Early in 2013 and after numerouscalls, they sent a partial order. On the 26th of june we sent a certifield letterreqiesting a refund of $49.25 for the items that were never shipped. The company refused to accept the certified letter and was returned to us. After reading the comments on this site we immediately filed a complait with the states attorney general.
On May 16, 2013, Godmakesnojunk SPARROW BUSH, NY wrote:
Posted on May 9, 2013, updated May 16, 2013
Posted on May 9, 2013, updated May 9, 2013
Posted on May 9, 2013, updated May 9, 2013
Posted on May 8, 2013, updated May 9, 2013
Unfortunately, I need to write this. I placed two orders on February 17th, totaling $ 327.00, for vegetables, herbs, and flowers. February 26th, both checks cleared our bank account. We received one email on March 6th, confirming one of the orders. After numerous faxes, phone calls, and emails, we finally received a confirmation email on April 2nd, that they had found my orders and were working on them. Since then we have made many attempts to contact them. They hide behind the fax machine and email. As of May 8th, we have not received our orders or a refund.
They provide Zero Customer Service.
After finding Dave's site and seeing all the negative feed back on Heirloom Acres Seeds, I would highly recommend not ordering from them.
On May 9th, 2013, Godmakesnojunk added the following:
Filed a complaint with Better Business Bureau:
The thing is, on Heirloom Acres Seed's site, they have a link to other sites of interest: one being the Better Business Bureau
and it says, "PLEASE REPORT OUR BAD BUSINESS PRACTICES!"
WHAT THE HECK IS THE DEAL WITH THESE PEOPLE?
On May 9th, 2013, Godmakesnojunk added the following:
Ordered two months ago, credit card promptly billed, no seeds, no response to email. The total lack of communication is extremely frustrating. Site said a couple of weeks until seeds come but now it has been more than eight and it is way too late to start most of these things. I wish I had done a little research before ordering from this company. I will never order from them again.
Ordered potatoes & pepper seeds and my account was charged on March 11. Haven't heard anything from the company, and no sign of my potatoes or pepper seeds (which I would have liked to start by now). Emailed them on both 4/17 and 4/24. Tried to call both days, phone went to fax tone, so tried to send a fax and it didn't go through. Tried to send a comment on their website and it didn't work either. I realize they are a family owned business, but ignoring customers is unprofessional and I won't order from them again. I did last year and though my order came late, I at least got it. This time all I've gotten is being ignored.
Posted on March 26, 2013, updated April 10, 2013
I ordered $40 worth of seeds on Feb 23, 2013 and was charged immediately, but have not yet received my order. I have emailed numerous times, with no reply. I have called numerous times, but there is no answer and no voice mail. Their website says it takes about 2 weeks for shipping, but we are now pushing into week 5.
Today I filed a complaint with their local BBB. We'll see how this works out!
On April 10th, 2013, peshy added the following:
Just received an update from the BBB... They are issuing a public alert on this company and are still trying to get my money back.
I have since ordered from Annie's in Clarksville, MI. Received my seeds in two days and almost all are germinating.
Posted on March 2, 2013, updated April 8, 2013
I have had no luck getting anyone to answer the phone for days, either 3 rings and a disconnect or busy, no answering machine and now the web site is down. I wonder if I kiss my order and my money good-bye.
On April 8th, 2013, bruce2288 added the following:
I recieved most of my order Friday,it was even sent priority mail, so they are making an effort. The lack of communication is what was the worse. Things don't always work the way they are planned but refuseing to communicate with customers made it worsl
I ordered seeds March 1, got the confimation email and my credit card charged, all within a couple of days. I've been waiting, I tried calling, either no answer or fax machine picks up. It's now April 3, I've emailed 3 times with no response so I'm calling my credit card company for a refund and to see if they'll investigate this fraudulent comapny to prevent further issues. How can we get this company banned from business online? This is becoming an angry joke on customers trying to grow heirloom plants.
Although I have ordered from this company in the past with no mishaps, something has changed for this small, family owned business. I placed an online order on Feb 27th (over a month ago). I received an email confirmation and a charge to my credit card. However, I have not received my seeds. I sent an email four days ago asking for the status of my order, but have not received a response. I have attempted to call the only number on their website, but repeatedly get either a busy signal or a fax tone. I had planned to begin planting next week, but I don't have any seeds. While their website insists they have "unbeatable" customer service, the amount of negative feedback they have received indicates otherwise. I am going to try to get a credit to my card and will order elsewhere.
I ordered on Feb. 9th 2013 and still waiting....wish i had seen this websited earlier. I have contacted them by email since the 16th of March, no replies. the contact info on the website is not working, and the phone is either busy or just rings and goes to a fax noise. I am very concerned. what can i do next?
Ordered seeds from this company in spring 2012 and there was a long delay before delivery. I emailed with no response, then called a couple of times and finally spoke to a person who seemed not at all concerned with my issue. The vegetable seeds finally did arrive and were nothing spectacular, nothing better than I could have bought from a rack at the hardware store.
