the promise it would be good to -20. We shall see this spring, but I know I have no re-course.
Posted on May 4, 2004, updated January 24, 2013
I ordered 9 roses. The plants arrived within 3 weeks of ordering. They were all large healthy well rooted and trimmed plants. All of my dealings with Park's have been very satisfactory.
On January 24th, 2013, Buddy44 added the following:
They have some major shipping issues. I don't understand how they stay in business doing business like this. I ordered something they had in stock over 10 days ago and it still has not shipped, despite a shipping date of over a week ago. I have contacted customer service three times so far but have received any follow up despite promises to do so. Avoid this company.
On Jan 3, 2013, organic_tomato Tyrone, GA (Zone 7b) wrote:
Park's Seeds has been my staple for seed orders each year for many years now. Their seed packets almost always have almost 100% germination rate. They are one of the best seed sources for the latest AAS winners and new seed varieties.
I can't comment on their nursery/plant sales, though that seems to make up the bulk of the negative comments about the company. I had some customer service trouble around ten years ago that scared me away for a few years, but every year since then, the company has delivered great seeds, a large variety, and service.
On Oct 1, 2012, vommarlowe Overland Park, KS wrote:
Posted on September 26, 2012, updated October 1, 2012
Posted on September 22, 2012, updated September 26, 2012
I wish I had read the comments before ordering. On September 10, I ordered several packs of Wave pansies, as no one near me had any plants and I love them in fall plantings. I also ordered an 18 pack of Graffiti purple cauliflower, as it was on sale with a few other cool season veggies.
This past week, my order arrived (no shipping notice was sent, but so it goes). The pansies were in good shape, and I have no complaints about them.
The cauliflower also looked good. A little pale for a purple, but good. I proceded to harden it off on my porch and today began planting. Unfortunately, Parks sent the wrong variety. Veronica, a yellow-green variety. (I'm sure it's nice if that's what you want, but I don't. I specifically wanted the purple, it's better for my zone and my cooking preferences.) I contacted them via email, since they had closed for the day. I will update when I hear anything. I would normally not post a negative until I hear more back, but I only ordered two things. :/
On September 26th, 2012, vommarlowe added the following:
I sent them another email, but still have not heard back. I'm hoping they'll just refund my money for the incorrect plants, since it's too late to plant the right variety.
Also, the pansies were obviously grown in much smaller plugs and then put into the larger 6-packs later. Some of them are rootbound because the roots were so tightly bound they never uncurled into the larger dirt. I didn't even know people did that kind of thing. Just goes to show, I guess. I'm hoping my careful TLC will pull them through.
Lesson learned. I will not be ordering from Parks again. :/On October 1st, 2012, vommarlowe changed the rating from negative to neutral and added the following:
I received an email from Park's customer service. They apologized for sending the wrong plant and said they would refund the cost of it.
That seems fair, but I will probably not order again, given my experience.
On Sep 21, 2012, mesimarja minneapolis, mn United States wrote:
Ordered before end of 2011 so I would be certain to get what I wanted for the 2012 season. Like others, order was received piecemeal. One of the zinnia seeds I ordered was seemingly lost or an order no show. When I contacted them they told me it would be sent later. I specifically asked if the seeds were out of stock and they said no. Then replacement seeds arrived, more expensive but not at all what I wanted. When I contacted them and asked for a refund they didn't even bother to answer. I mentioned that I would have preferred to have them ask if a substitution was OK (I had not checked substitution OK when ordering). On the upside, the fig plant I ordered arrived and has produced 2 small batches of figs so far, but that was from a sister company - Wayside Gardens.
I will not buy seeds from Parks again.
i placed my order for 10 Annabelle Hydrangea on 8/18, with a delivery approximated date of mid September ( by email). I got no notice for shipping. My question 3 days ago was not replied. I already paid on line. Is it possible for the company to cheat and not send the order?
I've ordered a lot of seeds from Parks and they've been great! Excellent germination rate and the shipping was fast. I love the descriptions written about each plant. They give a lot of detailed information about each variety they sell.
ordered 2 Park's Original Bio Dome with 18 Whopper Cells and the order did not come complete. the missing item was shipped after i called them and to my amazement they charged me shipping and handling! i called them and they said that they would refund the s@h. that was june 8 and they said that it would take 30 days. after 5 calls and talking to it seems to everybody i am still waiting for the $5.78. today is aug. 17 and they keep on saying that there refund department is still backed up! wow, must be a lot of dissatisfied customers! stay away from this company.
