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On Aug 20, 2009, kaiapit Hollister, CA (Zone 8b) wrote:
To take advantage of the low prices, I ordered twice from Autumn Ridge Nursery, seven years ago and six years ago. Here are the results:
Apples. I ordered four. The Arkansas Black never went into leaf. It was dead, not dormant. Autumn Ridge replaced it, but the replacement failed after a year. The three others are still growing, but none have produced fruit. After seven years, one tree is still no bigger than a one-year-old bench graft. By contrast, every apple I have ordered from other sources has fruited in two or three years.
Apricot. I ordered one, a Moorpark. When spring arrived, the tree turned out to be a peach. When it fruited, it was an Elberta. That was actually OK by me. I got a Moorpark from another source.
Cherry. I ordered a Rainier, but after many years we worked out that it was merely rootstock, no Rainier. I grafted a Bing on it and that is doing fine.
Peaches. I ordered a Hale Haven with my first order, but that one failed after a year along with the Arkansas Black. My second order was for a Reliance peach, which has grown well. It only fruited for the first time this year, and guess what! It is not a Reliance peach. It turns out to be a Hale Haven.
I don’t know about the three apples, which have not yet fruited, but every other tree that the nursery sent, either died or was the wrong tree. I can understand sending the wrong peach, but a peach instead of an apricot? I see a positive review (May 4th, 2009) from someone who ordered for the first time this year. You may feel positive now, but just wait and see. My experience says that you can’t be sure until you can see what you really got.
On August 30th, 2009, kaiapit added the following:
August 29, 2009. The peach that was identified as a Hale Haven, instead of the ordered Reliance, turns out to be a cling stone peach. Since Autumn Ridge Nursery does not offer any cling stone peaches, I can only assume that what I got was rootstock. In other words, they sent me an ungrafted rootstock (just as they did with the cherry I ordered). Guess what? In view of the shonky service I experienced from this company, I am not surprised.
On Aug 20, 2009, 579springglade Kernersville, NC wrote:
On 5/20/09 I ordered 2 Red Butterfly Bushes, 4 Scarlet Honeysuckle and 4 Rugosa Rose Hedges. I asked for the 72 hr. shipping but did not receive it. The plants arrived in a dried out state with the leaves mostly off. I planted them immediately and to date all have died except those labeled butterfly bushes. The leaves are definitely not those of the butterfly bush and I have no idea what type of plant this is. Very disappointed in the quality. Had a lot of trouble getting service by email or phone. Finally contested with my credit card carrier and disputed the charges. NEVER USE THIS COMPANY!!!!!!!
Last Spring I ordered 2 types of Coneflower, and a Dwarf Bonanza Peach Tree from this nursery. Two weeks later I received 2 small bags of hot, rotted roots and a dead stick all with a bad odor. As a bonus I was to receive a free Red Wiegela, which I didn't. I called to complain and was told to send everything back and I would get a replacement. I did get the Red Wiegela (I hope that is what it is!) 1 leaf on a couple of roots which died, another dead coneflower, and some sort of small bush that is not a Bonanza Peach Tree!!(It doesn't have the proper leaves and it isn't shaped as it should be.) I can't afford to keep sending back their dead plants, and they didn't want to hear my complaints because they said I had the plants for 3 weeks. I was hoping to livin' up the two coneflowers and wait to see if so called Peach Tree was going to live. I am ashamed to say I am a fellow Tennessean. I would never buy from them again, and would discourage anyone else from doing so as well. I am out of $26.00 because of this. They will not deal with their mistakes in a professional manner and what they sell is diseased and rotted. At least to me it was.
I ordered 25 rose bushes from them in april, they did charge my cc immidiately, but sent me dead roots 1.5 month later.. manager is nasty, but after all those battles I got my money back, calling my cc....never will do buisiness with them again
On Jul 16, 2009, tlmaucat Comstock Park, MI wrote:
I ordered 4 Ingrid Bergman tea roses (which are red). The plants were small and flimsy and difficult to grow. I was happy and surprised when they finally started to grow, only to find out today the buds that are starting are WHITE!
