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I wish I had known about THIS website before I ordered from Honeycreek. What a nightmare. I ordered clematis plants from them--the operative word here being "Plants". When they arrived, the pots were smashed and the "plants" were mere seedlings barely emerged from the seed. When I wrote them I was told they were "dormant and bare root"--excuse me they were in pots with dirt. Then they said I had to return them in the original shipping material with the original labels within 14 days AT MY OWN EXPENSE. I believe this is false advertising. These may "legally" qualify as plants as they had emerged from the seed but they should truly be ashamed of themselves.
On May 4, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:
I do not recommend anyone to buy from this nursery. I recently purchased some ferns from them. I got my order in a reasonable length of time.....that was not the problem. The problem I had with them was the handling of the plants and the way they were just thrown into a box without any type of soil, packing material, or any means of moisture. When I e-mail customer support, all I get in reply was that the plants were in their dormant stage and therefore did not need any of the above mentioned.
It's been going on 2 months now and those ferns are still dormant.......permanantly dormant, in other words, dead.
I ordered a number of items from their catalog to add to my 3/4 acre of perennial plants. Upon receipt, I planted all the stock in individual containers and placed them in my greenhouse. Everything grew except the monarda and the strawberry candy daylily (the crown had been cut off prior to shipment).
I wrote the company, including a photocopy of the address label, and asked for replacements. The stock in question only cost $5.10. They wrote back asking for the original shipping label which I had discarded by this time.
I called them to ask if I had any other recourse and they started telling me what "I needed to do next". I feel they should have gone ahead at this point and issued me a replacement or credit.
I have no intention of "doing" anything more other than:
1) Never ordering any nursery stock from this company or any other Burgess-related company.
2) Seeing if I can make a claim through my credit card company.
I feel that they need to better train their customer service staff to provice service rather than barriers and negative feelings.
I have had a negative experience with this company as well. I ordered two apricot trees for my mother as a gift that lives in Kentucky, which is very close to the nursery in Illinois so I am not sure why it took about 4-5 weeks to process my order for two trees in March. I emailed inquiring about my order twice. I received finally two responses saying the same thing. My mother did finally receive her order about 6 weeks after I ordered them. They were delivered by DHL to the wrong place even though the correct address was clearly on the package. Both of the trees were approximately 16 inches long including the roots that were shipped bare. My mother said that they look like they might be already dead. She hopes they make it. They were a gift for her so she will do all she can to keep them alive. I am very dissatisfied with this company’s customer service. I contacted them and explained the situation with no satisfaction. So I hope this website can help other stay away from this company so they don’t waist their hard earned money.
I planted my plants as soon as they arrived and TOSSED out the shipping label with the other dunnage that came with the plants. I ordered 3 white and 3 pink pompas grass, and 6 flame grass. Five of the pompas grass came up. The rest never did. The flame grass arrived in a lot of sawdust or what ever they pack it in and it was so dead it was hard to find a stem. I planted the whole thing. Nothing came up. I wrote the company and got the same response the rest of the poster got. They wanted my name and address. I sent it to them and then they wrote me back with a copy of their policy that I needed my shipping label. I wrote back with the confirmation e-mail and told them it had all the information they needed to replace the 6 plants that were dead to start with. I did not ask for a replacement for the pompas grass that didn't grow. Seems like a scam to me. I will be placing a dispute with the credit card company.
I made an order to Honeycreek in March of 2007. It is now Sept 2007. I have no plants, no refund, no credit from this low customer-service company. Up until today, I have handled numerous communications with the company via email. I never received promised follow-up action for one email I sent. Finially, I was given the name Susan Phelps in the last email response. I decided to call and was told that Susan Phelps did not take phone calls and was finally given to a superviser named Kevin who was rude, talked over me, made me wrong and shut me down. I could not believe it. I took effort to remain civil to this fellow. Not only am I out $30, I am offended as well. How do these people stay in business?
I, too had trouble with Honeycreek. Same story, no shipping label, no refund or replacement. I wrote letters and e-mails explaining that no other mail order place had these crazy requirements. After many tries, they finally sent me replacements for my plants. They too, have since died. The quality of their plants are horrible. Everyone should know not to do business with this company. I'm accepting the loss and counting it as an experience I will never repeat. I now do very little business with mail order catalogs. The best luck I have had has been with Michigan Bulb. They have been great to work with.
