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Made an order, my credit card was immediately charged before the order was shipped. When the order finally arrived, several items were checked as back ordered. No other communication has been possible since they will not respond to emails. THe back ordered items have yet to be shipped, two months later. If you don't mind a partial order for a full payment, this is the company for you. Don't let the bible verses fool you, they do not conduct business in a Christian like manner.
THIS COMPANY WILL TAKE YOUR MONEY AND FAIL TO DELIVER SEEDS, FAIL TO REFUND YOUR MONEY, AND FAIL TO ANSWER EMAILS OR TELEPHONE CALLS. I HAVE HAD TWO ORDERS INCOMPLETELY FILLED, A PROMISED CASH REFUND WHICH NEVER ARRIVED, AND I CANNOT REACH THE COMPANY BY EITHER PHONE OR BY NUMEROUS EMAILS TO GET MY ACCOUNT SORTED OUT - FOR WEEKS NOW. THEY SIMPLY IGNORE THEIR EMAILS AND DON'T ANSWER THE PHONE.
DESPITE THEIR CLAIMS TO A 'CHRISTIAN' BASIS FOR THEIR FAMILY BUSINESS, THEY ARE UNRELIABLE AND HAVE WELL DESERVED THE NUMEROUS COMPLAINTS MADE ABOUT THEM TO THE BBB, WHICH RATES THIS COMPANY AN 'F.' IF THEY ARE SO INCOMPETENT, CARELESS, AND SLOPPY ABOUT THEIR BUSINESS PRACTICES, YOU CAN ONLY WONDER WHAT KIND OF SEEDS THEY WILL ACTUALLY SEND YOU, IF THEY EVER DO. DISGRACEFUL - STAY AWAY. FIND AN HONEST, PROFESSIONAL SEED VENDOR ELSEWHERE.
Right after I placed my order with Heirloom Acres, I came across two web sites with horrible feedback on this company. I did not have time to deal with slow shipping of poor germination rates so I panicked and canceled my order. It took about four days for them to acknowledge my cancellation request, however; they did issue a refund to my bank card. I will never know if they would have shipped in a timely manner or if the seeds would have germinated well. I do know , as far as customer service is concerned, they did me right.
I placed an internet order on 6-13-2010 expecting to recieve my seeds within a week.I called them after 10 days and was first told that my order had shipped then I was told it hadn't shipped yet but he assured me it would go out that afternoon.I called again on 7-6-2010 and was told that my order STILL hadn't shipped,and I immediately cancelled my order.Now it is too late to plant this crop so I lost this years crop thanks to them. I will "NEVER" order from them again and I will advise anyone considering them to think again or you might be in the same situation as I am. What a way to run a company!
I purchased some seeds on May 29th. I got a confirmation email about 3 days later. A week after that I didn't receive my seeds, so I emailed them. No response. A week later I emailed them, again, and no response. I called the other day(about a month after my purchase) and got a very rude gentleman on the phone.
He told me that I shouldn't have emailed them, because they just get too many emails to read! Seriously? They are a business and can't read emails?
Secondly, they checked to see where in transit my seeds may be AND THEY WEREN'T EVEN SENT!!!
I ONLY went to this company because Baker's Creek were out of pickling cucumbers that I had ordered weeks before(rabbits ate my originals).
I will NEVER do business with this company again! And would NEVER recommend them to anyone!
i ordered seeds from them with much trepidation, due to former problems with their shipping and communications. i ordered may 18, with a note that as i had lost my beans to a late frost, i needed the seeds ASAP. (they indicate that they wanted to know when you needed seeds by)
i emailed them on may 28 to ask where my order was, as i had paid them by paypal and i knew they had received their payment.
i received no reply at all from heirloom acres (i do realize it was over the holiday weekend so i waited a day or so after)
on june 3 i opened up a communication with paypal.
that apparently got heirloom acres attention.
they responded and shipped the next day
i will never again be so foolish as to do business with them. which is a shame as they have a good seed list.
since then i found everything i had ordered from them at other seed vendors and intend using these professionals in the future.
i can't be worried about a seed order, there is enough other things in life to deal with
On May 29, 2010, oregonwoodsmoke Terrebonne, OR wrote:
Shipping is very very slow, but all seeds arrived in time for planting season. If you know that, allow extra time for shipping.
Germination on mortgage lifter tomatoes 30 %. Germination extremely slow, plants are weak and very slow growing. I suspect old seed, since I've never heard anyone call mortgage lifter a delicate finicky plant.
Germination on pepper seeds 30%, plants are fine and strong.
Germination on Baby Bear pumpkins 100%, plants are strong.
Germination on sugar baby pumpkins 60%. Germination slow plants are very delicate. I lost about 1/2 of them after they were up.
It's not me. My germination on peppers from another source is 100%. Tomatoes from other sources are 100% on almost all of them. Very rarely perhaps 1 seed won't germinate.
I'm germinating on a heat mat with a thermostat, plus a soil thermometer that is checked multiple times per day. Grow light is used as soon as seedlings sprout. I'm not just throwing seeds into the garden and forgetting about them, then not understanding why I don't get plants.
