This is an excellent company to deal with. I placed an order a couple of months ago, but promptly got a personal email letting me know that the items were not in stock yet, and asking if I would like them to substitute a similar, pricier item at no additional charge. I declined with thanks, but placed a second order last week and it arrived promptly and well-packed. Their prices are fair, as are their shipping rates. I will shop there again.
On Apr 20, 2006, Enchantra Farmington, NY (Zone 6a) wrote:
I placed an order for piece coir, and some organic fertilizers one weekend. The next week I received an email stating the piece coir was backordered. They charged my card for only the fertilizers. The people were nice to deal with over email. My only gripe is that once the backordered piece coir was shipped, I never received a notice it was being shipped so I could have watched for it, and looked for the charge to my account. For all my trouble in waiting for the piece coir though there was this small paper bag inside the box with the piece coir that was full of all these amazing product samples like different organic fertilizers, a small pH tester, and covers for hydroponic pots (I have no use for these, but they were certainly interesting.)
On Aug 31, 2005, PlantMomto3 Nevada, MO (Zone 6a) wrote:
I placed an order through the company's website on Monday for coir and received my product on Wednesday! This is the second time that I have ordered from this company and have been very satisfied with the ease of ordering and prompt delivery.
On Feb 11, 2005, mlm01 St. Louis, MO (Zone 5b) wrote:
We have a Worm's Way in St. Louis and I have been there many times. The staff is very knowledgable and EXTREMELY nice. They have everything on the website and more in the store. I have been very satisfied with everything I purchased from them and I highly recommend Worm's Way.
Really terriffic staff and store. I went in completely blind as to how to garden indoors with HID lights and the staff at Worm's Way created a system for me that didn't break the bank and I could completely use in my limited space in the sunroom. And, any questions I have they have been really great about answering...even when I've called 4 or 5 times in one day! Highly recommed an in-store visit, or call the mail order. They were helpful too! And fast on delivery of items I ordered before I went to the store.
I live near a Worm's Way store in Indiana and have shopped there for years. Prices aren't always cheap but it always comes out better than ordering something through the mail and their selection is good. Never ordered online from them but the website is pretty sharp.