I did receive the 6 rose bushes that I brought from GROW QUEST (plus Chris gave me 1 free) and I received them basically when promised. The 3 Milwaukee's Calatrava that I order was 1 TWIG with some new growth on it although the roots look long. I would expect a below standard grade rose bush at a bargain price but I paid 19.99 for each rose bush. The rose bushes that I rooted myself late last year look better than these 3 Milwaukee's Calatrava. The 2 Golden Shower and the Mustard and Ketchup Rose Bushes rarely passed the grade but they are decent. These roses have not grown, no sprouting, no nothing so hopefully they are in dormant from the shipping. Stick with your local nursery, department store, home and garden center etc... because I surely will!!! I can't wait to replace the Milwaukee's Calatrava with another shrub rose.
Sounds like if ANYONE wants to FURTHER attempt a purchase with this company... I certainly wouldn't based on all of the NEGATIVE comments... They just MIGHT CONSIDER USING their AMERICAN EXPRESS card! There are just too many businesses out there that because the economy is the way it is now (2012--THIS kind of STUFF happens!! BUYER BEWARE!!!!!!!!!!!!
On Oct 11, 2010, bdruid Truth Or Consequences, NM wrote:
Posted on September 29, 2010, updated October 11, 2010
I KNOW YOU READ THIS CHRIS,YOU WON'T ANSWER MY E-MAILS OR SHIP MY TREE OR REFUND MY MONEY. LETS INFORM EVERYONE ON YOUR LATEST EXPLOIT! I ORDERED A AVACADO TREE ON JUNE 17 2010, YOU DID INFORM OF YOUR POLICY TO SHIP PLANT AND IF I WAS SATISFIED MAKE PAYMENT AND YOU WERE VERY BUSY WITH MANY ORDERS. BEING IMPATIENT I MAILED YOU A CHECK, WHICH YOU CASHED. WELL ITS SEPT 29.2010 NO TREE NO REFUND! I JUST RECIEVED A POST-CARD FROM THE POSTMASTER GENERALS OFFICE IN RESPONSE TO MY MAIL FRAUD COMPLAINT, OH YA VENTURA COUTY DA,S OFFICE TOO. IF ANYONE THINKS THIS GUYS RIPPED YOU OFF, PLEASE FILE CHARGES. BELIEVE ME THEY ARE VERY INTERESTED IN HIM.DID I MENTION I AM RETIRED FROM THE D.E.A. LOL
On October 11th, 2010, bdruid changed the rating from negative to neutral and added the following:
recieved avacado tree after 5 months! I have to admit its one of the best plants I recieved via mail order. I contacted the various law enforcements to let them know I recieved it. [ fair is fair] All I can say is I'm not happy with the process but happy with the result. Growquest, [chris] if you can deliver this quality product to all your customers in a timly fashion you should be succesful. Good -Luck!
The guy makes great videos. I love the website, but did not answer my email regarding making a potential purchase. If you can't respond to a purchase request, I can't buy from you. If he ran his business as much he knows about Avocados, he would be one to buy from.
On Jun 6, 2010, brandywinefran West Chester, PA wrote:
Posted on June 6, 2010, updated June 6, 2010
Posted on June 6, 2010, updated June 6, 2010
Thought the "customers" of this guy would be interested in this from Craig's List. Apparently there is a real nursery somewhere.
Posted on April 14, 2010, updated April 16, 2010
Had a similar experience to those posted with this seller. Placed order for "buy 2, get 1 free" ladybugs but charge was calculated for all 3 anyway. Could not get a response from the seller to clarify. Did not receive ladybugs. No charge has appeared on my credit card yet but I am planning on canceling the order anyway due to lack of response.
On April 16th, 2010, beckjm changed the rating from negative to neutral and added the following:
I placed an order for a citrus tree and was charged $78.29 on June 21, 2008 (yes...1 year and almost 2 months ago). The order number is E_01028885. I still don't have the tree. When I asked several months ago in an e-mail they said I would receive it after the temperature at night is above freezing. Well it won't be long before the temp is again BELOW freezing. Who do I call? I'd like the tree but if I can't get it I'd really like my money back.
On Aug 15, 2009, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"On Oct 11, 2009 6:39 PM, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
Shipping in progress and customer notified 3 weeks ago that it would ship with cooler weather."