Posted on April 26, 2010, updated May 3, 2010
Posted on April 19, 2010, updated April 26, 2010
I placed a fairly large order ($50) with this company on March 24. (Wednesday) I figured that since their website stated that "orders are fullfilled in 2 weeks", this would be plenty of time for me to get my starts ready for spring.
On March 30, (Tuesday) I sent them an e-mail requesting when my seeds would be shipped. No response.
On April 8th (Thursday of the next week) I sent them another e-mail inquiring about the status of my order. No response.
Note that during this time I was communicating with another company from who I order tomatoes. I placed that order the same day. They replied to my e-mail on the 30th, and I received my seeds on April 5th. Those seeds are now seedlings, and will be ready for mother's day planting.
I called numerous times during this period, but the phone just rings and rings with no answering machine and no response.
On the morning of April 10th (Saturday) I managed to get somebody by phone who told me the orders from the 24th were packed and would be sent on Monday (April 12) via either USPS or UPS. I complained that it had been 2 and a half weeks, and suggested they place an order hold on their website if they were not able to keep up with orders, or at the very least modify their site to state a 4 week fullfillment time. She said sorry and that I should have my seeds within a week.
On April 16th (Friday of the following week) I disputed the charges on PayPal and wrote them a note in the resolution center. There has been no response.
It is now April 19 (over a week after I've spoken to their rep) and there is still no sign of my seeds or onion sets. If they had gone out Monday as promised, they would be here by now. My window for planting is evaporating, and I am now in a make or break situation where I either need my seeds or I need to go buy what I can find from a local retailer to save my season for some of the items.
While I understand the limitations to a family run company, I feel the lack of response to repeat requests, failure to notify of shipping date, and lying to me about when my item would ship are all huge mistakes. I'm hoping my order arrives in 2 days (four weeks after I placed it). Otherwise I plan to place a escalate my PayPal dispute to a claim and use the money to try and salvage my season from what I can buy locally. This is the first and last time I buy from this company. The lack of response to customer care issues is their biggest fault. I could deal with a slow ship time if they had simply told me that back when I ordered or when I asked about it after I placed my order. That way I could have bought the items that needed starting, and I wouldn't be in a no-mans-land of waiting and wondering.
I would say do not buy from this company. They have a great selection and wonderful prices, but clearly they have serious problems with order fulfillment and customer care. I wish I had read the reviews before I wasted 4 weeks of prime planting time. If you are tempted by their selection and prices, at the very least use PayPal so that you can get your money back if they do not send your order in a reasonable period.
On April 26th, 2010, LunarGarden added the following:
Update 4/26. After escalating my PayPal dispute to a claim on the 21st of this month, heirloom acres seeds mailed my order, minus 1 item and with 1 item in the wrong (short) quantity, on the 24th via Priority Mail. Clearly this is a company where only money talks. As I've missed the season for many of the items ordered, I'm now going to have a "not as described" claim with them instead of an "order not received" claim. I'm still frustrated and wishing I had never ordered from this company.On May 3rd, 2010, LunarGarden added the following:
PayPal has denied my claim since I did not buy this item through eBay and the seller provided them with a tracking number. I now consider it a very expensive mistake, and hope that their seeds will store for possible planting next spring.
Ordered $94.53 worth of seed. Called the company after a week to see when I would get the seed because I made another order with Seeds of Change and received them 3-4 days after ordering. I was told that it would take another 2 weeks to get my order from Heirloom Acres Seeds. I said I can't wait that long and I need to cancel.
I still have not received a refund after numerous emails and a claim through paypal. Its a shame since the seed descriptions sounded good. I spent a lot of time picking out seed on their site and now I can't get a refund.
I really wanted to give this company a good rating and while I did receive my order, two items were back ordered. No response from Heirloom Acres, so I am doubting that I'll be getting my order completed. (I requested substitutions for those missing tomatoes if they could not supply the ones I paid for.)
Of the seven tomato varieties: two were not received and one is showing no signs of germination...very disappointing. I will be looking for another supplier.
On Apr 7, 2010, HeritageFarm B, CO (Zone 5a) wrote:
Posted on May 21, 2008, updated April 7, 2010
MIXED EXPERIENCES. Previous Orders (pre 2007) Were WONDERFUL Experiences. Current order in 2008 - slow & no responses to my enquiries!
Have ordered from Heirloom Acres in the past with GREAT experiences! Good Communications & a level of honesty that is rarely seen - they refunded the overage on the shipping charges applied by PayPal.
I was impressed & have returned to them one other tieme since with a 2nd great experience, even though I was late ordering they still got the seeds to me likity split & in plenty of time!
I placed my current & 3rd order back on May 2nd & paid for it via PayPal. Other then the PayPal Receipt for payment I have heard NOTHING about this order.
Now they indicated on their website that presently order processing was taking 14-days, so if you needed your order sooner, to please let them know when you needed it by & they would do their very best to accomidate. I indicated May 20th ---- more then 14-days later.
To date, nothing heard & nothing received. I have e-mailed twice to enquire about my order, at least confirm they were working on it, & just faxed them an enquiry indicating that on day 31 if I had not heard from them or received the order that I would dispute the charge with VISA & with PayPal.
