Comments regarding Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC)Click here to return to Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC)'s listing.
|On May 10, 2005, randyrandy Valrico, FL wrote:
I made a purchase on 1/1/05 and paid by credit card. Time past and after a call from me, I received one out of the four trees. We are five months out and I still have not received anything, but repeated promises that they will ship. Now I can't get them to return my phone call or my e-mails. Please save your money and do not order anything from this company. They are BAD NEWS!
|On May 9, 2005, growquestsucks Wilmington, NC wrote:
I too wish I would have found this website before being ripped off by growquest. They charged my credit card $160. the day I placed the order, which is against the credit card company policy, you are not to charge untill order ships. Anyway they shipped 1/3 of my order of roses. I ordered potted and they came bare root. Of the bare root half died and all had alreay started to bud, deadly for bare root. The quality was very poor and now my rose garden is a mess. I counted on growquest to ship what I ordered and not rip me off and take my money. They have not credited me the money they took and have never tried to resolve the problem. I dont care that they have moved, as the autoreply email says, I care that they stole my money and sent items that I did not order and the ones i did get where wrong and dead. DO NOT, DO NOT, DO NOT ORDER FROM THEM.
|On May 6, 2005, chipsterdoodle Citrus Heights, CA wrote:
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!
|On Apr 19, 2005, s545454 fairfield, CA (Zone 9a) wrote:
THE FIRST TIME I ORDERED FROM ABP GROWQUEST WAS A PROFITABLE ONE. I ORDERED AN AVACADO TREE AND RECIEVED TWO ,I CALLED TO MAKE SURE IWASNT AT ERROR AND I DIDNT GET BILLED TWICE. THEY WERE VERY NICE AND LET ME KEEP THE SECOND TREE, EVERY COMPANY SHOULD RESPOND THIS WAY. THANKS GROWQUEST!
|On Apr 18, 2005, MaximumBob Mountain View, CA (Zone 9a) wrote:
I ordered several large fruit trees to be delivered by Growquest to my home in California. Seemed like a good selection and price, but...
On Apr 18, 2005, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
On Apr 19, 2005 5:29 AM, Growquest added:
We have recently moved into a new facility and fell behind schedule in packing, shipping and regional deliveries. His order was refunded within minutes. "
|On Mar 22, 2005, matissesmom Glendale, CA wrote:
I ordered a hard to propagate rose and a couple of other's and was informed in a timly matter that the 'hard to propagate' rose, didn't propagate. Well, that wasn't a big surprise so I said send the other two.
|On Mar 22, 2005, cleerockk Los Angeles, CA wrote:
I had a positive experience with this company. I ordered 4 dwarf trees to start a small patio garden for my apartment. Chris delivered them and stayed to replant the trees into containers since I am a gardening novice. The containters and trees look great and I am looking forward to picking lemons, limes, avocados and oranges on my patio soon. Thanks Chris and Jamie.
|On Mar 15, 2005, Irishguy Placerville, CA wrote:
My sister and I love rosegardening. We ordered a few potted rosebushes from Growquest and they arrived in just over a week and they were in excellent condition.
|On Feb 28, 2005, poeticwarrior Ceres, CA wrote:
I dont know who Dave is but I do know that Chris showed me courtesy and service that was ABOVE & BEYOND!!! Refreshing it was. I will recomend to all that you cant beat the service from this company.
|On Feb 21, 2005, emerald1 Santee, CA wrote:
I find it hard to believe some of the negative comments on here are really about Growquest. Chris and Jamie are capable of making mistakes (unlike some of the rest of us here apparently!), but as far as honesty and the willingness to please a customer is concerned, they are the last people one could call crooked!
|On Feb 17, 2005, cobraman Tustin, CA wrote:
Oh, how I wish I would have seen this site before I placed an order with Growquest. I am reading the comments/complaints from the other members and it is deja vu. I have been waiting over a month for an avocado tree to arrive. I called and the stock answer was "I'll check and call you back" No phone call back of course and now no one answers the phone, the voice mail boxes are full, no one answers emails, the fax machine doesn't pick up. A check with the Better Business Bureau reveals several unresolved complaints.
