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I received my yellow twig dogwood and harry lauder walking stick this past week. The yellow twig was larger than shown online which was a real plus and very healthy. The Walking stick appears healthy, good root system. I have absolutly no experience with the walking stick, so I assume the one stemmed shrub is the way its supposed to start out. It does have several buds on the stem where I think the next branches will appear. All in all happy with their shrubs and already ordered another. Will report back on the walking stick, although I do know they are slow growers. I will use this company again. As for shipping costs, ALL online plant companies charge high shipping costs, after all they do have to employ people to properly package the items.
On May 5th, 2009, plantgnome added the following:
all items planted from this company are thriving. Great plants, shrubs etc. nice customer service and well packaged plants. Still very happy with this company-will continued purchasing from them.
Beware! You cannot cancel orders with Nature Hills. Their order confirmation email says you can, with a small fee, up until your product is "shipped"...but you really can't.
When I tried, I was told there is a longer and more restrictive policy somewhere on their site that states you can't cancel if there is any kind of packaging process going on.... I guess I wasn't supposed to trust the emailed policy they sent me.
It gets worse, because "selecting items from inventory" is a "packaging" activity according to them and, therefore, creates an uncancelable order. So, they have been "selecting items from inventory" for a month now...and won't let me cancel the order. Think about it...when are they not "selecting" items or doing something that they can consider "packaging" or "shipping"?
I was shocked at how they treated me when I sent them the language from their own order confirmation email. They got defensive instead of trying to provide customer service.
In short, I will never do business with them again. Any company that is misleading like that and then follows up with classic customer-no-service is not to be trusted again.
PS - My only other purchase there arrived with half the plants dead. I considered this a risk of mail-order plant purchases and wasn't upset (they were inexpensive). Of course, after this current issue I am upset. :)
I hope these new plants arrive alive!!!
On Apr 3, 2009, Nature Hills Nursery responded with:
I want to apologize that you had a negative customer service experience. We would be more than happy to take a look at the situation for you. If plants arrived damaged, then we can try and set up a damage claim (that will depend on how long ago the damage occurred).
When it comes to cancelling orders, we can up until they are sent to the warehouse. Due to the volumes that we do, orders are sent to packaging by the hundreds and it can take a few days for the warehouse to get through a pile. Once it gets to that point, we would have to halt the entire shipping process to manually search through hundreds of orders. It is just isn't feasible to hold up shipping on a large number of orders to try and stop one from going. That is why we don't cancel once it gets to that point.
However, if your order has been "gathering items" (which means in packaging) for that long of a time, then there might be an issue with the order. If you could send us an e-mail to info@naturehills.com with "packaging issue" in the subject line, we would be more than happy to look into it. If we can cancel it, we certainly will. If not, we can try and get a status on the shipping. Let us know and we will try to resolve the situation the best we can. If it was a mistake on our part, we would like to try and make it right for you.
On Jan 15, 2009, knowshofosho86 Watkinsville, GA wrote:
I bought a couple twenty dollar pomegranates, this fall and was expecting delivery around December. The trees came in right as expected but were smaller than expected. I was hoping for 3-4 foot trees that way I could expect fruit within the next few years. When the trees came in they were 1 ft tall, but were packaged great and I'm sure they will make it just fine. Next time I will shop around for large stocks but I'm fully satisfied and told my dad where to find some small stock since he does not like digging big holes.
On Dec 30, 2008, brenkizmer Santa Clara, CA wrote:
Ordered 4 bare root Crepe Myrtles in October, was advised they would ship in December, shipment arrived December 29th in excellent condition, wonderful Tennessee mud on the roots with a wet paper towel wrapped around. Good instructions on planting. They are in the ground (California adobe) and looking forward to spring. This company has good relations.
My purchase from Nature Hills turned into the single worst customer service experience I have ever suffered. I received bad products and could not get anyone to help. Oh, they know their "terms and conditions" by heart, but they have a LOT to learn about taking care of their customers. It seems they at least are now paying attention to the folks who use The Garden Watchdog as witnessed by the many recent "company representative" responses. It makes you wonder why they didn't just give good customer service from the start.