On Jun 30, 2007, dlefferts Agawam, MA (Zone 6a) wrote:
I ordered elephant ears from them because they were cheaper then other companies. You get what you pay for. The
blubs never grew. I wrote them for a replacement. I included a copy of their bill. They sent a letter back saying I needed the original shipping label. They shipped the two very small blubs in a little box with a label on the same box. I threw out the small box. So I lost $25.90. I will never do business with them again.
Honeycreek/Fourseasons/Plantron/Burgess is a sad and shameful example of the gardening industry in this country. If you want to be a REAL service to America's gardeners, take some action to close this scam operation down. Afterall, what good is a toothless watchdog?
I lost $62.50 and my order on April 02, 2007. My order was shipped to another State by DHL and delivered to an address that contained "non-applicable" as a street address. My efforts to trace the package or receive a refund were unsuccessful.
On Jun 7, 2007, superbadgirl Saint Louis, MO wrote:
I have had a horrible experience with this company. I wish I had found your website before I placed an order with them! I placed an order way back in April and it still hasn't arrived. Here is my correspondence with their "customer care"
( I had redacted all the company & order info because I posted this to my blog - it's all Honeycreek though)
—–Original Message—–
From: CustomerCare@redacted
Sent: Friday, April 27, 2007 11:39 AM
To: me
Subject: Order #3218xxxx
Thank you for shopping at redacted!
This email confirms receipt of your order request 3218xxxx. A summary appears below. We suggest you save this email for any future inquiries.
To assist us in providing you with the best customer service, please include your order number on all correspondence.
———————
From: me
Sent: Sunday, May 20, 2007 11:23 PM
To: CustomerCare@redacted
Subject: RE: reacted Order #3218xxxx
Hello,
I placed this order almost a month ago. My card has been charged, but I haven’t heard anything about the items being shipped. Can you let me know when I can expect them? I am anxious to get them planted.
Thanks!
————
Sent: Monday, May 21, 2007 4:53 PM
To: me
Subject: RE: Order #3218xxxx
Thank you for your email regarding your order. We have checked on your order and found that it is currently in our shipping department and scheduled to ship at any time. Please allow some time for delivery once the order has been shipped.
Also, just as a reminder, be sure to hold onto the original shipping label that will come on the outside of the package for your one year guarantee.
Thank you and Happy Gardening!
Thank you,
Customer Care Department
(I have to applaud this as one of the most meaningless replies to a customer inquiry ever! It contains NO information at all! Just none! Amazing!)
————–
From: me
Sent: Friday, May 25, 2007 6:26 AM
To: customercare@redacted
Subject: RE: Order #3218xxxx
Thanks for your reply, do you have any more specific information? I am a bit surprised that you charged my card before you shipped my order. Also, if my plants are sitting in your shipping department all this time, I can’t imagine it’s very good for them.
Thanks,
———–
From: Customer Care
Sent: Friday, May 25, 2007 1:31 PM
To: me
Subject: Order #3218xxxx
We do mean that the information for your order is currently in the shipping department. As soon as the plants are prepared the order should ship. Thank you,
Customer Care Department
——-
From: me
Sent: Wednesday, May 30, 2007 7:29 AM
To: customercare@
Subject: RE: Order #3218xxxx
Can you please give me a firm shipping date on this order? If not, I would like to cancel it.
Thank you.
—–Original Message—–
From: Customer Care
Sent: Wednesday, May 30, 2007 5:14 PM
To: me
Subject: RE: Order #3218xxxx
We are currently waiting for more plants to arrive from the supplier. Upon receipt, the plants will be prepared and the order should be shipped. We do apologize, but we would not have an exact ship date until the order has been shipped.
Thank you, Customer Care Department
———
At this point I wrote and told them to cancel my order and refund my money. Surprise! Now my order has shipped and they can't cancel it! I called last week to get a tracking number, and the guy on the phone (who seemed to be snickering when I was talking to him) said that they don't use tracking numbers because everything goes out US mail. He said my order shipped on May 30th. (the date on which they told me they were still waiting for more plants to arrive) It's now June 7th. If my plants have been boxed and sitting in post offices and post office delivery jeeps for 7 days, I think they're probably in sad shape right about now. However I am not convinced that they ever shipped. I never heard of a package taking 7 days to get from Illinois to Missouri unless someone is walking it here. I am prepared to do a charge-back on my order with my credit card company, and report them to the BBB. This is ridiculous.