On February 28th, 2005, cobraman added the following:
Still no Avocado tree from GrowQuest. Yes it is Growquest. The order was placed on 1/17/2005 for a triple treat avocado tree. Only after I placed this rating and threatened to file a comlaint with the BBB and my credit card company did I receive a response from Chris at Growquest. He told me that he could not get the tree I wanted because the grower was no longer supplying the trees in the size that I wanted. Funny that he didn't know that on January 17th but was able to find that out on February 18th but never bothered to say anything before.
OK, so he offered to provided a different tree and to make up for the difference in price, he is going to plant it for me. OK, we make the deal and he agrees to be here by the end of the week and sends and email to verify it.
Guess what? He never showed and I haven't heard from him again. I again tell you. Unless you are within arms reach of this company, do not deal with them. They can not be trusted.
On March 28th, 2005, cobraman added the following:
GrowQuest did credit my Visa Account after my last complaint. I am still bothered by the way this all transpired and how long it took to resolve. The tree was never ordered when I placed the order over the internet. They knew nothing about the order when I called about it after the time it should have been ready to be delivered, so they dropped the ball on this one and then strung me along for another two weeks saying they were going to come and plant another tree for me. They did refund my money but only after I complained again and was about to have my credit card company issue a chargeback which is expensive for a business. I am happy for those of you who have good dealings with this company, but they did nothing right for me.
|On Jan 24, 2005, harryv415 San Francisco, CA wrote:
I have ordered ladybugs in the past,and had great results,thanks to Growquest.I'll be doing business with you!
|On Jan 24, 2005, MGHTYDX Ladera Ranch, CA wrote:
I ordered a bare root Ink Spots in early December. I received it in early January (which is the proper planting time for my area). It arrived in wonderful condition and is now sporting new growth in my garden. I would definitely order a plant from this company again.
|On Jan 7, 2005, gcigarymanson wrote:
Chris knew exactly what was wrong with my plant when I called him on the phone from his website. I did not see any feedback. His knowledge is exceeded only by his desire to help me and he sent me the necessary items to reverse the fungus causeing my plants to dry up in the last stage of development. My experience will keep me buying from Chris and I feel I can call him anytime with any problem I have.
|On Dec 28, 2004, zookeeper12 Ventura, CA wrote:
I, along with several neighbors, placed a group order for several rosebushes from Growquest to receive the group discount.
|On Dec 19, 2004, RSouza wrote:
I had a wonderful shopping experience with this company, Growquest.
|On Dec 7, 2004, gardenbee Fresno, CA wrote:
I recently ordered 3 large citrus (15 gallon) trees from Growquest. At the same time I bought 4 rose bushes to take advantage of the buy four get a fifth free. I was pleased and it worked out great with the owner hand delivering it.
|On Dec 6, 2004, growquestfraud wrote:
What started it out as a fun learning garden project for me and my kids has become a very unpleasant experience thanks to Chris Gilcrest and his "company" Growquest.
On December 6th, 2004, growquestfraud added the following:
12/06/04 - Just got an e-mail message from Chris Gilcrest at Growquest:
Chris states, "Jamie just got in and said she mailed the refund to you on Saturday."
I say, "Fool me once shame on you, fool me twice shame on me."
We'll see if I ever actually get the check.
On December 9th, 2004, growquestfraud added the following:
12/08/04 - Just got the refund check in the mail! The letter was postmarked December 7th but Chris Gilcrest said Jamie Gilcrest mailed it on Saturday, December 4th... Hmmmm. Anyway, now let's see if it actually clears. I'll keep ya posted.
On January 5th, 2005, growquestfraud added the following:
1/05/05 - Refund check appears to have cleared. So ends my ordeal that started in May 2004! I'm sure they would still have my money had it not been for this website... Thank you, Dave's Garden.
|On Nov 17, 2004, ColoradoRoseLvr Parker, CO wrote:
I am new to growing and purchasing roses and early in September I purchased several Bare Root roses from Growquest. I asked that they be sent quickly since our growing season was coming to an end. I was never told and nor was it on their website that Bare Root roses were not available. I paid for the roses using my debit card and have a complete printout of the amount they would debit my account for. This amount included shipping. After not receiving any roses after 3 weeks, many phone calls and emails to them, and after receiving an email from them saying "they hoped I liked the roses", I finally received a rose and another two after two more weeks. I realized that the roses coming were potted and not Bare Root. Many phone calls and emails to this company kept saying that the remaining roses were on there way. After over 2 months later I finally get the last one. One of the roses that "had shipped" wasn't, and had to be substituted with another because they didn't have it. A month and a half into this whole ordeal I was told they would send a free rose since it had taken so long. I never got it, and never will I'm sure. Then low and behold I see another debit on my account from this company. Even more than what I had paid in the first place. After a call to the company, I find out that the amount taken, without authorization, was the difference between Bare Root and Potted along with all the shipping charges. The shipping was astronimical. With taking over 2 months for the plants to trickle in and many calls and emails to them and an unauthorized debit to my account, I felt I was being ripped off.