On Nov 3, 2008, Nature Hills Nursery responded with:
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On Nov 4, 2008 9:17 AM, Nature Hills Nursery added:
We certainly apologize that you had such a negative customer service experience with us. We would be happy to review the situation and see if there is anything we can do to assist you. We do have to work within the terms and conditions that were agreed to upon at the time of the order. If you feel that these terms were not met, please e-mail us at info@naturehills.com with your name and order number (you can reference this post also) and we will see if there is something more we can do.
I ordered some BlackEyed Susans (Indian Summer) from Nature Hills Nursery and they arrived in less than pristine condition. After one email back to Nature Hills, my 4 plants were replaced with no questions asked and with a very apologetic tone to their correspondence. As I add more shrubery and plants to my yard, it will be Nature Hills Nursery as my first choice!
On Oct 17, 2008, _greenman_ Van Alstyne, TX wrote:
The plants arrived on the 2nd of October and I am always impressed with the packing and the quality. They were in the ground in a hour after receiving them. I am a big fan of your Easy Elegance roses. They are truly disease free. I continue to add to my rose collection using them after most of the grafted roses I had died. I appreciate your excellent plants. Keep up the good work.
On Sep 26, 2008, DeeCee_4 Chicago Park, CA (Zone 8b) wrote:
I am now into my 13th day of waiting for my plants to be shipped and am already disgusted. Although it does say shipped in 10 to 14 days, that is generally the worst-case-senario for most mail order companies during a very busy time.
The first ten days my order was being "processed". For the past three days my plants have been being "pulled from inventory." (MInd you, I'm talking about 5 groundcover plants in 3 inch pots and a 1 gal. perennial flower) but for some reason, they're still being pulled from inventory. Absurd!
I hold little hope that when, and if my plants finally get here they will be anything worth planting and the $77 shelled out.
I had hoped to get some sort of root system started, but that's not likely to happen at this late date. I am enjoying the 4 and 8 foot trees I ordered from a more reputable company on the same date and which arrived and were planted with-in 5 days.
If you smoke, you are at a much higher risk of getting cancer. If you order from Nature Hills, seems you've got a pretty high chance of getting burned.
On October 11th, 2008, DeeCee_4 added the following:
Plants arrived Oct. 3rd. Pathetic and puny. A variagated grass I ordered is not variagated. None of these are well grown, well cared for plants.
I've planted them, but they are definately not what I paid for. I would have been ripped off at half the price. I've seen better at a back-lot, throw-away clearance sale.On Sep 26, 2008, Nature Hills Nursery responded with:
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On Oct 21, 2008 3:04 PM, Nature Hills Nursery added:
We want to apologize that you had such a negative experience with Nature Hills. Feedback, whether it positive or negative, helps us to identify our strengths and weaknesses.
Sometimes it can take the full 10 to 14 days for an order to ship. We try to ship orders at the beginning of the week and devote the last part of the work-week to preparing orders for shipping the following week. Once an order goes to the shipping center, your account will display that the items are "being gathered from inventory." At that time, our crews are pulling plants from the greenhouse and moving them into the packaging center. At the packaging center, the plants are being prepared to be boxed and shipped. Depending on what day you order, it can take closer to the full 10 to 14 days to ship.
This might explain why the status said that items were being gathered for several days, but it does not explain why the plants arrived in the condition that you described. We pride our self on shipping quality plants. I am not sure of the details surrounding the shipment, but it sounds like we failed in this case. Again we apologize, and we certainly want to make this right for you. If you could contact us with your name and order number, we can do our best to resolve the situation. We would appreciate it if you give us the opportunity to make it up to you.
I love Black Locust trees, but was unable to find any in our local nurseries. I ordered 4 of them from Nature Hills, 2 for me and 2 for my daughter. They arrived and we planted them and they are doing fabulously. The plants were dormant when they arrived, but quickly came to life, and are growing very well. I keep them well watered, and applied compost to help them along. I'm very pleased with the trees, and will enjoy them for many years to come. Thanks.
I ordered a Shamrock Linden tree on June 11, 2008. It arrived a week later dried out, leafless, with the tip folded over. When I contacted Customer Service, the representative said that the tree was "dormant" and would break dormancy within 90 days (also that the tip would straighten out). I planted it immediately. After 90 days, the tree had not changed appearance. When I again contacted Customer Service, I was told that that item was not in stock, and I would not receive a refund. I would recommend never dealing with this supplier. They ship bad product and do not stand behind it. There are thousands of other nurseries that ship excellent goods, and gladly.