I have now filed complaints with the BBB of central Illinois, the attorney general's office in IL, and contacted a local tv station in Bloomington, IL that handles consumer complaints.
This company is so unethical, so unprofessional that it saddens me that this is taking place in the garden industry and in a town that I have such high regard for. How do these people sleep at night? I've never spoke with more rude, nasty people in my life. Do they understand what customer service means?
This company needs to be fined or go out of business.
Major major scam.
On June 26th, 2006, chicago90 added the following:
Here's a typical email from Honeycreek's "customer care" - do you see any "customer care"? It is important to note that they have my credit card # and order information which was processed in March 2006.
Thank you, however, as we have previously stated, we are not showing that we have received any correspondence from you at this time. If the information was sent to us on 5/20, we should have received this by now. You may want to contact your Post Office to see if they may be able to trace the package. We are sorry but until we have received your Original shipping label and letter, we are unable to make any type of adjustments.
Thank you,
Customer Care
----- Original Message -----
From: Larry.xxxxi@xxx.com
To: customercare@honeycreeknurseries.com
Sent: Friday, June 23, 2006 11:48 AM
Subject: RE: Replacement order has not been shipped
This is the 14th time, I have documented this - please stop asking the same questions!!!!!!! I have also called every day for the past 2 weeks, with no help from your company.
1) The original label was mailed approximately May 20 2006.
2) In a letter, I asked for full replacement.
3) I have received no correspondence through mail.
4) Please ship me ASAP a replacement order - you have my credit card # and order on file
- 3 hibicus plants and 2 adams needles.
What more can I possibly say?
Larry On July 7th, 2006, chicago90 added the following:
As of 7/6/06, I have spoken with the head of the "call center" supervisor. Unfortunately, the supervisor claims she can't assist either.
I have now filed a complaint with the federal trade commission. This company is a true blue fraud and scam.
- No replacement paperwork can be faxed.
- Grace Avery, the woman I was told to send my credit card statement to prove the charge, doesn't have a telephone or email (real hard to believe that one).
They have done everything possible to not honor their own guarantee in writing. I have also contacted ABC and Dateline to see if one of the consumer vigilante reporters wants to take on these crooks and thieves. On July 12th, 2006, chicago90 added the following:
More red tape from Honeycreek as of 7/12/06 - this company is bad news!!!
I will be forwarding your string of emails to Susan Phelps, who is currently handling and making all decisions on your account. Any and all future communication should be mailed directly to her at:
Honeycreek Nurseries
Attn: Susan Phelps
905 Four Seasons Rd
Bloomington, IL 61701
Thank You
Customer Service
RR
----- Original Message -----
From: "larry" < >
To: "'Honeycreek'"
Sent: Saturday, July 08, 2006 4:54 PM
Subject: RE: I've been ripped off and scammed!
> Honeycreek,
> Your company is a major disgrace to the garden industry! Between the 2 of
> us, we have communicated back and forth costing 3x the original order
> amount. I understand now why plants come overseas and why jobs are
> outsourced. Disreputable companies in the heartland of the U.S.!
>
> As I have mentioned 20 times, my original shipping label was lost.
> I have sent my credit card statement has proof to Grace Avery which I
> understand will be acceptable on a one time basis. (Why would anyone
> place
> another order with your company?)
>
> This game has been going on since the end of May 2006. I have a
> collection
> of email and written correspondence from your pathetic company.
>
> Just so you know, I have contacted: The BBB of Central Illinois, the
> Attorney general's office in IL and the Federal Trade Commission. I have
> also contacted the local Bloomington newspaper to find a reporter who will
> expose how your company cheats people.
>
> Please ship my order! I will be coming to Bloomington, IL myself if this
> matter is not resolved ASAP.
>
> Larry
>
> -----Original Message-----
> From: Honeycreek [mailto:sales@honeycreeknurseries.com]
> Sent: Friday, July 07, 2006 9:50 AM
> To: larry
> Subject: Re: I've been ripped off and scammed!
>
> I am aware of the phone conversation you had today with a supervisor in
> the
> call center.
>
> It is possible that the request you sent in mid-June is already in
> processing, but as you were told over the phone, we can not be sure of
> this
> until a replacement order shows up in the computer system. If the
> processing department has any questions, regarding your request, they may
> mail the request back to you requesting additional information.