On Mar 17, 2013, Tim Hawley (Silver L Gainesville, NY wrote:
Posted on March 8, 2013, updated March 17, 2013
Posted on February 28, 2013, updated March 8, 2013
DO NOT ORDER FROM THIS COMPANY!
First, I want readers to understand that I order from approximately 12 different heirloom and organic seed companies each year, both small and large operations.
On January 31st, I placed an order for 14 different types of seeds with Heirloom Acres for a total of $24.75 and received an immediate order confirmation to my email.
After more than 2 weeks of waiting (most small and large seed companies manage to get my seeds in my mailbox within 5 days of ordering) I sent an email to Heirloom Acres on February 17th asking if my seeds had been shipped.
On February 25th, I again sent an email asking where my seeds were and that maybe they should take a look at the Garden Watchdog site to help them improve their customer service a little better.
I intend to call them tomorrow, March 1st, and will keep the Watchdog community updated as to the outcome of my order from this company.
On March 8th, 2013, Tim Hawley (Silver L added the following:
Today is March 8th 2013 and I have still heard nothing in reply to my order, the 3 emails I have sent, nor my countless phone calls.
For a short while, I thought they had skipped town with everyone's money as their site and phones were both down. I still await any communication whatsoever from this company.
To the SunnyMeadows user who claimed that the fact they are a small, slow, family business makes them more personal is off their rocker. It has been more than a month since my order was placed and there has been ZERO communication on their part to be more PERSONAL.
I intend to file a complaint with the Better Business Bureau (Which no doubt will get nowhere as I have a strong sense that they are not even a legally registered business) and if that does not get me anywhere I intend to send them an intent to file civil action.
I REPEAT, DO NOT ORDER FROM THIS COMPANY!On March 17th, 2013, Tim Hawley (Silver L added the following:
Filed my complaint with the Better Business Bureau on 3/17.
In the meantime, I have ordered the seeds I requested from Heirloom Acres, through 3 much more reputable seed sources: Baker Creek Heirlooms, Southern Exposure Seed Exchange and Sustainable Seed Co. In less than a week, I have already received all 3 orders.
Unfortunately, because I had already placed orders from these 3 seed companies back in January, Heirloom Acres has now cost me a total of $35.00 since having to once again pay shipping & handling fees on my 3 new orders.
If the Better Business Bureau cannot get to the bottom of it, my final action will be filing an intent to file civil action. According to Missouri law, not only am I entitled to a refund of my order, but also any court costs as well as cost of replacements for the non-delivered goods.
I truly hope more people find this website before they order from businesses of ill repute. If only I had found Dave's Garden Watchdog sooner, I would not be dealing with such a headache.
On Mar 14, 2013, brad85 Sanger, CA (Zone 9a) wrote:
I placed my order with Heirloom Acres with high hopes. I immediately received an email confirmation of my order. They state on their website that they are a small family run company so orders can take up to 2 weeks to process. So after about 2.5 weeks I sent an email to ask about the status of my order. I received no replay. I made countless attempts to call, but the phone is never answered and there is no voice mail or answering machine. I made another attempt at emailing and again received no reply. So I then found Dave's Garden and found I was not the only one having issues with Heirloom Acres. I called my credit card company and filed a claim for fraudulent charges. Fortunately they refunded my money.
On Mar 10, 2013, rockmeadow Union, CT (Zone 6a) wrote:
Posted on March 5, 2013, updated March 10, 2013
Posted on February 26, 2013, updated March 5, 2013
Order placed 1.23, charged 1.24--nothing received and no response to 3 emails. I can understand the delay in what is probably their busiest time of the year, but lack of communication has caused them to lose me as a customer. Very unprofessional.
On March 5th, 2013, rockmeadow added the following:
Filed a complaint with BBB and asked my credit card company to get involved. Still haven't heard anything from them, though I see their site is back up.On March 10th, 2013, rockmeadow added the following:
3/6-Received an email from BBB saying they had forwarded my complaint to Heirloom Acres requesting they respond by 3/20.
3/7-Received a form email through stamps.com (USPS) notifying me that Heirloom Acres had sent a package (though my complaint specified that I wanted a refund).
3/9-Package received with a few items on back order. Were they waiting for these items to come in before sending? I don't know. I DO know that we won't be ordering from them again.
Just adding my two cents to the recent complaints. I've been gardening for a long time now and have bought seeds from Seeds of Change, Amish Acres, Johnny's Selected Seed, and Sustainable seeds just to name a few. I've never had someone charge my credit card before shipping my order and never not received what I've requested without an explanation, and never had my emails ignored or phone calls unanswered......... TILL I WAS DUPED BY HEIRLOOM ACRES.
I ordered $120.00 worth of seeds including the outrageous shipping cost of $26.00 because like some others who have commented here, I thought they seemed to be a nice family run business offering the same seeds as some of the big name companies, and at a significant savings. I waited for about two weeks and then started trying to make contact, first with emails, then with calls. USELESS!.