I had the same issue that most on this post had. They wouldn't return phone calls or emails. After leaving a second message on their answering machine, they responded to my email and said they would ship out my olive trees next week. I am happy to say they did in fact ship the trees and they were healthy. So, this company is in business, and trying apparently.
Placed two orders for two tree roses on may 15.I also placed another order for two bareroot roses on may 16.My order numbers are:100000726,100000692,and 100000685.I have sent you multiple e-mail requests about when my order is supposed to ship out if ever.If I knew that your company had such a bad rating to begin with than I would not have ever placed the order to begin with.This kind of treatment of your customers is ridiculous.To me I do not see how a place like yours can still be in business.I do not think it's asking too much for an e-mail response.It does not cost that much to hire someone to check the e-mail for you.Obviously you could not be this stupid to setup an online business with some sort of customer service be it through phone or e-mail.You need to take the time to respond to peoples questions.Please contact me.
On May 19th, 2009, Chrisscamsus added the following:
I called the nursery who claims that my roses will be shipped out next week.Me myself I do not believe her.The woman I talked to claimed on their website that it takes two weeks for your order to be processed.Why in the hell does it take two weeks to process roses you should already have in your possession.I could drive over there in less than a week to get them.Their excuses are poor and ridiculous.The woman also claims that the two weeks order processing is stated on the website which me personally I know is an outright lie.Check the website yourself to try to find this policy.What a bunch a bullcrap they love to shovel out.Probably laughing at all of us the entire time.I also added one too many zeros in the order numbers sorry about that.Not that olive-trees.net will ever process the order anyway since it's all lies.On May 21st, 2009, Chrisscamsus added the following:
Finally received two e-mails and a phone call stating that my orders will be shipped out by fed ex thursday.I hope they are telling me the truth about my orders and not bullcraping me.Also in the e-mail they claim I can still get a refund.I really want the roses I ordered preferably though.I spent almost 190.00 on these orders.I still have my doubts about the truth of their claims.Still really wished I had not bought from him though.I understand he had some bad things happen but we all have situations to deal with in life.We have all had horrible things happen to us.You really need to get over it though and focus on your business.On May 22nd, 2009, Chrisscamsus added the following:
Really negative.All they do is stall and make excuses.They keep telling me when they will send my orders out but never do.They are nothing but deceptive liars and thieves.If the orders do not get sent out why in the hell are we immediately charged for what we order upon payment.I know they got my payment but they do nothing but make up more lies.If they devoted as much time trying to fill orders instead of bullshiting people than I would be willing to bet all the orders would be filled.The answer is real simple if you do not have enough people to run the business properly than hire more workers stupid.The employees seem to try their best but I can see chris has an attitude just from the e-mail response he finally sent me after three days of hearing nothing.I finally got sick of the crap and demanded that you get the orders out today or cancel them.I do not trust this business for nothing.I better get my refund or you will be hearing from my lawyer.On May 23rd, 2009, Chrisscamsus added the following:
This here tells you how seriously screwed up this company is.Today I receive an e-mail stating that my orders have been cancelled and that I was being issued a refund.This good news to me meaning the situation might have finally been resolved but no.Later at night I received another e-mail saying that two of my orders are packed and ready to be shipped so which is it?Are they refunding my money or sending the roses.This company really needs too get their damn act together.I even checked the status of the orders and it still says in process.I can you one thing I will never be ordering from this company again.The customer service is by far the worst I have ever seen.This whole thing is just ridiculous.On May 28th, 2009, Chrisscamsus added the following:
I did finally receive a refund for my orders.I am still not sure if my orders were cancelled or not because every time I send them an e-mail they never answer the actual question I ask.I know one thing I will never buy anything from this joke of a business again.If they ever do send out my orders they will be refused by me for delivery as I do not trust chris at all because he lies constantly.I am repeating this message to chris DO NOT SEND THEM OUT AS THEY WILL BE REFUSED.I am sick the games and no longer trust this company.I have learned something though to do my research first on the place I am buying from.This company is definitely a total scam for sure.On June 4th, 2009, Chrisscamsus changed the rating from negative to neutral and added the following:
I have changed my rating to neutral because I do feel bad for chris.I too have recently had family problems as well.I sent him an e-mail on wednesday stating not to ship the orders out because I wouldn't be able to pay for them because of I could no longer afford them.This was because of my recent family problems.Chris sent me an e-mail stating they had already been shipped and too just keep them.Sorry about all the problems.
