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|On Jul 13, 2017, mcrosby57 Arlington, WA wrote:
Purchased Black Eyed Susans and Echinacea plants. These plants are perennial. I was hoping for plants that would be mature enough to bloom this year. Plants in May (prime planting time for Puget Sound, zone 8, area). All plants died to the ground immediately. About 4 of the 7 are now showing green leaves to start the season. It is the middle of July. I checked the soil ph, I have watered appropriately, the soil is well draining. The plants are planted in full sun, according to directions. I think the plants I have will survive but most likely will not bloom this year. This should have been noted in the instructions. I could have started these from seeds so much cheaper. I feel scammed. I should have read reviews here, first.
|On Jun 22, 2017, rochester12 Rochester, MN wrote:
I have purchased a number of trees/shrubs from Nature Hills Nursery and the reason I am rating them neutral that most of the plans were fine except for a couple (sassafras, tulip tree) and poor replacement policy. Tulip and sassafras (same problem next season) trees did not took off and died. Here is the standard response for replacement: "we offer a 1-year warranty as a courtesy to our customers. We require our customers to call and speak to a customer service representative when placing a replacement order. This ensures there will be no confusion and the request will be completed at that time. With our 1-year warranty you would be responsible for 1/2 of the current selling price plus shipping." I have bought tulip tree (about similar size) from Arbor Day Foundation for a fraction of the price and it is thriving; just got sassafras tree (again about similar size, but for a fraction of the price) from Growers Solution at Amazon and it looks gorgeous.
|On Jul 4, 2016, Fidelis Amana, IA wrote:
I purchased a honeysuckle vine from Nature Hills in early June. The plant arrived in a timely manner, but was completely root bound. I planted it and thankfully the hardy little guy seems to be doing fine, but I would be hesitant to purchase again from them given the condition of the plant upon arrival.
|On Sep 26, 2015, PerformanceArt Abilene, TX wrote:
I ordered two avocado trees but they were never delivered. I contacted Nature Hills Nursery several times and my money was refunded. This took several months and it is now too late to get the trees before winter sets in.
|On Apr 30, 2015, Moonmist1 Danville, CA wrote:
Posted on April 17, 2015, updated April 30, 2015
On April 30th, 2015, Moonmist1 added the following:
Ended up receiving all plants I ordered, but still would not recommend. Too much trouble for so-so plants.
|On Jun 13, 2013, greenthumb60073 Round Lake, IL wrote:
I found this blog after placing my order with this company for the first time and needless to say I was very concerned with the number of negative comments posted on this blog. My experiences were similar in terms of the lack of communication between placing the order, eventual shipping of the trees and the immediate charging of the credit card.
|On Nov 7, 2012, Covey Springville, UT wrote:
Posted on November 7, 2012, updated November 7, 2012
On November 7th, 2012, Covey changed the rating from negative to neutral and added the following:
Bryan from nature hills reached out to me...he promised a delivery date and to better advertise the delivery schedule on their website..changing my rating to neutral to see if they perform.
On Nov 7, 2012, Nature Hills Nursery responded with:
"On Nov 7, 2012 4:17 PM, Nature Hills Nursery responded with:
|On Jun 6, 2011, ignatz713 White Plains, NY wrote:
Posted on June 2, 2011, updated June 6, 2011
On June 6th, 2011, ignatz713 changed the rating from negative to neutral and added the following:
An update to my experience with Nature Hills.
I was contacted by the head of the customer service department, as apparently this site is a live one and my note made a difference. It prompted the result I had hoped for initially, and I have to give credit where it is due. Sadly, whomever was online when I tried to resolve my year-long issue was ill-equipped to handle the matter, and went by the book.
As my conversation with the CS professional revealed, this was an unusual issue and had been ongoing since I first planted the products. I had tried to give the product(s) a chance, but to no avail. One out of the three seems to be growing well.
Ultimately, I will be receiving a refund for the plant which struggled last year and died this, and am duly enough satisfied with Nature Hills to exhort everyone to give them a try but to not go quietly when told to go away.
Thank you to Nature Hills and the head of the CS department.
|On Aug 11, 2008, anglnwhite Spokane, WA wrote:
I ordered several plants for my new garden from NH in early April. A third of the shipment arrived within two weeks. 3 "dormant" sweetspire and a twisted lavender redbud which i planted immediately. All are doing well.
|On Apr 21, 2008, yippee1999 (Zone 6b) wrote:
I ordered an elderberry and a virginia creeper plant. They arrived promptly and were packed very well. Both plants were in very good condition.