Called my credit card company. They can't pursue till a month has passed, but in the mean time I won't be held responsible for the charge and eventually they will try to get some resolution from Heirloom Acres.
I should have been smarter and googled their name with the word scam or complaint and it would have saved me the headache.
Live and Learn - or in some cases, just Live.
I ordered my seeds in early January 2013. I went with Heirloom Acres because they were the least expensive. On January 30th my card was charged. By February 26th I sent them an email inquiring about my order. I first tried sending an email straight on their page and it wouldn't go through so I sent the email through my gmail account. The next day I got an automated message saying my message was "delayed" and they would continue to try to send the message for the next 2 days. Today I decided to try to call them to try to get to the bottom of everything and their webpage is now down! I'm starting to panic because I wanted to get my seeds started. This is my first year planting a garden and I am now very discouraged. I may have only spent $20 but I am very broke and now have to spend more money to get my seeds. It'll be money well spent, but I shouldn't have to go through this. I am very laid back and do not complain about anything very often, however I am extremely disappointed in their company. I would NOT buy seeds from there if I were you. Now I will try to find heirloom seeds in a store or find another website to order them from. Don't waste your time or money on Heirloom Acres!
We are a small family owned seed company from Minnesota.
Heirloom Acres buys some of their seed types from us- mostly heirloom corns, popcorns, and sorghums. They purchased quite a sizebale order from us in January 2012 and to date we have NOT received any payment from them. The order was in excess of $800, so this is no small problem.
I have tried to contact them MANY times- but have heard NOTHING. I contacted the Better Business Bureau in Missouri and reached a dead end. I just wanted their regular customers to know that we feel that that Heirloom Acres is
not a reputable dealer at this point in time.
On Dec 19, 2012, timdotconnel Oklahoma City, OK wrote:
I ordered 9 items on Nov 7 and received an order confirmation. After waiting more than a month (Dec 14) I emailed them to ask for a status update. Now it's 5 days later and I still haven't received a response.
I expect a company to at least communicate when it cant fulfill my order so I can order from somebody else.
I placed an order online with Heirloom Acres seeds on March 5 2012. I submitted my debit card information and waited to receive an e mail confirmation. Nothing happened. I called and the lady said the debit card submission was declined. I check my debit card and the balance indicated enough to cover the amount due. I heard nothing for several weeks. I called and the lady said I could send them a postal money order. I did. I received an e mail notifying me confirming the order and receipt of the e mail. I waited. Nothing arrived in the mail. I called today, May 8 and the lady said they had received the money order, but nobody had shipped the order yet. While she was on the phone with me, she gave me a routing number for the US post office, after she said she calculated the postage and received a routing number. If I had not called her today, nobody would have taken any action to mail my order to me. If I do not receive my seeds in seven days, I will notify this website about the failure to receive my order for seeds that amounted to $15. I told the lady about the many negative comments about her company at Dave's Garden Watchdog and she said she had never heard of Garden Watchdog. I will wait to see if I receive my seeds. She apologized but I said to her any such apology was worthless, inexcusable, unpardonable and unforgivable. I asked her how many people on the payroll of that company depended on it for their livelihood and she said about 10. I thanked her for listening to my complaints. She did at least give me a tracking number for my shipment. Thankfully, I have in my possession over two dozen seed and nursery catalogs I can order seeds and plants from. Thank goodness for competition in capitalist private enterprise.
I placed my order on February 1, 2012 and didn't hear anything for the longest while. Finally I gave them a call near the end of February to find out if they had any estimate on when things would be shipping and whether my order had gone through (since my card hadn't been charged and I hadn't received anything via e-mail). I had become nervous based on reviews here and elsewhere, but lo and behold! My package was shipped out 2/21/12-- YEAH!
When I got it, things were backordered but since I hadn't been charged for them yet it wasn't an issue. I called back around 3/12/12 to ask about my backordered seeds and was told "oh, we have all those in stock!" I have to wonder whether I would ever have received ANY of my seeds if I hadn't been so persistent about calling. My backordered seeds were shipped out 3/13/12 and everything was fine.
When I received my backordered seeds I noticed they had charged me AGAIN for my potatoes and had mis-calculated the pricing on everything else and the total was off by $1. I sent an email requesting a refund of the potato cost + $1 that they had over-charged me. Never got a reply. Have tried calling every single day but always get a busy signal. Sent follow-up emails and never get replies. Today I contacted my credit card and disputed the charge through them since Heirloom Acres doesn't want to give me my money back.
Originally, before the over-charging incident I was going to give them a neutral or a positive-- they have great prices and as long as you order EARLY and hold their hand by calling every week to check on your order, you get your stuff. I know getting upset over $10.95 is ridiculous, but I shouldn't have to spend this much energy to get my money back that THEY over charged me for. So I will not be ordering from Heirloom Acres again, and I wouldn't recommend them to anybody (and I have steered people away from them locally).
