Posted on July 7, 2012, updated April 4, 2014
Posted on May 22, 2012, updated July 7, 2012
Posted on March 5, 2012, updated May 22, 2012
I have to give credit where credit is due. I, too, have had some delays in delivery of seeds and orders of non-plant materials that are not subject to weather, but what I did receive was well packed, arrived safely and was exactly as advertised. When seed packs didn't have good germination rates or other problems occurred, they always refunded promptly and without question. All in all, I give Park's a positive rating. Yes, smaller companies with less overhead and business can react faster, but they get the job done and treat people humanely. If I had any troubles with getting a good outcome when problems occur, then I wouldn't be so generous. But, as long as they continue to do the right thing, I'll continue shopping there. No real harm has been caused by the problems I've encountered and they've gone the extra step to make it right. Thanks Park's!
On May 22nd, 2012, reeve1 changed the rating from positive to negative and added the following:
I have experienced ALL the problems listed here - like deceptively selling seeds from 2011 by putting a 2012 sticker on the label and selling them as this year's product, poor seed count, poor packaging of tiny seeds and not providing a paper envelope inside the seed pack, poor viability of seeds, and all the other complaints and problems listed here.
But, the last straw is them not honoring their guarantee. It's like chasing a jack rabbit trying to get someone to follow through with what they say they are going to do once you get off the phone. I started doing this in writing so I had something that I could go back to my credit card company with. They sold me Pee Dee Liriope, their website says it has bright Yellow leaves, and the pictures show this. When I received them, they were medium green and looks like generic Liriope, not even close to the picture on their website. When I contacted them, a horticulturist got involved and stated that they needed a week to test the product. After a week with having the plant at her desk, she responded back to me saying that they acknowledged the misrepresentation and would issue a full refund for the full amount to my credit card. Weeks later, I receive a credit voucher towards more purchases, and they didn't even refund the shipping. Since this was the only item on this order and after explaining to them that this was their mistake, not mine, and I would not have ordered these if the item had been properly identified. They promised to issue a refund, but it's been over 2 months now and 3 attempts to email, to be promised the refund in 10 days, and I get nothing. Each person promises that they just initiated a refund to my card and then I don't see anything.
I'm issuing a chargeback today on my credit card and am finished shopping with these crooks! I only hope that they will finally go out of business soon so we can have one less obstacle and avoid the continuous problems that usually come with doing business with Park's and trying to purchase quality plants for my home and garden. They are not our friends.On July 7th, 2012, reeve1 added the following:
To date, I have called both Park Seed and their affiliate, Wayside Gardens, and have been told 4 TIMES that they are sorry, the credit is NOW issued, and I should see it in 7-10 days. Nothing has been done. I've finally called my credit card company to dispute the charges. Life is too short than to have to waste it dealing with Park Seed's incompetence.On April 4th, 2014, reeve1 added the following:
The incompetence continues! I don't know why I think my experience is going to be different than it has been in previous years. I ordered the Rising Sun Redbud and some Inca Ice Alstroemeria in December 2013. Not a word from them about when they might ship, or a heads up when they had charged my card. But, I learned that the order was shipped 3/5. Apparently, the box came to UPS empty and they supposedly contacted Park about filing a claim. It's 4/4 as I type this and I just learned about all this. While Park has spent 3 weeks filing a claim to get their money back, no one at Park has the courtesy or mindset to contact me to let me know what has happened to my order, or even start the replacement process. I had to call to find all this out and then was told they are still working out the claim. I had to ask for them to ship out the replacements. It's like dealing with children or like they are all on drugs and have to be told what to do. Absolutely No proactive actions or basic customer service.
I also had another order with seeds. None of them sprouted. I had purchased the same seeds from Express Seeds and have almost 97% germination rate. Clearly these seeds are old. How old is the question. There were Surfina Petunia plants on the order, both scheduled to ship next week. I asked to cancel them and they said they have already shipped. When I told her they show shipping on Monday (today is Friday) she said they can't cancel both plants, only one. I can't see Park's lasting much longer with this kind of failure to provide not even best efforts but the most basic of customer notification and support. Absolutely unbelievable.
On Mar 31, 2014, RedClay007 Richmond, VA (Zone 7a) wrote:
The seed that I've ordered from Park's has been true to type with good germination rates. My main issue with them is that to ship 5 packets of seed ($12) from S.C. to V.A, they charged $7!! However, like J.C. Penny's, they offer sales constantly, so just wait for a free shipping offer (which they've had one this season already) to order, or be prepared to pay outrageous shipping charges.
On Mar 30, 2014, sunnybritefarm Naalehu, HI wrote:
Attempted seed order today of 12 packets = $27.36. Park applied shipping cost of $28.95. Outrageous! Is this how they make their profit? Good thing I checked the shipping charges before I hit the order button. Any company who thinks its ok to charge shipping fees like that will not get my business. Be careful that it doesn't happen to you.
PARK ADVERTISES SEED THAT THEY DO NOT HAVE!!
Placed a seed order with them on January 8th. Today is February 19th, and i STILL have not received all my seed.
I was calling once a week, and was told that the balance of my order would ship within a week every time.
Now they're telling me that the seed is "backordered" and they don't know when it might be available. They will not substitute a comparable variety.
Just looked back on their website - they are still offering these seeds for sale without mentioning that they don't have any.
