Posted on July 31, 2008, updated December 10, 2009
I ordered 3 roses and a catalog and it took three weeks to for them to arive an they were in very poor condition.One was dead with no roots at all and the other two were sickly and one has since died.I called and told them about the the dead plant and they did replace it quickly but since I have had the other one about a month they cannot replace it.The catalog I ordered took a month to get here I called and asked why it took so long and I was told they kept forgetting to mail it.In summery if you want half rooted sick roses and slow service(how do you forget to ship a 15$ catalog for a month)order from vintage gardens but I won't order from them again.
On December 11th, 2009, cowpea123 added the following:
All roses have now died.Will only by from Roses Unlimated and Chambles.What a waste.
I bought 4 roses from this company. They require the customer to indicate 2 substitutes at the time of the order regardless you want anything else apart from the ones you place the order for. That should have been a red flag right there.That's 50% chance of not getting what you want. Sure enough they sent me a substitute instead of my order of Cristata. I find it very dishonest that they force people to buy extra plants this way. They claim they have notified me about the change by billing me a different rose. What kind of notification is that?! They sent the bill via e-mail, which somehow never got to me and somehow they did not attach a hard copy to the shipment either. To say that I'm disappointed with this company is an understatement.
On September 1st, 2007, Lucy11 added the following:
Follow up: I received an e-mail to my complaint full of disclaimers. As per the seller it was all my fault they did everything by the book and I was a horrible and rude person. Finally I was told they would not let me buy any more plants from them (it looks like I had been granted a personal favor with my original purchase) Well...I guess I just have to consider myself grounded. How these people manage to stay in business is quite a puzzle.
I ordered some own root roses from this company in Spring 2006. The roses I received were so small they were barely more that tiny sticks with a couple of leaves. Despite everything I tried they didn't survive. I e-mailed the company and they promptly sent out replacement roses that were even smaller and also appeared to have mildew or fungus of some kind. As with the original order, they died as well. I didn't contact them again and just chalked this up to a lesson learned the hard way. I got much better plants from other own-root rose vendors for about the same money.
Ordered four roses. Two were in good shape and were of good size. A third was half their size, with less root development. The fourth, which seems to be dying, was tiny, just over 3" tall. It had almost no top or side growth, and very little root development.
I don't think the smaller two roses are going to survive.
I know they are struggling, so don't want to be too harsh. And I do genuinely appreciate their philosphy, etc. But I'm not working, and cannot afford the loss of plants that aren't up to size, don't grow, etc.
Granted this is a harsh climate. Bottom line - I won't order from them again.