I placed an order for 73 varieties in August 2012 and received my order in September 2012 after calling a few days prior asking where my order was. 3 or 4 varieties were unavailable and not shipped. I didn't find that out until I received the shipment, but I wasn't charged for them. One was a yellow fleshed watermelon which I was disappointed I wouldn't be able to plant.
I planted the seeds end of May 2013 and have so far had a great season. Excellent germination of everything except lettuce and brussels sprouts, but that may have been my error. Very high quality carrots, beets, cucumbers, zucchini, squash, cabbage, tomatillos, radishes, turnips, rutabagas, melons, kale, etc. Broccoli germinated but didn't turn out very well. Could just be the variety.
I'm sorry to see this company closing after apparently so many negative reviews. They had an impressive selection of high quality seeds and I was looking forward to ordering from them again for next year.
On Apr 16, 2013, NarrowWayFarm Brookville, OH wrote:
Posted on April 16, 2013, updated April 16, 2013
We really like Heirloom Acres! Granted, if we order late in the season, sometimes we have to wait for our order and we have had to wait a while for a refund or two for back ordered items, but this doesn't bother us. Every time we have called with a concern, the person on the other end was attentive and kind. They also have the best prices that we have found online. We will keep ordering from this company as long as their doors our open!
On April 16th, 2013, NarrowWayFarm added the following:
Sorry about the spelling error! The last line should read:
"We will keep ordering from this company as long as their doors are open!"
On Mar 1, 2013, SunnyMeadows Lakeview Heights, KY wrote:
I love using this company & have ordered from them for years! They are maybe not as fast as the bigger boys, since they are family-owned & operated (and might I add a BIG kudos to all the families who slug it out together in business!!), BUT this enables them to be personal, keep their pricing fair and make a wonderful, sustainable difference in our high-powered world. IN my experience, I have found their seed germination rates to always be higher than indicated, their catalogues concise & full of information, and, mostly, I love the fact that they sell open-pollinated seeds. I give them 5 stars!
I ordered black aztec, green oaxacan and ornamental indian corn on the evening of May 9 and received a receipt by email immediately. May 15 I received shipping confirmation with a tracking number, and received the package May 17 here in Deltona FL. Only 8 days from order to receipt of goods. Order was complete and packaged well. I planted 12 seeds of each 3 kinds to check germination. All of them came up. I will order from them again.
On Mar 15, 2011, GreenJeansFarm Hallstead, PA wrote:
Placed my order on February 26. March 2 I found Daves Garden reviews. I was sick, we are a small business in our second year. I e-mailed them and asked would we be notified when shipped. Said they were very busy and would go out next week. March 14 order was on our front porch all except one package of Basil that was backordered. They lived up to their word and I would buy from again. Their prices are the best!! Everyone deserves a chance. Good luck and hope you are very succesful. Jean
We are very pleased with our experience with this company. We placed our order on 2/27/11, emailed them about a week later to check on the status of when it was going to be shipped and they responded back within a day. We then started to read the negative comments and got worried. We emailed them again to make sure our order went out and they responded again within a day that the full order had already went out. Within a couple of days later (3/14/11) we received our package with the full order inside. We had ordered about $50 of seeds, a large variety of different seeds.
Right after I placed my order with Heirloom Acres, I came across two web sites with horrible feedback on this company. I did not have time to deal with slow shipping of poor germination rates so I panicked and canceled my order. It took about four days for them to acknowledge my cancellation request, however; they did issue a refund to my bank card. I will never know if they would have shipped in a timely manner or if the seeds would have germinated well. I do know , as far as customer service is concerned, they did me right.
On Mar 15, 2010, dheck1961 Stafford Springs, CT wrote:
Posted on January 26, 2009, updated March 15, 2010
We have purchased seeds from Heirloom Acres for the past 3 year for our greenhouse (to grow for plant sales in the spring). They have been a little slow shipping in the past (growing pains), but not any slower then other seed companies at this time of year and I have always gotten what I ordered. I've also always gotten an e-mail response within a few minutes upon placing my order. If you have placed an order and not received the confirmation e-mail I suggest checking your spam folder - it is probably there.
After reading comments here I was concerned about ordering from them this year. I decided to go ahead since the past 2 years I have had a positive experience, except for one set of seeds that didn't germinate well (they were replaced free of charge). I placed my order and as anticipated received the reply e-mail withing a couple minutes. I had placed in the comments field on the order that I would like to know when my seeds would ship. I received an e-mail from Thom Kirk 19 minutes later - I would say that's pretty response.
