I bought from this company years ago at the Newbury Show so I've no experience of their mail order. However, the plants I bought were still in flask. As I'd never grown a terrestrial orchid before, I was given good advice from the vendor and a leaflet explaining how to take care of Dactylorhizas being weaned onto soil. They were good sturdy plants, unfortunately deceased from a very dry summer and a flooded winter. Would definitely order from again!