Like a fool I ordered from this company even after seeing neg feed back, They had a rose I couldn't find anywhere else and since there were a few recent pos comments, I thought maybe they had gotten their act together, Wrong! Here I sit over a month later still waiting on said dark red rose that they have promised me twice now has been sent. They charged me a fortune for shipping, and they have charged my card. When I try to phone them, on my dime as there is no 1-800 number listed, I get a recording that says message center is full or something like that. They won't answer their phone and you can't leave a message. I e-mailed them and got a response after about 5 days, but it was more false promises. I hope they enjoyed the few bucks they got out of me because it will never happen again. They deserve to go out of business!
On Nov 11, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have asked this person for their order information and look forward to making them whole. The 800 numbers are not working anymore as result of switching to MCI. We given promised a "supper low rate" that turned into massive bill for whch we will not tolerate. We will get new 800 numbers shortly after looking into the best service possible.
There needs to GWD for phone company billing.
The regular phones get pickup from about 5 am to 8 pm.
I AM A SUPPLIER OF BENIFICIAL INSECTS. I DEAL WITH SEVERAL COMPANIES IN THE U.S. MY INITIAL DEALINGS WITH THIS COMPANY WERE OK. EVEN FRIENDLY. THEN I WAS "STIFFED" FOR PAYMENT ON A LARGE ORDER TO ABP/GROWQUEST BY WAY OF BOUNCED CHECKS. REPEATED CALLS AND E-MAILS RESULTED IN EXCUSES AND BROKEN PROMISES. FINALLY RESORTED TO THE DISTRICT ATTORNEY FOR THEIR AREA. THE D.A.'S OFFICE CONTACTED THEM. THEY TOLD ME CHRIS SAID HE WANTED TO PAY ME DIRECTLY, BECAUSE THE D.A.'S OFFICE ADDS FEES AND SUCH FOR HANDLING THE CASE. SO THEY SENT EVERYTHING BACK TO ME. END OF STORY: NEVER DID GET PAID. LIVE AND LEARN. STAY AWAY IF YOU'RE SMART.
On Nov 7, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"This person cannot, could not and will not ever be able to produce one, let alone as he says in plural, more than one check from Growquest that was bounced.
Growquest as a business has never even done business with this person,
This is and a few other of the GWD postings that do not have order numbers, last names to track them just prove the point the GWD not effective at screening out right from wrong."
I recently ordered Four roses from Growquest, after there being recommended to me. The roses I received (hand delivered by the owner, even) were all in very good condition, and are growing very well for me. Two of the roses I couldn't find elsewhere. Pleased with the quality and the customer service. I would order from them again.
I had a very pleasent experiance dealing with Chris at GardenQuest.
He was curtious and provided the ordered rose exactly when he said it would be here.
There was not one petal missing in the tall container it arrived in. The rose itself was beautiful, full of blooms, and the bright clean leaves had no damage what so ever. They did a great job of packing.
I would order from them again! Had a wonderful experiance. Unlike other mail order companies I have used.
I wish I had seen this website before I placed my order with Growquest.com. I made a huge mistake in ordering from them. It's been over 2 months and I still have not received my order. It's impossible to get in touch with them. When I was able to speak to someone, they promised me they were shipped but 2 more weeks and still no flowers. From all of the negative feedback I see on this website, I can't believe they're still in business. I hope anyone considering using them takes heed of my warning and buys elsewhere. I might as well have thrown my money away.
On Sep 29, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have contacted this customer for her last name or order number and await her cooperation in solving the problem
On Sep 24, 2004, josiesgarden Morris Plains, NJ wrote:
I ordered 5 rose bushes on June 11. I waited and waited and they did not arrive. I checked my order on their website and it said "in progress" so I assumed they were still getting the order completed.
I left numerous e-mails and voice mails and never got any returned. Finally in August I called on their ordering line and was able to speak to them. They said that they didn't know that I didn't receive my roses because they had not heard from me. Then Chris said, he was looking at them right now and they looked great. I know that one of those statements was a lie but at this point I just wanted to make sure that I got my order and didn't get ripped off. I found this website and got very nervous when I read the reviews of this company.
I waited 3 more weeks and each time I was able to contact them I got a different excuse or was told that the roses were on their way to me.
By September 17 and still no roses, I realized at this point that this was not a reputable company and I was worried that I had lost $115.40 which they had charged to my credit card back in June when I initially placed the order . I really did not want to do business with a company that is so negligent in filling an order and was completey aggravated by trying to contact them and hearing their excuses.
I cancelled the order and lo and behold 2 of the 5 roses that I ordered back in June showed up the next day (September 18th). We offered to pay for the roses at the price that was initially charged in our original order (they claimed that one of the bushes was worth more now that it was bigger) minus their shipping charges since they had taken 3 months to get there. They rejected this offer.
In the meantime I found that they also added an extra charge of 26.99 to my card without my authorization or any explanation on September 4th. When I questioned them about this he said that the extra charge was because my order was past the deadline for bare root roses. Can you believe that even though the roses were ordered in June and my account was charged at the same time it was ordered that this company charged my account a second time for something that was their fault!!!!! The order was past the deadline because THEY NEVER SENT IT OUT!!
I worked with my credit card company to reverse the charges and stop this company from making any more charges to my credit card and they were very happy to do so. The cc company asked that we send back the roses, which we did at our expense in the same containers they arrived. So we are now out the shipping charges via fedex which is unfortunate.
At now time did this company ever apologize or try to make it up to us for the way our order was mishandled. They didn't take any responsibility for their negligence and just expected me to go along with whatever they decided to do with my order as if this was "business as usual".
This company is threatening to call a collection agency and say that they will fight the credit card company. They make no sense at all when you ask them questions.
I would stay as far away from this company as you can. If you happen to get your order it's a fluke. We just want this whole unpleasant experience over.
On Sep 24, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"to better understand this problem the reader needs to know we do not ship small rose plants. We may screw up getting orders out on time, sometimes, but we ship large, sometimes very large roses up to 8 feet tall, in full bud and bloom all over the USA, and Gigi was in the process of getting some of them.
There is no doubt that the order was late in leaving, we really blew it in over looking the order. Prior to finally shipping were in contact with Gigi several times to ask whether she wished a credit to her credit card or the roses.
Thus Gigi remarks lack any logical or rational sense. Given the choice we will always refund the order prior to shipping it since we stand to lose a lot of money if it arrives without being wanted as was exactly the case here.
Gigi insisted the roses be sent at "now." Once the first portion of the order arrived they (a gentleman emailed on her behalf) contacted us to let us know that they have reversed the credit card charges, costing us $50.00 in service charges. They proposed paying about $25.00 for a 30" tall blooming potted rose and an heirloom rose Seven Sisters (sent 2 day air) for $25.00. They did not complain about the quality of the plants, quite to the contrary they just wanted to keep them for less the cost of acutally shipping them. We ask that let us cancell the sale on our end and that they pay for the cost of the plants. They refused to do either.
Our complaint against Gigi is thus she asked for the order, cancelled it without working to solve the conflict first (as outlined in the "shipping" page), then sent back the roses that arrived nearly dead, then complained that she should not pay for the expenses involved.
