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|On Jul 10, 2006, Highmtn Cliff Dweller, WA (Zone 8b) wrote:
Purchased 3 plants off of an eBay auction (seller Perfectplant) to learn this seller uses PARKS as it's supplier. The seller began to stall on shipping dates stating they had computer problems etc. etc Auctions ended on June 27th, and I paid immediately with Paypal.
On August 1st, 2006, Highmtn changed the rating from negative to positive and added the following:
Ok... I first posted a big red NEGATIVE about eBayer Perfect Plant - AKA PARKS SEEDS. However, I have to be fair in saying once I finally got ahold of them they bent over backwards to fix the mess of my order.
They did not have the one plant I purchased from their eBay auction, but they asked me to please look over their auctions and pick any plant I wanted regardless of price. I did so...and they sent me a very healthy large Endless Summer Hydrangea.
My Janice Brown daylily turned to mush upon planting, and I just got notice that they have shipped me out another one.
So... I didn't appreciate Parks operating under a code name, but all in all (after some real frustration) they made everything right with me.
I was discussing my situation with a good friend who's a MAJOR gardener (flower and veggie) and he told me a majority of his veggie garden seeds have come from Parks for years with no problem.
Just wanted to be fair.
|On Jul 8, 2006, grannyrose Walhalla, SC (Zone 7b) wrote:
This rating is for Park's Wholesale. I had a good experence with the roses I ordered. My order was for blulbs,clemetris,and bareroot roses at very good sale prices. I soaked the roses for seven days. I planted half in pots and half in the ground all but one have leaves. The only one not leafed out is Berries & Cream which had the shortest roots of the bunch. The bulbs where a little on the soft side but I planted them anyway. I will have to wait to see if they were viable. Four cemetris, I have two growing by leaps and bounds, one never broke dormacey and the other I just misplaced! I have not contacted Parks yet about the failures. But I sure have some pretty plants doing great for a very reasonable price!
|On Jul 8, 2006, banders Collinsville, VA (Zone 7b) wrote:
Ordered lots of plants from the Park Wholesaler sale this year and have been very satisfied with the plants and customer service. Ordering bare root roses this late is risky, but with good care they've all thrived and are blooming or budding. Lavender plants are growing like weeds. Shipping took a little too long for my comfort on one order and they promptly replaced an iffy hosta with 2 more of that variety! I'm happy and will definitley look forward to their next sale.
|On Jul 4, 2006, tj0504 Saint Louis, MO wrote:
I have done business with ParkSeed off and on for over twenty years. They have given me nothing but well packed, well hydrated plants.
|On Jul 4, 2006, tiffanya Sumner, WA (Zone 8a) wrote:
I ordered a mix of plants, jiffy pots (on sale!), and seeds. All arrived quickly and were well packaged. I have started a few of the seeds and they were all quick to germinate. All-around good experience.
|On Jun 27, 2006, SaratogaGarden Saratoga Springs, NY wrote:
I ordered two corkscrew vines for $10 a piece. After about 3 weeks, and 3 phone calls to the company, they were finally shipped. To their credit, they were received in good condition, but I got the runaround on the phone as to when I would get them. ONE week after I got them, they are on sale for two bucks a piece. I e-mailed the company noting that I felt duped, and they offered that I could now order more at the two dollar price. Gee, thanks.
On July 10th, 2006, SaratogaGarden changed the rating from negative to positive and added the following:
Today I received a wonderful e-mail from Park Seed, acknowledging my feelings, explaining their ordering process (takes 2 weeks), and also expressing an apology. Had I received THIS e-mail from the onset, instead of the one I actually got, I would not have given them a negative rating. They are also giving me a $10 gift certificate to encourage me to continue as a customer. Now THAT'S customer service! Thank you Veronica, at Park Seed.
|On Jun 17, 2006, donn Great South Bay, Long Island, NY (Zone 7a) wrote:
This comment concerns Parks Wholesale, another division of the company.
On June 15th, 2007, donn added the following:
Update...a year later, The Parks Wholesale Clearance Sale tempted me to order 9 Japanese Maples, at dramatically reduced prices.
I placed my order on the web on June 6. They shipped June 11, and my order arrived yesterday, June 14.
Unlike last year, the plants were packaged to survive anything. Each long box contained 1-2 trees in trade gallon pots. Each pot was packaged in a small box, specifically designed to hold the pot and it's medium. Each small box was stapled into one end of the larger box with 2 large copper staples in each of three sides. The trees were each supported with a bamboo stake, and pointing inward in the larger box. Covering the trunks and tops of the trees was a rigid cardboard insert, and the larger box was stapled closed. All together, each box had 22 staples which had to be removed to extract the contents. The trees quite literally could not move, or be damaged unless DHL/USPS drove over them.