Posted on April 9, 2012, updated April 12, 2012
Posted on April 9, 2012, updated April 9, 2012
I wish I had come here before ordering from them. I almost gave them a neutral because I know they are a small family company and things aren't always as smooth then but now I have a different opinion.
I had problems with a disparity between the website price and catalog price for 2 items which they said would be fixed and wasn't. Whatever.
I had 3 backordered items, ok, but no estimated date. I sent 2 emails to the email on the order form and had no response. When I then called they said 2 things were available and sent them. If I hadn't called would I have gotten them? The third item was still backordered so i called today and it was like talking to some dumb boyfriend of one of the daughters. He had no clue and I need my seeds as I have a veggie business!
I appreciate the germination rates honestly put on the packets but they seem low. I love their low prices but it is all for naught when the seeds take so long to get and shipping is rather high. I would much rather order from Fedco. Sorry HA but you need to run your small business better.
On April 9th, 2012, Dempsey added the following:
Update. They did reimburse me the difference of the catalog and website pricing. I just found that. They aren't THAT bad but could definitely improve. On April 12th, 2012, Dempsey added the following:
Another update. I received an email stating my substitution beet seeds were shipping via express. I think they are trying to improve.
On Dec 7, 2011, wufflespring Yoder, CO (Zone 5a) wrote:
Posted on November 28, 2011, updated December 7, 2011
Posted on November 21, 2011, updated November 28, 2011
Posted on November 10, 2011, updated November 21, 2011
You'd think I'd have enough sense to look HERE before I ordered from someone online. But - not sure why - I didn't.
Ordered well over a week ago, the only proof I have that I ordered anything is the charge on my card. I've rec'd no confirmation email, nothing at all. Of course I can't get any information on my order, can't find anyone to tell me anything. So I'm going to do a chargeback - this will teach me.........I know better. Dave's is here for a reason and I need to use it. Grrrrrrrrrrrr...........
On November 21st, 2011, wufflespring added the following:
Nearly 3 full weeks after I placed the order, 3 full weeks after they took the money from my bank account - still no seeds. No communication. Filed with PayPal. Will update.On November 28th, 2011, wufflespring added the following:
Upgraded my Paypal complaint Nov 23. Since I originally filed Nov 21 at Paypal, they still haven't responded to the complaint. They have until Dec 3 to respond. Further updates as events warrant.
DO NOT ORDER FROM THIS COMPANY!On December 7th, 2011, wufflespring added the following:
As of December 3rd, my money was refunded in full by PayPal. Yay! And I just got my Baker Creek catalog so I know where I'm spending my $50.05 that I mistakenly attempted to spend at Heirloom Acres.
They never did respond to the dispute at paypal. No contact from them at all other than that initial email when I was asking when they would should. Don't use Heirloom Acres. There are so many wonderful companies listed here at Dave's - research them and go to town!
In April, I ordered five items. After three weeks of waiting for them, I contacted Heirloom Acres on a Thursday and inquired what was happening with my order. I was told the order was ready to go and would ship the day, it shipped on Monday. The order showed up the next week with only two of the five items I ordered. The invoice showed three items backordered, which was not mentioned to me when I contacted them. Over the next two months I called them several times and was told by them one item might be coming in the next day or possibly something else might be arriving.
I finally had enough and called and told them I wanted a refund. After two weeks of waiting for it to post to my account, I called again and was told I would be refunded. This went on for a couple more weeks until finally most of the order was refunded. They shorted me five dollars and I felt happy about just getting most of it back.
I will never order from this company again and would urge anyone thinking about ordering to call and confirm that the items are in stock before ordering. To say their customer service is bad is to imply they actually have customer service.
On Aug 4, 2011, StevenColorado Englewood, CO wrote:
Posted on July 3, 2011, updated August 4, 2011
In made my order in April. I received it in a timely manner. However, a $12.95 potmaker was omitted. No explanation. I emailed asking what happened, and received an email back saying it was back ordered and I should expect it in a week or two. Never received it or any explanation, so I phoned and told them that the time for using it was past, and I wanted a refund. I was promised a refund. No refund, no explanation.
I just sent them an email, cc'ing a lawyer friend, demanding my refund and threatening legal action. I really shouldn't need to do that.
I'll likely use them again because they have such a good selection of seeds. But their customer service stinks.
On August 4th, 2011, StevenColorado added the following:
8/4/11 Update: They have ignored my email, and I asked my lawyer friend to contact them. This is unbelievably ridiculous that I should need to make FOUR followup contacts just to get what should be an automatic refund. I will NEVER use them again.
And it adds insult to injury that they keep prattling about what good Christians they are.
Any suggestions? Filing in small claims is pointless because the costs would exceed the thirteen bucks they took from me.
I placed an order with Heirloom acres in late winter and it took over 3 weeks to receive it. I called after 3 weeks and told them I needed to get them started in my greenhouse, because I sell my produce. I was told I should have specified that I wanted my order rushed! I did receive my seeds a week after that. I was happy with the seeds I received but dissatisfied with how long it took and the attitude of the person who answered the phone.
