I find it hard to believe some of the negative comments on here are really about Growquest. Chris and Jamie are capable of making mistakes (unlike some of the rest of us here apparently!), but as far as honesty and the willingness to please a customer is concerned, they are the last people one could call crooked!
We have ordered things in the past and have never had a problem. Just recently, Chris delivered us some beautiful fruit trees and roses. I could tell he was in a hurry but took the time to figure out why my brand new lawn in the back was suddenly dying, so after following his advice it is saved. He really knows his business and Jamie is always very kind on the phone. I would encourage any good, honest customer to do business with Growquest!
Oh, how I wish I would have seen this site before I placed an order with Growquest. I am reading the comments/complaints from the other members and it is deja vu. I have been waiting over a month for an avocado tree to arrive. I called and the stock answer was "I'll check and call you back" No phone call back of course and now no one answers the phone, the voice mail boxes are full, no one answers emails, the fax machine doesn't pick up. A check with the Better Business Bureau reveals several unresolved complaints.
I only hope that others will check this site out before ordering from this company that obviously cannot handle the business it is trying to drum up over the internet. I am certainly glad that I paid with a credit card so I have speedy recourse.
On February 28th, 2005, cobraman added the following:
Still no Avocado tree from GrowQuest. Yes it is Growquest. The order was placed on 1/17/2005 for a triple treat avocado tree. Only after I placed this rating and threatened to file a comlaint with the BBB and my credit card company did I receive a response from Chris at Growquest. He told me that he could not get the tree I wanted because the grower was no longer supplying the trees in the size that I wanted. Funny that he didn't know that on January 17th but was able to find that out on February 18th but never bothered to say anything before.
OK, so he offered to provided a different tree and to make up for the difference in price, he is going to plant it for me. OK, we make the deal and he agrees to be here by the end of the week and sends and email to verify it.
Guess what? He never showed and I haven't heard from him again. I again tell you. Unless you are within arms reach of this company, do not deal with them. They can not be trusted.On March 28th, 2005, cobraman added the following:
GrowQuest did credit my Visa Account after my last complaint. I am still bothered by the way this all transpired and how long it took to resolve. The tree was never ordered when I placed the order over the internet. They knew nothing about the order when I called about it after the time it should have been ready to be delivered, so they dropped the ball on this one and then strung me along for another two weeks saying they were going to come and plant another tree for me. They did refund my money but only after I complained again and was about to have my credit card company issue a chargeback which is expensive for a business. I am happy for those of you who have good dealings with this company, but they did nothing right for me.
I ordered a bare root Ink Spots in early December. I received it in early January (which is the proper planting time for my area). It arrived in wonderful condition and is now sporting new growth in my garden. I would definitely order a plant from this company again.
Chris knew exactly what was wrong with my plant when I called him on the phone from his website. I did not see any feedback. His knowledge is exceeded only by his desire to help me and he sent me the necessary items to reverse the fungus causeing my plants to dry up in the last stage of development. My experience will keep me buying from Chris and I feel I can call him anytime with any problem I have.
I recently ordered 3 large citrus (15 gallon) trees from Growquest. At the same time I bought 4 rose bushes to take advantage of the buy four get a fifth free. I was pleased and it worked out great with the owner hand delivering it.
What started it out as a fun learning garden project for me and my kids has become a very unpleasant experience thanks to Chris Gilcrest and his "company" Growquest.
In my over 10 years of buying items online this is the only company with which I have ever had a problem.
Here's my experience so far:
On May 28, 2004, I ordered lady bugs and 2 tomato plants online totaling $23.04.
I never received the lady bugs or the plants.
I have called and faxed many times trying to get a refund, and although I lost my order number, Chris Gilcrest and his coworkers were easily able to verify my order, name and mailing address over the phone every time I called -- so I know they have a record of my order (along with my money).
July 13, 2004: Spoke with Chris Gilcrest. He looked up my order and promised that he would, “mail a refund.”
August 10, 2004: Spoke with his wife Jamie Gilcrest. And again she looked up my order and promised she would, “mail a refund.”
August 19, 2004: Spoke with Kelly. Again she promised she would, “write a check and mail it today.”
I have also faxed a refund request on November 14th, December 1st and now December 6th.
This does not inculde the many times I left phone messages or was unable to do so because their message box was full... of complaints, no doubt.
It is now about eight months after my order and I have yet to receive a refund check.
Thier motto should be, "Growquest... we turn customers into victims." Or "Growquest... where the customer is always wrong."
Well, this victim is fighting back. So far, I have reported them to the BBB in their area and will continue to post on this site until I get my refund. But this is only the begining.