>
> If this occurs, you should respond to the question(s) and send everything
> to
> the attention of Susan Phelps who is currently handling your account.
>
> If you have additional questions, I would be happy to try to assist you.
>
> Thank You
> Customer Service
> RR
>
> ----- Original Message -----
> From: "larry " < >
> To:
> Sent: Sunday, July 02, 2006 3:20 PM
> Subject: Order died, sent shipment paperwork, Honey lost it
>
>
>> ---------------------------------------------------
>> THIS MESSAGE WAS SENT TO YOU VIA YOUR LISTING ON
>> THE GARDEN WATCHDOG:
>> http://davesgarden.com/gwd/c/3005/
>> ---------------------------------------------------
>>
>> My order for hibicus and yuccas died and I sent the original shipping
>> paperwork in May 2006. Your company has lost the paperwork. I have
>> also mailed my credit card charge from March 2006.
>>
>> I am seeking replacement of the 3 hibicus and the 2 yucca bulbs - the
>> entire order.
>>
>> All, I get are obnoxious, unhelpful and canned email responses from
>> your company. This is probably the 20th email I have sent.
>>
>> I am very frustrated and disappointing. Your company has my entire
>> order and credit card information on file. I want the entire order
>> reshipped ASAP.
>>
>> Please contact me to confirm:
>>
>> Larry
>>
>>
>> I have also contacted the BBB of central Illinois and the attorney
>> general's office in IL. This transaction needs immediate closure.
>
>
> ----- Original Message -----
> From: "larry" <>
> To: "'Honeycreek'"
> Sent: Saturday, July 01, 2006 10:05 PM
> Subject: RE: I've been ripped off and scammed!
>
>
>> As I have stated in my prior and multiple correspondences to your
>> company,
>> the shipping label was lost when I mailed it back to you!!!!!! Do you
>> understand?
>>
>> Please reship my entire order - it died! Why is this so hard to
>> communicate?
>>
>> Please call me.
>> Larry
>>
>> -----Original Message-----
>> From: Honeycreek [mailto:sales@honeycreeknurseries.com]
>> Sent: Wednesday, June 28, 2006 6:14 AM
>> To: chicago90
>> Subject: Re: I've been ripped off and scammed!
>>
>> Thank you for the email and the opportunity to assist you further. We do
>> stand behind our guarantee.
>>
>> After accessing your account, I am not seeing that we have received your
>> shipping labels and processed your request. Because you would not have
>> received your order until the end of April, it is highly likely that we
>> would have returned the request asking you to wait 6 weeks for the plants
>> to
>>
>> come out of dormancy.
>>
>> Have you received anything back from us asking for additional
>> information?
>>
>> Please let me know about when in May you sent in the request and also if
>> you
>> have heard anything back via mail.
>>
>> Thank You
>> Customer Service
>> RR
>>
>> ----- Original Message -----
>> From: "chicago90" < >
>> To:
>> Sent: Friday, June 23, 2006 1:25 PM
>> Subject: I've been ripped off and scammed!
>>
>>
>>> ---------------------------------------------------
>>> THIS MESSAGE WAS SENT TO YOU VIA YOUR LISTING ON
>>> THE GARDEN WATCHDOG:
>>> http://davesgarden.com/gwd/c/3005/
>>> ---------------------------------------------------
>>>
>>> I placed in order in Mar-06 for 3 hibicus plants and 2 adams needle
>>> yucca. I got 3 sticks in the mail and rotting yucca bulbs.
>>> (Photos are on now posted on this website - see warnings under
>>> regional gardening).
>>>
>>> I mailed the original shipping paperwork back in May-06 to
>>> Bloomington and stated my request for a full replacement and this
>>> time with something decent. After 1 month, I have not received any
>>> correspondence, I have called the "customer care" line at least a
>>> dozen times, (which is a total brick wall - the most uncustomer
>>> service line eve) and have sent countless, emails with no response.
>>> They have lost my paperwork.
>>>
>>> I have now contacted the BBB of central Illinois, the atttorney
>>> general of IL and a tv station in central illinois that handles
>>> consumer complaints. I'm ready to file a lawsuit for the damages of
>>> wasting time and the red tape.
>>>
>>> So for the record,
>>> please send 3 hibicus, 2 adams needle and a major apology for
>>> unprofessional, unethical service.
