Photo by Melody

Comments regarding Park Seed Company (aka Park's Gardens)

Click here to return to Park Seed Company (aka Park's Gardens)'s listing.

You are viewing only negative comments

  Feedback History and Summary  
422 positives
105 neutrals
411 negatives

Comments:

Page 1 | 2 | 3 | 4 | 5 | 6 | ... 11 Next »

RatingAuthorContent
Negative IN55
(1 review)
On May 4, 2016, IN55 Cashmere, WA wrote:

I placed an online order and decided to cancel it after 12 days of no response or updated info online (I also called and spoke to a not very nice representative that said "Sometimes it takes a while for order to get processed ". I asked her if I could cancel online, she said yes any time. I went to the website and on the order status page there is nowhere I could find to cancel so I wrote an email to: info@parkseed.com on May 2nd asking them to please cancel my order. Lo and behold the same evening I cancelled they placed a charge on my credit card. I never received an answer to my email. I immediately wrote them again and sent my cancellation email 3 times including all the information. I still have not heard back, but the email works fine since I got notification today that the order shipped. I am very unsatisfied with their customer service and would not recommend this company to anyone. I do not want this order and they forced payment and sent it anyway. What a bad business practice!

Negative tonysoll
(1 review)
On Apr 19, 2016, tonysoll Brooklyn, NY wrote:

Posted on April 19, 2016, updated April 19, 2016
I ordered the Calibrrachoa assorted mini pak - 6 plants, 2 each of scarlet, tangerine and blue 87827-PK-6a. (order # WEBPS 1930876) The shipment arrived with all the plants jumbled up in the box, but they survived well enough to be planted, although 2 were broken. Some had blooms, some didn\'t, but after a couple of days, it was obvious that there was a packing error, since there were no blues, but 2 red and 4 tangerine. I emailed and aside from the automatic response, never heard back despite the 48 hour time mentioned in the email. After 3 days, I called and after a long wait, was tole that the relevant department would get back to me, implying that they\'d send the missing plants. Five days later- nothing. Called again and spoke to another helpful and sympathetic person who, after talking to her supervisor, said they\'d refund me about $5,( waay less than 1/3 the price!). This was not acceptable and so finally they offered to send me another order, but not until May 18, another month. I am very dissatisfied. This is no way to keep a customer


On April 19th, 2016, tonysoll added the following:

Thank you for responding. Unfortunately, if my original email had been dealt with, there might have been time to replace the missing colors. I had to call several times and never received a response from several emails, despite the written promise of 48 hour response time.
On Apr 19, 2016, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 19, 2016 9:47 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. Annual plants are very tender, and because of this, we do try to avoid extended periods of storage. Therefore, our annual plants are started and grown for each individual hardiness zone. Therefore we only have 3 shipping periods for annual plants. Annuals grown for your zone begun shipping the week of April 4th. The plants grow for the next shipping period which begins the week of April 25th have already sold out, this is why your replacements can not ship until the last shipping period which begins the week of May 16th. We are so sorry for any inconvenience caused.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 19, 2016 10:55 AM, Park Seed Company (aka Park\'s Gardens) added:

I am so sorry, unfortunately during the peak season our emails can fall behind due to the call volume in our call center and due to the volume of emails we receive daily. We do our very best to respond as soon as possible. I did locate your emails and I closed them because we have spoken with you on the phone. Again we are so sorry for the inconvenience caused, please accept our apology.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative RoanokeGardener
(1 review)
On Apr 13, 2016, RoanokeGardener Roanoke, VA wrote:

First time customer this spring with two orders totaling about $60. The products sent and customer service proved extremely disappointing. Hydrangeas were dead within 4 days of planting. I contacted customer service as instructed via e-mail. They did not respond even though a reply within 48-hours is promised. So, I called the (800) number and was told I would need to supply photos of the dead plants to prove it. Sent that exactly as instructed and was blocked by their spam filters (apparently the system is not equipped to handle attachments). I was also told on the phone that the asparagus ordered wasn't dead enough (roots arrived moldy and didn't produce sprouts after three weeks of ideal weather conditions). They wanted me to call back in another three weeks on these, presumably requiring I go through the send e-mail for no response and/or a bounce until the 90-day guarantee window expires. It boggles my mind that a company charging premium prices would make a customer spend so much time trying to resolve an issue they created with poor product then add insult to injury with required instructions to begin a discussion about resolution that are impossible to comply with. That's not a product guarantee.


On Apr 13, 2016, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 13, 2016 4:33 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative imsnow
(2 reviews)
On Apr 12, 2016, imsnow Roseville, CA wrote:

I ordered 3 six-packs of flowers. I selected the first week of April as the delivery date. I called the company a few weeks before the delivery date and was told over the phone that I would receive the plants on Friday of the first week of April. I sent them an email a week later to confirm the delivery date, and they responded in writing that my order would be shipped the first week in April. So, I scheduled my landscaper to come out on the second week of April to plant everything for me.....and guess what...flowers have not been shipped. Now they tell me that I can expect the flowers on Friday of the 3rd week of April. They will not issue me a refund or allow me cancel my order, even after I forwarded them the email they sent me which confirmed the plants would be shipped the first week of April. I will not buy from this company again.


On Apr 12, 2016, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 12, 2016 12:06 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative dr_kinney
(1 review)
On Mar 24, 2016, dr_kinney Waynesboro, GA wrote:

I've been buying seeds and plants from Park for decades with no problems until now.

1. My password quit working. I tried several times to get them to send me a new password and they said they did but they didn't. I finally got a new one by calling.

2. My order history shows only my last order, nothing from the last 20 years.

3. I tried to find my shipping history and couldn't so I initiated a chat. The response was a blank screen.

4. Via phone I found out that my hibiscus (ordered over 2 months ago) were on back order and wouldn't be shipped until next month.

I'm going to find a better company to order from in the future.