On Oct 23, 2008, divvajacko Hinckley, OH (Zone 6a) wrote:
Well, my experience with this company wasn't stellar.
I will say that I FINALLY got my rose and it is very nice so I can say that the quality is fine.
Customer Service is another matter. What I think the problem is here is that this gentleman is trying to do too many things himself. He needs to hire someone to handle orders, shipping etc. I"m sure that He is a fine nurseryman but I just think that he is overwhelmed with the business end.
I had a great deal of difficulty getting information on when he was shipping. First he was shipping, and then he wasn't. I got many different stories. I finally tried calling and both phone numbers weren't working. This made me very nervous so I called my credit card company and put the charge in dispute. (He shouldn't charge any credit card until the item(s) are in the mail. He charges and then we all have trouble getting things shipped. This is bad business). Believe it or not, I received the item the next day so I removed the dispute.
I do think his heart is in the right place but he has to do something about the business practices.
I'm leaving a neutral review because the quality of the rose bush was satisfactory.
On Oct 17, 2008, BlissfulGarden Baton Rouge, LA (Zone 8b) wrote:
I attempted to place an order from this company for a rose that we lost during Gustav and could not find through any other vendor. It was my favorite rose and I wanted to replace it, no matter who had the plant. Once I placed the order, the Growquest website asked for my charge information... which I reluctantly provided. I had read the reviews here and must admit that filling in my numbers made me very, very nervous at that point. The next day, I received an email from Chris explaining that the order function had not gone through on his website and that he would have to send me a Google check request for payment. He instructed me to go a different site, place my order again and then provide my payment information again. Well, this made me too nervous to complete the order that way. So, I wrote back to him... now four times... asking about what happened with my original ordering information that had been provided on his site. He has not responded. Isn't it odd that when he wants to collect money, he writes the very next day... but when you ask questions, you don't receive a response for weeks?!? I will not continue with this transaction. There are just too many red flags, even if I am sad without my rose. Perhaps a reputable vendor will offer the cultivar in the future. Ev
On October 23rd, 2008, BlissfulGarden changed the rating from negative to neutral and added the following:
I'm not quite sure what to think of this company at this point. I never received email back from them regarding my order, so I went ahead and ordered the rose from another nursery. Today, I received a rose bush in the mail from this company... at least, I think it's from this company. It's the cultivar I had attempted to order from them, but there's no return address or invoice. I only need one of this cultivar, not two, and now I've got two thanks to this very confusing situation. However, to be perfectly fair in my review, this rose bush is quite nice. So, if it's from them (and they would be the only ones sending me a random rose bush, I think), they do have nice plants.
I just wonder how AresDraco in 8/08 managed to order citrus trees to be delivered into TX, when it's not possible to ship citrus to TX from California. Odd that this was a positive rating when the order isn't legal.
I ordered two avocado trees in summer 2006. They arrived that October, late but in good shape. Despite reading all the negative comments here, I decided about a week ago to try ordering again, this time a single Nabal avo tree. After ordering I noticed the address in Santa Paula, not too far from my home, and decided to pay them a visit, get my tree, and save the shipping charge. I went there today, and found an empty office converted from an old residence. It had the name "Fernandez" on the front. Yahoo maps lists the address as "Medical Claims and Billing Specialist". Nowhere was "Surf and Sierra Nursery, LLC" nor any part of that name. I walked around to the back of the building to see if there were any trees. Just an empty parking lot. Something's fishy!
On Feb 20, 2008, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"On Oct 14, 2009 12:11 PM, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
The "office" is converted from a large Ranch Office, this person must be blind and stupid.There are two signs Hernandez Realtor and another business sign.
And the web site makes it clear office is the office and nursery is at the NURSERY down the street.
I ordered on-line. Ordered a #15 Little Cado Avacado Tree. It has been a month, no tree.........I sent an e-mail today, we will see what happens. Of course I found this site after I sent the e-mail and after ordering.....after reading the issues here, I just notified AMEX to dispute the charges.
Luckily I used the AMEX card and not a check or pay-pal. I know Amex will not mess around and I will get the tree I am supposed to get, in good order, or they will credit me the charge.
Good luck to everyone who is dealing with similar issues.
