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You are viewing only neutral comments
|On Apr 24, 2012, ZinniaChrissy Corbin, KY
United States wrote:
Posted on April 16, 2012, updated April 24, 2012
On April 16th, 2012, ZinniaChrissy changed the rating from negative to neutral and added the following:
I received a reply this morning regarding my underfilled bulk sizes. Advised to keep the originals, and they will mark the two items in question as back-orders and send them with the rest of my back ordered items. I appreciate this gesture. This moves my experience from Negative to Neutral.
NOTE to HEIRLOOM ACRES: It seems the majority of Negative ratings come from slow orders and lack of communication/interaction with your customers. You're losing customers this way. When you combine that poor customer service with an ACCIDENT like underfilled packets, it is enough to scare away the most patient and steadfast of customers. Answering e-mails promptly goes such a LONG LONG way to smoothing out problems before they start.
On April 24th, 2012, ZinniaChrissy added the following:
I received yesterday(April 24) my back-ordered seeds, as well as appropriately sized seeds that were underfilled in the prior shipment. A month and a half from start to finish.
|On Apr 7, 2011, tomcampbell Saint Louis, MO wrote:
very slow, but worth supporting because seeds are sourced from small scale producers, not monsanto.
|On Nov 18, 2010, legendimages Riverside, CA wrote:
Posted on November 10, 2010, updated November 18, 2010
On November 18th, 2010, legendimages changed the rating from negative to neutral and added the following:
Good news! Yesterday I received my back order! I'm happy that they finally came through but I will not do business with them again.
|On May 29, 2010, oregonwoodsmoke Terrebonne, OR wrote:
Shipping is very very slow, but all seeds arrived in time for planting season. If you know that, allow extra time for shipping.
|On Apr 21, 2010, Gerbera12 Johnstown, PA wrote:
I really wanted to give this company a good rating and while I did receive my order, two items were back ordered. No response from Heirloom Acres, so I am doubting that I'll be getting my order completed. (I requested substitutions for those missing tomatoes if they could not supply the ones I paid for.)
|On Feb 10, 2010, athena80 Miles, IA wrote:
I have ordered from them for the last 3 years. I love the selection they have. I have had problems with back orders. How ever I have always received my items. Honestly it always gave me a warm fuzzy feeling ordering from them. And I don't care if I'm lied to if it makes me feel good. With all the corruption and evil energy out there these days. These people are not so bad. And I will continue to do business with them until they no longer exist. =)
|On May 9, 2009, Cbryant Eads, TN wrote:
These folks are struggling from too much business and I personally think they are a bit out of bounds to continue to take money when they can not supply their customers within a reasonable shipping timeframe or even comply with the worst case of 2 weeks as stated on their site. Families are depending on gardens this year and every week that goes by with no seeds is a loss of food and resources. I finally got my seeds after nearly 3 weeks. After three emails and several dozen calls (that all resulted in busy signals or a silly answering machine that said "answer off" and hung up) I finally got someone on the phone by calling early Saturday morning.
|On Apr 16, 2009, retiredgardner Kennett, MO wrote:
Think I know why you buyers are having problem with Heirloom Acres Seeds.
|On Feb 23, 2009, plutodrive Denver, CO (Zone 5b) wrote:
Great selection and prices but way too slow on delivery.
|On Feb 18, 2007, cannaqueen Mantua, OH (Zone 5a) wrote:
I sent my order for seeds in on Janurary 11, 2007. I just received the seeds February 15th. I was beginning to think
|On May 23, 2006, MalvaFan Morrice, MI wrote:
This year I decided to order from Heirloom Acres for the first time. The catalog is a bit lackluster but if it helps them to cut down on costs. My only complaint is that they don't give you a free packet of seeds like a fellow Missouri seed company does. The prices are not bad.