On Nov 17, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"First of the [customer name] got the roses spread mostly over a couple of weeks, all but one was hard to get. The web site clearly indicated she was would be getting potted roses and she clearly enjoyed getting them. They were not just good, but several were bloomed out and over 3 feet tall, full of foliage, buds and blooms.
|On Nov 11, 2004, beverlysl Bryant, AR wrote:
Like a fool I ordered from this company even after seeing neg feed back, They had a rose I couldn't find anywhere else and since there were a few recent pos comments, I thought maybe they had gotten their act together, Wrong! Here I sit over a month later still waiting on said dark red rose that they have promised me twice now has been sent. They charged me a fortune for shipping, and they have charged my card. When I try to phone them, on my dime as there is no 1-800 number listed, I get a recording that says message center is full or something like that. They won't answer their phone and you can't leave a message. I e-mailed them and got a response after about 5 days, but it was more false promises. I hope they enjoyed the few bucks they got out of me because it will never happen again. They deserve to go out of business!
On Nov 11, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have asked this person for their order information and look forward to making them whole. The 800 numbers are not working anymore as result of switching to MCI. We given promised a "supper low rate" that turned into massive bill for whch we will not tolerate. We will get new 800 numbers shortly after looking into the best service possible.
|On Nov 7, 2004, waterman215 Ranson, WV wrote:
I AM A SUPPLIER OF BENIFICIAL INSECTS. I DEAL WITH SEVERAL COMPANIES IN THE U.S. MY INITIAL DEALINGS WITH THIS COMPANY WERE OK. EVEN FRIENDLY. THEN I WAS "STIFFED" FOR PAYMENT ON A LARGE ORDER TO ABP/GROWQUEST BY WAY OF BOUNCED CHECKS. REPEATED CALLS AND E-MAILS RESULTED IN EXCUSES AND BROKEN PROMISES. FINALLY RESORTED TO THE DISTRICT ATTORNEY FOR THEIR AREA. THE D.A.'S OFFICE CONTACTED THEM. THEY TOLD ME CHRIS SAID HE WANTED TO PAY ME DIRECTLY, BECAUSE THE D.A.'S OFFICE ADDS FEES AND SUCH FOR HANDLING THE CASE. SO THEY SENT EVERYTHING BACK TO ME. END OF STORY: NEVER DID GET PAID. LIVE AND LEARN. STAY AWAY IF YOU'RE SMART.
On Nov 7, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"This person cannot, could not and will not ever be able to produce one, let alone as he says in plural, more than one check from Growquest that was bounced.
|On Oct 12, 2004, Careytearose San Jose, CA wrote:
I recently ordered Four roses from Growquest, after there being recommended to me. The roses I received (hand delivered by the owner, even) were all in very good condition, and are growing very well for me. Two of the roses I couldn't find elsewhere. Pleased with the quality and the customer service. I would order from them again.
|On Sep 29, 2004, RedGarnet22 Reno, NV wrote:
I had a very pleasent experiance dealing with Chris at GardenQuest.
|On Sep 29, 2004, granniss Caldwell, NJ wrote:
I wish I had seen this website before I placed my order with Growquest.com. I made a huge mistake in ordering from them. It's been over 2 months and I still have not received my order. It's impossible to get in touch with them. When I was able to speak to someone, they promised me they were shipped but 2 more weeks and still no flowers. From all of the negative feedback I see on this website, I can't believe they're still in business. I hope anyone considering using them takes heed of my warning and buys elsewhere. I might as well have thrown my money away.
On Sep 29, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have contacted this customer for her last name or order number and await her cooperation in solving the problem
|On Sep 24, 2004, josiesgarden Morris Plains, NJ wrote:
I ordered 5 rose bushes on June 11. I waited and waited and they did not arrive. I checked my order on their website and it said "in progress" so I assumed they were still getting the order completed.