HOPE TO HEAR FROM THEM SOON. Already figuring the seeds & costs will be wasted for this year unless they arrive within the next week!
Really hate to see such good quality & service oriented heirloom suppliers dropping the speed-of-service & good communications. Quality goes much much deeper then simply the product - - Quality Service & Customer Care is just as important as the product!
Heirloom Acres use to know & exhibit that in their business..... hopefully the past year has just been a fluke for them & they will soon be back on track!
On May 22nd, 2008, HeritageFarm added the following:
After getting my fax letter enquiring about my order & threatening to file a complaint with PayPal and dispute the charge on my VISA, Heirloom Acres finally responded - appologizing for not having taken the time to respond to my e-mails (they were out "working in the field").
In a voice mail they left me yesterday afternoon they say:
The Order Is "Boxxed And Ready To Go".
The Order Will Be Shipped "Priority In The Morning" (this morning).
Sorry For The Delay, The PayPal Notice "Never Came Thru".
A bit concerned about the PayPal issue as I got immediate confirmation & e-mail receipt of the payment & order thru PayPal almost instantaniously. I will be asking PayPal to check into this matter to ensure the merchant was sent notice as I am certain they were.
We'll watch for the package & see if in fact they did send it Priority this morning as promised & hopefully will find everything in good order, well packed, & as ordered.
I'm for giving this company a 2nd chance, 1 bad expereince out 3 orders deserves an opportunity for them to have another chance in my book.On May 28th, 2008, HeritageFarm added the following:
Received my order via UPS yesterday evening.
Everything was in good order except a substitution of a White Popcorn for the Yellow Popcorn ordered - no problem for me, though the client that contracted with me wanted a yellow popcorn. The contract (which wasn't placed until May 1st) has been cancelled as a result meaning I lost money due to the substitution.
3 Items are on back-order. ALL 3 are 90+ days to harvest so even if shipped next week they will be worthless to me.
BACK-ORDERS: Federal Law requires merchants to advise customers of expected ship dates & offer the opportunity to the customer to cancel the back-ordered items. Then about every 45 to 60 days the same notice has to be provided again.
Heirloom Acres did not provide expected ship date info, just "back orderd". I'm going to e-mail them & tell them to cancel the 3 items & refund the money. We'll see how that goes.
Being that this order was placed late (May 2) & apperantly was delayed due to PayPal (per the merchant), I'll give them another chance the next time I have a client wanting me to grow varieties offered by Heirloom Acres. On June 1st, 2008, HeritageFarm changed the rating from neutral to negative and added the following:
MAJOR COMMUNICATIONS ISSUES!! Seems they only respond if you indicate your intent to file a claim against them with your credit card company!
(PayPal is much easier & quicker then your bank to get reimbursed if they fail to ship the merchandise in a reasonable amount of time & won't refund your money).
I requested the backordered items on my order be cancelled & the funds charged be refunded "immediately".
3 days later there had been no refund via PayPal nor had I received even an acknowlegement of my request.
I made a 2nd request.
I also faxed a 3rd request stating that the items on backorder would be a waste as the growing season was in full swing & rapidly getting shorter - too short for the time frame required by those specific seeds.
I also stated that they had 5 business days from the 1st request to issue me a complete refund of the 3 backordered items + the 15% shipping that they had charged me or I would file a complaint & a claim with Paypal as well as dispute the charge with VISA. A claim with VISA would as well cost them the interest that had accumilated since the original charge due to "merchandise charged not being received".
The next day PayPal received the refund minus the shipping!
The two & ONLY two times this year that they have responded to my enquiries has been when I have faxed threats to them stating I would file a claim with PayPal & VISA.
Seems they don't care about ratings or posts on this site or other sites - they don't even care enough about the customer to respond to enquiries.
It appears they only listen to the almighty $$$ & when that is threatened by potential claims against them they respond very quickly - & that's the only time they have responded to my equiries!!On December 1st, 2008, HeritageFarm added the following:
REMEMBER, YOU GET WHAT YOU PAY FOR! IF YOU WANT GOOD SERVICE, PAY THE EXTRA $$ TO SOMEONE ELSE!
Placed an order in Late October for seeds for the upcoming growing season ......
The day after I placed the order, I gat a phone call from someone at Heirloom Acres Seeds advising me that the majority of my order would ship by the end of the week though a few items would not be available until December so they would ship seperately.
GREAT! WONDERFUL! I RECEIVED UNSOLICITED COMMUNNICATION FROM HEIRLOOM ACRES SEEDS!
21-days later the seeds still had not arrived. I e-mailed & they responded a couple of days later with an appology, seems their daughter was sick in a hospital 2-hrs away for the past 3-weeks.
That's fine, I can understand that..... however they did not communicate that to me nor did they ship when they said they would --- leaving the customer seriously questioning what was going on.
They sent me an e-mail saying my seeds would ship "tommorow".
Then I got an e-mail from FedEx saying they had received the shipping info (not the actual package).
It was several more business days (like 3) before FedEx actually received the package from Heirloom Acres Seeds. So the actual shipping time of the package turned into almost 2-weeks!
Still have a few items on backorder which I have already paid for.
If they don't arrive by the end of December I'll notify the bank that my CC has charges on it for merchandise not received & let them deal with Heirloom Acres Seeds & reecover my $$$.