On Mar 24, 2016, Park Seed Company (aka Park's Gardens) responded with:

"On Mar 25, 2016 11:20 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

Dear Gardening Friend,
I am sorry to learn of your disappointment with our product/service. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services.
I am so sorry that you failed to receive one of the auto populated passwords when requested, it is unusual that you would not. It is a possibility that it may have went into your spam folder. We apologize that you are no longer able to view your long term order history, in the recent years our website updated and changed and older history is no longer available. I apologize that you were unable to Live Chat with a representative due to a blank screen, I will look into this to see if there is an issue. Unfortunately from time to time we will have plants back ordered due to many different reasons, mostly due to weather change and harvesting the plants. We never want or mean to disappoint any of our customers. We ship thousands of orders each year, and our goal is to offer only the best in both products and service.


On Mar 25, 2016 11:33 AM, Park Seed Company (aka Park\'s Gardens) added:

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative c_lee
(1 review)
On Mar 8, 2016, c_lee Yorktown, VA wrote:

Ordered 7 packets of seeds, most on sale, entered a promo code good for "15% off any order" - simple enough. Was charged full price minus 15% percent so $6 more than the sale price. I would have been happy with the sale prices, I was even okay with $6.95 shipping, but to bump the prices to full price and then take off the 15% is so dishonest and smarmy. The promo code should state "off full price" if that is the case. I called to cancel the order and was told I couldn't but that I could send the order back when it arrives. Again, only $6 but beyond dishonest. Lots of great seed companys to choose from, stay far, far away from this one.


On Mar 8, 2016, Park Seed Company (aka Park's Gardens) responded with:

"On Mar 8, 2016 1:08 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative nicksdad
(1 review)
On Jan 29, 2016, nicksdad West Chester, PA wrote:

I have to agree with those who have had poor experiences with Park. I sent a question to them via their website email form, regarding some seeds I intended to purchase. I received a reply thanking me for my interest, and letting me know that someone would be contacting me within 48 hours. A couple hours more than 48 later, and still no reply. So i used their website's chat feature to ask my questions.

I was ok with the answers I got about the seeds themselves, but having in mind all the negative reviews posted here, I figured I'd dig a little deeper. I asked if the seeds happened to be on back order. I was told that they can't tell until I actually place an order. That is absolutely ridiculous in 2016, even if it is true. Fortunately, I was told that I could cancel if they are on back order, since my credit card wouldn't be charged until the items shipped. Fine, I guess.

So, I asked about shipping. It would take 7-14 days standard shipping. No problem there. But I was told, as someone mentioned here, that they will ship "at the optimum planting time for your zone." I'm in southeast PA...so they'd ship sometime in...April? May? Whenever they think it's safe? Add a week or two for the actual shipping, and I'd be getting the seeds much later than I needed them.

I asked if I could get them shipped now, in case I wanted to start them indoors early. I was told, "If we ship before the optimum planting time it will null the warranty." I didn't even bother going into how silly that is. At least the person was friendly and polite.

So, yeah. Proceed with extreme caution when ordering from them. They won't be getting my business unless some of these things change.


On Jan 29, 2016, Park Seed Company (aka Park's Gardens) responded with:

"On Jan 29, 2016 4:43 PM, Park Seed Company (aka Park\'s Gardens) responded with:

Please accept our apology, it appears there was some miscommunication via our Live Chat. I would like to address your questions in regards to the back order on seeds and the shipment time of orders. The Angelonia Blue and White seeds in the Serena variety are not back ordered at this time, they are available for ordering and shipping now. The statement you seen "shipped at the optimum planting time for your zone." This is in reference to live plants and bulbs only, seeds and accessories ship within just a few days of ordering. All of our shipping Policies can be reviewed online, just follow the link below. Again we are so sorry for the wrong information given and any inconvenience caused.

http://parkseed.com/shipping-policies/a/6/

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative karenmsmith7
(5 reviews)
On Sep 24, 2015, karenmsmith7 Chicago, IL (Zone 5b) wrote:

Last spring I ordered seeds for the platycodon variety 'Komachi' (this is the type in which the blooms never fully open and look like little balloons). I had grown them successfully from seed before, but lost them to a drought a few years back. The seeds this year germinated and grew into plants which are now blooming. Unfortunately, none of them are the variety 'Komachi.' but rather are the typical open-bloom platycodon that I can buy at any garden center. I feel I have wasted months of time and effort trying to grow a special variety with nothing much to show for it.


On Sep 24, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Sep 24, 2015 1:43 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to my email address below. I want to help and look forward to hearing from you.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative gfernando
(1 review)
On Sep 10, 2015, gfernando Southington, CT wrote:

Posted on August 18, 2015, updated September 10, 2015
Posted on August 6, 2015, updated August 18, 2015
Posted on August 6, 2015, updated August 6, 2015
Posted on August 5, 2015, updated August 6, 2015
I ordered $34 worth of seeds from Park Seeds last Monday, July 27th. The very next day, I received a confirmation e-mail that my order has shipped and received a USPS tracking #. I waited patiently for the tracking # to show up on the USPS website. Last Thursday as the USPS website claims the tracking # is not found, I contacted Park Seed customer service and asked them why. They emailed me right away and said their shipments usually do not have tracking #s and confirmed my order was in fact shipped and on its way. It has been 6 business days since my last email and I still HAVE NOT received my shipment.
First they give you a tracking number to make you feel good that your order was shipped (when it is not) and when you inquire about the tracking # not working they claim their shipments do not have tracking #s and assure your shipments have shipped. It has NEVER taken this long for domestic mail to reach me if it was shipped 10 days ago. I get mail from other side of the world within 10 days. They are misleading me and buying time by lying to me. They have no integrity. How am I supposed to trust the quality of their seeds????
I won\\\\\\\\\\\\\\\'t order anything from this company ever again! STAY AWAY!!!!!!!!!!!!!!!!!!