I was told my seeds would ship in 2-3 weeks. I received an e-mail this morning that they were packaged/shipped yesterday which was Sunday so it seems to me they are working hard to get their orders out. I ordered some seeds from another company (HA didn't have these) on the same day and just received them on Friday.
I would suggest doing business with them - good prices and decent seed counts.
RocK Meadow Farm
On March 15th, 2010, dheck1961 added the following:
We ordered again this year (2010) and received our order with no issues once again. Still recommend them.
On Mar 12, 2010, Doug9345 Durhamville, NY (Zone 5b) wrote:
After reading all the negatives on this company I still wanted to order from them because they have some varieties that I couldn't find else where inexpensively and also because their seed was very reasonable priced. I pared my list down to an limited number of items which I ordered on February 17. I received an email on March 8 that said they had shipped 03/08/2010 via U.S. Postal Service Priority Mail, Flat Rate Env. It appears to have entered the post office on the 9th and I had it in my mail box today 3/12. It was complete. If you expect a quick turn around from this company I think you need to order somewhere else, but if inexpensive seed is what you want then give them a go. -Doug
I had used this company in the past and had always been satisfied with their service and products. After reading some of the negative feedback last year, I ordered my seeds from someone else This year, I decided to give Heirloom Acres another try. I ordered 11 items from them on January 11, 2010.The order arrived on Janary 28, 2010. Only 2 of the 11 items were backordered. This has alwys been a good company for me in the past, and I trust that whatever issues they had last year have been resolved.
I ordered from Heirloom Acres Seed for the first time this year. Was a bit concerned about some of the negative reviews, but rather than just believe what people say, I wrote to Heirloom Acres Seed and asked for their side of the story. It seems they are a company that just was experiencing growing pains. I put in a couple hundred dollar order, with many different varieties, and received everything but 4 minor backorders. After I had placed the order, I realized I needed a few more varieties of seed. So I called them up, and the young lady I spoke with there assured me it would be no problem to add to my order that was already placed. How many seed companies will combine orders? That's just one of the many nice things about doing business with a smaller company. I'm thankful for the opportunity to do business with an overtly Christian, family-operated company, and I plan to order from them again in the future.
I thought I should write after seeing the number of negative comments about this company. I have ordered numerous times from them and have been completely satisfied with their service and product and I am getting ready to place another order with them. Their seeds are excellent - never a problem with germination. It may take 2-3 weeks to receive the order but that is normal and if you order early enough, it should pose no problem. They are a small, family business and because of their outstanding service and product and because of the concerns over the economy, their orders have increased significantly. They don't answer all of my emails because they are so busy and I write too many, but they always get my seed orders to me. I have no reservations about doing business with them and would much rather do business with them than big companies. They have always been honest and trustworthy with me and it's a pleasure to deal with them.
On Mar 2, 2009, Albinobullnose Casey, IL (Zone 5a) wrote:
I have been going to the Kirks for the past four years and I have had a wonderful relationship with these folks. Some things people should keep in mind when buying seeds now in these current times as far slow orders is that in a bad economy people have been buying seeds on a scale not seen in modern times. Last summer the Kirks also had a virus put into their system and it was down for a while. The amount of orders he has had this last year (THOM) has been very overwhelming to them . They also learned last year their oldest daughter had a heart defect in a routine physical. When I order from them I always CALL them first to see what is available. People do no realize that this is a very small business and what it takes to run it. I also have a question. Why are major seed companies putting out catalogs in DECEMBER? SO that you order early. First come, first serve. All seed I order has a good germination too. I have had no billing problems with this company ever. The money I spend with them has always been a good investment. AND NO I am not related to them.
On Feb 24, 2009, plantinthings Centerville, PA wrote:
Got to say I was pretty nervous in placing my order this year (09) after reading all the comments here. I know in previous years I've had good service thru them, after much thought and consideration I decided to give them a try.
I placed my order Jan. 30, 09, got confirmation within minutes (I also placed a order thru another company the same day and this order was recieved on Feb 13, 09). I started getting antsy so decided to call them (Heirloom Acres) on Feb. 16, she said they were backed up due to the holiday (President's Day) and would call me tommorow. I couldn't wait till she called so I called again on Feb. 17, she assured me my order went out that day priorty mail and I would receive it soon. It came in Feb. 19, just as promised. Only had 2 backordered items and I had placed a good sized order $106.
I will do business again and thank you Heirloom Acres for the decent prices you offer on your products.