On Sep 3, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 8:57 AM, Nature Hills Nursery added:
It is not uncommon for bareroot material to take several weeks to break dormancy, and it can take up to 90 days. Since bareroot material is shipped and harvested when it is dormant, we are limited on times that we can ship. For those in cooler zones, material is only shipped in the spring as this is the safest time for transplanting bareroot items.
Through conversations with this customer, we were able to reach an agreement that fell within the terms and conditions posted on the site. A new plant was shipped and the issue has been resolved.
I too was duped, Very sad that a company that seems to have so many positives would not care about the negative experience of others so that they may in turn shop with them again. Bryan explains the return policy with such ease, I am at fault I should have read the return policy myself I bought 2 plants a pontiella, and petit blue that doesnt bloom until late in the year not one bud or sign of life. The pointiella came with green leaves, and brown stems, by July all brown. Why would Nature Hills think someone would want to buy plants that failed at half price with a shipping fee? Because they don't think, they know you won't.
On Aug 29, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 9:27 AM, Nature Hills Nursery added:
Unfortunately, there is always a risk of failure when it comes to transplanting live material. Temperatures, soil conditions, water levels, and other environmental factors can impact the growth (or lack of growth) with a newly transplanted item. That is why we offer a no questions asked replacement policy. We can sent replacements in the first year for half the price paid for the failed item plus the shipping and handling. This policy is stated in the terms and conditions.
If an item arrives damaged due to the shipping, we will replace it if we are notified of the issue in a timely manor. Damage requests have to be submitted promptly so that an investigation can be conducted if needed. If the damage is reported after we are able to put together a claim, then we are only able to rely on our standard replacement policy."
I ordered several plants for my new garden from NH in early April. A third of the shipment arrived within two weeks. 3 "dormant" sweetspire and a twisted lavender redbud which i planted immediately. All are doing well.
By mid-May, I hadn't recieved the rest. By May 21 I was getting concerned as I would be leaving for vacation for 3 weeks. I phoned the company and they seemed suprised that I had not recieved my shipment. The rep however asked me when I would be returning from vacation and guaranteed me the shipment would be sent the week of my return. It was.
In June I ordered a Northern Sun Forsythia. It arrived in a dormant state, was planted and is doing well, although it too looks as if it was grown against a wall with branches only on three sides.
Last week, my "Carnaby" clematis bloomed ... it's not Carnaby. It's been identified as HF Young. I emailed NH, got a response back within 2 days and was given a store credit after providing them with a picture (of course, they were out of Carnaby and don't plan to carry it again).
No other questions asked.
Last weekend I ordered fall bulbs. I haven't used my credit yet because I was told I needed to do it by phone. They weren't open on the weekend and I wanted to take advantage of the free shipping which ended on Sunday.
This is my first experience with a mail order nursery. If there had been no complications, I would give them a positive rating. All the plants that I have recieved have been packaged with great care and all the dormant specimens have bloomed.
On 5/7 I received and planted two dormant bare root dogwood trees. After a month I saw no signs of life and contacted the company and got a response back from Bryan who advised me that it can take 90 days for a dormant bare rooted tree to break dormancy. Well I still have two "dormant (dead)" trees. For a one time replacement I would have to pay half price, plus s/h. No guarantee on the replacement. I lost $48 dollars and wasn't about losing more. Wish I had found this web site prior to my ordering.
On Aug 7, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 10:39 AM, Nature Hills Nursery added:
One of the risks when working with live material, is that there is the possibility that a the item will not survive the transplant. There are so many factors that can contribute to the loss of a plant, including extreme temperatures, less than ideal soil conditions, or unpredictable weather patterns. We try to offset these obstacles by offering a no questions asked replacement policy for half the price paid for the item lost and the shipping and handling. This allows are customers to replace items without having to submit a claim, send in pictures, etc."
Nature Hills has a very liberal return policy--for themselves, not for their customers.