I took another chance and placed another order on May 20th, via e-mail and paid with paypal upon placing the order. Knowing that the last order took so long and having to have called to check on the status of my order, I call a week after placing the second order in hopes of moving things along quickly, being planting season has already begun. The Lady I spoke with said "well, you just placed the order a week ago!". I asked if it would be processed this week because I need to get the seeds in the ground. living in RI, we have a shorter growing season. She said "yes". I asked if I would have the order by Friday of last week? She said "yes" and that she would put the order in PRIORITY STATUS. Today is Monday and though it is a few days later than when my seeds were suppose to arrive, I have called and no one answers at 2pm. This is not the first time that no one answers the phones.for both my first order and second placed. I have another order well over $125.00 but will not be placing it. I also have carrot seeds from the first order that I have not received.
On May 16, 2011, AlannaTiernan Ladysmith, WI wrote:
I ordered from this company, and I STRONGLY suggest no one else does. I figured since I lived in the same state that the seeds would get there in a reasonable amount of time. 2 weeks go by, and no order. I called because I was moving and they said they "Forgot to fill my order". So they updated the new address to send to and I thought all was good to go. Nope. Called about 2 more weeks later and they again, "Forgot to fill my order" because someone "Lost my order". Like the other person said... they took the money right way, but can't ship worth a damn.
I was assured (again) that it would be filled and sent out. Still... nothing. Called a week later, they said it would be sent out the next day (again) but now 3/4 of my order was on backorder. So I told them to refund that portion and just get the rest sent out. I called later in the week and they said "Yes, it was shipped yesterday". Great... except they called me today and said they got my address wrong and had to get the right one from me to send out my order. WHAT??? I thought it was shipped YESTERDAY (that was last week)... nope.
When I mentioned that the refund amount didn't make it back to my paypal account, they said it was "marked as refunded in their system, but someone forgot to do it". I finally got my refund today, now let's see if the seeds actually make it here. They were rude when I complained about the lack of service and the fact that they wasted a great deal of my planting time. There was no trying to make it right... just a snotty, "Well all I can do is say I'm sorry good luck finding your seeds somewhere else."
I WOULD NEVER recommend this company to anyone. You're better off planting the money and wishing for a money tree, because this company does not deliver... literally. Worst customer service, and unprofessional. Run, don't walk... to any other seed company but this one. Shop at your own risk!!
On May 8, 2011, brothasaint Mount Desert, ME wrote:
As with many other reviewers, I received my seeds well over a month after I ordered/was charged. If it's going to take that long to ship, any reputable dealer would inform you of the delay. And frankly, with gardening being such a time sensitive activity it would seem even more prudent to have a timely shipment of all orders.
The price was very good, but unfortunately the germination rate on the seeds I received was a joke. Out of the 24 varieties I ordered, there have already been 5 with a germination rate of ZERO. Believe me, the cheap price of their seeds is definitely reflected in their quality.
Ordered seeds March 27. Money taken from my PayPal account. No confirmation from Heirloom Acres so a week later I called. Was told no confirmation sent if ordered through PayPal, but that my order had been received. April 21 opened a dispute via PayPal that order not received and asking them to cancel. No response. On 4/23 escalated the complaint. No response. 4/28 seeds received without explanation. Too late to start seedlings indoors now. Will NEVER order from this company again. STAY AWAY. I order online all the time. This is the ONLY company I have received such poor customer service from. Will also cancel my PayPal account as they have not been responsive to this complaint either. Also posting to PayPal so my gardening friends know to avoid Heirloom Acres.
I have never been so frustrated with a company before. They might need to change their name to Backordered Seeds. Seriously, half my order was back-ordered. I placed the order in December and am STILL waiting on a few packets of seeds and have no idea when or if my plants will arrive. Maybe they're having a hard year, but they'd do well to communicate better, maybe customers would be a bit more understanding.
Germination has been good or average on the seeds I have gotten and their prices are decent. But needless to say, I won't be bothering with this company again. Reliability and communication is important to me.
Made an order, my credit card was immediately charged before the order was shipped. When the order finally arrived, several items were checked as back ordered. No other communication has been possible since they will not respond to emails. THe back ordered items have yet to be shipped, two months later. If you don't mind a partial order for a full payment, this is the company for you. Don't let the bible verses fool you, they do not conduct business in a Christian like manner.
THIS COMPANY WILL TAKE YOUR MONEY AND FAIL TO DELIVER SEEDS, FAIL TO REFUND YOUR MONEY, AND FAIL TO ANSWER EMAILS OR TELEPHONE CALLS. I HAVE HAD TWO ORDERS INCOMPLETELY FILLED, A PROMISED CASH REFUND WHICH NEVER ARRIVED, AND I CANNOT REACH THE COMPANY BY EITHER PHONE OR BY NUMEROUS EMAILS TO GET MY ACCOUNT SORTED OUT - FOR WEEKS NOW. THEY SIMPLY IGNORE THEIR EMAILS AND DON'T ANSWER THE PHONE.