On Feb 6, 2014, rivertrent Campbellford Canada wrote:
Posted on January 16, 2014, updated February 6, 2014
I placed a $53.83 online order for seeds with Park Seed on Jan. 13, 2014 using a visa debit card that had only been activated that day and had not been used for any other purchases or transactions. On Jan 14 $53.83 was withdrawn from my account by '-JACKSON*PERKIN' (the name of their partner company). On Jan. 16th I called Parks to see if the order had been shipped and was told that a few of the varieties were on backorder and that the reduced amount would be withdrawn from my account shortly. When I questioned the payment that had already been withdrawn both the customer service rep and the billing dept both insisted that the withdrawal was not theirs because it did not say J P Parkseed Wayside. They coldly and repeatedly suggested that this was an unauthorized transaction that had nothing to do with them. They seemed surprisingly unmoved that the breach had to have occurred on their end given that this was a new card and the name on the transaction was that of their partner company. When I asked that they cancel my order immediately until I cleared this up they refused, stating that it was already in the process of being packaged and my account would be debited upon completion. I promptly hung up, called my bank to report the fraudulent transaction, and cancelled the card. I will not be dealing with this company again. The lack of concern over the 'security breach' and their insistence on processing this order under these conditions has left me questioning their integrity if not their honesty. What reputable company wouldn't be alarmed on discovering that their online site had been highjacked? And why the unwillingness to cancel my outstanding order? Buyer beware!
On February 6th, 2014, rivertrent added the following:
UPDATE: Since posting this the head of customer relations has contacted me twice on behalf of the company head. She did express regret I had been dealt with in this manner and asked for more details. Her second call was to let me know that they were taking this seriously and were in the process of holding staff workshops to avoid such problems in future. They did ship my seed order despite the fact that I had stopped payment and followed up with a $50. gift certificate for the problems endured. I must say I liked the woman and did believe her to be sincere. I do hope they straighten out their problems but to be fair to others I cannot give them a better rating given the seriousness of the problems I had with them. They have a great selection of seeds at a reasonable price and I do hope that they can recover their former reputation as a leading supplier.
On Jan 6, 2014, DRH2 Brunswick, ME (Zone 5a) wrote:
I have ordered from Park Seed for many years. However, this year I'm not the most satisfied customer. I tend to order early since some things I have to begin in January/February. So as soon as I was able I placed my order (Dec 26). Because of the size of the order I was able to get a $10 discount. However, a week and half later they finally sent out their catalog - with my original order (and no discount) I would have been able to have received free shipping which was greater than the discount. Because they had already shipped part of the order they were unable to make any adjustment (according to customer service). I hate to be picky but this is not what I consider good customer service and will be minimizing future orders with them. I guess the early bird doesn't exactly get the worm.
On Sep 30, 2013, John7172a Jan Phyl Village, FL wrote:
Posted on September 26, 2013, updated September 30, 2013
Posted on September 26, 2013, updated September 26, 2013
Last spring I ordered a number of items. Most were good, but I received two of three live plants in bad condition. A Muscadine Grape arrived dead (not dormant). It was not properly packed. They issued me a credit refund. A few weeks later a female died. It had arrived losely packed with no roots. It was simply a stick. They gave me a merchandise credit. This summer the male Kiwi died. Ap;parently, they are not appropriate for Zone 9, although Park's catalog stated they were. I received no credit because it was past 90 days. They agreed to send me an $18.95 credit card refund. That was 30 days ago. They promised again to refund in 3 to 5 days. No refund. Now, they don't answer emails. I have done business with them for 30 years. No more. Poorly packed merchandise at inflated prices. Lowes had better quality at 30 % of Park's price, and they guarantee for one year.
On September 26th, 2013, John7172a added the following:
I just contacted the BBB in Greenville, SC. They rate Park Seed Company with an "F" if I read it right. Buyer beware.
'On September 30th, 2013, John7172a added the following:
My refund problem is resolved. It is now credited to my cc. The problem remains that it shouldn't have taken so long to process. I still recommend that no one should buy live plants from them. My experience has been they are not a good value for the money.
At the end of April I ordered a Davidia involucrata Sonoma tree for $80. I received a crooked 20 inch stick with a growth tip that fell off within days of arrival. No response to e-mail, so I let it try to grow for a few more weeks. It did get a new growth tip and now has sat without any leaves or growth for most of the summer - their response to my complaint by 'phone is: "We don't guarantee spring items after 90 days." That includes crooked sticks they pass off as trees.
Posted on June 20, 2013, updated July 28, 2013
This year I ordered several varities of seeds from Parkseed
I had about 15% germination on 1st bunch...called Parkseed and they sent another round of the seeds...I am stilll waiting for something green to stick it little green head up....
On July 28th, 2013, kittens2211 added the following:
In late May early June, Park seed had a sale on their roses..buy 5 for $25 and get one free.
I had four of the six plants roots dry up and grafted plant died complete within 3 weeks of getting the roses...I think next year I will get cutting from friends and neighbors and root from there....I emailed Park seed twice about this and it has been a month and no reply.
Placed order on March 25th by phone for Celebrity Pink Morn petunia along with other seeds. On May 30th first blooms opened which were not Celebrity Pink Morn but another variety which I determined to be Ultra Crimson. Sent email to Park regarding situation. Received email that I would receive a reply within 48 hours. On June 4th sent another email that it had been more than 48 hours and I had not received a reply. On June 5th received reply that they needed more information and asking for order number (order number was included in the subject line of each email sent including their email to me). Replied stating that the order number was in the subject line and tha it had been a phone order, gave catalog number and mailing address. The seeds were inexpensive but I would have liked an acknowledgment that they were sorry for the mixup at the least. Have not heard anything else from them. They are off my list of companies from which to order in the future.
Posted on May 29, 2012, updated June 14, 2013
I always thought highly of Park Seeds from reading past reviews, unfortunately I did not read recent reviews. I noticed that they charged 2 different amounts on my credit card (my e-mail said 12.55, they charged 12.56 and 12.59). It's been on there for several days and normally if a refund is pending it will say that, but it's still not. I wish they would have communicated the error but when I called customer service, I was told that it could be a temporary charge the credit card company does and that 12.59 is my actual charge...I was going to place a second order but stopped when I saw that on my bank statement and no communication (except for when I called). I'll keep this neutral until I actually receive my order.