My compliments to Parks Wholesale on stellar packaging, prompt service, and another excellent bargain.
|On Jun 12, 2006, sawise Cadiz, KY wrote:
I have ordered plants from Park Seeds frequently and am very satisfied with both their customer service and the quality of their plants.
|On Jun 5, 2006, superann Metropolis, IL wrote:
Last year (2005) I bought an Angel Trumpet plant and some moonflower seeds. I had bought other Angel Trumpets from other companies and none of them ever lived or bloomed. This one did...in late July, it was just loaded with blooms, I was taking pictures and sending them to all my friends. It has lived happily inside over the winter and now it's back outside and is already blooming again. And my Moonflowers were beautiful. I had bought a pack of seeds for a friend in northern IL too and hers did very well. We saved some seeds and they are growing well. I've been tempted to try those Thugi or something like that trees and wish someone that has tried them would post....I need something fast growing to replace three trees blown over last week in a storm.
|On May 21, 2006, bigcityal Menasha, WI (Zone 5a) wrote:
I would have to give them a B- for a grade. One of the plants I got last fall was too small and did not make it through the winter. Yes they did give credit, but when shipping costs as much of the plant it's hard to feel good about reordering it.
|On May 18, 2006, americanwoman Redford, MI (Zone 6a) wrote:
My experience is unlike the recent ones I just read. I have been in contact with them by e-mail wanting to know when to expect my orders. They told me this week and two of the three orders arrived today. I ordered Dragon Wing begonias and Pentas and they are very healthy looking plants. I do have one more order coming and we will see how they do on that one but so far I give them a positive rating.
On May 23rd, 2006, americanwoman added the following:
Received the last item of my order, a Heliotrope. They were packed securely and they are all in bloom. I have nothing but good to say about this company!
|On Apr 30, 2006, McGlory Southeast, NE (Zone 5a) wrote:
Ordered and planted two kinds of tulips bulbs in the fall. They all came up and look beautiful.
|On Apr 26, 2006, jp2096 Bayside, NY wrote:
With seeds, you always win some and lose some. Their bulbs are nearly 100%, I actually think these stray cats got a few of my crocuses. Their customer service is prompt. Their seed packets probably have the best overall protection and "shelf life". They're prices are much lower than Burpee and their selection is wide.
|On Apr 26, 2006, rubygloomrox Red Wing, MN wrote:
After having difficulties and tons of inconvenience with a couple other mail order companies, I was on the verge of giving up and just driving the over an hour each way from my home to search for garden products.
|On Apr 22, 2006, Surfergirl_SC Saint Stephen, SC wrote:
My seed order was pretty good. Seeds always seem fresh and never have much problem. I wish I could get some of the corkscrew vine seeds. I guess I better order them in December next year. No major complaints with the company though. We took a ride up to their gardens one year. Real pretty trial gardens.
|On Apr 21, 2006, nxb161 Bloomsburg, PA wrote:
I ordered several things from parks this season. All the seeds came in plenty of time to order them, and I was very pleased at the state of the potted plants. Very good quality and shipped excellent too, just have a bag ready to put all the foam peanuts in.
|On Apr 20, 2006, Mrs_Mac Athens, AL (Zone 7b) wrote:
I have ordered many live plants from this company starting in Spring '05. I have had good luck and been well pleased, as everything has been healthy when I received it. I don't think I've lost any of my Park's plants, even due to my own occasional neglect.
|On Apr 18, 2006, Amunhotep East Central, MS (Zone 8a) wrote:
I guess I've ordered from Park for about 5 decades now. I remember my grandmother ordering from Park. I have never had a problem with the company. Mostly I ordered seeds, occasionally plants. My grandmother never complained about Park either and she was so happy when "the catalog" arrived.
|On Apr 12, 2006, goatster Pine Mt, GA (Zone 7b) wrote:
This was my first order. I got the Festina beans and Argoflash. Got it FAST. No complaints here. Thanks
|On Apr 7, 2006, GRASSHOPPPER Rutherfordton, NC (Zone 7a) wrote:
On March 26, 2006, I placed an order with Park Seed for Purple Millet seed and copper garden markers. The order was shipped on March 31. While I cannot yet vouch for the seed germination rate, the markers were awesome--high quality at the best price I have found anywhere and they were BYGO!! A positive experience and I will definitely order from Parks again.
