Comments regarding Heirloom Acres SeedsClick here to return to Heirloom Acres Seeds's listing.
|On Nov 9, 2010, DonS Lansing, MI wrote:
Made an order, my credit card was immediately charged before the order was shipped. When the order finally arrived, several items were checked as back ordered. No other communication has been possible since they will not respond to emails. THe back ordered items have yet to be shipped, two months later. If you don't mind a partial order for a full payment, this is the company for you. Don't let the bible verses fool you, they do not conduct business in a Christian like manner.
|On Sep 10, 2010, SH8418 Studio City, CA wrote:
THIS COMPANY WILL TAKE YOUR MONEY AND FAIL TO DELIVER SEEDS, FAIL TO REFUND YOUR MONEY, AND FAIL TO ANSWER EMAILS OR TELEPHONE CALLS. I HAVE HAD TWO ORDERS INCOMPLETELY FILLED, A PROMISED CASH REFUND WHICH NEVER ARRIVED, AND I CANNOT REACH THE COMPANY BY EITHER PHONE OR BY NUMEROUS EMAILS TO GET MY ACCOUNT SORTED OUT - FOR WEEKS NOW. THEY SIMPLY IGNORE THEIR EMAILS AND DON'T ANSWER THE PHONE.
|On Aug 16, 2010, JdianeN Camden, SC wrote:
Right after I placed my order with Heirloom Acres, I came across two web sites with horrible feedback on this company. I did not have time to deal with slow shipping of poor germination rates so I panicked and canceled my order. It took about four days for them to acknowledge my cancellation request, however; they did issue a refund to my bank card. I will never know if they would have shipped in a timely manner or if the seeds would have germinated well. I do know , as far as customer service is concerned, they did me right.
|On Jul 6, 2010, 1020pond Kirkville, NY wrote:
I placed an internet order on 6-13-2010 expecting to recieve my seeds within a week.I called them after 10 days and was first told that my order had shipped then I was told it hadn't shipped yet but he assured me it would go out that afternoon.I called again on 7-6-2010 and was told that my order STILL hadn't shipped,and I immediately cancelled my order.Now it is too late to plant this crop so I lost this years crop thanks to them. I will "NEVER" order from them again and I will advise anyone considering them to think again or you might be in the same situation as I am. What a way to run a company!
|On Jun 24, 2010, Martin77 Norwalk, OH wrote:
I purchased some seeds on May 29th. I got a confirmation email about 3 days later. A week after that I didn't receive my seeds, so I emailed them. No response. A week later I emailed them, again, and no response. I called the other day(about a month after my purchase) and got a very rude gentleman on the phone.
|On Jun 14, 2010, trulyviolet Analomink, PA wrote:
i ordered seeds from them with much trepidation, due to former problems with their shipping and communications. i ordered may 18, with a note that as i had lost my beans to a late frost, i needed the seeds ASAP. (they indicate that they wanted to know when you needed seeds by)
|On May 29, 2010, oregonwoodsmoke Terrebonne, OR wrote:
Shipping is very very slow, but all seeds arrived in time for planting season. If you know that, allow extra time for shipping.
|On May 3, 2010, LunarGarden Loveland, CO wrote:
Posted on April 26, 2010, updated May 3, 2010
On April 26th, 2010, LunarGarden added the following:
Update 4/26. After escalating my PayPal dispute to a claim on the 21st of this month, heirloom acres seeds mailed my order, minus 1 item and with 1 item in the wrong (short) quantity, on the 24th via Priority Mail. Clearly this is a company where only money talks. As I've missed the season for many of the items ordered, I'm now going to have a "not as described" claim with them instead of an "order not received" claim. I'm still frustrated and wishing I had never ordered from this company.