On June 14th, 2013, judyinmound changed the rating from neutral to negative and added the following:
My bad for ordering after this situation...Lots of non-germinating seeds, and mislabeled seeds...a flower type that ended up being some scrawny, slow growing brassica, which has developed no head and planted since dec of last yr...Waste of space on my grow rack. C.S. said I would have had to contact them last yr for replacements... What a sorry policy.
On Jun 13, 2013, kaneonapua Feeding Hills, MA wrote:
It breaks my heart to have to post this negative review of Park's Seed. I have ordered from them for years and was very pleased with their service and products. In 2012, I got my seeds promptly but my plants came a little too late. I had a feeling that their financial problems might be catching up to them. I decided to give them one more try in 2013 and it has been a disaster. Only 2 of the the 12 plants that I ordered were delivered. The rest of them were cancelled with no notification that they could not ship the other 10 plants. Customer Service did manage to reach me because the bank had changed my credit card number a few days before Parks tried to process the order but it no mention was ever made about not being able to fill 90% of the order. I was only charged for what was delivered so it could be worse. I feel terrible for their employees who are stuck working for a once proud company going down hill very, very quickly. The poor gals in customer service are still very polite and spend most of their day apologizing. What a sad situation.
On Jun 7, 2013, sahootoo New Brunswick Canada wrote:
I ordered some seeds from Park Seed as they offered some things that I had never seen sold locally. I ordered a pack of Astra Double Mix Balloon Flower Seeds (supposed to have double blooms). When they bloomed, they were not Astra Double Mix Balloon Flowers, they were single flowers and much more common variety than advertised. I emailed them to inform them that the seeds they sold me did not produce they flowers they advertised. It has been over a week and I have not heard back. They appear to just ignore emails that aren't about shipping.
I also contacted them when half of my order was not received. They just kept telling me 'it was shipped today' no matter when I asked. And this was weeks after the site said that the whole order was shipped. The seeds did eventually arrive, but the customer service was useless and did nothing but lie to me.
So, considering I have dealt with: poor customer service, lies, being simply ignored, as well as being sold the wrong product in the right packaging, I am very unimpressed with this company. It seems like they are trying to scam people into buying common seeds by saying they are a rare variety. I can't see me ordering from them again. I will try to stick to local shops for my seed and plant requirements in the future.
Posted on March 5, 2013, updated June 6, 2013
I ordered their "whopper" biodome seed starting kit. Shortly after receipt, I opened the styrofoam block with "biosponges" (soil plugs). There was a strong smell of mold and it was covered with white, hairy mold, on the top and along the sides of the plugs. I emailed the company immediately asking for advice. I heard nothing. A week later I emailed again, stating it was my second request. Again, I heard nothing. I realized the company wasn't being forthright, when I entered a negative review on the product webpage, but it never got posted. There were only two reviews on the product page (each was 5 [out of 5] stars); mine was a 2 star review stating (in a straight-forward, not inflammatory manner) that the "biosponges" I received were moldy and I didn't want to risk my seeds, time, and grow light space by placing my seeds in moldy media. That review never appeared on their website, so they apparently filter negative reviews. And, again, I never heard from a company representative, even though an email is required to post a review.
On June 6th, 2013, SMPMITO added the following:
I ordered grafted tomatoes in January 2013. By mid-May, they had not arrived... I emailed customer service who said they're coming! Then I called in June they told me they were cancelled! They had 6 months to come through with these and they failed. I told customer service that I'd obviously relied on Park and now they shot my plans for tomatoes (obviously a big deal). Of course, I heard "I"m sorry Sir"... but nothing like we'll send you other tomatoes, or we'll credit you for tomatoes for next season, or here's 10 bucks to go to Home Depot and by the dying remains of their tomato stock. These folks are bad; they cannot be relied upon. It's one thing to have issues producing plants (that happens to me all the time), but another to not communicate the issue and then be wholly indifferent to the impact it has on the customer. Just not acceptable.
Posted on August 31, 2004, updated May 31, 2013
I have ordered from Park's for years with great success. I have spent thousands of dollars with them over the past 30 years and for good reason. I've never received a dead plant, a moldy bulb, seeds that didn't germinate, or anything that was unacceptable. They also have some unusual varieties I can't find anywhere else.
I also love their sales, sometimes at 75% off. Make sure you sign up for their emails and you'll get the sale notices. This is where you can save a LOT of money.
I have read a few negatives about Park's on here and I'm very surprised by them. I've had exactly one problem. When a bottle of fertilizer arrived, it had leaked and was almost empty. It was replaced immediately. I am very impressed with their quality, selection, and service. Plus they don't rip you off on postage. Now that's a big deal.
On June 28th, 2006, chunx changed the rating from positive to negative and added the following:
I really regret that I have to change my glowing rating of Park's to a negative, but for any company that can go downhill this quickly, they deserve a negative.
Usually I place at least 4 or 5 orders per year. This year it's been two. I have had to communicate with them 12 times regarding these two orders. Not only did I receive defective seed starting products, I also received seeds that failed to germinate, packets that stated 50 seeds yet only contained 15, rotten bulbs, I was overcharged on the last order, and at one point they cancelled part of my order by mistake. It was more frustrating than it was worth. However, dealing with customer service was pleasant and they tried to rectify the problems as best they were allowed per the new company policies.
I attribute the downfall on the current owner, Karen Park-Jennings. Since she has taken the helm, the replacement/refund policies have changed, the quality has decreased, the website is not updated often enough, and she is either incompetent or receiving bad advice. In any case, I have taken my business to Stokes Seeds which has better prices, faster and much less expensive shipping, a large selection of fresh seeds to choose from, and more products.