On August 6th, 2015, gfernando changed the rating from negative to neutral and added the following:

Thank you Angela.
Mu husband said a package from Park Seed arrived today. So I am changing my rating from negative to neutral. Will write an update on the quality and germination of seeds once I get to it.

On August 6th, 2015, gfernando added the following:


On August 18th, 2015, gfernando changed the rating from neutral to positive and added the following:

I have progressively changed my rating from negative to positive. The seeds were very well packed with clear instructions. Also the seed count for every packet was very accurate.In fact there were a few extra seeds to account for any loss of seed. So far I am very satisfied with the packaging, seed count and the instructions. The info sheet that comes with the shipment is very useful for a beginner gardener.

Also most of the seeds I have sowed have sprouted by now, so seems like the germination of their seeds are good. Only Delphiniums are yet to germinate and I cannot say anything yet about seedling survival rate but so far I am happy with the quality of the seeds. I hope to buy more seeds from them and will keep this comment thread updated.Thanks Park Seed!
On September 10th, 2015, gfernando changed the rating from positive to negative and added the following:

I am writing an updated review on the seeds I started.
Almost every single seed sprouted so about 100% germination rate. I had delphinium, coneflower, yarrow and Shasta daisy seeds sprouting and doing well.
But unfortunately, none of the seedlings survived for more than 2 weeks. They are all dead, I am not sure why but I followed all the instructions and cared well for them. So disappointed in the seedling survival rate, especially because coneflower seeds were very expensive!!!
:( :(
On Sep 10, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 5, 2015 12:26 PM, Park Seed Company (aka Park\\\\\\\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with our service. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Sounds like you order shipped via UPSMI, UPS Mail Innovations. Which can take up to ten business days in transit. Tracking information is not available for this shipping method. Your order was shipped via UPS Mail Innovations and will be delivered to you by USPS. However the shipping date shown is the date your order shipped from our facility. We apologize for any confusion or any inconvenience caused.



Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Aug 6, 2015 9:42 AM, Park Seed Company (aka Park\\\'s Gardens) added:

Great, I am so glad to learn that your shipment did deliver. Please let me know directly if there is anything else I may assist you with.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Sep 11, 2015 1:33 PM, Park Seed Company (aka Park\'s Gardens) added:

I am sorry to hear the seedlings failed to survive. I would like to help with your situation. Would you please provide me with your name, address, and order #. We will gladly work with you toward providing horticultural assistance or some sort of resolution in this situation.

Chandra M
Park Seed Sale Associate
cmoore@parkseed.com"


Negative JackiO
(1 review)
On Jun 11, 2015, JackiO Watertown, MN wrote:

I really wish I had done some research before ordering from Park Seed. Had I even done just a quick search I would have found review after review of their HORRIBLE customer service. I have NEVER encountered a company that cared so little for their customers as Park Seed.

It was 11pm at night and I wanted to order the "deal of the day" also they were advertising "free shipping" on the home page so I went check out, entered the code and the system would NOT take the code. I had over $39 worth of stuff in my cart and was entering it in correctly. Since it was so late I gave up and decided to try again in the morning. However when trying to order the next day the cost of the flowers I wanted went up and still, the system would NOT accept the coupon code for free shipping. Naturally I contacted your customer service thinking they would do their job and make it right. However all I got was a snotty attitude, snide remarks and an agent who obviously had NO intentions on doing anything to make up for the money I missed out on saving. I was absolutely floored at the way Terri handled my issue, I have NEVER received such horrible customer service, it was so bad I made sure to save the script. I continued on to email the company thinking I may have just gotten a bad CSR.. NOPE!!! that was not the case, the person from info@parkscs.com wasn't any better.

Now on top of the HORRIBLE service Park Seed has processed un-authorized payments on my account. I made my purchase on 6/6 for $41.78 which was taken out of my account immediately. Now on 6/9 I had a charge on my account for $35.88 and a second charge for $5.90. This is NOT OK! This company has processed unauthorized charges on my account. DO NOT ORDER FROM THEM.

***PLEASE READ THE ABOVE INFO BEFORE ORDERING FROM THIS COMPANY***

I will be doing my best to warn others about this company, and will be submitting a BBB complaint. I hope at the very least this info can help warn others so they don't order from this company.


On Jun 11, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Jun 11, 2015 11:43 AM, Park Seed Company (aka Park\'s Gardens) responded with:

Dear JackiO,

I have reviewed your posting on Dave's Garden Watchdog website as well as your Live Chat session and your email inquires. I would like to help with your situation and bring a resolution to your issue. First, please note that I will be issuing you credit back to your account for the difference in price of the 12 Delosperma Jewel of Desert Topaz plants in the amount of $6.00, we apologize that you were unable to process and submit your order on June the 4th while the Deal of the Day was valid. Second, to explain how your charges appeared, we charge for items as they ship and on 6/7/15 we sent in a pre-authorization for $41.78 and when we made shipment of the 2 packets of seeds on your order we billed only for them at $5.90. Once we processed the plants for shipment we pre-authorization the remaining balance of $35.88 and billed for this amount once the plants shipped. Giving a total of $41.78 that we billed you for. Pre-authorization are roll off accounts once the money due is collected. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. We apologize for any inconvenience caused.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

"


Negative dhaberer
(1 review)
On May 10, 2015, dhaberer Lowry, MN wrote:

I ordered 2 wisteria plants, and a few petunia surfinia. The wisteria came and was packaged horribly and very small. The plants are all broke off and crushed. I emailed them to tell them that I need replacement plants or a refund because the wisteria are destroyed. I still have not heard from them. I haven't received my petunia surfinia yet. I have emailed them to cancel those because I will just go somewhere local and buy them. Don't waste your time with this company. Their plants are very small for what you pay and if there is a problem they don't get back to you.