My days of dealing with Heirloom Acres Seeds have come to an end .... Cheap cheap prices though you tend to get what you pay for! ZERO SERVICE!On December 30th, 2008, HeritageFarm added the following:
FIND ANOTHER PLACE TO BUY FROM!
DO NOT TRUST THEM IF YOU ARE DEPENDANT ON WHAT YOU ORDER FROM THEM!
Multiple broken promises! They promise shipping on specific dates & a refund for unavabale items 10 days after that date, no shipment made & no refund made either!
How can anyone who conducts business do such a poor job of it & still stay in business?
Their poor business & their many broken promises has tarnished my reputation so badly I don't know if my business will ever recover! If it doesn't, you can bet there will be legal action to recover my damages.
My reccomendation?..... DO NOT BUY FROM THIS MERCHANT!
I will be filing a complaint with the Better Business Bureau in my state & in their state!
I believe all potential customers should have every opportunity to understand what to expect & who they are dealing with!On April 7th, 2010, HeritageFarm added the following:
It took until April 2009 for me to get a refund on the items this place failed to ship from my order of Nov 2008. Then the refund came only after a formal notice of intent ot file civil action was sent to them.
2009-2010 Seed order was placed thru http://www.morgancountyseeds.com/
They say on their website that orders may be a bit slow .... my order, 100% complete, was shipped 5 days after placing it!
THAT, my friends, is what I expect when I place seed orders in November, December, & January!
On Mar 12, 2010, Doug9345 Durhamville, NY (Zone 5b) wrote:
After reading all the negatives on this company I still wanted to order from them because they have some varieties that I couldn't find else where inexpensively and also because their seed was very reasonable priced. I pared my list down to an limited number of items which I ordered on February 17. I received an email on March 8 that said they had shipped 03/08/2010 via U.S. Postal Service Priority Mail, Flat Rate Env. It appears to have entered the post office on the 9th and I had it in my mail box today 3/12. It was complete. If you expect a quick turn around from this company I think you need to order somewhere else, but if inexpensive seed is what you want then give them a go. -Doug
I have had terrible problems with this company. The first time I ordered from them was in January of 2009. My order did not arrive till the end of April and was incomplete. After trying to contact them several time by email and phone I finally got through to Mrs. Kirk. She blamed the problem on new help and mailed me gift certificates that were half the value of what I was owed. When I tried to redeem them, I was told they were expired. My husband is currently pursuing fraud charges against them with the Postal Service. I get a warm fuzzy feeling when people are brought to justice.
I had used this company in the past and had always been satisfied with their service and products. After reading some of the negative feedback last year, I ordered my seeds from someone else This year, I decided to give Heirloom Acres another try. I ordered 11 items from them on January 11, 2010.The order arrived on Janary 28, 2010. Only 2 of the 11 items were backordered. This has alwys been a good company for me in the past, and I trust that whatever issues they had last year have been resolved.
I have ordered from them for the last 3 years. I love the selection they have. I have had problems with back orders. How ever I have always received my items. Honestly it always gave me a warm fuzzy feeling ordering from them. And I don't care if I'm lied to if it makes me feel good. With all the corruption and evil energy out there these days. These people are not so bad. And I will continue to do business with them until they no longer exist. =)
On Dec 28, 2009, lilmommy336 Lewisville, NC wrote:
I ordered seeds in December of 2008. I got most of them, but my order was incomplete due to back ordered items. In April I emailed the company asking about my seeds, wondering if they would refund me or still send the seeds out. They assured me they'd send them out. Well, it has been 12 months now and I still haven't received a refund OR my seeds. I'll never do business with Heirloom Acres Seeds again, nor would I recommend them. I'm extremely disappointed with their lack of quality service.
On Nov 5, 2009, brandie21 Tucson, AZ (Zone 8a) wrote:
Posted on October 13, 2009, updated November 05, 2009
Posted on March 25, 2009, updated October 13, 2009
I have ordered numerous times from Heirloom Acres and never had any problem with getting orders in a timely manner until last fall. I originally thought receiving my Fall order after weeks of waiting. But now after reading all of the comments and waiting for the rest of my Spring order I am not so sure. I placed my Spring order February 15th with the Pay Pal payment clearing on the 18th. I emailed them 2 weeks later when I still hadn't received a confirmation just like with my Fall order and I was worried that it had dropped from their system just like my fall order so I emailed them and waited for a response. After 3 days with no response I emailed them again. That time I received a very nice email from Renate stating that they were really busy and it was taking 2 weeks for orders to go out, I didn't point out that it had already been 2 weeks. I waited another 2 weeks for my order, after not receiving anything from them I emailed them again on March 16th, when I returned home there was my order in the mailbox. After checking my order I realized that there were a few items that had been backordered, another that doesn't ship until Spring, and one that didn't specify why it wasn't sent. I figured that since I had just sent them an email, surely someone would email back to say my order had shipped and then I could ask when to expect everything else. Of course I still haven't received a response so I had to email them again on the 24th because I wanted to try and catch them before they shipped the remainder of my order to see if I could just place an order for plant labels, pay the shipping on those and have everything shipped together but I still haven't receive a response, so they must not want to sell me anything else. I hate giving them a negative comment because they used to be a great company to deal with, I realize that they grew very fast and have some family issues but it is very sad that they have allowed those things to affect their business so badly. I really hope they can get their things straightened out because I used to really enjoy ordering from them.