I wish I would have seen this site BEFORE I ordered.
I ordered two yellow sunsprite tree roses for my father's birthday in May 2008. What arrived was two dead hybrid tea roses but labelled tree roses. Even though my father was embarrassed, he called me and Autumn Ridge Nursery. They sent him a letter confirming that they would replace the roses with the proper ones when the new season started -- which they did. However, once again, the tree roses (real this time) were dead. My father (now 80) contacted Autumn Ridge and me and we confirmed that I would be credited the amount. This happened on FOUR separate occasions. Today, I man who claims he has a BS, an MBA, and a JD, berated, bellittled, and bullied me when I requested a refund. I have NEVER been so offended by a customer service person in my life! He asked me what my degrees were (for the record, they are BA, MA, and PhD) and then laughed at me for being a "complaining school teacher." I told him I was a university professor. He said, "So, I make more money than you do." I said, "That's not the point." He said, "I've got better things to do than listen to you." His rudeness, irasciblity, and crass demeanor are totally inexcusable. I will never deal with Autumn Ridge again. "Once burned -- never again!"
I purchased Royal Empress Trees, Red Maple Trees, Pecan trees and Hummingbird Vine from autumn ridge nursery April 19, 2009. Over $100 order. I received the plants within a week, but all of the red maple trees were dried up twigs. The trees that were marked as the Royal empress trees were alive but they were not royal empress trees. They were some type of fern. I even sent them pictures of what they sent me with pictures of Royal Empress trees from the internet. I sent several emails to them to try to fix it. They sent me one email back. "We have not had complaints about the Empress Trees and we have shipped quite many of these this spring." They ignored all of my attempts to contact after them after. This is definately a scam site!!
Autumn Ridge company offers competitive prices on plants, but delivers dead plants, and will not replace them. Order took two weeks to arrive. Half the plants arrived dead. They told me over the phone to ship the two dead geranium roots back (had been rotting to a point that they stink inside the packaging), and told me to pay the COD service fees from the post office to receive postage reimbursement later from the company. At the post office, I was warned by the postal clerk that customers who pay the COD fees usually never see anything come back to them (the company that receives the $8 COD fee keeps them). I paid it and shipped the plants back to Autumn Ridge, hoping Autumn Ridge will keep their word of plant replacement. Now, five months later, I have not heard a word or received any replacements. Companies like this should be banned by the BBB, delisted from the internet and pressured to stop operating from other online companies. Companies like Autumn Ridge give a bad reputation to online ordering, and teaches customers never to trust online companies. I will never order garden plants online again. It's strictly local nurseries for me from now on!
On Jun 26, 2009, likesberries Goldendale, WA wrote:
I ordered some holly from this company. They were slow to arrive, then came dead, anyway. I asked for replacement plants, which also arrived dead. Also, the replacement plants weren't holly, but I don't know what they were, besides dead. Obviously, I will not be ordering from them anymore and don't advise anyone else to, either.
I placed a small order a couple of months ago and received it in about a week but the plants were dead. They said they would replace them but so far I have not received anything. I would not recommend buying from this place.
In April, I placed two orders. One was shipped to a location a couple of hours away from McMiniville. The order was enroute for a week. Only one item lived. The second order included about fifteen items. It was shipped to Alabama. It was enroute for over a week. Items were mislabeled; two items were not what was ordered; Of the items, 4 lived. I was told that I can replace the dead items at half-price plus shipping or return the dead items at my expense. In either case, the replacements will not ship until November. They do not do refunds. Personnel, including the owner, were unprofessional, unconcerned, uncaring and rude. The orders were over $100 which is a lot for an elderly woman on a fixed income. Take my advice and think twice before ordering from this company unless you don't mind going through what I have gone through.
On Jun 2, 2009, StellysPapa Dothan, AL (Zone 8a) wrote:
This past February or March, I ordered some coneflower roots from this nursery, and everyone of them was permanently dormant......dead ! Maybe this is why they can sell so cheap, because everything is either on it's last signs of life ot already dead.