DESPITE THEIR CLAIMS TO A 'CHRISTIAN' BASIS FOR THEIR FAMILY BUSINESS, THEY ARE UNRELIABLE AND HAVE WELL DESERVED THE NUMEROUS COMPLAINTS MADE ABOUT THEM TO THE BBB, WHICH RATES THIS COMPANY AN 'F.' IF THEY ARE SO INCOMPETENT, CARELESS, AND SLOPPY ABOUT THEIR BUSINESS PRACTICES, YOU CAN ONLY WONDER WHAT KIND OF SEEDS THEY WILL ACTUALLY SEND YOU, IF THEY EVER DO. DISGRACEFUL - STAY AWAY. FIND AN HONEST, PROFESSIONAL SEED VENDOR ELSEWHERE.
I placed an internet order on 6-13-2010 expecting to recieve my seeds within a week.I called them after 10 days and was first told that my order had shipped then I was told it hadn't shipped yet but he assured me it would go out that afternoon.I called again on 7-6-2010 and was told that my order STILL hadn't shipped,and I immediately cancelled my order.Now it is too late to plant this crop so I lost this years crop thanks to them. I will "NEVER" order from them again and I will advise anyone considering them to think again or you might be in the same situation as I am. What a way to run a company!
I purchased some seeds on May 29th. I got a confirmation email about 3 days later. A week after that I didn't receive my seeds, so I emailed them. No response. A week later I emailed them, again, and no response. I called the other day(about a month after my purchase) and got a very rude gentleman on the phone.
He told me that I shouldn't have emailed them, because they just get too many emails to read! Seriously? They are a business and can't read emails?
Secondly, they checked to see where in transit my seeds may be AND THEY WEREN'T EVEN SENT!!!
I ONLY went to this company because Baker's Creek were out of pickling cucumbers that I had ordered weeks before(rabbits ate my originals).
I will NEVER do business with this company again! And would NEVER recommend them to anyone!
i ordered seeds from them with much trepidation, due to former problems with their shipping and communications. i ordered may 18, with a note that as i had lost my beans to a late frost, i needed the seeds ASAP. (they indicate that they wanted to know when you needed seeds by)
i emailed them on may 28 to ask where my order was, as i had paid them by paypal and i knew they had received their payment.
i received no reply at all from heirloom acres (i do realize it was over the holiday weekend so i waited a day or so after)
on june 3 i opened up a communication with paypal.
that apparently got heirloom acres attention.
they responded and shipped the next day
i will never again be so foolish as to do business with them. which is a shame as they have a good seed list.
since then i found everything i had ordered from them at other seed vendors and intend using these professionals in the future.
i can't be worried about a seed order, there is enough other things in life to deal with
Posted on April 26, 2010, updated May 3, 2010
Posted on April 19, 2010, updated April 26, 2010
I placed a fairly large order ($50) with this company on March 24. (Wednesday) I figured that since their website stated that "orders are fullfilled in 2 weeks", this would be plenty of time for me to get my starts ready for spring.
On March 30, (Tuesday) I sent them an e-mail requesting when my seeds would be shipped. No response.
On April 8th (Thursday of the next week) I sent them another e-mail inquiring about the status of my order. No response.
Note that during this time I was communicating with another company from who I order tomatoes. I placed that order the same day. They replied to my e-mail on the 30th, and I received my seeds on April 5th. Those seeds are now seedlings, and will be ready for mother's day planting.
I called numerous times during this period, but the phone just rings and rings with no answering machine and no response.
On the morning of April 10th (Saturday) I managed to get somebody by phone who told me the orders from the 24th were packed and would be sent on Monday (April 12) via either USPS or UPS. I complained that it had been 2 and a half weeks, and suggested they place an order hold on their website if they were not able to keep up with orders, or at the very least modify their site to state a 4 week fullfillment time. She said sorry and that I should have my seeds within a week.
On April 16th (Friday of the following week) I disputed the charges on PayPal and wrote them a note in the resolution center. There has been no response.
It is now April 19 (over a week after I've spoken to their rep) and there is still no sign of my seeds or onion sets. If they had gone out Monday as promised, they would be here by now. My window for planting is evaporating, and I am now in a make or break situation where I either need my seeds or I need to go buy what I can find from a local retailer to save my season for some of the items.
While I understand the limitations to a family run company, I feel the lack of response to repeat requests, failure to notify of shipping date, and lying to me about when my item would ship are all huge mistakes. I'm hoping my order arrives in 2 days (four weeks after I placed it). Otherwise I plan to place a escalate my PayPal dispute to a claim and use the money to try and salvage my season from what I can buy locally. This is the first and last time I buy from this company. The lack of response to customer care issues is their biggest fault. I could deal with a slow ship time if they had simply told me that back when I ordered or when I asked about it after I placed my order. That way I could have bought the items that needed starting, and I wouldn't be in a no-mans-land of waiting and wondering.