Sorry Park's, it was a nice experience for 30 some years, but you have failed miserably in the past two years. If in doubt, check the feedback ratings as of late. If you don't pull your company together, you will be having a going out of business sale very soon and that's a sad thing to see of a company that has been around for over a hundred years. On May 31st, 2013, chunx added the following:
I promised myself that I would never order anything from these bozos again after my last couple of experiences with them. However, I love the Bio Dome seed starters and needed refills. I placed my order in Dec. I finally got them in late January. They were moldy and misshapen. I called customer service and they said they would replace them if I sent them back at my expense. I did but I wasn't happy about it. Weeks went by and no replacements. I knew Parks received them because I had USPS delivery confirmation. So I called again and waited on hold forever. They are now on backorder. Not happy, I need to get my seeds started. I finally used Jiffy pellets for most of my seeds and waited for the Bio Dome refills.
So April arrives and no replacements. I call again and they tell me they're ready to ship. I wait, I finally get them about 3 weeks later and I swear they're the ones I sent back. This time I'm angry and I don't even mess with calling, I sent an email. No response. Fortunately I charged them and called AMEX. They did a charge back, I kept the moldy Bio Domes (don't forget, I paid the postage so I feel justified) and boiled them in the microwave to kill the mold. They seem to be OK.
Parks, you stink! Customer service is terrible, you have no quality control, your products are poor, and I swear that this is the last time I'll ever use your company. I feel sorry for the employees that have worked there for years and are now screwed. Too bad the company was sold and you've turned into another Direct Gardening, Burgess Seed, and Gardens Alive type of operation.
One more thing, I ordered the Little Chief red crape myrtlette seeds a few years ago and they aren't red. They turned out to be all purple. Thanks a lot!
On Apr 30, 2013, brigidlily Lumberton, TX (Zone 8b) wrote:
Posted on February 11, 2013, updated April 30, 2013
Posted on January 10, 2013, updated February 11, 2013
Posted on March 31, 2006, updated January 10, 2013
I have ordered from Parks several times this year and will continue to do so. I ordered bareroot roses and was amazed at the care taken in packaging. I was concerned about keeping them a while before planting so I emailed, and got a prompt, professional response -- and the advice turned out to be 100% correct. They may as well go ahead and put me on the top of the loyal customer list.
On February 2nd, 2009, brigidlily changed the rating from positive to negative and added the following:
I placed an order in NOVEMBER 2008. I called about it December 8 and was told the trays I'd ordered were delayed from the supplier and it would be January before they arrived; the seeds were also delayed and it would be ten days, and the asparagus sets would be delayed until January. Dandy. I emailed them on December 30; I was given the runaround. I called them again on January 8 and was told my credit card would be refunded. I got my statement last week and guess what? NOTHING. I called this morning and the representative said she'd expedite the refund. I told her I would believe it when I see it.
I will say the representatives I have talked with have been very polite and positive. But that does not cut the mustard. I do hope they refund my money. If they do, I will change this to neutral. But I will believe it when I see it. They've gotten too big for their britches, and I don't see any reason to shop with them when there are far better companies out there.On January 10th, 2013, brigidlily added the following:
Double that negative! I ordered seeds on December 17, 2012. It is now January 10, 2013, and although they did tell me on January 2 that they had shipped them, there is no sign of the seeds and I am missing my optimum time to plant seeds. I do not know why I trusted them again.On February 11th, 2013, brigidlily added the following:
I went ahead and ordered seeds from Johnny's the day I emailed Park's telling them to refund my money. The Johnny's seeds got there the same day as the Park's seeds. I sent back the Park's seeds, and have emailed them at least twice more, and they have not bothered to respond AT ALL and of course have not refunded my money. I cannot believe a company that so disregards their customers is still in business. So, not just negative, double-dog negative.On April 30th, 2013, brigidlily added the following:
In the interest of credit where credit is due, Park's put in a partial refund. My order was $26.25, and they credited me $17.35 even though I sent back everything they sent me unopened. I will NOT deal with this company again. Period.
I placed an order with Park seed on March 30th 2013.Three packs of seed ..Simple.. postage was high BUT I wanted these seeds..They arrived on April 29th.. Sorta late for planting indoors in Ga.When I called the company after 2 weeks had past ,they said oh gosh those are on back order .. I asked why they could email me with all their promotions but not able to send email with the back order info .?? well sorry she said but they would ship part of the order now and the back order later .. well that didn't happen either.. then praise the garden gods the order shipped and i could follow it with a tracking # yada yada !!Took 5 days to ship usps via ups from S.C. to Ga. I will never order anything from Park again and will tell all I can of their poor customer service and shipping. Go sit in some manure Park, if its not on back order!
I only ordered two varieties from Park seed company. Purple Hyacinth bean and Imperial Star artichoke. The Purple Hyacinth bean took a few tries (over 2 years) to germinate. The Imperial Star artichokes never germinated, no matter what I did. I used the exact same techniques that I had used to germinate plenty of globe artichokes in the past to no avail.
One order was enough for me. Park Seed may have been around for a while, but if Park has what you want you may try another seed company first. No package of seed worth the price you pay for it if it none of the seeds germinate.
I ordered luffa,moon and stars watermelon,peanuts and sweet potatoes. They sent the first three items and back ordered the sweet potato slips. One watermelon sprouted, 3 luffa sprouted and so far no peanuts. I have still not received my sweet potato slips. Bad co avoid. It is too much work to put a garden in and plant bad seed.
I ordered many seeds and plants from parkseed this year.
Some of the seeds arrived several weeks after ordering them. I was not contacted by the company to let me know there were any problems. I received 1 pack of begonia seeds 5 weeks before frost (and 10 weeks or so after I had ordered them) which was useless. They also replaced one packet of seeds with another kind without asking me. The average time it took to receive seeds I ordered was about 3 weeks. That is too long.
I had very few germination problems.