As far as the remark getting an order is a fluke, after doing this for nearly 7 years and processing about 6,000 retail orders this year alone, that is a bit of nonsense.
On Sep 2, 2004, annepaul962 Saltville, VA (Zone 3a) wrote:
On june 27 I went online to buy some rose bushes and i came across growquest.com. i order 4 rose bushed n got them all n man i was so surprised at how big they were and how pretty they were in bloom and had many more buds on them . I am so happy i have found growquest that i went back a month later n order some min rose bushed i got 7 of them and i got all 7 and again was very surprise n very happy they were huge i thought that they had sent me the wrong one but when i looked at the tags on them they were indee min roses bushes nice and health n i want ppl wo know growquest is the greatest company around.
i went and order more flowers. So i will get to see how nice they r for i know they r on their way to me for i understand u can not ship flowers or roses out whne the temp out side is over 100 degrees so u ppl need to remember that for california does get temps over a hundre degrees . Please Growquest KEPP UP THE GREAT work.
for now all my neighbors see my roses n ask me where i got them i tell them n now they r going to be ordering from growquest.com thank you Lisa
I have always had a good experience when doing business with this company. We had a nightmarish waterbug problem when we first moved into our house and I got some Max Force from Growquest, and after only two applications we didn't see one of those critters around for over two years!!! My orders have always arrived fresh and in a timely fashion, and they have always been very friendly. I give 'em an A+!!
I ordered 1500 ladybugs back in June 2004. The order arrived 5 days later 'cause the 4th of July holiday slowed the ship time. My order arrived, but only half of the order were alive. So I called Janie @ ABP Growquest to tell her of my problem. She said, " no problem", we will send out another order to you. In the while, I called back and spoke with Chris,whom was very helpful to me and answered my every question and assured me that my order would be fulfilled right away. Later, my order arrived by next day air(smart choice), 1500 more ladybugs eager and waiting to take care of those white flies I had. I used only half the order and stored the other half in my refrig. Well three weeks had passed, pulled out the container placed them outside and those ladybugs began to move briskly in the container. I was so amazed at this that I called Janie in Ca. and told her,she said,"those bugs usually last only 2 weeks not three". Now those ladybugs can go to work and do their job.
So you can read, that my experience with Growquest was excellent. Very attentive,knowledgeable and listened to my problem and fixed it. Great Job!!!!!!
Have ordered a number of roses from them recently and I amazingly received them in 1 or 2 days. The roses are very big and healthy. I couldn't have done better at a local nursery as far as quality. They are also very nice to deal with and very knowledgable. I have enjoyed dealing with them.
I ordered 2 roses from this company in early spring. They charged my credit card the same day. I never got my roses, but a request to my credit card CO. for a credit brought results. This company should not be allowed to be in business.
On Aug 25, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have requested information on this order and await a response.
I purchased 72,000 ladybugs, snail and slug pellets, etc., from Growquest a week ago. Their service was fast, professional and courteous. They even bundled the boxes my orders arrived in, making it easier to handle. I feel confident in using them for any of my garden needs. Not only did I receive the product fast, but their follow-up to insure that I was a happy customer makes them stand out in a sea of online sellers.
I have received three beautiful and healthy roses from growquest. The Rio Samba which was the first that I received a few weeks ago has already had four lovely blooms and all the roses are growing very well. I have over 35 rose bushes and am most happy to add growquest to my list of vendors.
A very happy customer
On September 19th, 2004, riosamba added the following:
I received a Barbara Bush rose which I ordered for a client. It was shipped out in a timely manner and arrived full and healthy. That makes five healthy large five gallon roses that I have received. The company has already received part of my order for next year as they carry many different varities that are hard to find. I am very pleased
On Aug 17, 2004, Garden_Weasel Milwaukee, WI wrote:
I had a fanatic experience with Growquest. I am a younger gardener and many times I am not taken serious. So when I was looking for artichoke root stock to be sent to Wisconsin many California green house did not really want to help me. Not only did Growquest send me free Actagro organic fertilizer that is a wonder product, they sent the best root stock artichokes, very timely and in great condition. I ordered from three companies with a 25% survival rate “Mostly due to moldy product sent to me”. I had a 80% survival rate with growquest’s products and I had artichokes by the beginning of July. I used the Actagro organic fertilizer on my tomatoes plants were 7 feet tall before they fell over, because the cages couldn’t handle the load placed on them. I was harvesting heirloom breeds of tomatoes July 11. “This year it was below average temp, and rain in the under mid-west and I am leaps and bounds ahead of my neighbors as well as the professional growers at the farmers markets.” I was also introduced to lady bugs as pest control by grow quest as a free gift. They are wonderful and a month and a half later they are still controlling pest great. I can not say enough about how great this company is they are my number one go to when it comes to products or advise. Thank you Growquest
Dear sir I placed my order for a Queen Elizabeth tree rose and it arrived in pretty good shape despite the August heat in New Orleans. The tree rose has bloomed twice and is branching out with more buds on the way. I guess the secret is to water abd fertilize plenty. Bill
I ordered a specialty rose from these folks online after searching through many other sites that no longer had the rose or were willing to ship so late in the season ( first week in July)...The rose arrived within a few days...very carefully packed and in excellent condition...they had even sent a better quality rose than I imagined...at no further charge to me so instead of having to carefully nurture a bare root rose they sent me an established bush...I am very very pleased with their service...their correspondence with me was very helpful and very concise in the information...I was buying the rose as a memorial present for someone so it had very special meaning.So in short, they sent me an incredibly health rose, superbly packed at a price that was far below other peoples....we were so pleased with their excellent service that we were moved to send them a large jar of our famous Oregon Marionberry jam...something we don't normally do for someone we have dealt with....and are looking forward to doing business with them in the future...I passed on their name to a professional garden designer and he used them with the same result...
I ordered 4 rose trees in February. We live in a very windy area, as the owner Chris was quite familiar with. He advised me that the trees would suffer a great deal of stress from our high Santa Ana winds.
I decided to change my order to 15 gallon large potted roses that had been growing in the pots for an extra year at a price increase of ten dollars per plant.
I got giant weeping rose trees that were in bloom within a couple of weeks, rather than waiting for months.
The giant weeping rose trees were brought to my home by the owner himself, a drive that is quite significant from his area. He had an errand and coordinated it with my delivery therefore saving me substantial shipping costs.
While I am curious as to how or why they have gotten so many negative ratings since my order, I am very pleased.
I have a front yard with rose trees nearly 8 feet tall at this point using the fertilizer he recommended. A huge show of pink and red with trunks strong enough that wind cannot damage, with stakes on them.
All this is amazing because where I live we have so many garden centers it was a real surprise when none of them could come up with the rose trees Growquest had on hand.
On Aug 13, 2004, Slinkysman Houston, TX (Zone 8b) wrote:
******STAY AWAY******STAY AWAY
I wish I could make the lettering neon and flashing for added effect!
******STAY AWAY******STAY AWAY
Not that this post is going to make a difference in ABP/Growquest's score; but after reading the countless entries regarding this company; I felt such a pit in my stomach I had to write.......