So, my kid's garden project has now turned into a lesson in dealing with fraudulant businesses.
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!
Xavier Inguanzo aka "victim of Growquest"
On December 6th, 2004, growquestfraud added the following:
12/06/04 - Just got an e-mail message from Chris Gilcrest at Growquest:
Chris states, "Jamie just got in and said she mailed the refund to you on Saturday."
I say, "Fool me once shame on you, fool me twice shame on me."
We'll see if I ever actually get the check.On December 9th, 2004, growquestfraud added the following:
12/08/04 - Just got the refund check in the mail! The letter was postmarked December 7th but Chris Gilcrest said Jamie Gilcrest mailed it on Saturday, December 4th... Hmmmm. Anyway, now let's see if it actually clears. I'll keep ya posted.On January 5th, 2005, growquestfraud added the following:
1/05/05 - Refund check appears to have cleared. So ends my ordeal that started in May 2004! I'm sure they would still have my money had it not been for this website... Thank you, Dave's Garden.
On Nov 17, 2004, ColoradoRoseLvr Parker, CO wrote:
I am new to growing and purchasing roses and early in September I purchased several Bare Root roses from Growquest. I asked that they be sent quickly since our growing season was coming to an end. I was never told and nor was it on their website that Bare Root roses were not available. I paid for the roses using my debit card and have a complete printout of the amount they would debit my account for. This amount included shipping. After not receiving any roses after 3 weeks, many phone calls and emails to them, and after receiving an email from them saying "they hoped I liked the roses", I finally received a rose and another two after two more weeks. I realized that the roses coming were potted and not Bare Root. Many phone calls and emails to this company kept saying that the remaining roses were on there way. After over 2 months later I finally get the last one. One of the roses that "had shipped" wasn't, and had to be substituted with another because they didn't have it. A month and a half into this whole ordeal I was told they would send a free rose since it had taken so long. I never got it, and never will I'm sure. Then low and behold I see another debit on my account from this company. Even more than what I had paid in the first place. After a call to the company, I find out that the amount taken, without authorization, was the difference between Bare Root and Potted along with all the shipping charges. The shipping was astronimical. With taking over 2 months for the plants to trickle in and many calls and emails to them and an unauthorized debit to my account, I felt I was being ripped off.
I will admit, the roses I got were in good shape but, I should have been given the opportunity to resend my order if the roses ordered weren't available. Instead they send all potted roses and wait till weeks later to then charge for all the shipping after the roses are all planted. I should have sent them all back!!!!!!!
This company doesn't know what good customer service is!!!!!
Don't deal with this company!!!!!!!!!!!!!!!!!
On Nov 17, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"First of the [customer name] got the roses spread mostly over a couple of weeks, all but one was hard to get. The web site clearly indicated she was would be getting potted roses and she clearly enjoyed getting them. They were not just good, but several were bloomed out and over 3 feet tall, full of foliage, buds and blooms.
If we are indeed to accept this creative story, we would have to ask why after the first boxes, 42" tall with full plants did she not call or write, why I am getting such large full plants? Are you really shipping these for about $2.00 each?
No what we have a classic case customer theft. There were hidden hands here, just a person who ordered products and now has it 3 States away and does not want to pay for it. Notice she did not dispute getting, did not dispute that plants were in great condition, she just did not want to pay for the product.
Like a fool I ordered from this company even after seeing neg feed back, They had a rose I couldn't find anywhere else and since there were a few recent pos comments, I thought maybe they had gotten their act together, Wrong! Here I sit over a month later still waiting on said dark red rose that they have promised me twice now has been sent. They charged me a fortune for shipping, and they have charged my card. When I try to phone them, on my dime as there is no 1-800 number listed, I get a recording that says message center is full or something like that. They won't answer their phone and you can't leave a message. I e-mailed them and got a response after about 5 days, but it was more false promises. I hope they enjoyed the few bucks they got out of me because it will never happen again. They deserve to go out of business!
On Nov 11, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have asked this person for their order information and look forward to making them whole. The 800 numbers are not working anymore as result of switching to MCI. We given promised a "supper low rate" that turned into massive bill for whch we will not tolerate. We will get new 800 numbers shortly after looking into the best service possible.
There needs to GWD for phone company billing.
The regular phones get pickup from about 5 am to 8 pm.