I canceled part of one order with no problems. Lovely. They told me, however, some of the order had shipped out already and couldn't be canceled. I had assumed those plants were not coming, and so made a different order based on that assumption. So I wanted to cancel that.
I tried to cancel that part of the other order. I contacted them twice by email, sending to two email addresses, over the course of a week. No response. I received the plants I didn't want, and now I suppose I have to pay for them.
I called someone to cancel my future orders with them. She could not have been kinder and was very helpful. She asked me to forward her my attempts to contact the company asking to cancel. I did. I have not heard from the company with an apology or an offer of a refund of the plants I didn't want.
Most of the plants I did receive were in fine, albeit not excellent condition. Lavender is struggling, but it has been cold. I received three Arkansas Blue Star Amsonia hubrichtii plants, two from Park Seed, one from Wayside. The two from Park Seed are dead in the ground. No green, no nothing. The one from Wayside is doing well. All other plants seem to be doing reasonably well.
Given their lack of responsiveness, however, I will not be using them again. Another seed company I used sent me all seeds within a week. Obviously, I prefer that sort of service. I'm mostly upset about the lack of responses to my emails.
On Mar 18, 2013, Oceanwatchamy Marblehead, MA wrote:
Ordered seeds on a Wednesday, and because I needed them quickly, I ordered them with two day shipping. This was an extra fifteen dollars. When they had not arrived by Monday morning I called and spoke to customer rep LaToya in customer service who explained that two day shipping" means you get them within TWO DAYS of PROCESSING the order." she then put me on hold for five minutes, and came back and told me they would be in my mailbox today. Okay, Latoya! Sounds great. Except they weren't in the mail, so I called back hours later. Got LaToya again, and after a reexplanation about the timing of events, she put me on hold for ten minutes, only to come back and tell me that ACTUALLY my order still hadn't left the warehouse, but when it did, I would get the order in two days! OH JOY! Of course, there is no explanation on their website or catalog that their shipping department is absurdly, calling things expedited shipping when it is anything but. BUYER BEWARE, you may or may not get your order, now or ever.
On Mar 14, 2013, stanftw North Richland Hills, TX wrote:
Placed an order Jan. 24.
Contacted them Mar. 1 because it hadn't arrived.
Was told that the *entire* order had been held because ONE item was backordered, but should be coming a week later and would ship as soon as it gets there.
March 14, and nothing yet...
That's the last time I let this company delay my spring sowing!
I ordered 7-8 different types of seeds in January. I received all but two kinds when my order arrived. The invoice simply states they were back ordered. When I placed the order online, there was no indication of back order.
The company never contacted me with a back order delivery date. I contacted them a few weeks later and they stated my back order seeds would ship mid February. They never came. At the beginning of March, I emailed customer service and received no response. Tonight, I emailed them again through the feedback mechanism on their website. What a crappy company. Bad communication, bad information and now no communication.
Park Seed Company's service is beyond bad! I placed my order two months ago and still haven't received it. I have also not received any e-mail updates or follow ups as to why my order has not yet been shipped. I've contacted Park Seed Company's customer service twice. The first time I was assured that my order would ship out that same week (it's been a month since then). When I contacted their customer service the second time and instead of compensation was offered rudeness and impatience, I went ahead and canceled the entire order. I did inform Park Seed's customer service representative, that I will not be having business with this company in the future. I suggest that you do a thorough research online before placing orders with companies that come up first in Google search. I want to feel like a valued customer, and based on my experience, Park Seed Company's understanding of value does not go beyond a dollar sign.
I, too, sent an order on Jan. 19, 2013 for 1 package of seed. The cost of s&h was twice the cost of the seed. I was sent a tracking # that was not useable. It is now Feb. 18, 2013 and I have not received the seed packet. I won't plant these until the end of March, but it would be nice to have them on hand.
Last year I received a packet of geranium seed that not one sprouted. The company did replace them, but they arrived so late in the season and the weather had gotten so hot they didn't grow at all.
Unfortunately, Park is the only source I can find for zonal
Slooooooow shipping. Park seed is just as inefficient as USPS. Park Seed gave me a tracking number. After waiting a week and a half for the seeds I decided to check the status. I went to USPS website to track my package and it told me that this item is NOT traceable. So you call park seed and they say that it is the correct tracking number but their tracking number does not allow you to track the package. Yes, you heard it right the tracking number is useless. I actually told them that they should call it something else because as obvious as it may sound a tracking number should allow you know the whereabouts of your order. Park seed actually had the audacity of telling me that this is the number that USPS provides them and it is USPS fault. Excuse me, if your carrier does not a provide a way to track the product why would you falsely call it a tracking number! Never ordering from them again.
On Feb 16, 2013, rocketdog72 Priceville, AL wrote:
I spent the entire morning preparing seed trays, preparing and hanging flourescent strips, rearranging the growing area to accomodate more growing trays (which I thankfully DID NOT order from Park Seed), only to open my package from Park Seed to find out:
1) Two seed packs (so far) did not contain the correct amounts of seeds, as printed on the packages. For example, the Chives (Allium Schoenoprasum) packet is marked 100 seeds, I actually only received 66 seeds in the packet. The Pepper Giant Thai Hot packet is marked 25 seeds, there were only 12 seeds in the packet.
2) I received 22 seed packets out of a 28 packet order. 6 are on "backorder." No notion about Park Seed being late on their shipments is listed on the site anywhere that I read before purchasing my order. No future arrival date was listed on the order form.
3) I called Park Seed and explained the packet errors and my concerns about the backorders. The female customer service representative told me that SHE has been buying seed from Park Seeds for 20 years and has never had a problem. She also said that no one else has ever made any complaints about Park Seed company before. No offers of compensation were made for the seed shortage/ innaccuracies. She said that the rest of my order would be in on March 1st. I don't know if that means "in" to the Park Seed location or arriving at my mailbox.