On April 2nd, 2009, brandie21 added the following:
Well, It has been a week since my last email to Heirloom Acres and still no response. I tried to fax them but the fax would not go through. I wonder if they meant that my order would ship later this spring or next spring. I should have asked.On April 10th, 2009, brandie21 added the following:
Well, it has been another week since my last email to Heirloom Acres and still no response. I faxed them on 4/8/09 but no response to that either. They must have the worst customer service ever. On April 10th, 2009, brandie21 added the following:
Well, I just tried to log onto their website for my weekly Friday email and their home page comes up but none of the links work. I just sent an email to the email on their redirect page so we will see what happens. I have asked them to cancel the rest of my order and credit my Pay Pal account within the next 7 days so we will see what happens. It's really too bad when a company that was once one of the best has just went down the tube.On April 14th, 2009, brandie21 added the following:
Well, no response as of yet. I did try their website again, it seems to be working today so that must have been a glitch.On April 23rd, 2009, brandie21 added the following:
Well, after still receiving no response from Heirloom Acres after my numerous emails and still no refund on the remaining items on my order I have contacted the BBB and the Missouri Attorney General's office and filed complaints with with both offices. I would suggest that anyone else who is having issues with this company do the same.On May 14th, 2009, brandie21 added the following:
Well, it is now May 14th, one day shy of 3 months waiting for the remaider of my order. I've notice recent comment stating that Heirloom Acres is now stating 4 weeks delivery time. Maybe they meant to say 4 months. The Better Business Bureau had gotten no response from them in regarding to my complaint and the Attorney General's office is still looking into my complaint with them. Obviously Heirloom Acres doesn't care about the customers they have swindled or they would be taking care of all the other customers that are still awaiting orders. I hope that people are very careful about placing orders with this company. Good Luck.On September 24th, 2009, brandie21 added the following:
Here is what the Better Business Bureau of MO came up with. I still have not received the rest of my order from February, so if you are planning on ordering, just DON'T.
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:
12 complaints filed against business
Failure to respond to 10 complaints filed against business.
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
Click here for an explanation of BBB Ratings
The BBB has received numerous complaints against this firm that sells seeds. Complainants primarily allege failure to deliver orders, delivery of incomplete orders, and difficulty contacting a representative of the firm. These complaint patterns are reflected in the complaint statistics below.
New Bloomfield, MO 65063
Customer Contact: Manager
File Open Date: April 2008
Type of Business: Seeds & Bulbs-Retail
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Heirloom Acres Seeds
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Additional company management personnel include:
Thomas Kirk - Owner
Renate Kirk - Manager
On October 13th, 2009, brandie21 added the following:
I received the following email from Heirloom Acres after I sent an email again inquiring about my order from Feb.
Good afternoon. I do remember that we have difficulty with an order not coming through paypal to our system this spring. The notes that I have, has the order marked as complete/resolved. I do remember dealing with the order, The details of the order I do not have since it did not come through to our data base. I have a list of the items ordered that I printed off paypal; please provide me with the details of what items on the order have not been filled. You can fax me a copy of your packing slip so that I can see the Back ordered items. Fax # 573 491 3002. I will be glad to refund the items or ship them if they are available. Sorry that this has gone unresolved for you, my notes showed it complete. Talk to you soon, Renate.
I have sent her the packing slip so we will see if we can get this issue resolved. It seems that they are attempting to try and correct the issue. I will repost if I hear anything more.On November 5th, 2009, brandie21 added the following:
As of today my Pay Pal account has been credited the amount owed by Heirloom Acres. Once I finally got a response from Renate she was very efficient is getting the money back to me. Unfortunately I will have to leave my rating as negative as it took 9 months to get this issue resolved.
Sorry, folks, but I'm posting a negative on this company-- one I have done business with for several years. I've had a backorder with them since the first week of April that still isn't cleared and a promise for replacement seed (wrong item sent) since the same week. I've sent an email every week for the past month with no response. If this is how they treat a good customer, I can't imagine how they treat a poor one. It's only $18, but that could be credited in a matter of minutes-- just DO IT!!
BTW, if you're ordering your seeds in April and thinking you're going to get them within a week, you must be dreaming. That kind of service happens in January and up to the 15th of February. After that, expect 2 to 4 weeks for delivery from ANY seed company. Read Johnny's disclaimers, for example-- and they're one of the best.
It's been a month since placing my order and still nada... I emailed them and did not receive a response... I phoned and their voice mail is 'full' so could not leave a message. I do not mind waiting but would appreciate communications to the effect. Regret I did not check reviews prior to ordering.
My experience mirrors that of the other posters here with a negative rating for Heirloom Acres. They do not practice good business and ignore customer service requests.
I ordered from them and received no indication that anything was being processed--other than that they had speedily taken my money. I then had to email twice (both of which were ignored) and call just to get an order update. The order arrived partially filled, though they had accepted my payment for a full order.