I AM A SUPPLIER OF BENIFICIAL INSECTS. I DEAL WITH SEVERAL COMPANIES IN THE U.S. MY INITIAL DEALINGS WITH THIS COMPANY WERE OK. EVEN FRIENDLY. THEN I WAS "STIFFED" FOR PAYMENT ON A LARGE ORDER TO ABP/GROWQUEST BY WAY OF BOUNCED CHECKS. REPEATED CALLS AND E-MAILS RESULTED IN EXCUSES AND BROKEN PROMISES. FINALLY RESORTED TO THE DISTRICT ATTORNEY FOR THEIR AREA. THE D.A.'S OFFICE CONTACTED THEM. THEY TOLD ME CHRIS SAID HE WANTED TO PAY ME DIRECTLY, BECAUSE THE D.A.'S OFFICE ADDS FEES AND SUCH FOR HANDLING THE CASE. SO THEY SENT EVERYTHING BACK TO ME. END OF STORY: NEVER DID GET PAID. LIVE AND LEARN. STAY AWAY IF YOU'RE SMART.
On Nov 7, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"This person cannot, could not and will not ever be able to produce one, let alone as he says in plural, more than one check from Growquest that was bounced.
Growquest as a business has never even done business with this person,
This is and a few other of the GWD postings that do not have order numbers, last names to track them just prove the point the GWD not effective at screening out right from wrong."
I recently ordered Four roses from Growquest, after there being recommended to me. The roses I received (hand delivered by the owner, even) were all in very good condition, and are growing very well for me. Two of the roses I couldn't find elsewhere. Pleased with the quality and the customer service. I would order from them again.
I had a very pleasent experiance dealing with Chris at GardenQuest.
He was curtious and provided the ordered rose exactly when he said it would be here.
There was not one petal missing in the tall container it arrived in. The rose itself was beautiful, full of blooms, and the bright clean leaves had no damage what so ever. They did a great job of packing.
I would order from them again! Had a wonderful experiance. Unlike other mail order companies I have used.
I wish I had seen this website before I placed my order with Growquest.com. I made a huge mistake in ordering from them. It's been over 2 months and I still have not received my order. It's impossible to get in touch with them. When I was able to speak to someone, they promised me they were shipped but 2 more weeks and still no flowers. From all of the negative feedback I see on this website, I can't believe they're still in business. I hope anyone considering using them takes heed of my warning and buys elsewhere. I might as well have thrown my money away.
On Sep 29, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have contacted this customer for her last name or order number and await her cooperation in solving the problem
On Sep 24, 2004, josiesgarden Morris Plains, NJ wrote:
I ordered 5 rose bushes on June 11. I waited and waited and they did not arrive. I checked my order on their website and it said "in progress" so I assumed they were still getting the order completed.
I left numerous e-mails and voice mails and never got any returned. Finally in August I called on their ordering line and was able to speak to them. They said that they didn't know that I didn't receive my roses because they had not heard from me. Then Chris said, he was looking at them right now and they looked great. I know that one of those statements was a lie but at this point I just wanted to make sure that I got my order and didn't get ripped off. I found this website and got very nervous when I read the reviews of this company.
I waited 3 more weeks and each time I was able to contact them I got a different excuse or was told that the roses were on their way to me.
By September 17 and still no roses, I realized at this point that this was not a reputable company and I was worried that I had lost $115.40 which they had charged to my credit card back in June when I initially placed the order . I really did not want to do business with a company that is so negligent in filling an order and was completey aggravated by trying to contact them and hearing their excuses.
I cancelled the order and lo and behold 2 of the 5 roses that I ordered back in June showed up the next day (September 18th). We offered to pay for the roses at the price that was initially charged in our original order (they claimed that one of the bushes was worth more now that it was bigger) minus their shipping charges since they had taken 3 months to get there. They rejected this offer.
In the meantime I found that they also added an extra charge of 26.99 to my card without my authorization or any explanation on September 4th. When I questioned them about this he said that the extra charge was because my order was past the deadline for bare root roses. Can you believe that even though the roses were ordered in June and my account was charged at the same time it was ordered that this company charged my account a second time for something that was their fault!!!!! The order was past the deadline because THEY NEVER SENT IT OUT!!
I worked with my credit card company to reverse the charges and stop this company from making any more charges to my credit card and they were very happy to do so. The cc company asked that we send back the roses, which we did at our expense in the same containers they arrived. So we are now out the shipping charges via fedex which is unfortunate.
At now time did this company ever apologize or try to make it up to us for the way our order was mishandled. They didn't take any responsibility for their negligence and just expected me to go along with whatever they decided to do with my order as if this was "business as usual".
This company is threatening to call a collection agency and say that they will fight the credit card company. They make no sense at all when you ask them questions.
I would stay as far away from this company as you can. If you happen to get your order it's a fluke. We just want this whole unpleasant experience over.