This is a huge inconvenience and waste of time and money. I will never again trust this or any other online seed company. I'm sorry that I entrusted Park Seed company with my order and money.
Posted on February 2, 2013, updated February 8, 2013
Posted on February 2, 2013, updated February 2, 2013
Posted on January 16, 2013, updated February 2, 2013
I've been ordering from Park for many years now, but over time their customer service has really gone downhill.
My most recent issue is with an item my husband ordered for me for Christmas. It was a seed starting kit, which included the tray & dome, jiffy pots, heat mat and lights. One of the light bulbs didn't work. No big deal - these things happen. Called them on January 2nd and was told a new bulb would be sent out right away. Waited 2 weeks - no bulb. So I called on January 14th asking what the deal was. I was told that the bulb wasn't scheduled to ship until January 28th, EVEN THOUGH IT'S IN STOCK. What the heck?? The rep couldn't tell me WHY it wouldn't ship, just that it wouldn't. So basically they're telling me I have to wait a month to have an item that is in stock shipped out to replace a defective item. I asked to speak to a manager, was told no one was available but someone would call me back. Of course no one called me back.
I waited 2 days and called back today. The first rep hung up on me when she put me on hold. The 2nd rep told me the item wasn't in stock and when I stated that I had been told a different story 2 days earlier he replied that they were in stock but not ready to be shipped. Grrrrrrr.
I don't know what's going on with them, but they really need to step up the customer service. If I don't have the bulb within a week I am just going to return the entire kit, get a refund and buy something similiar elsewhere. They need to realize that they are not the only seed/garden supply company out there.
On February 1st, 2013, ladysoth added the following:
Still no bulbs even tho my original call to them was a month ago and I was promised the bulbs would be sent on 1/28 with a rush on them.
I called today and now they're telling me the bulbs are out of stock and won't be sent until 2/15. But if you go on their website the bulbs say they are ready to ship. I am so mad right now I could spit. I told them I want to return the whole kit and that they need to pay for return shipping and they said they won't accept it because the kit itsn't defective, just the bulb is. But I say that if something is sold as a KIT, and a component of the KIT doesn't work then the KIT is defective, and if you can't replace the part in a reasonable amount of time them you need to refund the entire KIT. I am so raising hell with them about this - thru email, their comments section, their facebook page - any venue I can find. I have now dozens of seedlings up and I need light, and I'll have to go buy some bulbs somewhere else.
I also would double, no triple, neg them if I could. They have straight up lied to me over and over and I'm really disgusted. I'll never order anything from then again.On February 2nd, 2013, ladysoth added the following:
Update 2/2/13 - They replied to one of my email complaints this morning (Saturday) and said that a supervisor will have the bulbs shipped out on Monday via Overnight service. I asked how that was possible if they were sold out and they said they "just now" got some in. Hmmmmm must have been some clandestine middle of the night on a Friday night delivery! I call BS and we'll see if I actually get the bulbs. On February 8th, 2013, ladysoth added the following:
Update 2/8/13 - Well I finally got the bulbs on Tuesday, 2/4. Of course one of them was broken but since I only needed to replace one originally I'm not even going to bother with it. Never again!
Posted on January 18, 2013, updated January 31, 2013
I didn't receive the order yet, I will be editing this review as the order history progresses.
Order submitted 01/10/2013
Ordered less then 10 mini packs of seeds
Order status on Jan 18 - Open
Phone call to Customer Service: Order scheduled for shipping on Jan 30!!!! And there is nothing they can do to make it faster. I am lucky I ordered my onions seeds in other location, otherwise wit will be way too late. Now I worry about cabbage seeds that I plan to start mid Feb. I will not have time to try and replace them if something is wrong with them.
On January 31st, 2013, galsa added the following:
I wish it will be double negative rating here. I called today. Order is not shipped and next "sure" date is mid Feb. One particular pack of seeds is back ordered and it holds the order. Guess what? The same seeds are still listed as "available for shipping" on their web site. Never- ever again...
On Jan 31, 2013, acaciaforest Cuenca Ecuador wrote:
I live in Ecuador and used parkseeds.com to place an order (Dec., 2012) online for some seeds I had trouble finding here. I chose seeds only as I believe it is illegal to ship plants internationally. An email from them had the shipping address wrong, substituted a live plant for a bulk pack of lavender seeds, and all but one of the other seed packets backordered in spite of the fact that the website showed those seeds as in stock and available to ship. Pretty much everything was wrong, so I wrote back immediately pointing out the errors.
They replied that bulk lavender seed packs were not available, tried to tell me I had really ordered a plant, and that shipping date for all the other seeds was unknown. I had kept a record of my order so I knew for sure that I had NOT clicked on the wrong item. Their system had substituted a plant of the same price for the discontinued bulk seed pack. But they acted as if I had ordered the darn thing and did not admit to any error. Nor did they respond to the problem of the website showing backordered seeds as in stock and available to ship.
They also said it was impossible to change any order once it was placed, and suggested I cancel the order and start over. So I wrote back and asked them to cancel the order on Dec 21, 2012. Needless to say, I did not reorder anything. About a month later, on Jan 18, 2013, a charge appeared on my credit card for the price of the lavender plant. I have written to them to get charge removed, we'll see how that goes.
I am now thoroughly disgusted with Park Seed, once a famously reliable company, will never order from them again, and urge you to avoid them too. So disappointing!