Live and learn.
On Jun 2, 2009, wandamperkins Cincinnati, OH wrote:
I ordered two tree roses from this company for $25 each. The delivery was supposed to be express - it came by US mail two months after I ordered.
When I received them, they were in a cardboard tube with no signs of life whatsoever. My husband who has a green thumb planted them - they looked like two sticks in the ground.
Four weeks later, they are still sticks so I took them out and broke in half - they were totally dead.
I wish I would have seen this site before I ordered. I am not even going to try to get the money back. Chalk it up to a bad experience.
On Jun 2, 2009, OrganicThinker White Mills, KY wrote:
Ok, I ordered eight grapes of different varieties on May 3rd. My credit card was billed immediately and I received and email to that effect.
Over the next ten days I attempted to contact the company to cancel my order after discovering the negative comments on this forum.
Emails bounced and their phone was either busy or unanswered. I attempted to contact the BBB in their area of Tennessee but those calls were not returned either. I suspect that the BBB has lost as much face dealing with this bunch as they can afford to lose.
On the 18th of May my order of "twigs" arrived. The packaging was acceptable but the plants were in bad shape. All but two had buds that were an off white and resembled a plant that had been buried in a pile of wet debris. I suspect that the plants had been harvested far in advance of their being shipped and literally remained at the bottom of a pile.
In an attemp to salvage what I could I immediately potted the twigs in pots and potting soil. I used a Superthrive drench (the only use I've ever found for this product) to minimize the root shock. Amazingly the roots appeared to be in good shape. Two days after potting the vines the buds turned brown and fell off. I have no doubt that had I tried to plant these vines before reviving them they would all be dead now.
When all attempts at contact failed I filed a complaint with the Tennesee State Attorney's office. Everything I see about this company reeks of fraud. The addition of the new name (Summerstone) on top of the nearly used up name Autumnridge is an old ploy of companys that are being hounded by the BBB and fraud investigations.
A few days after my plants arrived I recieved a call from a female at Summerstone asking me to call and discuss my order. I suspect that the complaint I filed at the State Attorney's office had reached them. I have intentionally not retruned the call waiting to see how many of the plants I could save.
As of the date of this writing (6/1) six of the eight vines have revived and two are DOA. I count myself fortunate that the loss was not greater and it would have been had I not opted to nurse the vines in pots. (By the way, I used an organic 3-4-7 fertilizer, Aragonite, bonemeal and trace minerals as the witches brew to revive)
Tomorrow I intend to return the call to the nursery and withdraw my complaint at the State Attorney's office. Although I am totally dissatisfied with every aspect of this purchase I did receive the plants I ordered, dead or not.
CAVEAT EMPTOR. We are all being sucked in by the "too good to be true" pricing. In that respect we are getting what we deserve. As for me I will never do business with this company again and that's a shame. I and my wife are converting a 40 acre farm to an organic vineyard and berry farm (we need several thousand dollars worth of plant stock) . Had they made an honest attempt to provide even minimal customer service I would have a different attitude towards them but they didn't until their feet were held to the fire.
In summary, I got none of the "free" plants I qualified for, two of the plants I paid for are dead, customer service at Summerstone is a joke and satisfied customers of this nursery are either shills or extremely lucky.
Do the math. Avoid these scamsters like the plague! I hate giving a negative review because I've always been a guy who supports the underdog but in this case I suspect there's more to Summerstone and Autumnridges' piss poor quality of goods and service.
I ordered cherry and apricot trees from Autumn Ridge. The web site said that they would be 2" to 4' tall. They were about 25" and skinnier than a pencil. The apricot trees were dead but they replaced them with three more pathetic looking trees. One of those is dead and now one of the cherry trees is dying. I'm not calling them back. I'll eat the loss and chalk it up as experience.