Given that it was much too late to plant the seeds that were backordered, I requested a refund for what they didn't ship. This took 2 emails (ignored) and 3 phone calls--and two months later, they have yet to refund my money.
I've put in a complaint with the Missouri Better Business Bureau, which the company has also ignored.
Gardeners: there are many other online vendors who are honest business people! Let's patronize them instead.
These folks are struggling from too much business and I personally think they are a bit out of bounds to continue to take money when they can not supply their customers within a reasonable shipping timeframe or even comply with the worst case of 2 weeks as stated on their site. Families are depending on gardens this year and every week that goes by with no seeds is a loss of food and resources. I finally got my seeds after nearly 3 weeks. After three emails and several dozen calls (that all resulted in busy signals or a silly answering machine that said "answer off" and hung up) I finally got someone on the phone by calling early Saturday morning.
She was direct but cordial and told me they were running 4 weeks on shipping. I was as polite as possible but I did suggest they edit their website to let ppl know they were running 4 weeks instead of the questionable statement that delivery was "rarely longer than two weeks"
Within five days of my call, I received most of what i ordered but did not get a few of the seeds. It was stated that they were back ordered or "credited", although I have not confirmed any credit.
Their seeds look good and they did express mail them, however these ppl are apparently just understaffed for the volume they have. I think buyers expect to get seeds faster than 3 or 4 weeks.
Very frustrating not to be able to easily communicate with them and that only adds to fear and speculation.
Bottom line: order from someone else unless you can handle a lengthy delivery cycle. Heirloom acres....my advice to you is to communicate better with your buyers.
My situation is in line with many of the other negative posts about Heriloom Acres, unfortunately.
Placed order on March 31st for ~$25, paid through PayPal. Did not get order confirmation but sent email through website and got email back saying to the effect of "Sorry we are really busy, orders are 3 weeks behind".
Read many of the comments here 4/24 and started getting anxious about my order, tried calling directly, got busy signal. Tried calling again this AM 4/27 and busy again.
I have initiated a dispute with PayPal and they have not responded to my charges via PayPal. I don't know if that will help me get a refund or not, I have never had to do this before with a vendor.
Needless to say, I am not pleased with how they are "running" their business. Maybe they grew to fast? Maybe they have other family issues going on right now? They should have stopped taking peoples' money if they couldn't send out what people have paid for!!
Horrible horrible horrible service. Ordered on 3/13, over $100 of seeds, books, plants. Money taken from my CC, no scheduled delivery date given and the website says 2 weeks. As of today, 4/8, no order and no response to the emails I've sent to follow up. I'm about to have my credit card pull the money back and try to find everything I can locally. This is ridiculous. If they need help, they should hire it or go out of business. Never again, not worth it at all. I agree with the other poster that the positives are probably planted by the owners because this is just ridiculous and seems to be an ongoing problem. We needed this order to have starts by late March.
On April 15th, 2009, gardener909090 added the following:
4/15 - Just cancelled order and submitted to my credit card that the money be pulled back (the money was taken 3/13). After 3 calls since last week (once it was going to be just a couple of days, then i called this monday and it was going out Tuesday, then called today and it was held up because of a product not being in<--does this keep them from sending allllll the other products??) When I cancelled they tried to argue that they were doing better than any of the other heirloom companies and got an attitude. On May 11th, 2009, gardener909090 added the following:
On 5/3 they finally credited my account, but they did not credit the full amount. I'm not dealing with them anymore, i'm going through my credit card company and the BBB. I received no products and cancelled the order before anything was even shipped, they have no reason to hold any of my money. I think this company is a scam. I order stuff online all the time and all the companies I use bill your credit card when your order is filled, not when it is placed.
I researched this company after having a bad experience with them . I typed heirloom acres seeds complaints in the google search bar and found many negative comments. i further researched to find that they have an F rating with the better business bureau... the link is http://www.bbb.org/stlouis/business-reviews/seeds-and-bulbs-... you can highlight the info put it in your search bar to find out about this company. You can also make a complaint about them at this link. After dealing with Thom and Renate Kirk I decided to look them up individually on missouri case net. the link is [HYPERLINK@www.courts.mo.gov] after that click on litigant name and enter Renate kirk. It seems she not only takes your money but she doesn't pay her bills either. And then there is this site which shows that they have no regard for customer service or providing products in timely manner if at all. In one review I see that they blamed their poor service on their daughter's health. But after researching they had trouble long before the health issues of their daughter. Kind of makes me wonder what else they are hiding. Steer clear...they hide behind religion but they aren't practicing what they preach. No true christian would behave in this manner.