>>>
>>> Larry
>>>
>>>
*********************************************************
***************Emails To & From Customer Care****************
----- Original Message -----
From:
To: customercare@honeycreeknurseries.com
Sent: Friday, July 07, 2006 3:04 PM
Subject: RE: Replacement order has not been shipped
I contacted your call center supervisor Rowanna on 7/6/06 and once again, no
action taken. My credit card statement was sent to Grace Avery, since your
company lost the shipping label that I sent to you in May 2006. I have now
contacted the Federal trade Commission, the BBB of central IL and the
Attorney general's office of Illinois.
Here's how you need to proceed:
1) Please ship my 3 hibicus and 2 adams needle yucca from my original
order.
2) Your company has my credit card information and order detail.
3) Attached is the complaint that I have filed with the Federal Trade
Commission.
Your company will not get away with treating customers so badly. Honeycreek
is unethical, unprofessional and needs to go out of business.
From: Honeycreek--Customer Care
[mailto:customercare@honeycreeknurseries.com]
Sent: Thursday, July 06, 2006 11:27 AM
To:
Subject: Re: Replacement order has not been shipped
We still do not show any adjustments for you. When did you mail a copy of
your credit card statement to Grace Avery? Did you include a letter
informing us of your request? Did you also state in your letter that you no
longer have your shipping label and that you were sending in your proof of
purchase? Please clarify and be sure to include the previous messages so
that we will know how to proceed.
Subject: FW: Replacement order has not been shipped
Over the past 2 months, I have both emailed and sent letters to Honeycreek
without getting my replacement order processed. I mailed the original
shipping label back and it was never received by your company.
I explained it to one of your customer care representatives, and based on
the timeframe and information in the system, she indicated she would process
this order - nothing happened.
I also spoke with a representative who told me to contact Grace Avery (no
telephone #) and send her my credit card statement showing the charge.
Also, nothing happened.
I called again today and the rude representative also told me that nothing
could be done.
I have been waiting very patiently for your company to process a simple
$15 replacement order of 2 yuccas and 3 hibiscus plants. The first order
was a rip-off and disgrace - 3 dead sticks and 2 rotten bulbs.
From: Honeycreek--Customer Care
[mailto:customercare@honeycreeknurseries.com]
Sent: Friday, June 23, 2006 1:12 PM
To: Larry
Subject: Re: Replacement order has not been shipped
Thank you, however, as we have previously stated, we are not showing that
we have received any correspondence from you at this time. If the
information was sent to us on 5/20, we should have received this by now.
You may want to contact your Post Office to see if they may be able to trace
the package. We are sorry but until we have received your Original shipping
label and letter, we are unable to make any type of adjustments.
Subject: RE: Replacement order has not been shipped
This is the 14th time, I have documented this - please stop asking the
same questions!!!!!!! I have also called every day for the past 2 weeks,
with no help from your company.
1) The original label was mailed approximately May 20 2006.
2) In a letter, I asked for full replacement.
3) I have received no correspondence through mail.
4) Please ship me ASAP a replacement order - you have my credit card #
and order on file
- 3 hibicus plants and 2 adams needles.
What more can I possibly say?
Larry
This message may contain confidential and/or privileged information. If
you are not the addressee or authorized to receive this for the addressee,
you must not use, copy, disclose, or take any action based on this message
or any information herein. If you have received this message in error,
please advise the sender immediately by reply e-mail and delete this
message. Thank you for your cooperation.
-----Original Message-----
From: Honeycreek--Customer Care
[mailto:customercare@honeycreeknurseries.com]
Sent: Friday, June 23, 2006 8:38 AM
To: Larry
Subject: Re: Replacement order has not been shipped
We are not yet showing that any type of adjustments has been set up.
When exactly did you send the Original shipping label back to us in the
mail? Was a letter included with this stating exactly what you were
needing? Have you received any correspondence from us in the mail? Please
clarify and be sure to include these messages so that we will know how to
proceed.
I mailed the "original" shipping label to the Bloomington, IL
address several weeks ago and it has not been received by your company.
I have now sent multiple emails/phone calls and your customer
service center is 100% unresponsive. Please reship my order -
2 Adam Needles yucca
3 Hibicus -
These plants were a major disappoint when received. The hibicus
were 3 sticks (no roots ). The yucca bulbs were rotting.
I have filed a complaint today with the BBB of Central Illinois for
your bad service. I am also contacting the attorney general's office.