I ordered 6 fruit trees, 11 grapes, 2 nut trees, and 4 tulip trees. I spent $142.50 with these clowns. I also wish that I found this site before I had ordered. Out of the dead rootless twigs that I recieved only 8 lived. It cost me $6.00 to return the dead crap back to them. They replaced it and it was in transit for 8 days @ 85-90 degrees. For less than a $1.00 they could have shipped priority mail and had it to me in 2 days. Instead I got a box full of dead junk!! I talked to them and they want me to return for fall replacement AGAIN. How many times do these guys expect me to pay $6.00 to ship their dead stock back to them.I will help spread the word to the world about these guys. I'm not even going to waste my time trying to plant this worthless stock, cause its all dead already! I will also be reporting them to the BBB and anyone else that I can report them to! DON'T TAKE A CHANCE WITH THEM. RUN THE OTHER WAY. STICK WITH GURNEYS AND JUNG!
I sure wish that I had known about this forum before I ordered from Autumn Ridge! I ordered a variety of nut and fruit trees in January and was extremely disappointed when they arrived. All were tiny, dried out twigs. The package was sent regular mail so it was in transit about 10 days. The plants were poorly wrapped in newspaper and they were dried out when the shipment finally arrived. The blue spruces were so dried they did not have a single needle! The pear trees had leafed out and were dried and crumbly. I called twice on a Saturday after they arrive but they did not answer the phone. After 2 e-mails they did send some replacement trees but they were also tiny and not in very good condition. None of the fruit trees were grafted onto rootstocks and were so tiny that they were not worth planting in my orchard.
So I see I am by far not the only one to get ripped off by this company. I wish I had know about here before-hand!
Most of the trees and bushes arrived as dead sticks and did not ever "wake" up. I still have three living trees (two apples trees, one crabapple) and one bush (Nanking Flowering Cherry). It makes me about sick because I REALLY wanted these plants and I dont have tons of money to spend.
The first time I ordered, it never got here, so they said they would send again. I did receive it the second time around, but again, mostly dead sticks.
I ordered 8 roses (a variety of colors). All were in very poor condition when they arrived. I planted them, following the provided instructions. Two died. The other six all turned out to be pink. I had ordered 2 yellow, 2 red, 2 pink and a couple of specialty types... I called customer service and was told to return the two dead roses (this happened before the other roses bloomed and I found out that the only color I had received was PINK), and they said they would send replacements the following spring. This was nearly a year ago and no replacements have arrived. WARN YOUR FRIENDS ABOUT THIS COMPANY!
I ordered 21 trees from them. They say they are 2'-3', more like 10". When I orderdered they charged my credit card, packed the order and had to wait 4 weeks until they shipped because of my region. 3/4 of the plants were dead on arrival and of the few that made it, they are nothing more than twigs not trees. I too cannot understand how they stay in business. Very very poor.
I bought some fruit tree from them. I got some dried sticks
which didn't look good at all.
I would not recommend this company to anyone.
terrible people to deal with
I have emailed, called, & not gotten returns from them when I had first placed my order a year ago. After several phone calls, & FINALLY talking to a gentlemen on the phone- They FINALLY shipped my order. That was last year at this time.
After it arrived, I called & said a lot of what was sent looked dead. They responded- "it's dormant" give it a year. Well I have given it a year- & our trees look like CRAP! None of the "freebies" survived. My 2 blueberry/blackberry bushes, have not come back at ALL in my garden. Infact- where I planted them- they have disintegrated into nothing! I am not paying shipping to send back the piece of crap trees, only to be given back more dead trees either. I spent $140 total last year on my order- & I have 2 cherry trees to show for it! What a crock!!!! You should be ashamed of yourselves! I think I will be writing to the BBB- & the other sites mentioned for complaints. A refund would be nice!
Melissa Doxtater-
Here's my items i purchased.
Fountain Grass 6 @ $ 3.75 $ 22.50
Yellow King Humbert Cannas 1 @ $ 6.95 $ 6.95
Red King Humbert Cannas 1 @ 6.95 $ 6.95
Atropurpurea Creeping Phlox 1 @ $ 3.75 $ 3.75
total bill came to 40 something dollars.