I am brand-new to DG, and boy do I wish I had seen the Watchdog Forum then! Might have saved me a few bucks!
******STAY AWAY******STAY AWAY
I, (like many others, apparently) never received my order; never received a refund. I ordered roses for my parents WAY back in February, 2004. I also ordered different roses from another company for them, as well. Of course the OTHER COMPANY's roses showed up healthy as can be; right at the first of planting time for their Zone. Mom asked when she could expect hers from Growquest. I said, "I don't know, give it a few weeks, maybe they think it's still too early for your area." (Though it was clearly in the time indicated on their website.)
I called.......no response.
I emailed.....no response.
FINALLY get Jamie. Says she needs to "look into it and will call me back." It is MAY now; THREE MONTHS after I've ordered. SHE NEVER CALLED BACK.
I call again.
I email again.
I call again.
I get CHRIS......supposedly out in the field as we speak......looking at my roses.......doesn't know why they weren't sent out before, but now they are all too big and potted up. Promises he will send one out that day and the other by the end of the week. NO ROSES SHOW UP.
I call the next week.
I email....when can Mother expect them? She is fretting because it is now getting to be summer and very hot. It is JUNE. Chris says, "she will have them by the 12th. YOU GUESSED IT, >>>>>>NO ROSES SHOW UP. I receive an email from CHRIS, they will be there on the 16th. NO ROSES. THIS IS THE LAST I HEAR FROM THEM.
I call and leave messages requesting a refund. BY NOW MY PHONE BILLS ARE ALMOST AS MUCH AS MY ORDER!!!!
It is JUNE; It is JULY ........
DOESN'T MATTER. THIS COMPANY IS DISHONEST.
NO MONEY BACK EITHER.
Boy, am I sounding like a broken record, or what?!?
******STAY AWAY******STAY AWAY
They were perfectly happy to take my money WAAAYYY back in February; and all I've received are a bunch of EXCUSES, LIES, and EMPTY PROMISES.
******DO NOT DO BUSINESS WITH THESE PEOPLE*******
Seems to me they ran into money problems (who doesn't?!?) and are perfectly willing to take yours and hope they don't get caught........(jmho)
DON'T LET 'EM. STAY AWAY.........I TELL 'YA .......STAY AWAY!!!!!!!!!!!!!!!!!!!!!!
On Aug 13, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Road Rage, Airline Rage, now Keyboard Rage? Several weeks ago we emailed this person for a last name and order number and still have not heard back.
We have asked GWD to require order numbers or last names for postings like this and have seen any movement towards making hostile postings more credible.
After 5 phone calls and several weeks of waiting, I received my rose orders ($240.00). I was very upset that a company could be so irresponsible. They sent me roses that I hadn't ordered, roses that had mold and mildew on them, and roses that were dead, including a tree. All of this after I spent time on the phone with a woman who supposedly was "pulling my order as we were speaking" (twice). I would strongly discourage anyone from doing business with a company that is so unorganized, deceitful, and just plain unethical. And by the way, only 2 roses are still living today.
Last winter (november) I ordered more than 200 dollars worth of roses from Growquest.I had 3 orders in all. I waited a long time till a rose arrived. The invoice said Black Bacarra (which I ordered) but the tag on the plant said Black Garnet. The plant was in bad shape. Then (after several calls) a shipment of four roses came-one was mangled and three were dead,three also were the wrong rose.I called and called and finally they said they had tracked down my main order-it was shipped to someone in Ohio (I live in Virginia) and they were tryinmg to figure out how to ship it to me. Well the shipment never came. The poeple were always friendly although hard to reach.They offered me some free roses that also nevercame.Again they did not answer the phone so I left a message that I would contact a lawyer.The called me right back and said they would credit my American Express. I have received two AMEX bills since and no credit. We are a church and they knew it still they cheated us. They have a low rating from the Better Business Burea.I will contact the Visalia police plus California authorities. CAVEAT EMPTOR!
On November 13th, 2004, sacerdos added the following:
I noticed that Growquest said they sent me a black baccara and are working with me for fall and spring planting. The truth is I did receive two roses from them both in excellent shape,however even that they messed up. The roses were not labelled and there was no invoice.Although I am grateful for them sending me two of the roses I ordered nearly a year ago I dont know what they sent. Also if they are working with me for fall and springplanting they must be talking tothe person in Ohio they sent my original order to since they have not contacted me in any way! Their statement s false.On Aug 3, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Our staff shipped his roses to the wrong person and we blew it. However Father's statement omitts that we had another oder pending and authorization to charge from him and wehn we saw how many problems we were having, we declined to process it. We have been in touch with the good Father many times since.
Late in the summer we shipped Father, a huge full bud and bloom Black Baccara, 3 feett tall, and have been working with him for Fall and Spring planting of his rose garden.
received in about a week.....approximately 2 weeks later I emailed to ask when I should see new growth appear....Chris emails back and says if no new growth by then it was dead, he would send me another plant.
5/21/04 emailed Chris , no plant. Chris emails back, says internet bug problems, will ship within 48 hours.
7/16/04 called and spoke to Kelly, says the plant will be shipped on 7/19/04.......
Um, still no Artichoke plant.
On Jul 29, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Shortly after this posting Kelly was dismissed for repeatably making the same shipping mistakes. I shipped 2 large healthy Artichoke plants, plus organic fertilizer and ladybugs to the customer. I have twice asked her to post as much to her comment and both times she has ignored the request.
On Jul 20, 2004, gizzmo93 Iowa City, IA (Zone 5a) wrote:
I was almost ready to send my order through when I thought maybe I should check here first - good thing I did as I probably saved myself a lot of $ & time. After reading through the comments I sent Growquest an email informing them of my opinion and relief that I was not "had" by them - as several others seem to have been - this was the response I got
"Thanks for the feedback. Too bad you didn't bother to read the positive
comments I got today.
Please don't email us again.
TOO FUNNY - positive comments - the negative double that number (at least before this posts) - with so many GOOD companies out there it really is too bad that people like this are allowed to stay in the business of ripping consumers off.
On July 21st, 2004, gizzmo93 added the following:
Compared to what I have read on here - you have a better chance of receiving a response if you never actually went through with your order in the first place! Maybe if they were as quick to respond to people who made the mistake of actually ordering - they would not have all the negative comments they do.
"Here are the rules of posting about companies on Garden Watchdog. It might be nice if you followed them.
Fill out this form only if you have personally dealt with this company.
Be sure your remarks are directed to the company and are about your experience; do not attempt to respond to another user's feedback.
If you are a part of a group-purchase, designate one person in your group to leave a comment about your transaction.
Review your feedback carefully, as it cannot be changed (only added to) after it is submitted. "
Gosh, I am in the minority here but my experience was wonderful!!
I forgot my parents anniversary until the day before and it was a special anniversary. Their 'Ruby' anniversary.
I called Growquest and spoke with Jamie and the rosebush I asked for was not available, but she suggested the Ruby Meidiland which was in stock and she said it could be shipped to arrive the next day.
She also said she'd include a card for free.
My parents received the next day their beautiful plant and it will serve as a reminder for their special anniversary.
