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Comments regarding Chris Bowers & Sons Whispering Trees Nurseries

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  Feedback History and Summary  
28 positives
1 neutral
30 negatives

Comments:

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RatingAuthorContent
Negative Mrandmrsgood
(1 review)
On Oct 19, 2010, Mrandmrsgood Buckinghamshire,
United Kingdom wrote:

Like a number of other customers it seems I have been taken advantage of. I ordered some fruit bushes but they did not arrive. I have rung and rung and emailed Chris Bowers but no response. Judging from other people's experiences this looks like incompetence or plain theft! I live too far away from the company to make driving over there worthwhile even if I had the time. 30 for nothing is easy money! Has anyone out there bothered taking legal action? Otherwise, someone else out there will be sending another 30 on its one-way trip...

Negative Captain2
(1 review)
On Sep 2, 2010, Captain2 London,
United Kingdom wrote:

PLEASE DO NOT USE THIS COMPANY
I have never experienced such a rude and agressive service from any company. John Percy dealt with my simple complaint which was that I had ordered trees but the incorrect variety had been sent. I was accused of lying, of cheating and coning his company. I never asked for a cash refund just that the correct trees be sent as advertised but was accused of demanding money with menace. I only calmed down after reading the negative reviews on this site and realised that this is common practice for this company. Negative does not justify this service. Take this review as DOUBLE NEGATIVE

Negative sussexClaire
(1 review)
On May 1, 2010, sussexClaire Haywards Heath,
United Kingdom wrote:

First tree I ordered failed. I rang for a replacement but was curtly told I must have killed it. Being a first time gardener I didn't feel confident to argue. The other tree I ordered from them has grown but has turned out to be not what I asked for. (I ordered a flowering crab, the tree I've got is a cherry). I suppose that I should get on to them about it - but I can't face the aggro.

Positive siddevon90
(1 review)
On May 1, 2010, siddevon90 Leeds,
United Kingdom wrote:

Excellent friendly communication and advise re planting choices. Stock arrived promptly, is all growing well and healthily, even one or two 'extra's'! No problems whatsoever; highly recommended.

Negative zencey
(1 review)
On Mar 16, 2010, zencey Stockport,
United Kingdom wrote:

I ordered two trees from this company. They were very late arriving and when I queried this they were most unhelpful. When the trees eventually arrived one of them turned out to be a different species from that ordered. This was verified by the RHS ( I am a member). I contacted the company about this and received an unhelpful, disbelieving and rude response. I shall certainly not order anything else from them and would not recommend them to anyone.

Positive Jimmydee1111
(1 review)
On Mar 10, 2010, Jimmydee1111 Manchester,
United Kingdom wrote:

I am so pleased to read some support for this nursery. I feel sure the first few posts must be from the 'vocal minority'.
Ive dealt with them for countless years and have recommended friends who have dealt with them and been just as pleased.
Their range is quite amazing and everything's always arrived on time, grown well and healthily.

Positive Gabbyess
(1 review)
On Mar 10, 2010, Gabbyess Liverpool,
United Kingdom wrote:

Well I just recieved my trees in just 3 days and they were very good.
I ordered some a little earlier from an Essex fruit nursery and they took 6 weeks to arrive - and were smaller.
Chris Bowers did well by me.

Negative cpi
(1 review)
On Mar 2, 2010, cpi Gloucester,
United Kingdom wrote:

Ordered Espalier trees in October 2009. Money taken out of account but no trees. When phoning them they were very rude and abrupt. John Percy was a particulary beligerant contact. After many calls a package finally arrived but there was nothng inside. Contacted Bowers again and was accused of being a liar. Very unsatisfactory experience - when we asked to talk to the managing director to complain we were told the MD did not talk to customers. We are now left being 100 out f pocket and no trees. We would advise anyone to steer well clear of this company as they havent a clue when it comes to customer service.

Positive jollyjapes
(1 review)
On Feb 26, 2010, jollyjapes Weston,
United Kingdom wrote:

Received 5 assorted super columns as a Christmas gift and understood they would be delivered 'as soon as the ground thaws for them to be lifted' and sure enough they arrived early February, very well packed in straw in a stout carboard box by courier. I had a query about 1 variety (at the time of placing the order) it was dealt with promptly in detail and knowledgeably. The gift giver was recommended by a friend who bought several trees in 2008, all are thriving! Of course it is too soon to report on cropping but I have no hesitation in recommending the service and communication.

Positive jmilne67
(1 review)
On Jan 4, 2010, jmilne67 Bury St Edmunds,
United Kingdom wrote:

I always recieve my order correctly and on time and its always of good quality. I was moved to add my experience to a Nursery that has never let me down. I would certainly recommend them.

Negative AtWaG
(1 review)
On Nov 27, 2009, AtWaG Fordingbridge,
United Kingdom wrote:

Of three trees purchased in early 2009 two have failed.
On checking the company web site I see they offer no guarantee. These were expensive trees.
I certainly won't buy from Bowers again because if I had bought these at just about any Garden Centre in the UK I would have been able to get free replacements.
So, avoid at all costs - go to a good Garden Centre instead.