On May 1st, 2006, GRASSHOPPPER added the following:
The Purple Millet seed germinated at 99%!!
|On Mar 31, 2006, jdcoffman Lees Summit, MO (Zone 5b) wrote:
I have only been a customer of Park's for about a year now, My first purchase was some small bedding plants, I ordered out of season (in the dead of winter) and as soon as it was warm, bam! they were on my doorstep in wonderful condition. I have since purchased thousands of seeds from them (both at retail and through their wholesale company which is also great). My experiences have been nothing but positive in working with them. they always answer their phones quickly and their sales reps are courteous and efficient. whenever I have a question about an order they find the answer if they don't know it already. wonderful company, plan to do business with them for years to come!
|On Mar 30, 2006, amandaemily Gulf Coast,
United States (Zone 9a) wrote:
Ordered a grow light and various seed starting supplies from Parks. Equipment arrived all the way across country in a reasonable time span and order was filled accuratly.
|On Mar 29, 2006, FlipTX Pasadena, TX wrote:
Some lettuce seeds I ordered from Park had a low germination rate. So I emailed them and explained I'd followed the instructions to the letter. They quickly volunteered to send another pack of seeds, free of charge, of course. I had them in about nine days. I haven't tested the new seeds for germination (getting too warm for lettuce crops here already) but Park gets a positive just for customer service.
|On Mar 29, 2006, DianaR Caldwell, ID (Zone 6a) wrote:
We have used Park seed for many year and have always been pleased with their products and service. We now order over the internet which speeds up dellivery time.
|On Mar 21, 2006, sedum37 Westford, MA (Zone 5b) wrote:
I recently received my order. I ordered perma-nest trays, seeds, terra latches and Algoflash fertilizer. I got my order promptly but the fertilizer was the wrong one. I called the customer service number and got right through. A friendly person helped me to get the correct fertilizer shipped out and it arrived promptly also. I was pleased I got to keep the wrong fertilizer and didn't have to deal with shipping it back to Park Seed. I am very happy with the quality of the perma- nest trays and this site is one of the few places you can order these trays without ordering a huge number of them.
|On Mar 15, 2006, calypsa Plymouth, MI (Zone 5b) wrote:
I ordered a few seed packets from Park's a little while ago and they arrived today. They were nicely packaged and arrived in a timely manner. Provided that germination is good and they're what they should be, I feel certain that I will order from Park's again.
|On Mar 14, 2006, mastiff Mendon, MA wrote:
ordered a number of packets vegetable seeds,order arrived quickly.there was one pack of seeds missing,contacted park seed through email and it was shipped following day.cant beat that service....thanks again park seed
|On Mar 12, 2006, desert_witch Lucerne Valley, CA (Zone 8a) wrote:
This is the second year I have purchased from Park Seed. The orders arrived in a timely fashion, and I was especially pleased with their customer service and credit policy. Last year I (against my common sense) ordered the Strawberries in hanging bags, and set about trying to get them to grow. I followed the directions, they kept dieing. I finally planted them out, they still didn't make it. When I called to have Park make good on their "guarantee", the customer service reps were wonderful. They did ask how I handled the plants, I explained, and they cheerfully credited my account for the full amount.
|On Mar 11, 2006, beaker_ch Columbia Heights, MN (Zone 4a) wrote:
I ordered seeds twice from them since this year's catalog came out. The first order was extremely large, the second more modest. Both orders were received within a week and a half. I'm very happy with the level of service for seeds.
|On Mar 6, 2006, Live2garden Waterford, WI (Zone 5b) wrote:
I have ordered from this company for as long as I can remember (≥15yrs) - they are one of my favorites to buy from. Mainly because their customer service has always been so friendly and helpful - Even when I used a credit card that I forgot I had and insisted that it couldn't be me. When I finally got my brain back, we both laughed so hard that we almost lost the connection! (It was a football bet that I won and my husband lost - hence HE had to buy the plants from the catalog that year!).
|On Mar 6, 2006, thursdays Valley City, OH (Zone 5b) wrote:
Placed a first time order with them was for Biodome seed starting kits. I am pleased with how prompt they processed my order. One suggestion they should do is with shipping is to use something else other that styrofoam peanuts to package the products. It took some time to clean up the mess that was made geting the product out of the box There are more environmentally friendly peanuts that are bio degradable. If they are going to use them might I suggest that the product first be put in a bag then placed in the peanuts.
|On Mar 5, 2006, Grassygirl Linton, IN wrote:
Recently, I purchased 5 seed packages, one organic (Mermaid) seaweed fertilizer packet, and a plant that is scheduled for the end of March/first of April.
|On Feb 24, 2006, Texsky Corpus Christi, TX (Zone 9b) wrote:
Received 2 Sunshine Blue blueberries just two days after they were shipped. Both arrived in excellent condition and were expertly packaged. All in all, a very satisfying experience.