On April 13th, 2009, margaret45601 added the following:
I wanted to add the link to the attorney general office so people can make a complaint. the link is [HYPERLINK@www.consumer.ago.mo.gov] If you feel that this company has cheated you out of money or is running a dishonest business then this link is the place to report them. They shouldn't get away with taking good honest people's money without provide the promised product. It is illegal and they should be stopped On April 25th, 2009, margaret45601 added the following:
guess what...I thought I would look to see if they buy anything on ebay (seeds?) and low and behold they do... here is the link http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=350191068... . so you can't even be sure that the seeds they sell are authentic if they are buying them from people they don't even know. On April 25th, 2009, margaret45601 added the following:
for some reason the link I provided isn't showing the seeds that he purchased on ebay but it was a bulk amount of 500 that he purchased. Hopefully this link will take you to heirloom acres purchases. you can find items that he has purchase buy clicking on the view item button to the right of each auction. the link is http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&user... hope it works for you. at the very least it shows that the money you have sent them that they arent returning is being spent on ebay instead. the seeds they bought are under seedsandmore. very interesting. On April 30th, 2009, margaret45601 added the following:
After I talked with a friend about how awful heirloom acres seeds was she recommended another seed company. I checked it out and here is the link http://www.morgancountyseeds.com/
they have the same stuff that heirloom acres has but morgan county seed company actually has good feedback on customer service and great prices. Wish I had found them first before I had to put up with all the deadbeats at heirloom acres seeds. Give morgan county seeds a try.....like a breath of fresh air after the foul smell surrounding heirloom acres seeds.
I placed well Over a $100 dollar order on March 1st. I checked my credit card statement and they charged my card and took my money.
Tonight is March the 24th and I still have not received my order. I have emailed twice and called once to no avail and with No Response.
I am about to run out of time for planting most of the ordered seeds,.,
So, if my seeds don't arrive in the next 3 days then I am going to call my credit card company and site that this company committed fraud and to pull my money back from them for taking my money without specific performance(sending my order).
I will repost with any future developments.
On March 26th, 2009, mibbyblues added the following:
Well, after a weeks worth of emails and calls I finally got a response from my fax(where I tell them that if I don't get my seeds and an explanation I will have my band suck the money back out of their account).
Here is their response:
Thank you for contacting us by fax, We are very slow this year getting to our emails because of the extremely high volumne received. I apologize for the lack of communication. Your order is in the queue and will be filled by this weekend. Thanks very much for your business................Thom
Notice they do not site when my order will be shipped; only when it will be filled.
I have already contacted my bank and instructed them that IF I have not received my package by Thursday at 3:00 they are to suck back my money immediately. My bank has no problem.
I am willing to give ample time for the shipment to arrive; but a month is NOT STANDARD.
I ordered from Baker Creek Seeds this year also(like last year) and received my seeds in under 7 days. I also ordered from Hazzards and received my seeds in 4 days.
I can give you other sources I ordered from and all shipped in under 7 days. Most did Not draft my money until after they shipped.
I will update as things happen.On March 31st, 2009, mibbyblues added the following:
Well, the weekend has passed and its now Tuesday and I do not have my package! What a shock.......
Today 3/31/09, I received this email from Kirk and Heirloom Acres Seeds:
A package was shipped to you on 03/27/2009 via U.S. Postal Service Priority Mail, Large Flat Rate BOX to the following address:
I DID CHECK ONLY TO FIND OUT THAT THE INFORMATION WAS ENTERED INTO THE COMPUTER BUT THAT THE USPS HAS NOT YET EVEN RECEIVED MY PACKAGE FROM THEM TO SHIP SO AS YET THEY CAN NOT CONFIRM A ARRIVAL DATE!
HERE IS MY RESPONSE:
I have checked online and on the phone with the USPS AND you writing me saying that my package has been shipped to me since 3/27/09 is NOTHING BUT A BLATANT LIE.
The US Postal Service says that your company electronically notified them that you would be shipping me a package; BUT AS TO DATE THE US POSTAL SERVICE HAS NOT RECEIVED ANY SUCH PACKAGE FROM YOUR COMPANY.
Copied and pasted from the US Postal Service:
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on March 27, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.
I WILL BE CONTACTING MY BANK AND DEMAND THEY FORCIBLY SUCK MY MONEY BACK OUT OF YOUR ACCOUNT AND THAT THEY ASSIST ME IN FILING CHARGES OF FRAUD AGAINST YOUR COMPANY.
You have been unkind and unfair and cheated me out of the ability to actually acquire the seeds I needed to plant by the end of this month(March) to be able for me to provide for my family during these difficult financial times.
You took my money and promised me items in return. You have my money and I do not have my items. AND you are NOT being honest and fair in giving me a real timeline in which to expect my items. Instead you are filing mailing slips with the US Postal Service without having a package to send in an attempt to gise the fact that you have not shipped my items .
I am DEMANDING SPECIFIC PERFORMANCE FROM YOUR COMPANY.
You have 24 hours sir to make this situation right!
I ordered from Heirloom Acres Seed for the first time this year. Was a bit concerned about some of the negative reviews, but rather than just believe what people say, I wrote to Heirloom Acres Seed and asked for their side of the story. It seems they are a company that just was experiencing growing pains. I put in a couple hundred dollar order, with many different varieties, and received everything but 4 minor backorders. After I had placed the order, I realized I needed a few more varieties of seed. So I called them up, and the young lady I spoke with there assured me it would be no problem to add to my order that was already placed. How many seed companies will combine orders? That's just one of the many nice things about doing business with a smaller company. I'm thankful for the opportunity to do business with an overtly Christian, family-operated company, and I plan to order from them again in the future.