On Aug 12, 2012, src84 Santa Maria, CA (Zone 9a) wrote:
this year was my first time starting seeds...parks is also the first catalog ive ever ordered out of..
i bought 12 packets of seeds from parks ealier this year,i chose them cause they had a lot of unique weird varieties..maybe because i ordered early in the year i got my seeds super fast i even sent a money order via snail mail and they still came fast just in time to plant...yes the shipping was a lil $$ but i kinda expected that it is all the way on the east coast and im on the west so i didnt mind too much...pretty much all the seeds came up with the exception of like 6 or 7..i was very surprised and happy...all my flowers from parks are beautiful..im happy with them and would order from them again
On Jun 24, 2012, agastachegrl Eden Prairie, MN wrote:
Posted on June 4, 2012, updated June 24, 2012
I've always ordered my wave petunia seed from Park & to their credit have had great luck growing them from seed. This year however I decided to order plants instead as we have such a short growing season here in MN. I placed a large order way back in November for Calibrachoa & sweet potato vines...I also placed another couple of orders later, one to add to my previous order & another as a gift to my mother in law. I've been checking my account page every day with no shipping details available. I called cust serv. On Fri. June 1st & was told that 2 of my orders ( large) were shipped & would be arriving TODAY ( Fri., June1st) & then I asked about my small order for Mom, (pansies) & was told " Well, we don't know IF those will be shipped, not sure, vendor said they don't know, blah blah blah....& not even an apology, just a bunch of excuses. I decided to wait until today Mon. June
4th as it's 3 days later & have not received my order. I called again (Mon) & asked for an update & again I was told " The vendor will ship them today, you will get them Wed. June 6th"
SERIOUSLY Park Seed??? I ordered back in November so what gives? I say get yourselves some new vendors if they can not provide what you offer your customers! I spent 200 dollars + & I do not appreciate having to make 3 separate phone calls just to check up on my order that should have been sent weeks ago. We have a VERY short growing season here & that's why I ordered from you in Nov. To be sure I received my plants in time to plant & enjoy. You have lost a customer in me, sorry, I suggest you change vendors so you can provide what you advertise!
On June 24th, 2012, agastachegrl added the following:
I finally received my 2 separate orders from them on Thursday & Friday June 7th & 8th. My Mom in Law received her plants also but they were in poor shape & have since gone on to the great garden in the sky . She was not happy & I was embarrassed as they were a gift from me.The plants I received were all healthy, planted immediately & are growing very well, for that I'm happy. HOWEVER! My husband & I both noticed TWO charges from Park Seed on 2 Separate credit cards RECENTLY in ADDITION to my 3 orders!!! WHAT is going on Park Seed?? I checked my account page & have only placed THREE orders from you in the past year. SO WHY ARE THERE 2 DIFFERENT AMOUNTS CHARGED TO MY CREDIT CARDS in ADDITION TO MY 3 ??? That is a total of FIVE charges & I only placed 3orders with you. I am LIVID with this company & will call them tomorrow morning as it is Sunday & they are not open for calls until Mon. Morning. I will update further.....
On Jun 22, 2012, Old_Gardener Calabasas, CA wrote:
Posted on June 20, 2012, updated June 22, 2012
Posted on June 14, 2012, updated June 20, 2012
Posted on June 12, 2012, updated June 14, 2012
Posted on June 9, 2012, updated June 12, 2012
Posted on June 5, 2012, updated June 9, 2012
Posted on June 4, 2012, updated June 5, 2012
Posted on June 2, 2012, updated June 4, 2012
Posted on April 24, 2012, updated June 2, 2012
Posted on March 3, 2012, updated April 24, 2012
I placed 2 orders in November, 2011 (on the 1st and 4th). When I received the second order before the first (on the 17th), I emailed Parks to inquire about the status of the first order and was informed that shipment was delayed due to a back-ordered item and that the item was not expected in until "sometime after Thanksgiving". I opted to have the in stock items sent out rather than wait. I did not receive the last item until mid- to late- December. I would have preferred Parks to 1) notify me that there was going to be a delay in shipping, 2) notify me that an item was on back-order and 3) notify me when they did actually ship. In addition, I have had some issues with germination rates this year (just one example: a pack of marigolds with 0% germination while 2 other packs of marigolds ran 95%+). The daylilies I purchased were dried out and very small but most have managed to survive. After 25+ years of ordering from Parks, I won't be back as I have discovered other vendors through Dave's that have better quality stock.