On May 3rd, 2010, LunarGarden added the following:
PayPal has denied my claim since I did not buy this item through eBay and the seller provided them with a tracking number. I now consider it a very expensive mistake, and hope that their seeds will store for possible planting next spring.
|On Apr 25, 2010, jim1080 Scranton, PA wrote:
Ordered $94.53 worth of seed. Called the company after a week to see when I would get the seed because I made another order with Seeds of Change and received them 3-4 days after ordering. I was told that it would take another 2 weeks to get my order from Heirloom Acres Seeds. I said I can't wait that long and I need to cancel.
|On Apr 21, 2010, Gerbera12 Johnstown, PA wrote:
I really wanted to give this company a good rating and while I did receive my order, two items were back ordered. No response from Heirloom Acres, so I am doubting that I'll be getting my order completed. (I requested substitutions for those missing tomatoes if they could not supply the ones I paid for.)
|On Apr 7, 2010, HeritageFarm B, CO (Zone 5a) wrote:
Posted on May 21, 2008, updated April 7, 2010
On May 22nd, 2008, HeritageFarm added the following:
After getting my fax letter enquiring about my order & threatening to file a complaint with PayPal and dispute the charge on my VISA, Heirloom Acres finally responded - appologizing for not having taken the time to respond to my e-mails (they were out "working in the field").
In a voice mail they left me yesterday afternoon they say:
The Order Is "Boxxed And Ready To Go".
The Order Will Be Shipped "Priority In The Morning" (this morning).
Sorry For The Delay, The PayPal Notice "Never Came Thru".
A bit concerned about the PayPal issue as I got immediate confirmation & e-mail receipt of the payment & order thru PayPal almost instantaniously. I will be asking PayPal to check into this matter to ensure the merchant was sent notice as I am certain they were.
We'll watch for the package & see if in fact they did send it Priority this morning as promised & hopefully will find everything in good order, well packed, & as ordered.
I'm for giving this company a 2nd chance, 1 bad expereince out 3 orders deserves an opportunity for them to have another chance in my book.
On May 28th, 2008, HeritageFarm added the following:
Received my order via UPS yesterday evening.
Everything was in good order except a substitution of a White Popcorn for the Yellow Popcorn ordered - no problem for me, though the client that contracted with me wanted a yellow popcorn. The contract (which wasn't placed until May 1st) has been cancelled as a result meaning I lost money due to the substitution.
3 Items are on back-order. ALL 3 are 90+ days to harvest so even if shipped next week they will be worthless to me.
BACK-ORDERS: Federal Law requires merchants to advise customers of expected ship dates & offer the opportunity to the customer to cancel the back-ordered items. Then about every 45 to 60 days the same notice has to be provided again.
Heirloom Acres did not provide expected ship date info, just "back orderd". I'm going to e-mail them & tell them to cancel the 3 items & refund the money. We'll see how that goes.
Being that this order was placed late (May 2) & apperantly was delayed due to PayPal (per the merchant), I'll give them another chance the next time I have a client wanting me to grow varieties offered by Heirloom Acres.
On June 1st, 2008, HeritageFarm changed the rating from neutral to negative and added the following:
MAJOR COMMUNICATIONS ISSUES!! Seems they only respond if you indicate your intent to file a claim against them with your credit card company!
(PayPal is much easier & quicker then your bank to get reimbursed if they fail to ship the merchandise in a reasonable amount of time & won't refund your money).
I requested the backordered items on my order be cancelled & the funds charged be refunded "immediately".
3 days later there had been no refund via PayPal nor had I received even an acknowlegement of my request.
I made a 2nd request.
I also faxed a 3rd request stating that the items on backorder would be a waste as the growing season was in full swing & rapidly getting shorter - too short for the time frame required by those specific seeds.
I also stated that they had 5 business days from the 1st request to issue me a complete refund of the 3 backordered items + the 15% shipping that they had charged me or I would file a complaint & a claim with Paypal as well as dispute the charge with VISA. A claim with VISA would as well cost them the interest that had accumilated since the original charge due to "merchandise charged not being received".
The next day PayPal received the refund minus the shipping!
The two & ONLY two times this year that they have responded to my enquiries has been when I have faxed threats to them stating I would file a claim with PayPal & VISA.