On Sep 24, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"to better understand this problem the reader needs to know we do not ship small rose plants. We may screw up getting orders out on time, sometimes, but we ship large, sometimes very large roses up to 8 feet tall, in full bud and bloom all over the USA, and Gigi was in the process of getting some of them.
There is no doubt that the order was late in leaving, we really blew it in over looking the order. Prior to finally shipping were in contact with Gigi several times to ask whether she wished a credit to her credit card or the roses.
Thus Gigi remarks lack any logical or rational sense. Given the choice we will always refund the order prior to shipping it since we stand to lose a lot of money if it arrives without being wanted as was exactly the case here.
Gigi insisted the roses be sent at "now." Once the first portion of the order arrived they (a gentleman emailed on her behalf) contacted us to let us know that they have reversed the credit card charges, costing us $50.00 in service charges. They proposed paying about $25.00 for a 30" tall blooming potted rose and an heirloom rose Seven Sisters (sent 2 day air) for $25.00. They did not complain about the quality of the plants, quite to the contrary they just wanted to keep them for less the cost of acutally shipping them. We ask that let us cancell the sale on our end and that they pay for the cost of the plants. They refused to do either.
Our complaint against Gigi is thus she asked for the order, cancelled it without working to solve the conflict first (as outlined in the "shipping" page), then sent back the roses that arrived nearly dead, then complained that she should not pay for the expenses involved.
As far as the remark getting an order is a fluke, after doing this for nearly 7 years and processing about 6,000 retail orders this year alone, that is a bit of nonsense.
On Sep 2, 2004, annepaul962 Saltville, VA (Zone 3a) wrote:
On june 27 I went online to buy some rose bushes and i came across growquest.com. i order 4 rose bushed n got them all n man i was so surprised at how big they were and how pretty they were in bloom and had many more buds on them . I am so happy i have found growquest that i went back a month later n order some min rose bushed i got 7 of them and i got all 7 and again was very surprise n very happy they were huge i thought that they had sent me the wrong one but when i looked at the tags on them they were indee min roses bushes nice and health n i want ppl wo know growquest is the greatest company around.
i went and order more flowers. So i will get to see how nice they r for i know they r on their way to me for i understand u can not ship flowers or roses out whne the temp out side is over 100 degrees so u ppl need to remember that for california does get temps over a hundre degrees . Please Growquest KEPP UP THE GREAT work.
for now all my neighbors see my roses n ask me where i got them i tell them n now they r going to be ordering from growquest.com thank you Lisa
I have always had a good experience when doing business with this company. We had a nightmarish waterbug problem when we first moved into our house and I got some Max Force from Growquest, and after only two applications we didn't see one of those critters around for over two years!!! My orders have always arrived fresh and in a timely fashion, and they have always been very friendly. I give 'em an A+!!
I ordered 1500 ladybugs back in June 2004. The order arrived 5 days later 'cause the 4th of July holiday slowed the ship time. My order arrived, but only half of the order were alive. So I called Janie @ ABP Growquest to tell her of my problem. She said, " no problem", we will send out another order to you. In the while, I called back and spoke with Chris,whom was very helpful to me and answered my every question and assured me that my order would be fulfilled right away. Later, my order arrived by next day air(smart choice), 1500 more ladybugs eager and waiting to take care of those white flies I had. I used only half the order and stored the other half in my refrig. Well three weeks had passed, pulled out the container placed them outside and those ladybugs began to move briskly in the container. I was so amazed at this that I called Janie in Ca. and told her,she said,"those bugs usually last only 2 weeks not three". Now those ladybugs can go to work and do their job.
So you can read, that my experience with Growquest was excellent. Very attentive,knowledgeable and listened to my problem and fixed it. Great Job!!!!!!
Have ordered a number of roses from them recently and I amazingly received them in 1 or 2 days. The roses are very big and healthy. I couldn't have done better at a local nursery as far as quality. They are also very nice to deal with and very knowledgable. I have enjoyed dealing with them.
I ordered 2 roses from this company in early spring. They charged my credit card the same day. I never got my roses, but a request to my credit card CO. for a credit brought results. This company should not be allowed to be in business.
On Aug 25, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We have requested information on this order and await a response.
I purchased 72,000 ladybugs, snail and slug pellets, etc., from Growquest a week ago. Their service was fast, professional and courteous. They even bundled the boxes my orders arrived in, making it easier to handle. I feel confident in using them for any of my garden needs. Not only did I receive the product fast, but their follow-up to insure that I was a happy customer makes them stand out in a sea of online sellers.