Thanks Growquest for the good save!!
Cathmom (G. Solis)
Note from the Garden Watchdog editors:
This comment was created by a user who portrayed themselves as the company representative in correspondence with a customer who left negative feedback. Several emails were sent to Growquest to try to clear up any misunderstanding. Efforts to resolve the issue were unsuccessful; additional analysis revealed a previous comment was also submitted from the same IP address (see footnote for "MissBehavin" below.) It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. This company was warned that attempts to do so would be publicly denounced, per our stated guidelines. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customersOn Jul 20, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Jamie should hve followed the rules, but the fact remains the same it is true story of an order from a lady in England and we have the paper work to prove it to anybody who argues otherwise.
I was looking for 4 climbing roses, (2 Golden Showers and 2 Joseph's Coat), that could not be found anywhere in New England. Growquest came up on the internet as a company that had both. Being new to and very wary about ordering online I called and spoke to Chris, the owner. He explained that he had the Golden Showers and would get me the two Joseph's Coats. I left him an e-mail 2 days later and he promptly replied that he had the 2 Joseph's Coats but he didn't think they were big enough, (they were only in 2 1/2 gallon buckets, so he was getting me two more but in 5 gallon buckets. True to his word he e-mailed me 2 days later that he had them and all 4 rose bushes were going to be shipped out the next day. I called him that same day to get the shipping time frame and he was very pleasant. He not only explained the time frame but how to care for the roses when they arrived. Again, just as he said they came in on the date he stated and they are just beautiful. I would be happy to deal with Chris anytime, he was true to his word, knowledgable, patient and extremely nice!
I ordered 3 Lover's Lane roses 5-14-2004 and paid for them with an instant PayPal payment. I was hoping for immediate shipment so that I would have them for summer.
I have called, e-mailed and called and e-mailed until I'm blue in the face. All I get is one excuse after another and never a shipment. I have requested a refund on 3 different occasions to no avail. I have never dealt with a company that is so blatant in their total lack of service. It is now July 20th and no response!
On September 29th, 2004, smlemley changed the rating from negative to neutral and added the following:
They finally pulled through and I received my 3 roses Sept 23rd. They are very nice plants and I am happy with them, just wish it hadn't taken so long!
Ordered ladybugs and two herb plants June 27th 2004. I was charged right away. Order never shipped. I wish I came here first! I will not buy from this company again and am currently trying to contact someone to either cancel, refund, or ship immediately.
I guess it pays to remember that anything that sounds too good to be true--ISN'T TRUE.
On Jul 9, 2004, nance_tenn Oak Ridge, TN (Zone 6a) wrote:
HIGHLIGHTS OF THE TIMELINE OF MY INTERACTIONS WITH ABP GrowQuest:
1) Placed order on April 12. (Rose plants and tomato plants.)
2) They took $98.38 out of my banking account on April 15. SHIPPING WAS VERY HIGH, BY THE WAY - $36.50!!
3) Called them May 12 about not having heard anything or being able to determine what the status of the order was by going online. Their response? The order “will be there next week. Chris is procuring some of your items.” They didn’t know WHAT had happened to my order.
4) On May 17, talked to Chris, who had no idea what that promise was about the last week – HE WAS OUT OF TOWN ALL LAST WEEK AT A CONFERENCE. I canceled the order and requested a refund. It was DEFINITELY too late to plant anything that might come. Also emailed request. Also forwarded the email from Chris, which told the employee to refund my money, back, to make sure they had it in their system. Was told that it would be 2-3 weeks for a mailed refund check, since they no longer had any of my credit card info.
NOTE FROM THEIR WEBSITE http://www.growquest.com/contact_information.htm: “Refunds are made usually by money order or company check. Typically we do not keep credit card numbers on file here. After a phone order has been processed for shipment that information is destroyed. Refunds will be made within 14 to 21 days of your written (email) request, often much sooner.” I cannot find any info on the website about refunds on ONLINE credit/debit orders.
5) No refund received. Sent email on June 18 asking for status because no word or refund yet. No reply.
6) June 23. CALLED AT 10:46 AM EDT. Chris said that he would immediately send email to his credit card people, who would handle the refund. He said, "I'll make it right." Said they do not mail checks – that the 2-3 week thing was incorrect. Would get refund within MINUTES after the employee did her part.
CALLED BACK AT 2:23 PM EDT because had received no word or email yet. The female who answered said, “Chris is gone. I handle that.” She had gotten no message or email from Chris, she said. She looked up some info, and said that refund is on its way. Gave me a confirmation number (“so that your credit union can track it.”)
“Why would my credit union need to track something that will happen within seconds?” I thought. I was right to be suspicious. No refund ever came.
7) Called the office for an entire week and got repeated recordings that GrowQuest was moving and would be out of the office for a few days.
8) Reached Chris again on July 7 about 2:20 pm EDT after trying to get an answer for several hours. He asked for the confirmation number for the refund and the original order number. He said that he would get online and find out where the refund went and email me THAT NIGHT. I received no email by July 9.
9) Reached Chris again on July 9 at 9:50 AM EDT. He asked for the numbers again. I told them to him. He went directly to the computer this time and started looking up the transaction. Then he asked me what the date of the transaction was. I said June 24. (Okay, I was a day later than actual date – I didn’t have a calendar with me and I forgot it was 23rd, not 24th.) He said that then he knew the transaction didn’t happen, because after June 17, he no longer did business with the company that was supposed to handle the transaction. (Some middleman, I assume.) WHY DID HE NOT ASK ME DATE OF TRANSACTION ON THE 7TH, AND THEN NOT WASTE TWO MORE DAYS??? I told him that maybe he should get a different employee and/or train his employee. Although, from almost every indication, this “employee” who had made the mistake was also his wife.
He said he would email me instructions on how to get the money refunded. I said I was confused – did they not issue CHECKS LIKE THE WEBSITE INDICATES? He responded that I “might be the 1 out of 100 honest customers, but most would get the check and then dispute the charge and get back two refunds.” He used that statistic at least twice: 1 out of 100. I was personally offended and also offended as a member of the general public. I thought that was pretty ironic AND offensive.
Finally, after I pushed, he told me that the email instructions would be to file a “merchandise not received” complaint. THE TEXT OF THE ENTIRE EMAIL FOLLOWS (with his spelling):
We are not able to refund your card as this transaction is not availalble to us.
You need to file a dispute with you card provider, for "merchandise not received."
The card provider will than forward this claim to us for us to approve or disapprove.
WHAT AM I, STUPID? WHY DID HE HAVE TO EMAIL ME THAT? WHY COULD HE NOT JUST SAY IT?
This is the worst experience I have ever had with any company, anywhere. I cannot believe the time, trouble, and stress of this situation.
LET THE BUYER BEWARE. I WISH I HAD SEEN THIS WEBSITE BEFORE I EVER TRIED TO DEAL WITH ABP GROWQUEST.
On Jul 9, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"An great example of what happens with hundreds of transctions coming in at once and not be prepared to handle it. We since made the necessary corrections for making proper refunds.