Seems they don't care about ratings or posts on this site or other sites - they don't even care enough about the customer to respond to enquiries.
It appears they only listen to the almighty $$$ & when that is threatened by potential claims against them they respond very quickly - & that's the only time they have responded to my equiries!!
On December 1st, 2008, HeritageFarm added the following:
REMEMBER, YOU GET WHAT YOU PAY FOR! IF YOU WANT GOOD SERVICE, PAY THE EXTRA $$ TO SOMEONE ELSE!
Placed an order in Late October for seeds for the upcoming growing season ......
The day after I placed the order, I gat a phone call from someone at Heirloom Acres Seeds advising me that the majority of my order would ship by the end of the week though a few items would not be available until December so they would ship seperately.
GREAT! WONDERFUL! I RECEIVED UNSOLICITED COMMUNNICATION FROM HEIRLOOM ACRES SEEDS!
21-days later the seeds still had not arrived. I e-mailed & they responded a couple of days later with an appology, seems their daughter was sick in a hospital 2-hrs away for the past 3-weeks.
That's fine, I can understand that..... however they did not communicate that to me nor did they ship when they said they would --- leaving the customer seriously questioning what was going on.
They sent me an e-mail saying my seeds would ship "tommorow".
Then I got an e-mail from FedEx saying they had received the shipping info (not the actual package).
It was several more business days (like 3) before FedEx actually received the package from Heirloom Acres Seeds. So the actual shipping time of the package turned into almost 2-weeks!
Still have a few items on backorder which I have already paid for.
If they don't arrive by the end of December I'll notify the bank that my CC has charges on it for merchandise not received & let them deal with Heirloom Acres Seeds & reecover my $$$.
My days of dealing with Heirloom Acres Seeds have come to an end .... Cheap cheap prices though you tend to get what you pay for! ZERO SERVICE!
On December 30th, 2008, HeritageFarm added the following:
FIND ANOTHER PLACE TO BUY FROM!
DO NOT TRUST THEM IF YOU ARE DEPENDANT ON WHAT YOU ORDER FROM THEM!
Multiple broken promises! They promise shipping on specific dates & a refund for unavabale items 10 days after that date, no shipment made & no refund made either!
How can anyone who conducts business do such a poor job of it & still stay in business?
Their poor business & their many broken promises has tarnished my reputation so badly I don't know if my business will ever recover! If it doesn't, you can bet there will be legal action to recover my damages.
My reccomendation?..... DO NOT BUY FROM THIS MERCHANT!
I will be filing a complaint with the Better Business Bureau in my state & in their state!
I believe all potential customers should have every opportunity to understand what to expect & who they are dealing with!
On April 7th, 2010, HeritageFarm added the following:
It took until April 2009 for me to get a refund on the items this place failed to ship from my order of Nov 2008. Then the refund came only after a formal notice of intent ot file civil action was sent to them.
2009-2010 Seed order was placed thru http://www.morgancountyseeds.com/
They say on their website that orders may be a bit slow .... my order, 100% complete, was shipped 5 days after placing it!
THAT, my friends, is what I expect when I place seed orders in November, December, & January!
|On Mar 12, 2010, Doug9345 Durhamville, NY (Zone 5b) wrote:
After reading all the negatives on this company I still wanted to order from them because they have some varieties that I couldn't find else where inexpensively and also because their seed was very reasonable priced. I pared my list down to an limited number of items which I ordered on February 17. I received an email on March 8 that said they had shipped 03/08/2010 via U.S. Postal Service Priority Mail, Flat Rate Env. It appears to have entered the post office on the 9th and I had it in my mail box today 3/12. It was complete. If you expect a quick turn around from this company I think you need to order somewhere else, but if inexpensive seed is what you want then give them a go. -Doug
|On Mar 1, 2010, Northgirl Belview, MN wrote:
I have had terrible problems with this company. The first time I ordered from them was in January of 2009. My order did not arrive till the end of April and was incomplete. After trying to contact them several time by email and phone I finally got through to Mrs. Kirk. She blamed the problem on new help and mailed me gift certificates that were half the value of what I was owed. When I tried to redeem them, I was told they were expired. My husband is currently pursuing fraud charges against them with the Postal Service. I get a warm fuzzy feeling when people are brought to justice.