I have received three beautiful and healthy roses from growquest. The Rio Samba which was the first that I received a few weeks ago has already had four lovely blooms and all the roses are growing very well. I have over 35 rose bushes and am most happy to add growquest to my list of vendors.
A very happy customer
On September 19th, 2004, riosamba added the following:
I received a Barbara Bush rose which I ordered for a client. It was shipped out in a timely manner and arrived full and healthy. That makes five healthy large five gallon roses that I have received. The company has already received part of my order for next year as they carry many different varities that are hard to find. I am very pleased
On Aug 17, 2004, Garden_Weasel Milwaukee, WI wrote:
I had a fanatic experience with Growquest. I am a younger gardener and many times I am not taken serious. So when I was looking for artichoke root stock to be sent to Wisconsin many California green house did not really want to help me. Not only did Growquest send me free Actagro organic fertilizer that is a wonder product, they sent the best root stock artichokes, very timely and in great condition. I ordered from three companies with a 25% survival rate “Mostly due to moldy product sent to me”. I had a 80% survival rate with growquest’s products and I had artichokes by the beginning of July. I used the Actagro organic fertilizer on my tomatoes plants were 7 feet tall before they fell over, because the cages couldn’t handle the load placed on them. I was harvesting heirloom breeds of tomatoes July 11. “This year it was below average temp, and rain in the under mid-west and I am leaps and bounds ahead of my neighbors as well as the professional growers at the farmers markets.” I was also introduced to lady bugs as pest control by grow quest as a free gift. They are wonderful and a month and a half later they are still controlling pest great. I can not say enough about how great this company is they are my number one go to when it comes to products or advise. Thank you Growquest
Dear sir I placed my order for a Queen Elizabeth tree rose and it arrived in pretty good shape despite the August heat in New Orleans. The tree rose has bloomed twice and is branching out with more buds on the way. I guess the secret is to water abd fertilize plenty. Bill
I ordered a specialty rose from these folks online after searching through many other sites that no longer had the rose or were willing to ship so late in the season ( first week in July)...The rose arrived within a few days...very carefully packed and in excellent condition...they had even sent a better quality rose than I imagined...at no further charge to me so instead of having to carefully nurture a bare root rose they sent me an established bush...I am very very pleased with their service...their correspondence with me was very helpful and very concise in the information...I was buying the rose as a memorial present for someone so it had very special meaning.So in short, they sent me an incredibly health rose, superbly packed at a price that was far below other peoples....we were so pleased with their excellent service that we were moved to send them a large jar of our famous Oregon Marionberry jam...something we don't normally do for someone we have dealt with....and are looking forward to doing business with them in the future...I passed on their name to a professional garden designer and he used them with the same result...
I ordered 4 rose trees in February. We live in a very windy area, as the owner Chris was quite familiar with. He advised me that the trees would suffer a great deal of stress from our high Santa Ana winds.
I decided to change my order to 15 gallon large potted roses that had been growing in the pots for an extra year at a price increase of ten dollars per plant.
I got giant weeping rose trees that were in bloom within a couple of weeks, rather than waiting for months.
The giant weeping rose trees were brought to my home by the owner himself, a drive that is quite significant from his area. He had an errand and coordinated it with my delivery therefore saving me substantial shipping costs.
While I am curious as to how or why they have gotten so many negative ratings since my order, I am very pleased.
I have a front yard with rose trees nearly 8 feet tall at this point using the fertilizer he recommended. A huge show of pink and red with trunks strong enough that wind cannot damage, with stakes on them.
All this is amazing because where I live we have so many garden centers it was a real surprise when none of them could come up with the rose trees Growquest had on hand.
On Aug 13, 2004, Slinkysman Houston, TX (Zone 8b) wrote:
******STAY AWAY******STAY AWAY
I wish I could make the lettering neon and flashing for added effect!
******STAY AWAY******STAY AWAY
Not that this post is going to make a difference in ABP/Growquest's score; but after reading the countless entries regarding this company; I felt such a pit in my stomach I had to write.......
I am brand-new to DG, and boy do I wish I had seen the Watchdog Forum then! Might have saved me a few bucks!
******STAY AWAY******STAY AWAY
I, (like many others, apparently) never received my order; never received a refund. I ordered roses for my parents WAY back in February, 2004. I also ordered different roses from another company for them, as well. Of course the OTHER COMPANY's roses showed up healthy as can be; right at the first of planting time for their Zone. Mom asked when she could expect hers from Growquest. I said, "I don't know, give it a few weeks, maybe they think it's still too early for your area." (Though it was clearly in the time indicated on their website.)