I would say do not buy from this company. They have a great selection and wonderful prices, but clearly they have serious problems with order fulfillment and customer care. I wish I had read the reviews before I wasted 4 weeks of prime planting time. If you are tempted by their selection and prices, at the very least use PayPal so that you can get your money back if they do not send your order in a reasonable period.
On April 26th, 2010, LunarGarden added the following:
Update 4/26. After escalating my PayPal dispute to a claim on the 21st of this month, heirloom acres seeds mailed my order, minus 1 item and with 1 item in the wrong (short) quantity, on the 24th via Priority Mail. Clearly this is a company where only money talks. As I've missed the season for many of the items ordered, I'm now going to have a "not as described" claim with them instead of an "order not received" claim. I'm still frustrated and wishing I had never ordered from this company.On May 3rd, 2010, LunarGarden added the following:
PayPal has denied my claim since I did not buy this item through eBay and the seller provided them with a tracking number. I now consider it a very expensive mistake, and hope that their seeds will store for possible planting next spring.
Ordered $94.53 worth of seed. Called the company after a week to see when I would get the seed because I made another order with Seeds of Change and received them 3-4 days after ordering. I was told that it would take another 2 weeks to get my order from Heirloom Acres Seeds. I said I can't wait that long and I need to cancel.
I still have not received a refund after numerous emails and a claim through paypal. Its a shame since the seed descriptions sounded good. I spent a lot of time picking out seed on their site and now I can't get a refund.
On Apr 7, 2010, HeritageFarm B, CO (Zone 5a) wrote:
Posted on May 21, 2008, updated April 7, 2010
MIXED EXPERIENCES. Previous Orders (pre 2007) Were WONDERFUL Experiences. Current order in 2008 - slow & no responses to my enquiries!
Have ordered from Heirloom Acres in the past with GREAT experiences! Good Communications & a level of honesty that is rarely seen - they refunded the overage on the shipping charges applied by PayPal.
I was impressed & have returned to them one other tieme since with a 2nd great experience, even though I was late ordering they still got the seeds to me likity split & in plenty of time!
I placed my current & 3rd order back on May 2nd & paid for it via PayPal. Other then the PayPal Receipt for payment I have heard NOTHING about this order.
Now they indicated on their website that presently order processing was taking 14-days, so if you needed your order sooner, to please let them know when you needed it by & they would do their very best to accomidate. I indicated May 20th ---- more then 14-days later.
To date, nothing heard & nothing received. I have e-mailed twice to enquire about my order, at least confirm they were working on it, & just faxed them an enquiry indicating that on day 31 if I had not heard from them or received the order that I would dispute the charge with VISA & with PayPal.
HOPE TO HEAR FROM THEM SOON. Already figuring the seeds & costs will be wasted for this year unless they arrive within the next week!
Really hate to see such good quality & service oriented heirloom suppliers dropping the speed-of-service & good communications. Quality goes much much deeper then simply the product - - Quality Service & Customer Care is just as important as the product!
Heirloom Acres use to know & exhibit that in their business..... hopefully the past year has just been a fluke for them & they will soon be back on track!
On May 22nd, 2008, HeritageFarm added the following:
After getting my fax letter enquiring about my order & threatening to file a complaint with PayPal and dispute the charge on my VISA, Heirloom Acres finally responded - appologizing for not having taken the time to respond to my e-mails (they were out "working in the field").
In a voice mail they left me yesterday afternoon they say:
The Order Is "Boxxed And Ready To Go".
The Order Will Be Shipped "Priority In The Morning" (this morning).
Sorry For The Delay, The PayPal Notice "Never Came Thru".
A bit concerned about the PayPal issue as I got immediate confirmation & e-mail receipt of the payment & order thru PayPal almost instantaniously. I will be asking PayPal to check into this matter to ensure the merchant was sent notice as I am certain they were.
We'll watch for the package & see if in fact they did send it Priority this morning as promised & hopefully will find everything in good order, well packed, & as ordered.
I'm for giving this company a 2nd chance, 1 bad expereince out 3 orders deserves an opportunity for them to have another chance in my book.On May 28th, 2008, HeritageFarm added the following:
Received my order via UPS yesterday evening.
Everything was in good order except a substitution of a White Popcorn for the Yellow Popcorn ordered - no problem for me, though the client that contracted with me wanted a yellow popcorn. The contract (which wasn't placed until May 1st) has been cancelled as a result meaning I lost money due to the substitution.
3 Items are on back-order. ALL 3 are 90+ days to harvest so even if shipped next week they will be worthless to me.
BACK-ORDERS: Federal Law requires merchants to advise customers of expected ship dates & offer the opportunity to the customer to cancel the back-ordered items. Then about every 45 to 60 days the same notice has to be provided again.
Heirloom Acres did not provide expected ship date info, just "back orderd". I'm going to e-mail them & tell them to cancel the 3 items & refund the money. We'll see how that goes.