On April 24th, 2012, Old_Gardener changed the rating from neutral to positive and added the following:
I placed an order late 4/16 for some bio-dome/bio-sponge products and miscellaneous seed. Park Seed shipped on the 18th and I received everything today, 4/24. I'm pleased this time with their service.On June 2nd, 2012, Old_Gardener changed the rating from positive to negative and added the following:
I received my order today and there are multiple issues with it. One pack of seeds has disappeared from the time the order confirmation was generated to the time the packing list was created (does not appear anywhere on the invoice). 9 packs of seed (2 single packs and 2 collections) I believe are out of stock as they are listed separately at the end of page 2 of the invoice but there is no explanation what-so-ever - just a list of seeds in small print. The reason this review is negative, however, is that I only received roughly half of what I actually paid for. The first 32 items are here but the next 30 items, for which I was charged, are not. As it stands now, I ordered $125 worth of seed with shipping, have been billed for $107.74 (I was not charged for those seeds I believe are out of stock as the numbers work out correctly) and have received $52.01 worth of seeds. I have emailed Park's and, hopefully, this will get sorted out quickly, but I have now lost a planting season, a couple of hours of time, and I am currently out $55 with nothing to show. I am sure it was just an oversight on their part and mistakes do happen but coupled with other issues in the past and their lack of communication, I will not be ordering from Park's again. Forgetting to send half the order which I was billed for and paid for is just too much for this old woman...On June 4th, 2012, Old_Gardener added the following:
I sent a detailed email to Park's on the day I received my order. As there has been no response as of Monday night, I have now contacted them via their website. Hopefully, I will be able to get this resolved soon...On June 5th, 2012, Old_Gardener added the following:
Park's responded this morning informing me that they will ship out the rest of my order (7-10 days shipping). I will update my review when I receive my items.On June 9th, 2012, Old_Gardener added the following:
Well, I received an envelope from Park's yesterday and in it was exactly 1 package of seed. It is the one pack which, although listed on the order confirmation, was not listed on the packing list. I was charged for this pack of seed which is fair as its cost was not included on the previous shipment. However, the 30 packs of seed that I have already paid for and were listed on the previous packing list but not actually sent are still MIA! So, long story short, nothing has been resolved and I am still out $55/ 30 packs of seed - so much for their shipping out the rest of my order. On June 12th, 2012, Old_Gardener added the following:
I received 2 more envelopes from Park Seed, yesterday. Although the corn was listed on the packing list, they are not here. I was not charge for them, however, so no big deal. They also re-sent a package of Cauliflower Cheddar and re-billed me for them - this is one of the seeds that I paid for before and received before in the first package so I am not sure why they chose to recharge and resend this item. At this point, I don't have the energy to contact them again, though, so I am leaving this as a negative rating.On June 14th, 2012, Old_Gardener added the following:
I wish there was a ranking below negative as I would give it to Park Seed. I received somebody's plant order today. According to the invoice, it was billed to me and supposed to be shipped to a woman in Ohio but was shipped to me instead!!!! I did not order any plants nor do I know this person in Ohio!!!! Of course, Park Seed phone service is off until tomorrow - UNBELIEVABLEOn June 20th, 2012, Old_Gardener added the following:
I contacted Park's on Friday the 16th informing them that I have someone's plants. As they did not respond, I sent a follow up email this morning explaining the situation, again. I will update if I ever hear back from Park's but, as of now, there is a poor woman in Ohio that is plant-less and I have become their "bill to" person. Never again!!On June 22nd, 2012, Old_Gardener added the following:
I received a response from Parks stating that I had placed an order for 2 plants using a merchandise credit! I do not have/ have not had any credits with Park's nor did I order any plants. In addition, they have asked me for an order # starting with "SO" but I don't have this information as this is NOT my order. I did supply them with the order # from the invoice which starts with "WR" each time I contacted them, but they want a "SO" # instead. In addition, they have not dealt with the fact that I am listed as the "bill to" person and the order was suppose to ship to a person that I do not know in Ohio. What a nightmare....
I have ordered seeds from Park Seed several times. The seeds have always arrived promptly and germinated without problems. I've never needed to contact customer service so I can't comment on that but their seeds, packaging and shipping time have been excellent in my experience.