On Mar 6, 2006, ilovegardening2 Oceanside, CA wrote:
How interesting that he blames his ex-wife on his A Better Plant website, a business that was started after Growquest shut down and his "family crisis". How interesting that customers from his new business complain about being charged for merchandise and not receiving it. How interesting that he excuses all of his business problems with Growquest by his own descriptions of the beginning, middle, and end of his family crisis, yet the same type of complaints go back several years, and then continued with A Better Plant customers. Isn't there a consistent pattern that is present here? The reason why Chris is complained about by so many customers is because he is the one these customers had personal contact with. He is the one that personally made so many false promises. Yet, it's always somebody else's fault. One of the excuses given by Chris to customers on here a while back, was not being able to get good help in the area. One of the charges from his arrest was hiring employees without paying employee taxes and insurance. Well, he was right. It is difficult to hire good help when you are offering to pay workers illegally. Most "good" workers want to work for an honest employer. But I bet he would claim that was somebody else's fault too.
There is something to be said for what goes around comes around. And you can fool some of the people some of the time, but you can't fool all of the people all of the time. And, you made your bed now lye in it.
My experience was actually closer to negative, but since I'm not out any money I chose to list it as Neutral. My biggest problem with this company is that it seems that all along they have charged credit cards immediately, whether or not the order was available or ready to ship. If they only charged customers once orders were ready to go, I think most of the problems could have been avoided or at least minimized.
My experience was that late June 2005 I talked to Chris about what avocado trees would do best in my area. He gave me some good recommendations, but sounded rushed so I submitted my order on the website rather than on the phone. Several weeks later I noticed they charged my credit card, and assumed that meant I would get the trees soon (as would be the case with most mail order companies). I waited a month, but didn't receive the trees. It was very hot in this area so I thought that might be the reason for the delay, but I never was able to confirm that. I called and emailed about once a week, but got no replies to my emails and usually no answer on the phone. Finally in September I reached a woman on the phone who said I had to talk to Chris because the order was so old. I never got a call back. I waited until the last day to dispute it with my credit card company, and I was able to get a refund from them.
I finally thought it was over, but on Sept. 28 05 I received an email from Chris (using Jamie's email address) stating that he was going to fill any old orders and pay for them out of his own pocket, but that he would charge packaging and shipping charges. I replied that I no longer wanted anything to do with my old order, and haven't heard anything. I still watch my credit card very closely and have requested that they reject any charges from Growquest, A Better Plant Grower, or ABP.
On Jan 28, 2006, jcangemi Clovis, CA (Zone 9a) wrote:
Today's paper had this article in the Valley News section:
Fresno Bee January 28, 2006
A Visalia man who operated an online nursery business was arrested Thursday on suspicion of taking money from customers without supplying them with promised products.
Investigators from the Tulare County District Attorney's Office served search warrants Thursday on the residence and business of Visalia resident Christopher Morgan Gilcrest, 41.
District Attorney's Office officials say Gilcrest operated three Internet-related businesses--"Growquest," "ABP Growquest," and "A Better Plant Grower"--from a warehouse and his home in Visalia.
Investigators discovered that more than 100 complaints of petty theft and fraud had been lodged against Gilcrest. Customers said Gilcrest and his staff would take credit card orders from rose growers and distributors for roses, ladybugs and citrus trees, but failed to give them the merchandise.
Investigators also learned that Gilcrest employed people for manual labor and other services without providing workers' compensation insurance or withholding taxes.
Gilcrst was arrested on suspicion of grand theft and failure to provide insurance. He was taken to Tulare County Jail, where is bail was listed at $25,000.
On Dec 2, 2005, coachbots Battle Ground, WA wrote:
I ordered some roses from this company. I called to ask when I would recieve them, because the site did not clarify. The women who answered reassured me that they would arrive shortly after her husband went to the nursery to order them. Weeks went by I recieved nothing from Grow Quest
I called over 30 times leaving messages, asking for some information. I also asked if they could send me a refund because I didnt like the wait and decided to go elsewhere.
I emailed numerous times.
After three months of calling, I reported them.
Right before I reported I called to notify them that, that was the avenue I was taking. I hoped they could at least return my phone call this one time.
I recieved no call.
I recieved no roses.
I recieved no refund from them.
Visa will not issue a refund in most cases.
I could not recieve a refund from Visa
I understand family problems. If they would of at least communicated with me, then everything would of been fine.
It is disheartening that someone could take so easily. Then blame it on their family.
I feel I should at least recieve an apoligy. Then a thank you, for the donation I made towards their crisis.