Here's what I got (5) pieces of fountain grass no longer than my hand, all cannas bulbs were about the size of dimes, creeping phlox was a piece about 5 inches long all dried up.
I was suppose to get 2 free trees, haven't seen them.
Don't waist your hard earned money. I think they must have gone into a neighbors yard and dug them up.
Bad service. I contacted them again about the free trees. They have not responed.
I read all the comments before placing an order with this company. I thought I give them a try anyway, because they had the item I wanted. The order was small so if it did not meet expectations, I was not out of a lot of money. The only complaint I have is their charging my card as soon as I placed the order, then e-mailing with a date order was sent and order arrives 10 days after they said they had shipped it. I placed a small order and received it looking pretty good with even an extra thrown in. My freebie was well rooted also. As for the shipping tube, I believe that is used to keep the mailing cost down. Would I order from them again, yes, but only small orders.
On April 18th, 2009, Debbio changed the rating from positive to negative and added the following:
I am changing my rating to negative because like stated in previous post by others this company does not fulfill what they advertise. DO NOT, I REPEAT DO NOT order a thing from Autumn Ridge. The hostas I ordered have leafed out, and they are not fire and ice. I e-mailed the company to advise my discovery and heard nothing. I called them on April 8 and talked to Amanda who stated the problem would be corrected. I asked her if she wanted what they had sent me back so THEY could see what they had sent. She replied no. To date April 17, I have not received the Fire and Ice Hosta and have not heard from the company. I have since purchased them from some where else.
This is why I am changing my rating. I gave the company a chance to prove other patron's negative experiences were not warrented. THE COMPANY FAILED!
Something has to be done about this operation, I ordered 8 different types of cherry trees in spring of 08, They all are the same and look like poplar trees..
On Jan 10, 2009, GideonOrchards Springboro, PA wrote:
Hard to believe these guys are still in business - they must not have a single return customer.
Ordered about 40 "trees" from them 2 seasons ago.
As of now, maybe 3-5 of the original "trees" are still alive.
Without exception, the "trees" were twigs. I mean - 10" long, no thicker than a #2 pencil twigs. Some smaller!
They took 6 days to ship to me. Horrid looking when I opened them. We were literally laughing out loud by the time we got the whole thing unpacked - a bunch of twigs, some sprouted and dead, wrapped haphazardly in newspaper.
I shouldn't have even wasted my time planting them. Unfortunately, the nurturer in me took over . . .
I call them the next day. I offer to be OK with them refunding 50% on my card, assuming that they did it promptly.
The woman says they can't do that, their policy is to offer me more dead twigs at 50% off the price.
I say, "look lady, I don't want any more dead twigs. Refund the 1/2 within a day, and I'll call it even. If not, I'll protest the charge on my card, and I've got pictures and evidence and I'm sure I won't be the 1st complaint and I can tell you I have challenged about 12 purchases in 20 years and I'm 12 for 12."
Lady says nothing she can do.
I protest, win (13 for 13!), and was only out my planting time. 2 growing seasons later one of the nectarines just broke 12".
Really quite bizarre. As I say, I can't understand how they're still in business - they must always be chasing new customers - no way to do business.
Oh poor me. I too didn't know about this web site in time to NOT order from this company. I got a tube packed with all my plants and the paper lables were off a lot of plants. I didn't get the plants I ordered in several cases, and some of my fruit trees (cherry, peach and plum) were all tulip populars. Many died the first year, they came in as little, little whips with all the root cut off down to the main root. To get any of these replaced was a pain, and 4 of the replacement plants also died. Do not order from this location. After my experience with them I didn't even want to get my 1/2 cost replacement plants, no telling what I would get. I still don't know what I actually did plant as none beared any fruit the first year.
