| Negative | JERZEGIRL10
(1 review) | On May 10, 2007, JERZEGIRL10 Princeton Junction, NJ wrote: I have been ordering chili plants through the Cross Country mail order for about 5 years now. I have always been very happy with the quality of the product. This year, I decided to take the hour drive to visit the nursery in person. Maybe it was a bad day at the nursery but as soon as I stepped foot in the office, I was greeted by a very negative and abrupt women named Janie, who as far as I know, is one of the owners. I tried to ask her some advice and information about the chilis. She just pointed me towards the greenhouse and told me whatever I need was in there. I proceeded to pick out my plants and returned to the office upon completion. I inquired about a certain chili that I couldnt find and she told me that they are in alphabetical order and if they were in, I would find them. I was aware they are in alphabetical, that was quite obvious. What I wanted to know was if they would be getting them in so that I could come get some at a future date. She angrily said she didnt know and when I asked if there was anyone who might know, she just gave me flat out "no". I was shocked that the owner of such a beautiful nursery would be so negative and nasty and not even know her own product. I proceeded to pay for my plants with my Visa because I saw the Visa symbol on the counter. Janie would not let me pay with my Visa because it was a Visa debit card. The card cleary has a Visa symbol on it and it can be used as either a debit or a credit card. Janie would not back down and argued with me adamantly about this. I felt extremely hurt and embarrassed that I was put through this experience. I did call my Visa card and filed a complaint. I will say that this company does have great plants but the customer service is horrible! Due to this experience, I will be finding a new nursery next year. I will suggest to anyone ou there that if they still want to do business with Cross Country Nurseries, dont go directly there. Order them through the mail so that you dont have to put up with the same abuse and negativity that I had to endure. |