In January Park Seed promoted a free shipping offer via email. Apparently I missed the fine print about the fact that only the standard shipping was free and an express fee would be charged per pack of plants. I think that the offer was deceptive. The plants were not shipped until the first week of June, which is a little late; however, they were healthy and are growing. I have ordered seeds from them for many years because they have varieties that I cannot find from other catalogs and I have not had any problems with the orders or the quality of the seeds.
On Jun 7, 2012, mrssample Old River-Winfree, TX wrote:
I placed an order for 45 packages of various seeds last week, order #WEB001691516 and paid $105.34 total. It was on a Memorial Day Sale, that promised a free Blueberry Bush with my order. This week I received 33 packs of EXPIRED seeds (and then the rose the next day) it was a very quick shipment, that was nice, but I sent an e-mail inquiring about the rest of my seeds, and asked why they changed my free Blueberry Bush to a pack of Container Tomato seeds (which weren't shipped either) and received no response. I gave them a few days, then I called and spoke with a very nice lady who said she will rush the rest of my seeds right to me. (We shall see if they get here.) She said seeds last for years, and I shouldn't worry that they were packed for 2010. She said they never offer free plants, only a pack of free seeds. I informed her that as we spoke, I was looking at their current add offering 2 free roses with an order. I also asked why their Guarantee statement said any plants that didn't grow right must be reported by June 30, 2011, when this is already June 2012. She said they should still be guaranteed for a year anyway. Although she was extremely nice, I just feel this is a very poorly ran company. I would just about rather have my money back. I haven't opened any of the seeds, but if I keep them, I do plan to watch them closely for germination and production. I doubt I would ever do business with Park Seed ever again.
This is a direct quote from an email I sent to Parks on 5/12/12 that they didn't bother to respond to.
"I want to let you know how disappointed I am with your performance this year. My order 6483584 was filled piecemeal over a two month period. The first shipment (which didn't occur until I called to inquire about it) arrived too late for me to have garden sized plants available to me by planting out time for our area. In addition, I didn't get the Pepper Karma seeds that the packing slip said were shipped. I have finally gotten the last of my order but I didn't get either the free seeds or the ten dollar gift certificate that your advertising promised me. I have no real records of this, but it appears to me that germination has been far below what I would have expected. All in all, your performance has been very disappointing to me especially since I have been using your company for about forty years with good results. I don't know what has changed, but you definitely have developed a huge problem. I'm sorry to see this happening but I will be shopping elsewhere in the future.
Actually if it were possible to do I would rate Parks Super Negatively. They not only performed poorly but they also ignore emails from their customers and have ridiculously high shipping charges. There are much better and much more reliable sources out there.
Very poor tracking information at best. Seeds I ordered had a less than 50% germination rate. Still waiting for my shipment of annuals. Sent e-mails about status of my order and when plants would ship-no response after 2 days. Clicked on On-line chat and got a human but had to wait 5-10 minutes between each 1-2 word response from her. Still didn't really answer any of my questions and said that they are "backed up " on e-mails. I run 3 successful businesses and would never treat my customers like this. They get an F from me in the customer service department. This was my first and last order from them as they have forever lost my business.
Posted on April 25, 2012, updated May 9, 2012
I originally chose to order from Parks since they had some seeds that I was not able to find with other sellers. Their prices are a bit high but they do have many options so it makes sense to buy from them.
there are 3 reasons I'm marking as a negative. One is their shipping which all I ordered were seeds and they charge $7.95 which is a bit excessive for seeds which means they are making profit off of shipping. To make it worse they did not provide tracking information and it took 13 days to get my order.
The second offense was the fact they sent me old seeds from 2011. A white label was printed out and stuck over the "packed for 2011" to read "packed for 2012". That is not only gehtto but lame! I paid $4 bucks for fresh seeds I did not pay a discounted price for old seeds. Yes some seeds will be ok for a few years but as a business this is very underhanded business move. If they are unable to sell product they need to reduce the price and sell it as older product and give the new product to customers paying full price. It also seems their newer seed packs do not have dates printed on them so I would assume this means it will be easier for them to recycle their old product with less complaints.
The 3rd offense is they specifically state a seed count for each product which is not true in some cases. I had 2 packs of seeds that claimed a 20 count and was less. The other packs were the right count and in some cases a few more. If they are not able to properly pack their product as quoted on their website they need to be selling based on weight and not count.