|On Feb 15, 2010, gillj Edmonton, KY wrote:
I had used this company in the past and had always been satisfied with their service and products. After reading some of the negative feedback last year, I ordered my seeds from someone else This year, I decided to give Heirloom Acres another try. I ordered 11 items from them on January 11, 2010.The order arrived on Janary 28, 2010. Only 2 of the 11 items were backordered. This has alwys been a good company for me in the past, and I trust that whatever issues they had last year have been resolved.
|On Feb 10, 2010, athena80 Miles, IA wrote:
I have ordered from them for the last 3 years. I love the selection they have. I have had problems with back orders. How ever I have always received my items. Honestly it always gave me a warm fuzzy feeling ordering from them. And I don't care if I'm lied to if it makes me feel good. With all the corruption and evil energy out there these days. These people are not so bad. And I will continue to do business with them until they no longer exist. =)
|On Jan 17, 2010, Guano Houston, TX wrote:
Posted on January 16, 2010, updated January 16, 2010
On January 17th, 2010, Guano added the following:
Dang! I meant I received them Jan 15 2010. Opps.
|On Dec 28, 2009, lilmommy336 Lewisville, NC wrote:
I ordered seeds in December of 2008. I got most of them, but my order was incomplete due to back ordered items. In April I emailed the company asking about my seeds, wondering if they would refund me or still send the seeds out. They assured me they'd send them out. Well, it has been 12 months now and I still haven't received a refund OR my seeds. I'll never do business with Heirloom Acres Seeds again, nor would I recommend them. I'm extremely disappointed with their lack of quality service.
|On Nov 5, 2009, brandie21 Tucson, AZ (Zone 8a) wrote:
Posted on October 13, 2009, updated November 05, 2009
On April 2nd, 2009, brandie21 added the following:
Well, It has been a week since my last email to Heirloom Acres and still no response. I tried to fax them but the fax would not go through. I wonder if they meant that my order would ship later this spring or next spring. I should have asked.
On April 10th, 2009, brandie21 added the following:
Well, it has been another week since my last email to Heirloom Acres and still no response. I faxed them on 4/8/09 but no response to that either. They must have the worst customer service ever.
On April 10th, 2009, brandie21 added the following:
Well, I just tried to log onto their website for my weekly Friday email and their home page comes up but none of the links work. I just sent an email to the email on their redirect page so we will see what happens. I have asked them to cancel the rest of my order and credit my Pay Pal account within the next 7 days so we will see what happens. It's really too bad when a company that was once one of the best has just went down the tube.
On April 14th, 2009, brandie21 added the following:
Well, no response as of yet. I did try their website again, it seems to be working today so that must have been a glitch.
On April 23rd, 2009, brandie21 added the following:
Well, after still receiving no response from Heirloom Acres after my numerous emails and still no refund on the remaining items on my order I have contacted the BBB and the Missouri Attorney General's office and filed complaints with with both offices. I would suggest that anyone else who is having issues with this company do the same.
On May 14th, 2009, brandie21 added the following:
Well, it is now May 14th, one day shy of 3 months waiting for the remaider of my order. I've notice recent comment stating that Heirloom Acres is now stating 4 weeks delivery time. Maybe they meant to say 4 months. The Better Business Bureau had gotten no response from them in regarding to my complaint and the Attorney General's office is still looking into my complaint with them. Obviously Heirloom Acres doesn't care about the customers they have swindled or they would be taking care of all the other customers that are still awaiting orders. I hope that people are very careful about placing orders with this company. Good Luck.
On September 24th, 2009, brandie21 added the following:
Here is what the Better Business Bureau of MO came up with. I still have not received the rest of my order from February, so if you are planning on ordering, just DON'T.
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
12 complaints filed against business
Failure to respond to 10 complaints filed against business.