In May I ordered 5 plants (bare root). They arrived mid week so I heeled them into a raised bed planter until I could put them in their own pots. They broke dormancy and everything was looking fine. Then one by one the leaves started withering up. Out of the five only one is alive.
When I called to discuss replacement or refund with the company I was informed that I could replace them by paying 50% and shipping. Refund is not an option. After I expressed my dismay I was told that it is clear what the policy is in the guarantee section of the website.
Well, that's fantastic except for my plants never made it into the ground before dying so basically they were shipped, heeled in, broke dormancy, potted and then died. Nature Hills thinks their solution to this is acceptable. I don't and I hope you don't either. Save your money and don't spend with a company that won't honor the customer or back it's product's viability.
On Jul 29, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 10:45 AM, Nature Hills Nursery added:
When shipping bareroot items, we can ensure that the material is viable when it leaves the warehouse. However, it is impossible to guarantee the growth habits once an item is planted. Environmental factors, among other things can prohibit the growth and success of a plant.
We try an offset these unforeseen issues by allowing the customer to replace any plant that doesn't make it for half the original cost that was paid, along with the transportation fees. We certainly will stand behind our products as stated in the terms and conditions that were agreed upon at the time of the sale.
We have ordered from Nature Hills Nursery for several years. In every instance the plants have arrived superbly packaged and in excellent condition. We regularly order from nurseries like White Flower Farm and our experience dictates that NH is among the very top nursery stock providers.
Ordered 3 rose bushes, received about a month ago. 1st - although some were described as possible container plants, NH could not tell me anything about whether I could grow them in containers and overwinter them inside in zone 5. (Later, it turned out Home Depot could even tell me more about this re: their rose bushes.) Worse - 2 of the 3 have shown no signs of life, and seem if anything to be deteriorating, although the 3rd is "coming out of dormancy" under the same conditions. At one point someone at NH told me the plants might just need more time to come out of dormancy, but if they didn't, they would be replaced. More recently I have been told I will have to pay 1/2 the price again, PLUS shipping, for any replacements. In contrast - I ordered a rose bush from another online grower. They have not shipped it yet b/c they watch the plant for a couple weeks to make sure it is healthy and ALIVE when they ship it - I prefer this, although it causes later shipping.
A more minor criticism - the 4th plant I got from NH - a cherry tree - looks like it was grown up against a wall, w/growth exactly on 3 sides, on a very even plane. It is very young and I don't want to overprune it to even it out, even if it begins to get branches on the 4th side - I hope it will not end up w/most or all of its growth on 3 sides and a balance problem.
On Jul 14, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 10:54 AM, Nature Hills Nursery added:
Unfortunately, there is always a risk of failure when it comes to transplanting live material. Different environmental factors (such as temperatures, soil conditions, and amounts of water) can impact the growth, or the absence of growth, with a newly transplanted shrub. If a plant it unable to survive the shock of being planted, then we can always replace the item for half the price paid plus shipping without question.
If an item arrives damaged due to the shipping, we as that we are notified immediately so that the proper course of action can be taken. If the damage is reported after we are able to put together a claim, then we are only able to rely on our standard replacement policy."
Please head warnings for this company! They use your money immediately and make weather excuses for not shipping product in time frame listed on their site just as many other negative experiences list. My experience: Placed approx. $100 order June 9, 2008. All items showed will ship in 10-14 days. My credit card charged immediately for full amount June 9th. June 25th contact company for when final 3 of 5 items will be shipped. Company rep, Bryan, replied sent to packaging.......ship any day. No emails as to items shipped and no product, so contacted June 30th. July 1st email said had delays of product due to flooding in other states. Also said wanted to wait until after July 4th. How is product delayed AND in packaging??? It is now July 9th, no emails, money gone, no product. I have notified Patti I will be contacting BBB upon no product by end of next week. Too hard to get plants going in July and August around here and the company is only a three hour drive from me and knows this.......would have ordered another place knowing the shipping would be so late. Also had an issue with charge for one tree. Sale was changed to better price the day I ordered, but was charged previous price. Said can't do anything about it but give me discount on next order. Not a chance on another order after all this!!!