Posted on April 24, 2012, updated May 4, 2012
I ordered various seeds and two live plants on the 15th, and I received an email on the 17th telling me that they were shipped. On the 19th, I got the two live plants, and I just got the seeds on the 23rd.
The plants were severely root bound, and it took me over an hour per plant to untangle and plant them. I also think the graft on the dwarf black fig I got is very low, and I hope I don't have any problems with water sprouts in the future, although I'll probably just propagate and graft a new tree if it gets bad. Even though the plant conditions weren't perfect, I personally haven't had much better luck with any type of live plants from anywhere else, and I think if I ordered my plants more timely, they would have arrived in better condition.
Anyways, overall, I ordered some plants and seeds, and I got the plants and seeds, nothing special.
On May 4th, 2012, Flyingpiggs changed the rating from neutral to negative and added the following:
After taking a closer look at the fig tree, I realized that it's infected with fig rust, which is why the leaves were curled when I first got the plant. I treated it with some copper spray, and it appears to still be alive, although I pruned the top off after planting so I don't see any foliage or bud break yet.
I emailed them about two weeks ago about it, and I haven't gotten any type of response. Another email I sent them previously about their product had two questions in it, and the representative completely ignored the second question that I asked. I'm about to send them another one right now asking again, but I don't really expect any response this time either, especially with Mother's Day coming up.
On May 4, 2012, Larrys_Gardens Castle Rock, WA (Zone 8a) wrote:
I have ordered seed, biodomes, and biodome refills for the past several years. I have never had a problem.
This year I decided to take a leap and order live plants. I place two orders, and I was amazed at the quality of the plants, the quality of the packaging, and of course, the expedited shipping time.
Very well done.
On May 1, 2012, larry3228 Columbia, TN (Zone 6b) wrote:
After a number of years buying seeds at the local big box store I decided to try Park Seed again. My order of strawberry plants arrived in 6 days, both of the types had a few extra plants. I set them out a few days ago and they look good so far. My order of 14 types of seeds arrived in 9 days, no back orders or errors. I'll update this review after I see how everything grows.
On Apr 30, 2012, qterhrs Friedens, PA (Zone 5a) wrote:
Way back in the 80's Park & Burpee were my go to companies but after years of bad germination I stopped using them. This season I needed some seed starting supplies and Park had great prices so I thought I would give them another try. They had seeds on sale so I purchased some of them alond with my supplies. Shipping was fast and well packed although I forgot what a PITA packing peanuts where. All the seeds germinated and are growing great so I placed a second order and had the same great experience. They will be added to my list of companies to order from next year.
On January 9 I placed a small order with Park Seed. After receiving no delivery information, on Jan. 27 I wrote them asking about the status of my order. Park responded to say that they were holding my order because one item was on back order, which they did not inform me of when I ordered. They did not tell me when the item would be available. They shipped my order on Jan. 31, minus my back order. The heading on the order invoice said: "THIS SHIPMENT MAY NOT INCLUDE ALL ITEMS ORDERED. CHECK OUR WEB SITE UNDER -ORDER STATUS- FOR INFO ON ANY ITEMS NOT INCLUDED IN SHIPMENT." What kind of service is that; they do not even tell you what is on back order?
When I heard nothing further from Park Seed for another month, I assumed that the back ordered item had been cancelled according to Federal law. By Federal Law a company must ship a back ordered item within 30 days, cancel the back ordered item, or give me the opportunity to extend the back order period. Park did nothing.
On March 30 Park shipped my back ordered item. More than 2 1/2 months after the order was placed. To think they were planning to hold my order that entire time.
Park Seed was a good company in years past. I will never order from them again.
On Apr 12, 2012, LoveForests Clearwater, FL (Zone 10a) wrote:
Posted on April 2, 2012, updated April 12, 2012
Posted on March 24, 2012, updated April 2, 2012
Ordered 3 packets of seeds, they sent me an email saying all three were shipped.
Two weeks later nothing has arrived, so I email them saying I received no seeds. They email me and say they are going to re-ship two of the seed packets but the 3rd seed packet is now "out-of-stock".
They email me 4 days later saying the two seed packets were shipped. Two and a half weeks later none of the seeds ever arrived.
So this whole time, they get to have my money, but I don't get to have my seeds, (which I really needed those seeds a month ago because it is going to be getting very hot here in Florida very soon).
I am never ordering from them ever again.