I Placed an order with this company in Jan. 2009 as of today Feb. 23, 2009
I haven't received any seeds that I ordered. I have placed 2 emails with no response, Placed 3 Phone Calls and was told that I order was somewhere close and would be shipping soon. I need the tomato seeds to start indoors.
I'll let you know If and when I recieve my order.
On February 23rd, 2009, ANNIE20 added the following:
Just wanted to let you know that I received my order today but somethings are backordered with no explanation.
Am gonna call them and see what they say. Will post later with answer of backorder On February 23rd, 2009, ANNIE20 added the following:
I called the company and the answer was that they didn't know when they would get the bean seeds in. On the website it doesn't say that they are outta stock. Probably won't do business with then again. On March 5th, 2009, ANNIE20 changed the rating from neutral to positive and added the following:
I just received the balance of my order. The quality and quanity of the order looks good. I believe this company will
be a good one to order from. The only thing is that they are a little slow on shipping. But he prices JUST CAN"T be BEAT. Just order early. Seed are packaged well with all information on the package. On March 18th, 2009, ANNIE20 added the following:
Just wanted everyone to know that the seed I ordered from
Heirloom acres are wonderful. I have planted some tomato seeds and they were popping the soil in 4 days. Really hardy looking plants. I'm sure the other seeds I purchased will germinate just as well.
I ordered a few heirloom tomato seeds and pale echinacea.
Seeds were very inexpensive and shipping wasn't as fast as I've seen before, but arrived in plenty of time to plant tomato seeds. One incorrect packet was sent (Amana Organe instead of Anna Russian tomato; we contact the company by e-mail and they responded via e-mail and immediately sent the correct seeds.
I have talked to Heirloom Acres about some of the negative comments I have found about them. I too have found some difficulty in obtaining seeds from them.
They explained that they simply grew to fast and would have to get used to all the new attention they are getting.
Give these guys another try. I think they still wish to give great service. They just had to adjust to all the new business they received. They are trying to cope and I also suggested some new technology to help with automatic emails and such.
They are still a great company! Just give them another chance.
Excellent service and prices.
Seeds arrived quickly and were packed nicely and were very well labeled. I emailed several questions about my order and was promptly answered by Thom Kirk.
Great company, I would not think twice about buying from them again.
On March 14th, 2008, daniel2000 added the following:
I just thought I should mention that I have made 2 seperate orders from Heirloon Acres this year and both orders were 100 percent perfect!
we ordered our seeds in jan and was told the exact date it would be shipped out we recieved our order with in 4 days of the date they said they would ship the seeds all grow and would send anyone else there
Ordered seeds on 1/26/08 and just recieved them 2/23/08.
I knew I might be in for a wait when I placed the order to start with (which is why I ordered so early), but at the time, the orders were having a very quick turn around. The prices were VERY good, so I took a shot. I sent an email around 2/20/08 to find out where my order was because the website was saying that the orders were only taking 2 weeks to ship due to the (now) high volume. They were very fast in replying and let me know that my order should have just gone out.
Looking at my order, it appears the cause for the delay in shipping was that 2 items were backordered. To make up for the delay, they gave me a couple double packets of seeds (so it is something I can USE). While it would have been nice to have someone tell me the reason for the hold up, from a buisness standpoint, with hundreds of orders they get, I understand that just wouldn't be doable. The quick response to the email and the extra USEABLE seed, IMO, does make up for it.
So long as you can plan ahead and order early, I will still buy from them.
On Jan 12, 2008, Melissa_Ohio Southwestern, OH (Zone 6b) wrote:
I've been ordering from them for several years. Never had a problem with timely shipping, or with germination rates. I like to spread my seed $ around some, but there are a few companies that I *always* order from. This is one of them.
On May 11, 2007, gardenbumpkin San Francisco, CA wrote:
My first order with them weren't that great because they didn't give me enough seeds on certain seed pkts, but I emailed Mr. Thom about it. He emailed me back with an apology and explaination and in less than a week I got my replacement and some.
I ordered from Heirloom Acres Seeds for the first time. The entire experience has been well beyond my expectations. The seeds all arrived in a single large box and I was able to start planting just 2 weeks after ordering. After only 1 week in the ground... seedlings are sprouting in the garden already! I also ordered some herb plants, strawberry plants, and asparagus crowns. All of the plants were perfectly and carefully packed. They also are doing great! Also...their customer care is timely and gracious. I have called several times with questions and was met each and every time with patience and reassurance. I look forward to many years of continued business with this company and its staff.