I called.......no response.
I emailed.....no response.
FINALLY get Jamie. Says she needs to "look into it and will call me back." It is MAY now; THREE MONTHS after I've ordered. SHE NEVER CALLED BACK.
I call again.
I email again.
I call again.
I get CHRIS......supposedly out in the field as we speak......looking at my roses.......doesn't know why they weren't sent out before, but now they are all too big and potted up. Promises he will send one out that day and the other by the end of the week. NO ROSES SHOW UP.
I call the next week.
I email....when can Mother expect them? She is fretting because it is now getting to be summer and very hot. It is JUNE. Chris says, "she will have them by the 12th. YOU GUESSED IT, >>>>>>NO ROSES SHOW UP. I receive an email from CHRIS, they will be there on the 16th. NO ROSES. THIS IS THE LAST I HEAR FROM THEM.
I call and leave messages requesting a refund. BY NOW MY PHONE BILLS ARE ALMOST AS MUCH AS MY ORDER!!!!
It is JUNE; It is JULY ........
DOESN'T MATTER. THIS COMPANY IS DISHONEST.
NO MONEY BACK EITHER.
Boy, am I sounding like a broken record, or what?!?
******STAY AWAY******STAY AWAY
They were perfectly happy to take my money WAAAYYY back in February; and all I've received are a bunch of EXCUSES, LIES, and EMPTY PROMISES.
******DO NOT DO BUSINESS WITH THESE PEOPLE*******
Seems to me they ran into money problems (who doesn't?!?) and are perfectly willing to take yours and hope they don't get caught........(jmho)
DON'T LET 'EM. STAY AWAY.........I TELL 'YA .......STAY AWAY!!!!!!!!!!!!!!!!!!!!!!
On Aug 13, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Road Rage, Airline Rage, now Keyboard Rage? Several weeks ago we emailed this person for a last name and order number and still have not heard back.
We have asked GWD to require order numbers or last names for postings like this and have seen any movement towards making hostile postings more credible.
After 5 phone calls and several weeks of waiting, I received my rose orders ($240.00). I was very upset that a company could be so irresponsible. They sent me roses that I hadn't ordered, roses that had mold and mildew on them, and roses that were dead, including a tree. All of this after I spent time on the phone with a woman who supposedly was "pulling my order as we were speaking" (twice). I would strongly discourage anyone from doing business with a company that is so unorganized, deceitful, and just plain unethical. And by the way, only 2 roses are still living today.
Last winter (november) I ordered more than 200 dollars worth of roses from Growquest.I had 3 orders in all. I waited a long time till a rose arrived. The invoice said Black Bacarra (which I ordered) but the tag on the plant said Black Garnet. The plant was in bad shape. Then (after several calls) a shipment of four roses came-one was mangled and three were dead,three also were the wrong rose.I called and called and finally they said they had tracked down my main order-it was shipped to someone in Ohio (I live in Virginia) and they were tryinmg to figure out how to ship it to me. Well the shipment never came. The poeple were always friendly although hard to reach.They offered me some free roses that also nevercame.Again they did not answer the phone so I left a message that I would contact a lawyer.The called me right back and said they would credit my American Express. I have received two AMEX bills since and no credit. We are a church and they knew it still they cheated us. They have a low rating from the Better Business Burea.I will contact the Visalia police plus California authorities. CAVEAT EMPTOR!
On November 13th, 2004, sacerdos added the following:
I noticed that Growquest said they sent me a black baccara and are working with me for fall and spring planting. The truth is I did receive two roses from them both in excellent shape,however even that they messed up. The roses were not labelled and there was no invoice.Although I am grateful for them sending me two of the roses I ordered nearly a year ago I dont know what they sent. Also if they are working with me for fall and springplanting they must be talking tothe person in Ohio they sent my original order to since they have not contacted me in any way! Their statement s false.On Aug 3, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Our staff shipped his roses to the wrong person and we blew it. However Father's statement omitts that we had another oder pending and authorization to charge from him and wehn we saw how many problems we were having, we declined to process it. We have been in touch with the good Father many times since.
Late in the summer we shipped Father, a huge full bud and bloom Black Baccara, 3 feett tall, and have been working with him for Fall and Spring planting of his rose garden.
received in about a week.....approximately 2 weeks later I emailed to ask when I should see new growth appear....Chris emails back and says if no new growth by then it was dead, he would send me another plant.
5/21/04 emailed Chris , no plant. Chris emails back, says internet bug problems, will ship within 48 hours.
7/16/04 called and spoke to Kelly, says the plant will be shipped on 7/19/04.......