On Jul 9, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 11:13 AM, Nature Hills Nursery added:
Weather delays are certainly an issue when shipping plant material. Mother Nature can sometimes offer up conditions that restrict us from safely sending viable material. We try to adhere to the shipping times posted as much as possible, but we want to make sure that the order is received in a satisfactory condition for the customer.
Better communication between the warehouse and the call center certainly could have improved this situation by allowing us to keep the customer informed. That is an area that has improved and will continue to improve as order volume increases."
Received my order yesterday and I am really impressed with service, and the quality of the product. I have bought a lot of nursery stock over the past fifty odd years, but must say that this is without a doubt the best quality of Apple and Plum trees I have ever received. And the price was right too. Thank you. Nice to see there are some really very professional people in the business.
Jim., Upstate New York http://www.hammondenglishshepherds.com
Bought a tree from them, dead on delivery. I email them and did not get any response. I am not going to waste my time trying to get half credit for $25 tree. I am glad that this happened in my first order.
Wonderful experience with this company. Their packing for shipment was supurb. My 2 nice size butterfly bushes arrived in excellent condition. Not a leaf out of place and each pot was still moist.
I certainly will shop with this company again. They are nothing like Garden's Alive poor showing who could not get their e-mails to the right address. I received info on two occasions for someone I never heard of. BEWARE of Garden's Alive!!!!
On July 24th, 2008, grabb added the following:
I cannot understand this company getting ANY negative feedbacks. Everything I have gotten from them have arrived in great condition, and are blooming within 2-3 days. Their shipping is quick and packaging of each plant is the best! Also, I have great communication with them, either via phone or e-mails. Jeff is wonderful - you might want to try to reach him.
I ordered 2 shrubs from Nature Hills in late March with a confirmation of shipping in late April. They shipped them on June 3rd and I received them June 9th. When I opened the boxes up I discovered that both shrubs had leafed out but the top half of both of them had died. the leaves and blossoms had withered up. I immediately emailed the company. after 4 emails and no response I called them. I took pictures of them and sent them to them. I received an email from them that they would send replacements in about 10 days. yesterday I received a phone call from a Patti who explained that they were just dormant and it would take 60 days to come to life...they are not dormant..they are dead. one was a viburnum and the other a hydrangea..after spending $78 dollars on them. please beware of this company and their useless guarantee..they do not stand behind it. I have registered a complaint with the Nebraska Better Business Bureau and perhaps they can get somewhere with them..do not buy anything from them. I have learned that it pays to investigate a company before you spend your money. I will be buying at Lowes or Home Depot from now on..
On Jun 23, 2008, irishrose7 Independence, MO wrote:
I ordered 10 Viburnum Nudum 'Winterthur' bushes from Nature Hills. They arrived in just a few days and looked like they couldn't wait to 'leaf out'. They are in the ground now and are looking great (for newly planted bushes)! We have had 2 other winterthurs for about five years now (purchased from another nursery) and have really enjoyed their beauty all year long....when they are leafing out in the early spring, when they get their lovely blooms in spring, when they turn pretty red, purple and burgundy colors in the autumn and then put on pretty little blue/black berries for the birds to enjoy in the winter. The bushes we received from Nature Hills were quite a bit larger and than the first two were and we paid twice as much for them. I won't hesitate to order any future plants from Nature Hills.
I ordered a "beauty bush" from this company. The bush arrived looking quite dead without any leaves . I planted the bush anyway (thinking it was dormant) and sent the company a quick email to let them know what happened. They agreed that the bush was dormant but that it would take up to 90 days to "wake up". I don't know how everyone else feels but I thinks its absurd to ask a customer to wait 90 days to see if a plant that looks dead is in fact dead. So far, they have not replaced the bush or given me a refund.
I received 4 mimosa trees and a grape myrtle from Nature Hills via. UPS. When I removed the "sticks" from the packaging, I was very skepticle that any of the "trees" would grow. They all looked like dead twigs with no root system or green leaf growth. I immediately planted them and shot off an email to Nature Hills describing the condition of my plants. They responded quickly to my email explaining that my trees had been refrigerated and were dormant. I should be patient and give them 30 to 90 days time to develop a root system and grow....Sure enough within three weeks all five plants began sprouting leaves. I am very happily surprized as I have had worse luck purchasing trees live locally.