On Jun 27, 2004, LouisianaSweetPea Mount Hermon, LA (Zone 8b) wrote:
BE EXTREMELY CAREFUL....
Before the Negative comments began showing up here, I had placed two separate orders, one for a 'Memorial Day' tree rose and a subsequent order for a 'Pearl Essence' bare-root rose (that last order was on March 30, 2004). I received confirmations for both orders.
By May of 2004, I was starting to worry. No roses yet.
So, on a Friday, I telephoned the company and got a nice, friendly lady on the line who explained that there had been some problems, etc. etc.
Since I had already purchased another 'Memorial Day' tree rose elsewhere, I cancelled that order, and was assured that the 'Pearl Essence' would be shipped out that coming Monday.
THAT 'NICE' LADY OBVIOUSLY LIED TO ME.
It is now the end of June, 2004. Still no rose and no word from the company. I'm a patient person, but this is ridiculous.
And I am worried, based upon the comments by others here, that my credit card might have been immediately charged for both orders and that this company may not have credited my card for either cancelled order.
I will check into this matter with my bank and with VISA. If my card has not been credited, I will pursue this matter until I DIE.
I am sick of being ripped-off and I am appalled that someone would blithly lie directly to a customer without turning a hair.
SHAME ON THIS COMPANY AND ITS EMPLOYEES!
Thank goodness that this Watchdog exists! If people check on companies regularly, at least they can get a handle on their business performance.... (if the Negatives show up BEFORE they order).
Two week after my order was to be shipped I call Growquest.
I was told 3 out of 7 plants were out of stock. The plants were ordered 5 months prior. After several calls and Growquest will not call you back, I told them to refund my credit card or send a check. It has been 2 months and no refund.
On July 23rd, 2004, rosesrme added the following:
After 2 months of trying to get a refund from my credit card order that I never received I got a refund check. Today July 22 I got the check back from the bank NSF. I can not believe this.On Jun 24, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"First of the story as outlined lacks in truth, since all of these roses were in stock, Irish Cream was sent us in horrible condition and we told Mark he would not like it and have since been shipped many times over.
Mark V. asked that his order be cancelled because the bare root planting season was over..
I offered to ship him potted roses at no extra charge.
Jamie said she send him refund, and she did unfortuntaly it was from her personal account that she over drafted while on much need stress relief vacation.
Mark has long since be made whole, has been asked several times to post it as such and would rather leave a less than truthful accounting.
Am considering filing fraud complaint with Visalia BBB...
On October 6th, 2004, msanjelpie added the following:
Private Email from garden watchdog member to me:
Oct 3, 2004
hey you there is nothing wrong with them i got everything i order from them and let me tell u this they were in the process of movint their office did u ever try to call them back. if not maybe u should
You are right, I should have called them on the telephone, then everything would have worked out OK... uh huh... Please God save me from those that think that because they had a 'good' experience that the rest of us must be nuts!
Enjoy your roses from them... you are one of the few that can!On October 7th, 2004, msanjelpie added the following:
The plot thickens... The shocker is that today, Oct06 of 2004 I got 1 of the 2 roses I ordered. (NICELY packed of course) BUT Of course I don't need it anymore since I already re-ordered it from Uncommon Rose and received it right away last May.
Since I've requested a refund 3 times, I almost thought about refusing the rose and shipping it back... but didn't wanna punish the poor rose who is just caught in the middle...
I have just the spot for it. The 'miracle' bed.
DECOBUGOn March 15th, 2005, msanjelpie changed the rating from negative to neutral and added the following:
I did receive my 2004 refund check. Thanks very much.
I decided to place another order. I ordered two bareroot plants in January 2005 to ship in March. When March came the bareroots were already sold, so I was sent a very nice potted plant express shipping. The other plant is not available and will be refunded.
Email from qrowquest: Last year you had a bad experience with us; you got one rose shipped quite late and you didn't get your other rose but you did get a refund.
When I saw your new order I thought, well how kind she decided to give us another chance, so I went out of my way to please you with a lovely potted rose. I think I have been pretty fair with the order. You have a lovely potted rose, that most folks would be thrilled with. I did that to be *nice* to make up for last years bad experience and after sending you that said lovely rose I admit I may have lost money on it but I was seeking good will. I appreciated you giving us another chance and I thought you were being fair.
I admit we've made mistakes, lots of them. I am trying to clean up the mess and make people happy but sometimes no matter how out of my way I go, there are those determined to stay unhappy.
A little history on 2004 - The whole undertaking began as an idea to supply a limited amount of roses to the public. So I was caught totally off guard when late February 2004, the rose orders started pouring in. I quickly learned that most of the best or more popular roses from the major growers were sold out during the previous June and July of 2003. I did have some advantages Star and J&P were around the corner, Weeks was a few hours away, so that began to help with the common stuff. I then had to try and source out from scratch the rest of the roses.
From there things quickly began to get out of control. Temperatures soared to the highest levels in February and March on record and never looked back. By late March things were totally out of control and it took 6 months to get them under control. I would say that today I operate with limited chaos, if that is possible. I now turn down a lot of business, just because I can't get the kind of staff I need up here to get those orders done.
I still make a lot of mistakes, a lot less than last year. Last years mistakes were more along the lines that I never had a moment to check and re check letters and emails and stuck with limited phone systems.
I owe all of this to customers who have put with some pretty bad service at time. For that I am very sorry and doing everything I can to fix it. After moving here I am trying to figure out how to relocate to eastern Ventura County where I can get the kind of staff I really need.
The whole web thing is a massive work in progress. It is unfortunate on one level it grows faster than I have brains and help to manage it. On the other hand its massive growth lets us do things for people that otherwise would not be possible for a couple years to come. - Chris - March 2005
Well I believe this is an accurate portrayal of what this company has experienced, and until things change dramatically, I fear their problems may continue. However, I believe they are good people, and I will support them.
decobugOn Jun 17, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"As a matter of fact it was a 5 gallon potted rose in full bud and bloom and a damn nice plant. The rest of the order will be refunded.
You do not want to go there. Believe me. I was charged 1/23 for a 294 and a 69 dollar order for tree roses and misc roses.
I have ordered a number of roses from different vendors. Never EVER have I had a problem. These folks have down right lied to me by mouth and by emails.
I was so willing to accept an error. Roses unavailable. Anything. It was lost. But the lady found my order while talking to me on the phone. Told me it was right there and she would have it out that day. This was back in about the being of April.
To me nursery's are hard working folks and rose shoppers are pain in the tail sometimes. We are passionate about our roses. They are our children. Like a bond.
I never had even a rose vendor be rude to me. I trust most rose vendors to tell me the truth and when I talk to them they are my main helpers on advice of a rose.
But never have I been lied too. Repeatly. I contacted them again several times by email. Three times by phone and they always acted like the order was right there. Once she said she was going to go pull it right at that moment.
The last email I waited for the order when he said it would be shipped in 48 hours. After that I emailed him once nice(that is in the email below)
and then another where is the order after it was not shipped 48 hours.
There has been no tracking number sent within the next 48 hours.
and the last one an email like this below. Sent him the link to GardenWeb where someone is asking about the vendor GrowQuest. Then I was adviced to go to WatchDog by members of the Gardenweb.