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings
The BBB has received numerous complaints against this firm that sells seeds. Complainants primarily allege failure to deliver orders, delivery of incomplete orders, and difficulty contacting a representative of the firm. These complaint patterns are reflected in the complaint statistics below.
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Business Contact and Profile
Name: Heirloom Acres LLC
Phone: (573) 491-3001
Address: 2529 CR 338
New Bloomfield, MO 65063
Customer Contact: Manager
File Open Date: April 2008
Type of Business: Seeds & Bulbs-Retail
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Heirloom Acres Seeds
Back to top
Additional company management personnel include:
Thomas Kirk - Owner
Renate Kirk - Manager
On October 13th, 2009, brandie21 added the following:
I received the following email from Heirloom Acres after I sent an email again inquiring about my order from Feb.
Good afternoon. I do remember that we have difficulty with an order not coming through paypal to our system this spring. The notes that I have, has the order marked as complete/resolved. I do remember dealing with the order, The details of the order I do not have since it did not come through to our data base. I have a list of the items ordered that I printed off paypal; please provide me with the details of what items on the order have not been filled. You can fax me a copy of your packing slip so that I can see the Back ordered items. Fax # 573 491 3002. I will be glad to refund the items or ship them if they are available. Sorry that this has gone unresolved for you, my notes showed it complete. Talk to you soon, Renate.
I have sent her the packing slip so we will see if we can get this issue resolved. It seems that they are attempting to try and correct the issue. I will repost if I hear anything more.
On November 5th, 2009, brandie21 added the following:
As of today my Pay Pal account has been credited the amount owed by Heirloom Acres. Once I finally got a response from Renate she was very efficient is getting the money back to me. Unfortunately I will have to leave my rating as negative as it took 9 months to get this issue resolved.
|On Jul 20, 2009, vtbeachldy Blanchard, OK wrote:
Sorry, folks, but I'm posting a negative on this company-- one I have done business with for several years. I've had a backorder with them since the first week of April that still isn't cleared and a promise for replacement seed (wrong item sent) since the same week. I've sent an email every week for the past month with no response. If this is how they treat a good customer, I can't imagine how they treat a poor one. It's only $18, but that could be credited in a matter of minutes-- just DO IT!!
|On Jul 18, 2009, memomz1 Sacramento, CA wrote:
It's been a month since placing my order and still nada... I emailed them and did not receive a response... I phoned and their voice mail is 'full' so could not leave a message. I do not mind waiting but would appreciate communications to the effect. Regret I did not check reviews prior to ordering.
|On Jun 15, 2009, asanow Provincetown, MA wrote:
DO NOT ORDER FROM THIS COMPANY.
|On May 9, 2009, Cbryant Eads, TN wrote:
These folks are struggling from too much business and I personally think they are a bit out of bounds to continue to take money when they can not supply their customers within a reasonable shipping timeframe or even comply with the worst case of 2 weeks as stated on their site. Families are depending on gardens this year and every week that goes by with no seeds is a loss of food and resources. I finally got my seeds after nearly 3 weeks. After three emails and several dozen calls (that all resulted in busy signals or a silly answering machine that said "answer off" and hung up) I finally got someone on the phone by calling early Saturday morning.
|On Apr 27, 2009, steffanie3 Orofino, ID wrote:
I got my order just fine, I ordered way ahead of time so the slow delivery is just what I wanted. Everything looks good. I ordered shallots and sunchokes.
|On Apr 27, 2009, Majisto Smithtown, NY wrote:
My situation is in line with many of the other negative posts about Heriloom Acres, unfortunately.
|On Apr 25, 2009, mikechopapa Spokane, WA wrote:
I placed my order [$121] on April 4, 2009.
|On Apr 16, 2009, retiredgardner Kennett, MO wrote:
Think I know why you buyers are having problem with Heirloom Acres Seeds.
|On Apr 8, 2009, gardener909090 Tulsa, OK wrote:
Horrible horrible horrible service. Ordered on 3/13, over $100 of seeds, books, plants. Money taken from my CC, no scheduled delivery date given and the website says 2 weeks. As of today, 4/8, no order and no response to the emails I've sent to follow up. I'm about to have my credit card pull the money back and try to find everything I can locally. This is ridiculous. If they need help, they should hire it or go out of business. Never again, not worth it at all. I agree with the other poster that the positives are probably planted by the owners because this is just ridiculous and seems to be an ongoing problem. We needed this order to have starts by late March.