|On Feb 12, 2006, Lillyz Pueblo, CO (Zone 5b) wrote:
Ive bought seeds and gardening supplies from Park Seeds for over 15 years. I will continue to do so as they have consistently sent my seeds and garden supplies in a timely fashion. I ordered plants the first time this year and hope that the plants come in alive and healthy. I will let you know how they do.
|On Jan 26, 2006, nevadagdn Sparks, NV (Zone 7a) wrote:
I haven't ordered from Park's in more than 10 years. 10 years ago, the roses and bulbs I ordered were very nice, and appropriately priced. I've been reluctant to order perennials for the last several years, because I found the prices too high for the size of plant offered.
On February 14th, 2006, nevadagdn added the following:
I placed an order for seeds and Dahlias on January 28 of this year. A few days later, I was charged twice for the order. This was NOT a case of authorization and charge; this was a true double charge, and I had to call Park's to get it sorted out. They did reverse the duplicate charge the next business day. (Let's call this screw-up number one)
I received most of the seeds (one packet was presumably back ordered) this past weekend. Park's did send me emails when the seeds shipped, BUT I was not exactly pleased that they gave me a DHL tracking number for a USPS parcel. It just doesn't inspire confidence. I'll call that screw-up number two.
Tonight I sowed most of the seeds I'd received. One packet, Snapdragon 'Crown Candy Corn Hybrid', had absolutely NO seed in it at all. I'll have to call on that in the morning. Call that screw-up number three.
Finally, the dahlias show as "expected to ship on January 23, 2006". I didn't even place the order until the 28th, and I've received no email telling me they HAVE shipped. With all the other little slip-ups, I don't think I'll be a repeat customer.
On February 15th, 2006, nevadagdn added the following:
To be fair, when I called, the customer service rep has been efficient and helpful. I know that I'll get a replacement packet (WITH seed) to replace the one that arrived empty. The rep also changed my Dahlia ship date to "as soon as they arrive" instead of mid-April, although that does void the guarantee (I don't believe in guarantees other than true to variety and in good condition on arrival anyways).
Park's (and Wayside, I assume) operate on a very rigid climate zone schedule, and don't like to ship plants before they deem it appropriate to do so for my climate zone. Unfortunately, my zip code runs from Zone 5a to Zone 7b, and Park's operates on the Zone 5a for shipping. Trying to explain that no, I want my plants shipped early, and that yes, I know what I'm doing is difficult. I infinitely prefer the companies that allow you to specify a ship date of your choosing.
Bottom line: still neutral, but no reason to upgrade.
On February 21st, 2006, nevadagdn changed the rating from neutral to positive and added the following:
Park's did contact me by email regarding my complaints, and answered them to my satisfaction. Consider this an upgrade to slightly positive, pending the results of placing a second order in the next couple days.
On February 24th, 2006, nevadagdn added the following:
I'm now VERY impressed with Park's seed offerings: A packet of ornamental cactus seed I sowed on 2/20 already has at least two seedlings (and no, they aren't weed seedlings) as of 2/23. If that's what foil packets and fresh seed can do, then I'll try to stick with Park's for my seed orders.
On March 8th, 2006, nevadagdn added the following:
The second order arrived in a reasonable period of time, considering it's now peak order season. Everything was there, and I could tell each packet had seeds in it. The cacti are growing like triffids on steroids...
On April 3rd, 2006, nevadagdn added the following:
Germination rates on most things have been excellent as well as fast. The only things with poor or slow germination are ornamental pepper Chilly Chili and Cactus Hardy Blend. To Parks: please do NOT send replacements for these! I've done some reading and Chiles can be a bit ornery to germinate, and I don't expect the Cacti to germinate just yet anyways.
On May 8th, 2006, nevadagdn changed the rating from positive to negative and added the following:
The second order has now fallen into the "too many slip-ups" category. The order included a Euphorbia to be shipped later than the seeds. Okay, but I received no notification that the plant would not be available (supposedly a postcard was sent), no refund to my credit card, and no communication about the status of either until I began e-mailing Park's again. To their credit, the customer service staff has always been pleasant and helpful in resolving these issues, and the seeds I ordered have had excellent germination rates. It's just that this was one slip-up too many.
On May 12th, 2006, nevadagdn added the following:
Park's finally credited my account for the plant which won't be shipped. I'm ambivalent about upgrading my rating to neutral and/or ordering (but ONLY seeds in future) again.