It was the last email that made me give up on ever trusting them again. The 69 dollar order is not on this email. It was given over the phone. I was confirming my order in January by mouth because I just could not believe I was lucky enough to finally find some 5 foot tree roses. Most on GardenWeb know I have searched for several years to find me a vendor that will ship a 5 footer. I saw that Buff Beauty. Added it. I had no business adding it. I had over spent. But I wanted it. I made that decision to purge. But that did not give anybody any right to steal from me. I really felt sick. Then I finally got mad. I wanted to call Tom Carruth and tattle. I have not done nothing. I did call my Mastercard. I am suppose to mail papers and copies of emails. I just have not decided what route to take. To read above others have too never got credit on a order is frightening. My order was the highest one time rose order I ever made.
What would you do.
At first I blamed not receiving the order on me. I had no business ordering tree roses. I just wanted them so bad and heard Weeks was not going to make them anymore. But never did I think my credit card would not be credited. But the last email done me in. If I was to receive the roses now I would refuse the box I guess. How can tree roses survive that shipping in this heat.
Here is the email I received on May 20. This is June 16th. No roses. It was like this Chris was talking to me through emails. I wanted to not get upset.
GrowQuest Email to me May 21
Sorry our systems have been overloaded with internet bug attacks for the
last few days. Your order will be shipped or proof of shipment will provided
with a tracking number will be sent to you within the next 48 hours as our
systems bounce back.
----- Original Message -----
Sent: Thursday, May 20, 2004 11:33 PM
Subject: Re: ABP Growquest Order Receipt
> Dear Growquest
> I really need to know if you are going to ship this order. I have never
> a nursery not ship me roses I ordered. I really do not like to believe
> you would do this after all the conversations we have had. Is there a
> reason for these roses and another rose order behind it. Not to be
> The lady answering the phone claims the roses are there.
> Were they sold. This order was placed so early. And there are two
> on the charge card. I am sure you would be upset to if this was your
> > cindi ard
> ----- Original Message -----
> Sent: Friday, January 23, 2004 9:11 PM
> Subject: ABP Growquest Order Receipt
> > Thank you for your business. Check the shipping schedule page for
> departures and arrivals for your area. Remember most beneficial insect
> orders travel USPS, they have the best transport for moving perishable
> products. Heavy plant products usually travel UPS ground. ORDER EMERGENCY?
> CELL PHONES ARE 559-213-4495 OR 805 236 4023
> > ========== GENERAL INFORMATION ==========
> > Company Name: ABP Growquest
> > Date/Time: 1/23/2004
> > ========== ORDER INFORMATION ==========
> > Payment Method: MasterCard
> > Order: OnlineOrder_01002485
> > Item Name: Purple Tiger Floribunda Rose - Bare root #1 grade
> > Item #: BRS0429
> > Unit Price: $16.99
> > Quantity: 1
> > Ship Method: UPS Ground -- Residential
> > Item Name: Passionate Kisses, bare root #1 grade rose
> > Item #: BRS0423
> > Unit Price: $16.99
> > Quantity: 1
> > Ship Method: UPS Ground -- Residential
> > Item Name: Pillow Fight;60 inch Giant Weeping Tree Rose, bare root,
> > Item #: BRT01013
> > Unit Price: $69.99
> > Quantity: 2
> > Ship Method: UPS Ground -- Residential
> > Item Name: Comtesse de Provence, bare root #1 grade rose
> > Item #: BRS0564
> > Unit Price: $19.99
> > Quantity: 1
> > Ship Method: UPS Ground -- Residential
> > Item Name: Flower Girl;60 inch Giant Weeping Tree Rose, bare root, grade
> > Item #: BRT01009
> > Unit Price: $69.99
> > Quantity: 1
> > Ship Method: UPS Ground -- Residential
> > Shipping & Handling: $30.80
> > Grand Total: $294.74
> > ========== CHECK ORDER STATUS ==========
On January 16th, 2005, CindiSue added the following:
Thought that I would give an update of Growquest. And My experience. Just for the record it has not been fixed. This is the comment made on another discussion on receiving an order from Growquest. Seems like I feel when I see positive replies on them that its like going through the International Customs , when entering Cancun a few years ago. It was hit and miss when the little red light would flash. Your baggage was searched. I guess with Growquest. I was caught on the light.
Some seem to have gotten their roses from Growguest. I am really glad you got your order but it also brings up what is going on with me and Growquest.
I just can not understand why he refuses to follow through with my order. I think I have gone beyond the mile of patience. I never have sued or used a lawyer or taken up a problem with mastercard using my credit protection. I mean. Its been a year now. Seems it would be so much easier for him to just ship it. There are so many smart rose folks on here. So many that probably somewhere has known someone who this has been done to. Most are aware of if little bits and pieces read on internet about unsent roses. Not only me but others from Growquest. Lots of them got mad right off the bat. I stayed patient. After many lies on the phone him and her telling me everything was going to be fixed.
He stated in Watchdog that he fixed me up. That is a public lie. I talked to him Nov.2 and thought to that it was going to be corrected. Everybody emailed me, on interent told me I was a fool. I said. I just believe it this time and I am going to wait. But. That is not true as he stated in Watchdog. It really should not be made to believe he corrected it.
He responsed on here Nov. 11. I talked phone to phone to him Nov.2.
I know so many know so many that are personally involved with vendors and what to do and problems. I want it fixed and do not want to really go through the long process of even all the letter mailing my info to credit cards and protectors. They said it can be fixed but just seems so stupid when he just will not follow up on it.
This is the email that I sent him last week. He is not even bothering to acknowledge it and tell me again he will fix it. Guess I ticked him off. I did not really want to do that. But I did want to be firm. I thought that I was giving him another chance to fix it. I do not want to get mad. But I can feel me getting mad. I am feeling like I was a fool and crying. I know me. Once I get pass the crying spell it then makes me mad at me and I got to be really p..... before I can get ugly and enough courage to fight back. But really. I am not good at fighting. Do I really have to start acting like B.... to fixed. Does anyone California way know them personally to ask him why he ripped me off. I just do not know at all his reasoning. His excuses he gives.
It has sort of made me not like mail ordering roses. Taken the excitment of internet ordering even though I know most can be trusted. It just brings back this action and I start losing it. I do not think this is the way to control my rose addiction. I am sure I will get pass it. Guess its the anniversary date a year now bring it all up.
But. What would you all do. How would you advise to follow up on it.
This was his email last week. Was it that bad. I figured he would fix it. I feel he is just playing me for a fool now.
Ok. Where do we go from here Chris. In 10 days will be a year since I placed my ordered. You really have to admit I am probably the most patient customer you have ever had. Been told several times the order was right before your very eyes. Looking at it right now. Told it was in the process. Even read that you finally fixed my order. It is not fixed.
("On Nov 11, 2004, Growquest responded with:
"This order was one of about 50 out of several thousand that we manage to really blow it on. We have since made arrangements in September for late fall shipping and await her acceptance of her rose order.
