On Jun 27, 2006, SaratogaGarden Saratoga Springs, NY wrote:
I ordered two corkscrew vines for $10 a piece. After about 3 weeks, and 3 phone calls to the company, they were finally shipped. To their credit, they were received in good condition, but I got the runaround on the phone as to when I would get them. ONE week after I got them, they are on sale for two bucks a piece. I e-mailed the company noting that I felt duped, and they offered that I could now order more at the two dollar price. Gee, thanks.
On July 10th, 2006, SaratogaGarden changed the rating from negative to positive and added the following:
Today I received a wonderful e-mail from Park Seed, acknowledging my feelings, explaining their ordering process (takes 2 weeks), and also expressing an apology. Had I received THIS e-mail from the onset, instead of the one I actually got, I would not have given them a negative rating. They are also giving me a $10 gift certificate to encourage me to continue as a customer. Now THAT'S customer service! Thank you Veronica, at Park Seed.
On Jun 17, 2006, donn Great South Bay, Long Island, NY (Zone 7a) wrote:
This comment concerns Parks Wholesale, another division of the company.
They've been running a sale, open to anyone, at 80% off regular prices, and I placed an order for 16 ornamental grasses and 20 ferns. Freight was free on orders over $100, so for $100.64 delivered, I got 36 plants. The plants were all advertised on the website as 3 and 3 1/2" pots.
The order arrived in a timely fashion, but had been very poorly packed. The styrofoam peanuts were not sufficient to immobilize the potted plants. Consequently, 22 plants were heavily damaged, with 50-100% of their foliage broken. Additionally, 5 ferns and 5 grasses were shipped bareroot, despite have been advertised as potted.
I called the company, and was assured that they would replace the damaged plants. My replacement order came today, and was a full duplication of the original order, all 36 plants. The packing was much more careful, and there was far less damage to the plants.
I give them a positive rating for excellent customer service and a real concern for customer satisfaction. While the original shipment was not satisfactory, they made it right.
On June 15th, 2007, donn added the following:
Update...a year later, The Parks Wholesale Clearance Sale tempted me to order 9 Japanese Maples, at dramatically reduced prices.
I placed my order on the web on June 6. They shipped June 11, and my order arrived yesterday, June 14.
Unlike last year, the plants were packaged to survive anything. Each long box contained 1-2 trees in trade gallon pots. Each pot was packaged in a small box, specifically designed to hold the pot and it's medium. Each small box was stapled into one end of the larger box with 2 large copper staples in each of three sides. The trees were each supported with a bamboo stake, and pointing inward in the larger box. Covering the trunks and tops of the trees was a rigid cardboard insert, and the larger box was stapled closed. All together, each box had 22 staples which had to be removed to extract the contents. The trees quite literally could not move, or be damaged unless DHL/USPS drove over them.
My compliments to Parks Wholesale on stellar packaging, prompt service, and another excellent bargain.
I have ordered plants from Park Seeds frequently and am very satisfied with both their customer service and the quality of their plants.
Usually, the plants do very well. I am careful to file my receipt and check it before one year expires. Some years, I have plants that don't come up again. When that happens, I send an e-mail to Park's customer service, and they always respond. They either send a replacement or a credit immediately.
Their catalog is beautiful, and I am always excited to get it.
Last year (2005) I bought an Angel Trumpet plant and some moonflower seeds. I had bought other Angel Trumpets from other companies and none of them ever lived or bloomed. This one did...in late July, it was just loaded with blooms, I was taking pictures and sending them to all my friends. It has lived happily inside over the winter and now it's back outside and is already blooming again. And my Moonflowers were beautiful. I had bought a pack of seeds for a friend in northern IL too and hers did very well. We saved some seeds and they are growing well. I've been tempted to try those Thugi or something like that trees and wish someone that has tried them would post....I need something fast growing to replace three trees blown over last week in a storm.