On July 23rd, 2008, yippee1999 changed the rating from positive to neutral and added the following:
Around the end of July '08 I was having problems with my Virginia Creeper. It seemed to develop some type of a disease, and many leaves were turning yellow and had brown spots.
When I called Nature Hills for advise, it was suggested that I call the horticultural department of a local university or something to that effect...that they would have information for me on plants in the area and problems they might encounter. When I told her that didn't sound very feasible...and that I suspected I would run into a dead-end..being transferred repeatedly from one department to another... she said that unfortunately there was no one there at Nature Hills that could answer my question.
Seeing as I am a customer of theirs, I was rather disappointed they made no effort to assist me and just tried to pawn me off to someone else. And I am also very surprised that the rep would even say that no one there could answer my question. I mean, wouldn't one think that a place that sells plants would know a thing or two about plant disease?!
|On Feb 26, 2008, patience1 Tulsa, OK wrote:
Back on January 31, 2007, via phone, I placed an order with a Nature Hills customer service rep. for two trees, which with shipping charges added cost me $73.89.
On February 28th, 2008, patience1 added the following:
My original comment should have begun with the statement: "Back on January 31, 2008, via phone........
Sorry for my mistake in listing the year of my initial phone order as 2007.
On February 29th, 2008, patience1 added the following:
19 business days later and still have seen no refund.
On March 7th, 2008, patience1 changed the rating from negative to neutral and added the following:
Nature Hills notified me that they refunded the entire amount of my purchase on Feb, 29, 2008.
Even though the refund should have never taken so long, I am pleased with the fact they tried to compensate for the delay, on their part, in the failure to issue a timely refund; by waving for me their policy of keeping $10 of every order that is canceled.
If this company did not have the policy of collection payment prior to the time the items shipped, than my complaint never would have occured.
Still I am willing to change my rating for them to a neutral.
|On May 7, 2007, RaiderLep Los Alamos, NM (Zone 5a) wrote:
On the positive side of the ledger, Nature Hills has provided me with excellent customer service. On the negative side of the ledger, I've needed to call upon customer service representatives at Nature Hills on numerous occasions.
|On Aug 23, 2006, JimEP Houghton Lake, MI wrote:
I ordered a tree- a dogwood during the clearance sale.
|On Jul 10, 2006, mrsninavilla Albuquerque, NM wrote:
Quality plants. However, they're very slow to ship. I placed an order on June 1st and the stated ship time was 14-17 days. I will receive my order this week, 40 days later.
|On Dec 20, 2005, BabyA Austin, TX wrote:
I ordered two trees, a mimosa and a bur oak, which were to be delivered in mid-November. I only received them last week. I received no advance notification that my trees would be late arriving, nor did I recieve any explanation when they arrived as to why they were late.
|On Aug 14, 2005, ilovecannas Houston, TX wrote:
about 80% of the tiny plants i ordered from naturehills was either DOA or died within days of planting. naturehills advertised well established plants, so i was not at all pleased with the very small plants i received knowing that i paid close to $20 for each of them. the reason why i'm giving them a neutral is because the customer rep i talked to was very polite about sending replacements, & the replacement plants i received were more satisfactory the second time around.
|On May 19, 2005, Itsme143 Washington, DC wrote:
|On Feb 26, 2005, papascott Topeka, KS wrote:
I'm giving them a nuetral SO Far! I ordered a Lilac and two trees late last summer, a Black Gum and a Bald Cyprus. I received a very small lilac promptly and it didn't make it through the winter even though it was mulched and sheltered. I called about the trees when the lilac arrived and was informed that they were bare root and could not be shipped until spring, even though my credit card was billed VERY PROMPTLY. I asked why that wasn't made clear when I ordered because I have had much better luck with fall planted trees here due to our very dry July and August months and ordered them with fall planting in mind, not waiting 6 months all the while having paid when the order was processed. So far, poor communication and I sure hope the trees are better than the lilac. I wasn't given any reason, although I did receive and apology from a supervisor when I asked to speak to someone other than the person I got on the phone. Stay tuned, comment will be forthcoming if and when the trees arrive.
On Feb 26, 2005, Nature Hills Nursery responded with:
"Thank you for posting your comments. I apologize for the poor communication you have received to date. All of our plant are guaranteed and we want to make sure your receive a replacement this spring. Please email me your contact information so I can contact you in regards to the replacement plant and an explanation of why the trees did not ship last fall. Again, thank you for bringing your situation to our attention. "