On Sep 24, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"to better understand this problem the reader needs to know we do not ship small rose plants. We may screw up getting orders out on time, sometimes, but we ship large, sometimes very large roses up to 8 feet tall, in full bud and bloom all over the USA, and Gigi was in the process of getting some of them.
|On Sep 2, 2004, annepaul962 Saltville, VA (Zone 3a) wrote:
On june 27 I went online to buy some rose bushes and i came across growquest.com. i order 4 rose bushed n got them all n man i was so surprised at how big they were and how pretty they were in bloom and had many more buds on them . I am so happy i have found growquest that i went back a month later n order some min rose bushed i got 7 of them and i got all 7 and again was very surprise n very happy they were huge i thought that they had sent me the wrong one but when i looked at the tags on them they were indee min roses bushes nice and health n i want ppl wo know growquest is the greatest company around.
|On Sep 1, 2004, bumpus Santee, CA wrote:
I have always had a good experience when doing business with this company. We had a nightmarish waterbug problem when we first moved into our house and I got some Max Force from Growquest, and after only two applications we didn't see one of those critters around for over two years!!! My orders have always arrived fresh and in a timely fashion, and they have always been very friendly. I give 'em an A+!!
|On Aug 30, 2004, 6leggedbug Wilmington, NC wrote:
I ordered 1500 ladybugs back in June 2004. The order arrived 5 days later 'cause the 4th of July holiday slowed the ship time. My order arrived, but only half of the order were alive. So I called Janie @ ABP Growquest to tell her of my problem. She said, " no problem", we will send out another order to you. In the while, I called back and spoke with Chris,whom was very helpful to me and answered my every question and assured me that my order would be fulfilled right away. Later, my order arrived by next day air(smart choice), 1500 more ladybugs eager and waiting to take care of those white flies I had. I used only half the order and stored the other half in my refrig. Well three weeks had passed, pulled out the container placed them outside and those ladybugs began to move briskly in the container. I was so amazed at this that I called Janie in Ca. and told her,she said,"those bugs usually last only 2 weeks not three". Now those ladybugs can go to work and do their job.
|On Aug 30, 2004, Sally0 Yardley, PA wrote:
Have ordered a number of roses from them recently and I amazingly received them in 1 or 2 days. The roses are very big and healthy. I couldn't have done better at a local nursery as far as quality. They are also very nice to deal with and very knowledgable. I have enjoyed dealing with them.
|On Aug 25, 2004, belleg96 Frankfort, KY wrote:
I ordered 2 roses from this company in early spring. They charged my credit card the same day. I never got my roses, but a request to my credit card CO. for a credit brought results. This company should not be allowed to be in business.
On Aug 25, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have requested information on this order and await a response.
|On Aug 20, 2004, jdrive Bronxville, NY wrote:
I purchased 72,000 ladybugs, snail and slug pellets, etc., from Growquest a week ago. Their service was fast, professional and courteous. They even bundled the boxes my orders arrived in, making it easier to handle. I feel confident in using them for any of my garden needs. Not only did I receive the product fast, but their follow-up to insure that I was a happy customer makes them stand out in a sea of online sellers.
|On Aug 19, 2004, riosamba Marlboro, NJ wrote:
I have received three beautiful and healthy roses from growquest. The Rio Samba which was the first that I received a few weeks ago has already had four lovely blooms and all the roses are growing very well. I have over 35 rose bushes and am most happy to add growquest to my list of vendors.