On April 2nd, 2012, LoveForests changed the rating from negative to neutral and added the following:
One packet of seeds arrived today.
I called the seed company, the nice Lady said my other two packets of seeds were returned to their company after being shipped to me. She asked me if I would want a credit or have those two seed packets shipped out to me again (today), .... I said go ahead and ship those two seed packets to me again. Hopefully they will get here this time
By the way, I never had any shipments from any place marked as "undeliverable" to this address, so her saying that is what happened is pretty new to me.
Will see if I get the rest of the seed packets.On April 12th, 2012, LoveForests added the following:
Received the rest of the seed packets on April 9, 2012.
Sure wish I had known that Park Seed filed Bankruptcy, I would NOT have placed an order. As it stands, I've received nothing despite promise after promise after promise. They won't cancel my entire order and say if I refuse shipment -- if and when they ever ship it -- they'll give me a merchandise credit (eh-hum...WHEN they receive it) but they won't refund my money. Does their website reflect anything they say is on backorder? NO! But, that's their excuse, if they don't use the, "ship out immediately" one. Don't waste your time nor your hard-earned cash! ORDER AT YOUR OWN PERIL!
On Mar 19, 2012, cramsey1 Salt Lake City, UT (Zone 6b) wrote:
I recently purchased several packages of seeds from Parks. They were the only vendor that had Snapdragon Twinny Violet $3.95 Snapdragon Twinny Bronze Shades $3.95, Snapdragon Twinny Yellow Shades $3.95, Columbine Double Pleat Blue and White $1.95, Cantaloupe Ambrosia Hybrid $4.25. The prices were high and the shipping was $6.95. Very expensive for 5 packages of seeds. Well the snapdragon seeds germinated well but I had only 4 out of the 20 seeds of the Columbine germinate. I hope my Cantaloupe seeds germinate better then the Columbine. Now in Parks favor they did replace the Columbine seeds and I should receive them sometime next week. I think that their prices are very high for the amount of seeds they sell and the shipping cost are outrageous. However, their customer service was good. Overall I gave them a neutral rather then a Negative because they replaced the seeds and had good customer service. However, a 2 oz package sent first class USPS mail should only have cost 90 cents and not almost $7.00.
On Mar 19, 2012, FrostytheYetii Wichita, KS wrote:
Ordered Bio-Dome products in January 2011 on a special sale. They were not delivered until the end of April 2011 - long after seed-started time for the season. I made multiple calls for help in getting the order delivered to no avail. Was promised many times that a supervisor would return my call but no one ever did.
I've bought flower and vegetable seed from the Park Seed Company for years and years, but this year I was disappointed to receive seeds marked "packed for 2012" on a label that was pasted over a label that read, "Packed for 2011"! Very disappointing. Shame on you, Park Seed! Looks like an old faithful has fallen onto bad times. I'll order elsewhere in the future.
On Feb 20, 2012, GeorgeCoo Vernon Center, MN wrote:
Posted on February 20, 2012, updated February 20, 2012
Like others have mentioned, I have found inordinate delays in getting seed and other orders sent from Parks Seed. On 1/26/2012, we placed a seed order with Parks Seed. In the past, they have always sent partial seed orders if something was back ordered. THEY DIDN'T. I called on Monday, February 13 to see why we hadn't heard or been sent anything. The order was being held up because they didn't have two packages of seeds. They agreed to "rush" the rest of the order to me. Since I had received no acknowledgement of the order being sent, I called again today (February 20). The first customer service representative told me that the order had been shipped on Friday of last week and gave me a tracking number. I asked to speak to a supervisor who I was told would call me back in a few minutes...that was four hours ago. I checked with the US Postal Service. The second time I called at about 10 AM, they again stated the same as the previous and told me I had to go not to the postal service website to find the location of the package but to streamliteinc. I did. Again, when I couldn't find the package, I called back. This time, another representative stated that they were sending out the package TODAY and that I couldn't track it either through the postal service or Streamliteinc. OK. Now what? I await hearing from the "supervisor" to find out who is correct and why I am getting different stories.
This was our "last chance" for Parks Seed. In the past, they had always sent partial seed orders if they didn't have all of the stuff. NOW??? In the past, they had delayed other plant orders so that we got caladium bulbs, dried up petunias. etc that came in the heat of late May/early June. By August 1, the bulbs were so damaged they had produced only 3 small leaves. WOW!! These plant delays apparently come from their agronomist beliefs in the proper shipping times to the north. They were dead last by over three weeks in our plant orders from similar companies. I don't recommend ever this company. My mistake for giving them another opportunity.