my experience with this company has been very disapointing to say the least.. I ordered $83.00 worth of plants- trees and Roses. they were shipped in a tube wrapped in news paper and some kind of jell . I havent had a lot of experience with ordering live plant.But I had never seen this type of shipping' I was told they had been kept in a freezer until shipment and were dormant to give them a while and they would sprout. The humming bird bush did live and one other one i had to baby along the crabapple tree lived. all the roses and other trees looked like dead sticks. I called the company and spoke to a lady. who told me to ship them back and they would replace them well it cost me over 10.00 and when I got the new shippment . they looked like the ones I sent back I called and they said again give them time. I waited all summer dummy me! no life. i called again spoke to a man this time, who sounded very agitated that I bothered him. He said they'd ship again in the spring and to call after the first of the year. I said January? he said fine. I feel like he was just trying to get me off the phone. I wish I'd found DG before this. from reading the other sites theres many dissatisfied customers. I won't be one of their customers again. How do they stay in buisness scamming people like this. mommom27t
I ordered two orders totalling over $300.00 The first was Fall 2007. I noticed that the trees labelled apple were a stone pit friut like a peach or nectarine. I sent them back and go replacements. They were okay mailorder trees, but not the greatest. Some of the others died. I also noticed that many of the trees did not have the leaves of trees that I was familiar with of the same species. I quickly became aware that the trees ordered were incorrect. The company would replace some at no cost, but some I had to send back. The second order(I made before all this began) was roses, and only 50% bloomed correctly. None of my lillies or other flowerbed plants were correct. The seedless grapes actually bared a bunch and they were seeded concord grapes. I lost complete confidence in the company. They have sent me replacements, but they simply send whatever plants they want no matter what you order. Stay away unless you simply do not care what plants you receive.
I too was fooled by the pretty pictures on their website and wasted over $200 on dead plants. I intended to file a claim with BBB but after visiting they're website I found a letter from BBB president stating that "Since August 2005 BBB has received 219 complaints of which 132 were received in 2008. The company indicated its willingness to cooperate; however, BBB complaint files have since sky rocketed with consumer dissatisfaction."
I purchased a couple of cherry tree in August, 2008 from Autumn Ridge Nursery. It took three months to arrive and when it finally arrived in November I was disappointed. I received bunch of dry twigs wrap in newspaper. I should have visited Dave's Garden sooner and known other people have been ripoff by the ARN too. I just want to get my money back because ARN did not deliver what their website said they would.
We ordered a bunch of fruit trees in Spring of this year. About a month later, we received what looked to be dead twigs. Some of these "twigs" were not labeled, therefore we did not know which fruit trees they were. We called the company and was assured that the trees would flourish. Against our better judgement, we planted them according to the company's instructions and watered them faithfully.
A month later, there were no signs of growth. We waited a few more weeks, still NO signs of growth. We contacted Autumn Ridge again and they asked if we did a scratch test (had not heard of that before). We scratched the twigs as instructed and all of them scratched brown, except 3 (in their own words, if the trees are brown at the scratched area, they are DEAD).
We again called the company and requested a refund. Their answer was NO. Their policy is to pay half of the cost of the tree to replace them in the Fall. If we got dead twigs in the Spring, why would we wait and pay half of the order all over again for more dead twigs? They do NOT respond to their emails. So, if you want to deal with a bunch of rude people, you have to call them.
We contacted the BBB in TN. Well, to the BBB's surprise, they did not respond to all of their emails either. After working with the BBB for months, there is now an official Reliability Report registered with with the BBB. And, to let you know how unreputable this company is, the BBB has issued a nationwide Media Release. Also, if you check http://www.ripoffreport.com, you will find many complaints there as well.
This was our first and LAST order from Autumn Ridge Nursery (as well as any other company names that they may go by now).
On Oct 19, 2008, dparsons01 Albuquerque, NM (Zone 7b) wrote:
I ordered Sedum sieboldii 'October Daphne' from the company. They sent me Sedum spectabile 'Vera Jameson' in a cut back form. I planted the plants and discovered I had something other than what I ordered. I contacted the company, sending a picture of the plant in my yard and explaining the mistake. The did not even reply.