On September 19th, 2004, riosamba added the following:
I received a Barbara Bush rose which I ordered for a client. It was shipped out in a timely manner and arrived full and healthy. That makes five healthy large five gallon roses that I have received. The company has already received part of my order for next year as they carry many different varities that are hard to find. I am very pleased
|On Aug 17, 2004, Garden_Weasel Milwaukee, WI wrote:
I had a fanatic experience with Growquest. I am a younger gardener and many times I am not taken serious. So when I was looking for artichoke root stock to be sent to Wisconsin many California green house did not really want to help me. Not only did Growquest send me free Actagro organic fertilizer that is a wonder product, they sent the best root stock artichokes, very timely and in great condition. I ordered from three companies with a 25% survival rate “Mostly due to moldy product sent to me”. I had a 80% survival rate with growquest’s products and I had artichokes by the beginning of July. I used the Actagro organic fertilizer on my tomatoes plants were 7 feet tall before they fell over, because the cages couldn’t handle the load placed on them. I was harvesting heirloom breeds of tomatoes July 11. “This year it was below average temp, and rain in the under mid-west and I am leaps and bounds ahead of my neighbors as well as the professional growers at the farmers markets.” I was also introduced to lady bugs as pest control by grow quest as a free gift. They are wonderful and a month and a half later they are still controlling pest great. I can not say enough about how great this company is they are my number one go to when it comes to products or advise. Thank you Growquest
|On Aug 16, 2004, bc70124 New Orleans, LA wrote:
Dear sir I placed my order for a Queen Elizabeth tree rose and it arrived in pretty good shape despite the August heat in New Orleans. The tree rose has bloomed twice and is branching out with more buds on the way. I guess the secret is to water abd fertilize plenty. Bill
|On Aug 15, 2004, mwheelhouse Eugene, OR wrote:
I ordered a specialty rose from these folks online after searching through many other sites that no longer had the rose or were willing to ship so late in the season ( first week in July)...The rose arrived within a few days...very carefully packed and in excellent condition...they had even sent a better quality rose than I imagined...at no further charge to me so instead of having to carefully nurture a bare root rose they sent me an established bush...I am very very pleased with their service...their correspondence with me was very helpful and very concise in the information...I was buying the rose as a memorial present for someone so it had very special meaning.So in short, they sent me an incredibly health rose, superbly packed at a price that was far below other peoples....we were so pleased with their excellent service that we were moved to send them a large jar of our famous Oregon Marionberry jam...something we don't normally do for someone we have dealt with....and are looking forward to doing business with them in the future...I passed on their name to a professional garden designer and he used them with the same result...
|On Aug 15, 2004, DGunnyson Claremont, CA wrote:
I ordered 4 rose trees in February. We live in a very windy area, as the owner Chris was quite familiar with. He advised me that the trees would suffer a great deal of stress from our high Santa Ana winds.
|On Aug 13, 2004, Slinkysman Houston, TX (Zone 8b) wrote:
******STAY AWAY******STAY AWAY
On Aug 13, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Road Rage, Airline Rage, now Keyboard Rage? Several weeks ago we emailed this person for a last name and order number and still have not heard back.
|On Aug 9, 2004, disgruntledgard wrote:
After 5 phone calls and several weeks of waiting, I received my rose orders ($240.00). I was very upset that a company could be so irresponsible. They sent me roses that I hadn't ordered, roses that had mold and mildew on them, and roses that were dead, including a tree. All of this after I spent time on the phone with a woman who supposedly was "pulling my order as we were speaking" (twice). I would strongly discourage anyone from doing business with a company that is so unorganized, deceitful, and just plain unethical. And by the way, only 2 roses are still living today.
|On Aug 3, 2004, sacerdos Great Falls, VA wrote:
Last winter (november) I ordered more than 200 dollars worth of roses from Growquest.I had 3 orders in all. I waited a long time till a rose arrived. The invoice said Black Bacarra (which I ordered) but the tag on the plant said Black Garnet. The plant was in bad shape. Then (after several calls) a shipment of four roses came-one was mangled and three were dead,three also were the wrong rose.I called and called and finally they said they had tracked down my main order-it was shipped to someone in Ohio (I live in Virginia) and they were tryinmg to figure out how to ship it to me. Well the shipment never came. The poeple were always friendly although hard to reach.They offered me some free roses that also nevercame.Again they did not answer the phone so I left a message that I would contact a lawyer.The called me right back and said they would credit my American Express. I have received two AMEX bills since and no credit. We are a church and they knew it still they cheated us. They have a low rating from the Better Business Burea.I will contact the Visalia police plus California authorities. CAVEAT EMPTOR!
On November 13th, 2004, sacerdos added the following:
I noticed that Growquest said they sent me a black baccara and are working with me for fall and spring planting. The truth is I did receive two roses from them both in excellent shape,however even that they messed up. The roses were not labelled and there was no invoice.Although I am grateful for them sending me two of the roses I ordered nearly a year ago I dont know what they sent. Also if they are working with me for fall and springplanting they must be talking tothe person in Ohio they sent my original order to since they have not contacted me in any way! Their statement s false.
On Aug 3, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Our staff shipped his roses to the wrong person and we blew it. However Father's statement omitts that we had another oder pending and authorization to charge from him and wehn we saw how many problems we were having, we declined to process it. We have been in touch with the good Father many times since.