I have no other choice but to fix this. Last year I was so busy with gardens work and family. So overworked it just seemed easier to just wait you out. And I really did want my rose trees. ( for some reason. When I place an order for a rose. Its like my rose. My child. I will wait for it. Fight for it. Show lots of mercy on the supplier. A rose is more than just a bush to me. Its mine.) I warted you little compared to what I heard from others. They got fixed but never did you fix me. Why? What have I ever done to make you not want to send me my roses? It is your job and your duty. The last phone conversation we had I thought I liked you. You were so informative. So willing to talk to me. Told me all sort of nice things about my rose trees. I really believed I would have my roses.
I did talk to the mbna and to my credit card protector company. They did say that it was a long time but it could still be fixed. I have connected them several times this year and those calls are on record. I just did not want to take any actions I just wanted it noted until either you fixed and keep to let it be known that I was concerned about this.. I pay a unusually, to me, horrible amount for credit protection. More than the 363.74 you owe me. I will have them earn some of that money I dish out to them. I have the credit card transactions. dates posted. The dates of phone conversations to you. And dates where I made phone calls and talked to you. And dates of my calls that phone was unanswered.. Your and my emails to one another.. And print outs of post and sites where to show I was not the only with problems getting roses.
I really am not angry about this anymore. Pass that stage. Feel more like a fool for being so trustful really. I just have never been ripped off. Never in my life. But this has to be settled. If I owed you the roses or money. Surely you would expect something to finally get settled. You would not look to kindly of me having ripped you off and want to get some satisfaction out of it.
I am going to really leave it up to you again how you going to fix this. Wait a spell and see. Your probably about half way through mail orders. Maybe further, maybe less. But surely with all the still incoming orders. Surely I would have some influence on some of customers..Surely that would be more than a 400 dollar lost. Roses are my life. Rose people. are my best friends. I think I have a fairly nice reputation for being honest with rose people. Some folks just order roses. Some folks grow roses as a passion and really live roses. I sort of hang with that bunch. Those are the bunch that too listen to ones like me. Beginners listen.
I really mean for you to fix this problem. Throw me in a Della Reese for patience. We could still be friends and all's fine and forgiven. . If not. Years can go on and on. I will never forget or let others forget how you done me. Some may hit and miss with positive experiences. But. What happened to me could happen to them too. Its all in black and white and really talks for itself. I refuse to let you make me angry again. Its takes time to be angry and I just have none to spare for that. One day you never know. I will look you in the eyes and ask you. Why? I mean. You claim to ship thousands of roses. WHY?. WHY Me?
Your friend. For now.
cindi On March 6th, 2005, CindiSue added the following:
I am not for sure if these photos will or can be inserted. It really needs to be. Photos say sometimes lots more than we can.
As far as me and my rose dealings I feel I worked patiently and fairly. I lost in the end thinking we would work something out. I am worn and got to get on with my rose life. I tired of it. I gamble with MY WAY of fixing and I lost.
here is the lastest and last of my dealings with growquest. But I will forever when ask. Show my post and pics.
Here we go and its my last run.
I really did not want to share these photos. But he told me he would fix it last Saturday. No roses this week.
I sent him the photos. I called twice yesterday and got the ans. machine. I think that ph number gets changed weekly. I left no message though. I had emailed him last week and yesterday.
I thought for a little while that he owed me a Renae and that the Wh. C. Doll was sent. I already have a WCD. We talked a little about the order on the phone and he had asked me what was I now wanting. I did not have the list and told him the PFs. I can not grow RM. And when I thought of the WCD somehow another Renae went in my mind. But when I looked at my list I and figured up the price of the 69.99 trees he actually sent me 5 trees instead of 4. The orginal order I do not have but I do have the first response of my order and the Renae is not on the list. Nor is is charged. So it must not have been orginal put and just on my mind at the time because what all started this in the first place was me hunting a Renae tree rose. I do not have the order list sent to Growquest. It was sent on their site. But I do have the first receipt and its not on it. The prices match 4 trees and 3 misc roses.
I probably would have caught that error myself but I just do not count roses and looked names and that Sally Holmes and Angel Face had me in a stun or something.
I guess he thinks tha sending me 5 trees even wrong trees should fix me up. I am starting to think that there was never no lady in New Orleans that got my roses and the order mixed up. I think he thought the 5 would shut the lady up.
Either way. I think the photos should be saved by all to remind folks of the quality of roses you get from Growquest. I think I am being fair at grading them.
I told him on the phone that I was told that if I should receive roses from you now that you would send me mess. Asked him. Are you trying to get me back for the mentioning of all this on internet. He told me he would never do that.
I am getting sick of the whole thing.
Some may still wonder WHY did she not just go to the credit card and why I did not stop it in the first place.
I wanted to look for a fix because if a vendor is in a bind then we can work it out. Not beat him on the head.
I do have lots to do and keep up with and did put it on the back burner too long. I could have stopped it legally but actually I waited a long time and it would have been a lot of red tape and lots of mailed copies of emails.
I truly believed that in the long run it would be fixed.
2 Pillow Fights
1 Buff Beauty
The misc roses ordered were
Comtesse de Provence
Purple Tiger...i know this will not do in Texas probably know. But..it was an experiment.
The trees I received are.
2 Red Medilands
1W. China Doll
1 Buff Beauty
Cl. Sally Holmes
Wait till you view them underneath this post. I throw roses away that look a hundred times better than that. I sure would not give them to someone new with roses. A rose grower would look at me like I was nuts to even offer it to them.
When called telling him its the wrong roses he acted shocked and almost called me a liar when I told him...besides the RM are 40 inch. When I asked him if he was telling me that I was storying to him. He said. No. Its just that I packed them myself. Later he said something about someone else who had packed the roses. I did not say nothing about him done telling me he packed them himself. Later he said this order should have went to New Orleans. Hmmm. Said the NO person was very pleased with the roses she received that was mine. I suppose so. Louisiana Lady too should not be able to grow RM down here either.
roses laying down. Showing roots and length
This is them laying down to show him that I was not lying. That two of the trees were RM and 4 foot
Here are the roots on the RM's. Sort of spooky huh. I have no ideal why this is done to that degree. Surely its not to save space. I have not had many roses come in like that. But sure seems like its going to be stressful for long tall shanks. Are they suppose to make or force them to make new anchor roots. Push on feeder roots are something. Is there a reason for this. Chopping roots. I never had any chopped roots but roses that are in plastic bags at beginning of a season.
This was Weeping China Doll. It did not look bad. Chopped roots. I did not order her and got one already. The last CD I got in 2001 was like a 5 ft stick. Had its feeder roots. The top stems were cut back. Like 2inches. It grew fine. These had a shipping damage but stems will be fine. Needs a lot of repruning on some of them. But fine.
This was to show him Flower Girl. She did not look bad. A little beat from traveling and had probably been in storage. Roots are awful but I think lots of folks chop roots.
Buff Beauty It looks very young for a tree top. But it does not look that bad. I do not think I saw any rot or bad spots. But them roots are cut off on all the trees. I do not think he had these in stock and waiting for me as he claimed. The bottoms were in storage somewhere so he had to gone and got them. Or he had them stored.
You better make sure your sitting down. These might hurt your eyes
Here are the two "40 inch Red meidiland tags."