On April 15th, 2009, gardener909090 added the following:
4/15 - Just cancelled order and submitted to my credit card that the money be pulled back (the money was taken 3/13). After 3 calls since last week (once it was going to be just a couple of days, then i called this monday and it was going out Tuesday, then called today and it was held up because of a product not being in<--does this keep them from sending allllll the other products??) When I cancelled they tried to argue that they were doing better than any of the other heirloom companies and got an attitude.
On May 11th, 2009, gardener909090 added the following:
On 5/3 they finally credited my account, but they did not credit the full amount. I'm not dealing with them anymore, i'm going through my credit card company and the BBB. I received no products and cancelled the order before anything was even shipped, they have no reason to hold any of my money. I think this company is a scam. I order stuff online all the time and all the companies I use bill your credit card when your order is filled, not when it is placed.
|On Apr 7, 2009, ElisaNC Matthews, NC wrote:
My seed order (which totaled $80) from Heirloom Acres Seeds was placed on 3/15/09 by credit card.
|On Mar 26, 2009, margaret45601 Oakland, CA wrote:
I researched this company after having a bad experience with them . I typed heirloom acres seeds complaints in the google search bar and found many negative comments. i further researched to find that they have an F rating with the better business bureau... the link is http://www.bbb.org/stlouis/business-reviews/seeds-and-bulbs-... you can highlight the info put it in your search bar to find out about this company. You can also make a complaint about them at this link. After dealing with Thom and Renate Kirk I decided to look them up individually on missouri case net. the link is [HYPERLINK@www.courts.mo.gov] after that click on litigant name and enter Renate kirk. It seems she not only takes your money but she doesn't pay her bills either. And then there is this site which shows that they have no regard for customer service or providing products in timely manner if at all. In one review I see that they blamed their poor service on their daughter's health. But after researching they had trouble long before the health issues of their daughter. Kind of makes me wonder what else they are hiding. Steer clear...they hide behind religion but they aren't practicing what they preach. No true christian would behave in this manner.
On April 13th, 2009, margaret45601 added the following:
I wanted to add the link to the attorney general office so people can make a complaint. the link is [HYPERLINK@www.consumer.ago.mo.gov] If you feel that this company has cheated you out of money or is running a dishonest business then this link is the place to report them. They shouldn't get away with taking good honest people's money without provide the promised product. It is illegal and they should be stopped
On April 25th, 2009, margaret45601 added the following:
guess what...I thought I would look to see if they buy anything on ebay (seeds?) and low and behold they do... here is the link http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=350191068... . so you can't even be sure that the seeds they sell are authentic if they are buying them from people they don't even know.
On April 25th, 2009, margaret45601 added the following:
for some reason the link I provided isn't showing the seeds that he purchased on ebay but it was a bulk amount of 500 that he purchased. Hopefully this link will take you to heirloom acres purchases. you can find items that he has purchase buy clicking on the view item button to the right of each auction. the link is http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&user... hope it works for you. at the very least it shows that the money you have sent them that they arent returning is being spent on ebay instead. the seeds they bought are under seedsandmore. very interesting.
On April 30th, 2009, margaret45601 added the following:
After I talked with a friend about how awful heirloom acres seeds was she recommended another seed company. I checked it out and here is the link http://www.morgancountyseeds.com/
they have the same stuff that heirloom acres has but morgan county seed company actually has good feedback on customer service and great prices. Wish I had found them first before I had to put up with all the deadbeats at heirloom acres seeds. Give morgan county seeds a try.....like a breath of fresh air after the foul smell surrounding heirloom acres seeds.
|On Mar 25, 2009, mibbyblues Maypearl, TX wrote:
I placed well Over a $100 dollar order on March 1st. I checked my credit card statement and they charged my card and took my money.