On May 10, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On May 11, 2015 4:42 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear the product was damaged. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative Deborah_R
(1 review)
On May 9, 2015, Deborah_R Clarkesville, GA wrote:

I ordered several organic seed varieties and a 3 pound bag of organic fertilizer on April 4, 2015. As of this date, May 9, I have not received the fertilizer and had to buy locally. I have emailed and although their automated response says they will reply within 48 hours have received nothing. I have called countless times and chosen either their Billing or Customer Service option only to be left on hold until my cell phone battery dies. I realize the cost of the fertilizer is minimal, but a company as large as Park should care whether their service is complete and professional despite the size. If reviewing on Dave's is the only route to resolving this issue then so be it. To say I'm disappointed is an understatement as I have been a guest at Park (for professional gardeners and landscapers) in the past.


On May 9, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On May 11, 2015 4:40 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

"


Negative EeeZee
(1 review)
On May 1, 2015, EeeZee Lake Orion, MI wrote:

Simply awful in every respect. The so-called customer service said there's nothing they could do about it when I complained my order never arrived. There was no USPS tracking number generated, no nothing. If fact, the person at the company was somewhat abrasive besides being of no help whatsoever. Never again will I do business with them, nor should you.

BTW, the order did finally arrive after I raised a ruckus. It had not been shipped in the first place and what I got was their first attempt to ship, some two weeks after placing the order.

This company is just miserable.


On May 1, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On May 2, 2015 11:57 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may help you with this situation. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue and review what happened with the shipment of your order.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative rcminor
(1 review)
On Apr 26, 2015, rcminor Cape Coral, FL wrote:

This Spring I ordered plants from 3 businesses Burpees, Chileplants.com and Park Seed. Everyone delivered plants at the projected times except for Park.. I have called and emailed about this issue several times. I still have not been contacted about when I can expect delivery of the plants that I ordered. The plants were originally to be shipped on 4/3. This was the 1st time that I have ordered from Park and at this rate will be the last time. No one seems to be concerned about this problem. My order number was WEBPS1188604. I am an extremely dissatisfied customer.


On Apr 26, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 28, 2015 2:47 PM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. I will review your order and email you directly shortly. We are so sorry to that we have disappointed you in the delay of your order being shipped..

Angela D
Park Seed Sale Associate
adavenport@parkseed.com

"


Negative s5778
(1 review)
On Apr 20, 2015, s5778 Linden, NJ wrote:

Still waiting for seeds ordered two weeks ago. Says they shipped on 4/9, but now it's the 20th and still have not arrived. This company is a two bit operation that talks out of both sides of their mouth. When asked why the tracking number didn't work, they blamed it on the USPS first, then they said small packages weren't tracked. Why give me a tracking number if it doesn't work? Why do they charge almost $7 for shipping 5 packets of seeds from SC to NJ? And then, after almost 2 weeks, they are not even here yet. Never again will I order from this company and I will be sure to tell everyone I can to never deal with them.

Scott R Smith


On Apr 20, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 21, 2015 11:02 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to your issues. Please email me your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative alwayshome
(1 review)
On Apr 18, 2015, alwayshome Healy, AK wrote:

I recently ordered 4 seed packets from Parks seed and was charge 26.95 for shipping and handling!!!! This is the last straw for this long time gardener. NEVER again. I did contact this company and have been assured that they will get back to me. I am still waiting and am NOT holding my breath. Don't do business with these crooks.


On Apr 18, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 20, 2015 7:59 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I would like to assist in bringing a solution to this issue. Please email me with your name, address, and order number so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative kbadams9
(2 reviews)
On Apr 17, 2015, kbadams9 New Meadows, ID wrote:

Unfortunately I have to leave a negative review for Park Seed. If my review makes one fellow gardener think twice before ordering through this company it will be worthwhile. I will start by saying I gave the company a chance to make things right prior to posting my experience and there was never any effort made on their part.

Generally I order almost all of my seeds from Baker Creek, but received the Park Seed catalog and thought I would branch out. I ordered $50 of seeds from them in January and received them in a reasonable period of time. This review isn't going to go into the poor germination of those seeds, because what upsets me even more is the lack of appreciation for their customers. Due to an email promotion I received in March for "free shipping" I thought I would take another look and purchased another $20 of seeds. I placed this order on 3/12. I noticed the charge on my credit card on 4/11 and by that time I couldn't remember what I ordered. I called the company and they said the credit card is charged when the seeds ship. They provided me a tracking number to check on the package myself. I explained it was ridiculous the seeds shipped 1 month after ordering. The caller stated "they ship based on your zone and proper planting time". My entire order was for seed packets! Clearly it is now 4/17 and TOO LATE to plant flowers from seed. After the call I checked the tracking and was given a "no such tracking number exists". Contacted the company again. Was told packages under 1 pound cannot be tracked. I was also informed the seeds were on backorder and that is why it took so long to ship. I asked why I wasn't notified of the backorder and was told they currently do not have an automated system for backorder notifications. Really? Do I care? How about a little customer service and someone takes the time to send a quick email to notify their customers when an item is not going to ship because it is on backorder? If one item is on backorder, how about shipping the other seeds that are available and giving me a chance to cancel the others that would not arrive on time? I explained I would be refusing the package and expect a refund. I can only imagine how long it will take to get my $ back.

Bottom line, there are plenty of great seed companies out there who would appreciate my average spending of $300 on seeds each year. There is no reason to risk ordering from Park Seed. I actually came to this site before placing my order to research them and for some reason didn't listen to the warnings. I hope someone listens to mine.


On Apr 17, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 18, 2015 9:23 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I am so sorry to hear you are dissatisfied with our services. Please accept our apology. I would like to help you with your situation. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and services. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of this volume, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring that your gardening is successful, is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased.

Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation by issuing you a refund for the order.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative veggierunner
(1 review)
On Apr 15, 2015, veggierunner Middleton, WI wrote:

I ordered two seed packets from Park Seed which took 18 days to leave their warehouse. I emailed their customer service team during this time to ask why my order was taking so long to fill and never received a response. When I received my seeds, I felt that it wasn't a good value for the volume. With so many competent competitors in the marketplace, I will not be ordering from them again.


