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Ordered plant with the basic shipping method through USPS that they offered for LIVE plants. Very early in the morning the next day, a representative tells me that she will ship the plant with the shipping I selected but it is probably going to arrive dead. Why would they offer that method of shipping for LIVE plants if they know it is very likely they are going to die anyway? I immediately returned her email that morning requesting a refund and to cancel the order all together. The next day she then tells me that the order "already went out" (that morning) and it's too late to cancel my order but they did not give me any time to respond to her warning that it would die (which any logical person would then cancel the order). Come to find out my order was not shipped at the time they claim. Number one, the postmark on the package and number two, their shipping notification email did not go out to me until around 3pm. There was no tracking info provided but they did not provide this to me. The plant arrived our was already shipped dead. It is in really bad shape and it looks like it was cut up pretty bad before being sent. Poorly packaged just thrown in a box. Once she told me it would likely die with that shipping method, they gave me NO time to respond. Any sane person would cancel and not waste the money. I question the ethical practices of this business for telling a customer that the plant will arrive dead, then give them no time to respond, and ship it with that method anyway knowing it will arrive dead after they have warned the customer with no time to respond!!!
On Aug 14, 2009, Moonshine Designs Nursery responded with:
We expected this from a person that cannot read or follow simple directions. The shipment was made a different method with no added charge to the customer although it cost us more to send it this way. You just can't please some people!"
On May 22, 2005, TuddyE Georgetown, KY (Zone 6a) wrote:
I also placed an order with them, and have since sent several e-mails, as well as having called and left 2 messages back in March and April--still NO Response from them. The blackberries they sent were small and didn't all grow, but there is no way to get them to respond. I didn't even ask for a replacement, but just wanted further info on my purchases. I won't be buying from them again; wouldn't have found them except for this site and the glorious reviews. Don't count me in on those--I'm not enamored by them or the merchandise.
On May 22, 2005, Moonshine Designs Nursery responded with:
"
On May 22, 2005 9:18 PM, Moonshine Designs Nursery added:
We have not received any emails or phone calls from this party and have no record of any transactions with them."
I ordered 2 1 Gal Fireball Burning Bushes this year. I got them fast and was a little surprised that they were bare root twigs. I planted both and one is showing growth and the other isn't. I sent two emails asking if the one that is showing no growth is all right and have heard nothing back. They were fast to answer when i was asking about them when buying but now they aren't when it comes to a problem. If i need to replace the one l'll get it from another nursery and never do business with this place again.
On May 25th, 2005, dagger added the following:
the email were sent;
From: Mr B
Date: Friday, May 13, 2005 11:36 AM
Subject: Fireball Burning Bush GAL SBR
To: Sales@djroger.com
&
From" Mr B
Date:Tuesday, May 17, 2005 3:30 PM
Subject: Second Email: Fireball Burning Bush
To: Sales@djroger.com)
Neather Email came back as undeliverable
Item Name: Fireball Burning Bush GAL SBR
Item Number: 56092
Price: $9.95
Hello:
I bought 2 of these plants from you and planted 2 days after I received them. One of the bushes is showing growth putting out branches and leaves but the other is showing nothing. IS it to early or is something wrong with the other bush?
I also would like to know the size difference in height & width between Item Name: Fireball Burning Bush 2 GAL SBR
Item Number: 39878 & Item Name: Fireball Burning Bush 5 GAL SBR Item Number: 39877
On May 22, 2005, Moonshine Designs Nursery responded with:
"
On May 22, 2005 9:20 PM, Moonshine Designs Nursery added:
We have received no emails or phone calls from this party. Our stock is fully warranted, but one has to contact us to let us know if there is a problem."