Um, still no Artichoke plant.
On Jul 29, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Shortly after this posting Kelly was dismissed for repeatably making the same shipping mistakes. I shipped 2 large healthy Artichoke plants, plus organic fertilizer and ladybugs to the customer. I have twice asked her to post as much to her comment and both times she has ignored the request.
On Jul 20, 2004, gizzmo93 Iowa City, IA (Zone 5a) wrote:
I was almost ready to send my order through when I thought maybe I should check here first - good thing I did as I probably saved myself a lot of $ & time. After reading through the comments I sent Growquest an email informing them of my opinion and relief that I was not "had" by them - as several others seem to have been - this was the response I got
"Thanks for the feedback. Too bad you didn't bother to read the positive
comments I got today.
Please don't email us again.
TOO FUNNY - positive comments - the negative double that number (at least before this posts) - with so many GOOD companies out there it really is too bad that people like this are allowed to stay in the business of ripping consumers off.
On July 21st, 2004, gizzmo93 added the following:
Compared to what I have read on here - you have a better chance of receiving a response if you never actually went through with your order in the first place! Maybe if they were as quick to respond to people who made the mistake of actually ordering - they would not have all the negative comments they do.
"Here are the rules of posting about companies on Garden Watchdog. It might be nice if you followed them.
Fill out this form only if you have personally dealt with this company.
Be sure your remarks are directed to the company and are about your experience; do not attempt to respond to another user's feedback.
If you are a part of a group-purchase, designate one person in your group to leave a comment about your transaction.
Review your feedback carefully, as it cannot be changed (only added to) after it is submitted. "
Gosh, I am in the minority here but my experience was wonderful!!
I forgot my parents anniversary until the day before and it was a special anniversary. Their 'Ruby' anniversary.
I called Growquest and spoke with Jamie and the rosebush I asked for was not available, but she suggested the Ruby Meidiland which was in stock and she said it could be shipped to arrive the next day.
She also said she'd include a card for free.
My parents received the next day their beautiful plant and it will serve as a reminder for their special anniversary.
Thanks Growquest for the good save!!
Cathmom (G. Solis)
Note from the Garden Watchdog editors:
This comment was created by a user who portrayed themselves as the company representative in correspondence with a customer who left negative feedback. Several emails were sent to Growquest to try to clear up any misunderstanding. Efforts to resolve the issue were unsuccessful; additional analysis revealed a previous comment was also submitted from the same IP address (see footnote for "MissBehavin" below.) It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. This company was warned that attempts to do so would be publicly denounced, per our stated guidelines. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customersOn Jul 20, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Jamie should hve followed the rules, but the fact remains the same it is true story of an order from a lady in England and we have the paper work to prove it to anybody who argues otherwise.
I was looking for 4 climbing roses, (2 Golden Showers and 2 Joseph's Coat), that could not be found anywhere in New England. Growquest came up on the internet as a company that had both. Being new to and very wary about ordering online I called and spoke to Chris, the owner. He explained that he had the Golden Showers and would get me the two Joseph's Coats. I left him an e-mail 2 days later and he promptly replied that he had the 2 Joseph's Coats but he didn't think they were big enough, (they were only in 2 1/2 gallon buckets, so he was getting me two more but in 5 gallon buckets. True to his word he e-mailed me 2 days later that he had them and all 4 rose bushes were going to be shipped out the next day. I called him that same day to get the shipping time frame and he was very pleasant. He not only explained the time frame but how to care for the roses when they arrived. Again, just as he said they came in on the date he stated and they are just beautiful. I would be happy to deal with Chris anytime, he was true to his word, knowledgable, patient and extremely nice!
I ordered 3 Lover's Lane roses 5-14-2004 and paid for them with an instant PayPal payment. I was hoping for immediate shipment so that I would have them for summer.
I have called, e-mailed and called and e-mailed until I'm blue in the face. All I get is one excuse after another and never a shipment. I have requested a refund on 3 different occasions to no avail. I have never dealt with a company that is so blatant in their total lack of service. It is now July 20th and no response!
On September 29th, 2004, smlemley changed the rating from negative to neutral and added the following:
They finally pulled through and I received my 3 roses Sept 23rd. They are very nice plants and I am happy with them, just wish it hadn't taken so long!
Ordered ladybugs and two herb plants June 27th 2004. I was charged right away. Order never shipped. I wish I came here first! I will not buy from this company again and am currently trying to contact someone to either cancel, refund, or ship immediately.
I guess it pays to remember that anything that sounds too good to be true--ISN'T TRUE.