I DID NOT ORDER RED MEIDILAND. Besides, it is a known fact that RM does not grow well in the south.
Her reputation is ruined.
Sally Holmes tag
Sally Holmes and Angel Face tags.
On Jun 16, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"This order was one of about 50 out of several thousand that we manage to really blow it on. We have since made arrangements in September for late fall shipping and await her acceptance of her rose order.
On Jun 16, 2004, SabraKhan Tiverton, RI (Zone 6b) wrote:
I ordered 2 rosebushes from Growquest on April 12, 2004. I got no response from them even after several emails until May 27. They claimed the roses were shipped that morning. It is now June 16 and still haven't received anything. They billed my credit card shortly after the order was placed in April. For weeks I have been emailing for a refund with no response. The phone number they give you is a waste of time since it's always off the hook. They don't answer emails either. I have never dealt with a company before that shows such little concern for it's customers and has no problem withdrawing funds from customer's accounts without showing an effort to actually make sure that the order is actually shipped.
On July 13th, 2004, SabraKhan added the following:
On June 16, Chris emailed me that the refund of $43.98 was accepted and still insisted that the order was shipped out. The order was most definitely NOT shipped. I waited to see the refund on my credit card statement.
On July 14, my credit card statement showed no refund, however ABP Growquest showed up as another charge of $43.98! This means they charged me twice for an order that they never filled. What is going on at that company?
I informed Growquest of the second mistake and asked again for a refund, but if they stay true to color I won't be getting any response from them.On Jun 16, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Some posted a "credit" to his card without looking to see that they were posting another charge. After learning of this I had all future transcations "verified" by attaching a copy of the adjustment to the customer's invoice. It would be nice it the customer noted that the credit card company has since made him whole.
I ordered several different types of things from Growquest on many occasions.
I have never had any trouble with my orders (ranging from insects to plants to seeds) and have found them friendly and helpful. The orders have arrived healthy and in a timely manner and I plan on being a long term customer of theirs because the other companies I ordered beneficials from did not provide the information I needed and the quantities were less.
I wish them much success.
Note from the Garden Watchdog editors:
This comment was submitted from the same IP address as the company representative, who also submitted feedback as "Cathmom" (See related footnote for "Cathmom" above.)
Several attempts were made by the Watchdog editors to resolve the matter, but were unsuccessful. It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. This company was warned that attempts to do so would be publicly denounced, per our stated guidelines. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.On May 21, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We were wrong to post such a statement and should have worked harder to get some of the many thousands of filled orders to post a postive comment.
I placed an order for several different types of tomato plants. I recieved all plants except one which was also listed with the other plants I did recieve on the invoice. All the plants were very rough, scraggly, unhealthy and half of them were undeveloped. I called them immediately to request them to send me the zapotec slicing tomato plant that was not delivered. The lady asked if it was on the invoice. I said yes but it wasn't delivered with the rest. She stated it would be delivered in 3 to 4 days. I never recieved it within a week. I e-mailed them requesting the plant again. I couldn't get their response because my firewall wouldn't let their response onto my system due to possible virus's. Bad customer response!!
On Apr 30, 2004, marisag new hope, PA (Zone 6a) wrote:
I ordered many roses from Growquest. All arrived in pots, good sized, healthy. Both Chris and his wife Jane have gone out of their way to be helpful and have even gone so far as to seek out some roses on my wish list and find them for me. I have read several negative posts about this company and I can assure everyone that this is an honest and legitimate company who is new to the shipping game with roses. I know that there have been delays with shipping, I even experienced some, but the wait has been worth it. I think we need to give these guys a chance to work out the kinks in their system. It would be a shame to lose a company like this. Just my opinion.
Very bad customer service==ordered whitefly defense kit and garden whitefly zapper. order never arrived. panicked because company has access to my credit card. no tracking information provided when ordering online--all numbers listed except one had voicemail full messages-- finally talked to someone promised they would Fed ex 2 day delivery-i have never received anything-- i have left many voicemails to please contact me about not receving anything. im trying to get a refund but company has not responded. credit card company is now investigating them to see if they are setting up a spam ring where they capture then use your credit card number.. very scary that all the numbers were full so you could not leave a message.dont do business with this company buyer beware
I placed an internet order on 3/15/04 for 1 rose bush. Took the payment right away. There is no place to track your order on line. When you leave messages no one calls you back. After several e-mails and saying I was going to cancell,I finally got an e-mail from the owner on 3/22, claiming the order was shipped. When I finally got in touch with the owner the 1st week of April, he told me it had never been shipped and that it was going out that day. As of April 6th, owner claimed took it to the post office himself in the morning to send it priority mail. Found out tonight 4/8, that it was finally shipped after 5 pm on the 6th. I had explained a few times that this was a gift and that I could not understand why you would tell someone something was shipped when in fact it was not. Many excuses given... I think the service was very poor and agree with all comments made by deborah 2003, I will be cancelling my order on Monday, and not looking forward to more poor service. I would never recommend this company to anyone and I will check this wonderful website before ordering again.
On Mar 13, 2004, deborah2003 Virginia Beach, VA (Zone 8a) wrote:
Ordered some roses. Had to cancel order due to an unplanned surgery. Company accepted cancellation after repeated unanswered emails but failed to provide refund. Two more emails and another phone call still resulted in no refund.
When speaking to them on the phone was told they didn't know anything about your order/cancellation and could not look it up while speaking to me.
I provided order number and dates of emails with details and dates of their responses with details.. and was promised a check .... Still no refund. 6 weeks after initial cancellation approval and written promise of refund instead of my promised refund they shipped the roses. Now I have to hire someone to plant them as I am on restricted duty due to neck surgery. Very poor customer service. Would discourage anyone from ever ordering from them. They are nice and quickly take your money but refuse to follow through on promised help if there is a problelm.
BEWARE.. DO NOT ORDER FROM THEM
On July 28th, 2004, deborah2003 added the following:
After several months of trying to get a refund and receiving no response... I consulted a lawyer. My lawyer advised me to try sending a certified letter with a demand for at least a partial refund for the roses not received and include copies of all emails to them. If this did not provide a response to proceed with a law suit and formal charges. I followed his advice.
I did receive a phone call after that letter and they tried to refund my credit card but the purchase date was too old so they mailed me a check. I did receive the check and it did clear the bank.
I was happy to have resolution to my problem and offered to post the follow up. Then they had the NERVE to suggest I tell people that they offered to pay for the landscaping service I had to hire to plant their roses that they should never have shipped!!!! They NEVER OFFERED THIS TO ME! I was shocked and angry about this.
Every rose they sent to me has already died. (As someone who successfully grows 200+ roses the death of their roses is not due to my horticultural practices!) With the hassles I have had to go through just to get my small partial refund on a cancelled order.. it is not worth my time to pursue their warranty. Instead I am taking this as an expensive lesson to never do business with this company again.On Mar 13, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We indeed offer to pay for a gardener to plant her roses and have the email to prove it. Did we mishandle this order, yes and quite a few others. It was the start of rather unpleasent season for which we apologize to all of those who we not not properly served.