On Apr 15, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 16, 2015 8:36 AM, Park Seed Company (aka Park\'s Gardens) responded with:

I am sorry to hear you are dissatisfied with your product ordered. I would like to help with your situation. Would you please provide me with your name, address, order # , and I will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative oldkauaikid
(1 review)
On Apr 7, 2015, oldkauaikid Kapaa, HI wrote:

On 4/4/ (Saturday) I ordered two seed packets on line. After filling in the details, address, card # etc. the review page showed an estimated shipping cost of something like $5.00. When I submitted the order the shipping cost suddenly became $24.95!! This for an order weighing not more than one ounce!! I immeadiately tried to cancel the order by using the order number but was given a canned response that it might take up to two days for the order to be registered.
Tried again on 4/5 (Easter Sunday) with same inability to get a response.
Ditto on the morning (Hawaii time) of 4/6. Finally located a phone number on their web site on their shipping page (also difficult to find). This shipping site noted that to ship to Hawaii there would be a surcharge of $20.00--- this apparently was regardless of the nature or weight of the order.
Was able to speak with a Letricia (SP?) who tried to stop the order but found it was already on the truck. I stated I would not pay such an outrageous charge and would dispute the credit card charge. She suggested I refuse shipment when it arrived. I replied that I had other things to do instead of sitting by the mail box.
Later in the day I received and e-mail from Parks proudly announcing my order had been shipped.
How inept for them to use FEDEX to send 2 seed packets when a first class envelope would cost 50 cents.
Seems like they are heading for another bankruptcy and it is well deserved.


On Apr 7, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Apr 7, 2015 2:01 PM, Park Seed Company (aka Park\\\'s Gardens) responded with:

I am sorry I was unable to contact you directly, I do not have any of your order information. I would like to assist in bringing a solution to your issues. Please email me with your name, address, and order number so that I may refund you for the $20 upcharge on your shipping. I look forward to receiving your email.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 16, 2015 8:37 AM, Park Seed Company (aka Park\'s Gardens) added:

We havenít heard from you and would still like to assist you. Please email me with your name, address, and order number so that we may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative raythemixer
(1 review)
On Mar 18, 2015, raythemixer wrote:

When the plant I ordered (in addition to the bare root strawberries) arrived, the quality was.... wait, there was no quality, the plant was ll but dead! Yellow and rolled leaves, broken stem. It appears from the other reviews that quality is not something in which this companies believes. When I called them to express my discontent, I was greeted with an attitude befitting an adversary, not a customer. I was told I would be given a refund on the plant and a partial refund on the shipping with in 5-7 days. I will report back then are the veracity of their customer service representative.


On Mar 18, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Mar 19, 2015 9:27 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

We are sorry to learn of the condition of your plant upon arrival. Please accept our apology. Customer Service is important and we always appreciate the opportunity to address any dissatisfaction with our products and/or services. We ship thousands of orders each year, and our goal is to offer only the best in both products and service. Unfortunately, because of this volume, there are instances when it is simply impossible to avoid a mistake or prevent an error from occurring. When that happens, we will make every effort to correct the problem. Our way of assuring that your gardening is successful, is our willingness to make the appropriate adjustment whenever a customer expresses dissatisfaction with any product purchased.

We have been operating for many years and are known in the industry for offering only the best products and service possible. Our continued success is due to the many satisfied customers who return year after year. They know that we will honor our promise to them of offering only the best. We hope to be able to include you among our many loyal customers by reconsidering your decision and continuing to look to us for your gardening needs.

If I can be of further assistance, please do not hesitate to email me.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 6, 2015 2:58 PM, Park Seed Company (aka Park\'s Gardens) added:

We havenít heard from you and would still like to assist you. Please email me so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative bduncan8
(1 review)
On Feb 28, 2015, bduncan8 Campbell, CA wrote:

Posted on February 27, 2015, updated February 28, 2015
I can\'t comment on the quality of the seeds or plants yet, but the communication and shipping is terrible. I placed my first order over a month ago and when I still have not received the product or even an email about it\'s status I call to find out one of the items is on back order. This is funny because it showed as available when I ordered it and was still showing as available at this time. Since I did not want to waste more growing time I cancel the order and make a new order for varieties I was to confirm are available. So the expected ship date is 3 days later, not sure why it would take that long, but OK. Now we are 3 days past that expected ship and still nothing on it\'s way and no communication on the status. The expected ship date still says 3 days ago! Even at the dawn of the Internet I don\'t think I\'ve experienced such a poor shipping and communication process.


On February 28th, 2015, bduncan8 added the following:

These guys are really screwed up. I called customer service today to find out why my order has not shipped and they said an item is on back order and was supposed to arrive last week. This comes after I had confirmed with them that everything was in stock last week. To further show the incompetent practices, I was told the item may arrive to their factory today, and if it did, it would be two weeks before it is ready to ship. So I have just cancelled my second order and definitely won't be giving them a third chance.
On Feb 28, 2015, Park Seed Company (aka Park's Gardens) responded with:

"On Mar 3, 2015 10:51 AM, Park Seed Company (aka Park\\\'s Gardens) responded with:

We have reviewed your posting on Dave\'s Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help. We at Park Seed would like to make your experience better. I would like to review your account so that I may bring a better resolution to your issue.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com


On Apr 6, 2015 2:59 PM, Park Seed Company (aka Park\'s Gardens) added:

We havenít heard from you and would still like to assist you. Please email me so that I may help you with this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative beesberet
(4 reviews)
On Aug 21, 2014, beesberet Maywood, CA wrote:

A big mistake to do business with these jokers. Seed quantity is pathetic and so is the germination rate across 7 different species.


On Aug 21, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:49 PM, Park Seed Company (aka Park\'s Gardens) responded with:



We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.


Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative varsha981
(1 review)
On Aug 13, 2014, varsha981 PLAYA DEL REY, CA wrote:

I would not say I am their big customer , just a little one, order 6 flower seeds and 1 spinach seeds packets. The delivery took 1 week and came well packaged but the seeds packets had instructions which was hard to read. Most of the seeds germinated well but did not transplant well. So I ended up loosing most of my time and effort :( . Lobelia is pretty easy to grow and was directly sown but never came up whereas last year's seeds from another company did very well under the same conditions. Same with Heuchera, did not germinate,the packet says 25 seeds but I don't think they were 25(the seeds were pelleted). I am disappointed. I wrote to them about the issue but did not get even courtesy reply. I would not go back again to them!


On Aug 13, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:48 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative HavilandFarm
(1 review)
On Jul 4, 2014, HavilandFarm Athens, NY wrote:

This was my first time ordering from them. I received my order within a few days and was pleased with the promptness of service. I am certified as a master gardener and never have problems direct sowing seeds into our fertile soil. Entire packages of seed failed to yield a single germinated seedling. Marigolds? They are easier to grow than weeds, and yet mine did nothing. Osmin basil? The same problem. Zero germination. Packages of zinnias fared somewhat better, with 50-60% successful germination. Since we are Zone 5, the window for direct sowing seeds is tight. The failure to have seeds germinate has left us with many empty spots that had to be re-sowed with store-purchased seeds and our own stock of saved seeds. These were used to replant with 95% success. So it was the Park seeds, not the soil, elements or pathogens that were the culprit. Too bad, as they have an excellent selection. But I will never order from them again.


On Jul 4, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:46 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.


Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative plantlover13
(6 reviews)
On Jun 19, 2014, plantlover13 new york,
United States wrote:

Posted on November 11, 2013, updated June 19, 2014
Posted on June 28, 2013, updated November 11, 2013
I'm not sure what to rate...

I mean, i had a good experience a year back, got good seeds and germination. but reading the comments,it seems that they have really been slipping. so, i'm gonna stick with neutral. i thought about ordering again, but now, not sure.


On November 11th, 2013, plantlover13 added the following:

I heard they filed for bankruptcy. sad.
On June 19th, 2014, plantlover13 changed the rating from neutral to negative and added the following:

Okay, this company has really gone down the drain now. Never again.
On Jun 19, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:45 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative mo_ryan
(2 reviews)
On Jun 4, 2014, mo_ryan Williamsburg, VA wrote:

Do NOT order from this company or from Wayside Gardens. If you want to waste your money just go out into the backyard and burn it - less time consuming and less stress. Ordered some lantanas from Park Seed. They came in - get this - a big loose envelope mailer with absolutely no packing material to protect the plants. I've been mail ordering plants a long while and have never received plants like this - bulbs perhaps but plants? Needless to say all but one croaked. Stupid me, I thought this was a fluke and instead of calling them up and pitching a fit - I came back for more. This time I ordered 8 plants. I really wanted this specific lantana and couldn't find it anywhere else. As is the norm - it took about 3 weeks for them to ship the plants out and when the box arrived - I popped it open to see that once again the plants had not been secured or protected in any way. They'd just been beating around in the box. Nothing was left but little stems. Now understand that this year alone I've ordered probably thousands of dollars in plants. Recently bought an old fixer upper and the yard is a gut job. So, starting from scratch with plantings. I've gotten scores of plants that were healthy and had been carefully packed. Of all of them - I had one plant that had been broken (type of plant with a very fragile stem) I called up the company and they apologized profusely and sent out a replacement plant that day. Stupid me I thought I'd get the same customer service from Park Seed. Not even. Could not have cared less. Told me that I had to take pics of the plants and email them with an explanation to their "horticulturists" at Plant Doctor (aka expect no reply) dot com. Days pass and I call again. Told that it might take days for these supposed horticulturists to review my pics. Call again and instead of asking for customer service I went straight to the horticulturist. This guy was actually helpful, marked my account for a refund and then directs me back to customer service. Again, could their customer service be any worse? This woman tries to give me a store credit (no way will I ever shop with them again) AND she tries to - get this - NOT refund me for the shipping and handling! Yep, she tells me, okay, you'll be getting a store credit for x amount. I ask why the difference of the amount vice what I paid? She says I won't be refunding for S&H. I flip a nut at this point. Explain that there is NO way I will pay for S&H for plants that were dead on arrival BECAUSE of their improper packing! We go back and forth and finally she snippily states that I'll be given refund for the full amount but that will take 5-10 days. We shall see. In the mean time I had an equally bad experince with Wayside which - go figure - are aligned with Park Seed. Paid a small fortune for 2 clematis that I could have bought from Brushwood for half the price. But these were supposedly 2 quart plants. The pots were 2 quart but the plants themselves were minuscule, wilted, and beaten up from shipping. I compared them to some clematis I got in from Brushwood that were 1 quart plants yet 3 times the size of the Wayside clematis, vigorous, and healthy. Again, had to do the same thing with Wayside - send pics to their "horticulturist" for review. I did get a response back saying that the plants in question were beautiful and healthy and had no issues. I will never ever spend a single dime with either of these companies, nor with any of the companies affiliated with them such as Jackson and Perkins. Shoddy service all around. Ridiculously undersized plants, horrible packing and shipping and the customer service is the worst I've ever seen. Their guarantee is a joke. The only bright light is that these weren't massive orders where I lost hundreds of dollars. The bottom line is - I can not say enough bad things about either one of these companies.


On Jun 4, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:42 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative Gardeningdiva
(3 reviews)
On Apr 22, 2014, Gardeningdiva Leesville, SC wrote:

We made a large order of vegetable and flower seeds from Park this spring. Sure, the packets are all foil-lined and look fancy, but I won't ever order again. Most packets had very poor germination, and the number of seeds per packet was incredibly skimpy. I ended up replanting with seeds I had leftover from another company. The old seeds did far better than the seeds from Park.