On July 22nd, 2006, chicago90 added the following:
More bad news! Today I received both a fall catalog from Burgess - (Honeycreek sister company) advertising the same items that I purchased for 50% less.
Also a letter from Honeycreek Nurseries - "Susan Phelps" - no telephone#, that said this refund check is another exaple of Honeycreek continous efforts to satisfy our customers. (The check was for a fraction of the original sales order!).
I have since wrote back to note its all or nothing - Full replacement order or full refund.On Jun 23, 2006, Honeycreek Nurseries responded with:
"
On Sep 7, 2006 11:03 AM, Honeycreek Nurseries added:
This customer ordered $6.95 worth of plants in March. He emailed us on 6/22 that he had returned his original shipping label in May as required by our guarantee and was looking for his replacements. We informed him that we had no record of receiving the label. The customer then mailed us a proof of purchase and we processed a replacement for the plants which shipped 7/14/06. As you will note in the posting above, he wrote on 7/8 4:54 p.m. "As I have mentioned 20 times, my original shipping label was lost." He apparently suddenly found the label he claimed to have mailed to us in May and then said was lost. This was mailed it to us in a letter postmarked 7/10. At this time we have issued both replacements as well as a refund for the plants. "
On Jun 23, 2006, gardenguyaz Chandler, AZ (Zone 9b) wrote:
I ordered 3 hibiscus from HoneyCreek Nurseries on May1st, 2006. What I received were 3 dead sticks. Two of them did not even have roots on them. It looked like they had just broke them off a main plant and shipped me a dead stem. I was very disappointed. I will not ever do business again!
On Jun 23, 2006, Honeycreek Nurseries responded with:
"
On Sep 5, 2006 3:55 PM, Honeycreek Nurseries added:
A dmail was sent to this customer on 6/24/06, but we have not yet had a response. Our perennial hibiscus are shipped out as dormant root systems. Hibiscus roots do resemble tuber roots and look like pieces of roots. They typically do not have, by nature, the more typically appearance and shape that one might associate with a normal root system like you would find on strawberries, for example. A representive picture and planting instructions would be found in the planting handbook included in the order. We also informed the customer of both our refund and replacement guarantees and hopes he takes advantage of one of these if necessary."
we deal with alot of different nurseries and spend alot of money on our gardens every year. this has been my first time dealing with this company and find their customer service is much to be desired. first of all i Do understand that items will NOT be shipped unitl it is safe to plant, but they say to expect three weeks just to PROCESS and order. this in itself is ridiculous. i also am not satisfied with the fact that there is no where on their site to check on an order status. i had to send them three emails before finding out any information. i finally received an email yesterday stating that a PARTIAL order has been sent, but they DID NOT specify WHAT was shipped. i sure hope that the QUALITY of their items is better than their service or they will definitely be losing a valuable customer in the future.
On April 28th, 2006, cbtuisl changed the rating from negative to positive and added the following:
after contacting the company and posting on this site, i received a very postitive response. the ENTIRE order has been shipped. i would have been pleased just to have received a RESPONSE! It would be nice though if they could redesign their site to afford the customer access to their account and order/shipping status. it would omit alot of frustration and confustion on the customers part, as well as the company itself. if i have a pleasing response to the plants that we ordered this year, i will definitely consider placing orders in the future. On May 22nd, 2006, cbtuisl changed the rating from positive to negative and added the following:
i thought that once i was notified by the company after making my posting that their service would be acceptable. boy was i wrong. i was emailed that my entire order had been shipped. that was on 4/28. i have since emailed the company twice asking what date the order was shipped so that we could watch for it. they do not give me a date. my first order was placed on 4/6 and my second on 4/11 which i have received. what i want and need to know is when the shipment 31834872 left their premises. i am very skeptical at this point as to what quality plant i am going to receive. i am especially concerned about the roses as they should have been in by now. their level of service is never to the point, and i feel as if i am being snowed. i will never, ever deal with this company again.On May 22nd, 2006, cbtuisl added the following:
i am absolutely furious! i will be contacting the better business bureau. we placed our original order for 3 red willow hedges, 3 himalayan blue poppies, and 2 blue moon roses on 4/6/06. after not hearing anything i posted on this site on 4/27. on 4/28 i received a reply from the company that the ENTIRE order was shipped.