Being that this order was placed late (May 2) & apperantly was delayed due to PayPal (per the merchant), I'll give them another chance the next time I have a client wanting me to grow varieties offered by Heirloom Acres. On June 1st, 2008, HeritageFarm changed the rating from neutral to negative and added the following:
MAJOR COMMUNICATIONS ISSUES!! Seems they only respond if you indicate your intent to file a claim against them with your credit card company!
(PayPal is much easier & quicker then your bank to get reimbursed if they fail to ship the merchandise in a reasonable amount of time & won't refund your money).
I requested the backordered items on my order be cancelled & the funds charged be refunded "immediately".
3 days later there had been no refund via PayPal nor had I received even an acknowlegement of my request.
I made a 2nd request.
I also faxed a 3rd request stating that the items on backorder would be a waste as the growing season was in full swing & rapidly getting shorter - too short for the time frame required by those specific seeds.
I also stated that they had 5 business days from the 1st request to issue me a complete refund of the 3 backordered items + the 15% shipping that they had charged me or I would file a complaint & a claim with Paypal as well as dispute the charge with VISA. A claim with VISA would as well cost them the interest that had accumilated since the original charge due to "merchandise charged not being received".
The next day PayPal received the refund minus the shipping!
The two & ONLY two times this year that they have responded to my enquiries has been when I have faxed threats to them stating I would file a claim with PayPal & VISA.
Seems they don't care about ratings or posts on this site or other sites - they don't even care enough about the customer to respond to enquiries.
It appears they only listen to the almighty $$$ & when that is threatened by potential claims against them they respond very quickly - & that's the only time they have responded to my equiries!!On December 1st, 2008, HeritageFarm added the following:
REMEMBER, YOU GET WHAT YOU PAY FOR! IF YOU WANT GOOD SERVICE, PAY THE EXTRA $$ TO SOMEONE ELSE!
Placed an order in Late October for seeds for the upcoming growing season ......
The day after I placed the order, I gat a phone call from someone at Heirloom Acres Seeds advising me that the majority of my order would ship by the end of the week though a few items would not be available until December so they would ship seperately.
GREAT! WONDERFUL! I RECEIVED UNSOLICITED COMMUNNICATION FROM HEIRLOOM ACRES SEEDS!
21-days later the seeds still had not arrived. I e-mailed & they responded a couple of days later with an appology, seems their daughter was sick in a hospital 2-hrs away for the past 3-weeks.
That's fine, I can understand that..... however they did not communicate that to me nor did they ship when they said they would --- leaving the customer seriously questioning what was going on.
They sent me an e-mail saying my seeds would ship "tommorow".
Then I got an e-mail from FedEx saying they had received the shipping info (not the actual package).
It was several more business days (like 3) before FedEx actually received the package from Heirloom Acres Seeds. So the actual shipping time of the package turned into almost 2-weeks!
Still have a few items on backorder which I have already paid for.
If they don't arrive by the end of December I'll notify the bank that my CC has charges on it for merchandise not received & let them deal with Heirloom Acres Seeds & reecover my $$$.
My days of dealing with Heirloom Acres Seeds have come to an end .... Cheap cheap prices though you tend to get what you pay for! ZERO SERVICE!On December 30th, 2008, HeritageFarm added the following:
FIND ANOTHER PLACE TO BUY FROM!
DO NOT TRUST THEM IF YOU ARE DEPENDANT ON WHAT YOU ORDER FROM THEM!
Multiple broken promises! They promise shipping on specific dates & a refund for unavabale items 10 days after that date, no shipment made & no refund made either!
How can anyone who conducts business do such a poor job of it & still stay in business?
Their poor business & their many broken promises has tarnished my reputation so badly I don't know if my business will ever recover! If it doesn't, you can bet there will be legal action to recover my damages.
My reccomendation?..... DO NOT BUY FROM THIS MERCHANT!
I will be filing a complaint with the Better Business Bureau in my state & in their state!
I believe all potential customers should have every opportunity to understand what to expect & who they are dealing with!On April 7th, 2010, HeritageFarm added the following:
It took until April 2009 for me to get a refund on the items this place failed to ship from my order of Nov 2008. Then the refund came only after a formal notice of intent ot file civil action was sent to them.
2009-2010 Seed order was placed thru http://www.morgancountyseeds.com/
They say on their website that orders may be a bit slow .... my order, 100% complete, was shipped 5 days after placing it!
THAT, my friends, is what I expect when I place seed orders in November, December, & January!
I have had terrible problems with this company. The first time I ordered from them was in January of 2009. My order did not arrive till the end of April and was incomplete. After trying to contact them several time by email and phone I finally got through to Mrs. Kirk. She blamed the problem on new help and mailed me gift certificates that were half the value of what I was owed. When I tried to redeem them, I was told they were expired. My husband is currently pursuing fraud charges against them with the Postal Service. I get a warm fuzzy feeling when people are brought to justice.