Jim Bumb
Indianapolis, IN
On Jun 17, 2008, Kenjaminc Thief River Falls, MN wrote:
After reading the negative comments I was rather surprised. The packaging was far superior to any other I have seen and the Dolgo crab apple was much larger than expected. When we first received the box, we carefully opened it and set the trees in the basement as we were a little too wet to plant right away. At first glance I thought that there had been some slight damage to some of the branch tips that would need some pruning prior to planting. When we were ready to plant after a couple of days, and upon closer inspection, we noticed that the branch tips were not damaged at all, but rather they were budding. What an impressive packaging with all the moss to protect the roots and to keep them from drying out, and there was quite a root system, even on the smaller Honeycrisp apple trees. Now that they are in the ground my only problem is to figure out how I am going to keep the deer and the moose away from them during the winter months. I cannot wait for the next 5 years to pass so that we can enjoy those delicious Honeycrisp apples. I do hope they survive our tough Minnesota winters.
I will definitely be ordering again.
On May 20th, 2009, Kenjaminc added the following:
It seems that I cannot post a completely new post, so I will add this and hope that it is read.
I want to take this time to comment on the service from Nature Hills Nursery. The two replacement Honeycrisp apple trees arrived on Tues. May 12. I had to wait until Sat. to plant them. When we opened the box, I was so surprised to see such large trees and that they were absolutely full of buds. They are planted now and along with the Dolgo that we got last year are looking great. Full of buds, all three of them. If anything happens to these trees now, I know for a fact that it will be my fault and I will have to put my black thumb away.
These Honeycrisp trees were a replacement for two that had not survived the original shipment. I contacted Jeff at Nature Hills Nursery and was told that they were possibly still dormant and to give them some time to break dormancy. After 2 months and still no life seen, I contacted Jeff again and sent him a couple of pictures of the plants. He agreed that they were not living and immediately set me up with a fresh order to be shipped the next spring. No problem, no hassle, no run-around. Just a very professional approach to a problem from a customer. It was a long wait, but unavoidable in this situation. Seasons are what they are. I really cannot understand some of the negative comments about this business. Maybe if they would have some patience and actually take the time to contact the business in a more positive way, they would have a less stressful life. I am thankful that I paid no attention to any of them. This is a great company and I will be back in the future.
When I before ordered this tree from another place it arrived dead. the one I got from Nature Hills was in very good shape and had planting instructions included so I planted it and boy is it ever doing well. I am happy with it as I have been looking for a tulip tree for a long time. It was shipped packed well and with no problems.
Material send was not packaged properly virtually all the$1200 worth of material is now dead. I know how to plant and maintain, you are better off throwing your money away. Warrenty- I got about 1/2 replaced , but I got a call saying some things woudld not be in until next year do you want to change material. Turns out the replacement is not exchaged by cost but by piece so my $22 plant got replaced with a $5 plant. By the time I was done taking pictures , paying for shipping, replanting what is probably the same poorly extracted material I would have been much better off buying local higher quality, less quantity or going to Home Dpot and getting better quality. Dont be ripped off, this place is a scam.
On Jun 3, 2008, Nature Hills Nursery responded with:
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On Oct 22, 2008 1:57 PM, Nature Hills Nursery added:
Nature Hills has worked with this customer and a solutions was reached to replace the failed items. "
I ordered 15 Hybrid Poplars from Nature Hills Nursery.. I just received them today and I am simply amazed at the quality! I have been ordering online for years. From many different places. NEVER have I received any trees of the quality that Nature Hills has just sent me.
They not only have a repeat customer, but I wouldn't even think of ordering from anyone but them from now on! They are THAT GOOD!
I recently placed my first online order with Nature Hills Nursey after finding they had exactly the plants I wanted after seeing them at the New York Botanical Garden. In just 3 days time I received the most beautiful, healthy, vigorous and lovely plants I have EVER ordered online - two perfectly formed Hosta seiboldiana 'Frances Williams'. I've ordered a lot online from other companies and have come to expect small weak plants that generally don't take off until year two. These big strong beauties already look completely at home in the garden. I will always start my online shopping with Nature Hills Nursery from now on. Kurt-Owen Richards
My experience with Nature Hills was really positive. I have never ordered from them before, so when I received the wrong potato vine, not only did they apologize, but they're sending me the correct potato vine immediately.