I thought I should write after seeing the number of negative comments about this company. I have ordered numerous times from them and have been completely satisfied with their service and product and I am getting ready to place another order with them. Their seeds are excellent - never a problem with germination. It may take 2-3 weeks to receive the order but that is normal and if you order early enough, it should pose no problem. They are a small, family business and because of their outstanding service and product and because of the concerns over the economy, their orders have increased significantly. They don't answer all of my emails because they are so busy and I write too many, but they always get my seed orders to me. I have no reservations about doing business with them and would much rather do business with them than big companies. They have always been honest and trustworthy with me and it's a pleasure to deal with them.
On Mar 2, 2009, Albinobullnose Casey, IL (Zone 5a) wrote:
I have been going to the Kirks for the past four years and I have had a wonderful relationship with these folks. Some things people should keep in mind when buying seeds now in these current times as far slow orders is that in a bad economy people have been buying seeds on a scale not seen in modern times. Last summer the Kirks also had a virus put into their system and it was down for a while. The amount of orders he has had this last year (THOM) has been very overwhelming to them . They also learned last year their oldest daughter had a heart defect in a routine physical. When I order from them I always CALL them first to see what is available. People do no realize that this is a very small business and what it takes to run it. I also have a question. Why are major seed companies putting out catalogs in DECEMBER? SO that you order early. First come, first serve. All seed I order has a good germination too. I have had no billing problems with this company ever. The money I spend with them has always been a good investment. AND NO I am not related to them.
On Feb 24, 2009, plantinthings Centerville, PA wrote:
Got to say I was pretty nervous in placing my order this year (09) after reading all the comments here. I know in previous years I've had good service thru them, after much thought and consideration I decided to give them a try.
I placed my order Jan. 30, 09, got confirmation within minutes (I also placed a order thru another company the same day and this order was recieved on Feb 13, 09). I started getting antsy so decided to call them (Heirloom Acres) on Feb. 16, she said they were backed up due to the holiday (President's Day) and would call me tommorow. I couldn't wait till she called so I called again on Feb. 17, she assured me my order went out that day priorty mail and I would receive it soon. It came in Feb. 19, just as promised. Only had 2 backordered items and I had placed a good sized order $106.
I will do business again and thank you Heirloom Acres for the decent prices you offer on your products.
I Placed an order with this company in Jan. 2009 as of today Feb. 23, 2009
I haven't received any seeds that I ordered. I have placed 2 emails with no response, Placed 3 Phone Calls and was told that I order was somewhere close and would be shipping soon. I need the tomato seeds to start indoors.
I'll let you know If and when I recieve my order.
On February 23rd, 2009, ANNIE20 added the following:
Just wanted to let you know that I received my order today but somethings are backordered with no explanation.
Am gonna call them and see what they say. Will post later with answer of backorder On February 23rd, 2009, ANNIE20 added the following:
I called the company and the answer was that they didn't know when they would get the bean seeds in. On the website it doesn't say that they are outta stock. Probably won't do business with then again. On March 5th, 2009, ANNIE20 changed the rating from neutral to positive and added the following:
I just received the balance of my order. The quality and quanity of the order looks good. I believe this company will
be a good one to order from. The only thing is that they are a little slow on shipping. But he prices JUST CAN"T be BEAT. Just order early. Seed are packaged well with all information on the package. On March 18th, 2009, ANNIE20 added the following:
Just wanted everyone to know that the seed I ordered from
Heirloom acres are wonderful. I have planted some tomato seeds and they were popping the soil in 4 days. Really hardy looking plants. I'm sure the other seeds I purchased will germinate just as well.
I ordered over 2 and half weeks ago, and have not yet received my order. Have sent numerous emails the last 5 days, asking when my order should be arriving and no response. On their site it says two weeks max for orders to arrive. I was planning on starting eggplants and peppers this weekend.... Finally sent an email to cancel my order and filed a paypal claim (which has not been responded to by heirloom acres either). Should have read reviews on Dave's Garden BEFORE ordering, but I just found this site.
I spent over $50 with Heirloom acres seeds bc the prices were so good. Now I've spent another $50 rebuying seeds, and have yet to be reimbursed. I'm fairly confident in Paypal refunding me , but we'll see. I would not recommend purchasing anything from them, esp. if you're spending over $5! And Frankly, I am starting to think that the positive reviews listed here for heirloom acres are posted by actual employees trying to save face. My apologies if I am wrong in this assumption, I just don't understand how my experience could be SO BAD within weeks of other's positive experience. Plus I'm fairly perturbed that I've been cheated out of $50.
I ordered a few heirloom tomato seeds and pale echinacea.
Seeds were very inexpensive and shipping wasn't as fast as I've seen before, but arrived in plenty of time to plant tomato seeds. One incorrect packet was sent (Amana Organe instead of Anna Russian tomato; we contact the company by e-mail and they responded via e-mail and immediately sent the correct seeds.
I have talked to Heirloom Acres about some of the negative comments I have found about them. I too have found some difficulty in obtaining seeds from them.
They explained that they simply grew to fast and would have to get used to all the new attention they are getting.
Give these guys another try. I think they still wish to give great service. They just had to adjust to all the new business they received. They are trying to cope and I also suggested some new technology to help with automatic emails and such.
They are still a great company! Just give them another chance.