On December 2nd, 2005, coachbots added the following:
ON THE WEBSIGHT, THE OWNER STATES THAT WE NEED TO GO THROUGH VISA TO GET REFUNDS ON PURCHASES MADE BEFORE OCTOBER. BECAUSE THEY NO LONGER WORK WITH THE COMPANY THAT CHARGED OUR CARD.
ON MY STATEMENT THE COMPANY THAT THE FUNDS WERE GIVING TO WAS A INDIVIDUAL NAMED JAMIE GILCREST... THE OWNERS WIFE... NOT A COMPANY. VISA STATED THAT JAMIE GILCREST IS RESPONSIBLE FOR THE WITHDRAWL. THE FUNDS WERE GIVEN TO HER PERSONALLY MAY 8. (THE DAY THAT THE ROSES WERE CHARGED TO MY VISA)On January 15th, 2006, coachbots changed the rating from negative to neutral and added the following:
I have heard from Chris, since I have commented on this site.
To realize that most if not all the damaged caused by this situation, is not of his doing.
I came to the conclusion that, indeed he had a terrible divorce, that he was not aware of the situation with me and my experience.
He is very concerned about his companies reputation, because he takes every comment about it very personally.
I recieved my roses yesterday, and have been in close contact with Chris about the entire experience.
I have decided not to participate in the investigation and to reverse my BBB report.
I know that this next comment may upset him, but I feel the public needs to know.
I hold Chris's former wife responsible, for my terrible experinence.
I hope she assists him in cleaning up the mess that she had such a large part in making. For her family and for her own reputation.
As for Chris Gilcrest, I believe he has the best intentions in mind, no matter how he comes acrossed.
Thank you Chris... and good luck to you and your new life.
Angie BotsfordOn Dec 2, 2005, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
On Jan 1, 2006 9:00 AM, Growquest added:
A simple email to email@example.com with the order number at this point will get the problem resolved.
The funds went to Jamie Gilcrest becuase it was her merchant account, it was a family company not corporation, where else were they going go too?
I am not in a position where I could refund the funds myself. I have to choices ship bare root plants to those old orders that are emailed to me or go bankrupt and never fill an order to anybody. I am choosing to rebuiId my life and I have filled orders where people have brough them to my atttention, have their shipping charges paid (for heavy orders).
My suggestion is to get you order infomation in as soon as possible so that during this bare root season I can fill the order. "
Gosh, I am in the minority here but my experience was wonderful!!
I forgot my parents anniversary until the day before and it was a special anniversary. Their 'Ruby' anniversary.
I called Growquest and spoke with Jamie and the rosebush I asked for was not available, but she suggested the Ruby Meidiland which was in stock and she said it could be shipped to arrive the next day.
She also said she'd include a card for free.
My parents received the next day their beautiful plant and it will serve as a reminder for their special anniversary.
Thanks Growquest for the good save!!
Cathmom (G. Solis)
Note from the Garden Watchdog editors:
This comment was created by a user who portrayed themselves as the company representative in correspondence with a customer who left negative feedback. Several emails were sent to Growquest to try to clear up any misunderstanding. Efforts to resolve the issue were unsuccessful; additional analysis revealed a previous comment was also submitted from the same IP address (see footnote for "MissBehavin" below.) It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. This company was warned that attempts to do so would be publicly denounced, per our stated guidelines. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customersOn Jul 20, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"Jamie should hve followed the rules, but the fact remains the same it is true story of an order from a lady in England and we have the paper work to prove it to anybody who argues otherwise.
I ordered 3 Lover's Lane roses 5-14-2004 and paid for them with an instant PayPal payment. I was hoping for immediate shipment so that I would have them for summer.
I have called, e-mailed and called and e-mailed until I'm blue in the face. All I get is one excuse after another and never a shipment. I have requested a refund on 3 different occasions to no avail. I have never dealt with a company that is so blatant in their total lack of service. It is now July 20th and no response!
On September 29th, 2004, smlemley changed the rating from negative to neutral and added the following:
They finally pulled through and I received my 3 roses Sept 23rd. They are very nice plants and I am happy with them, just wish it hadn't taken so long!
Am considering filing fraud complaint with Visalia BBB...
On October 6th, 2004, msanjelpie added the following:
Private Email from garden watchdog member to me:
Oct 3, 2004
hey you there is nothing wrong with them i got everything i order from them and let me tell u this they were in the process of movint their office did u ever try to call them back. if not maybe u should
You are right, I should have called them on the telephone, then everything would have worked out OK... uh huh... Please God save me from those that think that because they had a 'good' experience that the rest of us must be nuts!