on 5/14 i received an email from the company stating that the entire order was shipped in two separate packages and if package 1 of 2 is not received by 5/26 and package 2 of 2 by 5/22 to let them know. on 5/22 again got on this site as i had not received my shipment nor did i get any response from the company. received an immediate response stating that an email was sent to us on 4/19 stating that the credit card was denied, and the order was cancelled!! we never received such an email, and neither do the dates correspond whatsoever with emails that we have received and what has transpired. if they had notified us as they said they did we could have re-issued the order or ordered elsewhere. it is too late now to do anything. if it would benefit me to take them to court i would...unfortunately all i can do i warn other people to stay away from this company.On May 26th, 2006, cbtuisl added the following:
follow up email from honeycreek was not to my satisfaction, therefore, as of may 24, 2006 i have filed a complaint with the better business bureau and consumer fraud in as to their incompetence and total disregard to this matter.On June 20th, 2006, cbtuisl added the following:
when i filed a claim with the better business bureau against honeybrook, i was very explicit as to everything that transpired. i could not have been any clearer. i have received correspondence from the better business office stating that they closed my case as they felt honeybrook had made a good-faith effort to resolve the matter! excuse me!! i sure don't know where they got their information from, and if i had the space to put all the correspondence i sent them on this site i would do so and let the public decide. no where, at any time did honeybrook even attempt to acknowledge any discrepancy in my statements, not did they make any effort whatsoever to rectify the situation. we learned the hard way never, ever to do business with them again. but you know what..its their loss, as when we deal with a reputable company they get our repeat business and our money, as well as directing future clients their way.On Apr 27, 2006, Honeycreek Nurseries responded with:
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On Jun 9, 2006 1:36 PM, Honeycreek Nurseries added:
This customer placed 2 separate orders with our company. The first order was placed on 4/6. The charge card used on this order was declined and therefore the order was canceled. An email was sent to the customer on 4/19 letting him know that the charge card had been declined and the order canceled.
The second order was placed on 4/11 using a different credit card. This order was processed and shipped in 2 packages on 4/22 & 4/26.
When the customer contacted us by email and posted on this site on 4/27, we though he was refering to this second order which was the only order we had on file (the first one having been canceled and deleted and notification already sent to him). It had just recently shipped and information was sent to him both by d-mail and e-mail letting him know this.
When he contacted us later in May, we realized he was refering to the first order, we explained the information above. While we are sorry that the customer's credit card was declined, we unfortunately do not have any control over how his bank processes his account. "
I ordered a bunch of items in the early spring. There were about 10 plants, which were not packaged appropriately. They were in small, flimsy, plastic containers surrounded by small cardboard, and stuffed in a plastic envelope. After going through the mail, when they got here they were all flat. Needless to say, none of those plants survived even after planting and tender care. I bought a bare root Peony tree, and it never rooted, it just rotted. I had a mixture of other bare root plants that have not survived. The only thing growing is my bare root hybrid tea rose, and it is struggling. Honeycreek’s warranty lasts for a year, but after 30 days (not enough time to see if the plant will do something), they will only reimburse you with replacement plants. I do not wish to go through all the work of planting all that again, just to have nothing grow. I never use this company again.
On Aug 21, 2005, Honeycreek Nurseries responded with:
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On Aug 25, 2005 11:43 AM, Honeycreek Nurseries added:
We sent the following D-mail to the customer on 8/22/05 and have yet to hear a response, but hope we will soon.
"Thank you for your recent posting on Garden Watchdog. We do wish that you would consider using our guarantee.
Our guarantee reads as follows:
1. Free Replacement! If any item you purchased from us does not live, for a free replacement just return the original shipping label, along with your written request, within 1 year of receipt. Replacement guarantee is void unless the original shipping label is returned.
2. Money Back! For a refund of the purchase price return the item and the original shipping label, with correct postage affixed, within 14 days of receipt.
If you do not wish to receive replacements of the same plants, you may request a merchandise credit to be used on a future purchase. Or if you know what alternative items you might wish to try, you can just let us know that as well when you send in your label and apply the credit directly yourself.
In other words, you don't have to get replacements of the same exact plants, we can give you equal credit of different plants of your choice!
We hate to hear that you had a problem with any of our plants. And more so, we hate to hear that you won't give us a chance to make good on the transaction!
By and large, the vast majority of orders that we ship out every year arrive in good condition and are successfully transplanted by the customer. We do not feel that your experience is representative of most of our customers and wish that you would give us another chance.
At any rate, we appreciate your comments, and hope that you have a wonderful season of gardening!"
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