On May 22nd, 2006, nevadagdn added the following:
After serious consideration, and weighing the excellent quality of seed Park's supplies, I decided to keep the rating as negative based on Park's own comments under "Company comments" on the first page of ratings. Yes, slip-ups DO occur, but when there were as many slip-ups on two orders in the same season as I experienced, I don't think it's a statistical anomaly. I placed my second order specifically to give Park's another chance, and they blew it.
On November 20th, 2007, nevadagdn changed the rating from negative to neutral and added the following:
I swore I'd never order again, but Park's had an item I couldn't find anywhere else, and that item was on sale, so I took the plunge. So far communication and promptness of shipping have been far better than previous experiences. Maybe Park's has gotten it together at last?
On November 24th, 2007, nevadagdn changed the rating from neutral to positive and added the following:
I'm upgrading to positive, but make that cautiously positive. Service was better this time, no double billing this time, good communication, timely shipping and the bulbs are decent. Not OH WOW wonderful, but fair value for the money. I still have other suppliers I prefer, but I wouldn't warn people away any more from Park's after my most recent experience
On November 30th, 2007, nevadagdn added the following:
Now that I've gotten outside and planted my bulbs, I can report more accurately on their quality. The Cyclamen coum corms weren't quite up to snuff--out of the three in the package, only one looked good. The other two looked dessicated. HOWEVER, what do I expect this late in the season? Cyclamen don't hold up to indefinite cold storage. And I've planted equally sad-looking corms before. It took an extra year, but all of my sad-looking corms have come back and grown and bloomed with a vengeance this Fall. The daffodil bulbs are a bit small compared to those from other companies I've ordered from, and the variety I chose shouldn't have inherently small bulbs. The Allium bulbs I received were excellent.
|On Jan 24, 2006, mightymouse Green Bay, WI wrote:
I have been ordering seeds and live plants from Park Seed for two years now and have always had exceptional customer service. The seeds arrive well packaged and in a timely manner. Live plants are also well packaged and come with a label so you can mark the plants. My plants that did not survive, were replaced without any problems - even when they were on sale. I am looking forward to ordering from Park Seed again this year. Thank you, Park Seed, for becoming one of my favorite mail order seed companies.
|On Jan 17, 2006, Gabrielle (Zone 5a) wrote:
I ordered a few plants from Miller and they have done really well. The fern didn't come up in the spring, but it was too early to tell if it was dead or not. I waited until other ferns had come up to be fair about it before I notified them. I explained this to them, and even though it was a little over their 1 year guarantee, they still replaced it.
On April 19th, 2006, Gabrielle added the following:
I have ordered several times from Park's and have been happy with the quality and service. Most of the seeds have been good, but had a bit a trouble with some. They replaced them ASAP. I will definitely order again from them.
|On Jan 5, 2006, soulgardenlove Marietta, GA (Zone 7b) wrote:
At the end of fall last year Park's was running an online end of season sale and I purchased 500 of the red and yellow Tulip bulbs they had for sale. Being a beginning bulb gardener, I was unfamiliar with the size Tulip bulbs needed to be in order to bloom. You can imagine the work that went into getting them planted... and only about two bloomed. Yes that's right 2 out of 500! I had only been reminded of this when someone on Daves asked about my Tulips and I remembered I had not left feedback so here it is. I see here that I'm not the only one that has had such a bulb experience, so I don't feel as though the fault was on my end. I certainly did everything in my power to learn all I could about getting these to be a success and I believe the problem was with the bulbs. It doesn't matter if they guarantee the price for their products... How much did it cost me in time and effort and dashed dreams of a lovely spring show only to be so disappointed? If I ever order from them again, and I would really have to be compelled, it certainly wont be bulbs. It will have to be something I can inspect immediately and return if need be.
On October 10th, 2007, soulgardenlove changed the rating from negative to positive and added the following:
I did reorder from parks sister company and was able to get a credit for this previous order. Some of the things were not right with my order, and I contacted them and they sent replacements immediately. I think they do want to make it right.
On Jan 5, 2006, Park Seed Company (aka Park's Gardens) responded with:
On Mar 16, 2006 11:36 AM, Park Seed Company (aka Park's Gardens) added:
|On Dec 26, 2005, sarv48 south of Grand Rapids, MI (Zone 5a) wrote:
Ordered a seed starting mat and thermometer on Dec 17 thru their phone order. Person taking the order was polite, knowledgeable, etc. She told me the order would arrive in 7 to 10 working days. It arrived in 5 calendar days. Considering the volume of mail/pkg. this time of the year - I was pleased (besides it was a gift to me!) Included with the mat was a bonus daylily and 4 pkgs of seeds. I am very pleased and will order from them again.