Enjoy your roses from them... you are one of the few that can!On October 7th, 2004, msanjelpie added the following:
The plot thickens... The shocker is that today, Oct06 of 2004 I got 1 of the 2 roses I ordered. (NICELY packed of course) BUT Of course I don't need it anymore since I already re-ordered it from Uncommon Rose and received it right away last May.
Since I've requested a refund 3 times, I almost thought about refusing the rose and shipping it back... but didn't wanna punish the poor rose who is just caught in the middle...
I have just the spot for it. The 'miracle' bed.
DECOBUGOn March 15th, 2005, msanjelpie changed the rating from negative to neutral and added the following:
I did receive my 2004 refund check. Thanks very much.
I decided to place another order. I ordered two bareroot plants in January 2005 to ship in March. When March came the bareroots were already sold, so I was sent a very nice potted plant express shipping. The other plant is not available and will be refunded.
Email from qrowquest: Last year you had a bad experience with us; you got one rose shipped quite late and you didn't get your other rose but you did get a refund.
When I saw your new order I thought, well how kind she decided to give us another chance, so I went out of my way to please you with a lovely potted rose. I think I have been pretty fair with the order. You have a lovely potted rose, that most folks would be thrilled with. I did that to be *nice* to make up for last years bad experience and after sending you that said lovely rose I admit I may have lost money on it but I was seeking good will. I appreciated you giving us another chance and I thought you were being fair.
I admit we've made mistakes, lots of them. I am trying to clean up the mess and make people happy but sometimes no matter how out of my way I go, there are those determined to stay unhappy.
A little history on 2004 - The whole undertaking began as an idea to supply a limited amount of roses to the public. So I was caught totally off guard when late February 2004, the rose orders started pouring in. I quickly learned that most of the best or more popular roses from the major growers were sold out during the previous June and July of 2003. I did have some advantages Star and J&P were around the corner, Weeks was a few hours away, so that began to help with the common stuff. I then had to try and source out from scratch the rest of the roses.
From there things quickly began to get out of control. Temperatures soared to the highest levels in February and March on record and never looked back. By late March things were totally out of control and it took 6 months to get them under control. I would say that today I operate with limited chaos, if that is possible. I now turn down a lot of business, just because I can't get the kind of staff I need up here to get those orders done.
I still make a lot of mistakes, a lot less than last year. Last years mistakes were more along the lines that I never had a moment to check and re check letters and emails and stuck with limited phone systems.
I owe all of this to customers who have put with some pretty bad service at time. For that I am very sorry and doing everything I can to fix it. After moving here I am trying to figure out how to relocate to eastern Ventura County where I can get the kind of staff I really need.
The whole web thing is a massive work in progress. It is unfortunate on one level it grows faster than I have brains and help to manage it. On the other hand its massive growth lets us do things for people that otherwise would not be possible for a couple years to come. - Chris - March 2005
Well I believe this is an accurate portrayal of what this company has experienced, and until things change dramatically, I fear their problems may continue. However, I believe they are good people, and I will support them.
decobugOn Jun 17, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"As a matter of fact it was a 5 gallon potted rose in full bud and bloom and a damn nice plant. The rest of the order will be refunded.
I ordered several different types of things from Growquest on many occasions.
I have never had any trouble with my orders (ranging from insects to plants to seeds) and have found them friendly and helpful. The orders have arrived healthy and in a timely manner and I plan on being a long term customer of theirs because the other companies I ordered beneficials from did not provide the information I needed and the quantities were less.
I wish them much success.
Note from the Garden Watchdog editors:
This comment was submitted from the same IP address as the company representative, who also submitted feedback as "Cathmom" (See related footnote for "Cathmom" above.)
Several attempts were made by the Watchdog editors to resolve the matter, but were unsuccessful. It is the stated policy of the Watchdog that companies can NOT submit customer feedback to inflate their own rating. This company was warned that attempts to do so would be publicly denounced, per our stated guidelines. The rating, originally positive, was changed from positive to neutral so that it would not affect the overall rating given by customers.On May 21, 2004, Growquest Growers (also dba Olive-Trees.net and Surf & Sierra Wholesale Nurseries, LLC) responded with:
"We were wrong to post such a statement and should have worked harder to get some of the many thousands of filled orders to post a postive comment.