Because of the professional way they've dealt with this situation, I would definitely use Nature Hills again, and I would recommend this company to fellow gardners. They have excellent customer service!!!!
Ordered a green gage plum tree and it got here just when it was pushing leaves out. I planted it then moved it the next day...then moved it again the day after that. Now in its final home this tree is putting out alot of growth!
I received the beautiful "Red Heart" Rose of Sharon today in perfect condition. The plant was larger than I expected (over 3 FT) with a wonderful root system. This is my second order with your company and I couldn't be more pleased. Thanks very much,
Annette Nelson
Granbury, Tx.
On April 11, I ordered 4 bareroot Smokebushes (Velvet Cloak). These arrived when promised. I followed the planting instructions that came with the plants. My smokebushes are now spouting forth beautiful purple leaves. I also ordered 6 dwarf burning bushes from this company last fall and all are doing very well, are healthy, and are growing. No complaints here!
I ordered buffalo grass and blue grama grass plugs for a hands on demonstration that the local UN-L Extension Service Office is putting on at our lawn. The plugs arrived well ahead of schedule in great shape and as green and moist as anyone could ask for in live plant shipping. We are ready to plant a water saving lawn.
I ordered a Brandywine Maple Tree. It arrived last week. When I opened the package the top 12" of the tree was broken and had to be removed. I planted the tree immediately. I notified Natures Hills of the damage and they said the tree would still grow fine. I was happy with their answer. That evening I received a call from the Customer Service Manager who was calling to let me know that a new tree would be shipped to me free of charge. He said that even though the first tree would grow just fine they wanted me to have a new tree in perfect condition. Yesterday I received the 2nd tree. It arrived (in perfect condition) with a fantastic root system and buds already developing on it. I planted that yesterday. I'm looking forward to seeing my two trees with leaves this spring. Thank you Nature Hills - I will definitely be back to purchase more in the future. Kandi, Lake Mills, WI
Beware of this nursery! My experience is like the other negative comments. I ordered a ginger gold apple tree. The 4' tree came with a single 8" root. When it failed (big surprise there), I called for a replacement. The amount of effort to get a new tree is amazing. Two phone calls, multiple emails - but the worst part is that I have to pay again for shipping and handling. In more that 30 years of ordering plants from mail order nurseries, this is a first. DO NOT BUY FROM THESE PEOPLE UNLESS YOU ARE WILLING TO THROW YOUR MONEY AWAY!
On May 4, 2008, 9kittymom Bartlesville, OK (Zone 6a) wrote:
I received a Crusader Hawthorne and a Bursting Heart Burning Bush and two different lilacs from Nature Hills about a month ago. I am very pleased, all of them are leafing out nicely and one of the lilacs even has a bloom. They were packed very nicely and I will be happy to order from them again.
=^..^=
Outstanding! Last year I was very impressed with the products provided and quality service. This year, they are already off to a great start, with quick and effective responses. I don't expect the lowest prices from Nature Hills, but the trees are always of superior quality and reasonably priced. To date, everything I've ordered from them is still alive. The better survival rate does make them the best bargain in the long run.
I ordered an elderberry and a virginia creeper plant. They arrived promptly and were packed very well. Both plants were in very good condition.
On July 23rd, 2008, yippee1999 changed the rating from positive to neutral and added the following:
Around the end of July '08 I was having problems with my Virginia Creeper. It seemed to develop some type of a disease, and many leaves were turning yellow and had brown spots.
When I called Nature Hills for advise, it was suggested that I call the horticultural department of a local university or something to that effect...that they would have information for me on plants in the area and problems they might encounter. When I told her that didn't sound very feasible...and that I suspected I would run into a dead-end..being transferred repeatedly from one department to another... she said that unfortunately there was no one there at Nature Hills that could answer my question.
Seeing as I am a customer of theirs, I was rather disappointed they made no effort to assist me and just tried to pawn me off to someone else. And I am also very surprised that the rep would even say that no one there could answer my question. I mean, wouldn't one think that a place that sells plants would know a thing or two about plant disease?!