On Apr 22, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:38 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative gardenweeder
(1 review)
On Apr 21, 2014, gardenweeder Naples, ID wrote:

Wow, these guys suck. Bad shipping, bad arrival quality, horrible customer service. Never again from Park Seed for my money.

I ordered 75 strawberries from them. They shipped them regular UPS from the east coast to the west coast and the poor berries had black rot all over them by the time they spent 10 days in a ups trailer. Other places I have ordered have always sent the berries via 3 day mail so I was very surprised by the slow shipping.

I cleaned up the berries and it looked like most would make it but after potting them into one gallon pots, I noticed I had a lot of pots left over. So, I counted my berries...51....really 51 instead of the 75 that I paid for. Please make sure if you order from these guys you count your items carefully.

So I sent an email to them explaining the concern. They asked me send pictures of the berries for the hort guy to review. Hmmm....how do I send pictures of berries I didn't receive? Should I send a pic of a pile of dirt?

It's not worth my time to fight with them. Suffice it to say I will never from theses guys again. Bad shipping, bad arrival quality, poor service.


On Apr 21, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:36 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative RedClay007
(13 reviews)
On Mar 31, 2014, RedClay007 Richmond, VA (Zone 7a) wrote:

The seed that I've ordered from Park's has been true to type with good germination rates. My main issue with them is that to ship 5 packets of seed ($12) from S.C. to V.A, they charged $7!! However, like J.C. Penny's, they offer sales constantly, so just wait for a free shipping offer (which they've had one this season already) to order, or be prepared to pay outrageous shipping charges.


On Mar 31, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:35 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We sorry to hear you are dissatisfied with our shipping charges. We would like to hear about your situation. Would you please provide us with your name, address, order # , and phone number and we will gladly work with you toward some sort of resolution in this situation.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com
"


Negative sunnybritefarm
(11 reviews)
On Mar 30, 2014, sunnybritefarm Naalehu, HI wrote:

Attempted seed order today of 12 packets = $27.36. Park applied shipping cost of $28.95. Outrageous! Is this how they make their profit? Good thing I checked the shipping charges before I hit the order button. Any company who thinks its ok to charge shipping fees like that will not get my business. Be careful that it doesn't happen to you.


On Mar 30, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:34 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative mjbivens
(3 reviews)
On Feb 19, 2014, mjbivens Houston, TX wrote:

PARK ADVERTISES SEED THAT THEY DO NOT HAVE!!
Placed a seed order with them on January 8th. Today is February 19th, and i STILL have not received all my seed.
I was calling once a week, and was told that the balance of my order would ship within a week every time.
Now they're telling me that the seed is "backordered" and they don't know when it might be available. They will not substitute a comparable variety.
Just looked back on their website - they are still offering these seeds for sale without mentioning that they don't have any.


On Feb 19, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:31 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.


Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative rivertrent
(1 review)
On Feb 6, 2014, rivertrent Campbellford,
Canada wrote:

Posted on January 16, 2014, updated February 6, 2014
I placed a $53.83 online order for seeds with Park Seed on Jan. 13, 2014 using a visa debit card that had only been activated that day and had not been used for any other purchases or transactions. On Jan 14 $53.83 was withdrawn from my account by '-JACKSON*PERKIN' (the name of their partner company). On Jan. 16th I called Parks to see if the order had been shipped and was told that a few of the varieties were on backorder and that the reduced amount would be withdrawn from my account shortly. When I questioned the payment that had already been withdrawn both the customer service rep and the billing dept both insisted that the withdrawal was not theirs because it did not say J P Parkseed Wayside. They coldly and repeatedly suggested that this was an unauthorized transaction that had nothing to do with them. They seemed surprisingly unmoved that the breach had to have occurred on their end given that this was a new card and the name on the transaction was that of their partner company. When I asked that they cancel my order immediately until I cleared this up they refused, stating that it was already in the process of being packaged and my account would be debited upon completion. I promptly hung up, called my bank to report the fraudulent transaction, and cancelled the card. I will not be dealing with this company again. The lack of concern over the 'security breach' and their insistence on processing this order under these conditions has left me questioning their integrity if not their honesty. What reputable company wouldn't be alarmed on discovering that their online site had been highjacked? And why the unwillingness to cancel my outstanding order? Buyer beware!


On February 6th, 2014, rivertrent added the following:

UPDATE: Since posting this the head of customer relations has contacted me twice on behalf of the company head. She did express regret I had been dealt with in this manner and asked for more details. Her second call was to let me know that they were taking this seriously and were in the process of holding staff workshops to avoid such problems in future. They did ship my seed order despite the fact that I had stopped payment and followed up with a $50. gift certificate for the problems endured. I must say I liked the woman and did believe her to be sincere. I do hope they straighten out their problems but to be fair to others I cannot give them a better rating given the seriousness of the problems I had with them. They have a great selection of seeds at a reasonable price and I do hope that they can recover their former reputation as a leading supplier.
Negative DRH2
(10 reviews)
On Jan 6, 2014, DRH2 Brunswick, ME (Zone 5a) wrote:

I have ordered from Park Seed for many years. However, this year I'm not the most satisfied customer. I tend to order early since some things I have to begin in January/February. So as soon as I was able I placed my order (Dec 26). Because of the size of the order I was able to get a $10 discount. However, a week and half later they finally sent out their catalog - with my original order (and no discount) I would have been able to have received free shipping which was greater than the discount. Because they had already shipped part of the order they were unable to make any adjustment (according to customer service). I hate to be picky but this is not what I consider good customer service and will be minimizing future orders with them. I guess the early bird doesn't exactly get the worm.


On Jan 6, 2014, Park Seed Company (aka Park's Gardens) responded with:

"On Aug 26, 2014 2:24 PM, Park Seed Company (aka Park\'s Gardens) responded with:

We have reviewed your posting on Dave's Garden Watchdog website. We want to resolve the problem but are unable to locate your order with the partial email address provided by the site. Please forward your order number or complete billing address (including zip code), and any other pertinent information to assist you. We want to help.