On March 26th, 2009, mibbyblues added the following:
Well, after a weeks worth of emails and calls I finally got a response from my fax(where I tell them that if I don't get my seeds and an explanation I will have my band suck the money back out of their account).
Here is their response:
Thank you for contacting us by fax, We are very slow this year getting to our emails because of the extremely high volumne received. I apologize for the lack of communication. Your order is in the queue and will be filled by this weekend. Thanks very much for your business................Thom
Notice they do not site when my order will be shipped; only when it will be filled.
I have already contacted my bank and instructed them that IF I have not received my package by Thursday at 3:00 they are to suck back my money immediately. My bank has no problem.
I am willing to give ample time for the shipment to arrive; but a month is NOT STANDARD.
I ordered from Baker Creek Seeds this year also(like last year) and received my seeds in under 7 days. I also ordered from Hazzards and received my seeds in 4 days.
I can give you other sources I ordered from and all shipped in under 7 days. Most did Not draft my money until after they shipped.
I will update as things happen.
On March 31st, 2009, mibbyblues added the following:
Well, the weekend has passed and its now Tuesday and I do not have my package! What a shock.......
Today 3/31/09, I received this email from Kirk and Heirloom Acres Seeds:
A package was shipped to you on 03/27/2009 via U.S. Postal Service Priority Mail, Large Flat Rate BOX to the following address:
The following optional services were used: None
The package's Delivery Confirmation ID is
To check the delivery status of your package at any time please visit:
or the U.S. Postal Service's web-site:
I DID CHECK ONLY TO FIND OUT THAT THE INFORMATION WAS ENTERED INTO THE COMPUTER BUT THAT THE USPS HAS NOT YET EVEN RECEIVED MY PACKAGE FROM THEM TO SHIP SO AS YET THEY CAN NOT CONFIRM A ARRIVAL DATE!
HERE IS MY RESPONSE:
I have checked online and on the phone with the USPS AND you writing me saying that my package has been shipped to me since 3/27/09 is NOTHING BUT A BLATANT LIE.
The US Postal Service says that your company electronically notified them that you would be shipping me a package; BUT AS TO DATE THE US POSTAL SERVICE HAS NOT RECEIVED ANY SUCH PACKAGE FROM YOUR COMPANY.
Copied and pasted from the US Postal Service:
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on March 27, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.
I WILL BE CONTACTING MY BANK AND DEMAND THEY FORCIBLY SUCK MY MONEY BACK OUT OF YOUR ACCOUNT AND THAT THEY ASSIST ME IN FILING CHARGES OF FRAUD AGAINST YOUR COMPANY.
You have been unkind and unfair and cheated me out of the ability to actually acquire the seeds I needed to plant by the end of this month(March) to be able for me to provide for my family during these difficult financial times.
You took my money and promised me items in return. You have my money and I do not have my items. AND you are NOT being honest and fair in giving me a real timeline in which to expect my items. Instead you are filing mailing slips with the US Postal Service without having a package to send in an attempt to gise the fact that you have not shipped my items .
I am DEMANDING SPECIFIC PERFORMANCE FROM YOUR COMPANY.
You have 24 hours sir to make this situation right!
|On Mar 17, 2009, jamesniemela Pelkie, MI wrote:
I ordered from Heirloom Acres Seed for the first time this year. Was a bit concerned about some of the negative reviews, but rather than just believe what people say, I wrote to Heirloom Acres Seed and asked for their side of the story. It seems they are a company that just was experiencing growing pains. I put in a couple hundred dollar order, with many different varieties, and received everything but 4 minor backorders. After I had placed the order, I realized I needed a few more varieties of seed. So I called them up, and the young lady I spoke with there assured me it would be no problem to add to my order that was already placed. How many seed companies will combine orders? That's just one of the many nice things about doing business with a smaller company. I'm thankful for the opportunity to do business with an overtly Christian, family-operated company, and I plan to order from them again in the future.