On May 21, 2006, bigcityal Menasha, WI (Zone 5a) wrote:
I would have to give them a B- for a grade. One of the plants I got last fall was too small and did not make it through the winter. Yes they did give credit, but when shipping costs as much of the plant it's hard to feel good about reordering it.
On May 18, 2006, americanwoman Redford, MI (Zone 6a) wrote:
My experience is unlike the recent ones I just read. I have been in contact with them by e-mail wanting to know when to expect my orders. They told me this week and two of the three orders arrived today. I ordered Dragon Wing begonias and Pentas and they are very healthy looking plants. I do have one more order coming and we will see how they do on that one but so far I give them a positive rating.
On May 23rd, 2006, americanwoman added the following:
Received the last item of my order, a Heliotrope. They were packed securely and they are all in bloom. I have nothing but good to say about this company!
With seeds, you always win some and lose some. Their bulbs are nearly 100%, I actually think these stray cats got a few of my crocuses. Their customer service is prompt. Their seed packets probably have the best overall protection and "shelf life". They're prices are much lower than Burpee and their selection is wide.
After having difficulties and tons of inconvenience with a couple other mail order companies, I was on the verge of giving up and just driving the over an hour each way from my home to search for garden products.
A friend recommended Parks, though, and they are a breath of fresh air! I planted too many seeds, because usually all of the seeds I plant don't come up. That wasn't the case with the seeds from Parks, however. Every single seed I planted came up! I was thrilled. Their shipping is really fast, too. I love that, being the impatient gardener I am. I was especially thankful after one of my greenhouses had a mishap and I lost half of my seedlings. I ordered more seeds from Parks and had them in less than a week! So there was still time to start over. I recommend them all the time, now.
On Apr 22, 2006, Surfergirl_SC Saint Stephen, SC wrote:
My seed order was pretty good. Seeds always seem fresh and never have much problem. I wish I could get some of the corkscrew vine seeds. I guess I better order them in December next year. No major complaints with the company though. We took a ride up to their gardens one year. Real pretty trial gardens.
I ordered several things from parks this season. All the seeds came in plenty of time to order them, and I was very pleased at the state of the potted plants. Very good quality and shipped excellent too, just have a bag ready to put all the foam peanuts in.
Will order from this company again!
On Apr 20, 2006, Mrs_Mac Athens, AL (Zone 7b) wrote:
I have ordered many live plants from this company starting in Spring '05. I have had good luck and been well pleased, as everything has been healthy when I received it. I don't think I've lost any of my Park's plants, even due to my own occasional neglect.
The only disappointing experience I had was when I ordered a Biodome this past winter ('06). It took so long to get here that it was just about too late to plant seeds. But, I will continue to shop with this company.
On Apr 18, 2006, Amunhotep East Central, MS (Zone 8a) wrote:
I guess I've ordered from Park for about 5 decades now. I remember my grandmother ordering from Park. I have never had a problem with the company. Mostly I ordered seeds, occasionally plants. My grandmother never complained about Park either and she was so happy when "the catalog" arrived.
I recently turned in an order for a few seeds and one Sky Pencil Holly. They have all arrived (seperate shipments). The Holly was in excellent shape and now resides in a 19" diameter pot. You can bet your bottom dollar I'll be ordering from them next year.
There are only a handful of suppliers that I'd give my 100% approval and Park is one of them. I rate them A+ in all respects. :-)
On Apr 7, 2006, GRASSHOPPPER Rutherfordton, NC (Zone 7a) wrote:
On March 26, 2006, I placed an order with Park Seed for Purple Millet seed and copper garden markers. The order was shipped on March 31. While I cannot yet vouch for the seed germination rate, the markers were awesome--high quality at the best price I have found anywhere and they were BYGO!! A positive experience and I will definitely order from Parks again.