On Jan 28, 2013, sharonchader Madison Lake, MN wrote:
I wish I had kept track of exact dates! I placed a large order the beginning of 2012. When I had not received my order by mid-March, I called Park's to cancel my order. I was told the order had been shipped. I didn't receive it for about 2 weeks. I received the order so late that the seedlings were very small by planting time. Germination was very poor for all seeds. I complained to the company June 7th and was told they would give me a credit. I told the customer rep that it was too soon to tell if the Zinnias would perform. It didn't look promising. By August it was obvious the Park's Zinnias were the worst of all the Zinnia seeds I planted. I ordered their special Big Red Zinnias, which in the past were fabulous. I didn't have one single red zinnia so I know they didn't bloom. When I called Park's, they said their guarantee is valid only until June 30th, which is ridiculous. How does someone even know by June 30th. I asked Park for a credit to my credit card rather than a store credit. Initially the supervisor said they would. I then got an email saying they had changed their computer system and could only issue a credit towards merchandise. I have placed the order and am hopeful I will get better seeds this year! Also last year I ordered a Passion flower that is supposed to be hardy to -20. There is NO guarantee however! Last summer it did not bloom and even though I watered and tended it carefully, it didn't grow more than a couple of inches. It was an expensive plant: $20. I bought it because of the promise it would be good to -20. We shall see this spring, but I know I have no re-course.
They have some major shipping issues. I don't understand how they stay in business doing business like this. I ordered something they had in stock over 10 days ago and it still has not shipped, despite a shipping date of over a week ago. I have contacted customer service three times so far but have received any follow up despite promises to do so. Avoid this company.
On Sep 21, 2012, mesimarja minneapolis, mn United States wrote:
Ordered before end of 2011 so I would be certain to get what I wanted for the 2012 season. Like others, order was received piecemeal. One of the zinnia seeds I ordered was seemingly lost or an order no show. When I contacted them they told me it would be sent later. I specifically asked if the seeds were out of stock and they said no. Then replacement seeds arrived, more expensive but not at all what I wanted. When I contacted them and asked for a refund they didn't even bother to answer. I mentioned that I would have preferred to have them ask if a substitution was OK (I had not checked substitution OK when ordering). On the upside, the fig plant I ordered arrived and has produced 2 small batches of figs so far, but that was from a sister company - Wayside Gardens.
I will not buy seeds from Parks again.
i placed my order for 10 Annabelle Hydrangea on 8/18, with a delivery approximated date of mid September ( by email). I got no notice for shipping. My question 3 days ago was not replied. I already paid on line. Is it possible for the company to cheat and not send the order?
ordered 2 Park's Original Bio Dome with 18 Whopper Cells and the order did not come complete. the missing item was shipped after i called them and to my amazement they charged me shipping and handling! i called them and they said that they would refund the s@h. that was june 8 and they said that it would take 30 days. after 5 calls and talking to it seems to everybody i am still waiting for the $5.78. today is aug. 17 and they keep on saying that there refund department is still backed up! wow, must be a lot of dissatisfied customers! stay away from this company.
On Jun 24, 2012, agastachegrl Eden Prairie, MN wrote:
Posted on June 4, 2012, updated June 24, 2012
I've always ordered my wave petunia seed from Park & to their credit have had great luck growing them from seed. This year however I decided to order plants instead as we have such a short growing season here in MN. I placed a large order way back in November for Calibrachoa & sweet potato vines...I also placed another couple of orders later, one to add to my previous order & another as a gift to my mother in law. I've been checking my account page every day with no shipping details available. I called cust serv. On Fri. June 1st & was told that 2 of my orders ( large) were shipped & would be arriving TODAY ( Fri., June1st) & then I asked about my small order for Mom, (pansies) & was told " Well, we don't know IF those will be shipped, not sure, vendor said they don't know, blah blah blah....& not even an apology, just a bunch of excuses. I decided to wait until today Mon. June
4th as it's 3 days later & have not received my order. I called again (Mon) & asked for an update & again I was told " The vendor will ship them today, you will get them Wed. June 6th"
SERIOUSLY Park Seed??? I ordered back in November so what gives? I say get yourselves some new vendors if they can not provide what you offer your customers! I spent 200 dollars + & I do not appreciate having to make 3 separate phone calls just to check up on my order that should have been sent weeks ago. We have a VERY short growing season here & that's why I ordered from you in Nov. To be sure I received my plants in time to plant & enjoy. You have lost a customer in me, sorry, I suggest you change vendors so you can provide what you advertise!
On June 24th, 2012, agastachegrl added the following:
I finally received my 2 separate orders from them on Thursday & Friday June 7th & 8th. My Mom in Law received her plants also but they were in poor shape & have since gone on to the great garden in the sky . She was not happy & I was embarrassed as they were a gift from me.The plants I received were all healthy, planted immediately & are growing very well, for that I'm happy. HOWEVER! My husband & I both noticed TWO charges from Park Seed on 2 Separate credit cards RECENTLY in ADDITION to my 3 orders!!! WHAT is going on Park Seed?? I checked my account page & have only placed THREE orders from you in the past year. SO WHY ARE THERE 2 DIFFERENT AMOUNTS CHARGED TO MY CREDIT CARDS in ADDITION TO MY 3 ??? That is a total of FIVE charges & I only placed 3orders with you. I am LIVID with this company & will call them tomorrow morning as it is Sunday & they are not open for calls until Mon. Morning. I will update further.....
On Jun 22, 2012, Old_Gardener Calabasas, CA wrote:
Posted on June 20, 2012, updated June 22, 2012
Posted on June 14, 2012, updated June 20, 2012
Posted on June 12, 2012, updated June 14, 2012
Posted on June 9, 2012, updated June 12, 2012
Posted on June 5, 2012, updated June 9, 2012
Posted on June 4, 2012, updated June 5, 2012
Posted on June 2, 2012, updated June 4, 2012
Posted on April 24, 2012, updated June 2, 2012
Posted on March 3, 2012, updated April 24, 2012
I placed 2 orders in November, 2011 (on the 1st and 4th). When I received the second order before the first (on the 17th), I emailed Parks to inquire about the status of the first order and was informed that shipment was delayed due to a back-ordered item and that the item was not expected in until "sometime after Thanksgiving". I opted to have the in stock items sent out rather than wait. I did not receive the last item until mid- to late- December. I would have preferred Parks to 1) notify me that there was going to be a delay in shipping, 2) notify me that an item was on back-order and 3) notify me when they did actually ship. In addition, I have had some issues with germination rates this year (just one example: a pack of marigolds with 0% germination while 2 other packs of marigolds ran 95%+). The daylilies I purchased were dried out and very small but most have managed to survive. After 25+ years of ordering from Parks, I won't be back as I have discovered other vendors through Dave's that have better quality stock.