Angela D
Park Seed Sale Associate
adavenport@parkseed.com"


Negative John7172a
(1 review)
On Sep 30, 2013, John7172a Jan Phyl Village, FL wrote:

Posted on September 26, 2013, updated September 30, 2013
Posted on September 26, 2013, updated September 26, 2013
Last spring I ordered a number of items. Most were good, but I received two of three live plants in bad condition. A Muscadine Grape arrived dead (not dormant). It was not properly packed. They issued me a credit refund. A few weeks later a female died. It had arrived losely packed with no roots. It was simply a stick. They gave me a merchandise credit. This summer the male Kiwi died. Ap;parently, they are not appropriate for Zone 9, although Park's catalog stated they were. I received no credit because it was past 90 days. They agreed to send me an $18.95 credit card refund. That was 30 days ago. They promised again to refund in 3 to 5 days. No refund. Now, they don't answer emails. I have done business with them for 30 years. No more. Poorly packed merchandise at inflated prices. Lowes had better quality at 30 % of Park's price, and they guarantee for one year.


On September 26th, 2013, John7172a added the following:

I just contacted the BBB in Greenville, SC. They rate Park Seed Company with an "F" if I read it right. Buyer beware.
'
On September 30th, 2013, John7172a added the following:

My refund problem is resolved. It is now credited to my cc. The problem remains that it shouldn't have taken so long to process. I still recommend that no one should buy live plants from them. My experience has been they are not a good value for the money.
Negative emklallard
(1 review)
On Sep 19, 2013, emklallard MC LEAN, VA wrote:

At the end of April I ordered a Davidia involucrata Sonoma tree for $80. I received a crooked 20 inch stick with a growth tip that fell off within days of arrival. No response to e-mail, so I let it try to grow for a few more weeks. It did get a new growth tip and now has sat without any leaves or growth for most of the summer - their response to my complaint by 'phone is: "We don't guarantee spring items after 90 days." That includes crooked sticks they pass off as trees.

Negative kittens2211
(4 reviews)
On Jul 28, 2013, kittens2211 Elkmont, AL wrote:

Posted on June 20, 2013, updated July 28, 2013
This year I ordered several varities of seeds from Parkseed
I had about 15% germination on 1st bunch...called Parkseed and they sent another round of the seeds...I am stilll waiting for something green to stick it little green head up....


On July 28th, 2013, kittens2211 added the following:

In late May early June, Park seed had a sale on their roses..buy 5 for $25 and get one free.

I had four of the six plants roots dry up and grafted plant died complete within 3 weeks of getting the roses...I think next year I will get cutting from friends and neighbors and root from there....I emailed Park seed twice about this and it has been a month and no reply.
Negative calandpey
(2 reviews)
On Jun 17, 2013, calandpey Alamo, TN wrote:

Placed order on March 25th by phone for Celebrity Pink Morn petunia along with other seeds. On May 30th first blooms opened which were not Celebrity Pink Morn but another variety which I determined to be Ultra Crimson. Sent email to Park regarding situation. Received email that I would receive a reply within 48 hours. On June 4th sent another email that it had been more than 48 hours and I had not received a reply. On June 5th received reply that they needed more information and asking for order number (order number was included in the subject line of each email sent including their email to me). Replied stating that the order number was in the subject line and tha it had been a phone order, gave catalog number and mailing address. The seeds were inexpensive but I would have liked an acknowledgment that they were sorry for the mixup at the least. Have not heard anything else from them. They are off my list of companies from which to order in the future.

Negative judyinmound
(17 reviews)
On Jun 14, 2013, judyinmound Mound, MN wrote:

Posted on May 29, 2012, updated June 14, 2013
I always thought highly of Park Seeds from reading past reviews, unfortunately I did not read recent reviews. I noticed that they charged 2 different amounts on my credit card (my e-mail said 12.55, they charged 12.56 and 12.59). It's been on there for several days and normally if a refund is pending it will say that, but it's still not. I wish they would have communicated the error but when I called customer service, I was told that it could be a temporary charge the credit card company does and that 12.59 is my actual charge...I was going to place a second order but stopped when I saw that on my bank statement and no communication (except for when I called). I'll keep this neutral until I actually receive my order.


On June 14th, 2013, judyinmound changed the rating from neutral to negative and added the following:

My bad for ordering after this situation...Lots of non-germinating seeds, and mislabeled seeds...a flower type that ended up being some scrawny, slow growing brassica, which has developed no head and planted since dec of last yr...Waste of space on my grow rack. C.S. said I would have had to contact them last yr for replacements... What a sorry policy.
Negative kaneonapua
(1 review)
On Jun 13, 2013, kaneonapua Feeding Hills, MA wrote:

It breaks my heart to have to post this negative review of Park's Seed. I have ordered from them for years and was very pleased with their service and products. In 2012, I got my seeds promptly but my plants came a little too late. I had a feeling that their financial problems might be catching up to them. I decided to give them one more try in 2013 and it has been a disaster. Only 2 of the the 12 plants that I ordered were delivered. The rest of them were cancelled with no notification that they could not ship the other 10 plants. Customer Service did manage to reach me because the bank had changed my credit card number a few days before Parks tried to process the order but it no mention was ever made about not being able to fill 90% of the order. I was only charged for what was delivered so it could be worse. I feel terrible for their employees who are stuck working for a once proud company going down hill very, very quickly. The poor gals in customer service are still very polite and spend most of their day apologizing. What a sad situation.

Page 1 | 2 | 3 | 4 | 5 | 6 | ... 11 Next »


Overwhelmed? There's a lot to see here. Try starting at our homepage.

[ Home | About | Advertise | Media Kit | Mission | Featured Companies | Terms of Use | Tour | Rules | Privacy Policy | Cookie Policy | Contact Us ]

Back to the top

Copyright © 2000-2016 Dave's Garden, an Internet Brands company. All Rights Reserved.
 

Hope for America