On May 1st, 2006, GRASSHOPPPER added the following:
On Mar 31, 2006, jdcoffman Lees Summit, MO (Zone 5b) wrote:
I have only been a customer of Park's for about a year now, My first purchase was some small bedding plants, I ordered out of season (in the dead of winter) and as soon as it was warm, bam! they were on my doorstep in wonderful condition. I have since purchased thousands of seeds from them (both at retail and through their wholesale company which is also great). My experiences have been nothing but positive in working with them. they always answer their phones quickly and their sales reps are courteous and efficient. whenever I have a question about an order they find the answer if they don't know it already. wonderful company, plan to do business with them for years to come!
Some lettuce seeds I ordered from Park had a low germination rate. So I emailed them and explained I'd followed the instructions to the letter. They quickly volunteered to send another pack of seeds, free of charge, of course. I had them in about nine days. I haven't tested the new seeds for germination (getting too warm for lettuce crops here already) but Park gets a positive just for customer service.
On Mar 21, 2006, sedum37 Westford, MA (Zone 5b) wrote:
I recently received my order. I ordered perma-nest trays, seeds, terra latches and Algoflash fertilizer. I got my order promptly but the fertilizer was the wrong one. I called the customer service number and got right through. A friendly person helped me to get the correct fertilizer shipped out and it arrived promptly also. I was pleased I got to keep the wrong fertilizer and didn't have to deal with shipping it back to Park Seed. I am very happy with the quality of the perma- nest trays and this site is one of the few places you can order these trays without ordering a huge number of them.
On Mar 15, 2006, calypsa Plymouth, MI (Zone 5b) wrote:
I ordered a few seed packets from Park's a little while ago and they arrived today. They were nicely packaged and arrived in a timely manner. Provided that germination is good and they're what they should be, I feel certain that I will order from Park's again.
ordered a number of packets vegetable seeds,order arrived quickly.there was one pack of seeds missing,contacted park seed through email and it was shipped following day.cant beat that service....thanks again park seed
On Mar 12, 2006, desert_witch Lucerne Valley, CA (Zone 8a) wrote:
This is the second year I have purchased from Park Seed. The orders arrived in a timely fashion, and I was especially pleased with their customer service and credit policy. Last year I (against my common sense) ordered the Strawberries in hanging bags, and set about trying to get them to grow. I followed the directions, they kept dieing. I finally planted them out, they still didn't make it. When I called to have Park make good on their "guarantee", the customer service reps were wonderful. They did ask how I handled the plants, I explained, and they cheerfully credited my account for the full amount.
Nell (CSR) mentioned DG, and that she looks up plants and availability occasionally in the Plantfiles and such, as well as keeping an eye that DG-ers are happy with Park. She also said that they have made some small changes in their exchange/credit policy, and ask that if you are having trouble with something you ordered from them, that you call and ask for help. They have staff horticulturists available for your assistance. If after seeking help from them, your purchase doesn't thrive, they will be happy to credit your account. I thought this was reasonable.
On Mar 11, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:
I ordered seeds twice from them since this year's catalog came out. The first order was extremely large, the second more modest. Both orders were received within a week and a half. I'm very happy with the level of service for seeds.
On Mar 6, 2006, Live2garden Waterford, WI (Zone 5b) wrote:
I have ordered from this company for as long as I can remember (≥15yrs) - they are one of my favorites to buy from. Mainly because their customer service has always been so friendly and helpful - Even when I used a credit card that I forgot I had and insisted that it couldn't be me. When I finally got my brain back, we both laughed so hard that we almost lost the connection! (It was a football bet that I won and my husband lost - hence HE had to buy the plants from the catalog that year!).
The catalog is great, the website easy to use - especially the quick order option. The only disappointment I have had over the years is that the plants usually don't survive the shipment or the first weeks planted out. I am not sure why this is....and not all of them die. The perennials for the most part make it (maybe 60 % of them) but the shrubs and trees don't. I have tried the tall ilex and failed everytime. Very disappointing. Also the azaleas don't make it in shipping. In fact, I recently advised my husband to avoid buying shrubs and trees from catalogs because of the disappointing survival rate (with the exception of Musser Forest - one of the best for getting tree saplings).