On Mar 24, 2007, cowboygardener Slaton, TX (Zone 7b) wrote:
This was my first time ordering from Heirloom Acres and I was impressed with the service. I ordered both individual packages of seeds and seed collections. They were out of one type of seed in one of the collections and sent me a refund check. I would have preferred a substitution instead of the check but no big deal. And the shipping was very fast. I ordered online and they must have sent the seeds out the next day! I just planted the seeds tonight so will have to wait and see how they do but for now, I'm very pleased.
Their service was about what I expect for a family operation. The seeds all had good gernination rates stated on the package. Will be sowing them soon and will find out how they do for me. The seeds were well packed. I will buy from them again when I need the seeds they offer. They offer some ground cover ect. that many do not. Highly recommend.
On Feb 16, 2007, greenbrain Madison, IL (Zone 6b) wrote:
I ordered almost all my seeds for 2006 season from Heirloom Acres. I was very pleased with the service and pricing. Packages contained so many seeds that I'm not needing to order much this year. I experienced good germination rate & no problems whatsoever. I will definitely order from this company again.
On Jan 29, 2007, sfg2006 Albuquerque, NM (Zone 6b) wrote:
Ordered from Heirloom Acres Seeds once and was very pleased. This based on a friend's recommendation. Based on that experience ordered again this year and received confirmation within 24 hours. Expect same fast, quality service from this family owned/operated business. Have compared prices and they are very very reasonable.
I ordered a few packs of seeds this morning but noticed I had made a mistake when I printed out the confirmation. I wrote an e-mail, took a quick shower and then when I signed back on, voila, the company had already written back saying he'd correct it for me! Very impressive.
I ordered from Heirloom Acres Seeds for the first time last year and they were wonderful. Their seeds germinated exceptionally well. I remember my zinnia seeds germinated in one day! Their salad greens and lettuce are superb as well. Now that it is time for gardeners to start planning their gardens, I wanted it to be known that Heirloom Acres Seeds is a great company to order from. I stumbled upon them by accident last year; however, this year, as I plan my garden, Heirloom Acres Seeds is the first company I am going to order from.
My second favorite would be Baker's Creek Heirloom Seeds. They were great to work with last year.
As a commercial grower, I really appreciate good service from my suppliers as I try to give my customers...
Heirloom Acres Seeds not only offers good selection and larger quantities but are very reasonably priced.
I am VERY pleased with their service and products -
Yep, we will be doing business regularly, and I confidently recommend them to others!
the heirloom acres are very very good people to
deal with ,every one should give the family a try..
I have done orders with many other companys...
and can give them a A-100 score .....please
give them a try...... kermits and barbs garden...
On Jun 4, 2006, ocimum_nate American Fork, UT (Zone 5a) wrote:
Got seeds from them through Penya seeds. Quality good germination rate good as well. Would definately do business with them again. Beware if you are ordering from Penya seeds however to only order seeds that come from these guys. Seeds from seedman.com also available through Penya were not good.
On Feb 14, 2006, borged Thomasville, GA (Zone 8b) wrote:
Awesome service and prices. I emailed a question about my order and was promptly answered. Seeds arrived quickly and were packed and labeled well. Great company, I'll buy from them again and again.
On May 5th, 2006, borged added the following:
The sweet potato slips that were part of my original order arrived yesterday in excellent condition. I can't say enough about how good this company is.On December 16th, 2008, borged added the following:
We order our seed stock about once per year from Heirloom Acres. This will be our 4th year ordering and we continue to receive excellent service. One must keep in mind that this is a family run business and is not a giant seed company like Johnny's. I received my seed order in full and in excellent condition. The seeds were shipped in a timely manner. The Kirk's have never failed to answer my questions regarding seeds or orders. I'll continue to buy from Heirloom Acres.
I ordered my veggies' seeds from their online catalog. Their website is helpful and they have a pretty good selection and very reasonable prices. Both my orders came very quickly in neat little envelopes hand labeled. All the seeds have germinated so far. I'll order there again.
On Mar 11, 2005, paani Saint Louis, MO (Zone 6a) wrote:
This was my first year ordering from Heirloom Acres, and it seems sure that I will do so again. So far the germination rate and health of seedlings is just outstanding. Broccoli and cabbage came up literally overnight, and are thriving. So is everything else I've started so far. Germination rates have been near 100%.
Their prices are as low as I have seen anywhere for heirloom seed, and considerably lower than most. The seed packets are simple and small - easy to store - and have useful info. on them (including germination rate).