On Jul 9, 2004, nance_tenn Oak Ridge, TN (Zone 6a) wrote:
HIGHLIGHTS OF THE TIMELINE OF MY INTERACTIONS WITH ABP GrowQuest:
1) Placed order on April 12. (Rose plants and tomato plants.)
2) They took $98.38 out of my banking account on April 15. SHIPPING WAS VERY HIGH, BY THE WAY - $36.50!!
3) Called them May 12 about not having heard anything or being able to determine what the status of the order was by going online. Their response? The order “will be there next week. Chris is procuring some of your items.” They didn’t know WHAT had happened to my order.
4) On May 17, talked to Chris, who had no idea what that promise was about the last week – HE WAS OUT OF TOWN ALL LAST WEEK AT A CONFERENCE. I canceled the order and requested a refund. It was DEFINITELY too late to plant anything that might come. Also emailed request. Also forwarded the email from Chris, which told the employee to refund my money, back, to make sure they had it in their system. Was told that it would be 2-3 weeks for a mailed refund check, since they no longer had any of my credit card info.
NOTE FROM THEIR WEBSITE http://www.growquest.com/contact_information.htm: “Refunds are made usually by money order or company check. Typically we do not keep credit card numbers on file here. After a phone order has been processed for shipment that information is destroyed. Refunds will be made within 14 to 21 days of your written (email) request, often much sooner.” I cannot find any info on the website about refunds on ONLINE credit/debit orders.
5) No refund received. Sent email on June 18 asking for status because no word or refund yet. No reply.
6) June 23. CALLED AT 10:46 AM EDT. Chris said that he would immediately send email to his credit card people, who would handle the refund. He said, "I'll make it right." Said they do not mail checks – that the 2-3 week thing was incorrect. Would get refund within MINUTES after the employee did her part.
CALLED BACK AT 2:23 PM EDT because had received no word or email yet. The female who answered said, “Chris is gone. I handle that.” She had gotten no message or email from Chris, she said. She looked up some info, and said that refund is on its way. Gave me a confirmation number (“so that your credit union can track it.”)
“Why would my credit union need to track something that will happen within seconds?” I thought. I was right to be suspicious. No refund ever came.
7) Called the office for an entire week and got repeated recordings that GrowQuest was moving and would be out of the office for a few days.
8) Reached Chris again on July 7 about 2:20 pm EDT after trying to get an answer for several hours. He asked for the confirmation number for the refund and the original order number. He said that he would get online and find out where the refund went and email me THAT NIGHT. I received no email by July 9.
9) Reached Chris again on July 9 at 9:50 AM EDT. He asked for the numbers again. I told them to him. He went directly to the computer this time and started looking up the transaction. Then he asked me what the date of the transaction was. I said June 24. (Okay, I was a day later than actual date – I didn’t have a calendar with me and I forgot it was 23rd, not 24th.) He said that then he knew the transaction didn’t happen, because after June 17, he no longer did business with the company that was supposed to handle the transaction. (Some middleman, I assume.) WHY DID HE NOT ASK ME DATE OF TRANSACTION ON THE 7TH, AND THEN NOT WASTE TWO MORE DAYS??? I told him that maybe he should get a different employee and/or train his employee. Although, from almost every indication, this “employee” who had made the mistake was also his wife.
He said he would email me instructions on how to get the money refunded. I said I was confused – did they not issue CHECKS LIKE THE WEBSITE INDICATES? He responded that I “might be the 1 out of 100 honest customers, but most would get the check and then dispute the charge and get back two refunds.” He used that statistic at least twice: 1 out of 100. I was personally offended and also offended as a member of the general public. I thought that was pretty ironic AND offensive.
Finally, after I pushed, he told me that the email instructions would be to file a “merchandise not received” complaint. THE TEXT OF THE ENTIRE EMAIL FOLLOWS (with his spelling):
We are not able to refund your card as this transaction is not availalble to us.
You need to file a dispute with you card provider, for "merchandise not received."
The card provider will than forward this claim to us for us to approve or disapprove.
WHAT AM I, STUPID? WHY DID HE HAVE TO EMAIL ME THAT? WHY COULD HE NOT JUST SAY IT?
This is the worst experience I have ever had with any company, anywhere. I cannot believe the time, trouble, and stress of this situation.
LET THE BUYER BEWARE. I WISH I HAD SEEN THIS WEBSITE BEFORE I EVER TRIED TO DEAL WITH ABP GROWQUEST.
On Jul 9, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"An great example of what happens with hundreds of transctions coming in at once and not be prepared to handle it. We since made the necessary corrections for making proper refunds.