On May 1st, 2009, dparsons01 added the following:
Part 2 of the story:
I took pictures of the plants Autumn Ridge sent. I sent them an email explaining the error, with attached pictures as well as links to pictures of both plants. They sent me new plants - again dormant. I grew the new plants. They turned out to be the wrong plants again. Even after pointing out the error, they didn't bother to correct it.
Anybody need some Sedum spectabile 'Vera Jameson'?
On Oct 3, 2008, FredBijou Saint Helena, CA (Zone 9b) wrote:
I placed my one and only order to Autumn Ridge Nursery before reading negative reviews here and elsewhere.
I was very cautious while unwrapping the ordered plants after they arrived. They were a disaster. The tags were not readible (I had ordered several berries) and the sticks were unplantable. The one plant that did survive was labled a Red Maple, which it clearly is not.
I have an opinion as to the source of plants for this fraudulant nursery: They are supplied with cuttings and debris from gardeners and landscapers which they then "try" to root and sell to unsuspecting buyers.
They do not belong in business.
I was also dupped by this company after spending over $100. On their first shipment, nothing survived except the free items and a rose bush that was not the color ordered. When I called in the beginning of May to report that, I was rudely told that I must call back at the end of May because it was too early. I live in NC and my garden was in full spring bloom - except for the plants from Autumn Ridge. I called back at the end of May and was told they would be happy to replace after I dug them up and shipped them back at my expense - which I did. I received another shipment. Since they are bare root plants and I'm not an experienced gardener, I had no idea what I was planting. They have finally bloomed and I have a bed full of hibiscus plants - all exactly the same color. They were supposed to be dianthus in red varieties. What was supposed to be (and labeled as such) red verbena is some yellow flower that I haven't identified yet, but I'm certain it is not a verbena. I will be contacting Consumer Affairs and the FTC. This company clearly intends to deceive it's customers and you should NOT order from them or anyone affliated with them.
Well like so many of you I ordered plants which were not shipped for a week and then took a week to travel 160 miles. All 6 plants were dead sticks. I called them after 3 weeks as they said it might take that long for them to wake up. None were alive. They then sent me a full order (I sent back the dead ones at my expense). Again it took a full week in transit and after planting only one survived. By this time it was too late in the season and have just called to get a replacement order form and after I fill that out they say they will ship new plants in October. I have no idea if the plants are really the varities they say they are and from the comments previously posted I am doubtful that they will be but I am giving them the benefit of the doubt and will wait till October and hope they really do ship and that these will be alive. If these grow I will post again with that news. The one plant out of 12 that lived is growing very well but those are very poor odds. I will not be ordering plants from this company again unless all replacements actually grow this time. We all put lots of work into our gardens and do not want to wait 2 years to actually get to see something growing. I will probably pay more but get better plants next time and will check this site and the BBB before ordering any online plants again. Wish I had seen this site before my first order.
I ordered 78.00 worth of plants and trees from the company...My order was 2 be shipped within 72 hrs when i recieved my plants 2 months later they were completely dead except for some bear roots that were 2 be a clematis..well it turs\ns out to be a common hosta!..Anyway i tried to contact autumnridge and after several attempts i did speak with someone and they said it was 2 late to replace them and for hlf the money they would reship...they did send me 2 more dead crabappletrees which were free with my order and a pack of hollyhock seeds,,heed my warning and please dont waste your money this company is a rip off...also they are going by SUNNYDALE farms i got a flyer and its the same address
I placed an order for 5 redbud whips and 5 American cranberry plants on April 25, 2008 and requested 72 hour shipping. Since I hadn't received the plants by May 5, I sent two emails which were returned as undeliverable. Calls to their telephone number were unanswered. I checked my credit card activity and saw that my credit card was charged on April 26. On May 8, I filed a dispute notice with my cc holder, but they had already paid.
I received the plants, which looked dead, nearly a month after I ordered them. I called immediately and asked for my money back. They told me to return the plants but that they would not return the money. They were rude and I told them I would report them to the FTC.
To be sure, I planted the plants and found that they were indeed dead. I am now out the $69 I paid. DO NOT ORDER FROM THESE PEOPLE.