On April 24th, 2012, Old_Gardener changed the rating from neutral to positive and added the following:
I placed an order late 4/16 for some bio-dome/bio-sponge products and miscellaneous seed. Park Seed shipped on the 18th and I received everything today, 4/24. I'm pleased this time with their service.On June 2nd, 2012, Old_Gardener changed the rating from positive to negative and added the following:
I received my order today and there are multiple issues with it. One pack of seeds has disappeared from the time the order confirmation was generated to the time the packing list was created (does not appear anywhere on the invoice). 9 packs of seed (2 single packs and 2 collections) I believe are out of stock as they are listed separately at the end of page 2 of the invoice but there is no explanation what-so-ever - just a list of seeds in small print. The reason this review is negative, however, is that I only received roughly half of what I actually paid for. The first 32 items are here but the next 30 items, for which I was charged, are not. As it stands now, I ordered $125 worth of seed with shipping, have been billed for $107.74 (I was not charged for those seeds I believe are out of stock as the numbers work out correctly) and have received $52.01 worth of seeds. I have emailed Park's and, hopefully, this will get sorted out quickly, but I have now lost a planting season, a couple of hours of time, and I am currently out $55 with nothing to show. I am sure it was just an oversight on their part and mistakes do happen but coupled with other issues in the past and their lack of communication, I will not be ordering from Park's again. Forgetting to send half the order which I was billed for and paid for is just too much for this old woman...On June 4th, 2012, Old_Gardener added the following:
I sent a detailed email to Park's on the day I received my order. As there has been no response as of Monday night, I have now contacted them via their website. Hopefully, I will be able to get this resolved soon...On June 5th, 2012, Old_Gardener added the following:
Park's responded this morning informing me that they will ship out the rest of my order (7-10 days shipping). I will update my review when I receive my items.On June 9th, 2012, Old_Gardener added the following:
Well, I received an envelope from Park's yesterday and in it was exactly 1 package of seed. It is the one pack which, although listed on the order confirmation, was not listed on the packing list. I was charged for this pack of seed which is fair as its cost was not included on the previous shipment. However, the 30 packs of seed that I have already paid for and were listed on the previous packing list but not actually sent are still MIA! So, long story short, nothing has been resolved and I am still out $55/ 30 packs of seed - so much for their shipping out the rest of my order. On June 12th, 2012, Old_Gardener added the following:
I received 2 more envelopes from Park Seed, yesterday. Although the corn was listed on the packing list, they are not here. I was not charge for them, however, so no big deal. They also re-sent a package of Cauliflower Cheddar and re-billed me for them - this is one of the seeds that I paid for before and received before in the first package so I am not sure why they chose to recharge and resend this item. At this point, I don't have the energy to contact them again, though, so I am leaving this as a negative rating.On June 14th, 2012, Old_Gardener added the following:
I wish there was a ranking below negative as I would give it to Park Seed. I received somebody's plant order today. According to the invoice, it was billed to me and supposed to be shipped to a woman in Ohio but was shipped to me instead!!!! I did not order any plants nor do I know this person in Ohio!!!! Of course, Park Seed phone service is off until tomorrow - UNBELIEVABLEOn June 20th, 2012, Old_Gardener added the following:
I contacted Park's on Friday the 16th informing them that I have someone's plants. As they did not respond, I sent a follow up email this morning explaining the situation, again. I will update if I ever hear back from Park's but, as of now, there is a poor woman in Ohio that is plant-less and I have become their "bill to" person. Never again!!On June 22nd, 2012, Old_Gardener added the following:
I received a response from Parks stating that I had placed an order for 2 plants using a merchandise credit! I do not have/ have not had any credits with Park's nor did I order any plants. In addition, they have asked me for an order # starting with "SO" but I don't have this information as this is NOT my order. I did supply them with the order # from the invoice which starts with "WR" each time I contacted them, but they want a "SO" # instead. In addition, they have not dealt with the fact that I am listed as the "bill to" person and the order was suppose to ship to a person that I do not know in Ohio. What a nightmare....
On Jun 7, 2012, mrssample Old River-Winfree, TX wrote:
I placed an order for 45 packages of various seeds last week, order #WEB001691516 and paid $105.34 total. It was on a Memorial Day Sale, that promised a free Blueberry Bush with my order. This week I received 33 packs of EXPIRED seeds (and then the rose the next day) it was a very quick shipment, that was nice, but I sent an e-mail inquiring about the rest of my seeds, and asked why they changed my free Blueberry Bush to a pack of Container Tomato seeds (which weren't shipped either) and received no response. I gave them a few days, then I called and spoke with a very nice lady who said she will rush the rest of my seeds right to me. (We shall see if they get here.) She said seeds last for years, and I shouldn't worry that they were packed for 2010. She said they never offer free plants, only a pack of free seeds. I informed her that as we spoke, I was looking at their current add offering 2 free roses with an order. I also asked why their Guarantee statement said any plants that didn't grow right must be reported by June 30, 2011, when this is already June 2012. She said they should still be guaranteed for a year anyway. Although she was extremely nice, I just feel this is a very poorly ran company. I would just about rather have my money back. I haven't opened any of the seeds, but if I keep them, I do plan to watch them closely for germination and production. I doubt I would ever do business with Park Seed ever again.