On February 20th, 2012, GeorgeCoo added the following:
Since no supervisor called me by 3 PM, I called Park Seed again. Finally got to a supervisor who told me my seeds had been shipped TODAY; they went to streamliteinc.com & that they would get them to a regional center of the postal service. They said that streamlite typically takes 3-5 business days to get it to the post office and then they expected the post office to take another 3-5 days to get them to Minnesota. That makes it March 1 or later. I still can't get the tracking number to work nor does my email show it was sent (yes, I checked the spam). Let's see...if I plant the impatiens the day they arrive and it takes 12 weeks to get to the point where one can set out the plants...yep, that makes it JUNE!!!! Good work Park Seed!!!
Posted on March 29, 2011, updated February 20, 2012
Posted on February 8, 2010, updated March 29, 2011
I have ordered seed from Park Seed for over 25 years. In the past, orders have been processed in a reasonable period of time - even late orders were received within a week or two. Last year and this I waited up to a month before receiving anything. I realize mid/late winter is a busy time for seed companies but I received all seed from other suppliers within 2 weeks. It's unlikely I will order from Park again unless there is something that no one else carries.
On March 29th, 2011, kjd added the following:
Again, ordered a few packets of seed this year. It took 3 weeks for my order to show anything other than "not shipped" on their website. An email inquiring the status received only a canned reply. Eventually the seeds did arrive. Of the 4 packets, 2 had nearly 100% germination ( used to be typical for Parks), the other 2 had no germination at all. I'm still waiting after a month for a reply to my email regarding this issue. I will NOT be ordering from Park Seed ever again.On February 20th, 2012, kjd added the following:
Last April I contacted Parks 3 times regarding no germination of some seed packets. It was not the entire order, and the non-germinating seed was not one requiring special treatment or expertise. I did not get any kind of acknowledgment or reply. Eventually I ordered the same seed from Harris and had over 90% germination. Parks guarantee states they will replace or refund if contacted in a timely manner. When I received their catalog again this spring, I sent another note about last year's order, and I tried to call but could only leave a message. Neither the note or the call were returned. I guess they are no longer interested in my business.
Posted on April 23, 2011, updated February 12, 2012
Posted on April 23, 2011, updated April 23, 2011
I wanted to plant some Helleborus for my wife. In order to get all the varieties I wanted, I ended up buying from 3 different online vendors. Most sold them for $20 each, including Park Seed. One had an internet special for $10 each.
Park Seed plants arrived last out of the three. They were fairly large and healthy compared to the other companies.
I just planted them so it is too soon to tell how they will work out in the long term, but by comparison, I give them a positive rating.
On April 23rd, 2011, srvadt added the following:
Ooops, I got this company confused with one of the other 3. The review should have gone like this:
Most sold them for $20 each, but Park Seed had the Golden Sunrise variety online as an internet special for $10 each, so I bought two, but was wary of what the quality would be like for that price.
Park Seed's arrived first. They were also the largest and healthiest of the three. Amazing. By far the best company of the three.On February 11th, 2012, srvadt added the following:
Update Spring 2012: Plants did great over the winter and are putting up flowers in February!
On Feb 10, 2012, CapeCodGardener Mid-Cape, MA (Zone 7a) wrote:
Posted on April 18, 2010, updated February 10, 2012
My experience with Park Seed has been very positive since I began ordering seeds and seed-starting supplies (BioDomes and sponges) in 2006. This year I ordered about 25 different varieties of flower and vegetable seeds and received them all within a few weeks. As another reviewer noted, their prices aren't always the cheapest--though generally reasonable--but I've always had good germination with them and I like the detailed instructions on the website and in the printed catalog. I also ordered a three-tier L-5 plant grow-light system from them in February and received it in a few weeks, despite being told that it was back-ordered for two months! Don't know if this slight confusion was a result of their bankruptcy process, but I was pleased nonetheless to receive the setup so quickly!
I'm hoping that they emerge from bankruptcy reorganization in good shape because I've always relied on them and had good service.
On February 10th, 2012, CapeCodGardener added the following:
My rating is still positive, in Feb. 2012. I ordered several bags of Bio Sponge refills on Jan 31 and received them four days later, with a bonus packet of tomato seeds. I think this is the fasted response yet from Park Seed.