|On Mar 13, 2009, tn_richard Eidson, TN wrote:
I thought I should write after seeing the number of negative comments about this company. I have ordered numerous times from them and have been completely satisfied with their service and product and I am getting ready to place another order with them. Their seeds are excellent - never a problem with germination. It may take 2-3 weeks to receive the order but that is normal and if you order early enough, it should pose no problem. They are a small, family business and because of their outstanding service and product and because of the concerns over the economy, their orders have increased significantly. They don't answer all of my emails because they are so busy and I write too many, but they always get my seed orders to me. I have no reservations about doing business with them and would much rather do business with them than big companies. They have always been honest and trustworthy with me and it's a pleasure to deal with them.
|On Mar 2, 2009, Albinobullnose Casey, IL (Zone 5a) wrote:
I have been going to the Kirks for the past four years and I have had a wonderful relationship with these folks. Some things people should keep in mind when buying seeds now in these current times as far slow orders is that in a bad economy people have been buying seeds on a scale not seen in modern times. Last summer the Kirks also had a virus put into their system and it was down for a while. The amount of orders he has had this last year (THOM) has been very overwhelming to them . They also learned last year their oldest daughter had a heart defect in a routine physical. When I order from them I always CALL them first to see what is available. People do no realize that this is a very small business and what it takes to run it. I also have a question. Why are major seed companies putting out catalogs in DECEMBER? SO that you order early. First come, first serve. All seed I order has a good germination too. I have had no billing problems with this company ever. The money I spend with them has always been a good investment. AND NO I am not related to them.
|On Feb 24, 2009, plantinthings Centerville, PA wrote:
Got to say I was pretty nervous in placing my order this year (09) after reading all the comments here. I know in previous years I've had good service thru them, after much thought and consideration I decided to give them a try.
|On Feb 23, 2009, plutodrive Denver, CO (Zone 5b) wrote:
Great selection and prices but way too slow on delivery.
|On Feb 23, 2009, ANNIE20 Calhoun, GA wrote:
I Placed an order with this company in Jan. 2009 as of today Feb. 23, 2009
On February 23rd, 2009, ANNIE20 added the following:
Just wanted to let you know that I received my order today but somethings are backordered with no explanation.
Am gonna call them and see what they say. Will post later with answer of backorder
On February 23rd, 2009, ANNIE20 added the following:
I called the company and the answer was that they didn't know when they would get the bean seeds in. On the website it doesn't say that they are outta stock. Probably won't do business with then again.
On March 5th, 2009, ANNIE20 changed the rating from neutral to positive and added the following:
I just received the balance of my order. The quality and quanity of the order looks good. I believe this company will
be a good one to order from. The only thing is that they are a little slow on shipping. But he prices JUST CAN"T be BEAT. Just order early. Seed are packaged well with all information on the package.
On March 18th, 2009, ANNIE20 added the following:
Just wanted everyone to know that the seed I ordered from
Heirloom acres are wonderful. I have planted some tomato seeds and they were popping the soil in 4 days. Really hardy looking plants. I'm sure the other seeds I purchased will germinate just as well.
|On Feb 23, 2009, elle006 Hillsborough, NC wrote:
I ordered over 2 and half weeks ago, and have not yet received my order. Have sent numerous emails the last 5 days, asking when my order should be arriving and no response. On their site it says two weeks max for orders to arrive. I was planning on starting eggplants and peppers this weekend.... Finally sent an email to cancel my order and filed a paypal claim (which has not been responded to by heirloom acres either). Should have read reviews on Dave's Garden BEFORE ordering, but I just found this site.
|On Feb 21, 2009, JolaViola Bristow, VA wrote:
OUTSTANDING CUSTOMER SRVICE.
|On Jan 9, 2009, kencctt Arabi, GA wrote:
I have talked to Heirloom Acres about some of the negative comments I have found about them. I too have found some difficulty in obtaining seeds from them.