I haven't noticed any germination problems or plants that are not true to their package or catalog description. I do agree that the "order status" component of the website could be improved (as mentioned...how could something I ordered on Feb 24 be shipped to me on Jan 27th? I believe in relativity but that is a little to freaky for me in a euclidian (?) based world view).
Overall this is one of the companies that I order from time and time again.
On Mar 6, 2006, thursdays Valley City, OH (Zone 5b) wrote:
Placed a first time order with them was for Biodome seed starting kits. I am pleased with how prompt they processed my order. One suggestion they should do is with shipping is to use something else other that styrofoam peanuts to package the products. It took some time to clean up the mess that was made geting the product out of the box There are more environmentally friendly peanuts that are bio degradable. If they are going to use them might I suggest that the product first be put in a bag then placed in the peanuts.
On Feb 12, 2006, Lillyz Pueblo, CO (Zone 5b) wrote:
Ive bought seeds and gardening supplies from Park Seeds for over 15 years. I will continue to do so as they have consistently sent my seeds and garden supplies in a timely fashion. I ordered plants the first time this year and hope that the plants come in alive and healthy. I will let you know how they do.
On Jan 26, 2006, nevadagdn Sparks, NV (Zone 7a) wrote:
I haven't ordered from Park's in more than 10 years. 10 years ago, the roses and bulbs I ordered were very nice, and appropriately priced. I've been reluctant to order perennials for the last several years, because I found the prices too high for the size of plant offered.
On February 14th, 2006, nevadagdn added the following:
I placed an order for seeds and Dahlias on January 28 of this year. A few days later, I was charged twice for the order. This was NOT a case of authorization and charge; this was a true double charge, and I had to call Park's to get it sorted out. They did reverse the duplicate charge the next business day. (Let's call this screw-up number one)
I received most of the seeds (one packet was presumably back ordered) this past weekend. Park's did send me emails when the seeds shipped, BUT I was not exactly pleased that they gave me a DHL tracking number for a USPS parcel. It just doesn't inspire confidence. I'll call that screw-up number two.
Tonight I sowed most of the seeds I'd received. One packet, Snapdragon 'Crown Candy Corn Hybrid', had absolutely NO seed in it at all. I'll have to call on that in the morning. Call that screw-up number three.
Finally, the dahlias show as "expected to ship on January 23, 2006". I didn't even place the order until the 28th, and I've received no email telling me they HAVE shipped. With all the other little slip-ups, I don't think I'll be a repeat customer.On February 15th, 2006, nevadagdn added the following:
To be fair, when I called, the customer service rep has been efficient and helpful. I know that I'll get a replacement packet (WITH seed) to replace the one that arrived empty. The rep also changed my Dahlia ship date to "as soon as they arrive" instead of mid-April, although that does void the guarantee (I don't believe in guarantees other than true to variety and in good condition on arrival anyways).
Park's (and Wayside, I assume) operate on a very rigid climate zone schedule, and don't like to ship plants before they deem it appropriate to do so for my climate zone. Unfortunately, my zip code runs from Zone 5a to Zone 7b, and Park's operates on the Zone 5a for shipping. Trying to explain that no, I want my plants shipped early, and that yes, I know what I'm doing is difficult. I infinitely prefer the companies that allow you to specify a ship date of your choosing.