Negative stephanie16
(1 review)
On Nov 9, 2009, stephanie16 swanage, dorset,
United Kingdom wrote:

I wondered where my order was and was told it had been sent. Over a week later after many phone calls which were ignored, I was told that I should ring DHL! The nursery could not track down my order and although they promised to call back, they didn't. I rang again and told them that it was their responsibility to track down my order and Brenda (there are 2 of them there with the same name), put the phone down on me and kept doing so when I rang back! I then received an e mail saying that my order had been sent to the billing address (not the delivery address specified), and that DHL had a signature.The billing address is for sale and nobody lives there - so, their mistake for delivering to the wrong address. They did send a repeat order to the correct address but the package contained an old kettle!!!
DO NOT USE THIS COMPANY, THEY ARE DOWNRIGHT RUDE AND EXTREMELY UNPROFESSIONAL AND DO NOT DESERVE TO BE GIVEN BUSINESS.

YOU REALLY HAVE BEEN WARNED. IT IS MORE AGGRAVATION THAN YOU NEED.

Negative Australia4
(1 review)
On Jul 27, 2009, Australia4 Waterlooville,
United Kingdom wrote:

From my experiance I would certainly not recommend them. I ordered plants from this company in March 09 and the money was taken from my a/c 5days later.The order did not start arriving until the middle of June.There was a problem over the way I completed the on line instruction but I beleive this should have been obvious to anyone who took the trouble to check it.They would not accept any responsibility at all and my subsequent dealings with them to try and get them to complete the transaction were fraught and indicated that they have absolutely no concern for customer relations. .It is not possible to speak to anyone on the telephone who can make decisions,communication being by email.They did reply and it does have the advantage of providing awritten record of the matter.

Negative ClareD
(1 review)
On Jun 10, 2009, ClareD Rickmansworth,
United Kingdom wrote:

This is the worst customer experience I have ever had.

This company are rude, unhelpful and in my opinion fraudulent.
I ordered 5 fruit trees, and I received an order confirmation.
I then received my trees....... then I recieved them again..... They charged me for them twice. With most companies this would have been resolved with a phone call - not this one.

They told me this was my fault, I ordered them twice and I could send them back at my own expense.

I know this wasn't the case and consulted their web hosting site who confirmed that I had only ordered them once and the company should not have charged me twice.

Despite sending this company the evidence and asking them many time just to refund my money they have been downright nasty and rude, refused to give me the name of the person sending me anonymous emails, never returned a phone call and told me to put it in writing (which I had already done).

I order online and deal with suppliers regularly - some are better than others at dealing with customers but this company has surpassed anything I have ever dealt with before. I feel like they have stolen 103 from me and are relying on the fact that I am powerless to get it back

I can only recommend that you steer well clear of them and order from one of their competitors instead - I certainly will next time.


Negative supertrooper
(1 review)
On Jun 4, 2009, supertrooper london,
United Kingdom wrote:

Very rude on phone, I asked when my plants would be delivered (after emailing-no response). I was told there was no email confirmation of the order, I asked politely for them to check they even received the order and they said very abruptly that there was no point and that they were too busy, I asked them to cancel the order if they were going to be so rude. He said "name?" "address?" then "order is cancelled" and hung up on me. The order turned up 2 days later and of course the money was taken straight out of my account. What horrible rude people

Negative Katharine49
(1 review)
On May 15, 2009, Katharine49 Winchester,
United Kingdom wrote:

Chris Bowers has a great selection of unusual varieties of strawberries and I ordered some online in mid-February 2009. The money was taken from my account immediately. It is now mid May and there's no sign of them. I have emailed the company and received no response. I have phoned but there isn't even a voicemail message. Have they gone into receivership? Is the company still trading? I'd be grateful if anyone knows. If they are still in business they don't deserve to be by this performance.

Negative Cambridgepod
(1 review)
On Mar 24, 2009, Cambridgepod Cambridge,
United Kingdom wrote:

Drove 60 miles and visited this nursery - they prefer not to be visited and let you know it. I returned home and I placed telephone order. Received incomplete order via mail, no invoice or credit card receipt. Phoned nursery and they cannot find my order and claim never to send out invoices or credit card receipts or cultivation instructions so I don't know what I paid in the end!!! Nursery undertook to phone me back, nearly an hour ago, oh boy they must be busy.

It is very difficult to be a customer of this nursery and its a shame because they grow good trees with guaranteed root stock.

Positive richardkeys
(1 review)
On Jul 12, 2004, richardkeys wrote:

I asked for advice on planting apple trees in a difficult location (wet, 600 feet high on the edge of the Scottish Highlands). I received a detailed and helpful reply - and again when I asked for advice about soft fruit. Oh, and the trees they delivered were very healthy.

Negative mazzyw
(1 review)
On Dec 1, 2003, mazzyw wrote:

Having tried to contact by telephone all morning (answerphone - no opportunity to leave a message), I visited in person, only to find the site apparently open, but no-one around and the shop locked.

Eventually spotted someone who brusquely stated they were closed between 1pm and 2pm.

It would be helpful if they had signs to state the same...

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