Bottom line: still neutral, but no reason to upgrade.On February 21st, 2006, nevadagdn changed the rating from neutral to positive and added the following:
Park's did contact me by email regarding my complaints, and answered them to my satisfaction. Consider this an upgrade to slightly positive, pending the results of placing a second order in the next couple days.On February 24th, 2006, nevadagdn added the following:
I'm now VERY impressed with Park's seed offerings: A packet of ornamental cactus seed I sowed on 2/20 already has at least two seedlings (and no, they aren't weed seedlings) as of 2/23. If that's what foil packets and fresh seed can do, then I'll try to stick with Park's for my seed orders.On March 8th, 2006, nevadagdn added the following:
The second order arrived in a reasonable period of time, considering it's now peak order season. Everything was there, and I could tell each packet had seeds in it. The cacti are growing like triffids on steroids...On April 3rd, 2006, nevadagdn added the following:
Germination rates on most things have been excellent as well as fast. The only things with poor or slow germination are ornamental pepper Chilly Chili and Cactus Hardy Blend. To Parks: please do NOT send replacements for these! I've done some reading and Chiles can be a bit ornery to germinate, and I don't expect the Cacti to germinate just yet anyways.On May 8th, 2006, nevadagdn changed the rating from positive to negative and added the following:
The second order has now fallen into the "too many slip-ups" category. The order included a Euphorbia to be shipped later than the seeds. Okay, but I received no notification that the plant would not be available (supposedly a postcard was sent), no refund to my credit card, and no communication about the status of either until I began e-mailing Park's again. To their credit, the customer service staff has always been pleasant and helpful in resolving these issues, and the seeds I ordered have had excellent germination rates. It's just that this was one slip-up too many.On May 12th, 2006, nevadagdn added the following:
Park's finally credited my account for the plant which won't be shipped. I'm ambivalent about upgrading my rating to neutral and/or ordering (but ONLY seeds in future) again.On May 22nd, 2006, nevadagdn added the following:
After serious consideration, and weighing the excellent quality of seed Park's supplies, I decided to keep the rating as negative based on Park's own comments under "Company comments" on the first page of ratings. Yes, slip-ups DO occur, but when there were as many slip-ups on two orders in the same season as I experienced, I don't think it's a statistical anomaly. I placed my second order specifically to give Park's another chance, and they blew it.On November 20th, 2007, nevadagdn changed the rating from negative to neutral and added the following:
I swore I'd never order again, but Park's had an item I couldn't find anywhere else, and that item was on sale, so I took the plunge. So far communication and promptness of shipping have been far better than previous experiences. Maybe Park's has gotten it together at last?On November 24th, 2007, nevadagdn changed the rating from neutral to positive and added the following:
I'm upgrading to positive, but make that cautiously positive. Service was better this time, no double billing this time, good communication, timely shipping and the bulbs are decent. Not OH WOW wonderful, but fair value for the money. I still have other suppliers I prefer, but I wouldn't warn people away any more from Park's after my most recent experienceOn November 30th, 2007, nevadagdn added the following:
Now that I've gotten outside and planted my bulbs, I can report more accurately on their quality. The Cyclamen coum corms weren't quite up to snuff--out of the three in the package, only one looked good. The other two looked dessicated. HOWEVER, what do I expect this late in the season? Cyclamen don't hold up to indefinite cold storage. And I've planted equally sad-looking corms before. It took an extra year, but all of my sad-looking corms have come back and grown and bloomed with a vengeance this Fall. The daffodil bulbs are a bit small compared to those from other companies I've ordered from, and the variety I chose shouldn't have inherently small bulbs. The Allium bulbs I received were excellent.
I have been ordering seeds and live plants from Park Seed for two years now and have always had exceptional customer service. The seeds arrive well packaged and in a timely manner. Live plants are also well packaged and come with a label so you can mark the plants. My plants that did not survive, were replaced without any problems - even when they were on sale. I am looking forward to ordering from Park Seed again this year. Thank you, Park Seed, for becoming one of my favorite mail order seed companies.
I ordered a few plants from Miller and they have done really well. The fern didn't come up in the spring, but it was too early to tell if it was dead or not. I waited until other ferns had come up to be fair about it before I notified them. I explained this to them, and even though it was a little over their 1 year guarantee, they still replaced it.
On April 19th, 2006, Gabrielle added the following:
I have ordered several times from Park's and have been happy with the quality and service. Most of the seeds have been good, but had a bit a trouble with some. They replaced them ASAP. I will definitely order again from them.
On Jan 5, 2006, soulgardenlove Marietta, GA (Zone 7b) wrote:
At the end of fall last year Park's was running an online end of season sale and I purchased 500 of the red and yellow Tulip bulbs they had for sale. Being a beginning bulb gardener, I was unfamiliar with the size Tulip bulbs needed to be in order to bloom. You can imagine the work that went into getting them planted... and only about two bloomed. Yes that's right 2 out of 500! I had only been reminded of this when someone on Daves asked about my Tulips and I remembered I had not left feedback so here it is. I see here that I'm not the only one that has had such a bulb experience, so I don't feel as though the fault was on my end. I certainly did everything in my power to learn all I could about getting these to be a success and I believe the problem was with the bulbs. It doesn't matter if they guarantee the price for their products... How much did it cost me in time and effort and dashed dreams of a lovely spring show only to be so disappointed? If I ever order from them again, and I would really have to be compelled, it certainly wont be bulbs. It will have to be something I can inspect immediately and return if need be.
On October 10th, 2007, soulgardenlove changed the rating from negative to positive and added the following:
I did reorder from parks sister company and was able to get a credit for this previous order. Some of the things were not right with my order, and I contacted them and they sent replacements immediately. I think they do want to make it right. On Jan 5, 2006, Park Seed Company (aka Park's Gardens) responded with:
On Mar 16, 2006 11:36 AM, Park Seed Company (aka Park's Gardens) added:
We are sorry to hear about the bulbs. We would love to have the opportunity to reach a resolution on this issue with you. Please contact us at 1-800-845-3369 or firstname.lastname@example.org. Thank you."
On Dec 26, 2005, sarv48 south of Grand Rapids, MI (Zone 5a) wrote:
Ordered a seed starting mat and thermometer on Dec 17 thru their phone order. Person taking the order was polite, knowledgeable, etc. She told me the order would arrive in 7 to 10 working days. It arrived in 5 calendar days. Considering the volume of mail/pkg. this time of the year - I was pleased (besides it was a gift to me!) Included with the mat was a bonus daylily and 4 pkgs of seeds. I am very pleased and will order from them again.
Tried to order online, and that was a bust. But I did receive an email about my uncompleted order and responded. They responded back quickly - good customer service in my eyes!
On Dec 2, 2005, carminator1 mobile, AL (Zone 8a) wrote:
I have ordered seeds and also just ordered a light system to grow my seeds, the seeds have a very good germination rate and so far the prices are reasonable, they ship everything promptly and they even tell you when they are going to ship it, also the company allways sends you a pamphlet explaining everything there is to know about growing from seed. I really like their company and will definetelly order from them again.
On Nov 12, 2005, gingerbaby2000 Brooklyn, NY wrote:
I have only ordered seeds & kits and have met with nothing but success.Tomato,sunflower, eggplants & peppers grew like mad, made me look like Luther Burbank. Oh yeah I live in Brooklyn and the plants thrived out on my fire escape. Seeds were so successful that I gave away at least 8 plants to my neighbors.
I have purchased seeds and merchandise from Park's. All of the vegetables grew from the seeds sent (so far!) as well as the sunflower seeds. I've had no problem with the merchandise purchased. I did purchase some herb seeds here, most of them flourished, with the exception of the chives. They sent a new packet of seeds, and when those didn't grow anything, they issued a merchandise credit. A+ in my book! I have a friend who ordered a blueberry plant from them and it is thriving as well, so no complaints here.
On Oct 17, 2005, carrielamont Milton, MA (Zone 6a) wrote:
I picked Park Seeds because I was looking for specific seeds and they had them (and had a good rating on Dave's). They had prompt and careful shipping with instructions on each package of seeds. The only thing they didn't have was pretty pictures on the packages, but if the flowers are half as pretty as they are online, I'll get over the not-having-pictures part easily.
On Oct 6, 2005, alicewho North Augusta, SC (Zone 8a) wrote:
I haven't ordered plants from Park's, which seems to be where most people are having problems with them, but I've ordered seeds a couple times from them without any problems. Speedy delivery and and large variety.